Hertz Car Sales Charlotte

Personnel were attentive and very professional.

The adjusted the price 3 times with 1-day and didn’t honor the price although I showed them a picture. The my claimed the car went through reconditioning but it was dirty, smelled like smoke and parts of the car didn’t work per manufacturer specs. The head of sales told on one of my concerns that all 4-cylinder cars make this clicking noice. I told him that my Hyundai mechanic told me that the valves need to be adjusted. I bought a car from Hertz 4-years ago and had nothing but problems and they didn’t take care of me for the 1 year warranty they offered. Scam sorry to say.

Good customer service

Clem was helpful going out of his way see that I had what I needed on time

I am really pleased with Hertz Car sales in Charlotte, NC. They made I car buying experience the best. Highly recommended.

Quick response, very responsive

I live out of state and got them to email me a purchace order late in the afternoon. The next morning I took off from my job and got the financing approved and a check for the vehicle I was purchacing. I had spoken several times that same day to the dealership, giving them updates on how it was going and had an appointment to pick the car up and sign paperwork. I sent them a picture of the check at 4:30 pm and was told they would take it off of the market once they got the picture. After 10 min they said they would have to call me back in 5 min, they were trying to sell the same car I had a check for! After another 15 min, I called them back and they said if a customers financing application was approved they were going to sell them the car. The VERY RUDE delership manager called me back to tell me that I should have driven to Charlotte the previous day and financed with them, that is why they sold the car!! I wasted a day off work and hours of my time delling with this dealership!!

The dealer rep responded with a listing of available cars at reasonable prices.

The salesman was very helpful and informative.

David was very helpful in making sure I get value out of my purchase.

The dealership made me an appointment and everything for this car and I loved it and sold the car in less than hour and said I won't in the system. Very disappointing.

It was terrible I scheduled an appointment to come see the car and they sold it before I had a chance to see it. I called them about it and the person on the phone laughed at the situation. 0/10 DO NOT BUY FROM THEM

Very helpful

Elio Rodriguez and Claude were very helpful and easy to work with.

David Schwinn was responsive

The dealer Clifford answered all my questions and also made sure I had all information for everything I asked of the car. He also followed up with me and gave me a list of other model year cars of the same just in case I changed my mind on the particular car in question with price. The only thing I didn’t like was they gave me a car that was extremely overdue for an oil change BUT they gave me a place to take it to on them for the inconvenience. I would buy from them again and recommend this lot.

Very responsive and helpful

Fast easy no problems with the process

I did purchase, however looking at this I was over-charged. mileage was 51961 price was $17308 due to 3 add on service plans totaling $3779 which was NEVER discussed with me until signing. I felt as I had no choice. So even after paying $4100 down in the hope of a lower car payment I still ended up financing $13208. I left feeling something was off, now I see. (let me check the vin to ensure I was sold the car I went to see)

What can I say. The sales rep called me after I expressed interest in a car. I never called back because I had bad experience with this particular car place in the recent past. Basically, cars that were advertised were never available! We were told to wait several days and had to ourselves call back to follow up. On top of it, I was told 2 different estimates for my Ford for trade in that changed in a week. Original estimate was $2500 a week later for a car that was not driven we were offered $1300. We worte a letter to company complaining about the process and never heard back! The prices Hertz offers are good but to actually finalize the deal is another story. My husband believes the advertisement is just a front for some other activities that go on.

Excellent experience. No hassle. We bought the car!

Very easy to do business with

It was a good experience for my first big purchase.

Excellent experience

Great experience overall.

They were ok. I had a few concerns but overall it was a pretty good experience

The salesman was not willing to fix anything at first i walked away come back talking to nother salesman at same places make him fix what needs to be done then the other problem i pays for the car still not receiving it because they don’t have the douckiment on hand i have to wait for two week or more to get my car

David Shinn at Hertz was very helpful and show us additional car Nissan Altima and the price was not a big difference from the Sentra. I recommended anyone looking for a car to try. They have always cars in their lot. The negative is the office and lot is bit small. They need a new dealer space with a bigger lot.

Good folks. Great attention to detail. Hope to use them again.

Very responsive! We decided to go with a new vehicle,

Talked with them over the phone and they were very helpful.

They let me know that the car was being fixed. It took too long and I therefore didn't purchase it. Good customer service though.

Very polite and informative

Dennis Metheney the Sales man was wonderful, the experience was great and their prices are way below the other dealerships, I brought the car and had a fun time at the dealership, how about that buying a car can be fun....Highly recommend this dealership.

Excellent experience got my car!

I received a quick response when I inquired about a car is the only contact I had with the company. I didn’t need further contact from them because I purchased a car from another dealership. Three star rating (average) because the response wasn’t any different from other dealerships when I made inquiries about their cars.

Forgot I was coming, parked the car in space difficult to get out of. did not know the check engine light was on. Dirty and over crowded

A bit disappointed that the vehicle was not a platinum as advertised.

Good service. Friendly.

Waited over an hour for car fax to be faxed/emailed prior to visiting the location Waited to be helped for over an hour only to find out vehicle had been in an accident with no occurrence of exactly what happened Only one salesman expressed interest in the sale and was helpful but busy with another customer TERRIBLE customer service overall

I only received a generic pre-packaged response and no follow up to my questions, despite contacting them twice.

Great communication

Very nice to work with!!

I highly recommend Hertz car sales. They are very friendly and they help you beyond the buying experience. Thanks to Dennis and Demetrius for the excellent help.

The rep was NOT helpful at all. I asked to see 3 vehicles and he said they weren't there, but didn't offer anymore information on the process. He just have me a number to call regarding the rent2own program

Demetrius followed up with me a few times and sent me pictures as promised. Appreciated.

Car was a good deal and the staff is friendly

Quick response.

Asked the dealer some specific questions about the vehicle, but all I ever got back was a generic email.

Experience was friendly and helpful.

Contacted via email right away.

contacted me very quickly.

I saw the Kia soul online and I wanted it so I bought it. I did not like the $550 mandatory paperwork fee but I had no choice since I bought it in North Carolina

Great to deal with.

Good.

My wife and I couldn’t be happier with whole buying experience at Hertz Car Sales Charlotte. We searched minivans online for weeks and found their pricing to be the best by far. No haggle pricing makes the purchase that much simpler. Check them out!

Great customer service, wrong info listed and they’re excuse is a third party creates their listing! Call before driving there but quick response and reasonable pricing

Excellent communication.

They were great! Contacted me and had the car ready for me when I arrived. Also, financing was fast and easy I have already recommended them. Great Price!

The information about the car was wrong and the dealer was unapologetic. I drove almost 2 hours only to find that the Prius c Four was actually a One. I was more disappointed in the attitude I encountered than with my loss of time and money.

Fully answered questions and followed up promptly. Well informed and professional.

My husband and I liked everyone that helped us! They were all so personable and made our first car buying experience so easy. We love that they only sell their own rental cars and the Kia Sportage we bought was in great condition. Financing through them was soooo easy and they worked hard to get us the best APR %. They were honestly the best deal in Charlotte and surrounding areas.

Dennis was very helpful and answered all my questions

Very detailed on what they were offering.

Hertz was phenomenal. Ended up buying the car. It has a great one year/12,000 mile warranty and the sales people actually tried to help me not fill out endless paperwork and got me to test drive the car within 15 minutes. They got us in and out in under 30 minutes overall and they also don't get any commission from the sales, so they are way more chill. We bought from them because they also took one last look at the car for us before we purchased it and will have it detailed too. Again, cant say enough about it!

We purchased a car for our daughter from Hertz and had a very positive experience. The staff was easy to work with and very knowledgeable. We would definitely buy from Hertz again.

Everyone there was fabulous!

Jeffrey was quick to respond to my inquiries. From the first email with my question about best price OTD, he responded quickly and gave me pricing. He didn't ask question or asked to call him, to give me a price.

Easy process and friendly, helpful people.

Gary was a great salesman, accommodated us on a tight timeline and was honest and direct in terms of working with us. No pressure, good info, great service.

Good

Good folks

good

Salesman did not or would not, send the Carfax I requested nor would he give me a cash price as I requested on the vehicle I inquired about.

Good help from the salesman. However the dealership will not negotiate price with you at all.

Dealer responded promptly. Car sold before I came in; he called to let me know and was very professional.

Haven't visited them yet but they contacted us in a timely manner.

5 stars

Initial response was good. Then when I called to arrange an appointment, I asked the salesman if the car was still available. He didn't know! Although he had sent me an email that very morning! , he then said (after I asked) that it was sold 3 days earlier. Then I asked if he had any other hybrids for sale. He said he didn't know but would "check on it and get back to me ". That's the last I heard from him.

Excellent they follow up immediately.

The deal was completed very quickly. They state the price and do not negotiate.

David responded quickly and was very helpful. I would recommend this dealership.

Great guys, overall great experience

Liked them but I did not trust Hertz cars for my fleet

Responded quickly as needed. Thank you!

Advertised vehicle was sold upon my contact. Additional correspondence by e-mail was slow. Didn't give me a great feel for the sales personnel.

I did hear from someone but didn't end up working with him or buying the car I initially went to see. I bought a different car and am very happy with the service- though wish they took credit cards.

Good exp

I went there the car has scratshes and dings no even floor mate and the mgr locked at me and said the price its what its take it or leave it The sales man was so nice and willing to work with me but the mgr Any way i walk awy and bout the same car with the same mile and alowy weel and power seat in a perfect condition less 1000 doller :)

Although we ended up not going with this car, they helped us in every way possible. Everyone was extremely nice and helpful. I have already recommended people to come here for their next car.

Emailed and gave hours they were open on Saturday.

Very Helpful