Hertz Car Sales Houston

Dealer responded, but wasn't able to catch the car I wanted. Nevertheless, there is communication.

They were great. Very responsive, patient and honest.

I have purchased a vehicle before from Hertz and was pleasantly surprised. The salesman was amazing and the vehicle was in perfect shape. I was excited about purchasing this Sonata but when we arrived and got in the car it was a mess! Sticky stuff on the console, grime on the doors. The vehicle was not only dirty but had mechanical and cosmetic issues. The liner on the sun roof was detached, the drivers side door was broken and other smaller blemishes. We took the vehicle on the highway and as we sped up to 60mph the vehicles front end began to shake. You could actually see the steering wheel shake. We went back to the dealership and he took it out for a test drive himself and his words when he came back is “yes there is a SLIGHT shake” I am thinking it shouldn’t shake at all! We drove 5 hours to get this vehicle and left very upset. I am really glad I didn’t buy it sight unseen due to the first experience I had being so great!! Don’t buy from HERTZ!!

Great dealership but unfortunately I had already made a purchase of a vehicle. Maybe next time I go back to this location. Thank you.

They were very easy to talk to and to get information from. I received several follow-up calls and emails.

Salesman was very friendly and answered all my questions and even stayed late to let me view the vehicle.

Zero integrity. Terrible Service. They sold a car out from under me as they were actively running my credit after I had said I would purchase it that day. After that they were difficult to get in contact with and management was rude about it, essentially telling me "it happens, our staff did everything correctly."

Very helpful stayed in contact but i found a better deal

Contacted me after my inquiry. Answered my question on pricing.

Quick response, but the car was dirty and the lot was sloppily organized.

Concerned about sending a cashier check for the purchase. Seemed as if they only wanted cash or to finance... Dealership did follow up, but we had already purchased a vehicle from another dealer.

Terrible experience! They don’t have a clue about professionalism or time management. I had the white Englishman, I don't recall his name. He seemed “put out” doing his job showing me vehicles. Lastly, when I made him awareness of his father time method for getting the deal done, he gave me a bogus offer on my car (about $2K short of its bluebook trade in value) and threw the offer sheet in my lap! When I told him that I disnt accept, he said “I’m sorry then, we cant help you!” and slid me my key. The place is ran like downtown Accra, Ghana. Stay away from this dealer!

Prompt and friendly

Excellent experience. Fast and friendly!

The lady was nice and followed cup quickly.

Great customer service

We were very interested in this vehicle so we made the trip out to test drive it. It was fairly priced and we liked everything about the vehicle, except the auto start/stop was not working and the dash clearly displayed the error warning (There was also a huge scratch on the side, but that was a secondary concern). We told them that we would be interested in purchasing the vehicle, but not until they had that fixed (which seems like a more than reasonable request). We were told in no uncertain terms that we would have to buy it first and then take it to a dealership ourselves to have the problem fixed. When we told them that we weren’t willing to do that, they said “that’s fine, we can just sell it to the dealership directly.” Even after this vehicle has been on their lot for over a month they made it clear that they did not need our sale and that it wasn’t worth their time to even discuss it. I recommend you stay away from this place if you want any level of quality customer service.

Very prompt and nice. No complaints.

They supplied information requested and have not constantly pressured me with calls and emails.

They responded back but did not answer my questions on whether a few options were on yhe car.

it really seem like no one wanted to help. and when some did they told me the vehicle was already sold. and I ask how could that be when the first sales person, said the vehicle was not in yet? they said well it was sold.

Great so far!

Great experience. The car was like new...perfect. The sales and financial people were great to work with throughout the process. Would highly recommend Hertz car sales to all.

Lacked professionalism. The sales person was talking and laughing with someone while on the phone with me at the same time. I was inquiring about the vehicle and she didn't know and didn't make an effort to find out.

Quick response!

Representative was quick to contact me and respective of my time frame. Very pleasant to deal with and looking forward to our next conversation

I called to ask more details about transferring the vehicle to Austin was told that they don’t do that and basically can not help me out. When it does say that there is a $300 transfer fee. I was willing to purchase this vehicle but now taking my business else where.

Looked for a car in my area and this dealership popped up with a delivery charge. Sent a email with a couple of questions and informing them I was interested in a vehicle, got back a response with seem like a automated email. So I called in and spoke with someone about the questions I had and about the delivery charge, I was told I'll call you right back never got the phone call. Needless to say I didn't purchase that car.

The most unprofessional, rude staff I have ever encountered. The vehicle they were emailing back and forth on wasn't even on the lot. (Had never even come to the lot) Tossed me keys to another one and sent me on test drive alone. Didn't even walk the vehicle or go go over features. Extremely terrible. There was NO WHERE for me as a customer to even park. Don't waste your time with these people.

Dealer did contact me however I found another truck I liked better and bought. Thanks

This dealership provided excellent customer service and was accommodating to my schedule since I work over night and sleep during the day. I had a whole day planned to test drive vehicle I was interested in at various dealerships. I ended up purchasing one prior to making it to this dealership and they were understanding. No complaints here.

Very good experience and the salesperson was upfront on everything.

Good staff Good selection Good prices. CPO cars

Very poor customer service. Called to confirm two car availability. They confirm when I arrived they said one gone for service and one sold

Horrible experience, I called and went saw the SUV, when I was looking at all details another salesman stole the keys, was rude and unprofessional as another customer was coming to get the car. The manager was rude and shouted at me.Although I was first there another customer came and they sold the car to her. Extremely unprofessional experience, time waste will never go back

Good service, went in and purchased car

Courteous understanding approachable promptly

awesome

I contacted this Dealership and someone rapidly respond back! I do appreciate the timely response!

Quick response very informative and very informative sales did a great job at following through with detailed info on vehicle

I drove 2 hours to drive this car.. It was nice. But small, I think ima looking more for a bigger car atm.. When I walked in the gentleman that helped me, I feel like he wasn't trying to make a sale, after showing me a couple of cars he then told me the business has Ben so slow that he wanted to kill him self.... but I definitely had some money to put down... Oh weelll!

good experience

The car was in great condition. Very clean inside and out. No haggling over price, but I feel like I got a great deal. So far the car drives wonderfully. I would definitely check Hertz for future car shopping.

Great service over the phone.

So helpful! Even though though I didn’t get the car from here. Chris, the person who helped me, responded very fast and answered any questions I asked. 5 stars!

Very informative and polite sales man. Will come back when ready to buy a vehicle.

I visited this place a couple times, on my second visit I bought a car and it all goes back to Ayuba. I recommend Ayuba out of everyone there, very ethical, will work hard with and for you to get the car you like, and will constantly follow up with calls. He made my experience a fantastic one.

Truck wasn't detailed :( Truck felt like it had a transmission slip....ever so slight hesitation while cruising. Other than that seemed in good shape. Hertz said they would follow up. Did not purchase.

I sent an email through CarGurus asking what their shipping options are, since I life in California. I got an email asking me to schedule a test drive and not answering my question. I replied, again asking if they'd ship to another Hertz location in my area and how much it would be. Never heard back after that.

Quick response time and solid pricing for the Titan 4x4

Very good service

Very nice discussing the car to me.

I met with Mouhamadou Gaye when I visited the dealership and he was super helpful.

Great experience the sales consultant was a subject matter expert no haggle all business

Salesman followed up my email within 24 hours

Car was there, but after road test, not what I wanted. Found a Toyota on the lot & it ran well, but Hertz would not discount front fender damage. I will look elsewhere.

He emailed me, but I did not reply, because I purchased different car.

Profesional An very courteous

Excellent service, no hassle, the whole sales staff was very friendly and helpful and never pressure us into accepting any specific car or deal. I would 100% recommend anyone to begin their used car search at this location.

Made an appointment to see a specific car. The salesman was not there when I arrived and the car was not even there.

Very helpful. Very professional.

Very prompt response, but the 2 CLA45 AMG's they had on the lot didn't have the options I wanted.

quick to respond

Easy to work with. Customer service was good

Bought my 2016 Sonic LTZ from Hertz and it was quick and easy. I went in on my lunch break, got the deal started, and had it closed within a few hours. Car has been solid and I have no complaints about this dealership - they were great and so is the car!

The rep got us the key and walked us to the van. After that, we were pretty much an afterthought. We could not figure out why the push start wasn't working. When I asked him to come out and help us, he walked halfway with me, say someone looking at a vehicle and walked away to them. We waited about 10 minutes then watched him go back inside. We eventually figured it out (you have to hold the brake when starting). When we got back, we waited for him to finish with another couple. We wanted to apply for financing. He left twice for a few minutes at a time, without explanation. For some reason, he did not put both of us on the application so we had to start it again. He walked away again and was gone for about 10 minutes with no explanation. We could not find him. I had one of the reps remove our information from the computer and went a different dealer where we got the exact same model in black, same features, less mileage and a better deal. Oh yeah, we also got great customer service. I will never go back to Hertz for anything. There are other companies that would love to treat me well and earn my business.

Andre is the rep. that contacted me. He never responded to my question. He asked me to remind him what we discussed and never got back to me. Very poor customer service!

I did receive a message from this dealer but I had to postpone my search.

We were contacting this Houston location during a time of bad weather. the gentleman was very good to contact us and answer our questions. We ended up not going to this location but only due to icy roads.

Responsible Guys, but I did not purchased. Hopefully will do in fiture

Very good customer service

Prices were right and I would reccomend

I am a victim of Hurricane Harvey. Today is June 8 and I plan on finally getting to go to Hertz Sales to look at their cars. When I made the intial inquiry I heard from the Sales people there and when I followed up, they quickly responded.

Helpful

Quick responds

Timely response.

Very professional.

Prompt response

Tried for a week to get pictures of this truck. Never got any. Sales guy was very rude. Then it turned out the truck has hail damage

Ed Cole is an exceptional representative for Hertz. He is such a delight to talk too, as his vast background and knowledge provide answers to any questions. Hertz is fortunate to have such exceptional personnel .

They were helpful & we bought the car.

Very helpful as a first time buyer experience, we slowly went through every detail, it's meaning, and how it pertains to me. Changed my views on car buying for the better

Great sales guy and great follow up. Just did not have the exact car I wanted.

Good customer service

Good

Had a friend look at the SUV and he stated had few to many small dents but they did state they would fix and it had an odor of being wet when opened the door.

Salesman difficulty with english and short. Not very helpful.

The car we wanted was no longer available. They suggested another car but it's alignment was out. They wanted to sell an unsafe car as is. Not a good experience - will not consider Hertz among choices in the feature.

Wouldn't help at all! Salesman said you have to be making at least $2,000 a month to be considered for a vehicle!

They responded quickly but I didn't like that they kept jumping sales people with me so I wasn't to sure who to go with but at the end of the day I went somewhere else

They responded quickly to email inquiry.

Glen Fletcher made my interest in vehicles from Hertz worthwhile. He was honest about vehicles' conditions, informed me about their pricing policy (they, for the most part, do not negotiate on price), and gave me helpful advice regarding the used car market. But beware, other salesmen at Hertz will mislead you about the condition of a vehicle to make a sale. Glen Fletcher is the only reason this dealership did not receive a 1-star rating.

emailed me several times.. I changed my mind. Thanks

still working with the dealer for the car I want

Great communication

I heard back from Hertz right away, they were very insistent on getting me to the dealership and wouldn't discuss financing with me. Instead of saying so, Whenever I asked or emailed about financing I simply never heard back.

Dealer had good follow up.

No complaints

Great

Excellent service. Easy financing.

Fine

The vehicle was sold below market price but, had minor scratches and missing crossbars. The vehicle was also missing minor items within the truck. Be prepared for a long non traditional experience if financing outside of Hertz. The process was rushed and then gruelingly slow. Hertz does not maintain the beauty of its vehicles by washing and waxing them routinely. Vehicle was not washed until I came to make the purchase. I visited numerous times and the vehicle was very dirty.

Dealer ok. Car wasn't more or less than one would expect from a rental.

This dealership is selling their cars too high & are not willing to negotiate price even when I'm driving from far away.

We had a wonderful experience with this dealer. Great deal.

Works very inefficient to deliver vehicle in a timely manner. Their process is outdated causing customer delays.

Very pleased with staff and the direct no-nonsense approach!!!! Left with a great purchase...will recommend to a friend!