Group 1 Toyota Rivertown

Quick question answered.

Great communication, easy no pressure transaction. Would definitely refer friends and family to Rivertown Toyota!

I was really shocked. The salesman was very nice and not pushy. He let us look at the car by ourselves. We returned inside and we talked. Decided not to get it. He was polite and pleasant. Wanted the sale but made a promise that he would contact me if another simular unit arrived. Spoke to the manager told hom our findings. No hard feelings. I was really surprised. I've never left a dealership in a good mood car or not

Rivertown Toyota bent over backwards to contact me for the Highlander I was interested in. But, it sold the same morning that I contacted them

Fast and informative response.

A advised me the car had been sold and offer to look for another

Very professional

Very professional and reliable!

Finished all my paperwork even put insurance on the car only to be told my letter from my lawyer was good enough and miles were not accurate..got my situation straight and contacted them back to purchase car no one returned my call until after I already purchased for a different dealership

I was pleased with my purchased at Rivertown Toyota. The sales team worked with me to make the sale of my 2020 Tundra agreeable for me to make the purchase. I would definitely buy from them again.

John and Randal did a fantastic job. No complaints.

Dealer called me while I was busy, I asked them to contact me later. I haven't heard back from them.

Did not buy the car but they were very upfront about potential car issues

Great experience Holden was great

Quick and kind response

The sales guy was very professional and deserves a 5 star rating.

Good communication

Phenomenal communication and follow up. Best in Columbus area, and military friendly.

Only talked on the phone

Never got a credit report ran and they jacked the interest rate up to 24%. I was pre approved for 6%. WE WENT ELSEWHERE

I had a great buying experience at Rivertown. I worked with Skylar & he was fantastic, not pushy at all and worked with me to get to the price we could both agree to. Highly recommend Skylar & Rivertown and would do business here again without question

Very kind and honest. Respectful of covid protocol. Short handed in the finance dept on this particular Tuesday. Provided lunch for us while we waited.

Responsive team. Appreciate the communication.

Rivertown Toyota was worth the drive from Acworth Georgia. They had better prices than I’ve seen from some dealership In the Atlanta metro area and cleaner used vehicles, newer modes and less miles. I just needed a vehicle to drive to and from work in Atlanta area. My F250 is big and the way people drive wow. They even filled the gas tank up without in requesting it and professional wash, clean the inside. I plan to go back in 3 years for my son first car/truck.

Very bad experience. Poor communication. Never returned my MANY phone calls and voicemails. Drove an hour and a half to pick up my truck as I scheduled online. Got there, didn’t have everything I needed for paperwork, and was told truck was in Service. They actually sold truck out from under me. Horrible dealership!!!!

Fees are outlandish

If I could put 0 stars i would. Before they ran my credit, I explained my credit score, which is really low. I told them I had no money down since, I'm a single parent. I was told no problem, once my credit was ran, I was given the run around by the sales rep. When I would call to get an update. He was say, he would call me back. I did not receive a call back from him. I tried calling again and after a few attempts, he finally picked up and when I asked for an update. I was told I would need 3500.00 down. I wouldn't buy a car from them, nor would I recommend them. The communication is terrible. They say, they can get you approved and then expect for you to have the money down, even after you already had said you don't have. This experience really made me upset.

Dealer followed up in a timely manner. Was not pushy just offered to help as I needed. Bought elsewhere but no fault of Rivertown Toyota. Wife just found one she likes better somewhere else.

Great experience

Good communication

good

Always get good response from Rivertown.

All the people were very helpful. They really went all out to answer all my questions. I would recommend these guys to all my friends.

Very nice people. Good service.

The salesman was very honest and up front concerning the vehicle I was interested in. He always returned my call as promised. The people are very professional. It was an overall very pleasant experience, no pressure.

It was a good experience. I had a very nice dealer.

LIES! I text with 2 different sales people from Rivertown Toyota about a specific vehicle. Both told me it was available, so I went to buy it..... However, when I arrived, the truck could not be found. Truck was sold in 45 mins???? Likely story. More like bait and switch.

john gogel was extremely helpful and informative! I would highly recommend this dealer ship and ask for John.

Sales person said the car was sold but it was not. It is still on the website and sales never called to let me know.

Very nice and polite

Very helpful

I was contacted very soon and salesman very nice and helpful

Geart people all around

Excellent follow up.

Responded promptly with video of truck- that was great

The dealership contracted me, no pressure just wanted to know in what way could they assist me. It was a pleasant phone call.

They contacted me, but were too far away.

Friendly, responsive.

Dealer kept me updated on all deals and was very courageous, but I had changed my mind and did not get the truck.

Generic response were sent multiple times by the dealer but no one ever answered the one specific question I posed.

Excellent response

Rivertown Toyota have deals posted that are click bait and the people that work there are rude! I contacted the dealer for a 2010 soul they had listed. Not only was the person that they had contact me rude he appeared to be annoyed about the price of the vehicle I wanted to purchase. Needless to say I went with someone other than rivertown Toyota.

Solid experience

Everything was smooth and on point

I did an online chat with the dealer and scheduled an appointment to see the vehicle on 9/2; Did a Test Drive on 9/3; purchased it. The dealer had to clean it up; we drove it off the lot on 9/7. Quick and easy buying experience at Rivertown Toyota.

Very freindly and contacted me to answer my questions quickly

It was great!! She replied in a timely matter

Very helpful dealership

Bought my. Nissan Rogue here . a very pleasant experience. My salesperson, Whitley was very helpful & pleasant. A very good buying experience.

Renee in internet sales was very courteous and helpful. Left message for her to return my call twice which she did promptly both times.Actually bought the truck from her.Salesman has called since then and he has been helpful so far.Having leather seats put in and haven't picked up yet.

Very responsive

This was a good customer experience for me, but I’m waiting for a price drop as soon as the 2019 models become available.

They followed up with me twice. I appreciated the feedback

Worst car ever, treated me like I was at a funeral dark office car was parked at shop had to ride back and forth from shop to dealership to see car, mechanic road with us never got to test drive car please anyone never visit this morgue pertending to be a car lot.

One person contacted me to come in and see the car, while another told me that they had already sold the car.

Mr. Shepherd went out of his way to show me and explain all the advantages of getting the new camry it was clean and had fuel for a test drive. .i will definitely recommend them for future buyers.

5 stars for Jeff due to him being honest with me about this car. I would of drove 5 hours to purchase a car that’s not even worth purchasing. 1 star for Mrs.Brown due to her not taking consideration in the distance I was driving and just trying to make a sell.

I made an appointment to see the truck . I talked to the sales lady on Wednesday afternoon. We set the appointment for Saturday morning, because I lived 85 miles away. I made 2 attemps to contact her Friday afternoon, to confirm, but had to leave a message on voice mail. . I called again Saturday morning to confirm, but, the truck was sold Friday evening. I dont think I will be trying this dealer again.

Dealer was very responsive, just too far away from me.

Responded and addressed all concerns in a timely manner. Was willing to negotiate and was eager to make the sale. I plan to purchase with them again. My salesman was Mr. Wayne.

Great experience. Jeff was really nice. Highly recommend

Had five members of the staff contact about a car had been sold but they did not tell me until I got there.

Excellent

Nice people

I was very pleased with there service and responsiveness

pleasant and no pressure sales people

Overall, a very pleasant experience. Very fast contact, Melissa easy to work with, patient. No pushy upsells. I have not purchased a vehicle from a dealer in over 25 years, so that being the case great transaction. I would have liked the second remote to work properly but I will get that corrected at my local Cadillac dealer. Highly recommend Melissa.

Awesome awesome awesome! We worked with Austin, who is professional but very approachable, and David who took us for a test drive and talked us through numbers. Experience - had to work for the deal, as is expected, but got a very fair price on a great vehicle. Thank you, Rivertown!

responded quickly

Not very good . My daughter find a truck on line she thought I'd like . My daughters actually buying it for me , we had the money in hand. I went in to see the truck , at that time I was told it wasn't for sale , it was going to Atlanta . Monday morning I get a call saying the truck is for sell , I made an appt to see it . At 2:30 I was called back and told the truck had been sold Monday morning I'm mad because I could have paid for it and drove it home Saturday IMO no way to do a customer. I'm debating at this point whether to even look at any other trucks you guys have

Quick to call, made attempts to be very helpful.

Called the dealership myself. They told me the vehicle was no longer there.

I haven't actually been down to test drive or see the vehicle but they keep me updated on the status of the vehicle, so the experience so far is awesome hopefully I'll purchase my vehicle next week with river town

Dealer contacted me and was very nice and eager to help me, however I ended up finding a car before I made it to that location.

Service was excellent - out of there way.

They responded to my email quickly. The woman who called told me the car was still available. I called her back to set up a appt for a test drive. On arrival, I was handed over to a salesman who pulled up the car I was interested in and was able to see it had sold two days earlier! What a waste of time, effort, & gasoline!!!

Negotiations could not be completed went with a different truck.

Quick response and updates

Very helpful

VERY responsive and friendly, but nobody seemed to be on the same page or do any checking before getting back to me. At least three different salespeople told me the vehicle was in stock over the course of 7-8 days and tried to schedule an appointment when they had in fact already traded it before I contacted them the first time.

I had multiple conversations with Helen & manager for over 4 days. Drove 4 hours and car's transmission was out and car would not start. When I arrived, salesman stated they were glad I came so they can show me other cars they had. Awful experience...STAY AWAY FROM THIS DEALER!!!!

The best part about Rivertown Toyota was our salesgirl !!! Vonda (THE QUEEN) She was great from the start!!!! She gets a 5+ star from us!!!!! Enjoying our Scion FR-S!!

Great place, not so greathat customer service.

Dealer was very helpful

Response was basically "call me." I had already been on their lots with my son. We were completely ignored. No info sent about cars. LaGrange Toyota responded with offers on 3 different cars, responded quickly to emails and got the sale done quickly. Got a great deal on a 2014.5 Camry. They actually sold me the car through the internet, not in the store.