Group 1 Chrysler Dodge Jeep RAM Rockwall

Communications via email as I requested was great.

I went up there the next day to see the car and it was sold. The next morning I received a call saying hey would you like to come see this car. Explaining the situation she proceeded to say we have other cars even after I told her I was looking for the specific vehicle.

The advertised price was not the final price. There was about $4000 tacked on. I made a counter offer which was not accepted. That’s fine. I replied stop to opt out of further communication and he sent one last text telling me not to worry, that I was taken off his leads and placed on the do not sell list.

I went in to look at the truck and test drive it. It was what I wanted, so I purchased it from them. It was a good experience and my salesman was great.

Great salesman

Justin is a pleasure to work with, knowledgeable, quick response time, friendly and courteous.

Dealer was quick to respond and start negotiating. Ultimately worked out a deal and I drove 1 way for 78 miles to sign paperwork. When I got there at 7:30PM to sign and see vehicle, they said it had been taken to Chevy dealership to get some warranty items fixed. I signed all documents and then never heard from anyone. Called, left messages, emailed, etc…. Nothing. Finally spent an entire day calling dealership until someone would answer. I was then told the vehicle would be at Chevy dealership for 2 weeks and the engine was currently pulled out to get worked on. No one ever disclosed any of this. Luckily I was able to back out of deal. Poor communication by dealership salesman.

Good experience

Good

Dealer was quick to respond and sent me a link with other vehicles I might be interested in. I haven’t purchased yet but they are still on my list.

Dealer responded and had the test drive all set up once I arrived.

After several dealerships my wife and I visited we came across rockwall jeep. Omar Mendias our saleman from the start was honest and listened to what we where looking for. Omar made it clear he was there to help and answer questions. Less than 24 hours my wife bought her jeep with everything she wanted on it and more. We where so happy with how Omar treated us that I refered my brother to him and now he is ordering his wife a jeep. Thank you Omar for the way you helped us and showed true professionalism. Rockwall Jeep should be proud to have you on their team.

Sold the car wanted took the day off from work they never responded back on another car that car sold the next day I was responded to buy a salesman still haven't got a car

Needed a 2nd vehicle to supplement our new vehicle, I saw their used car ad indicated an on-line a price + tax, title and license on a van. When giving my information for the van on-line they increased the price by ($650+ more than advertised in their ad.. Reason was vague but mention “Clear coat”, nothing in the ad mentioned this. (Is that bate and switch)? Shouldn’t that price increase show in their ad? They called to say they saw my inquiry to test drive, but someone was currently looking at it. I quickly left the house an arrived 20 minutes later. Asking if the van was sold, Salesman said No! Why place and ad on-line for sale when cars not ready to sale? Was told I could not see car because they misplaced the keys. Then was told they think the Tech has the missing key because of the “Check engine light”? They were not apologetic, but acted uninterested and never offered to show me anything else as if I was just another customer in their way.

Great deal Easy transaction

Good experience

Great costumer service I’m happy.

They were very helpful and attentive. We ended up buying the vehicle we contacted them about

We made an appointment to see the car, but it sold before we got to see it. Dealer was kind enough to let us know car had sold, and saved us an hour drive to the dealership.

Responded to my inquiry promptly and provided requested information allowing me to make an informed decision.

Amazing team here

They did respond, however I was the one who had to make to initiate all communication. Then was told after 3days that the vehicle couldn't be sold due to engine issues and was being taken to auction. However they ran my credit knowing the vehicle couldn't be sold or so I was told.

Nice and kept me informed even though we were miles even states apart!

They’ll call you very respectful ready to go crew

James Brown was my salesman and he was great. He contacted me instantly when I inquired about the truck. The truck actually only had 4 miles on it instead of 10, and I bought this truck off the showroom floor. As soon as I got there they cleared the vehicles out of the showroom and drove my truck out so I could test drive it. I couldn't believe how fast I was in and out of the whole paperwork process with my truck. There was no hassle or smoke and mirrors, and everyone was friendly. I left feeling like I was treated fairly which isn't how I usually feel when I buy a car. I love the truck too. I highly recommend Rockwall Dodge.

Excellent

Very friendly and helpful

I drove 2 hours to get there with my 8 months old baby and heard the car has been sold!!! But I called them 2 hours before and they said they have it!!! Very poor customer service

They were real attentative to our selection of models ,and upgrades we were looking into.

The assistance was fine. The truck was sold to an other.

Shopping online for a vehicle was a first for me. So when Amanda was so quick to respond, i was very pleased an excited all at the same time. What i found i consider to be my dream truck. It is a used Chevrolet Silverado 4x4 but never once did she act any different because they were a Dodge dealer. So after negotiating, I left the next morning to drive 2 1/2 hour drive to purchcase my pickup. Amanda even called to make sure i knew where i was going. It was a beautiful Navy in color ride. The paper work was signed in a timely manor and i drove away with confidence knowing they had done me right. Rockwall Dodge is a 5 star dealership in my eyes. Thank you Amanda and Sam for all you did.

Dealer added overpriced services to vehicle makes doing business with them unacceptable. Add ons are nearly $2690. That’s ludicrous. Any buyer who would pay that for mostly unwanted or needed service is stupid.

responded quickly

Colton was great, and made the purchase easy

Kevin Round in sales was very responsive great customer service! Our experience with Rockwall was excellent! Highly recommend buying a car from them!!

Quick response

After several horrible experiences at other dealerships, Rockwall was fantastic as is Amanda!

Dealer contacted me in a timely manner. Just wasn’t the vehicle I was wanting.

Shane has been very accommodating with assisting me on a vehicle purchase from several states away. I would recommend the Rockwall Chrysler Dodge Jeep Ram Team to anyone.

Excellent communication

People here are friendly and gave an honest review of vehicle I called about

They stayed in contact throughout the whole time and answered all questions

Didn't wind up buying because of distance but Leslie was awesome. Very efficient and responsive to my needs

They Contacted me quickly and were very supportive in my search for a new car.

They contacted me the same day. The pricing included financing incentives which were not disclosed. The vehicle had dealer add ons which were not disclosed in the on line price

I contacted dealer and spoke with salesperson. Made appointment to see car, drove to dealership to see the car, drove it, and negotiated a purchase with used car director who negotiated price and approved sale personally. The dealership wrote up the purchase order which was signed and approved. They wanted to deliver the car the next day since they had to make it ready. The next day I get a phone call from salesperson saying that his used car manager had decided to sell the car to someone else and was not going to honor the price they agreed upon and contracted worth me the prior day. Needless to say I was very disappointed with their lack of seriousness and unethical approach to doing business. Thanks. I asked why they were not going to honor the Transactions as negotiated and approved by their management and the response was that they found a way to get more money for the car with an out of state. Not recommended!!

I had loan and was getting ready to purchase truck. I was not interested in purchasing dealer "add-ons" which added $2,600. Dealer indicated it was required that I purchase all add-ons and send $1,000 dollars immediately to hold truck. I suggested I would purchase some of the add-ons. Dealer never responded. I was paying full dealer asking price. Glad I hadn't already purchased plane tickets to go get truck.

Super experience with this dealership. Contacted me promptly. Reviewed the vehicle with me before I went to see it. No pressure sales. All documents were reviewed with me and any questions answered. Purchased a new 2020 Ram 1500.

Good people

Excellent communication!! Thank you!

Responsive and eager to deal. Just located too far away from me though.

Friendly and timely emails which I found very helpful

Only heard from the salesman once after he had me submit their credit application. At first said they had nationwide delivery then texted and said delivery was not available. Stopped responding to my texts so I contacted the general manager who got rude with me when I said this was one of worst experiences I'd had. Salesman eventually texted me back and claimed my financing wasn't approved, but the dealership never submitted to my pre-approved lender even after I had originally told them to. I wound up buying from a different dealer the next day using that pre-approved financing.

We bought the Escalade EXT. Great people to work with.

Very satisfied, took a couple of days and patience, but overall service was exceptional

Very helpfull but not to pushy.

I purchased the suv n so far I am loving it

Dealer reached out right away and assisted me with my trade in value.

Great response

My experience with this dealership was a very calming and nice one, I never would have expected it to be so easy and quick as it was.

Great experience!!!!! This dealership was extremely easy to work with. James Brown deserves some kind of award for going above and beyond what I had expected, including after I purchased the truck, he delivered to my house himself. Quick to respond, patient, listens to the customers needs, and doesn’t try to sell you something you don’t need. Would highly recommend James and this dealership. Thank You James, and Rockwall Dodge!!!

Great dealership to purchase a vehicle from! Quickest vehicle buying experience I’ve ever had!

Great response just didn’t want a gas model

Unbelievable experience. They were very responsive and accommodating. I bought my vehicle from them

I was in and out with 30 minutes and Jeff was GREAT !!!

I was very satisfied with the experience of communicating with officials from Rockwall Chrysler Dodge. They were very professional and I appreciate the general manager reaching out to me.

Quick response and very good communication

Very accommodating and helpful. Earned my business.

He waited for the almost time of the appointment to Tell us that the car (Jeep)inspection DIDN'T PASS!

Dealership contacted me within 24 hours and was professional and knowledgeable in his reply. Unfortunately the vehicle I was interested in was sold. He was willing to help me out in any way he could in locating another vehicle for me. Overall I'm satisfied with the dealership.

Kevin Round (the salesman) is a good dude.

The car was what they had advertised and the price, after negation was decent. What really got my goat AND WHY I’LL NEVER buy from them again is they lied to me. Tried to sell my a bunch of BS on how State law required them to file my title for me. By law I was required to let them pay my tax and register the vehicle for me and oh by the way, it was going to cost me a couple of hundred dollars. On the paperwork it showed they charged me $80.00 for inspection fee. They gave me paperwork work saying there were NO active recalls on the car. After checking the official web site there are 2 mandatory recalls on the car that have not been completed. Both are major safety issues. This dealership is NOT to be trusted!!!

Good experiance! Mr. Brown is a young fella but I think he's honest and straightforward. Believe he'll become one of their top salesmen.

Fast response

Great

I have not bought any vehicle yet but this dealership along with a few others are very friendly and seem to be ready to sell cars and do everything they can to satisfy the customer.

Karl with a k called told us to come in at 2 PM today ....the clueless receptionist called someone named chris and they said no we where to meet kevin.....very shady we walked out ....I like to deal with whom i am told not 3 different people

Great customer service

Great job in communication and keeping searches who are interested or looking for a vehicle informed

Wont stop calling. Asked for text message only

Courteous and friendly.

A few email and one phone correspondence; My used car search criteria of less than 50k miles could not be met.

Dealer contacted me almost immediately. Pleasantly surprised. While it wasn't exactly the truck l was looking for, the sales rep informed me that he would alert me if he came across a truck meeting my criteria.

Great place to enjoy search for a car.

Great experience

Fast friendly service, everyone was very helpful!

Dealer was very polite.

Good

yes, great follow up

Great experience, Colin Lilly great salesman. I bought and am happy. Already rated this. I was contacted next day early am.

Quick response time and answered my questions and sent extra photos of the car.

Got a great deal on my car. Ask for Bobby he was an excellent sales person to work with. I would work with them again.

Talked on Chat for the dealership for 20 minutes about car I was interested in and they said it was available. I called that night as I was headed over there and they said the car was sent to Auction 2 days before. The worst thing is that they still have the car available on all the web sites they advertise on, misrepresenting that the car is still available. If a dealership represents on the simple things, how are they on the items that count.

Colin contacted me within minutes of me sending him an email. Great car buying experience, no pressure and very straight forward. Very friendly staff. Rockwall Dodge will be the first place I contact for my next vehicle.

Nice

Made a offer.I was told this was a no haggle dealership. The very next day the cars price was discounted on the site. Not only once but twice. Very disappointed to say the least

Fantastic experience with salesperson Colin Lilly. He worked hard to get me the vehicle I wanted before I made a 3hr drive down there!

A+

Salesman was polite only bad thing was after setting up an appointment he could not locate the car. I drove out to the dealership to not be able to take a look at the vehicle.

The dealership responded very quickly. The staff was friendly and helpful. We did not buy the car as we could not settle on a price, but would still recommend if looking for a used or new car.

I purchased the truck for their asking price. Paid cash. It was listed with the JBL upgraded stereo system. The CD player does not work. I only checked the radio. (my bad). I contacted the Rockwall Dodge the day after I picked up the truck to let them know the CD player was not working. That was a week ago. I've communicated with three different representatives and they all say they have to check.

They were quick to contact me. Helpful too.

I bought a 2011 Jeep Wrangler Unlimited from them on February 24 February 26 I took it back for transmission problems they repaired the transmission and gave me a two years warranty on it and I Met service manager his name is Kevin shutters they have a first-class service department. They did me right and I would recommend them to anybody that was looking for a fair deal

They were very unprofessional and would not provide me with a number on my trade in until I chose car on thier lot. I will not return here as they were very shady!

I saw my truck on cargurues that morning that the price was dropped so I stopped by to look... They bent over backwards to get my payments and trade in amount where I was Happy I had business to take care of had to leave for a few hours When I returned they had all paperwork somewhat ready they surprised me with a new set of tires & 42000 miles of extended warranty added to the deal no extra charge I would recommend them to my friends I am very happy with my deal !

Fast reply, couldn't make a deal but will keep in mind.

Don’t waste your freaking time like they waste potential customers. First of all I was never contacted when I showed interest in buying a car. Then I called receptionist and she gave me to a salesperson who never contacted me. I had to call back and got a guy name Matt who told me the car Durango was still available. Filled out paperwork and waited ALL day long. I even had to call him back to ask the status of my application. He stated it was in review only for him to call me back to say car was sold. No communication at all and I don’t ever want to waste my time with this type of dealership. It’s already stressful buying a car and when you find something you like and get excited to be disappointed. Super pissed

pro staff

Yes they replied right away I'm still interested in this car

good

Got a good deal

This place has no business being on the internet. They need to stick to high pressure closers and insisting that the fancy showroom justifies full retail "deals" are beneficial to customers. The internet opens up a dealer to a national marketplace, which brings in clients from additional sources beyond Dallas Texas. This dealership has no idea how to embrace that or earn customers in such a manner. Don't waste your time or energy contacting them unless you are prepared to take all of the risk of buying online, make all of your own arrangements, and them pay FULL RETAIL for all your efforts.

Timely respinse. Helpful team. Will continue to work with Rockwall Chrysler Jeep Dodge.

Good

Great experience! They did everything they could and helped me get into the car I wanted. I will definitely recommend them to my friends and family.

Rockwell staff were professional and friendly. I believe we got a good deal and were definitely treated well!

Highly recommend this dealership. Had an wonderful first car buying experience!

I was contacted promptly. Rep was helpful. I was undecided on the car and had to wait. In the meantime it sold. Will check their inventory for other choices.

Great device from Mark

Contacted us and no problems. We found another car before our appt with them.

I would like to have seen more pictures of the interior! However, they are not to far from me and they did contact me so, stopping by is not an issue for me. If I lived further away I would not stop by to see this vehicle due to the lack of interior photos.

My daughter's long time boyfriend who was a marine recently died and within a couple of days, her car bit the dust too so we were shopping for something inexpensive to help her have transportation. I found Rockwall Dodge's listing for a 2008 white Chevy Equinox Sport (Mileage 170,207)and my daughter loved it. First time she had smiled in a week I think. I called the dealership about it on August 23rd. I wanted to know the condition of the vehicle. I spoke with Russell who said he was the Internet Sales Manager. At first he said the vehicle had been sold but was going to double check. Then he called back and said it was still there but they were putting brakes and a new windshield on it but otherwise it was a beautiful car and in great condition. He told me how they check everything over and that it was clean and ran great. He said we could see it the next day but it wouldn't be ready for a test drive until Friday the 25th since they had just received it as a trade in. My daughter and I went up on the 24th to see it. We liked it and told him if it drove ok on Friday, we wanted to buy it. My daughter LOVED it and was all smiles. He told us it might be ready that night and he would call. I never heard anything from him so I called the next morning on Friday. He said he couldn't find my number but he was sorry that they would no longer be able to sell the vehicle because during inspection, they found an oil leak that would cost about $2,000. Russell was very nice and helpful. However the lower star rating is for how the dealership handles the listings. Cars should not be listed until they've completed inspection. Otherwise you are wasting your customer's time. We spent time on the phone and driving over there for a vehicle that ended up being unsellable. That's a bad business practice and it leaves an unfavorable opinion of the dealership and its practices. Plus my husband messaged the dealership today because the car hadn't been removed and still showed for sale. The girl that responded through the dealership website said she would check to see if it was still available and came back to say it WAS still available. These bait and switch games are not good and not fair to the customers. Especially when one is already going through a terrible loss.

They made sure to get me in the truck and were very helpful

Responded very quickly via email.

Was very helpful for what I was looking for.

Terrible communication skills.. couldn't even let me know that the truck I was interested in had a bad motor. I had to call multiple times and sit on hold before getting any answers.

sales person was very helpful

good , . my question was about lowering the price. i was told to go to de Dealer ship. i em still interested on this car , i see if i can go this weekend i have seen the same model with less milage and $2,000 cheaper , thank you

They were very accommodating and I am just very busy and having time getting to see the vehicle.

After driving an hour and a half, the truck had been wrecked and no one bothered to tell me before I got there!

Dealer was stuck on price found a certified jeep with 20k miles same year with same options for less

Didn't want to negotiate

I was very satisfied with my purchase experience with Rockwall Chrysler Jeff Dodge in general and Shirley Robardo James in particular. The dealership even delivered my Corvette to me in Ransom Canyon, Texas, over three humdred miles away. I highly recommend this dealership and sales person.

Bought a car from this dealer and they never followed through with what was written in the contract...I even went to the manager who didn't seem to care...you bought the vehicle now it's your problem. I would have contacted a lawyer but I am a single mom who could not afford to do so. Do not buy from them!!!