Gwinnett Place Ford

Poor customer service....would email to ask if there were questions and not repsond when asked,send same email later on...not sure they even read the messages ....

Reached out to see the 2010 rav4, which I assumed would mean that we could test drive it. Was told after we looked at the car that it hasn't finished being evaluated by the service dept and can't be test driven. The salesman brought us inside to ask someone else and absolutely no one could give an estimate on when the car would be ready to test drive. It's been at the dealership for at least 9 days and advertised for sale. Red flags everywhere and a waste of our time.

Very good.

Called right away but like all Ford Dealers they don't have a Maverick even though a picture of one is shown

The whole experience went very well from what I had expected. From my phone call in talking with Melissa, to my salesman Christian N. the sales manager Andy, and the finance person Hilda. I would highly recommend these people at Gwinnett Place Ford. They seem to be honest and genuinely caring and concerned.

John suggs and his manager was great, understanding and very prifessional

Roberto's customer service skills are exemplary

These people are not very good at communicating. On the day I was supposed to do the test drive, they told me the vehicle was sold. Another person from there called me back wanting to know if I was still interested in the car. A couple of days after I had already purchaced form another dealership, they call me again saying the vehicle is still available. Not good for business.

The car I inquired about was in transit, not in stock. They will contact me when it arrives.

Response quickly, however the vehicle was already sold.

The person who contacted me didn't understand the car details as well as I did and when I asked follow-up questions she never replied. I asked if the 2017 CMax had Apple Car play she said No. I told her that this was available as a software update and asked if this could be completed prior to purchase. She never responded.

Purchased a used 2019 Honda Odyssey EXL wNAV/RES according to listing and sales contract. After leaving the dealership to go home I discovered that this van did not have navigation. The next day I looked up the value of the van with navigation and without. It is a $2400 difference. I found original window sticker and the van was an EXL with RES added. I called the dealership and spoke to my salesman Jay. He looked it up and said yes it is supposed to have navigation. He tried to find the sales manager Mikhail and couldn't, so he left a note for him to call me back. After 3 days I called again and spoke with Jay and he left a note again. 3 days later I got in touch with Mikhail and he asked what they could do. I suggested a $400 check so I could purchase an 8" Garmin with mount. He said he would check with his guy and call be back in 2 days. He didn't call back and wasn't able to get back in touch with him. You are dead to this dealership after the sale.

Great

No problem with them at all, seemed like great people

They contacted me promptly were not pushy I never purchased from them

Booked a test drive with the sales rep, he called me back two minutes later , asking me if I was a serious buyer , because they did not want to do a test drive unless , I was a serious buyer. I informed him that I was past the joy ride days , and had no time to waste .

Was suppose to send me a credit application. I never received a credit application and never heard back from him

A little heavy handed on the follow up emails and the spam about buying another car.. Also way too aggressive on making an appointment to come out.

Very good customer service

Responded quickly. Thank you.

Very nice

I normally don’t write a lot of reviews however I felt compelled to leave this review. This Ford store is going to auctions that have many vehicles from up north around Michigan. They look really good on the outside but underneath is a rust nightmare. I began to look at all their used vehicles and all the ones I saw had these major rust issues. I’m not trying to tell anyone what to do but You should be aware that if you purchase a used truck from them you definitely need to look underneath. Then you can make your own decision on whether to purchase or not. However, Rust on a vehicle is not your friend!!!

They called me 16x a day for 4 days

They were super awesome!! The purchase was so easy and they are very nice! It took me only a 2 days to buy the car and have it home, definitely would go to them. :)

Fast response and friendly

We got home with our new car figured out drivers door didnt work it won't lock it's a latch sensor multiple call to salesman and Manger got us no where they claim door was working right? Ha ha we bought a extended bumper to bumper warranty because the one it has only covers moter transmission etc well guess what it only kicks in after 30 days we where advised to wait 30 days and use warranty so I guess we cant lock our car for 30 days lol kinda left a salty taste in our mouth paying that much for a car to have such issues right out the door buyer beware Gwinnett Place Ford doesn't stand behind what they sell might want to rethink buying from This dealer the rest of the experience of buying from Gwinnett Ford was good up to the point we had a issue with our just bought vehicle we are at another ford dealership near our house 2 days after we bought it paying for repairs or waiting 30 days for warranty to kick in sucked left me feeling we had a very bad experience agian buyer beware

When I arrived I specifically asked about just the Westlake pre approval. I sent in a credit app to dealership as requested by them. When I arrived nothing was done waiting much longer than I wanted my credit file sent to seven banks after Only to be insulted by deal and treatment called back to spew to Manager who just talked over me I will take my business somewhere else.

Friendly, efficient.

I purchased this vehicle and I am satisfied with the price.

After being informed that the car of my choice had just been sold, I explained to the dealer I was not interested in any other car on the lot at that time. A couple days later I find out they still ran my credit. I was not too happy about that.

Nice dealership, but when we got there and saw the car, the rims (all 4) had been curbed - in the pictures posted on CarGurus- all the rims were perfect. Look over the cars closely.

Flex was sold because i didn't show up the day i was supposed but left in a brand new car

Did not purchase a car, but the dealer reached out immediately.

Took some hard haggling but got a nice ride and pretty good deal. Nice folks, great facility and modern high tech experience for first time buying that way.

Salesman was good but I couldn't make a deal with him in the end. Hope that I would in the end.

Scarlet Sanchez is the BEST ever! My process was a breeze. Everything that I asked for she managed to do with no issues. I will be recommending her to my family/friends. Day 6 with my vehicle and she’s driving like a angel.

Staff was very friendly and helpful.

good, kept in contact, salesman knowledgeable

Good experience bought a jeep.

Test drove the car. Sales guy was helpful.

The sales agent engage me about the Ford Edge I inquired about. They were helpful in getting me the information and were willing to negotiate to an acceptable price. Will do business again in the future.

There were inconsistencies in mileage. Car had 18,000 more miles than it listed and they tried to push it off as a “clerical error”. They lied. Plain and simple. Some wear and tear on the drivers side. A bit pushy but that was to be expected. They lied to me about tires being new, they are about midway through their life expectancy. The car is a beautiful car otherwise. The only reason they kept my business is because I absolutely needed a car that day. Otherwise based on the lie on mileage alone I would have went somewhere else. Dealers should be required to upload accurate information on vehicles and vehicle pricing. No hidden fees.

Bait and switch. Despite arranging a meeting and having made contact a couple of times, when I arrived, they said they wouldn't even let me look at the Focus because " it had more wrong with it than we thought". So I looked at a Ford Echo, which they said they would sell me for $10,500 but when we were about to close the deal I saw that their price was $10,500 + $1600 in "dealer accessories"..ie the price of the car was actually $12,100 + tag and taxes. I complained and they removed the accessories and so I did eventually get it for the price they originally told me BUT it left a sour taste in the mouth. Is this how reputable car dealers here in America operate?

Gabi was very knowledgeable about the car and explained very thoroughly. Really liked the experience and test drive.

Wry friendly and professional. Brian is amazing.

Went well.

Fine to deal with

good experience very professional

This dealer was very quick to respond. They answered all my questions and the staff was very friendly.

The dealership contacted me, but the vehicle did not have the exact feature I was looking for. They were very professional and answered all my questions in a timely manner.

Quick helpful service. Spent only about 2 and 1/2 hours - test driving, negotiating, and buying my new F-150 XLT.

I was advised hat this car was in stock. Unfortunately they had already sent it to auction and were just trying to get me to come into the dealership.

Several people reached out, indicating a lack of internal coordination. Also, the car was listed as certified, but the sales person said certification would cost an extra $800. I informed both sales people that contacted me that such practice was deceptive. The car is either certified or not. The Carguru ad (and as posted today) said it is certified. The Carfax said it is. Even if they accepted my offer, why would I get on a plane to go see the car based on their representations of it being a clean car? I have to wonder what other surprises are in store for me. Fortunately, I purchased the same car with similar miles in Ohio for the price I pitched the very next day--after I was told my offer 'made no sense whatsoever.'

Excellent experience. Gabi More was the best

They told me the car had been sold. If so, why was it not taken off this site? I asked when was it sold and did not get an answerer.

responded back but found a vette in florida

Contacted me right away about the vehicle I was interested in and followed up appropriately.

Good buying experience, friendly and informative agent no pressure. Bought the Lincoln

Quick responses.

Could not answer a simple ? How much is this car. 2 email and no price given.

The salesman where very knowledgeable, but the prices where on the high side. Found a vehicle same year less miles for $2000.00 cheaper just 20 minutes down the road.

Nice but awkward

Service was great! My sales rep Lennox was quite friendly and delivered my deal just as promised!!

got back to me quickly, very nice people.Russell

Professional setting, fast and efficiant. Best car buying experiance I ever had since ive been buy cars

Salesman Gabby was great!!

Overall a great car buying experience.

Great fast service!!!

Did not purchase from them. However they were courteous in telephone conversation.

Great dealer, no hassles, beautiful facility, friendly folks. Our sales person was great. Found the right car at the right price. I would use them again in a heartbeat if they had the right car.

I read and signed a carfax on this vehicle. Wish I had more experience with purchasing a vehicle. Carfax read clean no problems and I found out yeaterday that the vehicle has had some body work and paint work. Very disappointed in their deception.

good

Large inventory of nice cars but your experience all depends on who you work with. My first visit I dealt with a car salesman that I did not like working with. I purchased my car with Barry. The difference was huge. Very professional and proactive.