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Hanna Imports
About Us
At Hanna Imports, we want your next vehicle purchase to be smooth, enjoyable and most importantly, fast! Our online tools to structure your deal let you control your purchase from home, so you know exactly what to expect when you get here. Access these tools from any vehicle details page - just open the tab next to the vehicle's name or choose a tool that interests you from the options listed. Pick and choose only the tools most valuable to you, and continue where you left off when you get to the dealership. The more steps you complete online, the more time you save at the dealership. You'll be driving away in your next vehicle in record time!
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Today 9:00 AM - 8:00 PM (Closed now)
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2407 Wake Forest Rd
Raleigh, NC 27608
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Dealer Reviews
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Mar 20, 2026
Was ready to buy their car. Send 2 emails and one phone call. Could never get them to send me an offer sheet.
Mar 15, 2026
solid dealership
Mar 15, 2026
I was looking for a unique GMC that I knew could be hard to find, however the ones I looked at was very close. Thxz
Mar 10, 2026
Olivia was responsive and .friendly
Mar 2, 2026
not a bad dealership, just stay away from Rudy. worse salesperson I've ever encountered
Feb 16, 2026
Ended up not getting a car. Not Hannah Imports fault. They were amazing with follow up and communication. Would highly recommend when you are looking to buy a vehicle!
Feb 14, 2026
This place needs better communication with the whole process. It needs to be more smooth and the staff there needs to have better customer service in my opinion. The Sales Manager did not keep his word on a credit (based on me having to go back multiple times for their error) he was supposed to give me. I would not refer anyone here.
Feb 1, 2026
Lack of price transparency; typical used car dealer that wants to charge $2500 in “document fee and additional charges “. I walked away
Communication was good the first day via text. Then dropped off completely the 2nd day, apparently the sales person I had talked to was off that day, but an appointment was made to do a call with an out of state specialist. Never got the call. No text, no explanation. This was going to be a cash sale where help with shipping had been discussed. I bought a local car after not getting the phone call. It was very disappointing.
Dec 16, 2025
Response from current dealership:
Thank you for sharing this—we sincerely apologize for the breakdown in communication. While we’re glad the initial contact went well, we clearly fell short by not following through on the scheduled call or providing an update. That’s unacceptable, especially given the time-sensitive nature of a cash purchase and shipping coordination. We appreciate you bringing this to our attention and regret that we missed the opportunity to earn your business.
Dec 5, 2025
They were nice and attentive.
Nov 24, 2025
Data display except deceptive pricing and add on charges that are not clearly described before you arrive…. I would steer clear of this dealership unless you want to get screwed
Dec 16, 2025
Response from current dealership:
Thank you for your feedback. We’re sorry to hear you felt the pricing was unclear—this is not the experience we aim to provide. We take transparency seriously and want all costs fully disclosed upfront. We’d appreciate the opportunity to review what happened and address your concerns directly. Please contact us so we can look into this and make it right.
Nov 23, 2025
They were very reponsive
Sep 30, 2025
Sales person was quite helpful.
Sep 9, 2025
Immediate response
Sep 1, 2025
It was a very relaxed environment. Very different from the dreaded long waiting chain car dealership.
Car was not on lot when I got there and a bumper was being painted and seat belt replaced. Car was not in good condition, shifting was off and looked like some type of rodent had been left in car. There was animal feed under a mat in rear seat and chew marks on rubber back seat protectors as well as material/fabric around moonroof.
Jul 26, 2025
Customer service is good
Jul 15, 2025
No problems
Overall, the dealer has been very good. A few glitches that have been worked thru.
At this time, the issue is with delivery. You as stated $415.00 for delivery of the vehicle. The transportation company said $500.00, and stated it is up to the dealer and CarGurus to assist with the difference. I called my contact at the dealership this morning (he stated yesterday that he would be working today), and was put into voice mail. It is now 6 hours later, and I have not received a call back. I’m hopeful he ERP still get back to me with an amicable resolution!
Brandon was wonderful ... explained the vehicle in question, sent me videos, talked to me about what to expect in
the process. Sunny in finance was fantastic as well, explaining the finance options I had and the unique options the
dealer offered. The gentleman who finished the trans actual process, DeWayne was phenomenal! All in all, I
recommend them to anyone wanting to buy an EV or specialty vehicle!
May 28, 2025
Good.
The experience was horrible , the sales guy didn’t know anything about the vehicle and was on his phone the while time durning the test drive
May 12, 2025
Response from current dealership:
Thank you for your feedback. We take this very seriously and would like to learn more about your visit to address the issue properly. Unfortunately, we cannot locate your information without more details. Please email us at customercare@hannaimports.com so we can look into this further and work to improve. We appreciate you bringing this to our attention.
Apr 24, 2025
Great communication
Apr 12, 2025
Very prompt and followed up
Mar 24, 2025
Friendly
Mar 10, 2025
no response. even went to dealership and no one even asked if i needed help
Mar 11, 2025
Response from current dealership:
We’re sorry to hear this! Customer service is our priority, and we’d love to make it right. Please reach out at (919)878-5855 so we can assist you.
On January 23, 2025, I communicated with Hanna about a 2021 Ford Expedition, confirming a test drive appointment and receiving a text
that the vehicle would be reserved. After a three-hour drive from Virginia(dealership was made aware I was coming from 3 hours away) to
the Raleigh dealership, I was informed upon arrival that the car had just been sold, despite prior assurances. The sales rep suggested a
2022 Expedition instead, priced $10,000 higher, and offered a $1,500 discount. Upset by the treatment and feeling misled, I left without a
resolution. The rep promised to follow up on Monday with updates, even offering to deliver the car to me, but when that day came, there
was no communication. I was hurt and frustrated over the lack of customer service and felt dismissed after being promised that the
situation would be rectified. Be warned, this place pumps out car a high volume of car sales but unfortunately does not value customers nor
their time. I suggest you go elsewhere.
Jan 29, 2025
Response from current dealership:
We sincerely apologize for the miscommunication and frustration you experienced. This is not the level of service we aim for, and we regret the inconvenience caused.
We do have another vehicle that fits your needs, and our General Sales Manager is reaching out with details. We appreciate the opportunity to make things right and hope to regain your trust.
Best regards,
Team Hanna
We do have another vehicle that fits your needs, and our General Sales Manager is reaching out with details. We appreciate the opportunity to make things right and hope to regain your trust.
Best regards,
Team Hanna
Jan 12, 2025
Great response gume
I created the deal with them online-willing to pay asking price. I received a confirmation email that they would contact me within 24-48 hours. I didn’t hear from them so I called. They said they didn’t have this in their system. On top of that they just sold the car. Terrible terrible!!
Nov 28, 2024
They promptly contacted me and were very helpful.
Nov 23, 2024
The phone conversation was great. Now let's see if I can close the deal on the vehicle.
Oct 12, 2024
Dealer responded and was very helpful . Due to extenuating circumstances unable to continue further at this time .
Sep 2, 2024
We had a great experience and felt we got a fair price on the Volvo XC4 Recharge.
Aug 11, 2024
They were helpful and even let me leave without buying the car.
Never returned a call concerning a vehicle I purchased. Dealership told me they will get the service department to contact me concerning a light that was on when we bought the car. It was discussed and understood they will fix the problem. Call the 5 time with text messages. They gave the same response. Service department said they never received a word about the car. I don't recommend this dealership.
Went to check out a car I saw advertised. Price looked too good to be true and I found out why. My car is totaled so it’s not like I’m just browsing. Salesman came out, I told him I’d like to look at the Jeep Grand Cherokee he immediately started asking money questions. Before even showing me where the car was. Are you paying all cash? How much money down? What monthly payment? After all the money questions he pointed me out to the car and said he’d follow with the keys. I waited 15ish minutes outside for him to come unlock it before I came back inside (should have left) to wait another 15ish minutes for anyone to ask if I needed help. Turns out he went to get lunch. Told me he was following with the keys and went on a lunch break. Total waste of time! I found and bought a car at a dealership the next day where they actually value customers.
Jul 29, 2024
Response from current dealership:
Thank you for your feedback. Our process involves understanding customers' financial needs to provide the best options, which is why we ask those questions upfront. However, your experience with the delay and lack of follow-up is not acceptable and will be addressed with our team. We appreciate your input.
Jun 12, 2024
Excellent all around. No pressure.
Jun 5, 2024
Excellent follow up
May 28, 2024
Good experience. Good salesman and money guy. Seats were very dirty. I thought that the dealer was supposed to do a thorough cleaning job and they put on fabric protectant. Got a ton of dirt out of seats. Dealer installed service was joke.
May 14, 2024
Very nice, very polite. My own research led me away from the car I was looking at
and that had nothing to do with the dealer,
May 5, 2024
Bought this car. Everyone was great!
Let me start off by saying this is hands-down one of the very best dealerships I have ever been to! From walking into the door to getting the car I wanted and leaving, BAV was amazing! You didn’t have to sit there for hours they got you in and out. They were respectful very nice if I could rate them higher than a 10 I would.
Apr 9, 2024
This is a one of a kind dealer. Th8s dealer will allow you to purchase completely remote,you don't have to go into the dealer which is very helpful if your a busy person.
Show older dealer reviews 481
Mar 30, 2024
good
They sold the car before I arrived and i had an appointment with them. They never called to tell me and I live a hour a 40 mins away, When I arrived I found out they sold it and they tried to sell me other cars after a long hassle and being there 4 hours I finally just l walked out. Worse place ever. I ended up buying a 2020 black ford explorer with way lesser mileage from a different dealership. I will never shop from here ever again !
Mar 24, 2024
Very helpful
I may come back and change this. But we are in the process now for a purchase. We live full time in an RV. We gave my business as my address. Which I do all the time. Of course we needed proof. I need to go home to get this information. We were advised to just change our address on our paperwork to one that was already confirmed. (an old address). Then after the loan we could just call and changes it. Well, it didn’t go that smooth. Now the financial company is looking into this because it looks scratchy. Still waiting for the final outcome. I do have to say everyone is super nice! They go out of their way when you are there. I would recommend them. I my opinion they give great deals in spite of the car plan you have to purchase. The deal they make you makes it very worth it. Our situation is unique as I’m moving between three city’s for my business.
Dealer made the deal near impossible and
ultimately ended up not responding or
letting me know the car was no longer
available. This dealership also wouldnât
accept deposit on a car and explained a car
wouldnât be held at all the car wasnât mine
till paperwork was done. Shady stay away.
Update: As this dealer noted this is âpolicyâ
not sure this is fair to anyone but them and I
still stand by my agreement that itâs a shady
practice. In the current climate of internet
purchases and them claiming to value
their internet based purchases this practice
would force a possibility of people to have a
hard credit pull on a car they believe they
are buying only to find out at the last second
someone else has purchased it. Most every
other dealer out there accepts deposits for
this and many other reasons. I seriously
hope this dealerships owners rethink this
poorly thought out policy.
Jan 27, 2024
Response from current dealership:
We would like to address your concern and provide some clarity on our dealership's policies.
Regarding your concern of not accepting a deposit on a vehicle without signed documents, we want to clarify that this is a standard practice for us. Our policy is in place to protect both parties involved in the transaction and to avoid any misunderstandings. We aim to ensure that every customer has a clear understanding of the terms and conditions before finalizing the deal.
We take customer feedback seriously and use it as an opportunity for continuous improvement. In this case we feel strongly abo
More ...
Regarding your concern of not accepting a deposit on a vehicle without signed documents, we want to clarify that this is a standard practice for us. Our policy is in place to protect both parties involved in the transaction and to avoid any misunderstandings. We aim to ensure that every customer has a clear understanding of the terms and conditions before finalizing the deal.
We take customer feedback seriously and use it as an opportunity for continuous improvement. In this case we feel strongly abo
Dealer made contact to follow up - setup appointment with rep, unfortunately after research found the vehicle was not what we were looking for, but we appreciate the effort by the dealership.
Jan 27, 2024
Response from current dealership:
Thank you Adam for your feedback! We're glad to hear that our dealership reached out to you promptly and efficiently. We understand that the vehicle may not have met your specific needs, but we appreciate your recognition of our effort. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Team Hanna
Team Hanna
Jan 20, 2024
Not pushy
Jan 27, 2024
Response from current dealership:
Thank you Keith!
I had initial communications for settign up numbers and answering questions only but they
were attentive and quick to respond. I checked previous reviews and I did not have any
issues getting a clear work up of costs.
Jan 15, 2024
Response from current dealership:
Thank you for taking the time to share your experience with us. We're delighted to hear that your initial communications for setting up numbers and addressing questions were smooth. Our team takes pride in being attentive and quick to respond, and it's great to see that reflected in your feedback.
Team Hanna
Team Hanna
Jan 3, 2024
Excellent communication friendly staff
Jan 11, 2024
Response from current dealership:
Thank you Elizabeth!
I was contacted pretty fast. The customer service experience was great! And I love the actual dealership that I went and visited and the prices of their vehicles!
Jan 11, 2024
Response from current dealership:
Thank you for your 5 star rating!
Great Experience and staff ...would recommend...especially if you've researched what you want
Jan 11, 2024
Response from current dealership:
Thank you Derrick for sharing your great feedback! Our team appreciates it!
Jan 11, 2024
Response from current dealership:
Thank you Ronald for your positive feedback!
Dec 15, 2023
Response from current dealership:
Awesome to hear, look forward to seeing you next time.
Dec 9, 2023
Response from current dealership:
Thank you for the kind words, we look forward to working with you again at Hanna Imports
Jan 11, 2024
Response from current dealership:
Thank you Andrea !
Jan 11, 2024
Response from current dealership:
Thank you for your great feedback!
Was not pleased that they tried to insist I take a $985 Hannah advantage warranty on a used vehicle. And they wanted another $1,000 if you did not finance with them. These two issues cancelled out the price reduction they were advertising. I would have purchased the vehicle if not for the Hannah advantage warranty.
Dec 9, 2023
Response from current dealership:
We are sorry to hear that you were not happy with the protection of the Hanna Advantage warranty. We strive to be transparent and informative with so much value to our customer base! These three protection products applied to each vehicle we sell are simply to assist in maintaining the condition and protection of your new purchase .
Jan 11, 2024
Response from current dealership:
Thank you Marinda
I reached out to Rebecca to confirm the vehicle was available and on the lot. She confirmed it was. When I arrived the vehicle was not there. “It was being serviced at the BMW dealership”, I was told. I left and came back in two hours. The vehicle was there and I took it for a test drive. When I asked about the out the door price I was left waiting for 20 minutes while the salesman went off to help other customers. I left not to return. Bottom line: unprofessional personnel.
Jan 11, 2024
Response from current dealership:
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered during your visit. We understand that your time is valuable, and we regret any frustration caused by the miscommunication regarding the vehicle's availability and the delay in providing the out-the-door price.
Oct 15, 2023
Responded quickly and Miya was very welcoming. Kind and quick to provide information.
Oct 16, 2023
Response from current dealership:
Thanks so much for the 5-star recommendation!
Don't waste your time with this dealer, they quote one price, but in fact, it's much more expensive! You can't buy a car without purchasing their mandatory coverage! I don't recommend them.
Oct 3, 2023
Response from current dealership:
Dear Valued Customer,
I'm sorry to hear that you are feeling upset and I understand your frustration. Please allow me the opportunity to address your concerns and find a solution.
First and foremost, I want to assure you that we take customer satisfaction very seriously. We strive to provide the highest level of service and it is disappointing to hear that we have fallen short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement.
I would be grateful if you could provide me with more details about the issue you experienced. This will ena
More ...
I'm sorry to hear that you are feeling upset and I understand your frustration. Please allow me the opportunity to address your concerns and find a solution.
First and foremost, I want to assure you that we take customer satisfaction very seriously. We strive to provide the highest level of service and it is disappointing to hear that we have fallen short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement.
I would be grateful if you could provide me with more details about the issue you experienced. This will ena
Sep 18, 2023
Response from current dealership:
We are glad to hear that your experience was positive and you enjoyed the process.
Thank you for your awesome feedback!
Thank you for your awesome feedback!
Sep 18, 2023
Response from current dealership:
Raymond, we are glad to hear that your experience was positive and you enjoyed the process.
Thank you for your awesome feedback and enjoy your new vehicle!
Thank you for your awesome feedback and enjoy your new vehicle!
Someone said they would call me once the inspection was done but never did. Poor business and communications
Aug 31, 2023
Response from current dealership:
Unfortunately I'm unable to find your information in the system. Please email custoemrcare@hannaimports.com so we may look into this further. Thanks, Hanna Imports
Aug 22, 2023
They responded well to my emails.
Aug 12, 2023
I did not visit the facility. I was back and forth
with the facility for a few days as they claim to
be very busy so feedback is a bit slow. I was
finally given a FaceTime tour of the vehicle,
Jaguar IPace. The agent himself was very
friendly and helpful. The vehicle was for export
as I do not reside close by. After the Face
Time tour, which was around 5:00pm, I agreed
with the agent that I would FedEx the check
following morning. The following morning I
received a communication from him that the
vehicle was sold earlier the same morning.
Shipping was already arranged by me. Sold
car right from under me while
busy closing the sale. Not reliable.
Aug 17, 2023
Response from current dealership:
We understand your frustration. We strive for excellence in customer service. Sometimes in haste things are overlooked and we apologize for that. We will take the necessary steps to ensure that does not happen again.
Feel free to reach out to Isaac Ward GSM at iward@hannaimports.com
Thank you
Feel free to reach out to Isaac Ward GSM at iward@hannaimports.com
Thank you
Aug 14, 2023
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service; thanks for your positive feedback.
Terrible experience. Multiple attempts to schedule and was impossible to get a call back. I asked to see the full price sheet and they never sent. I ended up buying elsewhere.
Aug 17, 2023
Response from current dealership:
We understand your frustration. We strive for excellence in customer service. Sometimes in haste things are overlooked and we apologize for that. We will take the necessary steps to ensure that does not happen again.
Feel free to reach out to Isaac Ward GSM at iward@hannaimports.com
Thank you
Feel free to reach out to Isaac Ward GSM at iward@hannaimports.com
Thank you
Aug 14, 2023
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service; thanks for your positive feedback!
Jul 2, 2023
Didn't buy a car from them, but they were very responsive.
Aug 17, 2023
Response from current dealership:
Thanks so much for the 5-star recommendation!
Jun 28, 2023
Excellent.
Aug 17, 2023
Response from current dealership:
Thanks so much for the 5-star recommendation!
Aug 17, 2023
Response from current dealership:
Thanks so much for the 5-star recommendation!
Sales person was not great hasn’t made contact since purchase to follow up on promised items
May 22, 2023
Response from current dealership:
We do apologize that your salesperson has not been in contact, we cannot see your name or information on here but please reach out to our General manager Chris Selfani as soon as possible with your information. We truly value every customer and sincerely apologize for and miscommunication. 919-878-5855.
It was awesome, My sales person DeAndre was supportive and informative, my finance manager, Brandon worked out the paper work and
answered all questions asked and last by not least the owner Mr. Carlos followed up with us after all business transactions was completed and
thanked us for our business and asked us if we were satisfied. The business transaction was really pleasurable and satisfying.
Jan 23, 2023
Response from current dealership:
Thank you for your recommendation and 5-star review of Hanna Imports; we thank you for your purchase.
Jan 8, 2023
Good, professional, honest
Dec 21, 2022
Helpful
Jan 23, 2023
Response from current dealership:
Thank you for your recommendation and 5-star review of Hanna Imports; we thank you for your purchase.
Aug 17, 2023
Response from current dealership:
Thanks so much for the 5-star recommendation!
Pros:
-large inventory of used cars
-great with initial communication
-Percy was knowledgeable and pleasant to deal with. If he had still been there when we came back to purchase, the rating might be higher
Cons:
-the initial salesperson we worked with was not there when we came back, so another man was assigned to help us. He did not seem to know what he was doing and was running around doing other things, leaving us sitting there off and on
-they automatically add on a LoJack system with each car for an additional charge of $995 that is not reflected in the price
-they will add on a warranty to your price that is not initially disclosed so if you are financing, the monthly payments won’t add up.
-they were reluctant to budge on the warranty
-once we signed all the paperwork, we were handed the keys, then had to track down someone to help us find the car, and then again to switch the plates
Oct 27, 2022
We had a wonderful experience with Hanna Imports! We live in another state and needed to travel 2.5 hours to visit the dealership. Jake was our first point of contact. He made all of the arrangements for us to test drive the vehicle the next day. He was polite and informative, letting us know what to expect. While driving the next morning we received a txt confirming our appointment. David called next to let us know he would be the sales agent that would be meeting us and let us know he would have the Ascent ready for our test drive. I can’t say enough good things about David. He was personable, helpful, honest and a true pleasure to work with. We were able to take care of our out of state tags and plate transfer right at the dealership, which saved us hours at the DMV. We have been purchasing vehicles for decades and I believe this was one of our best experiences. Thank you Hanna Imports for great Subaru!
Fast on the initial response, but that’s it!! Won’t call back, not attentive or aggressive with making a sale. The biggest issue is, they will add unwanted add ons, ie: LoJack that will add a extra $1000 to asking price! This was a dealbreaker on a almost done deal. Read all the fine print. Buyer beware.
Sep 25, 2022
Told me they would let me know after it was service when I could come see it and never called me back. That was Wednesday
Sep 23, 2022
I didn't find what I was looking for there but what a great group of people
Sep 23, 2022
Response from current dealership:
Thanks so much for the 5-star recommendation!
Aug 28, 2022
Very fast response … truck was sold… super nice associate …
Sep 24, 2022
Response from current dealership:
Thanks so much for the 5-star recommendation!
Sep 24, 2022
Response from current dealership:
Thanks so much for the 5-star recommendation!
Jul 24, 2022
Everyone was very helpful and helped me get out of there in less then 2 hours with my dream car.
Aug 5, 2022
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service; thanks for your positive feedback.
Wasted my time. Described it over the phone as a super clean car. Drove 2hrs to Raleigh to find a car that had alot of scratches and rust.
Aug 5, 2022
Response from current dealership:
We apologize for your experience and appreciate your feedback. If there is anything I can do to assist you further, and possibly turn your negative experience into a positive one, please don't hesitate to contact me.
Isaac W
General Sales Manager
Hanna Imports
(919) 878-5855
Isaac W
General Sales Manager
Hanna Imports
(919) 878-5855
Jun 21, 2022
My sales guy Tony was great the only reason why I selected to only give 5star is because of hidden charges that they didn’t make me aware of (the tracking device charge of over 1,000) thanks to SECU Megan made me aware of the charge and they removed the tracking device and removed the charge from the bill of sale but just what if my bank wouldn’t have told me Hanna Imports wouldn’t have told me
Easiest car-buying experience yet. Kemp was quick to respond to my questions via text, and we had everything settled before we drove 3 hours to get to the dealership. Curtis was great to work with once we were on-site, and the process was smooth and simple. We would definitely work with them again!
Had a great experience with Hanna Imports and ultimately decided to buy the car. Everyone I worked with was
wonderful and I would definitely recommend them.
Jun 10, 2022
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Nick!
Jun 9, 2022
Response from current dealership:
Thank you for the kind words and the five star review.
Jun 8, 2022
All the people at Hanna Imports were very helpful, quick to answer questions. The car was clean and
ready to test-drive. The staff of the dealership were friendly and accommodating. I would recommend
this dealer to a friend.
Jun 9, 2022
Response from current dealership:
We appreciate the recommendation our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Bill!
Awesome call center! Kenzie and Harmony weee the best! Answered all my questions and honestly I purchased this car because I knew I could trust them!
May 16, 2022
Response from current dealership:
Thank you for the kind words.
We were very happy and enjoyed our experience at Hana Imports. They are kind, courteous, knowledgeable and professional. Our agent Danielle was super making sure we had answers to all our questions. We do recommend this dealership especially for the people who are there to take care of your needs. Next time we are in the market for a vehicle we will start at Hana Imports.
Warm Regards,
G&P
May 3, 2022
Response from current dealership:
Danielle is exactly as you described. She has a passion for assisting clients and is always a professional. Thank you for your business from your friends at Hanna Imports!
Apr 1, 2022
Response from current dealership:
Thank you for the five star review!
Mar 27, 2022
Great
Mar 28, 2022
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Amy!
Mar 28, 2022
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback!
Mar 3, 2022
Tony was great
Mar 8, 2022
Response from current dealership:
Thank you for the review and the kind words.
Mar 1, 2022
Great customer service. Will go beyond to make sure you are happy and satisfied. Best place to buy a car the salesman and financial person was spectacular. Variety of vehicles to choose from you will not be disappointed.
Mar 1, 2022
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Jennifer!
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Jennifer!
Feb 17, 2022
Very responsive
Feb 18, 2022
Response from current dealership:
Thanks so much for the 5-star review!
Jan 25, 2022
Response from current dealership:
Thank you, your business and your great feedback about your experience are greatly appreciated!
Ended up getting a different vehicle but they gave me thousands more than other places for trade in and stayed two hours passed close
Jan 25, 2022
Response from current dealership:
Thank you for selling us your vehicle, we appreciate your business.
We look forward to working with you again on a purchase.
We look forward to working with you again on a purchase.
Jan 5, 2022
Easy experience I sent them an email and I was contacted the next morning. They had the vehicle ready to test drive upon my arrival. Everything was good as described on the vehicle, the only thing was an issue with the tail light so I couldn’t take it home that day I had to wait until it was properly fixed. I was happy overall with my purchase the only thing was that I had some food left in the vehicle which wasn’t a good look.
Jan 6, 2022
Response from current dealership:
Kenyon, thanks for recommending the Hanna Imports team! We greatly appreciate it and hope to work with you again in the future.
Jan 4, 2022
My sales person, Nick Christman, was FANTASTIC! He was very professional, not at all pushy, very patient (finding the exact car took a little time), extremely responsive, and knew what was important to me in my vehicle purchase. If I asked questions about a car and he didn’t know the answer, he would find someone that did and get back to me quickly. He stayed late one afternoon to adjust to my availability to drive a car they had just gotten in and arranged for me to bring the car home and ensure it would fit my family comfortably. Nick also helped me reserve the car another day to take it to BMW for a pre-purchase inspection. The inspection was solid and the Service Team at BMW said they don’t see cars come in from Hanna with issues - they are known for striving to put good quality vehicles on their lots. There was one thing found (minor - a control button that needed to be replaced). Hanna will have it fixed at no cost to me. I would purchase from Hanna again!
Jan 6, 2022
Response from current dealership:
Jennifer, thank you so much! Your kind words have made our day! We are pleased to hear that our team provided you with excellent service we pride ourselves on here at Hanna Imports. Thank you for choosing Hanna Imports and taking the time to write a 5-star review.
Dec 27, 2021
Response from current dealership:
We appreciate the recommendation of Taylor and our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Corey!
Dec 18, 2021
I was very satisfied with their customer service. I went in at 9 am and was driving out with my new ride by 11:30. If you are interested in a excellent pre-owned vehicle Hanna Imports should be my dealership of choice
Dec 20, 2021
We're glad to hear that you're enjoying the new vehicle and we hope to see you next time here at Hanna Imports!
Response from current dealership:
We're glad to hear that you're enjoying the new vehicle and we hope to see you next time here at Hanna Imports!
Phillip is a great salesman. He really made the process smoother than I thought. Highly recommended!
Dec 7, 2021
Response from current dealership:
Phillip, your business and your great feedback about your experience are greatly appreciated!
Nov 30, 2021
Nice people. This vehicle was not leather as written. We needed 4WD. They had a
good selection and the staff was great. We needed something more rugged than
they had in stock in our budget.
Dec 3, 2021
Response from current dealership:
Thanks for sharing your experience, Martha!
Maybe they were having a bad day, but there was no service. I
mean, NONE. A nice enough young woman finally came over and
it immediately apparent that she didn't know a thing about the car.
Off she wandered. Finally somebody came over a stuck a temp
plate on it.
The car had a lot of questionable issues, but nobody bothered to
hear them.
Nov 23, 2021
Response from current dealership:
Hello, first and foremost thank you for choosing Hanna Imports. We also appreciate your feedback. As a rapidly growing Dealership we strive to offer the best possible service to each, and every customer, but sometimes fall short in certain areas. It is customers like yourself that take the time to inform us of ways we can get better that will make all the difference moving forward. We will work more on inter-departmental communication and use this as a training opportunity.
Issa/ Alex
Sales Manager
Hanna Imports
919-878-5855
Issa/ Alex
Sales Manager
Hanna Imports
919-878-5855
Nov 5, 2021
Set up an appointment and arrived 5 minutes early with my VIP Invitation in hand. They could not find the car. They had the keys. So I walked out after sitting 20 minutes. Had the money in my pocket so their loss.
Nov 5, 2021
Doug, first and foremost thank you for choosing Hanna Imports. We also appreciate your feedback. As a rapidly growing Dealership we strive to offer the best possible service to each, and every customer, but sometimes fall short in certain areas. It is customers like yourself that take the time to inform us of ways we can get better that will make all the difference moving forward. We will work more on inter-departmental communication and use this as a training opportunity.
Issa/ Alex
Sales Manager
Hanna Imports
919-878-5855
Response from current dealership:
Doug, first and foremost thank you for choosing Hanna Imports. We also appreciate your feedback. As a rapidly growing Dealership we strive to offer the best possible service to each, and every customer, but sometimes fall short in certain areas. It is customers like yourself that take the time to inform us of ways we can get better that will make all the difference moving forward. We will work more on inter-departmental communication and use this as a training opportunity.
Issa/ Alex
Sales Manager
Hanna Imports
919-878-5855
Oct 23, 2021
Response from current dealership:
Thank you for the kind words.
Oct 15, 2021
Response from current dealership:
Thanks so much for the 5-star review!
Oct 15, 2021
Response from current dealership:
Chris, your business and your feedback about your experience are greatly appreciated!
Oct 8, 2021
after contacting dealer the price went up five hundred dollars
Had all finance and knew numbers on my trade / shorted my trade by 2k in this market / huh?
Then stated very easily I’ll give the 2k if you finance with me!
Folks they want the points from finance! Didn’t purchase / will stay with my RR Sport.
Oct 1, 2021
Response from current dealership:
First and foremost thank you for choosing Hanna Imports. We also appreciate your feedback. As a rapidly growing Dealership we strive to offer the best possible service to each, and every customer, but sometimes fall short in certain areas. It is customers like yourself that take the time to inform us of ways we can get better that will make all the difference moving forward. We will work more on inter-departmental communication and use this as a training opportunity.
Issa/ Alex
Sales Manager
Hanna Imports
919-878-5855
Issa/ Alex
Sales Manager
Hanna Imports
919-878-5855
Sep 12, 2021
I bought the 2020 Lexus with 5900 miles on it. Percy was so nice and helpful.
Sep 17, 2021
Response from current dealership:
Thank you for the kind words and choosing Hanna Imports.
Truly exceptional dealership experience. I worked with Nico Buico, who was extremely responsive and willing to work with me, even as an out-of-town buyer. They have a great inventory also. I didn't end up buying a vehicle from them, but received nothing but respect and transparency throughout all communication from Nico throughout. I will be back the next time I am in the market for a new car for sure. I have already recommended them.
Sep 6, 2021
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback.
Aug 1, 2021
Responded but car was sold faster than I could travel to Carolina to drive it & buy it
Sep 6, 2021
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback.
Didn't get a chance to get out to see the car but but the sales staff were very nice and
understanding. They only contacted me a couple times and didn't "over call". That was
refreshing.
Jul 30, 2021
Response from current dealership:
Thank you for your comment and 5-star rating. It's feedback like yours that motivates our team to deliver wonderful service. Welcome to the Hanna Imports family, we look forward to working with you next time.
Jul 30, 2021
Response from current dealership:
Thanks so much for the 5-star review!
Jul 17, 2021
This dealership is very professional and responded immediately. Unfortunately they don’t provide delivery.
Jul 30, 2021
Response from current dealership:
Thanks so much for the review!
Little slow to respond, but good people. Just couldn’t come to a meeting point for my trade in.
Jul 30, 2021
Response from current dealership:
Thanks so much for the review!
Jul 14, 2021
Interesting. The first question I was asked by the salesman, was what kind of payment I was looking for?? My response was, that I would not be financing. He looked completely confused. When I looked at the car, there was damage on every door. Would you pay 26k cash for a vehicle with dings on every door? Not impressed at all.
Jul 16, 2021
Response from current dealership:
Jud, your feedback is greatly appreciated. We are truly sorry your experience with us fell short of expectations but rest assured your feedback will be a great training opportunity for our team.
Thanks again and we hope to see you again in the future.
Thanks again and we hope to see you again in the future.
Staff was great.
However the vehicle I looked at had not been detailed and the motor was ticking.
Not to mention the is clearly marked with a 12 month warranty on line but when you inquire they tell you it's just a marketing tactic and the vehicle is sold "as is" . SMH!
I passed and will most likely purchase elsewhere.
Mohamod
Jul 14, 2021
Response from current dealership:
Mohamod your feedback is appreciated. As a rapidly growing dealership we strive to offer the best possible service to each and every customer but sometimes fall short.
Certain vehicle are excluded from our 12 month or 12000 miles warranty and that is probably where the confusion occured.
We would love to earn your business in the future.
Thank you
Certain vehicle are excluded from our 12 month or 12000 miles warranty and that is probably where the confusion occured.
We would love to earn your business in the future.
Thank you
Jul 14, 2021
Response from current dealership:
Thank you Brutha for you great feedback
I haven't gotten this car. It needs to come down about 2 more thousand dollars. Good price verses all the other cars I have looked at. FULLY LOADED!
Jun 28, 2021
Response from current dealership:
Thank you for the five star review, we look forward to earning your business.
They were very helpful and professional. Eager to provide me with the best rates and reduced fees possible. I really enjoyed their service and was eager to purchase with them.
Jul 14, 2021
Response from current dealership:
Thank you Buchi for the great review!
Picked up the vehicle with 1 hitch that was resolved quickly. Trade in was valued well for the deal. Overall smooth payments lined up and took the car home same day.
Jul 14, 2021
Response from current dealership:
Thank you Dustin for your business and your great feedback!
Jun 22, 2021
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports!
They told me they would get me this car then told me two days before I was supposed to fly out that, "someone in Texas purchased this vehicle." How do you tell me for a week that the car is mine then sell it out from under me without any discussion with me about it, knowing I was flying out 2 days later. That was disappointing as I was really interested in that car and was told it was mine.
Jun 16, 2021
Response from current dealership:
Ben, first and foremost thank you for choosing Hanna Imports. We also appreciate your feedback. As a rapidly growing Dealership we strive to offer the best possible service to each, and every customer, but sometimes fall short in certain areas. It is customers like yourself that take the time to inform us of ways we can get better that will make all the difference moving forward.
Isaac Ward
Sales Manager
Isaac Ward
Sales Manager
Jun 8, 2021
Did not buy from this dealership but they communicated very well and were very diligent.
Jun 9, 2021
Response from current dealership:
Thank you for the kind words and the review.
Very customer service oriented. Annie did her follow-up with me on several occasions via texting and emailing. When I'm in the business for a car, I will definitely look her up
May 10, 2021
Response from current dealership:
Annie, is exactly as you described. She has a passion for assisting clients and is always a professional. Thank you for your business from your friends at Hanna Imports!
Apr 27, 2021
Poor. They scheduled a time for me to come in for a test drive, but once I was there for 20 mins I
was told the car was not inspected or detailed yet. Wasted my time.
Apr 28, 2021
Response from current dealership:
We apologize for your experience and appreciate your feedback. If there is anything I can do to assist you further, and possibly turn your negative experience into a positive one please don't hesitate to contact me.
Luke Norman
General Sales Manager
Hanna Imports
(919) 878-5855
Luke Norman
General Sales Manager
Hanna Imports
(919) 878-5855
The most annoying dealership I've encountered. 100 calls, and 45 emails later.... the ENTIRE reason I didn't do business with them.
Apr 13, 2021
Response from current dealership:
Justin, first and foremost thank you for thinking of us for your business. We also appreciate your feedback. As a rapidly growing Dealership we strive to offer the best possible service to each, and every customer, but sometimes fall short in certain areas. It is customers like yourself that take the time to inform us of ways we can get better that will make all the difference moving forward. We will be happy to close your case. You never provided us with a phone number, so we have NEVER called you. We did send 9 emails over the last 15 days. If you would like to continue to work with us pleas
More ...
Apr 7, 2021
Response from current dealership:
Thanks so much for the 5-star review!
We purchased the minivan in the picture and we couldnt be happier! Andrew at Hanna Imports was great and knowledgeable when it came to answering our questions. I would recommend trying this place out for your next purchase! They had the BEST price I had found for this car.
Mar 29, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We're glad to hear that you're enjoying the new vehicle and we hope to see you next time here at Hanna Imports!
My scheldule a little too busy to test drive car. Dealer was great getting back to me on many occasions.
Mar 24, 2021
Response from current dealership:
Thnaks for the kind words and the review!
Mar 24, 2021
Response from current dealership:
Your business and your great feedback about your experience are greatly appreciated!
Dealer provided good, timely information. Appeared to be a good price, but fun not purchase since they were too far for me to test.
Mar 24, 2021
Response from current dealership:
Thanks so much for the 5-star review!
Mar 14, 2021
Dealer responded very quickly and was attentive.
Mar 15, 2021
Thanks so much for the 5-star review!
Response from current dealership:
Thanks so much for the 5-star review!
Feb 24, 2021
I came here first out of several dealerships because they have the specific truck that I wanted and
because of the good reviews that Iâve read about them. I had great expectations coming in but, sad to
say, I am VERY DISAPPOINTED by the experience. I intended to trade-in my mini-SUV but they
recommended that I sell it outright because trading it in would make my car payments really high. They
even suggested that they would buy it within the KBB price range.
I bought the truck but when I came back to sell my mini-SUV, they were asking me to pay in full the
difference of what I owe the mini-SUV; something that they didnât inform be beforehand. Otherwise, I
would not have bought the truck. They didnât even call my insurance to add the vehicle in my policy. I
tried to communicate with the sales rep that I talked to but he never replied back. I would never buy
here again.
Mar 8, 2021
Response from current dealership:
We apologize for your experience and appreciate your feedback. If there is anything I can do to assist you further, and possibly turn your negative experience into a positive one please don't hesitate to contact me.
Luke Norman
General Sales Manager
Hanna Imports
(919) 878-5855
Luke Norman
General Sales Manager
Hanna Imports
(919) 878-5855
Feb 10, 2021
Helpful, prompt,and clear but number of
communications somewhat overwhelming
Feb 12, 2021
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback, Patrick!
Feb 1, 2021
Jake replied in a timely manner to my inquiry. He sought to find out information about what I wanted so he could better serve me.
Feb 1, 2021
Response from current dealership:
Thanks for sharing your experience, Dennis! We'll pass along your review to Jake; he'll be glad to hear your recommendation! Thanks again for choosing Hanna Imports; take care!
Feb 1, 2021
Response from current dealership:
We appreciate the recommendation of our team at Hanna Imports! It is always so great to hear that we are providing exceptional service, thanks for your positive feedback!
Jan 23, 2021
HORRIBLE! Ran my credit. Wasted my time to go down there, then I sat for 2 hours just for them tell me it was going to take more time. I had to leave and to thia day I haven't heard anything back from them. NOTHING! They don't even deserve the star I gave but the page will not let me save my comment until I put atleast a star!
Jan 23, 2021
Response from current dealership:
We're sorry to hear this, Tonya. We always try to be honest with our customers so we're sorry you feel differently. Please reach out if you change your mind and would like to discuss the issue further. 919-878-5855
They were great answered all my questions! I didn’t realize the car was AWD when I reached out
Jan 22, 2021
Response from current dealership:
Thank you for the kind words and the review of our staff! We appreciate your time.
Jan 18, 2021
We bought the vehicle and it’s nice!
Jan 19, 2021
Response from current dealership:
Thank you for the kind words and the review of our staff!
Jan 19, 2021
Response from current dealership:
Here to serve, thank you for the kind words!
Jan 11, 2021
Response from current dealership:
Thanks you for the great review, we look forward to working with you,.
Jan 7, 2021
A few sales people have called me but they havenât
provided the car fax report I requested or notified me
that the car I inquired about is ready for a test drive.
Dec 25, 2020
They reply promptly even though the car was sold
Dec 26, 2020
Response from current dealership:
Thank you for the review. We hope you are able to find another vehicle in our great inventory.
Great to work with quick to respond to all my questions. I highly recommend using this company.
Dec 23, 2020
Response from current dealership:
Thanks for the great review! We appreciate it.
Very nice, helpful and courteous. I didn’t buy the car but only because I found one I liked better at another place.
Dec 7, 2020
Response from current dealership:
Thank you for the kind words.
They were very active sent plenty of pics videos lots of emails they're on top of it very good service
Dec 3, 2020
Response from current dealership:
Thank you for your kind review! See you next time at Hanna Imports!
Hanna Imports was great to work with. They answered questions within a few minutes via email. When we were there in person, they were helpful and knowledgeable.
Dec 2, 2020
Response from current dealership:
Thanks for taking the time to review your recent experience with the Hanna Imports team! We appreciate your business and hope to work with you again in the future!
Nov 19, 2020
It was nice
Nov 19, 2020
Response from current dealership:
Thank you for the five-star review of Hanna Imports, Tonya! We hope to see you next time!
Nov 18, 2020
Response from current dealership:
Thank you for your business! - Hanna Imports
Out of all the dealerships I’ve encountered, this by far one of the worst customer service I’ve experienced. The salesman told me he didn’t like the car I was interested in also while me and my brother was looking acquiring more information about the vehicle he couldn’t provide any.
Nov 18, 2020
Response from current dealership:
Hi Monte, we’re sorry that you have had a negative experience. We’d like to talk with you further to find out more about what happened and see if anything can be solved or improved. Thanks, Chris Selfani - General Manager - (919) 878-5855
Nov 2, 2020
Response from current dealership:
Thank you for your honest feedback! We hope to have the opportunity to work with you next time! -Hanna Imports
Salesperson / finance department were knowledgeable, friendly and professional. Made car buying experience extremely easy and fast. Would highly recommend.
Oct 29, 2020
Response from current dealership:
We are grateful for your review. It means the world to us here at Hanna Imports! Enjoy your new car!
Good customer service,the terms were great,good atmosphere,came back next day sealed the deal
Oct 26, 2020
Response from current dealership:
Thanks for doing business with us! We're so happy our team helped finalize the deal! See you next time at Hanna Imports!
Replied to me in a timely manner.
Everyone I came in contact with was very polite.
David was very knowledgeable about the vehicle I was interested in.
I just want to thank Hanna Imports for great customer service
Oct 23, 2020
Response from current dealership:
We love hearing from our customers and thank you for choosing Hanna Imports for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.
I have not returned the contact from the dealership but I found their website very
informative and useful.
Oct 20, 2020
Response from current dealership:
Thank you for your feedback, Debra! Let us know if you have any further questions! -Hanna Imports
I enjoyed working with Iggy, the salesman that I worked with. I drove the car I was interested in buying twice, on a Friday and the following Monday. On Friday I got the carfax and everything looked good - “no accidents or damage reported” at the top. However, on Monday, I was presented with the carfax again except this time the phrase “structural damage announced” was handwritten in in pen at the top. They couldn’t give me any details on what had happened specifically or where the damage was, other than letting me know they’d fixed it. I checked out the car on a lift and couldn’t find any obvious damage, but it seemed like a bait and switch tactic and I was uncomfortable buying the car without details of what had happened. Ended up finding a different car elsewhere that I’m super happy with.
Nov 16, 2020
Response from current dealership:
Thank you for bringing this to our attention, Emily. We're sorry we missed the mark during your recent visit, and wish you the best with your new car. Thanks, Chris Selfani - General Manager - (919) 878-5855
Oct 12, 2020
Response from current dealership:
Thank you, Brent! -Hanna Imports
Oct 10, 2020
Contacted, but when asked questions never got an answer back. Not very good in responding
Nov 16, 2020
Response from current dealership:
Hi Sharon, sorry for the miscommunication. I'd like the opportunity to help, please call me at (919) 878-5855. I look forward to your call. Thanks, Chris Selfani - General Manager
Oct 5, 2020
Response from current dealership:
Thank you for your positive feedback! See you next time at Hanna Imports!
Sep 21, 2020
Response from current dealership:
Awesome, thank you for the review.
We test drove a 2017 Mercedes GLS 450. I found the
dealership to be very clean, well organized and
welcoming. Most importantly it was non-
intimidating. Emmett A. assisted us with the test
drive. As a car enthusiast myself I found Emmett to
be very knowledgeable about the vehicle, offering a
surprising amount of details about its features.
Understanding my experience so far was limited to
the test drive, I left with a very positive feeling about
the dealership.
Sep 21, 2020
Response from current dealership:
Thank you for the kind words about our facility and staff. Super excited you decided to share all your great feedback.
Sep 17, 2020
They responded with an email detailing the car and information about their services. Unfortunately I keep getting email because I didn't respond. I feel that two emails in a week are ok but they email me everyday.
Sep 21, 2020
Response from current dealership:
Thank you for your feedback, and review. It's important to follow up with a customer and verify we are able to get them the best info.
Sep 8, 2020
Excellent customer service
Sep 8, 2020
Response from current dealership:
Awesome, thank you for the review!
Sep 5, 2020
The dealer was great I never had days off from work to go and look at the car 5 stars
Sep 5, 2020
Response from current dealership:
Thank you Jessica!
Sep 2, 2020
Very good service
Sep 2, 2020
Response from current dealership:
Thank you, Sam, we appreciate it!
What an amazing car purchase experience! From the
âcheck inâ process to âdelivery â the people at Hanna
Imports of Raleigh made this so easy! Nour (my
salesman) was professional, knowledgeable and
extremely easy and comfortable to deal with! The
absolute best âtest driveâ experience. Nour told me to
âdrive it like I stole itâ! Ken (finance manager) was also
very professional and personable and made the
paperwork go quickly and smoothly. Nour delivered my
car to me halfway between Raleigh and Pinehurst on
his day off from work. Now thatâs customer service.
Highly recommend Hanna Imports, you wonât be sorry!
Aug 29, 2020
Response from current dealership:
Thank you for the great review .We are thrilled that Nour and Ken made your experience at the dealership one to remember.
Enjoy your new vehicle.
Enjoy your new vehicle.
Aug 20, 2020
Good
Aug 22, 2020
Response from current dealership:
Thank you!
Jul 30, 2020
The company reached out quickly but the truck sold just as quick, so I didn’t get a chance to get up there to see it. Still looking
Aug 22, 2020
Response from current dealership:
Thank you Christine!
Jul 26, 2020
Yes my experience was great. My sale person was very helpful. His name was Derek Lane.
Jul 27, 2020
Response from current dealership:
Thank you for the great feedback!
Jul 21, 2020
“ I was really interested in a 2019 Volvo XC60 T5 Momentum that HANNA IMPORTS had for sale for $31998....around 30,000 miles. I made my feelings known to both Desiree and David.
I had the most difficult time contacting anyone at HANNA IMPORTS than I've ever had in my life...and when I did contact someone I felt disrespected because it was many hours....even whole days...before I heard back. I have called Desiree's phone at least 6 times and nobody ever answers. I drove 90 miles...1.5 hrs...to see the car. I got there only to be told the A/C wasn't working. I couldn't even test drive it!
Hanna Imports lost a definite sale! I purchased a 2019 XC60 T5 Momentum elsewhere. I feel that if I'm having these problems now, why should I purchase from HANNA IMPORTS if I can't contact anyone and don't trust people there? I paid a little more but the vehicle had no dings/scratches, has only 6500 miles, and the A/C & EVERYTHING ELSE WORKS!
I see that they reduced price to $31,348. ”
Jul 26, 2020
Response from current dealership:
Vincent,
Our apologies for your negative experience. We definitely have a dedicated staff that works diligently to ensure that each one of our preowned vehicles are inspected, and ready for sale. It is unfortunate that we were not able to meet your needs, and you chose to go somewhere else. Congratulations on the purchase you were able to make elsewhere. We keep a rather large inventory here, and would love the opportunity in the future to earn your business if you would be willing to reach out to us again. Please contact one of our Managers if we can ever be of assistance in the
More ...
Our apologies for your negative experience. We definitely have a dedicated staff that works diligently to ensure that each one of our preowned vehicles are inspected, and ready for sale. It is unfortunate that we were not able to meet your needs, and you chose to go somewhere else. Congratulations on the purchase you were able to make elsewhere. We keep a rather large inventory here, and would love the opportunity in the future to earn your business if you would be willing to reach out to us again. Please contact one of our Managers if we can ever be of assistance in the
Internet Sales Agent was good. Care being sold has structural damage. If a customer did nit know this in advance, they would be spending a lot for a damaged car.
Jul 21, 2020
Response from current dealership:
Dear GuruZSLJB,
Certain vehicles do have a history of accidents and prior repairs done to them, the price reflects that and our team does give a copy of the carfax with a full disclosure pertaining any prior damages that we are aware of.
Thank you for the feedback.
Certain vehicles do have a history of accidents and prior repairs done to them, the price reflects that and our team does give a copy of the carfax with a full disclosure pertaining any prior damages that we are aware of.
Thank you for the feedback.
Jul 21, 2020
Response from current dealership:
Thanks for the review!
Excellent experience. Derek Lane is the best salesman I've ever encountered. He listened to
my needs, suggested different cars to try, extremely professional, very knowledgeable and
NOT pushy at all, not desperate for a sale but rather a confident and helpful person. Highly
recommended.
Jul 21, 2020
Response from current dealership:
Thanks for taking the time to write about your wonderful experience with Derek Lane at our dealership.
Please let us know if you ever need anything in the future.
Please let us know if you ever need anything in the future.
Jun 29, 2020
Response from current dealership:
Appreciate the feedback
Jun 24, 2020
Response from current dealership:
Thank you!
Jun 13, 2020
Response from current dealership:
Your feedback is appreciated!
Jun 13, 2020
Response from current dealership:
Thank you and congrats!
Jun 13, 2020
Awesome help and I believe to be honest opinion about why the deal I received was a great one and what type if coverage was or wasn't important. Emment was awesome.
Jun 13, 2020
Response from current dealership:
Thank you Tyrone for your great feedback!
Quick response and very helpful. They'll answered all of my questions very promptly. I live in KY and dealership is in NC... they do not take deposits to hold a car 24 hrs so I ended up buying the same car from Carvana.
Jun 11, 2020
Response from current dealership:
Thank you for taking the time to write about your online experience with us.
Jun 9, 2020
Response from current dealership:
We are glad to hear you had a great customer experience. Thank you for your feedback
Jun 8, 2020
Response from current dealership:
Thank you for the feedback
Jun 4, 2020
Thanks for a prompt response!
Jun 4, 2020
Response from current dealership:
Thank you Renata!
I was interested in test-driving a car on the lot. As it turned out, someone was taking it out for a spin when I called and ended up buying it immediately. They contacted me as soon as they knew. They were very professional and courteous. They have some of the best prices I have seen for the cars they have and I will definitely try them again if another Nissan Murano at an amazing price pops up on their website or Car Gurus
Jun 3, 2020
Response from current dealership:
We are glad to hear we were able to assist in a a fast and professional manner that you deserve.
Jun 1, 2020
Very helpful and quick with follow up
Jun 2, 2020
Response from current dealership:
Thank you
Jun 2, 2020
Response from current dealership:
Thanks
Pleasant experience at the dealership and on the Initial test drive. I was taking the vehicle home for an overnight test drive and the check engine light came on as soon as I left the dealership. Turned around to leave the vehicle at the dealership. Was told I would be notified of what the problem was once the mechanic checked the vehicle. They never called me. Guess they didn’t want the sale.
Jun 2, 2020
Response from current dealership:
Hello Becca,
We would love to earn your business and are trying to cross reference your name in our database so one of our team members can reach out to you.
Please give us a call at (919)878-5855 and ask to speak to one of our sales managers at your earliest convenience .
Thank you.
We would love to earn your business and are trying to cross reference your name in our database so one of our team members can reach out to you.
Please give us a call at (919)878-5855 and ask to speak to one of our sales managers at your earliest convenience .
Thank you.
May 28, 2020
Very responsive to questions
May 27, 2020
Very responsive.
May 30, 2020
Response from current dealership:
Thank you Michael!
Made appointment to look at car, drove 90 miles to look at it. Called while on the way to ask about condition of car, they said it was in great shape. I also read the description and addition description, it said nothing about damage. However when I get there I get some one to get the salesman I made appointment with, while waiting I see the car and it has damage on it from bumper to bumper every rim is curbed. It was so bad that one of the mechanics walked by while I was looking at it and laughed and said “someone did a good job on that one”. Another salesman comes up and I ask why they didn’t say anything about the car being tore up on the phone or website he said well the cars are priced accordingly(which it wasn’t a great deal). My salesman never came out the other guy didn’t care or try help with other car. It was a huge waste of time, Shop there if you’d like but maybe Call and ask for a sales manager to confirm condition of car, if you have to make a long drive to look at one.
May 26, 2020
Response from current dealership:
We apologize for any inconvenience you had to deal with visiting our dealership from some distance to find damage on the vehicle.
If you would like to discuss your visit further , one of our sales managers would be glad to hear from you at (919)878-5855.
Thank you
If you would like to discuss your visit further , one of our sales managers would be glad to hear from you at (919)878-5855.
Thank you
May 25, 2020
Response from current dealership:
We are glad our team assisted you in a prompt manner.
Thank you for your feedback.
Thank you for your feedback.
May 24, 2020
Response from current dealership:
We apologize if our team didn’t respond to you as quickly as they should have in order to answer any questions you may have to make a vehicle purchase. You can reach one of our representatives at
(919)878-5855. We would love the opportunity to turn your experience around.
Thank you.
(919)878-5855. We would love the opportunity to turn your experience around.
Thank you.
I was contacted pretty quick on the details I inquired about. All my expectations were meet.
May 23, 2020
Response from current dealership:
We are glad to hear your online experience was up to your satisfaction.
We look forward to serving you again in the future.
Thank you
We look forward to serving you again in the future.
Thank you
May 14, 2020
Quick redponse
May 22, 2020
Response from current dealership:
Thanks!
While they did answer my email, it was a computer generated response and didn't address any of my inquiries, so I just let it go. I like the personal touch and it just wasn't there
May 22, 2020
Response from current dealership:
We apologize if our team didn’t respond to you as quickly as they should have in order to answer any questions you may have to make a vehicle purchase.
You can reach one of our representatives at (919)878-5855, we would love the opportunity to turn your experience around.
Thank you.
You can reach one of our representatives at (919)878-5855, we would love the opportunity to turn your experience around.
Thank you.
May 11, 2020
My experience with Hanna was great. My sales person was very knowledgeable and could answer all of my questions. The best part was that it was not an all day process. I knew what I wanted and Hanna Imports was able to provide. I would definitely purchase another vehicle from Hanna Imports.
May 20, 2020
Response from current dealership:
Thank you Ingrid for your great feedback!
May 9, 2020
Dealer was very helpful in gathering all the information I was asking for about the car I was interested in
May 18, 2020
Response from current dealership:
Thank you Rodney.
May 7, 2020
Staff had no idea who I was nor the car I was there to test drive. Car not as described and reeked of cigarette smoke after I was assured it was a non-smoking vehicle.
May 16, 2020
Response from current dealership:
Sir, Hello, at this time we have no record of your visit. Please feel free to reach out to one of our Management Staff at 919.878.5855. Thanks
JB was very helpful. Car was cleaned and sanitized before we left the lot. Temporary registration was already in glove compartment for us. The tank was filled to 3/4. Would have liked for them to be a little quicker with the paperwork. Waited 45min after we agreed to buy the vehicle before we even started signing anything. Would've given 5 stars if this had not taken so long.
May 15, 2020
Response from current dealership:
Thank you for your feedback George.
Communication was confusing. The first person sent me an email and thanked me for being
interested and referred me to the second person. The second person referred me to a third
person. The third person told me I had to have a credit check. When I emailed why did I need a
credit check to drive the vehicle, no one replied. Finally, I reached back out and got someone to
help me. He did bring the car to my house for a test drive. He shared how busy they were and I
felt like I was a bother at the time he took to come to my home for the test drive. I was really
turned off by this. He also challenged me about my trade-in value for my car and was a little rude
about it saying my car was not worth what I stated. When I finally shared I come from a
background in cars and car salespeople, he told me I was not going to get that price. So I said
we were done and he drove off in a hurry. I felt like they did not want me to shop, but I just buy
and was annoyed with the process instead.
They have beautiful cars but very poor customer service. No smiles, thanks yous, no warmth felt. I would definitely never do business there again. I wasn't made to feel as if my business was even wanted. They need a course in customer service.
May 8, 2020
Response from current dealership:
Crystal,
Please contact me in regards to your visit.. It is our goal to provide each and every customer the best possible experience. If we failed you in that aspect, I would like to discuss how we could have better met your expectations, and use the information as a learning tool for our staff in the future. I have searched our customer base system for your contact information, and do not have any record of you being at our establishment. Therefore, I cannot reach out to you personally, and ask that you take a few minutes to contact me directly.
Respectfully,
Luke Norman
More ...
Please contact me in regards to your visit.. It is our goal to provide each and every customer the best possible experience. If we failed you in that aspect, I would like to discuss how we could have better met your expectations, and use the information as a learning tool for our staff in the future. I have searched our customer base system for your contact information, and do not have any record of you being at our establishment. Therefore, I cannot reach out to you personally, and ask that you take a few minutes to contact me directly.
Respectfully,
Luke Norman
May 1, 2020
Horrible! Drove an hour to get talked to like crap. Talked to the GM & he asked me to give him a chance to resolve next day & when I called I was directed to his voicemail which I left a detailed message as to who I was & how to reach me & he never did. Thanks Luke for nothing, moving on!
Well, when I got there. It took an 20mins before the rep told me I came for nothing because someone was buying my car as we spoke! I was furious of course. The rep explained that, even though one of the banks they have a contract with had already approved me, the dealership wants to run my credit through the dealership's finance to see if I could just use them instead of the bank I had already been approved through. What a scam! I felt humiliated. On top of selling the car I drove all the way to Raleigh to get financed, the rep then tried to, upsell a car that had way less updated features, it was older and cost more than what I was looking for. So again, how dare he. Then, i had an hour nap while the rep left me and my friends sitting at the desk, claimed he ran my credit check that whole time and I just didn't make the financial cut. I even showed the rep the email that one of their financial lenders sent me. I will not be going back there, unless things change.
May 6, 2020
Response from current dealership:
Joyce, this is Craig James, Internet Manager with Hanna Imports. Please give me a call at 919.878.5855. Thank you
My navigation chip was missing and my duplicate key was from a different brand car, overall they was very good and even tried lowering my interest rate, also Emmitt was excellent! I will refer people to them.
May 1, 2020
Response from current dealership:
Thank you for your business and your valuable feedback!
Apr 27, 2020
Great dealer to look for a car
Apr 30, 2020
Response from current dealership:
Thanks for the feedback
Apr 24, 2020
Salesman made a big deal in the beginning how
great their 12 month vehicle warranty was for
this vehicle. The vehicle had a 12 month
warranty piece of paper in the vehicle itself on
the dashboard. At the end of the transaction
during signing with the finance manager, the
finance manager told me this vehicle was "sold
as is" and no warranty. Dealership will lie to your
face up until signing. There was also blood in the
interior of the vehicle that the salesmen
promised to get cleaned which never happened.
Don't trust anything promised until it's on paper
and signed. Vehicle had damage on the rear
bumper that was not disclosed in the add. Staff
were not wearing face masks including the
finance manager I spoke with. Several of the
staff laughed at me because I was using a face
mask. I was using the face mask to protect
myself and the people around me due to Covid-
19.Not sure why safety was a sense of
amusement for them.I would not recommend
this dealership to my friends & family.
Apr 27, 2020
Response from current dealership:
Most our vehicles come with a 12 month or 12000 miles limited power train warranty but there is a list of exclusionary vehicles that do not.
We are not sure if you bought the vehicle from us or not since we don’t know who you are based on your name in the review “Anonymous”.But if you did the question is why did you buy it knowing it has damage and knowing it doesn’t come with a 12 month or 12000 mile warranty?
As pertaining to the Mask comment, we can assure you that our team members would never laugh at someone wearing a mask to protect others from getting sick, our
More ...
We are not sure if you bought the vehicle from us or not since we don’t know who you are based on your name in the review “Anonymous”.But if you did the question is why did you buy it knowing it has damage and knowing it doesn’t come with a 12 month or 12000 mile warranty?
As pertaining to the Mask comment, we can assure you that our team members would never laugh at someone wearing a mask to protect others from getting sick, our
Apr 27, 2020
Response from current dealership:
Thank you
Apr 10, 2020
Great digital sales rep..
Apr 14, 2020
Response from current dealership:
Thank you
Apr 5, 2020
Response from current dealership:
Appreciate your input Mark!
Apr 5, 2020
Response from current dealership:
Hope to earn your business soon Jeffoz!
Mar 31, 2020
Nice people to do business with
Apr 5, 2020
Response from current dealership:
Thank you Gary!
Mar 28, 2020
Quick response
Apr 5, 2020
Response from current dealership:
Thank you
Very friendly staff who kept me informed of the status of the vehicle I was interested in.
When I decided to go a different route, I wasn't harassed at all and was treated very
pleasantly. I would definitely consider looking here again.
Apr 5, 2020
Response from current dealership:
Thank You Jeremy!
Mar 16, 2020
They provided prompt response. Set up an appointment the same day. We did not purchase the car that we responded to. They worked hard to find a car that worked with our budget. We are very pleased with the experience and would use them in the future and recommend them to friends.
Apr 5, 2020
Response from current dealership:
Your feedback is greatly appreciated Cindy!
At first, they kept in contact. After I had some questions about the vehicle, I haven't heard back from them.
Apr 5, 2020
Response from current dealership:
We apologize if our team didn’t provide you the information needed.
Please contact us at 9198785855 and ask to speak to one of our product specialists for more assistance.
Please contact us at 9198785855 and ask to speak to one of our product specialists for more assistance.
This dealership is the only one who contacted me and said they would try there best to get me the vehicle I wanted just come in
Apr 5, 2020
Response from current dealership:
Thank you David!
Mar 11, 2020
Great help
Apr 5, 2020
Response from current dealership:
Thanks for the review!
Mar 11, 2020
Responded promptly. Purchased a car from their other dealership
Mar 15, 2020
Response from current dealership:
Thank you!
Mar 10, 2020
Efficient and helpful
Mar 15, 2020
Response from current dealership:
Thank you!
Mar 3, 2020
Very pleasant attitude. The test drive was informative and fun. He knew the car and answered questions. Made my decision easier.
Mar 9, 2020
Response from current dealership:
Thanks for the review!
Mar 1, 2020
Very helpful
Feb 27, 2020
Although I fight end up purchasing a vehicle me experience was excellent.
Mar 3, 2020
Response from current dealership:
We are glad you had a great experience and hope to see you again in the future!
Feb 26, 2020
Overall great experience even though the original vehicle I came to see wasn’t completely what I needed. However the salesman jumped right into action and found me the perfect vehicle.
Mar 3, 2020
Response from current dealership:
Thank you Minion!
Feb 26, 2020
Did follow up very good!
Mar 3, 2020
Response from current dealership:
Appreciate the feedback!
Feb 26, 2020
They were timely and on point with contacting.Definitely recommend them to others.
Mar 3, 2020
Response from current dealership:
Tim your feedback is appreciated!
Mar 3, 2020
Response from current dealership:
Thank you for the great review!
Feb 19, 2020
I left a general email inquiry about a vehicle I had see on line with Hanna Imports. I received a personal call within less than 30 minutes. I commend Hanna import’s sales staff for their responsiveness, courtesy and gracious manner during our discussions. I was never pressured and always felt valued as a customer. I would suggest anyone seeking to engage with top of the line professionals when seeking their next vehicle to include Hanna Imports of Raleigh first on their list.
Mar 3, 2020
Response from current dealership:
Thank you Alan for your review !
Feb 19, 2020
Super
Mar 3, 2020
Response from current dealership:
Thanks Gary!
Salesperson was not very knowledgeable about this automobile, although courteous. When buying a used car, I expect
the dealrer to have the car's history available, especially when involved in an accident, that describes the damage and the
repairs made.
Mar 3, 2020
Response from current dealership:
Robb your feedback is appreciated , it will help our team in getting better.
Feb 10, 2020
Very helpful and great customer service
Feb 12, 2020
Response from current dealership:
Thank you!
Feb 8, 2020
Response from current dealership:
Thank you!
Even though I didn't purchase a vehicle from this dealership, their customer service was wonderful and excellent response rate! Also their vehicle selection is great! Whoever reaches out to them will certainly be in good hands.
Jan 24, 2020
Response from current dealership:
Appreciate the awesome feedback!
Hope to earn your business in the near future.
Hope to earn your business in the near future.
Jan 18, 2020
One hand has no idea what the other hand is doing there
One person told me cars were sold, another called me two days later asking me why I never showed to look at the car.
Jan 24, 2020
Response from current dealership:
Sorry your phone experience with us was not to your satisfaction.
If you would like to discuss your experience further please don’t hesitate to give us a call.
Thank you !
If you would like to discuss your experience further please don’t hesitate to give us a call.
Thank you !
Jan 18, 2020
Response from current dealership:
Thanks for the review and feedback!
Jan 12, 2020
Response from current dealership:
We are sorry to hear that your experience wasn’t to your satisfaction and would like to speak with you more about it.
Please give us a call at 9198785855 and ask to speak to one of our management team members.
Thank you.
Please give us a call at 9198785855 and ask to speak to one of our management team members.
Thank you.
Jan 9, 2020
good
Jan 11, 2020
Response from current dealership:
Thank you !
Really enjoyed my experience with this dealership. Everyone there was kind and courteous and treated me as if they really appreciated my business. Steve was very professional, yet personable. He answered all my questions and more. Highly recommend this team to anyone looking for a car.
Jan 11, 2020
Response from current dealership:
Thank you for this awesome review!
Jan 8, 2020
Great service replied right away. Was very helpful will do business with them again
Jan 10, 2020
Response from current dealership:
Thank you!
As a first time car buyer, I was told not to mention a lot of things, and of course you want someone to help you along the way. I have to say Hanna was very helpful from start to finish and when it’s time to buy another car, i’m coming back to here...
Jan 10, 2020
Response from current dealership:
We are glad our team helped you get in a new vehicle and made your experience memorable.Enjoy you new vehicle and hope to see you again soon.
Jan 10, 2020
Response from current dealership:
Thanks for the review!
Jan 10, 2020
Response from current dealership:
Thanks and hope we can earn your business soon!
Dec 19, 2019
Everyone was very professional, I hope to be able to purchase this car soon
Dec 21, 2019
Response from current dealership:
Thank you Jane,
We will do our absolute best to get you in the vehicle of your dream as soon as possible!
We will do our absolute best to get you in the vehicle of your dream as soon as possible!
Sales people were pretty rude. Insist that they do not negotiate prices (but not kindly, in a less than
pleasant way) but then reach out when they are about to drop their pricing. The whole "we don't
negotiate" tells me "we don't want to sell cars". More power to you if that is working for you, but i did
purchase a car and not thru you. Not negotiating cost you a sale.... Maybe negotiating would have sold
you a vehicle instead of you sitting on your inventory long enough that you have to drop pricing when you
are clearly over priced to start with?
Dec 21, 2019
Response from current dealership:
Bryan,
Appreciate your input on our business model.
We are a no haggle one price store similar to many top rated dealers like that in the industry.
Our prices are some of the best in the market place and it is rare we lose a deal due to price.
We are amongst the top 5 volume Preowned car dealerships in the state of North Carolina and thrive for excellence in customer service as well.
We apologize that we couldn’t get to term in earning your business and wish you good luck.
Appreciate your input on our business model.
We are a no haggle one price store similar to many top rated dealers like that in the industry.
Our prices are some of the best in the market place and it is rare we lose a deal due to price.
We are amongst the top 5 volume Preowned car dealerships in the state of North Carolina and thrive for excellence in customer service as well.
We apologize that we couldn’t get to term in earning your business and wish you good luck.
Dec 10, 2019
Living so far away I didn’t actually visit their dealership but they were quick in responding to my request for information on the car.
Dec 11, 2019
Response from current dealership:
Thank you Rae!
Dec 2, 2019
Very responsive and helpful. Sent the right information when needed.
They were quick to respond to my inquiry. I ended up making a purchase elsewhere on a vehicle that better aligned with my needs.
Dec 2, 2019
Response from current dealership:
Thank you!
Nov 30, 2019
Absolutely awful experience. Our salesman had little to no idea what he was talking about. Most of their cars have a bad carfax report. They offered us a 8% apr and my wife and I have perfect credit scores. It seems their entire sales approach is based off of their clients not doing their research so they can sell cars for far more than their worth. I would strongly suggest looking elsewhere.
Nov 30, 2019
Response from current dealership:
Nick,
We apologize if your experience didn’t go quite well at our dealership and would like to speak to you more about your visit.
If you would like to talk to us more , please give us a call at (919)878-5855 and ask to speak with one of our sales managers.
Thank you.
We apologize if your experience didn’t go quite well at our dealership and would like to speak to you more about your visit.
If you would like to talk to us more , please give us a call at (919)878-5855 and ask to speak with one of our sales managers.
Thank you.
Nov 25, 2019
Phenomenal from start to finish. Will be back again for future purchases.
The woman I spoke with was so helpful and not pushy at all. She really made me feel like she was helping me solve a problem and find the right car for me. She followed up with an email outlining my options. What a great, quality customer service experience.
Nov 24, 2019
Response from current dealership:
Dear Marya,
We are glad your phone experience with us was of excellent quality.
We appreciate you sharing your input and hope to see you soon at our dealership.
Thanks again!
We are glad your phone experience with us was of excellent quality.
We appreciate you sharing your input and hope to see you soon at our dealership.
Thanks again!
Excellent follow up from Alyssa. We remain in touch as I continue searching for the right car.
Nov 16, 2019
Response from current dealership:
Thank you for your review!
Nov 15, 2019
Great customer service!!!!
Nov 15, 2019
Response from current dealership:
Thank you!
Nov 14, 2019
Salesman was fine answered all our questions. The only concern was on the listing it said no accidents listed we drove 1 1/2 hrs to look at the vehicle and found out it had been in two accidents one with structural damage. Don’t think I will be doing business with Hanna Imports.
Nov 15, 2019
Response from current dealership:
Dear Pam,
We apologize if there was a discrepancy pertaining the listing on the vehicle you came in to look at.
Please give us a call at (919)878-5855 if you would like to discuss your experience further.
Thank you.
We apologize if there was a discrepancy pertaining the listing on the vehicle you came in to look at.
Please give us a call at (919)878-5855 if you would like to discuss your experience further.
Thank you.
Nov 7, 2019
They were attentive to my needs and helpful.
Nov 7, 2019
Great service! T was great at getting the things we needed, and helped us with what we wanted - a nice car.
Nov 7, 2019
Response from current dealership:
Thank you Dewey for your business and your awesome review!
Enjoy your new vehicle!
Enjoy your new vehicle!
Nov 4, 2019
Mr. Craig James was extremely helpful with good advice from the beginning. Returned my calls and answered all my concerns promptly. The salesman working directly with me while executing the transaction was very friendly and knowledgeable. I felt very comfortable with the dealership and my son was very happy with his new car. I will recommend to my friends to go here first when looking for a auto.
Nov 4, 2019
Response from current dealership:
Thank you Gregory for your review and for
your business.
your business.
Nov 4, 2019
Contacted dealer about this vehicle. Spoke to the internet sales manager who stated he would have somebody contact me. They never did contact me. Very disappointed in their customer service.
Nov 4, 2019
Response from current dealership:
Dear Jon,
We sincerely apologize if one of our team members didn’t reach out to you.
Please give us a call at(919)878-5855 and ask to speak to one of our team members .
Looking forward to hearing from you.
We sincerely apologize if one of our team members didn’t reach out to you.
Please give us a call at(919)878-5855 and ask to speak to one of our team members .
Looking forward to hearing from you.
Oct 20, 2019
Response from current dealership:
Thank you Connel!
Oct 11, 2019
The person was very helpful. Thanks to all.
Oct 11, 2019
Response from current dealership:
Thank you Bob !
Oct 9, 2019
Response from current dealership:
Thank you Scott!
Oct 1, 2019
Response from current dealership:
Thank you for your review!
Sep 25, 2019
I bought this car for my wife on the 3rd of sept. We love the car. We
got home and found a molding on the driver side seat belt missing.
Called and talked to Alex first, and he was helping, but I was unable
to get up with him again. I called back and talked with Craig James
and he has been wonderful. He said that he would take care of it and
keep me informed. Got a call back from him and said he was
ordering it and will send me a tracking number for the part. We also
asked to get spare key( the car had only one key) when we bought
the car and salesman said that he would get in touch with us in a few
day, still have not heard anything yet. We are also waiting for our
warranty paperwork and have not received the financial paperwork
so I can start making payments.
Sep 26, 2019
Response from current dealership:
Dear William,
We appreciate the business and apologize for not following up promptly and in a timely fashion on the items you were promised and are awaiting.
We will be reaching out to you within 24 hours to get your concerns taken care of.
Thank you.
We appreciate the business and apologize for not following up promptly and in a timely fashion on the items you were promised and are awaiting.
We will be reaching out to you within 24 hours to get your concerns taken care of.
Thank you.
Sep 20, 2019
Very responsive
Sep 20, 2019
Response from current dealership:
Thank you!
Evan was helpful, but should keep in mind that if you make a promise to a customer, you should keep it. Overall, we are happy with the experience. Purchased the vehicle and we are enjoying it fully!
Sep 6, 2019
Response from current dealership:
Thank you For your business and for your review!
Enjoy your new vehicle.
Enjoy your new vehicle.
Sep 2, 2019
Responded within 1 minute of clicking on the contact
me button. The problem is the ad said no accidents
but the sales person said it has been rear ended but
minor, the ad said it included a tow package but the
report he sent me does not list a tow package. Kind of
wonder what else is not as the advertised features, I
will not be driving 2 or more hours for a disappointing
experience. WARNING read the reviews.
Sep 2, 2019
Response from current dealership:
Dear Richard,
As one of the top volume independent pre owned dealerships in North Carolina, online listings unfortunately don’t always go without errors.
That’s why we have a team of representatives available at all times to answer questions and verify proper equipment and announcements prior to customers such as yourself travel some time to find out they did for the wrong vehicle.
We apologize for any inconvenience this may have caused you .
If there is anything our team can do to turn your online shopping experience around please do not hesitate to reach back out to us.
Th
More ...
As one of the top volume independent pre owned dealerships in North Carolina, online listings unfortunately don’t always go without errors.
That’s why we have a team of representatives available at all times to answer questions and verify proper equipment and announcements prior to customers such as yourself travel some time to find out they did for the wrong vehicle.
We apologize for any inconvenience this may have caused you .
If there is anything our team can do to turn your online shopping experience around please do not hesitate to reach back out to us.
Th
Sep 2, 2019
Real bad didn’t even detail the car to show it trash everywhere no floor mats we didn’t even went for a test drive
Sep 2, 2019
Response from current dealership:
Dear Miguel,
We would like to hear more about your visit, if you can please contact us at (919)878-5855 to discuss with one of our sales managers.
Thank You.
We would like to hear more about your visit, if you can please contact us at (919)878-5855 to discuss with one of our sales managers.
Thank You.
Aug 26, 2019
Contacted Hanna imports via email. They did indeed contact me very quickly and multiple times. I requested information about the vehicle ie:keys, and also inquired about cost associated. They continued to ask for my phone number or for me to call. They also asked me if I had questions. Which I continued to respond to their emails with my questions. I talk on the phone all day, so I prefer email for personal matters. Long story short, they never answered my questions. And I made a deal with a different dealership all through email. They may be a good dealer. But from my experience, they didn't take me seriously, and they didn't want to simply answer my questions over email. But hey, I just spent over $40k with another dealer. So I guess it's their loss.
Aug 26, 2019
Response from current dealership:
Dear John,
We apologize for not getting back with you in regards to your questions.
If you would like to discuss your experience further please do not hesitate to contact us at (919)878-5855.
We apologize for not getting back with you in regards to your questions.
If you would like to discuss your experience further please do not hesitate to contact us at (919)878-5855.
Aug 21, 2019
Response from current dealership:
Thank you for the review!
Aug 20, 2019
They took time to discuss options and kept in touch
Aug 20, 2019
Response from current dealership:
Thank you Shawn for taking the time to review us!
The car they represented was not the same as the car I saw when I drove 1 1/2 hours to
purchase it. The interior was not the right color and the features that were listed were not
on the car. When I asked why the salesman told me they have no control over what is
written on CarGurus. It was not a good experience.
Aug 9, 2019
Response from current dealership:
Dear Mauldinhill,
We apologize for the misunderstanding pertaining the options of the vehicle you came in to see.
Please don’t hesitate to contact one of our sales managers if you would like to discuss your visit further.
We apologize for the misunderstanding pertaining the options of the vehicle you came in to see.
Please don’t hesitate to contact one of our sales managers if you would like to discuss your visit further.
Our sales guy Nour was super nice and made the deal easy. He took the time to show our 17 year old daughter all the capabilities and features of the Kia Soul she wanted. He also replaced a broken gear shift knob with no argument. I would buy from them again.
Aug 7, 2019
Response from current dealership:
Dear Jen,
We appreciate your business and we thank you for your kind words.
Enjoy your new vehicle and please don’t hesitate to contact us if you ever need anything.
We appreciate your business and we thank you for your kind words.
Enjoy your new vehicle and please don’t hesitate to contact us if you ever need anything.
Aug 5, 2019
Great car great price
Aug 6, 2019
Response from current dealership:
Appreciate the business and the review!
Freddie at Hanna has been a great help and returned all correspondence in a timely manner.
Jul 24, 2019
Response from current dealership:
Dear Averydunn,
We are glad to hear Freddie was great help to you and we appreciate your review!
We are glad to hear Freddie was great help to you and we appreciate your review!
Jul 17, 2019
Response from current dealership:
Thank you for the kind review!
Jul 15, 2019
Great price, knowledgeable and friendly.
Jul 15, 2019
Response from current dealership:
Thank you Jennifer for your kind review!
Jul 13, 2019
Outstanding
Jul 13, 2019
Response from current dealership:
Thank you Henry for your review !
Jul 13, 2019
The salesman is very knowledgeable and extremely helpful.
Jul 13, 2019
Response from current dealership:
Thank you Terrence for your review!
This place gets four stars because of the fair prices, quick response and accurate listing. They lose a star because of the unethical slide in prices for their low jack, dealer fees and warranty. Had they been upfront, I would have purchased the warranty. I made the purchase this week so I'm not able to comment on the durability of the car, or the follow up and follow through of the dealership yet.
While friendly, I left my car with them to be appraised while I took the car I
was interested out for a test drive.
When I called back a few days later to ask what the appraisal was, they
said they hadn't really looked at it. ?!?
That's one of the reasons I drove down there.
Other than that, the were very generous letting me test drive for as long as
I needed.
Jul 7, 2019
My experience at Hanna import was fun. I did not feel pressured had all around great experience. Thank you Hanna Imports.
Jul 9, 2019
Response from current dealership:
Thank you Antonio for the review.
We ended up not going with a Buick Enclave, but Rob at this dealerships was super helpful.
Jun 27, 2019
Response from current dealership:
Thank you for the business and the kind review .
They were really helpful, preston was our salesman and he was wonderful and yes we
bought the escalde esv. Alex the sales manager was very nice as well, great experience.
Jun 24, 2019
Response from current dealership:
Theresa we are glad you had a great experience with us.
Enjoy you new vehicle and thank you for the review as well
as your business.
Enjoy you new vehicle and thank you for the review as well
as your business.
Jun 24, 2019
Response from current dealership:
Appreciate your review Raperd.
I contacted Hanna Imports a while back to help my mom search for a new car for the family. The
employees over at Hanna's were very helpful, respectful, and also very funny. They made the
process of contacting the dealer and the testing process very relaxed and easy. My overall
experience at Hanna was very nice and I had no issues what so ever with anything at and in
Hanna Imports.
Jun 18, 2019
Response from current dealership:
Thank you Jack for your review and for the business.
We hope to see you again here at Hanna Imports.
We hope to see you again here at Hanna Imports.
Jun 16, 2019
Very nice and answered all of my questions
Jun 16, 2019
Response from current dealership:
Thank you Dyrel hope to see you here at Hanna Imports in the near future.
Jun 12, 2019
Response from current dealership:
Thank you Jamesha for leaving us a review and for
the opportunity to earn your business.
the opportunity to earn your business.
Jun 7, 2019
Response from current dealership:
Thank You NcDreday for the review!
Wound up buying another Jeep from another dealer. Did not get past setting up a test drive. Otherwise, the response was fast and professional.
Jun 2, 2019
Response from current dealership:
Thank you for the opportunity.
Hope to earn your business in the future.
Hope to earn your business in the future.
I was very impressed that someone from Hanna Imports contacted me and in a very timely manner. Truthfully I did not expect a response especially one so quickly.
Jun 1, 2019
Response from current dealership:
Appreciate the feedback !
When I arrived at the dealership I had made an appointment and they didn’t even have it on record and they seemed very disorganized. They had to look up the vehicle in their inventory and weren’t even sure they had the vehicle in stock. When they finally pulled the car around the sales rep literally asked, “what does BlueTEC mean. I’ve never heard of it”. As someone who does this for a living I found that a bit surprising. The vehicle was also pretty dirty (inside and out). He had me fill out a form 3-4 different times until the system finally took it. Long story short, I was very dissatisfied and did not end up purchasing this vehicle from this dealership.
May 27, 2019
Response from current dealership:
Evan,
We apologize if your visit was not satisfactory.
If you would like to discuss your visit further please contact us at (919)878-5855.
Thank you.
We apologize if your visit was not satisfactory.
If you would like to discuss your visit further please contact us at (919)878-5855.
Thank you.
May 26, 2019
Very helpful, good communication, persistent but not annoying.
May 27, 2019
Response from current dealership:
Glad to hear you were satisfied in your dealings with us.
Thank you for the review!
Thank you for the review!
May 27, 2019
Response from current dealership:
Appreciate you giving us a chance to earn your business as well as your review!
May 15, 2019
We were quite thorough shopping for a family car. We visited 8 different dealerships and seen a lot of cars. We were particular in what we wanted. After shopping around we returned to Hanna Imports because they had the best deal that fit what our family was looking for. Having visited twice we had the opportunity to deal with more than one sales person. We found both to be very patient, extremely knowledgeable, and pleasantly friendly. We would recommend this dealership to others. If you go; ask for Jordan Daniels, or Ryan Collins both were highly professional. They seemed to genuinely care about our family needs. Did not come off as pushy salesmen like some of the dealerships we visited. If I had to one improvement it would be the lobby music was a bit loud. other than that it was a great experience.
May 18, 2019
Response from current dealership:
Dear Mike,
Thank you for choosing Hanna Imports out of 8 other dealerships that you have visited.
Both Jordan and Ryan will be thrilled to know that you highly recommend them to others!
We hope you and your family enjoy your new vehicle and please do not hesitate to call us or stop by
If you ever need anything.
Thank you for choosing Hanna Imports out of 8 other dealerships that you have visited.
Both Jordan and Ryan will be thrilled to know that you highly recommend them to others!
We hope you and your family enjoy your new vehicle and please do not hesitate to call us or stop by
If you ever need anything.
May 11, 2019
Very informative and pleasant representatives.
May 14, 2019
Response from current dealership:
Dear Fidelia,
Thank you for your kind words and awesome review!
Thank you for your kind words and awesome review!
May 2, 2019
Hanna Imports is a great place to shop for a car!
May 7, 2019
Response from current dealership:
Dear Azaria,
Your honest feedback is greatly appreciated .
Your honest feedback is greatly appreciated .
Apr 22, 2019
Very Friendly staff
Apr 26, 2019
Response from current dealership:
Thank you
I ended up not buying from them but they where very responsive and kept checking to see if I needed anything.
Apr 26, 2019
Response from current dealership:
Dear James,
Thank you for your review and we hope to earn your business in the future.
Thank you for your review and we hope to earn your business in the future.
Sales manager told me he would put together a few vehicle they had similar to the vehicle I inquired about and send them to me. Needless to say, it never happened.
Apr 20, 2019
Response from current dealership:
Dear sir/madam,
Our apologies if you did not receive the information you requested.
Please give us a call so we can get that to you right away.
Thank you.
Our apologies if you did not receive the information you requested.
Please give us a call so we can get that to you right away.
Thank you.
Apr 12, 2019
Excellent! Very helpful
Apr 16, 2019
Response from current dealership:
Thank you Nicole for the great review!
I just had a talk with someone there. It was horrible. He hung up in the middle of talk. I think they are too busy to talk small customer like me and asking to verify the warranty on Cargurus AA. That is the important to point that i want to say. See the picture of the Rav4, they add 12month and 12,000 warranty label but the someone there said that Rav4 is not qualified. There is no warranty for the Rav4. It is not good.
Apr 9, 2019
Response from current dealership:
Dear Nam,
Certain vehicles are ineligible for the 12 month or 12000 mile warranty due to the age or mileage of the vehicle .
We apologize for any inconvenience this may have caused you.
Please visit our website for a great selection of vehicles that qualify.
Thank you .
Certain vehicles are ineligible for the 12 month or 12000 mile warranty due to the age or mileage of the vehicle .
We apologize for any inconvenience this may have caused you.
Please visit our website for a great selection of vehicles that qualify.
Thank you .
Apr 5, 2019
Response from current dealership:
Thank you Leah for your business.
We hope to see you again in the near future.
We hope to see you again in the near future.
Mar 30, 2019
Sales rep responded on a Sunday.
Apr 2, 2019
Response from current dealership:
Thank you Mitch!
I didn't have a chance to do business with Hanna , the time I spent on phone was great wish I haven't found a better deal
Apr 2, 2019
Response from current dealership:
Your review is greatly appreciated !
Mar 21, 2019
Prompt return call
Mar 24, 2019
Response from current dealership:
Your feedback is appreciated.
When I called to get information on the car they told me the only information they would share was listed on carfax. I would highly NOT recommend them if you want any detailed questions answered. They are the only dealer I talked to that was so unhelpful.
Mar 20, 2019
Response from current dealership:
Apologies if you weren’t given the information you asked for.
Our dealership has a state of the art Business Development Center that is dedicated to answering questions so we would certainly like to hear back from you to see why you weren’t given the additional info you required.
You can contact us at (919)878-5855 and ask to speak with one of our managers on duty if you would like to discuss any further questions you may have.
Thank you.
Our dealership has a state of the art Business Development Center that is dedicated to answering questions so we would certainly like to hear back from you to see why you weren’t given the additional info you required.
You can contact us at (919)878-5855 and ask to speak with one of our managers on duty if you would like to discuss any further questions you may have.
Thank you.
Mar 17, 2019
Helpful
Mar 20, 2019
Response from current dealership:
Thank you Craig!
Mar 6, 2019
Good customer service
Mar 7, 2019
Response from current dealership:
Thank You for the nice review!
Mar 3, 2019
They were very helpful in my search for a Mini.
Mar 4, 2019
Response from current dealership:
Kenneth we thank you for giving us the opportunity to serve you.
Mar 2, 2019
Response from current dealership:
Appreciate your kind words. Looking forward to serve you again in the near future.
Feb 21, 2019
Response from current dealership:
Thank you and how to serve you again in the future !
Feb 20, 2019
Response from current dealership:
Much appreciated. We hope we were able to earn your business.
Feb 15, 2019
Response from current dealership:
Thank you for giving us the opportunity to earn your business.
Feb 7, 2019
Response from current dealership:
Thank you for your feedback.We are glad we were able to assist you and hopefully we get to earn your business.
Feb 5, 2019
Response from current dealership:
Thank you. Hope we can earn your business in the future.
Jan 30, 2019
very responsive.
Feb 5, 2019
Response from current dealership:
Dear Niecy
Thank you and hopefully we get a chance at earning your business if we haven’t yet.
Thank you and hopefully we get a chance at earning your business if we haven’t yet.
Jan 15, 2019
Great place to buy a car. I bought .the car
Feb 5, 2019
Response from current dealership:
Dear Rodney
On behalf of the Hanna Imports team we would like to congratulate you on your purchase and thank you for your kind words.
Please don’t hesitate to contact us for all your automotive needs.
On behalf of the Hanna Imports team we would like to congratulate you on your purchase and thank you for your kind words.
Please don’t hesitate to contact us for all your automotive needs.
Feb 5, 2019
Response from current dealership:
Dear Justin
We appreciate your kind words and we hope to see you again in the near future.
We appreciate your kind words and we hope to see you again in the near future.
Jan 12, 2019
Professional friendly staff was quick to address all of my concerns. I'd buy from them again.
Feb 5, 2019
Response from current dealership:
Dear Michael,
We are glad that your concerns were addressed in a timely manner and we appreciate your business.
Please let us know if we could be of service to you in the future.
We are glad that your concerns were addressed in a timely manner and we appreciate your business.
Please let us know if we could be of service to you in the future.
Someone contacted me right away
She was friendly and knowledgeable
Kept in contact with me thur friendly Emails
Vehicle was at a good price
Pictures where very helpful
Feb 5, 2019
Response from current dealership:
We are glad your were satisfied with our quick response and our great prices.
Please keep us in mind in the future for all your automotive needs.
Please keep us in mind in the future for all your automotive needs.
I didn't qualify for the truck that i was trying to get, but the sales rep Joe Dilorenzo was excellent to work with!
Feb 5, 2019
Response from current dealership:
We apologize you did not qualify for the truck but we do want to thank you for your visit to our dealership and your kind words about Joe.
Please let us know if you need anything in the future.
Please let us know if you need anything in the future.
Dec 31, 2018
Very responsive
Feb 5, 2019
Response from current dealership:
Thank you!
Great communication and feedback from this dealer. Available features on the vehicle was the only thing that kept me from making a purchase. Will definitely keep Hanna Imports on my short list.
Feb 5, 2019
Response from current dealership:
Appreciate your feedback and hope to earn your business in the near future.
Dec 13, 2018
They are professional and kind people with their clients.
Feb 5, 2019
Response from current dealership:
Thank you Marcos for your kind words.
Feb 5, 2019
Response from current dealership:
Congratulations on your truck and appreciate your business and your valuable feedback!
Dislike their lack of professional ethics. I had prior approval from my bank, yet they attempted to acquire financing elsewhere without MY approval .
Nov 30, 2018
Response from current dealership:
Dear Tine,
We appologize if you were not satisfied with your visit to our dealership.
If you would like to discuss your visit further please give us a call at (919)878-5855.
We appologize if you were not satisfied with your visit to our dealership.
If you would like to discuss your visit further please give us a call at (919)878-5855.
Feb 5, 2019
Response from current dealership:
Thank You for the positive feedback
Nov 27, 2018
The dealership was quick to respond and set up
an appointment for me to come in and test drive
the car. The car was great, in immaculate
condition and was an overall awesome for an
older vehicle. However, I had a very bad
experience with the salesmen and all I'll say is to
read every line before you sign. They added a
$399 protection fee. I had it removed. Then I was
charged for sales tax and highway use tax. They
removed the sales tax but it could've been lower
than the highway use tax. They tried to get me to
finance through them. I was told that my bank-
State Employees Credit Union is for people with
bad credit until I guess my face made an
expression and then the salesman said or new
credit. I was also told that if I financed with them
that I could get a warranty. The salesman said
that it might have problems in 3 years so the
warranty would cover it. Now I'm thinking that
not only are they trying to take my money but the
car is no good. The car is still there because I
left...
Nov 28, 2018
Response from current dealership:
Hello Wendy,
We appologize if your visit was not to your complete satisfaction.If you would like to discuss your visit further,please contact one of our management team members at (919)878-5855.
Thank you
We appologize if your visit was not to your complete satisfaction.If you would like to discuss your visit further,please contact one of our management team members at (919)878-5855.
Thank you
Rian was the person I was in contact with. This
is what he said to me when i asked about a
rough appraisal on my vehicle without me driving
there: "thank you so much for getting back with
me and your transparency. Let me consult with
my manager and get right back with you. Also,
how much do you owe on your current vehicle
and what make/model/mileage is it? If we can
do a sight-unseen estimate, we will need interior
and exterior photos as well as a picture of the
current odometer reading" So i sent all the info
on my car and sent pics. They sold the car but
asked if i had other options. Then a wendy, wrote
me this: You would have to come into the
dealership and speak with our sales managers
about the numbers once you come in for a test
drive. When would you like to come by for a test
drive?" I let her know i was told diff. Rian replies:
per upper Management, we can not
discuss that information via or or phone, due to
privacy laws. Thats crazy bc every other one
does!
Nov 26, 2018
Response from current dealership:
Dear sir,
We apologize for the inconvenience this has brought you and would like to discuss your concerns. If you could please reach out to one of our management team members at (919)878-5855.
Thank you
We apologize for the inconvenience this has brought you and would like to discuss your concerns. If you could please reach out to one of our management team members at (919)878-5855.
Thank you
Nov 25, 2018
I unfortunately didn’t end up buying the car from them, but they were helpful, attentive and forthcoming
Feb 5, 2019
Response from current dealership:
Appreciate the feedback from your visit.
Nov 24, 2018
Very responsive!
Feb 5, 2019
Response from current dealership:
Thank you!
Nov 13, 2018
Everyone at this dealership made my car buying experience a very pleasant one. They did not pressure me. The salesman was very informative and knowledgeable about the vehicle I was interested in. This dealer had a large inventory of very nice vehicles that appeared to have been carefully selected. Within 10 minutes of my arrival, Not only did I meet the General Manager, but also the owner of the dealer. I had not even decided to purchase a vehicle yet.
Without my request, The vehicle was cleaned and gas tank filled upon delivery.
From a rating of 1 to 5 stars, I would give this dealer a 6!
Feb 5, 2019
Response from current dealership:
Dear Edward,
We sincerely appreciate your business and your positive feedback towards us.
Thank you and hope to see you again in the near future.
We sincerely appreciate your business and your positive feedback towards us.
Thank you and hope to see you again in the near future.
Feb 5, 2019
Response from current dealership:
Sorry the vehicle you came in to purchase was sold.
Appreciate the feedback.
Appreciate the feedback.
Oct 28, 2018
The dealer rep responded to my email right away. Thank you!
Feb 5, 2019
Response from current dealership:
Thank you Stephanie for your positive feedback.
Oct 19, 2018
Excellent communication and easy process. Picking up vehicle in a couple of days. So far all is great...
Oct 4, 2018
I got a great deal on the car, wife loves it. They have a lot to choose from. To anyone debating on where to buy a vehicle if you find yourself at Hanna imports I would definitely recommend you ask to do business with Josh Thomas. He was great, extremely helpful, very friendly, informative and not pushy like many salesman that I’ve dealt with. I’ll definitely check with him on any purchase in the future.
Oct 4, 2018
Not the right car. Human side was very good.
Underhanded business experience! Found car online, should have been a
simple purchase. I spoke with a sales person stating I would fly in in 2 days
to pay cash. Calls & texts went back & forth. Ending with them stating I will
call you back in 2 minutes. They knew I was waiting for the call to
purchase my plane ticket. I did not hear anything for 19 hours! And then
I'm told someone else is interested in the car so I better hurry up. How
rude! I decided not to deal with such ignorance. THEN!!! While doing my
weekly search I see the car is still for sale AND has been marked up for
$1700.00 more. What a shady business.
Sep 1, 2018
Response from current dealership:
Sorry we could not earn your business please feel free to contact any of the management staff at 919.878.5855.
Aug 20, 2018
Car was shown dirty.
Warranty sticker on car said with warrenty 0% for 0 miles.
Sketchy dealer
Aug 22, 2018
Response from current dealership:
Tim , we applologize if the car was not as clean as it was supposed to be when you came in to look at it.
In reference to the window sticker showing 0% form dealer , that’s just because the warranty company covers the vehicle 100% and the dealership is at 0% since it’s a warranty purchased by the dealer to cover the consumer when they purchase the vehicle.
We can guarantee you that we are not sketchy and would love to have a chance at earning your business.If you would like to schedule another appointment please contact us at (919)878-5855 and ask for our internet manager he will
More ...
In reference to the window sticker showing 0% form dealer , that’s just because the warranty company covers the vehicle 100% and the dealership is at 0% since it’s a warranty purchased by the dealer to cover the consumer when they purchase the vehicle.
We can guarantee you that we are not sketchy and would love to have a chance at earning your business.If you would like to schedule another appointment please contact us at (919)878-5855 and ask for our internet manager he will
Aug 20, 2018
Very quick response to my inquiry
Aug 14, 2018
The vehicle sold before my appointment, however I was never contacted by the dealer to inform me.
Aug 16, 2018
Response from current dealership:
We appologize that the vehicle you inquired about got sold and one of our team members did not reach out to let you know. Your feedback is appreciated and will help us in improving on our follow up.
If we can be of any help trying to find you another vehicle please don’t hesitate to contact us at (919)878-5855.
If we can be of any help trying to find you another vehicle please don’t hesitate to contact us at (919)878-5855.
Aug 11, 2018
Great experience!
Jul 26, 2018
Was contacted quickly
Jul 22, 2018
An easy and enjoyable experience from beginning to end. Ask for Stephen
Smith - he was most helpful and professional and made my car buying
experience an enjoyable one.
Jul 8, 2018
Dealership was very courteous and responded to my questions promptly
The Lexus I came from nyc to see was in bad shape. The
parking sensors popped off when I saw It was lose. Look
like a panel was repainted. Warning light was on. No
wonder it was on their lot for so many months.
Jul 8, 2018
Response from current dealership:
We apologize your visit to our dealership was not satisfactory and the vehicle you came
to purchase was not to your liking . Although we are always trying our best to make sure we exceed expectations every time, feedback is always appreciated to make sure we are aware of situations that don’t match with our goals .Please know that we are always working diligently to make sure instances like that don’t occur . Feel free to contact our General Manager Chris Selfani to discuss your visit at (919)878-5855.
to purchase was not to your liking . Although we are always trying our best to make sure we exceed expectations every time, feedback is always appreciated to make sure we are aware of situations that don’t match with our goals .Please know that we are always working diligently to make sure instances like that don’t occur . Feel free to contact our General Manager Chris Selfani to discuss your visit at (919)878-5855.
Jun 5, 2018
Good response time.
May 27, 2018
Responsive and helpful
May 25, 2018
Helpful, took longer than expected but the car was everything I wanted
May 22, 2018
Not a good listener. Tried to put me in something I didn’t ask for.
May 23, 2018
Response from current dealership:
Sorry to hear that your visit to Hannaimports wasn’t up to your satisfaction .
We would like to hear more about your visit to make sure we do a better job going forward. If you can please contact Chris Selfani our General Manager at 919-878-5855 to discuss .
We would like to hear more about your visit to make sure we do a better job going forward. If you can please contact Chris Selfani our General Manager at 919-878-5855 to discuss .
Worst experience ever, I was told the truck was still for sale to find out when I got there truck was sold weeks ago, travel 120 miles for nothing. Not very good sales people there!!
Apr 13, 2018
Response from current dealership:
We are truly sorry to hear about your experience. We will do our best to avoid a situation like this from happening in the future.
Apr 7, 2018
Received a generic email but never follow up on vehicle wether it was still there or was sold
Mar 30, 2018
Quick contact, great follow through!
Mar 20, 2018
good
Mar 13, 2018
was all good
Mar 13, 2018
You can find a better price on the vehicles these guys are rich spoiled salesmen with just a 12month guarantee on their used cars and the kicker is when I showed the guy a cheaper price on the same model vehicle with less mileage he went up on the price and told me I was better going there smh good luck.
Mar 14, 2018
Response from current dealership:
We are sorry to hear about your experience, please contact our GM if we can be of assistance 919-878-5855.
Mar 4, 2018
Experience was fine. Car was missing a body panel underneath the engine compartment.
Feb 28, 2018
Very helpful. Finance was easy, salesman came on his day off to let me test drive knowing I was just looking. This is the 3rd car purchase from Hanna Imports.
Feb 5, 2018
Good communication
Jan 6, 2018
They gave me a price I could work with and I bought a new 2017 Miata
sport. They showed me how to work the basics of the car and paired my
bluetooth to my phone for me. They were very friendly and accommodating.
I have been contacted several time through email to see if I had any
questions and they were answered. I have not complaints
Jan 5, 2018
Took necessary time beyond standard canned auto replies.
Dec 25, 2017
I really hated that things didnt work out, thisvwas my 1st stop, and i test drove the vehicle for almost 2 hours, the car was great, my wife couldnt get past the color. The staff was amazing...SORRY GUYS.
Dec 16, 2017
Sales Consultant reached out several times to see if the vehicle I was interested in was at their location.
Dec 16, 2017
Response from current dealership:
Thanks!! Let us know if there is anything else we could do for you 919-878-5855
The dealership contacted me immediately to dchedule an appointment to see and test drive the car. The atmosphere was very warm and the sales representatives were engaging. The salesman was very attentive to my concerns; he was very knowledgeable about the systems on the car and showed me how to work them! I was impressed; however, the finance manager would not negotiate with my offer. He only reduced the price by a few hundred dollars that turned out to be the GAP added in the total price without any discussion with me. I was prepared to purchase the vehicle on the spot but all they offered was for me to finance the vehicle through some of their contacts at a lower interest rate. I requested a full-size tire for a spare, but they would not agree to it. I had visited so many dealerships and thought this one was the one who had two keys but it was not. Also, the right side of the trunk and rear quarter panel was not aligned. It had been fixed when I did the final inspection. I bought the car after deliberating a little over a week. They made the process easy.
Nov 3, 2017
They make car buying easy on great cars with low miles. Great warranty deals are a plus that they add. I will come back if I ever need another car.
Took a long time to respond and then it was just a repeat of the listed ad. No personal correspondence, meanwhile, we found the car we were looking for at another dealership.
Oct 21, 2017
Response from current dealership:
Sorry to hear about your experience. Please contact us at (919)878-5855 and ask to speak to our internet manager to discuss the issue.
I had an appointment, I called in the morning I was on my way. When I arrived the person who was going to talk with me was not there and neither the car. I drived from far. I'm very disappointed.
Oct 6, 2017
Response from current dealership:
We do apologize. Please give management a call here at the dealership,we would like to figure out what happened so this doesn't happen again moving forward. 919-878-5855
Sep 23, 2017
Good people and great experience
Sep 12, 2017
I was promised gas that I had to remind the car salesman Nick about
before I left with almost an empty tank. I never received the detail that was
promised in which I thought was being performed while signing the
paperwork. Also, the owner's manual and the correct floor mats weren't in
the vehicle. Billy made me feel welcomed after waiting such a long time to
get the process started. I understand that Nick was new but no excuse to
wait over an hour when I was pre-approved just waiting around. Very
disappointed in the manner Nick replied when I asked about the owner's
manual and floor mats after I spoke to Billy saying he would get the mats
and look into finding the manual. Nick said to me in a text "I mean we
discounted the car over $1,000 dollars to help account for that stuff" I have
never had one come like this in my experience of purchasing 3 used
vehicles off the lot. I was never once told it was discounted for that reason,
I asked for it to be $15,000 total out the door if I came in that day to
purchase and they agreed since it was listed at 14,468. Also when I
inquired about the vehicle over the phone I was told it would be discounted
at $600, not $1000.I'm just very very disappointed in how I don't have the
right car mats and the user manual for my vehicle. Don't really care about
the experience or the detail anymore, just the items I need from this point
on.
Sep 13, 2017
Response from current dealership:
Sorry to hear about that Holly, we will send you the correct Cadillac floor mats and owners manual to you. Thank you for bringing this to our attention.
Car is incorrectly listed. It has been in one accident and they give you the carfax to show it. They try and talk the accident down as if there was barely any damage even though it had to be towed from the scene. I wasn't going to leave a review but it'd been almost a week and they haven't change the vehicle description yet. Car also was dirty. Looked like when it was in the accident someone was sitting in the middle seats and threw their drink on the headliner.
Sep 6, 2017
Response from current dealership:
Thank you for the review. Please contact our management team at 919-878-5855 to discuss this issue so we can correct this problem. Thanks and hope to hear from you soon.
Sep 2, 2017
Salesperson was ok, but made several mistakes, gave us incorrect information, and wasted a lot of our time. Financing guys were very good to deal with. Car was not cleaned well, but we can detail it ourselves.
Aug 20, 2017
Fast response. Honest and good to deal with.
Aug 4, 2017
The salesman was nice enough, but they do not negotiate at all on price.
Worse yet, I found through the process that they were trying to sell me a
vehicle that had structural damage according to Carfax, and had been re-
titled form out of state.
Jul 25, 2017
Sent links that didn't work. Asked if I had questions after not answering the question I asked. Not impressed.
Jul 6, 2017
This dealers salesperson contacted me and
was extremely helpful in my quest to look for a
quality used auto, I would have purchased the
vehicle we were discussing if I weren't in the
process of moving I hope that they will keep
me in mind in the future when they have
another quality auto like the one I was
interested in.
Jun 30, 2017
Very nice and accommodating. Not pushy.
Jun 17, 2017
Lol,,, keeps sending email like they are helping but it's a ( computer generated email )!
I sent my request for wat I'm looking for to the email and to the Latoya,, and never sent a email back that they write, not once did they read my email and reply to my request , it's just a computer generated email saying how can we help, 2 times ,, lol , stupid , lost me as a customer,
Jun 14, 2017
Actually it was a yes and no, I wrote them back with a couple of
questions, then I received a automated thank you and asked if I
had any questions. I wrote back and said yest I had already sent
in a couple of questions, but I never heard back after that and
never received any further response
Jun 13, 2017
Outstanding people
May 16, 2017
Great response from dealer
May 15, 2017
Excellent service, excellent people
May 11, 2017
I think they were trying to get over this truck has since went down another
1000 dollars however when I went there they told me the truck was 20, 900
with taxes and fees ?? they could have sold this truck and they never call ed
me back
May 5, 2017
The least professional dealership I've probably ever dealt with. Test drove 3 vehicles at their Raleigh location this past Saturday. All 3 cars were filthy inside and out. I got over their dirtiness and proceed to have a Porsche Boxster S on their lot sent to the local Porsche dealership for a Prepurchase Inspection. Hanna Imports delivered the vehicle late to the Porsche dealership and it was not able to be inspected the same day. That evening Hanna Imports picked up the Boxster from the Porsche dealer, took it back to their own lot and sold it to another customer. The following day I had to call both the sales person at Hanna Imports and the Service center of the Porsche dealership to find out if it had been inspected. To my dismay I received a text message back from the Hanna sales guy saying the vehicle had been sold the night before. Was having the car taken in for a ~$400 Prepurchase Inspection not enough good faith on my part? At the end of the process I've driven 180 miles to their dealership, made roughly 15 phone calls, and took half a day off of work all for nothing.
Apr 27, 2017
Good experience... still in contact with dealer.
Apr 12, 2017
We knew what we wanted, it was just between 2 vehicles, and we ended up buying the newer model 2012 Mercedes-Benz GLK-Class GLK 350. We found to be a better deal. Reps were nice. All we really need to do was see the vehicle & test drive.
Mar 31, 2017
The car I went to look at that I saw online just wasn't the right one. The salesman showed me all available options in my price range until I was satisfied. Paperwork was very smooth!
Mar 27, 2017
Nicole was a great help, kept us up to date and offered a lot of assistance.
Great experience for us.
Mar 16, 2017
Very diligent in contacting us. Decided not to look at the car becasue of
carfax accident alert. Car looked spotless in the pictures but was worried
about resale value.
Mar 10, 2017
Had a great experience at this dealership. I drove three hours for a specific vehicle. By the time I got to the dealer, the vehicle had been sold. I was given a call as soon as a person showed interest in it. I continued to drive there in hopes that the vehicle was still there. Fortunately the vehicle was sold. I say fortunately because the salesman Ricardo, the manager Carlos, and Janel (which im not sure what her actual job description was) helped me out tremendously. They did not allow me to drive there in vein. They pulled up their best Ford Explorer XLT 2015. I was looking at a different Ford Explorer initially. Luckily for me, the vehicle they pulled out was a much better vehicle. It had more specs. Navigation, 2 sun roofs, Back up camera, and much bigger wheels with much better rims. I was extremely happy with the way they treated me and my daughter when we arrived. Extremely apologetic about the fact that the previous vehicle had been sold and did their best to make up for it. Not only did they make up for it but they surpassed my expectations in every way possible. I've owned roughly 7 vehicles in my lifetime, I am 28 years old and I have never been this happy when leaving a dealership. It is one thing to leave happy with the vehicle you wanted and its another thing when you get a much better vehicle than you wanted with a much better price while being treated with so much respect and care. Thanks Ricardo, Carlos, and Janel. You guys did a phenomenal job, my wife also thanks you!
Mar 8, 2017
Very friendly and responsive.
Feb 28, 2017
The Corvette I was interested in was not in the condition as described or as I expected. There was no intentional deception, just difference of expectations. The Hanna people were friendly and responsive.
Feb 11, 2017
Helpful but made counter offer and they never responded
Jan 15, 2017
Contact was prompt very courteous and professional, exactly what you expect but sadly lacking in most places these days, well done Rhonda
Jan 13, 2017
I visited the dealership. The agent was very nice and helpful.
The car did not measure up to my expectations.
Dec 4, 2016
Very good experience
Dec 2, 2016
Good communication
Nov 30, 2016
They contacted me right the way after my request
Nov 28, 2016
Very responsive and friendly. Not buying at the moment but I will consider them in the very near future
Nov 19, 2016
Responded quickly
Nov 6, 2016
Terrible customer service, acted annoyed with questions posed to them about Carfax
Oct 28, 2016
Car was dirty and made a lot of noise.
Nov 3, 2016
Response from current dealership:
Hello Sabrina,
We appreciate you taking the time to place a review, but we would like to assist in solving the concern. Please write back to explain which car you test drove. We have 750+ cars on the lot. Perhaps the car was not fully completed with detail yet? Please call me direct so we can address the problem at 919-878-5855 ext 111 or email at jbuckingham@hannaimports.com
We appreciate you taking the time to place a review, but we would like to assist in solving the concern. Please write back to explain which car you test drove. We have 750+ cars on the lot. Perhaps the car was not fully completed with detail yet? Please call me direct so we can address the problem at 919-878-5855 ext 111 or email at jbuckingham@hannaimports.com
Oct 23, 2016
The wonderful folks at Hanna Imports really impressed me with their
knowledge and professionalism. They had exactly the car that I was
looking for, a gorgeous Atlantic Blue metallic/cream beige interior
2009 BMW 335i convertible with a manual gearbox. This stunning
car was priced very competitively (probably the lowest in the nation),
and it was presented to me in excellent condition when I visited their
dealership. The salesperson who helped me with my car purchase
was Charles. He is very accommodating and thorough. I am an out of
state car buyer, and I was particularly appreciative of his patience
and willingness to work with me on the phone and via e-mail before
my trip from Chattanooga to Raleigh. I am very happy with the
excellent support that I received from Charles (and from Janel for her
help with my car finance). I had an overwhelmingly positive
experience at Hanna Imports. I highly recommend Hanna Imports to
those to are in the market for a new car.
Nov 3, 2016
Response from current dealership:
Hello Andrew,
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
Oct 21, 2016
Friendly staff, answered all my questions and I was very pleased with there call back response
Nov 3, 2016
Response from current dealership:
Thanks for the review. We look forward to earning your business!
Oct 11, 2016
Good
Nov 3, 2016
Response from current dealership:
Thanks for the review!
Oct 10, 2016
Straight up and straightforward buy a vehicle here.
Nov 3, 2016
Response from current dealership:
Thanks David! We certainly strive to do just that - a perfect price with a straightforward approach to the entire process.
Oct 10, 2016
The site was set up nice so that I got to see only what I wanted to look for
Prices were fair photos of cars were great and in focus
Nov 3, 2016
Response from current dealership:
Hello Tom,
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
They are awesome! Salesman and other staff have called and emailed me about my interest in the car.
Nov 3, 2016
Response from current dealership:
Thanks for the review. We are happy to assist!
Nov 3, 2016
Response from current dealership:
Hello Chad, Thanks for your review and business at Hanna Imports!
Oct 3, 2016
I never got to see the car after I drove from Winston there . They had to me the car was or for service but I had no idea when I talked to the lady the day Before .
Nov 3, 2016
Response from current dealership:
Hello Suzette,
We apologize for any miscommunication with the vehicle you were looking to see. I believe it was taken to the manufacture for service due to a recall or manufacture issue. It was off the lot unexpectedly and our Consultant was not aware that service had taken it over. Usually, when someone is coming far away we will pull the keys and check the vehicle over to ensure it is ready when you arrive. If there are any other cars we can look over for you, please let us know.
We apologize for any miscommunication with the vehicle you were looking to see. I believe it was taken to the manufacture for service due to a recall or manufacture issue. It was off the lot unexpectedly and our Consultant was not aware that service had taken it over. Usually, when someone is coming far away we will pull the keys and check the vehicle over to ensure it is ready when you arrive. If there are any other cars we can look over for you, please let us know.
Nov 3, 2016
Response from current dealership:
Our prices are firm because we price all of our vehicles well below current market value and we give a 12 month / 12,000 mile powertrain warranty. Our entire inventory of over 750 vehicles are hand selected. Glad to serve you here at Hanna Imports! If there is anything else we can assist you with, please call 919-878-5855 ext 101
Sep 28, 2016
Very responsive via e-mail, but not pushy or pestering me every hour with phone calls.
Nov 3, 2016
Response from current dealership:
Thanks for the feedback. We always strive to provide a fine line of being there for you, but not being an annoyance. It means a lot to hear that we are doing a good job of balancing.
Sep 25, 2016
The receptionist was very helpful and friendly,thay were what you need when looking for a car
Sep 24, 2016
Well I came yesterday and the guy who sold me the car, bought me lunch, and had the car cleaned again and put a full tank of gas in it for my ride back. He went above and beyond, great attitude and atmosphere.. Will be doing a lot of business with them in the near future! Glad I could purchase my dream car with no hassle
Nov 3, 2016
Response from current dealership:
Hello Lindsay,
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
Sep 23, 2016
Dealer contacted me quickly, but after the initial contact their communication
has been very poor and inadequate, especially for someone who lives 3
hours away and can not just drop in to speak to someone personally.
Nov 3, 2016
Response from current dealership:
We were in constant contact. Unfortunately the main question here was pricing and we are very clear and upfront on our price. We would not meet the requested offer and therefore received a 1 star review? We pick people up from the airport every week, and also send pictures and video of the vehicle selection. We strive very hard to ensure that people who are far away have a clear understanding of the car. You also have the ability to have the car sent to a 3rd party mechanic of your choice to do a pre-purchase inspection PRIOR to coming 3 hours away.
Sep 19, 2016
The staff was extremely friendly and attentive. The car I looked at was as advertised and priced at a great value. I just decided not buy at this time, but will continue to consider this dealership as I continue my seaech.
Sep 18, 2016
Very helpful explained everything about the vehicle I was looking at. I would recommend talking to Sarah.
Sep 18, 2016
fair, friendly, recommend
Sep 18, 2016
Need to make appointments otherwise not many salesmen to talkto
Nov 3, 2016
Response from current dealership:
Hello Alan,
Yes, we sometimes can get very busy at any given hour. We apologize that you did not have the attention you deserved. We have a big staff, but on a Friday or Saturday we can have more people arrive than expected. An appointment is always helpful.
Yes, we sometimes can get very busy at any given hour. We apologize that you did not have the attention you deserved. We have a big staff, but on a Friday or Saturday we can have more people arrive than expected. An appointment is always helpful.
Sep 18, 2016
Excellent service! Great staff that really takes care of you.
Aug 24, 2016
Very responsive and friendly. I did not buy car but only because I didnt like car
Aug 15, 2016
The lady did call back right away, however I have not decided on a car as yet.
Aug 2, 2016
The SUV was a dog house. The seats were all stained. Laid down the rear seats and all I could see was dog hair. They offered to clean it but it was to late for me. Not interested in going back.
Nov 3, 2016
Response from current dealership:
Terry,
We apologize that the vehicle you were considering was not up to par. I am thinking it had not been fully detailed yet. We do have over 700+ cars on the lot at this moment in time. If there is another vehicle you would like us to walk out and check before coming, please let us know. We can do a complete walk around on the phone and give you our honest feedback so you know what to expect before arriving.
We apologize that the vehicle you were considering was not up to par. I am thinking it had not been fully detailed yet. We do have over 700+ cars on the lot at this moment in time. If there is another vehicle you would like us to walk out and check before coming, please let us know. We can do a complete walk around on the phone and give you our honest feedback so you know what to expect before arriving.
Aug 2, 2016
Not willing to negotiate. Also called and left message about interest and no one return the call.
Nov 3, 2016
Response from current dealership:
Our prices are firm because we price all of our vehicles well below current market value and we give a 12 month / 12,000 mile powertrain warranty. Our entire inventory of over 750 vehicles are hand selected. We have 5 people who work with taking calls from online customers. Not sure who you called or reached out to. We also have an Internet Manager you can speak with direct, John Davis 919-878-5855 ext 101. We answer all calls and messages within minutes.
Jul 28, 2016
Very nice staf f
Jul 27, 2016
Did not buy, but we're helpful.
Jul 22, 2016
The dealer responded quickly!
Jul 16, 2016
Notified me immediately the the vehicle was sold and offered to help me find another vehicle.
Jul 4, 2016
Greattttttttttt!!!!
Jul 2, 2016
Kept trying to talk with me AFTER I said not interested.
Jun 29, 2016
The car wasn't on their lot and she said she couldn't
FIND IT so I never followed through since she
couldn't locate the 2014 RX
Jun 29, 2016
Response from current dealership:
Good afternoon Jean,
We have over 600+ cars on the lot. At any given time they are going through several steps and processes. It's possible that the RX you were speaking of was having a touch up or in service. We apologize that it was not readily available when speaking to our Internet Department. I am showing we have (5) RX models altogether. (4) that are gas and (1) that is a hybrid model. If the pictures are not showing it is still going through inspection, service and detail. Please call me with the stock number you are considering and I will place my hands on it. Janel Buckingham, Busi
More ...
We have over 600+ cars on the lot. At any given time they are going through several steps and processes. It's possible that the RX you were speaking of was having a touch up or in service. We apologize that it was not readily available when speaking to our Internet Department. I am showing we have (5) RX models altogether. (4) that are gas and (1) that is a hybrid model. If the pictures are not showing it is still going through inspection, service and detail. Please call me with the stock number you are considering and I will place my hands on it. Janel Buckingham, Busi
Jun 29, 2016
I asked about more information on the 03 BMW M3, they said it hasn't arrived on there lot yet. Why would you post the car or haven't done any type of inspection if you don't have the car. Never got a response back
Jun 29, 2016
Response from current dealership:
Hello Tetra,
We can understand where you are coming from and what it may look like from your side of the computer. We have close to 600 cars for sale on the lot at this moment in time. Those with pictures are ready to purchase today. Those that do not have pictures are still going through service, touch up and detail. We own everything we list. Very similar to a house on the market that say "Coming Soon" - our vehicles on our website show "Arriving Soon" meaning we have bought them and they are getting ready for the lot. We receive 75+ cars like this every week. They go th
More ...
We can understand where you are coming from and what it may look like from your side of the computer. We have close to 600 cars for sale on the lot at this moment in time. Those with pictures are ready to purchase today. Those that do not have pictures are still going through service, touch up and detail. We own everything we list. Very similar to a house on the market that say "Coming Soon" - our vehicles on our website show "Arriving Soon" meaning we have bought them and they are getting ready for the lot. We receive 75+ cars like this every week. They go th
Jun 24, 2016
Dealer responded quickly
Jun 29, 2016
Response from current dealership:
Hello Carolyn,
Thanks for the review. If you have any unanswered questions, or would like to make an appointment to test drive, please call us at 919-878-5855.
Thanks for the review. If you have any unanswered questions, or would like to make an appointment to test drive, please call us at 919-878-5855.
Jun 20, 2016
Got. Back with me right awsy
Jun 29, 2016
Response from current dealership:
Hello Iris, Thanks for the review. If you have any unanswered questions, or would like to make an appointment to test drive, please call us at 919-878-5855.
Jun 15, 2016
My experience was excellent. This is the easiest and best car buying
experience that I have ever had
Jun 15, 2016
Response from current dealership:
Hello Jim,
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna
Thanks for taking the time to share your experience. Glad to know we made your transaction easy and enjoyable! Kind regards, Team Hanna