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Today 7:30 AM - 7:00 PM (Closed now)
Heritage Subaru Catonsville
About Us
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Today 9:00 AM - 9:00 PM (Closed now)
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6624 Baltimore National Pike
Catonsville, MD 21228
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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The photos of the car online did not accurately reflect the car we saw when we arrived. The tailgate had stickers on it and there was
chipped paint around the wheel well. The pictures online included the tailgate and the wheel well but did not have stickers or chipped paint.
The video sent by the salesman was also shot in a way to ensure we didn't see these issues.
Jun 4, 2025
Response from current dealership:
Hi Robert, thank you for sharing your experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Nate Hollis at nathan.hollis@mileone.com or 410.818.2229 and we will do our best to make this better.
Mar 17, 2025
Response from current dealership:
Hi Timothy, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Jan 29, 2025
Response from current dealership:
Hi Luis, we appreciate you taking the time to leave this review. Please reach out to us when you have a chance so we can discuss your concerns, in hopes of resolving this matter to your satisfaction.
General Manager
Nate Hollis
nathan.hollis@mileone.com
410.818.2229
General Manager
Nate Hollis
nathan.hollis@mileone.com
410.818.2229
Caution: this dealer has a real issue with transparency & intentionally leaving information out of their listings, and when asked they stop answering altogether. Contacted this dealer on two occasions (few weeks ago and again last week) about the same vehicle as the listing lacked the amount previous owner history which ads on CarGurus typically have along with accident history, fleet history etc. I asked on both occasions and was met with complete silence after. It’s been weeks and it still missing on the ad itself, which shows they are willfully and intentionally hiding this basic info from customers. I’ve sent multiple follow up emails to the same sales rep (who used to answer quickly), asking for a simple answer to my simple question of how many total owners does this vehicle have. I’ve heard absolutely nothing back. Takeway: deceptive, lack of transparency, intentionally misleading. Stay far away from this this dealership!
Show older dealer reviews 41
Feb 26, 2024
Response from current dealership:
Hi Adrian, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Feb 15, 2024
The dealer responded several times and willing to help me out
Feb 19, 2024
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! Safe travels!
Jan 25, 2024
Response from current dealership:
Hi Raymond, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Jun 12, 2023
Response from current dealership:
Hi Dave, thank you for sharing your positive experience! Our team is available should you require any extra help.
This dealership made this purchase for me very easy and affordable. they arranged a test drive for me because i couldn’t drive a stick shift.
Dec 19, 2022
Response from current dealership:
Hi Evan, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Dec 9, 2022
Good
Dec 12, 2022
Response from current dealership:
Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
We found the car that, we were looking for, and purchased the vehicle. The sales person was very professional.
Oct 9, 2022
Response from current dealership:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Unfortunately I scheduled an appointment to test drive a vehicle. The dealer had no idea the car had sold . I would think if a car is of interest it can be put aside until my drive and then if I didn't show up then release it back to the general public. Extremely unfortunate and unprofessional.
Aug 20, 2022
Response from current dealership:
Hi Marla. Thank you for taking the time to review Heritage Subaru Catonsville. We work hard to provide all customers with an exceptional experience, and sincerely apologize as it appears this did not occur. Our General Manager, Kenny Booth, has attempted to contact you to discuss your experience in more detail and address your concerns as soon as possible, but has been unsuccessful in reaching you. At your earliest convenience, please contact Kenny directly at kenny.booth@mileone.com or 443.818.1273 to allow us the opportunity to rectify any missteps and help you find the perfect vehicle. Agai
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Got a call shortly after emailing them. Not a pushy dealership at all. Min was very helpful and friendly.
Naturally they offered extras but were totally understanding in wanting to keep within my budget and
tailored things to my needs.
May 26, 2022
Response from current dealership:
Hello Casey, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
May 14, 2022
Very nice
May 18, 2022
Response from current dealership:
Hi Marlene, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Feb 9, 2022
Great
Mar 16, 2022
Response from current dealership:
Hello Willa, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Oct 21, 2021
Stephen Peller was great during the whole car buying process. I can recommend him as a sales person.
Oct 25, 2021
Response from current dealership:
Hello Natasha, thank you for your kind review; we are happy to pass along your comments to Stephen here at Heritage Subaru Catonsville! We are always more than happy to assist you if anything else comes up. Take care!
Jun 5, 2021
Called back
Jun 7, 2021
Response from current dealership:
We appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!
Apr 27, 2021
Staff was very responsive and helpful. Great customer service. Interested in getting you exactly what you want.
Apr 28, 2021
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Apr 6, 2021
We drove this vehicle but ended up finding a Volkswagen and we are in the process of getting it serviced and ready to go! Will Rich, Chuck and all the staff provided exceptional customer service!
Apr 7, 2021
Response from current dealership:
Hi Shannon, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mar 15, 2021
Very responsive to my inquiry and not pushy at all
Mar 16, 2021
Response from current dealership:
Hello. we appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!
Feb 21, 2021
Changed of heart did not make arrangement for face:face. Dealer did reach out and did follow up
Feb 23, 2021
Response from current dealership:
Hi Lucy, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jan 10, 2021
A sales person replied the next day. The problem was that by then the car was sold. I would have thought someone would be hungry snd want to sell cars on Sunday.
By Monday this car was sold. It was the exact year. Color. Model. Equipment package and wheels that I was looking for. With low Milage. It was perfect.
I has $9,000 cash and a credit rating of 820. I was ready to buy then. If your able to duplicate the car. IE exact same color. Low Milanese. ETC I would buy it.
Thank you for following up with me. Thanks.
Jan 14, 2021
Response from current dealership:
Hi Charles. Thank you for taking the time to review Heritage Subaru Catonsville. We value all of our customers’ feedback and greatly appreciate your consideration. Unfortunately, our Heritage dealerships are closed on Sundays and we sincerely apologize for the delay in communication and resulting inconvenience. Our General Sales Manager, Kevin Engle, would like to speak with you to address your concerns as soon as possible and continue working to with you to find the perfect vehicle. However, he has been unsuccessful in locating your contact information in our database with just your fir
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Dec 31, 2020
Response from current dealership:
Hi Elias, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dec 13, 2020
They promptly responded to my inquiry. We scheduled an appointment and now have a beautiful new car. The staff was easy to work with and the process efficient.
Dec 23, 2020
Response from current dealership:
Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope to be of service to you again! Take care!
Dec 5, 2020
The sales person was helpful but I didn’t like the car nor the color.
Dec 7, 2020
Response from current dealership:
Hi Melvin, thank you for the five star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 29, 2020
Called dealership in the morning they pulled the car from the lot and set it
aside until I arrived. Randy was our salesperson very personable, because
of covid they gave us the option to test drive either alone or with him. Once
we decided on the car we were in and out in about 2 hrs. Would definitely
do business with them again.
Dec 2, 2020
Response from current dealership:
Congratulations on your new vehicle, Bonnie! We hope to be of service to you again! Take care!
Interested in vehicle, waited for response to questions only to find out that is was sold. No follow up.
Oct 15, 2020
Response from current dealership:
Neil, thank you for sharing your feedback about your recent experience at Heritage Subaru Catonsville. Your input is important to us, as we strive to meet then exceed the expectations of all our customers. We are very sorry the vehicle you were interested in was sold, but are more than happy to continue searching for the perfect vehicle for you, as we do have other Ascent models available. Based on your information in our database, we understand that you wish to not be contacted by phone; however, our General Manager, Rich Hollander, has reached out via email with other vehicle options. We wor
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Jul 19, 2020
I wanted to have my wife test drive the Ascent I drove last week. We went outside after he pulled
the vehicle around to the side of the building. My wife and I walked around the vehicle by
ourselves talking about it. We then got in for the test drive, the salesman informed us we needed
to go and get gas since the tank was empty. We proceeded to the Shell station, my wife turned
the car off so the salesman could put gas into it. Apparently the salesman had to jump start it at
the dealership to get the car running, after we tried to turn it back on at the gas station the battery
was still dead. He scrambled for a while to get a jump start to get the Ascent running again,
eventually on the second try he got one that worked and the car started again. We headed back
to the dealership with an alarm ringing that he couldnĂ¢Â€Â™t figure out how to fix/silence, my wife and I
both had enough. We pulled the Ascent into a spot out in front of the dealership and left it
running. Avoid!
Jul 23, 2020
Response from current dealership:
Hi Ryan. Thank you for taking the time to review Heritage Subaru Catonsville. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for the issues you experienced at our dealership, as this is not our way of doing business at any of our MileOne stores. Our General Manager, Rich Hollander, has attempted to contact you to address your concerns as soon as possible and continue working to help find you the perfect vehicle, but has been unsuccessful in reaching you via email. We work hard to
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Jun 2, 2020
Staff was friendly and helpful. I went in to purchase a used car but decided on new. Highly recommend.
Jun 4, 2020
Response from current dealership:
Wayne, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! Our team is available should you require any extra help.
May 22, 2020
Response from current dealership:
We appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Apr 29, 2020
Abby was very helpful and knowledgeable about the cars I asked about. She allowed me to drive three models to compare them. The Outback Limited XT is a great car. Although I chose not to buy at this time, I had a great experience at Heritage Subaru.
May 5, 2020
Response from current dealership:
James, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Feb 5, 2020
Great experience. I would recommend this dealership.
Feb 20, 2020
Response from current dealership:
We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Dec 3, 2019
Vehicle sold but is still on web site. Then they kept calling asking me if I wanted test drive a vehicle that’s been sold a week ago.
Easy to make a car purchase. Very helpful and open to answering all my questions. Would buy from them again. If I lived closer I would have performed my maintenance there. They take care of their customers.
Dec 1, 2019
Response from current dealership:
Renee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Oct 15, 2019
Yes a gentleman named Nick texted me back. I asked him about a price on a car he said that he would talk to his manager and text me back in a few. a day went by I heard nothing so I contacted him back he said he was sorry that he got busy with a customer that he would check on that price again. I didn't hear from him that day either. So I texted him again on the third day he asked if he could talk to me I said yes he called me on the phone went to check on the price of the car and it was sold that was my experience
Oct 17, 2019
Response from current dealership:
Hi Joseph. Thank you for taking the time to review Heritage Subaru Catonsville. We value our customers’ time, and work hard to provide you with an exceptional experience. We sincerely apologize for the lack of communication within our Sales Department and any resulting inconveniences. Our General Manager, Rich Hollander, would like to discuss your comments and concerns in more detail, but has been unsuccessful in locating your contact information. At your earliest convenience, please contact Rich at rhollander@mileone.com or 443.341.8619 so we can address the issues in your review as soo
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Sep 11, 2019
Dealer quick to respond
Sep 13, 2019
Response from current dealership:
Miriam, thank you for taking the time to let us know how we did. We hope you have a great day!
Aug 5, 2019
While we ultimately decided on a different car the people at heritage were courteous and helpful.
Aug 7, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us, Eric! Safe travels!
This was the easiest car purchased! I Found the car I wanted on Car Grurs and contacted the dealership. They called me almost immediately, matched the price I needed on the phone ! We went in and the car was ready for us. We drove home in the car that day ! It was a fair and easy purchase. The staff was great!
Jul 30, 2019
Response from current dealership:
Hi Sue, thank you for taking the time to give us your feedback! We are pleased to hear that our team made this such a seamless process for you! Our team is available should you require any extra help.
Mar 26, 2019
Dealer responded within minutes! Really awesome currently working with them to make a deal.
Apr 1, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Mar 20, 2019
Mr Thomas and his colleagues were wonderful. Thank you for your help.
Mar 24, 2019
Response from current dealership:
Hi Cesar, we're very happy to hear Thomas was able to provide you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Feb 2, 2019
good
Feb 8, 2019
Response from current dealership:
We're so glad you had such a good experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 7, 2014
Wonderful to work with. .Beats the heck out
of Frederick Subaru.
Jan 26, 2014
Salesman wasn't pushy and they were reasonable in their negotiations. Will shop here in the future. A++++