-
Today 7:00 AM - 6:00 PM (Closed now)
- Make Service Appointment
- View Current Service Specials
Group 1 Chevrolet Spring
About Us
Group 1 Chevrolet Spring invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Chevy cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Chevrolet dealers.
-
Today 9:00 AM - 9:00 PM (Closed now)
-
17800 North Fwy
Houston, TX 77090
Our Amenities
- Coffee
- Bottled Water
- TV Lounge
- WiFi
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Mar 20, 2026
The sales person Kumi (I hope the spelling of his name is right) was great and so was the finance guy. The banks wanted too much from me and I got denied and that's why there was no purchase. They tried and really wanted to get me into the vehicle I wanted, but there was no success. Other than that, the crew were great.
Jan 17, 2026
Zach was very professional and helpful during the process.
Jan 19, 2026
Response from current dealership:
Hi Chris, we're happy you found Zach to be so supportive during your experience here at Group 1 Chevrolet Spring. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 24, 2026
Response from current dealership:
We strive to provide the best customer service possible and we are disappointed to hear that you are having second thoughts. Please reach out to us so we can address any concerns and make sure you have a positive experience.
NIce salesman-clueless on car. Difficulty with trade-in. Low tire pressure sensor on in vehicle. No one available to check low tire pressure
at dealership when leaving. Not one man could check it ????!!! I went to service station and had to do it myself. Ridiculous to treat a
buying customer that way. I felt as it , " we got your money, now get gone!" I was told, "sorry no one here now to check your low tire
pressure." Hello...ugh... its a car dealership. I had 70 mile drive homewith an 80 year old mother with me and after buying car the 1st stop
was somewhere else to get tire checked....it just needed AIR!!!
I think the glittery suits I saw worn in dealership could spare a couple of bucks for a tire gauge and learn how to check a tire on a vehicle...I
mean disgraceful.
Oct 30, 2025
Response from current dealership:
I am so sorry this happened. Our GSM, Will Scanlan, will reach out to you to discuss further. Thanks for reaching out to us. Regards, Rodney Crow General Manager Office: 281-784-5002
Oct 10, 2025
Super
Oct 11, 2025
Response from current dealership:
Thank you for your excellent review, Alexander! We're thrilled to hear you had a great experience with Sterling McCall Chevrolet. We look forward to seeing you again soon!
- Sterling McCall Chevrolet Team
- Sterling McCall Chevrolet Team
I made several attempts to purchase this car, I even drove to the car lot in person and attempted to pay for it (in person).
They do not have the car. They continue to email information about the car. They continue to make price changes knowing that they do not have the car. They bait you in with an advertisement with hopes that you're desperate to purchase something else in place of it.
Sep 14, 2025
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Rodney Crow General Manager Office: 281-784-5002
Sep 1, 2025
If I could put 0 stars I would. Oscar and the other 7 people who called me on Tuesday were ready to make the sale but didn’t have anything done until Thursday morning. Oscar Guevara is very unprofessional, I ended up calling deal off Friday at 1:30 and supposedly everything was already done and car was ready for pick up. I arrived at 5pm asked for Oscar and he just threw us to someone else. He was talking to me very unprofessional with no respect. We also didn’t leave until 9pm. Not to mention we get home the next day for the back door don’t even open. Highly not satisfied with this dealership
Sep 7, 2025
Response from current dealership:
I am terribly sorry that this happened. My GSM, Will Scanlan, will reach out to you today to assist you with your concerns. Thank you for reaching out to me. Regards,
Rodney Crow
General Manager
Office: 281-784-5002
Rodney Crow
General Manager
Office: 281-784-5002
Dealer replied a few days back I gave them my information and never heard back from them
Aug 7, 2025
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Rodney Crow General Manager rcrow@sterlingmccallchevy.com
Jul 7, 2025
Good dealers, very professional
Jul 10, 2025
Response from current dealership:
Hi Asim, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
I made an appointment to test drive the truck and it was sold out from under me.so much for wasting my time
Jul 25, 2025
Response from current dealership:
I am terribly sorry you had a bad experience. Will Scanlan, my GSM will be in touch with you to address your concerns. Thank you for reaching out to us. Best regards, Rodney Crow General Manager rcrow@sterlingmccallchevy.com
By far the most horrible buying experience I have had. Sales persons are liars and do not know how to communicate. Had Go up there to get an update on my vehicle and speak to management. I bought the vehicle on Monday night and have yet to receive it. It’s Sunday night now. stay away from this place.
Jun 13, 2025
Response from current dealership:
I am terribly sorry for the experience. I am new to the store and will visit with the sales department regarding your concerns. Thank you for reaching out to me and please let me know if I can be of further assistance.
Best regards,
Rodney Crow
General Manager
rcrow@sterlingmccallchevy.com
Best regards,
Rodney Crow
General Manager
rcrow@sterlingmccallchevy.com
waited three days for finance. Was told to come sign and drive waited 3 hours. 2 days later went back after
signing online, as well as being told they would bring it to me. Once in the car went a few miles and check
engine light came on ESC light was on. Car should not have been on their lot should have been a wholesale
car.
Apr 10, 2025
Response from current dealership:
Hi Mike,
I apologize for what happen with the vehicle, Brayan told me we refunded you’re your money the same day. If you need anything further or I can help in any way, please contact me.
Tim Harless
General Manager
tharless@sterlingmccallchevy.com
I apologize for what happen with the vehicle, Brayan told me we refunded you’re your money the same day. If you need anything further or I can help in any way, please contact me.
Tim Harless
General Manager
tharless@sterlingmccallchevy.com
We drove two and half hours to purchase this vehicle. We did everything online and I
communicated with the salesman via phone, text messaging and by email. We even
scheduled our appointment to come in for pick-up. I made it clear that we didn't want to
make a blank trip to the dealership and everything was a "go", my husband was already
pre-approved for financing. When we got there, we were told that the vehicle was sold
that morning, which I kept asking could we have an earlier appt due to travel, no
answer on the dealership side, however we were shown and test drove another vehicle
that obviously been in a wreck, still nice vehicle but however it has some damages,
while test driving the damaged vehicle, we spotted the one we came there for, nothing
on the truck stated it was sold, I look online this morning and it has a price drop on the
vehicle, it all just seem like a joke and time was wasted. Very disappointed in how this
was handled. If it is available let us know that it is.
Apr 5, 2025
Response from current dealership:
Mr. Berry,
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me at your earliest convenience.
Tim Harless
General Manager
tharless@aterlingmccallchevy.com
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me at your earliest convenience.
Tim Harless
General Manager
tharless@aterlingmccallchevy.com
Mar 7, 2025
Response from current dealership:
Hello Dorothy, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dec 4, 2024
He responded proffessionaly for my qustions
Dec 5, 2024
Response from current dealership:
Thank you for your kind words! We're glad to hear that our team at Sterling McCall Chevrolet was able to respond professionally to your questions. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
They said they had the car but did not and tried to interest me in another. Shameful company
Dec 6, 2024
Response from current dealership:
JOHN,
I apologize that the vehicle you were interested in was sold. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me
Tim Harless
General Manager
tharless@SterlingMcCallChevy.com
I apologize that the vehicle you were interested in was sold. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me
Tim Harless
General Manager
tharless@SterlingMcCallChevy.com
Nov 6, 2024
Response from current dealership:
Hi Kathleen, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 22, 2024
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Oct 6, 2024
Very good
Oct 7, 2024
Response from current dealership:
Thank you for your visit!
Sep 3, 2024
Waste of time. I’d give this dealer zero stars if I could. Negotiated over the phone and came to an agreement. Everything was set and I just needed to sign the final papers. Told I’d be contacted in 5 minutes to get this done. Two hours go by. Then I’m told it sold to a walk in. Three days later I get on Car Guru and see the EXACT same listing with the vehicle marked up $5000. What a joke.
Sep 4, 2024
Response from current dealership:
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at tharless@Sterlingmccallchevy.com. I look forward to speaking with you.
Tim Harless, General Manager
Tim Harless, General Manager
Aug 9, 2024
Response from current dealership:
Thank you for taking the time to leave us a review and we're sorry that the vehicle you were interested was sold! Please let us know if we can assist you with finding another vehicle.
May 1, 2024
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Show older dealer reviews 192
Apr 1, 2024
Response from current dealership:
Rose, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Mar 22, 2024
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Broderick! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you down the road.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Jan 15, 2024
Very good
Jan 17, 2024
Response from current dealership:
Thank you for your visit, ShellyJo!
Nov 14, 2023
Response from current dealership:
Thank you for your visit, Leroy!
Nov 3, 2023
Had to wait a few times along the way but other than that the experience was fun. I love my new car. It’s exactly what I wanted. Price was ok. And they delivered it which meant so very much. It’s tough being on my own so a company being this helpful makes a big difference to me. ♥️
Nov 6, 2023
Response from current dealership:
Congratulations on your new purchase, Beth! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you and deliver it to your door. We would love to work with you again.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Oct 19, 2023
Responded immediately.
Oct 20, 2023
Response from current dealership:
Thank you for your wonderful feedback, Elias. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Oct 12, 2023
Response from current dealership:
Thank you for your visit, Jordan!
Sep 19, 2023
Response from current dealership:
Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Aug 18, 2023
Was not able to purchase but the service was great
Aug 25, 2023
Response from current dealership:
Thank you, Janica! We thank you for your business and look forward to your next visit!
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Arturo was great, very responsive and res. Amadou was great as well. Made the process smooth. I drove off the lot with my vehicle the same day.
Jul 26, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Jul 13, 2023
Our salesman Sal was great, everything he told us about our vehicle of interest was true. He gave us a straight up price with no gimmicks. Everything about the car buying process was quick and painless. Highly recommended.
Jul 18, 2023
Response from current dealership:
Thank you for your kind words about our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!
From beginning to end, my experience was outstanding. Gio, my salesperson was top notch and Eugene, my finance guy, went above and beyond for me! To say these guys are the best is an understatement!!!
Jun 5, 2023
Response from current dealership:
Nina, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
They were nice but the car was already sold, they showed me another car through text and when I arrived that one was sold as well.
Apr 17, 2023
Response from current dealership:
Thank you for this review, Nichelle.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Mar 24, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I purchased my vehicle here ! Definitely recommend! Christian Rivera listened to my needs and was able to put me in a vehicle that met my financial needs
Dec 9, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Nov 28, 2022
11/27/2022
Exceptional service. Purchased via online posting, coming to SMC from out of town. From Salesperson (Sal), to Finance Manager (Justin) -- my entire purchase experience was painless. After a "total loss" accident in my 2016 (dream) JKUR -- I have a new to me, fully loaded 2019 Jeep JLUR. She is getting new wheels and 37's next week! Again, thank you SMC for your outstanding, five (5) STAR service!!!
Nov 28, 2022
Response from current dealership:
Thank you, Linda, for your kind words about our staff! It is always great to hear that we were able to make a customer’s car-buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Nov 25, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Oct 10, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Pre approved financing but wanted more down when I got to the dealership. Wasted my time traveling over an hour for nothing.
Sep 22, 2022
Response from current dealership:
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me.
Steve Riddick
General Manager
sriddick@Sterlingmccallchevy.com
Steve Riddick
General Manager
sriddick@Sterlingmccallchevy.com
Waste of time. Had other individual making offer on vehicle and had it sold before we every drove it. Using us a negotiating ploy. Wasted an hour and half
Sep 22, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you encountered with your sales visit. I would like an opportunity to fix this and to earn your business, please contact me at sriddick@Sterlingmccallchevy.com. I look forward to speaking with you.
Steve Riddick
General Manager
Steve Riddick
General Manager
Aug 22, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words Tina!
Aug 22, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Aug 17, 2022
Response from current dealership:
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Tristan was excellent. She kept me informed about the truck I was interested in. They were waiting for the truck to be delivered. She sent to form for me to fill out to get the truck financed. Turns out the truck was sent to auction because it wasn’t in good condition. I will continue in my search. But I was very impressed with Sterling McCall as the General Mgr send an email, asking if he could help, to just let him know.
Aug 1, 2022
Response from current dealership:
Thank you for your positive review, Sandy! We appreciate your business.
Jul 15, 2022
told me i was approved and really was not
Jul 19, 2022
Response from current dealership:
Thank you for informing me about your situation. Please know that we are looking into your concerns, Maurice Caraway the General Sales Manager will be reaching out to you soon to assist.
Overall good experience, not just perfect so I couldn’t give a 5. Minor hiccups that got smoothed over. Bought the car. Completely happy. Though I’m still waiting on wheel locks.
Jul 19, 2022
Response from current dealership:
Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you!
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Dealer contacted me in a timely manner. I set an appointment with Sal Martinez. I test drove the vehicle, filled out paperwork. I told Mr. MARTINEZ my down-payment would be $3000.00 he informed me to give him $5000.00 and he wouldn't have to check my credit. I said $3000.00, he seem angry came back then told me $6500.00 on a $20,900 truck. I left to go get $2000.00 more, I called him back, he wouldn't take any more phones calls from me. He has tons of Awards around his office but it doesn't mean anything if he doesn't have human decency, respect, morals, values or ethics. Smh
May 19, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Ended up purchasing a different vehicle, great, friendly staff. Josiah with the sales team and Justin in the finance department were absolute professionals. Would definitely do business with these guys again.
Apr 29, 2022
Response from current dealership:
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Made initial contact and told them how far we were driving to test drive. Called numerous times on day of and also texted our rep with no response but vehicle was still showing available. Made the almost 2 hour drive to finally see our rep who allowed us to see the car but then said it looks like it's sold. Let's show you something else. Stop wasting my time and just be honest that you knew the vehicle was sold.
Apr 20, 2022
Willing to work to get the process completed .
Apr 22, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Feb 18, 2022
I sent a message and was contacted right away. requested pictures & Kenny sent them to me.
Feb 22, 2022
Response from current dealership:
Lee, we are happy to hear that Kenny was able to help you with your shopping experience!
I purchased my car in less than 2 hours!! This was the quickest car purchase I’ve ever made! I absolutely love Sterling McCall Chevrolet!
Jan 31, 2022
Response from current dealership:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Jan 19, 2022
Good customer service
Jan 20, 2022
Response from current dealership:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Jan 17, 2022
Quick response. Truck was in the shop getting repaired. We decided not to get this truck.
Jan 19, 2022
Response from current dealership:
Laura, we are glad to hear that your visit was an enjoyable one. Please contact us if you would like to further discuss your experience so we may continue to grow as a dealership and continue to provide excellent customer service.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
After two days of working with the dealership via phone to purchase, all required documents sent in for processing, all terms in place and agreed upon. I had a set appointment and as I was 35 minutes away, I was notified that the vehicle had been sold.
Jan 26, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
This place is another ripoff. They lead me to their finance department which gave me an offer that was 7000$ over the listed price, Dispite all ready being pre-approved by two well known banks, one being my personal bank..Please go elsewhere..
Art...
Jan 26, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Jan 5, 2022
Response from current dealership:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
There is not enough ways to describe this dealership
in a respectful manner. They are the definition of
whatâs wrong with car sales they have no ethics or
morales. Will talk you in circles and never answer a
question straight forward. Ever classic car salesman
tactic is used from making sit around till your tired
hungry and ready to go to lowballing trade ins to
switching lenders making lies about approval through
certain lenders so you will go with the one they get
most commissions on to adding extended warranties
and other services in wanted. Yes I understand I am
not obligated to sign anything and should read
everything before signing and I knew this walking in
but I guess I just had to much faith in human decency
and just really wanted a truck and to get out of there
especially since it was set up online was supposed to
be in and out. It was confirmed with sales twice that
all I had to do was sign papers and pick up the
vehicle that definitely was not the case
Dec 30, 2021
Very responsive
Dec 31, 2021
Response from current dealership:
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Dec 30, 2021
Great communication. C.Z.
Oct 8, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Oct 5, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Sep 9, 2021
They had loaned the car to a customer. They said they would try to get it back and would call us when they did. They did not. We went elsewhere.
Oct 20, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize the vehicle you were interested in was loaned to another customer. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Aug 16, 2021
Great service, professionals you will enjoy buying a car from.
Aug 18, 2021
Response from current dealership:
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
I contacted them about this vehicle and told them I would have to finance about half of it but I didn't want my credit run if they were going to sell the vehicle to someone else that day or the next cause I've already had enough inquiries on my credit and have had 2 vehicles sold after a dealership ran my credit before. A few minutes later they said the vehicle was sold. The following week the vehicle is still for sale. They could have sold this vehicle to me but they chose not to.
Sep 8, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the vehicle you were interested in was not available upon request. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Purchased the vehicle then had it delivered when arrived mileage was around 800 over the signed amount this was upsetting otherwise I love my new vehicle. Purchase experience was just ok.
Sep 8, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your vehicles miles were higher upon delivery. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Jun 14, 2021
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
Jun 4, 2021
Response from current dealership:
We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
I didn't purchase the car, but the salesman I worked with was very helpful! I wasn't able to make it in; however, the salesman went above and beyond trying to help me set this up! I'll be contacting him again in the near future!
May 31, 2021
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
May 17, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Apr 16, 2021
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Apr 1, 2021
Response from current dealership:
Thank you for your kind words for Ronnie, we appreciate it!
I reached out to Dealer and got a quick response asking to call if I had any questions. I called the dealer and after talking to the internet sales guy (Raul) he wasn't familiar with my email from several minutes ago and said it was probably his "girl" that responded and he said he would call me back when he got to the office. Very odd and unprofessional. Anyway, when he finally made it into the office we talked again and I said the price was marked too high on CarGuru and made a reasonable counter offer, they were not willing to negotiate, at all. Would not recommend this dealer.
Mar 31, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your experience with our sales department. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
Mar 14, 2021
Very very bad. Made me drive for an hour 12 mins, just to be told “this vehicle is not ready”. I called first, the receptionist said “hold on let me see if this listing is still available”. Then she comes back to say “yes this vehicle is available “. On arrival, “this vehicle is not here yet, would you like to see another vehicle?”. That was a month ago. Even up to last week that I finally bought my vehicle, the vehicle was still not ready yet. Scammers
Mar 19, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you have experienced with our sales department. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
On the carguru site it says this dealership will work with you to be “contactless”. They let me test drive without someone else in the car but they failed on test drive at home (just didn’t show up and didn’t call to let me know they weren’t coming) and price negotiation from home (required on site negotiations at the dealership.)
Mar 1, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your shopping experience with us and trying to test drive. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
Feb 23, 2021
I spoke with Shawn regarding the 15 MB SLK. Shawn did an awesome job of answering all of my questions and went above and beyond by sending me more pictures and videos. Very pleasant experience, even though I haven't purchased a car yet. Still under consideration but if I do purchase this one it will be because of how Shawn treated me.
Feb 23, 2021
Response from current dealership:
Thank you, Mark, for your kind words about Shawn! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Tristan is courteous and helpful. Car pulled for my review. I know the vehicle and he helped with financing. Great job.
Feb 16, 2021
Response from current dealership:
Thank you for your kind words for Tristian, we appreciate it!
loved the response on my request, helped me with all my concerns. Representative was one of the best with my car needs
Feb 15, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Feb 7, 2021
Dealerships staff friendly, quick to respond, and i recommend the dealer to my friends.
Feb 8, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Feb 6, 2021
Response from current dealership:
Thank you, Jumonji, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Feb 4, 2021
Asked if the vehicle was available and got a reply.
Asked if price was negotiable and the sales representative took $1000 off listed
price.
Feb 5, 2021
Response from current dealership:
Thank you, Kelvin, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Be ready before you go to look at a used car for a $999 "Service Fee" that's
added to every used car they sell that they will not take off on top of all the
other expected dealership fees. Also for them to not consider KBB values of
used cars they use a different source for there information and will value
your trade in as an average condition and the car they are selling as a Like
new condition trade in to try and convince you that you're getting a better
deal than what you really are. I'm disappointed with the salesman's and
managers sell and pressure tactics. They purposely list the price 15-20%
below what they actually are going to try and sell the car to you at to get you
in the door. Also they will bump the price up on car gurus for a day or 2 then
drop the price back down to the original listed price so Carguru's automation
process will notify you of the price drop. Very happy I took my business
elsewhere.
Feb 12, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your experience with sales was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Jan 28, 2021
very nice people to talk too
Jan 29, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jan 26, 2021
Very helpful, got down to the point. Great buying experiments... paper work done fast...
Jan 26, 2021
Response from current dealership:
Thank you, Peter, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Dealerships has been very good about keeping me updated on the invitory and what vehicle I am looking for
Jan 25, 2021
Response from current dealership:
Thank you for your positive review, Joseph! We appreciate your business.
Jan 16, 2021
Shout out to the salesman For being a real help in getting me taken care of...
Overall it was a decent experience..
Jan 16, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Jan 12, 2021
Terrible experience...classic bait and switch...price listed is “not available” and the price offered is almost $10k over what’s listed online...customer service is worst I’ve had
Jan 13, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your shopping experience with us. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
Jan 5, 2021
Great people,awesome job
Jan 6, 2021
Response from current dealership:
Hi Alphin, thank you for being our customer, we appreciate your kind words!
Jan 4, 2021
My experience with Sterling McCall was great. They got back to me in a timely matter. I ended up purchasing the vehicle. Had a great salesman Douglas and Jerry with finance did a fantastic job. I will buy future vehicles from them.
Jan 4, 2021
Response from current dealership:
Thank you Sarah for your kind words for Douglas and Jerry! We are thrilled that they provided you with a fantastic car buying experience. Congratulations on your new car!
Rohan was very helpful. Unfortunately the vehicle I was interest in was sold before I could see it. He looked for other inventory for me but was not able to locate what I was looking for.
Dec 14, 2020
Response from current dealership:
Thank you for the review, Robert! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Dec 12, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 2, 2020
The process was super easy did everything over the internet when I got there I just had to test drive the vehicle then sign my papers and I was good to go! Super easy processes
Dec 2, 2020
Response from current dealership:
Thank you, Mercedes, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Was not very helpful, I had to reach out to them several times for a response. Not willing to work with me at all. Would not recommend them to anyone!
Dec 4, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the lack of help. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
Talk to the sales manager explain to him I was ready to buy he claimed he had a certain vehicle i was looking at I asked him if you had the vehicle he stated that he was looking at four of them I asked him for a video are the vehicle him walking around it and explained in the vehicle he said yes he would do it and he also was going to send me the breakdown how much it cost out the door t and he said he would get back with me I had to call him again and again he never returned any more my calls.
Dec 4, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your shopping experience. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
Nov 18, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Nov 12, 2020
Sterling McCall Chevrolet has a mandatory $1000 “Chevy” package at time of purchase...items that they state are non-negotiable. Automatically assume the price they are quoting is actually $1000 more. Shop around, much better deals to be had away from this dealership.
Nov 16, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for not satisfying your needs with shopping with us. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Maurice Caraway
General Sales Manager
Nov 13, 2020
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Oct 10, 2020
Response from current dealership:
Thank you for your inquiry!
Oct 5, 2020
After driving 1 hour away to see the car, it was having a recall done, and wasn't even there. Then he was supposed to meet me the next day before work, but never showed. Then someone at the dealership sold the car to someone else. The right hand doesn't know what the left is doing. Unprofessional
Oct 8, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your shopping experience with us. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Manager
Maurice Caraway
General Manager
Oct 6, 2020
Response from current dealership:
Thank you, Pedro, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Typically BATE & SWITCH!!
I made an appointment. When I got there they just sold the car. But they had another for $4000 more.
Sep 15, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the vehicle you were interested in was sold. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Sep 2, 2020
Good customer service if buying used I recommend dealing with Jordan heâs a
straight forward type of guy!
Sep 3, 2020
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Aug 26, 2020
The truck was sold but the young man took my name and number and will call. Me if he got another truck in
Aug 27, 2020
Response from current dealership:
Thank you, Deborah, for your kind words and your inquiry! We look forward to your business with us again!
I went out my way to view paint is horrible all dented none of this is listed nor do the pics represent this.
Aug 26, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the condition of the vehicle you viewed. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Manager
Maurice Caraway
General Manager
Aug 3, 2020
Elmer was very helpful, he met my expectations.
Aug 4, 2020
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Jul 24, 2020
Better selection than others and very helpful ended up buying there from Sal.
Jul 25, 2020
Response from current dealership:
Thank you, Thad, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Jul 20, 2020
Response from current dealership:
Thank you for taking the time to leave us a review, Michelle! We look forward to your business with us again!
Jun 25, 2020
I called this dealership I called on Saturday ask this car to be pulled for me for Monday when I go up there I’m Driving three hours to get there I car Monday and email the sales person and get no response Tuesday I’m driving there and he tells me that morning oh sorry the car has been sold so this is poor service to this is lack of not taking care of your business
Jul 1, 2020
Response from current dealership:
Carolyn,
Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Manager
Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Manager
I had an appointment to look at this vehicle. I live in Corpus Christi so it took me 3 1/2 hrs to drive to the dealership. When I got there, they told me that the car was sold the night before, so I drove all the way up there for nothing. Very very disappointing!! Never coming here again!!
Jun 11, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that the vehicle you were interested in was sold when you arrived. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
May 29, 2020
Response from current dealership:
Thank you for being our customer! We appreciate your visit and hope you had a great experience!
May 23, 2020
Response was 2 days later and the vehicle was already purchased.
May 27, 2020
Response from current dealership:
Valoree, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon.
-Sterling McCall Chevrolet Team
-Sterling McCall Chevrolet Team
May 22, 2020
Excellent service!
May 27, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
May 19, 2020
Fast Response
May 26, 2020
Response from current dealership:
We are glad you enjoyed your visit! Thank you for your kind words!
May 15, 2020
Great dealer got there and they had everything ready for me no waiting around
May 23, 2020
Response from current dealership:
Thank you, Cassidy, for your kind words! We thank you for your business and look forward to your next visit!
May 14, 2020
They followed through and were great!
May 22, 2020
Response from current dealership:
Thank you for your inquiry!
May 20, 2020
Response from current dealership:
Thank you for your inquiry!
May 12, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
May 11, 2020
Response from current dealership:
Thank you, we appreciate the feedback!
The salesman never called, And I had already looked
up some Trade In numbers prior to calling the
salesman myself..and he ball parked a 2011 Chevy
Crew Cab for $5000-$6000 sight unseen for a truck
that’s in a Great condition Rating..That’s to bad !!!
May 11, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Manager
mcaraway@Sterlingmccallchevy.com
Apr 24, 2020
Tried very hard to satisfy my wife but they didn’t succeed but it wasn’t for their effort .
Apr 27, 2020
Response from current dealership:
We’re glad we could provide you with a great experience! Thank you for your business!
Apr 23, 2020
Very helpful
Apr 27, 2020
Response from current dealership:
Thank you Jim!
Apr 27, 2020
Response from current dealership:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
Regards,
The Sterling McCall Chevrolet Team
Regards,
The Sterling McCall Chevrolet Team
If I could give no starts I would very unhelpful terrible experience!...rude salesman by the name of sal and he and Tab lied completely i had the worst experience ever and wasn’t treated very important I would never buy a vehicle here and would never refer anyone here!!!
Apr 21, 2020
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Manager
mcaraway@Sterlingmccallchevy.com
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Manager
mcaraway@Sterlingmccallchevy.com
Mar 29, 2020
We actually went in for this vehicle, and while waiting for financing, we found out that another salesman had
already sold it but hadn't updated the dealership's records. The particular salesman we worked with was very
patient with us (me, my wife, and our two kids ages 6 and 4). We spent close to three hours looking at vehicles
before we found one my wife liked. I definitely recommend this dealership!!
Mar 31, 2020
Response from current dealership:
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant visit!
Initially purchased a car via their website by mistake. Called the next day to schedule a test
drive of the vehicle with someone. Drove almost two hours to go and test drive the vehicle. Not
only was the employee that I was scheduled to test drive the vehicle with not there, but they
told me the car was being serviced and would not be ready until Monday. Then, the first
woman I spoke to that was supposed to "help" me called me a LIAR and talked to my friend
and I like we were stupid. She passed us off to a guy who tried to help, but didn't really do
much. I will say that he was much nicer than the first woman we talked to. Eventually a second
woman came to help us and she was THE BEST. If it wasn't for Alejandra swooping in to save
the day, I would not have purchased a vehicle that day, and you can believe nobody I know
would have gone to this dealership. Alejandra made the process smooth and simple. Mr.
Ivanic made the paperwork fun while still explaining everything thoroughly.
Mar 17, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.co
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.co
Mar 6, 2020
Great.
Mar 11, 2020
Response from current dealership:
Thank you for your visit!
Jeep I was interested in couldn’t be found on their lots. Spent several hours waiting for car to be found. Car was never found. Tried to negotiate on another Jeep same year,same features higher price to make price as the one I originally came to test drive. Wouldn’t budge. I ended up paying little more than I intended but very happy with my new Jeep. Just felt dealership should have been more understanding with my frustration and waiting for them to resolve their lost car. Also couldn’t furnish second key not a clue what happened to it. Texted my salesman about key haven’t gotten response. Hopefully dealership will pay for getting second key. Asked about warranty/warranties and all they gave me was copy of car fax.
Mar 17, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Horrible experience. First, the online ad and confirmed email quote by the Internet Manager became higher in person. They said I was
getting $10K off MSRP and it only ended up being $6250. Then I got royally screwed by their Finance officer. I walk in with a pre-approved
loan of 3.66 APR and he switches me to a 4.25 APR loan without informing me. They would not work with me the next day to get the vehicle
on my better loan. Very shady staff.
Mar 7, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Mar 2, 2020
Great experience
Mar 6, 2020
Response from current dealership:
Thank you, Leonardo! We look forward to your business with us again!
Mar 6, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
It was a gimmick. The car was not there and they wanted to sell another car. Then told my daughter with the first time buyers Plan the bank want 500 to a 1000 down. Even though the car was not what she wanted. We didn’t buy a car
Mar 7, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Jan 6, 2020
Response from current dealership:
Thank you for your kind words, we appreciate the feedback!
Mr Alonzo and Mr Raul are very professional, friendly and helpful. Highly recommend to do business with them
Dec 30, 2019
Response from current dealership:
Thank you for your kind words for Alonzo and Raul, we appreciate it!
Dec 24, 2019
Great dealership
Dec 27, 2019
Response from current dealership:
Thank you for your visit!
Called and spoke to a sales associate about a suburban they have had listed for a while with no pictures posted. asked if they could give more info and provide pictures before driving 45min to see in person. They took my info and said they would call back in 15-20 min. Its been almost 24hrs anf they never bothered calling me back. Something very strange to have a vehicle posted that long wothout photos and then ghost me when I called asking for pictures.
Dec 18, 2019
Response from current dealership:
Leonidas__300,
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Extrely hard to stay in contct with. I'm actually STILL waiting on a call with all the details of my financing from 5 days ago. It was the car of my dreams, but difficulty making contct and connections made me look elsewhere. Avoid having Eugenio as your sales rep.
Dec 18, 2019
Response from current dealership:
GuruNS7G4,
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
mcaraway@Sterlingmccallchevy.com
Dec 11, 2019
I get a different SUV the sale person nice Anh very well
Dec 12, 2019
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 8, 2019
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that Jordan could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
-Sterling McCall Chevrolet Team
Sincerely,
-Sterling McCall Chevrolet Team
Dec 4, 2019
What's up from and knowledgeable about the car I was enquiring about.
Dec 5, 2019
Response from current dealership:
Thank you for your inquiry, Raul!
Dec 13, 2019
Response from current dealership:
Thank you Kay for your kind words! We thank you for your business and look forward to your next visit!
Nov 27, 2019
Very informative and professional. Willing to work to get me the vehicle that I wanted
Nov 29, 2019
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
I already knew what I wanted, I just want to thank the dealership for having it on the lot... and they do a little extra to their vehicles which is a plus for me because now I don't have to worry about doing it before or after market. So ultimately the vehicle sold itself... But the dealer was a cool guy as well.
Nov 24, 2019
Response from current dealership:
Thank you for taking the time to write this great review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you.
Sincerely,
-Sterling McCall Chevrolet Team
Sincerely,
-Sterling McCall Chevrolet Team
Nov 19, 2019
The cars that were advertised were already gone. They then started sending me information on cars that I didn’t want and were not in my price range. It felt like click bait.
Nov 27, 2019
Response from current dealership:
Judith,
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at mcaraway@Sterlingmccallchevy.com. I look forward to speaking with you.
Maurice Caraway
General Sales Manager
Oct 31, 2019
I would give them no stars if possible! They wasted my whole day. I looked at there vehicle gave them a call and spoke to one of the salesman there who clearly stated that come the car is available! I told him I’ll be there around 11 and I told him exactly what car I was looking at it he put me on hold to go get the keys to see if it was still there which 45 mins gone right here then he told me yes the car is available my family and I drove and hour and 45 mins to go get the car and when we get there he’s like that car was sold yesterday! And then kept showing other vehicles! They are a big scam just wasting people’s time and money to try and get them to the dealership so they can get you to just come out there! Never doing business with them! Nor will my family and friends
Nov 1, 2019
Response from current dealership:
Anum I am sorry to hear we let you down during your visit and that the vehicle sold. Someone should have informed you sooner. Can you please contact so I can try to make up for this?
Sergio Solis
General Manager
ssolis@Sterlingmccallchevy.com
Sergio Solis
General Manager
ssolis@Sterlingmccallchevy.com
Oct 19, 2019
Very prompt
Oct 19, 2019
Response from current dealership:
Thank you David!
Car was sold when I arrived. Was told that it was sold days prior. But a person called and ask if was I coming to see vehicle. Big waste of time.
Oct 4, 2019
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Sergio Solis
General Sales Manager
281-784-5079
ssolis@Sterlingmccallchevy.com
Sergio Solis
General Sales Manager
281-784-5079
ssolis@Sterlingmccallchevy.com
Dealer NEVER informed us there was a mechanical issue with this vehicle & we drove an hour to get there!!! Will not do business with them, moving forward. Very disinterested sales department!!!
Sep 6, 2019
Response from current dealership:
I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at ssolis@Sterlingmccallchevy.com
Sergio Solis
General Sales Manager
Sergio Solis
General Sales Manager
Aug 21, 2019
Made it an easy process.
Aug 22, 2019
Response from current dealership:
Rosa, thank you for your incredible review! We're happy we could be of service.
- The Sterling McCall Chevrolet Team
- The Sterling McCall Chevrolet Team
Horrible experience. Wanted $3000 more than advertised
price and claimed the car was being serviced in the
service department when in fact it was parked on the
sales lot.
Aug 12, 2019
Response from current dealership:
Hello,
Thank you for your feedback. There is no way that should have happened, I will be more than happy to speak with you at your earliest convenience to rectify the situation! I am truly sorry to hear about your experience and if you allow me the opportunity I will certainly make it right for you. Thanks again and I look forward to speaking with you!
Sincerely,
Temo Garcia
Pre-Owned Director
tgarcia@sterlingmccallchevy.com
Thank you for your feedback. There is no way that should have happened, I will be more than happy to speak with you at your earliest convenience to rectify the situation! I am truly sorry to hear about your experience and if you allow me the opportunity I will certainly make it right for you. Thanks again and I look forward to speaking with you!
Sincerely,
Temo Garcia
Pre-Owned Director
tgarcia@sterlingmccallchevy.com
Sale person was very helpful. Unfortunately the quality of the car was terrible. Went for a test drive, car had a noticeable noise coming from the front end. I do understand its a pre-owned car. However I expected a dealership to have some quality standard.
Jul 31, 2019
Response from current dealership:
Hi Crossway,
Thank you for bringing this to my attention. I apologize for what you have experienced during your car-buying experience. I would like an opportunity to address your concerns and to earn your business, please contact me at ssolis@sterlingmccallchevy.com. I look forward to speaking with you.
Sergio Solis
General Sales Manager
Thank you for bringing this to my attention. I apologize for what you have experienced during your car-buying experience. I would like an opportunity to address your concerns and to earn your business, please contact me at ssolis@sterlingmccallchevy.com. I look forward to speaking with you.
Sergio Solis
General Sales Manager
Jul 3, 2019
They were responsive but they added all these packages to the car which raised the cost to be about $2,000 more than the listed price. The online agent, Fernandez, was really honest will me about how they do their competitive online pricing so that I didn’t have to waste a trip.
Jul 5, 2019
Response from current dealership:
Tara,
Thank you for your feedback and we apologize we were not able to earn your business although we may have a similar options without options packages. Please let me know if there is anything I can do to assist! Thanks again for your feedback!
DARRELL THOMPSON
GENERAL MANAGER
darrellthompson@sterlingmccallchevy.com
Thank you for your feedback and we apologize we were not able to earn your business although we may have a similar options without options packages. Please let me know if there is anything I can do to assist! Thanks again for your feedback!
DARRELL THOMPSON
GENERAL MANAGER
darrellthompson@sterlingmccallchevy.com
called and sent an email before driving there to check if the car is still available and got an email
saying yes it was, so i drove there for a whole HOUR only to find out that it was an automated
email and the car was SOLD. and thats that. very unprofessional
Jun 14, 2019
Response from current dealership:
Hello,
Thank you for your feedback and I am very sorry to hear about your experience. I would like some more information and if I come across a replacement vehicle I will surely do everything I can to assist. Again, thank you for your feedback and I hope I have the opportunity to correct this issue and I will certainly research your visit if you provide more information!
Sincerely,
Darrell Thompson
General Manager
darrellthompson@sterlingmccallchevy.com
Thank you for your feedback and I am very sorry to hear about your experience. I would like some more information and if I come across a replacement vehicle I will surely do everything I can to assist. Again, thank you for your feedback and I hope I have the opportunity to correct this issue and I will certainly research your visit if you provide more information!
Sincerely,
Darrell Thompson
General Manager
darrellthompson@sterlingmccallchevy.com
Jun 13, 2019
They didn’t fix the converable hard top before I
bought the SSR it’s costing me 2500.00 more
money than I made the deal for...
Jun 13, 2019
Response from current dealership:
Thank you for your visit!
The vehicle I was lookout to buy was sold, though they emailed me to let me know with time that it did. When I went it my husband and I were able to find a different vehicle we both liked at a great deal. My hucbands credit isnt the best, and they were still able to help us out. Great place, would recommend
Apr 1, 2019
Response from current dealership:
Thank you Evellincs for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
the price they are showing now is higher
because when I looked at it it was under 12000
but when I got there after driving an hour to get
there they tried to add 2800 dollars to the price
for packages and accessories! That’s not
including tax title and license! So don’t believe
the internet prices that this dealership shows!
Will never go
back to munday
Feb 21, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience with sales was anything but satisfactory . I would like an opportunity to address your concerns and to earn your business, please contact me at 281-784-5079. I look forward to speaking with you.
Sergio Solis
General Sales Manager
ssolis@mundaychevy.com
Sergio Solis
General Sales Manager
ssolis@mundaychevy.com
Feb 14, 2019
This vehicle was in outstanding condition and worth every penny. However I couldn't get off from work in time to finalize the
deal before some one else did. My sales person Sal was very helpful and made me feel comfortable and confident about them.
Feb 14, 2019
Response from current dealership:
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Horrible experience. The costumer service was terrible, on the phone and in person. They added $4,000 to the original price in dealer add-ons and when the representative said he was going to ask for a better price he came back 15 minutes later saying he could only knock it down a couple hundred dollars. Thanks for wasting my time
Jan 11, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize for any inconvenience. I would like an opportunity to fix this and to earn your business, please contact me. I look forward to speaking with you.
Kind Regards,
Sergio Solis
General Sales Manager
ssolis@mundaychevy.com
Kind Regards,
Sergio Solis
General Sales Manager
ssolis@mundaychevy.com
Jan 7, 2019
I asked about a Dodge Charger and changed my mind to a Chevrolet Camaro. And I was approved in one day
and drove the car off the lot the next day. GREAT team at Munday.
Jan 7, 2019
Response from current dealership:
Hi Barry,
Thank you so much for your shinning review! We are so glad we were able to provide you with a great experience! We hope you will return next time!
Thank you so much for your shinning review! We are so glad we were able to provide you with a great experience! We hope you will return next time!
Dec 18, 2018
Dealership contacted me right away
Dec 18, 2018
Response from current dealership:
Thank you for your inquiry!
Oct 25, 2018
Response from current dealership:
Thank you Mike for your kind words! We thank you for your business and look forward to your next visit!
Oct 14, 2018
Good experience
Jan 7, 2019
Response from current dealership:
Jack, we are pleased to hear about your good experience at Munday Chevrolet! If there is anything else we can do for you, please feel free to give us a call.
Oct 11, 2018
He was nice to talk to, even answer my questions
Jan 7, 2019
Response from current dealership:
We appreciate the kind words, Sandra. We look forward to seeing you again in the future!
Jul 6, 2018
Markeith from Munday Chevrolet contacted us and helped us test drive and
find a car for my son that was priced right, was safe, and fits in my sons
budget. The staff here is very friendly and I highly recommend them.
Apr 17, 2018
I had positive interaction with Munday chevrolet. Unfortunately I chose to
purchase my Mercedes from a Mercedes dealership, as to get a fully
extended warranty.
Mar 19, 2018
Dealer responded immediately to my email. They were very courteous and
did not bombard me with follow up emails or phone calls like other dealers I
have made contact with.
Feb 28, 2018
Got contacted and was discussing final tax price for my state but never
heard back. Too bad as I was ready to purchase that van the same day.
Feb 2, 2018
They told me one price over the phone and when I got there the sales men that I spoke to was too busy and sent out his assistant to show me a price that was 10% higher then what I was originally told
After a salesman contacted me in a timely manner I decided to visit Munday
Chevy, test drove the car and decided to try to buy, So far so good...when I
did not care for the financing deal I asked for a purchase order to be sent
to my credit union. Things fell apart quickly: they would not do this unless I
either purchased a $2K warranty or took the "package" for $1,588.00 that
gets you wheel locks ($25-30), window tint ($125-150) and-get
THIS...nitrogen in the tires for one year!! As a former car salesman myself,
I can tell you I laughed in their faces! "Just honor your CarGurus ad price,"
I said. "No, we need to make some money," they said. Hey, I'm cool with
making a profit, this is America! But come on-don't lie just to get me in. If you
advertise a price, honor the price. TOTAL lack of ethics and integrity. I took
pride in treating my customers right. I would never jerk my customers
around. I would have told my manager to pound sand at a proposal like
that. Summation: DISHONEST, UNETHICAL, IMMORAL. period. Stay
away, there are much better Chevy dealers out here, I've worked for a few.
Dec 14, 2017
I was and am satisfied with the service I received from the sales force . I feel
they took extra steps to help the transaction go smoothly.
Nov 26, 2017
Great customer service
Sep 22, 2017
Great
Aug 24, 2017
I walked around the lot for about 20 minutes and no one approached me - guess it was to hot. Once inside I had to ask for help - no one approached me. Test drove truck and tried to make a deal, but they did not seem to want to sell the vehicle. Would not recommend.
Aug 24, 2017
Called me back but the vehicle was not exactly what I was looking for. Very nice people.
Jun 28, 2017
Excellent customer service Kenny G was very helpful as well as informative I'm very happy with the service I got
Apr 19, 2017
Had an appointment at 12 on saterday woke up saterday morning called and made sure they had the truck they told me yea they had 2 of them so I drove 2 hours and upon arrival they told me the truck sold the night before. Complete waist of my time not to mention waisted trip when all they had to say was we sold the truck
Mar 10, 2017
Upon the initial contact, I requested additional pictures of the vehicle. I did not receive the pictures but was contacted by a rep wanting to know if anyone else had contacted me. I said no and have not heard from anyone since.
Jan 21, 2017
I was real satisfied with the everything today offered me and I got a good deal on the vehicle and everything seems great with the vehicle and no sales people really good excellent service
Nov 18, 2016
Asked a simple question, got harassed repeatedly for the next 5 days. Told them I would not be doing business with a pushy sales person. Especially one without even a remedial command of the English language. Worst experience ever. I'd walk where needed to go before buying transportation from this place.
Nov 17, 2016
Called me right away.
Oct 16, 2016
Keep up good communications, internet browsing at the moment
Oct 6, 2016
Great communication
Sep 10, 2016
Every employee at Munday was friendly and helpful. I had a very fine buying experience!
Aug 23, 2016
1 salesman called and told me that they couldn't sell the truck because it had a recall on the airbag, I asked him if they were going to repair it or replace it and he said it could take up to a month,,the very next morning another salesman called me and told me that the truck could be repaired in a day or so,,,so who knows what the other is doing,,,to bad I bought a new Chevrolet from them before,,,don't know if I will ever call them again
Aug 23, 2016
They were pretty quick to contact me, and despite the outcome of
my experience my salesperson was really nice overall, but I also
felt like he didn't care too much about making the process go as
smoothly as possible. I came in to look at the car I was interested
in and ended up driving away with it that same day. The car had
major mechanical issues and they told me I could just bring it back
to get it fixed. I could tell they just wanted it driven off of the lot but
I was in desperate need of a car so I agreed and took it home. A
couple of days later I was told to bring the vehicle in for repairs and
they held my vehicle for about a good week before it was even
looked at. I was constantly being dodged by my salesperson and
after another long week of waiting I was told the bank denied my
loan and I had to return the vehicle. I'm not sure why I was even
allowed to take the car home if I wasn't approved. I ended up being
left without the car and waiting another week for my down payment
reimbursement. Overall, I felt like I went through more hell by
getting the car then by being carless and not having to go through
this whole process. I ended up losing my job because the entire
time I was waiting on my car to get fixed I had exhausted my funds
for uber rides and couldn't make it to work everyday. Very
disappointed and would never let anyone I care about buy a vehicle
from this place.
Aug 3, 2016
Good follow up and emails.
Jul 24, 2016
Did not like the experience. I wanted to drive the car on my own. This
resulted in lots of paperwork and waiting around. Then I could only drive the
car within 5 miles of the dealership. It also took quite a long time for the
dealer to get a temporary plate. I almost left without driving the car.
Everyone seems to be looked on as though they might steal the car.
Jun 25, 2016
This was the BEST experience with a dealership I've had thus far. Hector and the staff was not like the other fast talking salesman. They made sure I understood EVERYTHING step by step and I got approved same day. I LOVE my car and will make sure everyone I talk to go see Munday Chevrolet when buying a new/used car.
THANKS MUNDAY CHEVROLET!!!!
Apr 11, 2016
Worst dealer experience. ..
Had a 9am appointment salesman could not find car.
Finally found car 1 hour later.
After getting in car salesman had to get gas,that took another 15 to 20
minutes.
Apr 2, 2016
To much for this car.
Mar 11, 2015
They seem to be helpful getting us the new Corvette we ordered.
Dec 30, 2014
Fast response team
Dec 8, 2014
Do not deal with this garage. Very
unprofessional. Walked away
without the car after many hours
of dealing with the salesman and
a promised car on making my
way to the garage. When we got
there the car wasn't even
available. Waste of time.
Oct 29, 2014
Worked very hard to get the deal in the vehicle
I wanted!
Jun 10, 2014
I would NEVER purchase a vehicle from this dealership !!! Very unprofessional staff !!! It took getting a manager on the phone before someone in used cars to even talk to me. Then when he finally did he spoke to me as if I were a 5 yr old and stated he would find the info out and call me back. Needless to say that never happened. So happy I went elsewhere.
Jun 4, 2014
I emailed them, worked out a price, and picked up the car all in the
same day.
Mar 24, 2014
Salesman was not at all prepared. . . then the two trucks that I was there to see weren't even available to see. A waste of time!
Feb 6, 2013
Vehicles advertised never availale
Jan 20, 2013
Sal called me back and worked hard to get the deal done.
Dec 23, 2012
Responded within 5 minutes.