Group 1 Buick GMC South

Nice sales people

Excellent management and happy cheerful staff. Very enjoyablebdealership one could take customer service lessons from.again exemplary service

The worst dealership I’ve ever been to in my life. The first salesman is on his way to retirement and he had an attitude of he could care less about the sale. I ended up contacting the sales manager in the new car side and he helped the most. But he ended up sending to a rookie salesman that was worse then old guy. His customer service was trash. I came to the dealership with my credit union pre-approval and the two salesman plus the finance manager treated me like I was nothing. I was up there all day and then the finance manager was supposed to complete the deal. He decided to leave the office and just leave my paperwork in the corner. Then had the nerve to call me two days after I had already went somewhere else got the same truck in two hours. I just hung up in his face. I will never go to that location again. Buyers beware! If you come in with a pre-approved deal from your credit union. They will treat you like……If I could give them a No star I would!

VERY HORRIBLE EXPERIENCE!! We called this dealer and talked to Tadeo Martinez. We asked him about the car we saw on car gurus, he confirmed, we booked an appointment to look at the car and for test drive (only a few hours ago today!!). We drove more than an hour to get here! And when we got here, a different guy who claimed to be public sales man (a tall brown kinda-bald man who’s work counter was just next to the restroom, he did not even mention his name lol), said he will help us instead of the online sales person. Made us wait for a few mins and said the car is not for sale and it is going for auction. None of them said sorry once. That was very disrespectful to the customer and the service was TOO HORRIBLE. Why would we even come this far if the car isn’t available? Total waste of our time. Worst experience ever. Again, they did not apologize even once for the inconvenience.

HORRIBLE customer experience. These guys were literally cheating. Saw an used car in their website, talked to a representative named Maria Davila, fixed appointment and when I reached there I was told that car was sold half an hour back. Not even an apology. They wanted me to look for other cars. The manager was Jorge Gomez, very rude guy. I rode about an hour to reach this dealership. Informed them when I started. Still they let me know that the car was sold. This was literally cheating.

I was nervous about going with this dealership, after reading some of the reviews about some of the sales reps. But one sales rep had two really good reviews. So I called the dealership and asked for Richard. Richard was amazing and made everything seamless and easy. Thank you Richard for all of your hard work.

Contacted dealer spoke with Maria Sanchez regarding a vehicle I was interested in purchasing. I inquired if the vehicle was still available before coming in to which Maria verified with sales manager Dustin Ybanes that a previous purchase had fallen through and the vehicle WAS still available. We arrived at the dealership less than an hour after this conversation only to be told the vehicle was not available and that it had sold earlier in the day. We explained the conversation that had transpired with Maria and asked to speak with Dustin. My review is based on the experience with this "sales manager" he was not only rude but condescending and not willing to help clarify what had transpired in the less than hour that it took us to get to the dealership which is all I was interested in knowing so that it does not occur again. He clearly does not care for his customers or values this dealership reputation. He not only lost a customer today but an $80,000+ cash sale.

Horrible experience from start to finish. Took 3 days just to get a response from sales. I then had to call after 2 hours to get a response from sales person who say they will call you back in 15 minutes. Will tell you the car is in good shape and then present you a car with 6year old tires that have UV rot and a big defect in the side of the sidewall. Was then told that the car passed “inspection” which is scary because those tries need replacing now. Recommend staying away unless you want to do the salesman’s job, get no deals, and have them try to pass off $1800 worth of tire replacement to the new owner.

Great experience best managing and sales representative we bought the Charger beautiful car and great Performan

Richard is a great salesperson. Loved my car buying experience here. Worked with me to hit my number and worked out shipping from Houston to LA. Highly recommend.

good experience with salesman! financing was a total different experience. with xcellent credit 11+ percent was first that was put forward…felt insulted

Ralph was very informative answered all my questions without any hesitations I now own a C8 Thank you for your service.

Beck Masten was great! The process was very easy and my car was delivered straight to my door within 72 hours of purchase. I would definitely recommend them.

Very nice conversation. They seemed to be ready to help, but we had already found our car.

They were excellent. Patient with me, and we got a deal done.

My experience was great until I began working the deal. The car was advertised as a used certified vehicle with 24 miles with sales price of $128,995. When I got there they tacked on an additional $3500 saying that the certification wasn't included in the price of the car although that is how it was advertised and priced online. I found this to be very unsettling as I felt railroaded at that point. The dealership also charges a $1850 charge for a "SafePoint" GPS that I neither asked for nor wanted. The dealership did end up splitting the cost of the certification with me BUT couldn't remove it all together so in I was in fact forced to pay more $$ for the car. I have emailed and called the sales dept/manager with no return call as of yet to discuss refunding these costs. Buyer BEWARE of these things as they could end up costing you an additional $5,300 for the vehicle you choose.

The dealership and the salesman were great to work with Richard made sure he did everything he could to make the deal work for me

Be very careful! Got me back not the dealership with a good price and then switched it up on me. Not good! Stay away!!!

A five star experience for me. They picked me up at the airport, and I was on the road with my new van by 11am. Received great service after the sale as well!!!

Houston was little out of my way. Good experience

Had to negotiate a bit but all in all a good experience.

Be careful. Dealer was great until I payed and took delivery of vehicle. Can't get anyone to return my calls. Temp plates expired and still do not have title or registration even though I called and emailed several times.

Excellent

They stated to me that they don’t sell to no one other than residents of Texas and Louisiana. Such a waste of my time!

They was good

In the end this is where I purchased. They matched my trade in with others and compromised on the asking price. The manager was awesome and sales very helpful. Financing matched the interest rate of my credit union. I give my experience a 10 out of 10. O

Prices are not as advertised. This dealer will only sell vehicles at MSRP or higher. Went to test drive a brand new truck, and it had a 12+ inch scratch down the side of it. I’m only giving two stars because the receptionist and salesperson were friendly.

The experience was great. We decided to go in a different direction.

Sales people are the worst. Did not even try and work with me after they found out I had my own financing. Waited to hear back from the. And never did. Took my buisness elsewhere.

Good

Buyer beware! This dealership is a rip off. They tried to undercut my trade in by $20,000. Unfortunately for them, I had already checked Kelly Blue book and knew what the trade in value should be. The sales person Camilo was very callous when confronted with the KBB information. DO NOT go to this dealership. I should have understood this when I read all the 1 star reviews, so I will save you some time.

No customer service. Made an appointment and drove almost 1 hour to the dealership only to find out the vehicle was sold already.. Nobody offered to have a seat and let us try to find you something else to your interest.

Very responsible

Old fashioned bait and switch. Drove 20 miles, car no longer available when I got there. Had cars more expensive available. Drove away.

great service quick response

We met a nice young man named Jonathan, he was very helpful, he tried his best to find a vehicle for me but there just wasn’t one out there with everything that I wanted.

Can’t get them to call back, whenever I call, I get a dispatch who forwards me to voicemail

Was called for the vehicle but sold when got there they tried to sell a different car and it also was sold right before us waste of time

They lied about the condition of the car, said interior was a 10 but it needed a 2600.00 dollar dash pad?

I ended up purchasing this vehicle and was one of the most easy process and experience I have ever had buying a vehicle.

Good

Made an inquiry on a 2014 Ford f-150. Had an a email within minutes from the dealership. Rafael then followed up with a phone call and gave me more details about the vehicle. After my wife came home, we headed to the dealership to look at the truck. Rafael had to leave, but had let his partner, Pepe know we would be there. Pepe had the truck waiting for us to view and test drive. After we drove the truck, Pepe helped us with any questions we had. We decided to purchase the truck. The dealership offered us a fair value for our trade ($3,000.00 more than two other dealers). We went to the financing department and they had a bit of a backlog. I needed to be on a zoom meeting by 7:00 pm. They were nice enough to give me an office to use to make the meeting. After the meeting, I was able to finish up the paperwork and we were on our way home. I would say it was one of the best experiences with a dealership ever. Pepe and Rafael have followed up a couple times.

Bad customer service, I spoke with Luis Peña, he ask for credit app to give me an opportunity to work on a deal, they don’t want to assist me, the manager refused to speak with me, I have a txt msg from this guy, they don’t want to work with my bank pre approval, he ask only for credit app every time when I call him, because he don’t care about customer, he didn’t want to do anything

Nice car

They contacted me.

Great folks and I heard from several of their people.

The sales staff provided prompt responses to my requests. The finance staff was also fairly responsive. I'm disappointed that the dealership installs items on the vehicles that they won't remove so that they can improve sales margins. Of course, I don't think they do this on all vehicles, but I know the one I am considering does. Overall, I have been satisfied with the experience and interaction with the staff.

Was initially contacted by the dealer, finally spoke to Ena Pasasin and told her the truck i was looking for, she stated that she would check and see if she could locate the truck for me. Never heard back from her. I emailed her the following day only to be told that she was sorry , she was dealing with two other customers and would check the following day, this was on 11/30/20. Its now Dec 22,2020 and still haven't heard from her. Id rather pay significantly more for a truck elsewhere than to be ignored by this salesperson/dealership.

Great response and commitment to please the customer

They were very Good to Deal With.

Very professional sales team.

They were in contact with me, however we were not able to make a deal.

Chad was very helpful in making the transaction long distant however nothing was said about a make ready protection package would be added to the price listed. The finance officer did not know how to process financing for a business company had to ask his manager many times how to write up the deal.

This place is a bait and switch! They repeatedly advertise vehicles they don’t have. I have reached out regarding a vehicle online for 2 weeks in a row and each time I was told “it just sold today but we have a similar vehicle for $16-20k more.” Also, they are advertising much lower prices on car guru and then the prices rises when you discuss it with an employee.

Fast response

Emailed with a request for simple, specific information on a vehicle. I received an email acknowledging their receipt of my request, but no information that I wanted. Received another email wanting me to call them to discuss the vehicle. While they did acknowledge my email, nothing I requested was provided. After that, nothing else was received. Had they answered my question in the email, they may have sold the vehicle.

I was in contact with someone at the dealer via text until the moment i got there. Drove over 1 hr and was told it JUST sold. I receive a call a week later saying sorry for the inconvenience but there was a mistake and the car WAS NOT sold.

Was willing to buy the car right away, with trade in and down payment. The guy claimed his name was Sal, made me wait a day for him to show the car to another man before me, never got back to me. Told me not to talk to anyone at the dealership, to refuse their help. I wasn’t asking to change or lower price of vehicle, he also did not have knowledge about 4Runner trims. Emailed 2 other ladies, asked for Chad the sales manager for pre-owned and none ever got back to me.

The dealership contacted me, and was really friendly and helpful

The car was available. I noticed a light wasn't working and there was a strong silicone glue smell inside. The truck was good but ultimately didn't reach a deal.

sold the truck i was going there to purchase. aggressively tried to up-sell. Said they would call me back and did not..

Quick response, very helpful and courteous

Had financing evbc in hand which apparently they have never heard of. I waited and waited for them to look at my trade in. They left my truck running and after 20 minutes I went and turned my truck off, I bought something to drink and kept waiting until I got fed up and left. Ended up having to drive 35 minutes back because I forgot they had taken my license and never brought it back to me. Was talked to by another sales guy Richard when I went back to get my license and he said he would try to work a deal .A sales lady followed up with me via telephone and I told her the issues and she said I probably should report it to a manager. Waiting to hear back from Richard. Update.. Richard was great he went above and beyond and got the deal done I'm very appreciative of everything. Thanks again Richard.

My wife and I was interested in a vehicle on the used car side online. I emailed and texted Beck & Masten on July 8, about more pictures. First off it took about 4 hours before someone to respond back. I finally get a message that someone will reach out to you soon. Ok..she called ask what was my request..I asked could I get more pictures because what I can see look like I see some scratches! She said do you have a iPhone I said yes..she said let me FaceTime you. So on FaceTime you can’t see every detail like you would on a picture. We clearly asked her are their any damage, dents, or scratches on the car, she said No! They asked can I come in today to test drive I said No...because I live 6.5 hours away! But I can come in tomorrow to make a purchase! She said I had to pay $500 holding fee...we paid the fee! On Thursday morning July 9 I texted her to let her know that we are heading that way! On arrival seeing the car, it totally look terrible and front end fascial not secured

Good follow up

According to the Wednesday newspaper, there were 11 GMC Canyons for $23,000/$7000 off. When we went 3 days later there were none. We spoke to a salesman about the cars on the lot, he said there was nothing for that price. We told him about the newspaper ad and he said there was no ad like that. At that point I turned away. SOOO...deceptive ads and salesmen.

They texted us right away about the truck, when we got there it had just sold (bait car possibly). The next day we get a call from a different person asking us to come look at truck. The next day we get a call from another guy to come look at truck, I explained to him that were told the truck was sold, he said he'd get back to me, never did. Game over......

Did great job, worked to do a deal for me.

Was up front about financing

I called ahead about scheduling a time to see this car because I live an hour away. I got there at the scheduled time and the car was not available to see because the financing on the previous owners new car hadn’t gone through. This was extremely frustrating since I had communicated with them multiple times before heading to the dealership and I was never told it was unavailable.

Great

Timely and persistent follow ups.

The internet staff at Beck and Master are eager to sell.

The sales person was really nice and not pushy.

They sent me pics and answered all my questions.

Good communication. Salesman Rafael was helpful in getting more pictures at my request and updating me on the status of the vehicle

Actually pleasant experience. Had the opportunity to test drive 3 similar vehicles. Better than expected price for my vehicle. No pressure sale. Would purchase here again

Very nice process.

Quick and responsive

I bought a new Buick Envision from them because they gave me a good deal. It was the best experience I ever have had at a car dealership in over a half-century of purchasing new cars. They are an exemplary dealership!

Very busy and I guess that what they are in business for is to make money. Called 4 or 5 times and never did get a sales consultant on the phone. Did get and email from someone but couldnt talk to a live person

Great experience!!’

They got back with me in reasonable amount of time

Waited on a quote and call back - salesmen said they would send the next morning, never did. I called back and salesman apologized and said he would send a quote, he never did so I gave up. Purchased a new car elsewhere.

Prompt response and friendly people. I bought the car the same day and love it!

Proper response !!!

Fast responds

Quick to reply and answer all of my questions

Great dealer. Bought the truck

Responded within minutes to my email. Vehicle was exactly as described. Saleman Camilo was excellent, never was pushy or tried to oversell the vehicle. Financing staff was prompt and professional. Overall great experience, was in an out faster than I expected. Will consider them in the future.

The salesman James Zaro was very friendly. He had everything ready when I came back to pick up the car. He made the buying experience quick and easy.

I saw trucks for 16000 off msrp on car gurus. I went in and they did not even come close. I left but decided to contact the sales manager via telephone. I ask her about he discrepancy. Before responding she carries on about how they are number one in sales in Texas and number three in nation. She then tells me that car gurus makes up it own prices for its dealership. I told her that is nonsense. I said they are doing the classic bait and switch sales tactic. She said that her lawyers make sure that they are covered and that she is well aware that they are doing this shady sales practice. She told me to come back in and see what kind of deal they could work out for me and I declined. I told her I do not do business with shady business practices and that I would be reporting g them to the better business bureau. I came back online a week later and it looks like they have corrected their prices on car gurus. The sales manager admitted to bait and switch, unbelievable.

Fish was very helpful and did a great job. Don’t really like big dealerships just because you are being moved from one guy to another (and then you start to tell your story all over again) just keep it simple..

The advertisement had it as a automatic when I got there it was a standard big waste of time

dealer only sent repeated spam emails - I responded to each one asking them for more information or to call me... I finally gave up and just called in and got help - person that helped me had a hard time with english (not his fault) but communication wasn't as clear as I would have liked, he was polite and informative.

Responded quickly

The salemen was very nice .. when out to the car lot ..

I was treated very kindly.

Great communication

Good

I want to thank Beck & Masten salesman Carlos Murillo for giving me a great deal. His honesty, salesman ethics were awesome. I man of his word. Thank you Jesus. No other dealership beat his price and all the paperwork was ready for me to sign with the kindness of the finance department giving me the lowest rate. If you want a great deal go with Carlos Murillo at Beck & Masten South❣️ NO ONE CAN BEAT A CARLOS DEAL

Price showing was not the price offered to me. This price included bunch of incentives and rebates which will never be applied to the buyer. My price was around 25,500+tt?&l. Thus, its never the price advertised, its just a way for them to get you there.

While I did not buy this GMC, I did buy another one from here and Ifran was very helpful and responded back to me quickly

Contacted me within 24 hours.

Perfect car for me

It was a great experience shopping here. I walked in nervous not knowing what would happen. But from the beginning to the end, I was ensured that I would shop with confidence. And sure enough, Gustavo from the used car department was knowledgeable of what was in the lot. I was given more than what I would expect on my trade in and drove home with this beautiful truck! From sales to finance I was taken care of. Thank you guys! You've earned my trust and business.

Very good service

friendly and curtious

Drove an hour to see vehicle. Left with no price. Said you had to qualify for internet price only after we looked at truck. Never told us how you qualify. Said they would call the next morning with price. Never heard from them again. Wasted what little time I had after being flooded out from hurricane and NEEDING a new vehicle as ours was damaged.. will never go back or recommend. Completely disgusted.

Great customer service! Friendly staff-prompt response, purchased vehicle from dealer will continue to do business with them

The salesman was very helpful.

Great dealership. .contacted me right away..

Tried a few times to communicate with them. The response is an auto response that sounds promising but after writing back for information, I never heard back. I did get an email from their internet sales manager that asked if everything had been good for me. I wrote back that no, it had not been good, that I did not hear back, and that's as far as that went. So, I went back to the Cargurus site and contacted them again about a month later. Got the same response. Finally heard that the car was sold although it was still on the website. Terrible communications for an internet sales org.

Excellent response

I emailed with your sight, never heard. Looked up phone number, the man saud he would and see if car still available and call me right back, did not after hours I recalled another salesman told me color and some details could not help me registered with first guy, will have him call immediately, nothing told lady answering phone she finally had him call car nit there bever had been a computer problem.one of the wirst dealerships I have ever encountered.

They called me but was working never had time to go they are very respecfukl and willing to help anybody

Great dealer and very easy experience. Sales Consultant Gabriel Lopez was first class.

Excellent people to make a good deals

Poor- dealer advertised a 2008 yukon xl. No pics, no price. Sales reps never answered my questions concerning that veh.

Very nice dealership everyone was very helpful listing to my need and understanding me. I love and appreciated the fact even though they couldn't get me into the vehicle I wanted because of price they didn't try to put me in a vehicle that I didn't want , they have been keeping me updated on the vehicle that I want if the price change

I like this car alot. But I can not go down now. I need a ride.

Good

Fast response very helpful

When they responded to my email they were rude and told me the car I was interested in was no longer available but yet the car was still on the lot... they even went as far as calling me names...

I think all do a go job but I looking at white Chevrolet truck diesel and you didnt have inside the cab or the bed it would been nice to see that thank you

car was sold bust still online . . . . . . . . . . . . . .

great experience