Hallmark Subaru Birmingham

Great

I had a great experience. The Sales Association Anthony was very receptive to all of my questions and worked with me on lowering the price a bit. Car was very clean and the process relatively fast. Great experience

Quick response

Yes they were but the price quoted it he same for every Subaru store in Alabama. I wish they woud quote the ‘No Haggle” price instead of the 4 hour what’s the best deal BS price.... Thank you for your service...

Great

Excellent follow up and other. Will consider strongly buying from them in future.

I am doing one star because I cant choose no stars or negative stars. They are completely unprofessional and have some very shady business practices. They texted me a price out the door with a quote sheet along with a Carfax along with pictures of the vehicle but then once I got at the dealership and was ready to purchase the vehicle they increased the price by $7K. I would not purchase from this dealership.

Great experience. Doug was very helpful and got us into the vehicle we wanted.

Every 1 was very nice (thank you)

Great and timely response

Followed up with my request...

Jim Burke was very responsive. Although I found another vehicle that was better for me, this dealer was the 1st dealer to respond out of all that I contacted.

They were nice when they contacted me, but I found a better deal at another dealer.

Having purchased our last two vehicles out of state we found the process of attempting to do this painful with this dealership. Our sales guy, Kurt was very confrontational in his approach, skeptical and just scattered. We liked the vehicle but could not deal with Kurt.

Great is all. Tommy Seals was great, he stayed with me throught he whole procees and a heck of a nice fellow. Would definatly recoment this dealer to anyone.

The truck was not $19,888.00 minus the incentives. It was $25138.00 minus the incentives. To most of us simple minded folks, this can be very discouraging.

4 different contacts with the dealership and they evaded my specific questions - insisting on trying to get me to come in for a "VIP Test Drive". When I finally got interior pictures I found that the advertisement was in error and the entire conversation could have been avoided - a colossal waste of time - with them trying to push me to "come in" - and waste more of my time.

Set up an appointment to test drive a Jeep. Set in traffic for two hrs. Only to find out when I arrive that the vehicle sold at 10 that morning. A courtesy call would’ve been nice!!!!all the guy said was yeah it sold. I’ve got some others if you wanna take a look. No apology. Nothing

Very Responsive, we ended up going a different route with our vehicle purchase, but we're very pleased with Jim Burke Auto

They do not show prices & response slow. Took way too long to get price.

After several days got a form email encouraging me to call. Did not answer any question I asked.

good

Worst dealership ever, I was lied to about getting approved for a car, lack of communication, and the Finance manager was rued.

I had to call the sales rep. Anthony several times to find out the status of car. He only contacted me once when he was checking on car. No pressure, nice, but did not seem interested in selling me the car, b/c I think he already had a potential offer. They sold the car 2 days after I looked. There are other & better cars in the sea!

Followed up with me but we just couldn't find the car I had to have. Solid overall

Jim Burke dealership was honest and upfront with their advertised price and subsequent sales price.

Great experience! Did not pressure me and gave me a really good deal

I had been looking a fairly specific Jeep for a little while now. I found it at this dealership a little over two hours away. Their website stated a final price of 37,100. I figured they wouldn't negotiate down any as they knew how far I was willing to drive to get it. However, I was in absolute shock when they RAISED their total price over $1000. They negotiated it down some, but it was a bad experience. The financial guy, I don't recall his name just his love for Mississippi State, was a complete jerk. My salesman was friendly, but that is the nicest I can say about that trip. My Jeep did break down on the way home, but I'm not sure I can completely fault the dealership for that. They did deliver it to my house almost two weeks later.

Friendly, responsive, not pushy

I was in email contact with the used car salesman Fernando For two days during which he said the truck was available. I left montgomery for the 2 hour drive to the dealership and before i left he said the truck was waiting for me for a 11:00 appointment with him. When i got to the dealership at 11:00 the truck had been sold the previous day and Fernando was unavailable to see me. Classic bait and switch. I will NEVER do business with Jim Burke again. Disgraceful. This is what gives used car salesmen a poor reputation.

I believe they contacted me, but I really can't remember too much about it. The car is more than I wanted to pay.

Quick response

Responded as requested.

Nice people.

Went to look at a jeep only to find out the dealer couldnt sell the vehicle die to needing repairs. Sales tried to get me to buy a newer jeep but i was only looking for a specific model. Salesman was friendly though.

Salesman was very kind and not pushy

Overall good experience. Just didn't buy.

I received several messages from them. I was very pleased with the response. But I am only looking around right now.

We will NEVER go to Jim Burke Automotive again. The salesperson that spoke to us on the phone was very rude to my wife and 'handed her off' to another salesperson when she went into the showroom. We bought a vehicle from another dealer.

Called to make sure car was still there.... They let me drive all the way up there when it wasn't. Very misleading.

They did reply by email.

Dealer sent email back to me, but did not answer my questions.

heloful salesman but high price

Did not have the vehicle.

lazy, wants customers to do their job for them and not so honest from what I've seen!

Very responsive fealer with great follow-up! Thanks!

Dealer responded and was very helpful/professional

good communicationjust wasnted too much for the vehicle they had.. also not willing to work with me on the pricing as much as other dealers on better cars.

This car had more miles on it than my Lincoln does, so we could not deal.

Very helpful keeping in touch by emails! Only thing in the way at the moment is ive been extremely busy! Good people!

Very Responsive