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Today 7:30 AM - 7:00 PM (Open now)
Heritage Mazda Towson
About Us
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Today 9:00 AM - 9:00 PM (Closed now)
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1630 York Rd
Lutherville, MD 21093
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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Great experience! Responded quickly and answered all my questions. Drove there the next day and bought the vehicle. Thank you, Paulette.
Dec 5, 2024
Response from current dealership:
Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Show older dealer reviews 41
This team is great and exremely helpful and great on communication. They went above
and beyond on keepign me informed (even when the first car I looked at was sold). I
highly recommend workign with them if they have a car you are lookign for you will not be
let down at the very least makign sure the car is what you are looking for and coordinating
a purchase.
Jan 17, 2024
Response from current dealership:
Hi James, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Jul 9, 2023
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mar 9, 2023
Response from current dealership:
Hi Denise, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Aug 25, 2022
Response from current dealership:
James, thank you for taking the time to review Heritage Mazda Towson. At our store, we work hard to provide a positive and comfortable experience for all customers, as we never want anyone to feel pressured. This is not our way of doing business and we sincerely apologize if you felt this way. Our General Manager, Omid Anushiravani, would like to speak with you to better understand your experience and immediately address your concerns, but has been unsuccessful in locating your contact information in our data base without a last name. If you would like to further discuss the situation, please
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Apr 19, 2022
Dealer and staff were very helpful and we received a good deal on the car
Apr 23, 2022
Response from current dealership:
Hi Nick, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Mar 17, 2022
Rep. Called me . He was very attentive. Had an appt to drive to Towson. But I found my perfect car in Virginia on Sunday afternoon
Mar 19, 2022
Response from current dealership:
Hello Anne, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Dec 22, 2021
Heritage was wonderful. Car I was interested in was sold. However manager sent me new listings. I bought one. Salesman was very thorough, professional and courteous. I fact everyone I had contact with was great. I highly recommend Heritage Mazda.
Jun 29, 2021
Iām out of town right now, but they responded really fast. And I look forward to setting something up when I come back.
Jul 1, 2021
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
May 8, 2021
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
Apr 29, 2021
This was our first visit to this dealer and, overall, we had a very good experience. The sales rep who worked with us, Craig Chappell, was
great. There was never any sort of hard sell. We did end up buying a vehicle from this dealer and the overall process was smooth. We
purchased a 2020 vehicle that had been a service loaner and there was an upsell to "certified pre-owned" status. It was a little annoying
when, later, there was another upsell to an additional warranty/service plan on top of the Certified Pre-Owned deal. As buyers, we would have
found it more helpful to have all options presented at once. Not a big deal, though. It is their job to sell stuff. Ultimately, it is up to the buyer to
determine what makes sense for them. I would shop/buy here again.
Apr 30, 2021
Response from current dealership:
Hi John, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mar 14, 2021
I bought this car! great dealer. No tricks and took about 3 hrs total. No hard sell for optional packages.
Mar 16, 2021
Response from current dealership:
Hi Barbara, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Sep 23, 2020
Called soon after my reply scheduled an appointment. Test drove and bought the car , no haggling about the price. Nice experience.
Sep 28, 2020
Response from current dealership:
Ray, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help. Safe travels!
Great experience -Bo Hudson was easy to work with! Went in for a test drive, traded in our old Miata and left in a 2017! Only issue was the amount of time to meet with Billing person -otherwise an excellent experience even during the pandemic. Highly recommend this dealership!
Jul 20, 2020
Response from current dealership:
Eileen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!
This was a great experience from test drive to customer service. I feel really welcomed and more eased into buying my WRX. It's a dream come true.
Jul 8, 2020
Response from current dealership:
Hi Delonte, thank you so much for your positive comments about Heritage Mazda Towson! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Mazda Towson!
May 25, 2020
Great experience. Staff is professional, respectful and helpful. This was the best dealership Iāve ever experienced and plan to do business with them for future purchases as well as recommend them to others.
Jun 1, 2020
Response from current dealership:
Christine, we strive for a high level of customer satisfaction in all aspects of our dealership. We are so grateful to have earned your future business!
May 6, 2020
Quick response and good communication overall. The car was as described, and the price was good. The customer service was very good throughout the process. This is a great dealership that I would recommend.
May 14, 2020
Response from current dealership:
Paul, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I went out to this dealership to buy a car. Everything started normal and I got approved for the loan, I asked them if they could get me any better payments, they said yeah I'll try and left for 20 mins. They came back and said I cant get the car, I cant be approved and they need double the money that I was gonna put down in order for me to get the car. A few days later, I was contacted by their general manager apologizing about what happened and saying he still wants me to buy that car, so I agreed and he told me he will work a deal out for me, I haven't heard from him since, even after calls and texts. And to top it all off I have 4 new hard inquiries on my credit which brought my score down a few points. Never deal with this dealership, it's the worst one I've ever been to. If I could give it negative stars I would.
Mar 26, 2020
Response from current dealership:
Hi Roger. Thank you for taking the time to review Heritage Mazda Towson. We value all our customers’ input and appreciate your consideration. Our goal is to meet then exceed your expectations and are disappointed this did not occur. We sincerely apologize for the miscommunication that occurred in our Sales Department and any resulting inconvenience, as this is not our way of doing business at any of our MileOne stores. We appreciate you taking the time to speak with our General Manager, Mitch Giller, regarding your experience, and were glad to address your concerns and offer additional
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Mar 1, 2020
Response from current dealership:
Hi, thank you so much for your positive comments about Heritage Mazda Towson! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Feb 19, 2020
They are very nice to deal with there going to get my business
Feb 20, 2020
Response from current dealership:
Hi Gururxzn7, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 16, 2019
Quick response
Sep 18, 2019
Response from current dealership:
Arun, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Excellent experience! My first contact with you with web sales was pleasant and the following phone calls were perfect. I got every question answered promptly. BTW they don't dance around with numbers this jeep was priced to sell and the quote I was given before the test drive was even better The sales consultant (Rudy) was a pleasure to work with. The manager (Mitch) was up front and courteous. He met me when I arrived. Thanked me for coming. And introduced me to Rudy. The financial office was pretty fast and efficient. Best warranty in the market also. Best purchasing experience you could ever ask for!
Sep 18, 2019
Response from current dealership:
Thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Towson so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
The best customer service in the mid Atlantic! They stand by their warranty and only sell quality vehicles at a fair price.
Mar 20, 2019
Response from current dealership:
Our staff is dedicated to providing top notch customer service and quality work you can trust! Please don't hesitate to reach out to us if there's anything more we can do!
Mar 3, 2019
Response from current dealership:
Hello there, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Oct 21, 2018
We dealt with Bo Hudson for the
majority of the deal and he made
the experience super. He was great
to deal with and made the purchase
of the vehicle painless and he went
out of his way to make us
comfortable!!!
Oct 31, 2018
Response from current dealership:
Michael, we are so happy to read such a great review about Heritage Mazda Towson! We look forward to your next visit! Take care!
They tried very hard to find me a car, but we're unable to find one with my prerequisites.
Oct 17, 2018
Response from current dealership:
Thanks for taking the time to leave your honest feedback. If you have additional questions or needs, don't hesitate to reach out!
May 7, 2018
Response from current dealership:
We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
Best wishes,
Heritage Mazda Towson
Best wishes,
Heritage Mazda Towson
Mar 30, 2014
I bought my Mazda 3 s GT here, even though I live in NC. Worth
the drive, got a killer deal and excellent service. Thank you, great
team!
Feb 21, 2014
I felt the sales dept was in an immediate rush to sell the car. The dome light on the drivers side does not work, there is moisture inside the headlight, and the tires were not properly balanced upon purchasing the vehicle. The sales manager and auditior were trying to extort more money from me and my sales rep was not truthful with her statement. There was not an alternative key available which made me more suspicious from the dealership. I will not recommend this particular establishment and I will always recommend CarMax!
Feb 5, 2014
Did not make a deal.
Jan 24, 2014
very helpful
Jul 3, 2013
Dealer was very helpful and knowledgeable of the vehicl
Mar 10, 2013
Dealer responded quickly letting us know car had been sold saving
us time and trouble driving there.
Feb 27, 2013
Good
Nov 19, 2012
Salesman, dave was very nice. Knowledgeable on the vehicle I was looking for.
Oct 25, 2012
Great guys. Went out of their way to help me and fix some small stuff on my purchase!
Sep 17, 2012
Did not buy car from them but they gave me pleanty of information.
Aug 7, 2012
We got the price we wanted, but would liked to know that the second key fob was not included and that the floor mats were very warn.
Jul 22, 2012
I drove in traffic for one hour and a half , It was a waste of my time the sales man completely lied to me , and they did not have the car , I requested. It was an awful experience.