Havana Ford

Terrible 2 weeks couldn’t get a follow up, couldn’t get pictures, stay away at all cost, these people aren’t interested in making a sale. No sense of urgency or initiative, every response took them three days and after I replied to them only twice, they have completely ghosted me after that.

It was not as it stated on their website. Said “everything works” that was a negative! The truck was wired up for aftermarket stereo system including amp. They did not want to come down on the price so I could have rewired. They had loose wire cables that were ripped out and tucked under and behind the back seats. And had aftermarket battery harness additional attachments not knowing where they belong. I would had to spend another 2-3k just to wire it back to factory. Even their own mechanic said the same thing. As I was leaving there were older couple having the same issue with service.

Havana Ford, texted and explained about the hours and days of opening and closing . Nicely done with appreciation, and curtisity. Warm invitation.

I bought a used vehicle "as is" will never buy from a dealership again . They should not sell a vehicle that's needs to go to a garage and be worked on the day after it is bought. I personally would not sell a vehicle that I knew had something wrong with it without full disclosure and price reduction or repair before selling. I feel the dealership should not have sold a vehicle that was not at least checked out by there mechanic . Now I know why they had an repair insurance policy sold with it. It has been in a shop since the day after it was purchased and waiting on insurance company to approve work needed to be able to do the repairs.

Great experience