Group 1 Buick GMC North

Mary

Dec 21, 2023

Received an email immediately from the customer relations assistant , I emailed back exactly what I wanted with all information. They said an individual would contact be soon regarding everything and thanked me for my response. Never got a call or email. They were not interested in my business. After waiting all day for a call i emailed the customer relations person back asking if someone was going to contact me. No email back. If you are series in buying I would contact someone else or visit them in store as their online sales is a big miss.

13 of 13 people found this review helpful.

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GuruTMSV3

Dec 12, 2023

Horrible experience as the dealer would NOT honor the CarGurus price. Immediately after arriving and sharing I wanted to purchase the vehicle they increased the Cargurus price and told me that it was a glitch in the system and apologized. The difference was an insignificant $2,000. They could have made it work, but chose not to. Horrible experience #baitandswitch

26 of 26 people found this review helpful.

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Eric

Dec 6, 2023

Prompt response. Attentive sales rep. Only reason a deal was not made, the truck sold before I could get there.

2 of 2 people found this review helpful.

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Jeffery

Nov 7, 2023

Very Good

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cattleone

Oct 29, 2023

I contacted dealer they contacted me they had already sold the truck. But I was very happy they responded to me.

0 of 1 people found this review helpful.

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Omar

Oct 24, 2023

Very amicable experience and transaction overall, I didn't feel disrespected in any way, when negotiating. Some sellers will treat you as if you don't know the value of cars, and try to get the most money out of you, not the case this time. Angel was very understanding and didn't get frustrated (as it's happened in the past) when I was countering their offer.

1 of 1 people found this review helpful.

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GuruW45SM

Sep 27, 2023

Responded less than 24 hours.. made an appointment.Worked with Terrance was in and out with my vehicle. Excellent service.

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Vergil

Sep 7, 2023

Great experience

1 of 1 people found this review helpful.

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Rob

Aug 25, 2023

Great experience. From sales through credit everything was smooth and transparent. Our sales rep, Dai Millan, was outstanding!

Is this review helpful? Yes | No

Guru9JQNHV

Aug 2, 2023

They responded to my email and answered my questions

1 of 1 people found this review helpful.

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Khan

Aug 8, 2021

Made an appointment to see the car and when I got there, I was told they wouldn’t be able to sell it to me because it their service technicians said it had numerous problems. Waste of time.

9 of 10 people found this review helpful.

Is this helpful? Yes | No

Aug 10, 2021

Response from current dealership:

That is not the kind of experience we seek to provide, Khan. Please call us when you can so we can address this together.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Judy

Aug 3, 2021

Well I was preapproved for financing when I got there and had an appointment with sales manager, and was told he was too busy. So this sales person took my application and went and showed him and he did not do business with my finance company. So was told he could get me financed thru his company unless we took out an 1800.00 communication package of some sort We refused that so they wanted a bigger down payment and all the while he was back and forth in the salesman's office then he wanted us to take out an extended warranty, so we finally told them to just forget it and walked out. It was the worst car lot I have ever been to by far

19 of 21 people found this review helpful.

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Aug 5, 2021

Response from current dealership:

Thank you for sharing your experience with us, Judy. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9CQWYF

Aug 2, 2021

The people were nice. When I went to test drive the vehicle, I heard a loose lifter in the engine and a grinding when I put it in reverse. A vehicle like this should never make it to the lot to even test drive.

4 of 4 people found this review helpful.

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Aug 4, 2021

Response from current dealership:

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Porschia

Jul 30, 2021

Quick responses

Is this review helpful? Yes | No

Aug 2, 2021

Response from current dealership:

Thanks for the great rating, Porschia. We're pleased that everything went well for you.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Hudo12

Jul 29, 2021

Drove over 150 miles round trip only to be denied because the couldn’t find the vehicle on their lot. Was posted online for sale.

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Jul 30, 2021

Response from current dealership:

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Randy

Jul 26, 2021

Sales person called me and I asked one simple question about the car. She said she would call back and never did. I have tried to contact the dealer and no one will call me back. I am pre approved for financing and sales people at this dealer ack as if they have no sense of urgency.

10 of 10 people found this review helpful.

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Jul 28, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us, Randy. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

20

Deborah

Jul 23, 2021

They were very responsive and helpful.

Is this review helpful? Yes | No

Richard

Jul 19, 2021

Awesome, bought it!

Is this review helpful? Yes | No

Jul 22, 2021

Response from current dealership:

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Brent

Jul 15, 2021

Dealer pricing is not as listed. Dealer attempts to add today's version of undercoating and pin striping to every car for $1895 addition. The service is called GPS Safepoint. Listed as something to track location of car and send alerts. Point of service is for dealer to send you notifications on specials and services. Last thing I would ever want. A quote from one of their press releases "SafePoint has become our #1 vendor program, generating over $5 million in gross profit in year one," says Joseph Pierce, General Manager at Beck & Masten GMC in Houston, Texas. "This is one of the few programs to delivered everything as promised." Caveat Emptor.

13 of 14 people found this review helpful.

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Jul 16, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us, Brent. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Georgia via email at gaplon@beckmasten.net

Jeff

Jul 13, 2021

Waited 7 days to find out they were only dealing with in person people. Nothing online and no deliveries. Wasted my time.

9 of 9 people found this review helpful.

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Jul 15, 2021

Response from current dealership:

Thank you for sharing your experience with us, Jeff. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Znarf

Jul 9, 2021

Went to look at this vehicle. It was not disclosed on cargurus that the vehicle is missing the driver side power step bar. Also this vehicle is sold as is no warranties per the sticker on the truck. I asked the sales person if they would budge the price since it has a broken part he said no. I drive 50mins to look at this vehicle only to find out its has a broken part that the dealer would not pay for. I think they should post a more accurate price reflecting on the condition of the vehicle.

15 of 15 people found this review helpful.

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Jul 12, 2021

Response from current dealership:

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to me so we may begin to move forward in a positive direction.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Timothy

Jul 5, 2021

Responded immediately purchased same day

Is this review helpful? Yes | No

Jul 7, 2021

Response from current dealership:

Timothy, we can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

J

Jun 27, 2021

Description of the vehicle as a 4WD is inaccurate and not consistent with the dealer description which the vehicle is a 2WD.

7 of 7 people found this review helpful.

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Jun 29, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us, J. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

JEAN ANN MURSKI

Jun 21, 2021

Very attentive

2 of 2 people found this review helpful.

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Jun 24, 2021

Response from current dealership:

We appreciate the kind words, Jean. We look forward to seeing you again in the future!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Gary

Jun 17, 2021

Our salesperson was great and very professional

Is this review helpful? Yes | No

Jun 21, 2021

Response from current dealership:

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

iguano79

Jun 10, 2021

**AVOID** A whole bunch of clowns - spoke for a few days with somebody for the “internet department” and negotiated a price without the phantom “performance pack” (some coat of special paint protector and who knows what else, nothing really adding value and only marking up the price). Show up there to test drive/purchase and the internet person was not available, manager was negotiating another deal and the price obviously had been jacked it up by adding a whole bunch of bogus add ons Don’t waste you time here

14 of 14 people found this review helpful.

Is this helpful? Yes | No

Jun 14, 2021

Response from current dealership:

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru94JG5N

May 22, 2021

Great experience came from Louisiana on Saturday morning and had everything ready for me to sign by time I got there! Big thank you Ryan Brady for making my wife’s Mother’s Day special!

0 of 1 people found this review helpful.

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May 26, 2021

Response from current dealership:

Thank you for the wonderful review and for traveling to Beck & Masten Buick GMC North from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Steven

May 22, 2021

I emailed, called, Facebook messaged, texted, and chatted with them on their website. I am out of state and CAN NOT get the info I wanted on a used Corolla they have. Maybe they just don't want to sell it to someone out of state? I was very interested in this vehicle and am extremely disappointed in their lack of communication. I do not understand why I can't get the information that I need. It's very frustrating! Update: A few minutes after posting this review, I emailed the Sales GM that has responded to so many reviews on here, thinking I might get a response. Nope, nothing. If you live out of state, I would avoid this dealership. They simply do not seem to care. It's as if you don't exist to them. Bueller...

13 of 13 people found this review helpful.

Is this helpful? Yes | No

May 24, 2021

Response from current dealership:

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

50

GuruCMV4B

May 21, 2021

I haven't bought yet but they got back to me.

Is this review helpful? Yes | No

May 26, 2021

Response from current dealership:

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you, please feel free to let us know.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Tim

May 11, 2021

Dealership did not listen to my requests to work via email and did not even seem to read my emails that I sent. Instead they wanted my number which I was not willing to give.

12 of 12 people found this review helpful.

Is this helpful? Yes | No

May 13, 2021

Response from current dealership:

Tim, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

DonBurnell

May 8, 2021

Good follow-up and customer centric interface.

Is this review helpful? Yes | No

May 12, 2021

Response from current dealership:

Thank you for the feedback, Don! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

justamorr

May 3, 2021

Do not buy a vehicle here!!! I was contacted by Ryan, a sales Rep at the dealership great over the phone and very welcoming but as soon as I sat down to make an offer and do paper work it was a nightmare. They asked me if I was financing and I told him I was bringing my own financing, he then told me “oh it’s gonna be more expensive ..outside financing adds $1000 to the vehicle price” which is crazy and I’ve never heard of a dealership doing business that way. Then they increased the price with almost $1800 in dealer add ins. I did not do business with them nor would I recommend anyone else to. I can only imagine how many people the get over on if this is the way they do business.

28 of 28 people found this review helpful.

Is this helpful? Yes | No

May 5, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Jimmyavila1983

Apr 9, 2021

Overall the dealership was very clean, the staff was very friendly and my salesman William was really helpful and not pushy. The vehicle was as described and was a good deal. The part that I did not like was when I got to the financing person he did not explain anything to me and just told me what the payment was, when I asked about why it was higher than what I was originally quoted he said because of the extended warranty, then I said I wanted to decline that and when I asked what else was on it they added gap insurance which I would have added anyway and lo jack security. All at an added expense that I never asked for. Beware of what all is included before you sign!! Overall good experience though.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Apr 12, 2021

Response from current dealership:

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely, Andrew Martinez, andrewm@beckmasten.net

John

Apr 5, 2021

Was told the car was available. Drove there 45 minutes and when we got there they said it was sold. Asked them why they did not contact us after we had asked to be contacted if the car had sold before we arrived, and they had no answer. The original salesperson said the day we contacted them that they had other like vehicles. When we inquired no one new anything about other like cars. Would not advise shopping there. There was no follow-up at all. Finally got an canned e-mail about one month after writing this review. In addition I called and asked for the person who wrote the canned e-mail. Got a voice mail and left a message. No one ever called me back. I do not write reviews ever, except in this case. Will never shop here.

12 of 12 people found this review helpful.

Is this helpful? Yes | No

Apr 7, 2021

Response from current dealership:

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

espriger13

Apr 4, 2021

I worked with Terry who was kind, attentive and answered my questions with personalized videos sent to my phone. Great experience.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 7, 2021

Response from current dealership:

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9TGVGW

Apr 4, 2021

Bait & switch, verified on phone they had car on lot, was told an hour later it was sold much earlier. Probably months earlier.

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Apr 6, 2021

Response from current dealership:

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Lonnie

Apr 2, 2021

Very informative,and helpful in every way

Is this review helpful? Yes | No

Apr 6, 2021

Response from current dealership:

Lonnie, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

John

Apr 2, 2021

Salesman was extremely pushy. And even used negative tactics to try a rush purchase. Worst experience ever noted. I do have screen shots of discussion with saleman. In one statement given by salesman "One of our other salesman said he seen you here before, that you not buying just looking, are you wasting my time kicking tires, because im really trying to help here." , now be advised ive never been to this dealership ever, and this text came only one hour after looking at their truck. I responded that he could tell that other saleman to kiss my Ã·Ã·Ã·. After this he started telling me someone else is looking at it and in financing, and someone was traveling on a flight tomorrow to look at it to buy, etc etc etc, trying to push a quick sale. My response was , oh well, if it sells.before i buy than ill look at another vehicle. And told him to send me some numbers with the trade in value for some new trucks on his lot. He than goes and tells me , he cant do that unless im at the dealership

10 of 10 people found this review helpful.

Is this helpful? Yes | No

Apr 6, 2021

Response from current dealership:

John, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

20

Bobby

Apr 1, 2021

Quick reply

Is this review helpful? Yes | No

Apr 2, 2021

Response from current dealership:

Bobby, we are thankful for your amazing rating. We look forward to working with you in the future.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely, Andrew Martinez, andrewm@beckmasten.net

ALEX

Mar 30, 2021

Went in to look at their car and ended up adding around $3000 of unexplained fees on top of the tax and title

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Apr 2, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely, Andrew Martinez, andrewm@beckmasten.net

30

Guru9TY76Y

Mar 22, 2021

They have been very understanding of what I am looking for. This is a big decision and they understand that.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 24, 2021

Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Christie81979

Mar 17, 2021

Absolutely not a great experience!!! Responded 2 days later and I had already purchased my new vehicle! Their loss!

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Mar 19, 2021

Response from current dealership:

We want to learn more regarding your recent experience as it does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Jaylon

Mar 16, 2021

Although I did not end up going with this vehicle, they were very nice!!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 18, 2021

Response from current dealership:

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Senthil

Mar 10, 2021

They were friendly and helpful all the time and answered all my queries very patiently.

Is this review helpful? Yes | No

Mar 12, 2021

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9WVRMM

Mar 7, 2021

Didn't buy but they replied quickly and followed up on us a couple of days after. The vehicle we contacted them was out of our budget but they continue to send vehicles that fit our needs as they come in.

Is this review helpful? Yes | No

Mar 10, 2021

Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information.

Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net

javier

Feb 14, 2021

great customer service

Is this review helpful? Yes | No

Feb 17, 2021

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

20

Guru95M3ZX

Feb 4, 2021

Answered all my questions and send me all info on vicheal i was looking at.

Is this review helpful? Yes | No

Feb 5, 2021

Response from current dealership:

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information.

Sincerely,
Victoria Gilliland- vgilliland@beckmasten.net

Reggie

Jan 22, 2021

Great

Is this review helpful? Yes | No

Jan 25, 2021

Response from current dealership:

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Marcus

Jan 20, 2021

Nice looking car!

Is this review helpful? Yes | No

Jan 22, 2021

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Terrence Gibson

Jan 18, 2021

Great experience, Vic was great

Is this review helpful? Yes | No

Jan 21, 2021

Response from current dealership:

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Jovana

Jan 15, 2021

First they send ton of generic emails for you to come and see their inventory. After I told them to check Vin from CarGurus and give me their best price, that vehicle is MIA. The vehicle they offer is $$$ more expensive and days after, nobody is giving out total price online. So disappointed!

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Jan 20, 2021

Response from current dealership:

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Mariam

Jan 13, 2021

Excellent customer service

Is this review helpful? Yes | No

Jan 15, 2021

Response from current dealership:

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Kristen

Jan 11, 2021

Very attentive. Did not feel pressured. Just wish had been a long bed.

Is this review helpful? Yes | No

Jan 14, 2021

Response from current dealership:

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9DHC24

Jan 9, 2021

After inquiring online through CG, I got a hang-up call from the dealership. Then I received two emails from an Anna regarding a salesperson, Ashly, who I never heard from either even though I provided my phone number (again). I finally, after waiting several hours, called for myself (defeats purpose of online inquiry) and spoke with a Megan who was very polite and said yes, car is available but not for the price listed on CG...... Available for 4k more.....even though I was literally looking at the CG listing as we spoke. Would not honor that price.

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Jan 12, 2021

Response from current dealership:

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Beck & Masten Buick GMC North. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Itoamon

Jan 3, 2021

Overall good experience

Is this review helpful? Yes | No

Jan 5, 2021

Response from current dealership:

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Mark

Dec 30, 2020

Ended up buying from a different dealer, yet this dealer was very professional!!

Is this review helpful? Yes | No

Jan 4, 2021

Response from current dealership:

Mark, we are thankful for your amazing review. We hope to work with you in the future.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Craig

Dec 26, 2020

It took a while before the dealer contacted me. I asked for some information on some other vehicles in my price range and they sent me an email and it wasn’t a vehicle I was looking for and I have not heard back from the company as of today thank you.

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Dec 29, 2020

Response from current dealership:

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Curtis

Dec 25, 2020

I called number twice and left messages as well as email response. Finally called back a third time on the third day and asked to speak to a manager. He said the two white GMC ‘s had been sold despite still being on the Cargurus site. Than I got another email saying “is there a reason why we haven’t been in contact with you?” Wish I could give them 0 stars. Lost my business

4 of 5 people found this review helpful.

Is this helpful? Yes | No

Dec 28, 2020

Response from current dealership:

Hello Curtis, I'm concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me at your convenience as I'd love to work towards an understanding. Thank you.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Allison

Dec 21, 2020

I had a great experience with Beck and Masten. Ryan was a great salesman to work with, and Cesar made the finance process easy.

Is this review helpful? Yes | No

Dec 23, 2020

Response from current dealership:

Allison, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Lorenzo

Dec 13, 2020

Excellent customer service

Is this review helpful? Yes | No

Dec 16, 2020

Response from current dealership:

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

robert

Dec 9, 2020

Very bad communication from dealership. Difficult to get final price of vehicle. Forced to buy a gps system close to $900.00. At the end of the process the salesman then “discovers” a dent that was not initially disclosed verbally or in photos. Beware.

13 of 13 people found this review helpful.

Is this helpful? Yes | No

Dec 11, 2020

Response from current dealership:

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

shekuturbe1

Dec 8, 2020

I bought my scat pack !!

Is this review helpful? Yes | No

Dec 10, 2020

Response from current dealership:

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9ZYBGJ

Dec 7, 2020

Never send me information about 2017 ford f250 talk to Megan but never send me anything really bad experience.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Dec 9, 2020

Response from current dealership:

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9D6JT3

Dec 2, 2020

Dealer contacted me immediately and was very helpful in getting information to me.

Is this review helpful? Yes | No

Dec 4, 2020

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru9D3G1D

Nov 27, 2020

Salesman was professional, but was unable to justify the numbers. Although presented with factual math according to excellent credit, down payments, tax,title and ARP, he insisted to go a different rout ( salesman Tactic) where the Buyer gets confused thinking because he got the payments he wanted, he got a good deal. Lol

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Dec 1, 2020

Response from current dealership:

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Gabe

Nov 24, 2020

Great salesperson Mr. Kelly, never pushy, did communicate with us throughout the entire process, we didn’t buy from the dealership due to the interest rate being too high for the the truck we were interested in. When looking for another vehicle will give them another try!

Is this review helpful? Yes | No

Nov 25, 2020

Response from current dealership:

Thank you for stopping by our dealership. We hope to see you again in the future, be it service or sales. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Eileen

Nov 21, 2020

I received a reply a few days after I had emailed questions about the car, which were not answered. The reply asked what help I needed, so I wondered if heâd even read my original email. The first person to contact me was an internet person at the dealership. She also didnât answer any of my questions. I only sent three short questions so Iâm not sure what the problem was at the dealership. This car as my top pick and I was considering traveling to the dealer (which is not in my state) to see it. However, given their lackluster response I am assuming the car is either sold or they arenât motivated to sell it. Moving on to other options.

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Nov 24, 2020

Response from current dealership:

Eileen, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Linda

Nov 16, 2020

The dealer did respond to me, however, the price in the email was $4,000 more than was shown on Cargurus. I responded to this huge differenceThanks. and the price was adjusted to close to the amount on Cargurus.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Nov 18, 2020

Response from current dealership:

Linda, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GTLee53

Nov 11, 2020

They were very proactive about contacting me about the vehicle but unfortunately when I was ready to purchase the next day, I found out the vehicle had been sold. They did respond with information on other vehicles they thought I would be interested in.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 13, 2020

Response from current dealership:

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Alberto

Oct 31, 2020

I talked to America at the dealership and she is a great person she called me back

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 3, 2020

Response from current dealership:

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

David

Oct 31, 2020

Three different people from the dealership reached out on my pricing inquiry and after 3 days I still don't have numbers on the vehicle. A 4th person was pulled in to do the numbers which I expected but then I was told by the main contact I was working with to reach out to him directly. Insanely frustrating to have to keep talking to different people.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Nov 3, 2020

Response from current dealership:

Thank you for alerting us to this issue, David. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Yul

Oct 30, 2020

dealer was very knowledgeable, very polite, great to work with.

Is this review helpful? Yes | No

Nov 2, 2020

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information. Sincerely, Andrew Martinez, andrewm@beckmasten.net

Blanca

Oct 12, 2020

Very good

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Oct 15, 2020

Response from current dealership:

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Shasta

Oct 7, 2020

Very Helpful and made my car buying experience easy! Michelle Shepherd was awesome to work with!

Is this review helpful? Yes | No

Oct 12, 2020

Response from current dealership:

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru3H6MF

Oct 4, 2020

They were very helpful but i ran into a lot of traffic because i was coming from out of town. I told the salesman i was going to be late and he was kinda rude after that so i took my business elsewhere

Is this review helpful? Yes | No

Dale

Oct 4, 2020

Fast response Good communication

Is this review helpful? Yes | No

Oct 7, 2020

Response from current dealership:

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Barbara

Sep 29, 2020

This was a most pleasant experience. Meet with salesman and looked at several trucks. Found a 2017 truck and purchased a truck the same day.

Is this review helpful? Yes | No

Oct 1, 2020

Response from current dealership:

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Michael

Sep 23, 2020

Car sold before the day they got back with me. Salesmen didn't give a damn about trying to help me with anything else.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Sep 24, 2020

Response from current dealership:

Michael, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Mark

Sep 19, 2020

So helpful and ready at a moments notice for any request around the clock!

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Sep 22, 2020

Response from current dealership:

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

patzkeba

Sep 13, 2020

Responded and respected my request to delay for awhile. Prices were very competitive.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Sep 14, 2020

Response from current dealership:

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruGJBLK

Sep 13, 2020

Sylvester is very nice and professional. I strongly recommend working with him.

Is this review helpful? Yes | No

Sep 14, 2020

Response from current dealership:

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC North and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Mia

Sep 9, 2020

Very good service.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Sep 14, 2020

Response from current dealership:

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Carl

Sep 8, 2020

Responded quickly

Is this review helpful? Yes | No

Sep 10, 2020

Response from current dealership:

We appreciate the kind words, Carl. We look forward to seeing you again in the future! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

20

Guru6XKFW

Sep 5, 2020

They were on my bank's list of preferred dealerships, so I went with them. I hope that my decision was just as good as the service. Michelle was really wonderful in helping me to decide on my purchase of this vehicle and she fixed a lot of the problems with the Juke.

Is this review helpful? Yes | No

Sep 10, 2020

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

David

Sep 5, 2020

Great company very helpful and they take time out to understand what it is you want they don’t just try to sell you something just because they actually work with you to get what it is you want. Very good customer service I would recommend this company to anyone in the market looking to buy a automobile.

Is this review helpful? Yes | No

Sep 10, 2020

Response from current dealership:

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruJ35Z9

Sep 3, 2020

They were very helpful

Is this review helpful? Yes | No

Sep 10, 2020

Response from current dealership:

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Vernon

Sep 1, 2020

First response within minutes. Asked for more photos, had them in about 1 1/2 hr.

Is this review helpful? Yes | No

Sep 4, 2020

Response from current dealership:

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Andrew

Aug 26, 2020

My internet sales person David was very quick in responding to my inquiry. The financial manager and David worked together to get the financing I need for the sale. The dealership went above and beyond to fix all of the issues found in their service check to provide me with a truck in perfect working condition. Communication between the dealership and myself has been fantastic as they have answered every question and concern I have had along the buying process. I would definitely recommend this dealership to anyone looking to buy a truck, new or used. I would definitely buy from them again.

Is this review helpful? Yes | No

Aug 31, 2020

Response from current dealership:

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC North and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruFRHXS

Aug 22, 2020

Didn't end up buying the truck from them but they were very fast at responding and answered all my questions very fast. Would definitely recommend them!

Is this review helpful? Yes | No

Aug 26, 2020

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Damon

Aug 22, 2020

met my needs . Thanks.

Is this review helpful? Yes | No

30

sjungman

Aug 19, 2020

They are pretty cut and dried. If you want the car, come and get it. They are not going to go above and beyond to win your business in a high-demand market like this. They replied back to me quickly, but when we spoke, it was pretty apparent that they knew the vehicle they had was going to sell and they were not going to try to deal with you in any special way; if you want the car, come see us, if not, someone will buy it. They advertise contactless sales, etc., but there was never a mention of bringing the vehicle to me. Plus, they are not very eager to trade and did not seem to care what I had to trade like some other dealerships were. I can see why they are not eager to earn the business on a high-demand car, but I was surprised that they did not try to get me to come see the car or anything.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 21, 2020

Response from current dealership:

I appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Roger Bryan

Aug 18, 2020

My overall impression of the company was pretty good, although I thought they could have been more responsive to my request for information.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Aug 20, 2020

Response from current dealership:

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Larry

Aug 13, 2020

Excellent

Is this review helpful? Yes | No

Aug 17, 2020

Response from current dealership:

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Miguel

Aug 12, 2020

Good people

Is this review helpful? Yes | No

Aug 17, 2020

Response from current dealership:

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Andrew Martinez, andrewm@beckmasten.net

toplessguy1958

Aug 7, 2020

Listed car that wasn’t actually available

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Aug 12, 2020

Response from current dealership:

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

2020Gmc3500

Aug 3, 2020

Great dealership!! Highly recommend, worth the drive or fly like we did.

Is this review helpful? Yes | No

Aug 6, 2020

Response from current dealership:

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC North and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Gene

Aug 3, 2020

Although I decided upon getting another vehicle from somewhere else, the dealership did their part in contacting and assisting me via email.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 6, 2020

Response from current dealership:

Thank you for the great review, Gene. Please come visit us if you need anything else, be it service or sales.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Jennifer

Jul 28, 2020

I'm still working with this dealer, the person helping me has been very helpful, and keeping in contact with me.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Jul 30, 2020

Response from current dealership:

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

DwayneDelacruz

Jul 23, 2020

Incredibly helpful and down to earth people working there. Got me a great deal on a 2020!!

Is this review helpful? Yes | No

Jul 23, 2020

Response from current dealership:

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

John

Jul 22, 2020

Darin at beck and masten has been very helpful and on top of things. Offered me a great deal and hoping to get to there soon to make the deal. Overall just very nice and helpful. If you're needing a car they can make it happen.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 23, 2020

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

garya

Jul 17, 2020

great

Is this review helpful? Yes | No

Jul 21, 2020

Response from current dealership:

Thank you for the great review, Gary. Please come visit us if you need anything else, be it service or sales. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Annette

Jul 12, 2020

Good

Is this review helpful? Yes | No

Jul 15, 2020

Response from current dealership:

Thanks, Annette! We take feedback here very seriously and we couldn't be happier to learn of your five-star experience with us! Safe driving!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Robert

Jul 3, 2020

The truck that I was interested in had been sold, but they are looking for a similar truck that they could offer.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 10, 2020

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Halspal

Jun 28, 2020

Treated very well and addressed all my concerns prior to purchasing

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 1, 2020

Response from current dealership:

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruLC3SG

Jun 23, 2020

Overall a good experience. Joseph was friendly and helpful. Checking out was fairly quick. The used car I purchased is running well a year later!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 25, 2020

Response from current dealership:

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Jackbukc

Jun 22, 2020

Good response time and information

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 24, 2020

Response from current dealership:

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Akbar

Jun 17, 2020

Good people, deal didn’t happen as we were too far apart

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 18, 2020

Response from current dealership:

We appreciate the kind words, Akbar.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Ana

Jun 16, 2020

Great thanks a lot

Is this review helpful? Yes | No

Jun 18, 2020

Response from current dealership:

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Melissa

Jun 15, 2020

Robert Wolfe was amazing! He spent a lot of time with us in order to get the best deal possible on my sons first brand new truck! He loves his new canyon and we appreciated the friendly environment. The only negative is we feel like we should have received the 120 days of no payments- the website does not indicate “or” for this option!

Is this review helpful? Yes | No

Jun 17, 2020

Response from current dealership:

Thank you for the feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC North, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

20

R

Jun 8, 2020

It was a great visit. Things didn't work out, but I would consider going back to them in the future. They are very professional.

Is this review helpful? Yes | No

Jun 11, 2020

Response from current dealership:

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruNVVDZ

Jun 4, 2020

Great!!!

Is this review helpful? Yes | No

Jun 9, 2020

Response from current dealership:

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future.We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

JEREMY

Jun 2, 2020

Wanted to haggle over whether I was approved for discounts. I knew I was but still wanted to have me complete paperwork. I purchased from another dealer who only needed my badge for proof & made entire deal over phone.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 8, 2020

Response from current dealership:

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Randy

Jun 2, 2020

It was excellent! Purchased a pre owned vehicle and couldn’t be happier.

Is this review helpful? Yes | No

Jun 3, 2020

Response from current dealership:

Thanks for your excellent feedback, Randy!
Sincerely,
Andrew Martinez, andrewm@beckmasten.net

dale

Jun 1, 2020

Good experience

Is this review helpful? Yes | No

Jun 3, 2020

Response from current dealership:

We appreciate your review!
Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruMK75V

May 31, 2020

I had a great experience. Everyone was extremely helpful and kind. They really made the experience less stressful and worked hard to make my deal happen. I’m very happy.

Is this review helpful? Yes | No

Jun 2, 2020

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Paul

May 28, 2020

Would have been a 5 star but the online listing price is a cash price only it was $13,488. But over all great experience

Is this review helpful? Yes | No

Jun 1, 2020

Response from current dealership:

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

juco22

May 27, 2020

Very prompt

Is this review helpful? Yes | No

Jun 1, 2020

Response from current dealership:

Thank you for this feedback. We value your business and hope you'll consider us again in the future.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruML1R7

May 27, 2020

Great

Is this review helpful? Yes | No

Jun 1, 2020

Response from current dealership:

Thank you for this wonderful feedback! We hope to see you again soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Ron

May 25, 2020

Contacted the dealer about a white F-150 they had advertised for an amazing price on their site as well as secondary sites. The first sales associate said that the truck was available and that another sales associate would contact me. Second sales associate emailed me simply saying truck is still available when do I want to come in. By this time I noticed the pics of the used white F-150 didn’t match up with the specs or virtual tour video. I questioned the second associate about it and got a response once again of “truck is available when can you come in?” I emailed again explaining my confusion to which I got a response of “stock photos, truck is red and available, when can you come in?” I wasn’t interested in the red truck and I wasn’t happy with the short responses. I explained that the pics on the site were of a used white F-150 and not stock photos and wanted clarification on what truck was being advertised. Long story short, will not buy from them.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

May 28, 2020

Response from current dealership:

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Abby

May 24, 2020

Terrible experience. I originally called to schedule an appt very close to closing time and I was informed by Angel that they would be open for an hour or so to come on in. Which I did! Viewed the car I was interested in and it was great. Told Angel the things I was concerned about which he said they would fix. Asked me to talk numbers with the financing guy which I also did. Mind you....never once did I imply I was wanting to buy immediately. We all know buying a car takes some time and approval from the wife as well as comparison to dealer int rates with my credit union was a must. After speaking with Trey and him pulling numbers and me informing I wanted to go home and speak with my wife, he then gathered his things and started bantering at me that how dare I waste his time. He stayed 2 hours after closing to work with me and if i didn’t sign right now he was done dealing with me. Never been treated like that at a dealership. Won’t ever again. Shop elsewhere.....trust me

4 of 4 people found this review helpful.

Is this helpful? Yes | No

May 27, 2020

Response from current dealership:

Thank you for sharing this review regarding your experience with us, Abby. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Norman

May 24, 2020

Quick and informative answer to all my questions

Is this review helpful? Yes | No

May 28, 2020

Response from current dealership:

Thank you for these kind words and great rating, Norman! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Floyd

May 17, 2020

They called me asap but i had already found a automobile.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

May 28, 2020

Response from current dealership:

Thank you for leaving us your feedback, Floyd. We're glad that our team reached out to you promptly. Should you have any other automotive needs, please keep in mind that we are open and here to assist you during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru6P6KJ

May 13, 2020

He was good...i ask for pictures but never got them

Is this review helpful? Yes | No

May 28, 2020

Response from current dealership:

Thank you for taking the time to tell us about your experience. We're sorry if you didn't receive the photos, we'll look into that with our team. Please know that we are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Shirley

May 13, 2020

Responded very quick.

Is this review helpful? Yes | No

May 28, 2020

Response from current dealership:

Shirley, thank you for letting us know how our team did! We're glad to hear that they were prompt and gave you a 5-star experience. Should you need anything else, we are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Perla

May 6, 2020

Contacted me immediately . Great service

Is this review helpful? Yes | No

May 20, 2020

Response from current dealership:

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Asibiki

May 5, 2020

AAA+ service

Is this review helpful? Yes | No

May 12, 2020

Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Best,
Andrew Martinez, andrewm@beckmasten.net

GuruSNMJ2

May 3, 2020

Great communication and customer service!

Is this review helpful? Yes | No

May 11, 2020

Response from current dealership:

Thank you for the feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC North, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Rhonda

Apr 26, 2020

It’s my fought that I went to the wrong dealership the one on 45 South... I get lost in Houston‍♀️. He was willing to help me with the deal I told him the vehicle was for my Daughter... Thanks for your Willingness to Help Me!!! I was Immediately Contacted Several Times to see when I was Available to come in and Test drive. Yes the listing and the price for the Vehicle was Correct

Is this review helpful? Yes | No

May 1, 2020

Response from current dealership:

Rhonda, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

tbdaniels01

Apr 18, 2020

Wonderful people and very caring

Is this review helpful? Yes | No

Apr 21, 2020

Response from current dealership:

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

guallyb

Apr 17, 2020

They responded however I was already working on a deal elsewhere.

Is this review helpful? Yes | No

Apr 20, 2020

Response from current dealership:

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

AlejandroF99

Apr 13, 2020

The whole purchase experience was great! I was explained everything with great detail and I just felt welcomed. I ended up buying my first truck and I couldn’t be happier.

Is this review helpful? Yes | No

Apr 16, 2020

Response from current dealership:

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

David

Apr 11, 2020

Got in, drove the truck, went straight to financs. Great people!

Is this review helpful? Yes | No

Apr 16, 2020

Response from current dealership:

Thank you for the feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC North, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!

We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastennorth.com/ for more information.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Viper_17762052

Apr 4, 2020

Horrible, spoke with a salesman about a Buick LaCrosse they had online. He said the car had sold 2 days before but he wanted me to look a impala that they had.i told him I really didn’t care to see it, the Buick is what I was interested in. He wasn’t taking no for a answer so I just said yeah whatever ok, Something just didn’t sound right, so lol I called a few hrs later pretending to be someone else.... spoke with a manager about the Buick. He tells me “o yesss ma’am, it’s still available “ . He told me it had been a few ppl calling him about it. At this point I knew I wasn’t gonna deal with this company! Period! I should have told the manager about his staff, but I’m sure it’s a part of the sells deals with car dealerships! So it’s a no for me . I got a good laugh from it though‍♀️

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Apr 6, 2020

Response from current dealership:

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

nick

Feb 23, 2020

I didn't get very far with them the vehicle I wanted had sold. But they responded quickly.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Feb 27, 2020

Response from current dealership:

We appreciate the kind words, Nick. We look forward to being able to work with you again in the future.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru1Y8P2

Feb 18, 2020

Yes they are great and I would love to be able to get my SUV from them

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Feb 20, 2020

Response from current dealership:

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Cindy

Feb 10, 2020

Quick to respond.

Is this review helpful? Yes | No

Feb 12, 2020

Response from current dealership:

Thank you for the great review, Cindy. Please come visit us if you need anything else, be it service or sales.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Justin

Feb 4, 2020

Great communication!

Is this review helpful? Yes | No

Feb 6, 2020

Response from current dealership:

Thank you for this amazing review, Justin! We really appreciate your business.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Dennis

Jan 31, 2020

Great presentation.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Feb 2, 2020

Response from current dealership:

Thank you for the great review, Dennis. Please come visit us if you need anything else, be it service or sales.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Chere'

Jan 5, 2020

Very professional. Courteous. Immediate response.

Is this review helpful? Yes | No

Jan 13, 2020

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Andrew Martinez, andrewm@beckmasten.net

h

Dec 26, 2019

They replied quickly but the other dealer was closer to me. So I never made it to Beck and Masten

Is this review helpful? Yes | No

Dec 29, 2019

Response from current dealership:

Thanks for taking the time to leave us this rating, H. Be sure to let us know if we can do anything for you in the future! Take care.

Andrew Martinez, andrewm@beckmasten.net

Jim

Dec 23, 2019

Dealer contacted me by text within minutes and we made an appointment for the next day. He had the car ready to go for a test drive when I arrived. He had a lot of patience as I took multiple test drives before I made my decision to buy. Took the time to answer all my questions without any pressure. They had the car beautifully detailed before delivery. Easy and pleasant buying experience.

Is this review helpful? Yes | No

Dec 27, 2019

Response from current dealership:

Jim, we loved reading this review! Happy customers are our aim, and it appears our team really hit the bullseye. We’ll make sure to share your experience with the team, and if you have any further questions, we’re always available to help.

Andrew Martinez, andrewm@beckmasten.net

Car1999

Dec 20, 2019

Great with follow up, but I ended up with a deal somewhere else

Is this review helpful? Yes | No

Dec 30, 2019

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Andrew Martinez, andrewm@beckmasten.net

John

Dec 3, 2019

The salesperson contacted me a couple of times to tell me there was another pending offer but never told me if it was sold or not so ... we never drove the two hours to go look at it.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Dec 5, 2019

Response from current dealership:

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Beck & Masten Buick GMC North. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Brenda

Nov 14, 2019

Very nice young man. Took his time to tell me about each car

Is this review helpful? Yes | No

Nov 16, 2019

Response from current dealership:

We love hearing about customers that have a terrific experience. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions!

Best,
Banks Chevrolet Cadillac Buick GMC Team

GuruW4F37

Nov 14, 2019

Good service wuz in and out with my new car

Is this review helpful? Yes | No

Nov 16, 2019

Response from current dealership:

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

Best,
Banks Chevrolet Cadillac Buick GMC Team

Bj

Nov 6, 2019

Excellent Service

Is this review helpful? Yes | No

Nov 7, 2019

Response from current dealership:

BJ, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

trg7154ford

Oct 27, 2019

They responded fast. But I was told only $6k minimum finance amount. Would not work with me because I only needed $2k financed.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Oct 28, 2019

Response from current dealership:

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Andrew

Oct 25, 2019

It took a few days. Then they told me the unit was sold and they had not updated it for a month or more.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Oct 27, 2019

Response from current dealership:

We're disappointed that you are dissatisfied with your experience. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

harold

Oct 21, 2019

The experience was very nice they were able to hold the vehicle over the weekend because I had a planned trip out of town and when I got back the following Monday the vehicle was ready and I took ownership

Is this review helpful? Yes | No

Oct 21, 2019

Response from current dealership:

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruNDHM9

Oct 19, 2019

David Claars nonchalant attitude, poor communication and abrasiveness turned me away. The first time I spoke with him on the phone, he acted like He was too busy to give me the time of day. Two days later I called and told him I was coming in. When I got there he didn't even have the car ready or looked up information about the car. He couldn't answer a single question I had. His rudeness became more apparent after the test drive. My daughters and I were standing by the car discussing it. He peeped his head out the door and said " are you coming inside to talk or you gonna chat all day." When I came inside ( hesitantly) he ushered us in and said " do you like the car". I said I liked it but I wanted to think about it. I told him I had difficulty making decisions. He mocked me saying " I don't get if you like the car just get it". I said again I wasn't ready and he Continued to push saying “if you you like the car what is the problem”. I walked away crying.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Oct 20, 2019

Response from current dealership:

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience.
Sincerely,
Andrew Martinez, andrewm@beckmasten.net

BEVERLY

Oct 17, 2019

I called the dealership & Benito answered my questions. I told him I would be coming soon to check the car out & test drive, so he yold me to ask for him. I went the next day, but he was off that Friday, 10/04/19, so Eddy Aguallo helped me instead. He was very pleasant, patient & informative. I will recommend Beck & Hasten to others going forward because of the great customer service GIVEN by Eddy Aguallo.

Is this review helpful? Yes | No

Oct 17, 2019

Response from current dealership:

Thank you so much for your feedback, Beverly. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Eddy. Please let us know if we can ever help you in the future.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Martin

Sep 24, 2019

He did a very good job

Is this review helpful? Yes | No

Sep 25, 2019

Response from current dealership:

Thank you very much for the compliments, Martin! We really appreciate it!

Best,
Andrew Martinez, andrewm@beckmasten.net

Steve

Sep 21, 2019

I called in the morning to hold the car because it’s about an 8 hr drive. Salesman said OK. I was going to go to the dealer after work. I called after work to let them know I was going and salesman said that someone was in finance right now purchasing the car. All he said was sorry, he didn’t know someone was looking at it.

4 of 5 people found this review helpful.

Is this helpful? Yes | No

Sep 22, 2019

Response from current dealership:

Thank you for leaving us this review, Steve. We strive to have every customer drive off our lot in a car they love, and it seems like the vehicle you were interested in was no longer available. If you’d like, we would be happy to find another vehicle to suit your needs. Please feel free to contact us if you have any other questions or inquiries. Take care.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

hector

Sep 9, 2019

Austin Mayes did an excellent job there.

Is this review helpful? Yes | No

Sep 9, 2019

Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Guru1DGBZ

Sep 5, 2019

Excellent experience from Mr Frank my salesman through finance with Mr Gomez. I’ll be back and so will my friends and family. I recommend using Beck and Masten. Chad.

Is this review helpful? Yes | No

Sep 5, 2019

Response from current dealership:

Thanks Chad we really appreciate earning your business today and in the future.

Ricky

Aug 27, 2019

Responded quickly, but did not answer a single question from my inquiry. Instead gave me a number to call them. I simply wanted a few questions answered to see if the car might be a good fit for me before calling and talking In depth about the vehicle.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Aug 28, 2019

Response from current dealership:

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Sincerely,

Andrew Martinez, andrewm@beckmasten.net

Felicia

Aug 19, 2019

I had a great experience w/ my salesman Marcus. Very professional and knowledgeable about the car I look to purchase. Thanks for your hard work.

Is this review helpful? Yes | No

Aug 20, 2019

Response from current dealership:

Thank you for the great review, Felicia. Please come visit us if you need anything else, be it service or sales.
Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Paul

Aug 15, 2019

Being a GMC-type dealership, several of our questions about the vehicle could not be answered. It was clean and we bought the Odyssey but the first morning home it would not start. Turned out the battery was bad and needed to be replaced. A backup light and a brake light were also out and needed replacement as was the rear wiper blade. We only received one fob because "the previous owner had lost the other one." It cost us nearly $300 to purchase another. Text messages to "Anna" at the dealership regarding these problems were not returned. The van had new tires but it was not known if they had been filled with nitrogen, as had the original tires when it Odyssey was new. This is a large and busy dealership and focuses primarily on sale of new vehicles. We live nearly 100 miles away so it was not practical to return to have our questions answered. Nevertheless, the price was good and we enjoy our "new" 2016 Odyssey.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 17, 2019

Response from current dealership:

We are disappointed to see that we did not earn a 5-star rating, Paul. If you would like to discuss in what ways we can improve in order to earn those additional 2 stars for your next visit, please reach out to us directly. We look forward to hearing from you. Thank you.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

raytexguy48

Aug 13, 2019

Very informative with fast response.

Is this review helpful? Yes | No

Aug 17, 2019

Response from current dealership:

Thank you for the great review!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Brenda

Aug 10, 2019

The SUV was sold but the salesman is excellent at keeping in touch with me and watching for another vehicle that might work for me.

Is this review helpful? Yes | No

Aug 12, 2019

Response from current dealership:

We appreciate the kind words, Brenda. We look forward to seeing you again in the future!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruWP6CV

Aug 5, 2019

Price as described. Great dealership! Worth the 5 hour drive!!

Is this review helpful? Yes | No

Aug 8, 2019

Response from current dealership:

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruXW65Y

Aug 1, 2019

Responded quickly, great customer service!

Is this review helpful? Yes | No

Aug 4, 2019

Response from current dealership:

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Alex

Jul 27, 2019

Real hard to work up a deal with them. I'd get emailed, respond right away, then not hear anything for days til I get an email saying they hadn't heard from me. Happened at least 3 times. At one point even gave me my number, of which they said they'd call but never did. Instead texted the next day, again which I responded to, and did not hear anything at all. In the end it's kind of comical, but this dealership needs an overhaul of their communication and customer service standards for sure.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 4, 2019

Response from current dealership:

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruV12XW

Jul 15, 2019

Great service, quick response

Is this review helpful? Yes | No

Aug 4, 2019

Response from current dealership:

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Russell

Jul 14, 2019

Terry had been a great help in our search for a new SUV.

Is this review helpful? Yes | No

Aug 4, 2019

Response from current dealership:

Thank you for your great review, Russell! We're glad to have Terryon our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Arturo

Jul 12, 2019

Received an answer

Is this review helpful? Yes | No

Aug 4, 2019

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Brandon

Jul 10, 2019

Very responsive

Is this review helpful? Yes | No

Aug 4, 2019

Response from current dealership:

We really appreciate your feedback, Brandon. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Jennifer

Jul 8, 2019

Excellent dealership. Wonderful service. Roylin and Cesar V made the buying experience a joy. And what a great car!

Is this review helpful? Yes | No

Aug 4, 2019

Response from current dealership:

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Donald

Jun 19, 2019

Quick response

Is this review helpful? Yes | No

Jun 20, 2019

Response from current dealership:

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Maurice

Jun 5, 2019

Contacted me immediately

Is this review helpful? Yes | No

Jun 20, 2019

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Rosa

Jun 4, 2019

Frank Usen was a great dealership man

Is this review helpful? Yes | No

Jun 20, 2019

Response from current dealership:

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Frank and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Charles

Jun 4, 2019

First off I told the salesman at least three times that I did not have a trade so he was well aware. We make a deal on a price. I was on my way to a rental car company for a one way rental from Ft. Worth to Houston. I called and told him that I would see him in a few hours. He said let me speak to my online manager to make sure we are all on the same page and that all the cards are laid out on the table and i'll call you back. An hour later the online manager called me back and informed me that since I didn't have a TRADE the vehicle would be $1000.00 more. I had spoken with the salesperson ( Manny) several times for a week so he was well aware of no trade. I will never go near Beck & Masten Buick GMC in Houston. Stay away unless you like getting screwed!!!

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Troy

May 31, 2019

Changed my mind about purchasing at this time. So no real review, but the salesman did what he could.

Is this review helpful? Yes | No

Roberto

May 30, 2019

I talk to two sales person and asked them if the truck was available and for the price they advertised it on line and both of them said yes. I drove hour and a half and when I got there no one wanted to help me. I finally found one of the sales person I talked to over the phone, he made me sit and wait another 30 minutes just to come and tell me that the vehicle I was looking at was no longer available but he could get me into another vehicle $10k more. I know many dealers use this technique but what a waste of my time and gas they wold probably get more business if they were honest.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Michael

May 26, 2019

Such a weird dealer! Already confirmed the deal on the demo car Encore, will set appointment to pick up, then the salesman disappeared , no response anymore! First time in this situation.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us

Samdixit0610

May 26, 2019

This car have some defects on top of the engine but they didn’t describe in detail so I feel I waist my time to make trip there

Is this review helpful? Yes | No

GuruWV1JM

Apr 29, 2019

My contact was through internet sales, they were prompt and courteous. Sale is pending.

Is this review helpful? Yes | No

May 16, 2019

Response from current dealership:

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Sherell

Apr 26, 2019

The representative from the dealership was helpful but we ended up purchasing from a different dealership.

Is this review helpful? Yes | No

May 16, 2019

Response from current dealership:

Thanks for the great feedback, Sherell. Please come visit us if you need anything else, be it service or sales.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

5

Jbel1975

Apr 25, 2019

I met with Larrick who reached out to me shortly after my inquiry. I requested communication via text which was easiest for me while I was at work. The listing I was originally interested in was not purchased. I found another 2018 F150 I like better. When I came to the lot I did have my own financing, they did try to push giving them an opportunity to get me a better rate but there was no need as I trusted the rate I had from my credit union plus I did not need another hit on my credit report. There was no pressure either from their sales pitch but there was an attempt as expected. Finalizing the paperwork and of course they pushed the paint protection, interior protection, alarm installs and stolen vehicle recovery system. My overall impression, was good and arriving with my own financing also helped as there is less sales pitch reasons to try an filter through when buying a car and negotiating the final price.

Is this review helpful? Yes | No

May 16, 2019

Response from current dealership:

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

Best,
Andrew Martinez, andrewm@beckmasten.net

Kristis

Apr 22, 2019

Very responsive.

Is this review helpful? Yes | No

May 16, 2019

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruL5CSP

Apr 7, 2019

Very professional they call me Right away

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 16, 2019

Response from current dealership:

We appreciate the kind words. We look forward to seeing you again in the future!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Nathan

Apr 5, 2019

Benito was great! He took his time to help me find the right truck within my budget and the finance department was quick and painless.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 16, 2019

Response from current dealership:

Thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle! We hope to see you back for scheduled maintenance or anything else we can help you with!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruLXXXD

Apr 5, 2019

Dealers didn't seem very enthusiastic about helping make the purchase once it was known that I was an out of state prospect. Their responses to my inquiries were vague and somewhat evasive. I did not get a good vibe from the conversation. Oh well!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 16, 2019

Response from current dealership:

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Steve

Apr 2, 2019

Seemed like a good place but i was to late by an hour on this one.

Is this review helpful? Yes | No

Apr 16, 2019

Response from current dealership:

Thanks for the great rating, Steve! We look forward to working with you in the future.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Judith

Mar 25, 2019

Car actually had 44,000 miles, said the add a thousand dollars tithe price if you use your own financing. Definitely would NOT RECOMMEND.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Connie

Mar 8, 2019

Benito Reyes was the best he help me out with the purchase of my truck went above and beyond everyone I came in contact with at beck&masten buick was very professional and friendly. I absolutely love my truck #go beck&mastennorthbuickgmc

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Leslie

Mar 6, 2019

Great help!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Santos

Mar 1, 2019

I called 30 mins before my arrival. Joe the salesman I spoke with reassured me the vehicle was ready for a test drive. After coming clear across town Nabbs tells me the vehicle is no longer available. Nabbs and Beck and Masten North Buick GMC decieved me and just ruined my car buying experience

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Milton

Feb 20, 2019

They called

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Ralph

Feb 13, 2019

Great Experience , Thinking on buying this unit. Would buy a unit from them

Is this review helpful? Yes | No

Feb 13, 2019

Response from current dealership:

Ralph, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with us! If there is anything else we can do for you, please feel free to give us a call.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Erendida

Feb 6, 2019

Great experience, very nice and helpful staff!

Is this review helpful? Yes | No

Feb 12, 2019

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

Sincerely, Andrew Martinez, andrewm@beckmasten.net

Anthony

Jan 30, 2019

I think the salesperson was knowledgeable, they were not trying to sell me something I did not want.and they understand people have situations. My experience was absolutely awesome. Thanks to the salesman Marcus

Is this review helpful? Yes | No

Feb 19, 2019

Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Best,
Andrew Martinez, andrewm@beckmasten.net

Wayne

Jan 21, 2019

Prompt, very professional.

Is this review helpful? Yes | No

Feb 19, 2019

Response from current dealership:

Thank you so much for taking time out of your day to share your experience with everyone. We believe in prompt and professional customer service and we're glad that our team made such a great impression on you.

Best,
Andrew Martinez, andrewm@beckmasten.net

Regina

Jan 17, 2019

Responded back quickly. Great dealer to work with.

Is this review helpful? Yes | No

Feb 19, 2019

Response from current dealership:

We appreciate the kind words. We look forward to seeing you again in the future!

Best,
Andrew Martinez, andrewm@beckmasten.net

Thai

Jan 17, 2019

Good service

Is this review helpful? Yes | No

Feb 19, 2019

Response from current dealership:

Thanks for the great rating. We're pleased that everything went well for you.

Best,
Andrew Martinez, andrewm@beckmasten.net

John

Jan 12, 2019

Called ASAP but vehicle was already sold

Is this review helpful? Yes | No

Feb 19, 2019

Response from current dealership:

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

Best,
Andrew Martinez, andrewm@beckmasten.net

Alejandro

Dec 29, 2018

Angel Fernandez help me to get the car I was looking for. Great experience!

Is this review helpful? Yes | No

Teads20

Dec 18, 2018

Very upset in the way that they treated me. Was planning on buying a truck, was told it was still in stock, I get there and it’s gone. This happened not only once, but twice.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Dec 19, 2018

Response from current dealership:

Thank you for leaving us this review. We strive to have every customer drive off our lot in a car they love, and it seems like the vehicle you were interested in was no longer available. If you’d like, we would be happy to find another vehicle to suit your needs. Please feel free to contact us if you have any other questions or inquiries. Take care.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruB9VL2

Dec 11, 2018

Great Experience ! I ended purchasing another Buick Encore they had on the lot

Is this review helpful? Yes | No

Dec 19, 2018

Response from current dealership:

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Vada_107

Dec 11, 2018

It was the smoothest process ever and our salesman Benito Reyes was fantastic!!!

Is this review helpful? Yes | No

Dec 11, 2018

Response from current dealership:

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Tony

Nov 25, 2018

Lerrick was very helpful and informative regarding this truck, unfortunately another salesman sold it before I could get there.

Is this review helpful? Yes | No

Nov 26, 2018

Response from current dealership:

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

20

DougMahoney

Nov 16, 2018

Great Service

Is this review helpful? Yes | No

Nov 26, 2018

Response from current dealership:

Doug, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC North! If there is anything else we can do for you, please feel free to give us a call.

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

Vmeister1

Nov 14, 2018

Dealership responded promptly.

Is this review helpful? Yes | No

Nov 26, 2018

Response from current dealership:

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Sincerely,
Andrew Martinez, andrewm@beckmasten.net

GuruXCQKX

Nov 4, 2018

The salesman was fantastic. It was unfortunate I was not able to proceed w/ the purchase. I had an emergency and I explained that to the salesman. Mr. Pena was very courteous and very simpathetic. I did inform him that I would contact him I’m ready to get my next vehicle.

Is this review helpful? Yes | No

Nov 5, 2018

Response from current dealership:

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Sincerely, Andrew Martinez, andrewm@beckmasten.net

GuruV3BX4

Oct 25, 2018

I was looking at buying a 2018 GMC Yukon SLE that was shown on CarGurus for $39,233. It was a demo with 5,500 miles on it. My wife and I drive 2 hours to get to Beck & Masten North. We test drive the car while they value my wifes 2011 Mercedes ML 350. We sit down and the salesman asks if we like the Yukon. "Yes, we love it". Ok, let me talk to my sales manager and we will work up some numbers. He comes back and says "ok, we will sell you the Yukon for 51,200 and give you $4,250" on your trade (I'd already received a trade offer of 7,500 on my Mercedes from another dealer a week prior). Anyway, $51,200 for a vehicle they advertise at 39,233???!!! He says "your monthly payment will be $1,000/month but you can lease it for only $870/month" (like it was some great thing)! I said "uh, NO WAY!". He says, "ok ok ok...well, what's the problem?" I said "YOU ARE OFFERING ME A DEMO AT MSRP!!! AND IT'S LISTED ON THE NET FOR 39,200! AND YOU ARE SERIOUSLY LOW BALLING ME ON MY TRADE!!

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Oct 29, 2018

Response from current dealership:

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you!
Sincerely, Andrew Martinez, andrewm@beckmasten.net

HoustonFE

Oct 20, 2018

Salesman was good and knew what we asked for.

Is this review helpful? Yes | No

Oct 22, 2018

Response from current dealership:

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Sincerely, Andrew Martinez, andrewm@beckmasten.net

LEVIE

Oct 10, 2018

Great service and fast response for all my question.

Is this review helpful? Yes | No

Oct 22, 2018

Response from current dealership:

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.
Sincerely, Andrew Martinez, andrewm@beckmasten.net

LanaWright

Sep 28, 2018

Very responsive!

Is this review helpful? Yes | No

Sep 30, 2018

Response from current dealership:

Thank you for the great review! Please come visit us if you need anything else, be it service or sales.
Sincerely, Andrew Martinez, andrewm@beckmasten.net

Juan

Sep 22, 2018

Excellent service

Is this review helpful? Yes | No

Sep 23, 2018

Response from current dealership:

Thank you for this amazing review, Juan! We really appreciate your business.
Sincerely, Andrew Martinez, andrewm@beckmasten.net

Alex

Sep 17, 2018

Excellent

Is this review helpful? Yes | No

Sep 18, 2018

Response from current dealership:

We appreciate the kind words! We look forward to seeing you again in the future!
Sincerely, Andrew Martinez, andrewm@beckmasten.net

Repoman1999

Sep 8, 2018

I gave them 4 stars because no one gets 5 stars with me as we are all not perfect. I live in Florida and found the truck I wanted on Car Guru @ there location. They are and were very friendly, especially Georgia. If I ever buy another truck, I will check with them first. They were about $120000 cheaper on price for same truck in my home town. Thank you Georgia and Beck & Masten.

Is this review helpful? Yes | No

Sep 11, 2018

Response from current dealership:

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Andrew Martinez, andrewm@beckmasten.net

Elizabeth

Sep 7, 2018

Unfortunately, after the manager looked at our credit application we were told we needed a cosigner. So needless to say we are still looking

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Sep 11, 2018

Response from current dealership:

On behalf of our entire staff, we would like to apologize for the concerns you shared about your experience during your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

Andrew Martinez, andrewm@beckmasten.net

Caitlin

Aug 26, 2018

Fantastic experience buying a car here! Elvis was transparent and honest and never pressured me at all. Great experience working with this dealership!

Is this review helpful? Yes | No

Aug 31, 2018

Response from current dealership:

Caitlin, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a fantastic buying experience. I will share your comments with our team and we look forward to working with you again down the road.

Best regards,
Andrew Martinez, andrewm@beckmasten.net

GuruW1PFD

Aug 23, 2018

They were very prompt

Is this review helpful? Yes | No

Aug 31, 2018

Response from current dealership:

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

Best regards,
Andrew Martinez, andrewm@beckmasten.net

GuruVZNSZ

Aug 13, 2018

Resoonsive

Is this review helpful? Yes | No

Aug 31, 2018

Response from current dealership:

Thank you for this amazing review! We really appreciate your business.

Best regards,
Andrew Martinez, andrewm@beckmasten.net

Jim

Jul 29, 2018

I sent a questioner asking for the specific equipment on this and another vehicle to see if it had the equipment I wanted on them before I drove to the dealership. The reply I received was that they had tried to contact me on 2 occasions and that my time was running out to purchase either vehicle. I don’t think that it was to much to ask of them. I expected to at least receive a answer to my request but apparently they are not as interested in selling me a vehicle as I am in purchasing one.

4 of 5 people found this review helpful.

Is this helpful? Yes | No

GuruT6R1R

Jul 26, 2018

Great guys Frank is first rate fella

Is this review helpful? Yes | No

Jul 31, 2018

Response from current dealership:

Reviews like yours are truly a breath of fresh air! Frank is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

Andrew Martinez, andrewm@beckmasten.net

TxExterminator

Jul 12, 2018

Put money down to hold car while final prep and inspections were made. Oil leaks were found and they do not want to discount the price or fix it. It bothers me that they just want to try to sell it to someone who will not realize there are issues with the car till it’s to late.

15 of 15 people found this review helpful.

Is this helpful? Yes | No

5

Don

Jul 9, 2018

Easy to work with. Didn't try and sell my a pile of extras I didn't want.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

GuruWJJK6

Jul 4, 2018

Awesome deal, well worth the drive. When I purchase my next vehicle, I'll definitely seek Marcus out.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Enticing1

Jul 2, 2018

I was contacted right away.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

David

Jun 17, 2018

They wont provide asking price..then 6 days later received email that vehicle had been sent to acution

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Bianca

Jun 4, 2018

Luis was great. He was upfront and honest. Not the car for us.

Is this review helpful? Yes | No

Paul

Jun 2, 2018

Very helpful

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Tina

May 30, 2018

They were very helpful.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Diane

May 29, 2018

My first review is a bad one but they did call and say if I make an appointment they will actually assist me. My originally visit I arrived Sat and looked at the Terrain outside the main doors and got in it. Then when I walked into the desk the two younger people were both on their cell phones looking down. Eventually one of them looked up and I had said I wanted to see a Terrain and he looked around and pointed to where one was which I already knew where it was...but since that was the only help he was going to give me I did go over and looked at it and got in thinking maybe a salesperson would come around but no one ever really offered any help so of course I walked out and got online to see where the other GMC dealerships were located.

9 of 9 people found this review helpful.

Is this helpful? Yes | No

Elaine

Apr 28, 2018

have had several emails concerning a vehicle advertised for $29+ called and made appointment to test drive got there and the "deal" was for $+/- $35 REALLY what a deal, what a waste of a day, his excuse....couldn't meet the discounts to bring it to the internet price

8 of 8 people found this review helpful.

Is this helpful? Yes | No

olga

Apr 17, 2018

The sales person was not very helpful. We eventually left the dealership without a purchase. I have bought 2018 GMC Yukon Denali 4WD from another dealership.

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Mike

Apr 14, 2018

This dealership posted an ad and refuses to honor their pricing. They are more scam artist than salesman. We went from 57000 to 78000 on the vehicle. Luckily I wasn’t dumb enough to drive 2 hours to purchase this. They then tried to tell me it sold but they have same stock number and vin listed on there website at the price they are now trying to sell to me. I wouldn’t recommend this dealership to anyone but don’t just believe me read all the other reviews bashing this place. What happened to honest and integrity. I just wanted a fair deal and to honor price I was quoted originally.

12 of 12 people found this review helpful.

Is this helpful? Yes | No

Jennifer

Apr 6, 2018

Nice help

Is this review helpful? Yes | No

Rebecca

Apr 2, 2018

Definitely went out of their way to provide additional information!

Is this review helpful? Yes | No

Christoper

Mar 25, 2018

Horrible experience, the salesman tried selling me a water damaged truck, 2015 Chevy Silverado 2500HD LTZ Diesel. I wasted 4hrs traveling to the location just to open the doors to a truck with a wet stench. When I questioned it he didn’t even try to convince me otherwise.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

JG

Mar 5, 2018

Professional and helpful

Is this review helpful? Yes | No

Yasser

Mar 1, 2018

Professional communication.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

casey

Feb 15, 2018

overall experience was good seemed willing to work with me.prices seem to be fair. never felt the salesman Manny was ever dishonest at any time and answered all questions returned all calls promptly

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Bruce

Jan 27, 2018

Great dealership and salesman! Extremely efficient and professional. Ask for Mike Williams you’ll be in and out quick and he’ll take care of you.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

johnleed

Jan 16, 2018

I think it was handled poorly. I was told the vehicle was on the lot and when I get there, I am informed it was sold in the a.m. Mind you, I went to the lot in mid afternoon.

9 of 9 people found this review helpful.

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Chris

Jan 9, 2018

bought the truck. Drove 3 hours and was told on the phone it would be quick and easy, it was everything but that. Got there at 9 left at 545! Didn't give me what other dealers were gona give me for my trade in, even a dealer down the road offered more, should have went there so that's my fault. I told them what I could do for a note and they came back multiple times with a high note! Was walking out the door because they couldn't do the deal, and the salesman conviced me to stay and see what he could do. Worst experience I've had with a dealer.

8 of 9 people found this review helpful.

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Johnny

Jan 5, 2018

C+ Car wasn't ready for the lot. Crumbs under the seat, b grade leather repair, which the did fix to my satisfaction. Several body scars that my guys fixed. We had a diss agreement over the agreed price after the fact which is my fault for not catching it. My bank gave me my deal as promised, so the SRT is mine. I'll take it. Greatest Jeep Ever.

3 of 3 people found this review helpful.

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10

roblo101

Jan 5, 2018

They did answer my questions in a timely matter.

Is this review helpful? Yes | No

Julsjaws

Jan 1, 2018

Contact was fine I did not visit the location, lady on phone was professional

0 of 1 people found this review helpful.

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Laith

Dec 31, 2017

Nice staff they will help you and explain alot to you . I would recommend to see alijandro hes very respectful and helpful

Is this review helpful? Yes | No

FordD

Dec 29, 2017

Started out communicating well & acted like he wanted to sell a car. Everyone of these advertisements were “sold” & all he could send me was info on one truck he didn’t have on the lot. After asking him if he had more he got rude & said that’s all he has. Never heard back from him. The guy was supposedly a sales manager. I wouldn’t want him as my sales manager. Anyway go to somewhere they actually want to earn a customer for life.

6 of 6 people found this review helpful.

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mrsfranks

Nov 6, 2017

Exceptional service!!!!!

Is this review helpful? Yes | No

james

Nov 3, 2017

very informative and professional

Is this review helpful? Yes | No

Cargurubecka

Oct 23, 2017

I had dealt with this dealership in the past and had a wonderful experience! So I went back to them and had one of the worst experiences when I lost my vehicle to a Hurricane. The salesman would not give me the amount I was approved for, & would not give me the APR for my loan amount, and he actually thought he could decide for me what was the "best bang for your buck". My response was "who's paying for this, me or you"? So if you deal with anyone at this dealership please get your numbers up front before talking vehicles,so you can make an informed decision. Needless to say I bought my new Terrain elsewhere! I would welcome a phone call or email to discuss this situation but only with someone in Management, not the salesman.

13 of 13 people found this review helpful.

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Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Brandon

Oct 5, 2017

I was locating a vehicle for my father. He did not buy the one I inquired about but he found another and made a purchase. He was satisfied with the selection and the price.

Is this review helpful? Yes | No

Reg

Oct 2, 2017

Replied within the first twenty minutes and gave me all the info I needed and was extremely helpful

0 of 1 people found this review helpful.

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Stephen

Sep 26, 2017

They contacted me several times but not once did they give me the information I asked for,,I asked several times for the price,,they still contact me, but they still haven't given me the information I asked for

9 of 9 people found this review helpful.

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Jesse

Sep 26, 2017

I received a quick reply inviting me to schedule a visit / test drive the truck i had inquired about.I would like to thank you'll for your time and effort.

Is this review helpful? Yes | No

Joe

Sep 10, 2017

Great service and nice selection. Alex was great!

0 of 2 people found this review helpful.

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Mark

Sep 10, 2017

They contacted me quickly and I'm going to see the car

0 of 3 people found this review helpful.

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25

Mindee2

Aug 21, 2017

Bought vehicle from Joe. Great selection too

0 of 2 people found this review helpful.

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Bill

Aug 16, 2017

Answered my questions, but not the exact vehicle I wanted.

Is this review helpful? Yes | No

Heather

Aug 13, 2017

Great place.

0 of 2 people found this review helpful.

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Angela

Aug 12, 2017

We had a great experience. We've bought a few cars this this dealership & always get great service.

Is this review helpful? Yes | No

Sebastian

Aug 9, 2017

They took care of me and made the purchasing process quick and easy. The car has been great since i purchased it and i dont see it having issues in the near future. Would come back to them for more business and recommend to friends.

Is this review helpful? Yes | No

Xavier

Aug 8, 2017

They sent me the wrong information when I requested it. They tried selling me totally different vehicle when I got there. They stated that this vehicle had a recall and couldn't be sold.

3 of 3 people found this review helpful.

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Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us

Tiffany

Jul 28, 2017

Very helpful!

1 of 2 people found this review helpful.

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Alan

Jul 26, 2017

Great service

Is this review helpful? Yes | No

Nick

Jul 5, 2017

Very helpful

Is this review helpful? Yes | No

Rosefalls01

Jun 18, 2017

Called to see if the GMC online was the exact same that was at the dealer and they said yes. I drive 45 minutes to go see the truck and it's not even the same color.

10 of 10 people found this review helpful.

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Marcus

Jun 3, 2017

The worst experience I have ever had. First they would not come down off the price and try to add a $3k cleaning and oil change fee. When we left the sales person did not give us are driver's license back. The next day when we noticed we contacted him and he said we would have to wait 2 days to get them as he brought them home and forgot them at home. We contacted his superior and drove to the dealership and waited about 2 hours before he got them back to us. The manager could not of cared less. I will never go back even if they gave me a free car.

16 of 16 people found this review helpful.

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Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Alvin

May 26, 2017

All I received was what appeared to be an automated response. I asked twice for specific details on a particular vehicle, but did not get a response.

11 of 11 people found this review helpful.

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Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Tony

May 8, 2017

Dealer sent a form letter and only called me after i called them. The car they had listed was a bait car, and did not exist; as a matter of fact it is still on the site as available.. The salesman made it clear that he doesn't take CarGurus very seriously and it seemed to me that it was more of a nuisance than anything else.

16 of 16 people found this review helpful.

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Elvis

Mar 26, 2017

Outstanding sales team

Is this review helpful? Yes | No

Roel

Mar 20, 2017

Asked several questions and wouldn't provide me with the answers. Kept trying to sell me something else. didn't follow through on anything I asked.

9 of 9 people found this review helpful.

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Rick

Mar 16, 2017

Just received a bunch of spam. Finally contacted by a salesperson but he would not give me any information on the vehicle. Wanted me to drive into the dealership for any info.

12 of 12 people found this review helpful.

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detl1

Feb 20, 2017

Dealer is not trustworthy... They charged my credit card for a fee to hold a vehicle for me as I was coming from San Antonio to Houston where they are and the salesman called two days later to tell me that while he was off for a few days they sold the vehicle at an auction... he also stated that they should not have sent the vehicle to an auction because he had done all of the necessary paperwork to hold the vehicle as wells as I had paid to hold the vehicle... Since I had the vin number I checked the internet to find that the vehicle was for sale for $5K more than what It was when we made the deal for them to hold it for me...

22 of 23 people found this review helpful.

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Nick

Feb 12, 2017

Solid dealer. Tank was great to work with. Very responsive, was not a hassle.

1 of 2 people found this review helpful.

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Rich

Feb 9, 2017

Salesman was great, car perfect as listed. Great dealer and customer service

0 of 1 people found this review helpful.

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Yukon buyer

Feb 5, 2017

Did not honor price. Fleet manger said that it wasnt there website. The internet manager agreed with him so check with them on honoring the price first. They should get a contact person at each dealership that knows and honors the price advertised. Know one has time for back and forth for an advertised price. The finance guy Cesar was very good to deal with and would love to deal with him again. Great car, Great price, would go back.

3 of 3 people found this review helpful.

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Janet

Dec 24, 2016

Went by this dealership, very nice.

1 of 3 people found this review helpful.

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Serious Buyer

Oct 21, 2016

This dealership offered me an insultingly low figure for my trade that was in mint condition and better than new. Although Larrick, the salesperson was congenial enough, the Sales Manager was not very professional or kind. I would not care to do business with this dealership in the future.

10 of 10 people found this review helpful.

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kmshouston

Oct 7, 2016

After I made the first several attempts, a manager finally got a sales person to respond.The salesman , whom I had purchased from before, was totally disinterested . He said they had already sold the vehicle and never reached out again. A RETURN CUSTOMER! Wouldn't recommend buying there.

5 of 5 people found this review helpful.

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Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

BigDawg21

Oct 3, 2016

Responded quickly and advised that the vehicle was a recent trade in but was a quality vehicle. Continued to reach out to help in my search the the right one

0 of 1 people found this review helpful.

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John

Sep 26, 2016

experience was overall good. recommendation would b to have the dealership more willing to use email than fax for communicating with our bank since i am from austin and they are in houston. several communications were lost due to this. Also, a training on all the features of the car would have been nice rather than sending us off with no information about the vehicle

Is this review helpful? Yes | No

AJ

Aug 4, 2016

great

0 of 1 people found this review helpful.

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mustafanbil

Jul 26, 2016

They are great but way overpriced

1 of 2 people found this review helpful.

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bill

Jul 10, 2016

System generated emails sent with no info. No call or other info. Car was removed from site within an hour, I think because it was priced incorrectly.

1 of 1 people found this review helpful.

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Vernon

Jul 1, 2016

Wasn't willing to work with car loan situation. Had to find loan elsewhere and then when I got approved, the vehicle was sold!

1 of 1 people found this review helpful.

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JESSE

Jun 19, 2016

Horrible experience. Was told they would work with me, convinced me to drive out. Dealt with a horrible salesperson that wouldn't work with me on price and value of my trade in.

4 of 4 people found this review helpful.

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Carl

Jun 3, 2016

They were very approachable and professional.

0 of 1 people found this review helpful.

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Juan

Jun 1, 2016

My salesman Roc and Cesar in finance really took care of me. Everyone at this dealership are first class.

0 of 1 people found this review helpful.

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anil

May 19, 2016

Good

0 of 1 people found this review helpful.

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Alice

May 5, 2016

I love Beck and Masten. Enrique in Sales made this the easiest car I ever purchased. The whole staff treat you like family. This is the second Buick I have purchased from them. And Eric in Service is awesome. He has taken care of my car since I purchased the 2011 Lucerne and now he will take care of my Enclave. He knows my first name and I talked with him about my purchase before I even went to sales. Picked out the car on the internet told Enrique what I wanted 7 days ago and now it is sitting in my driveway.

1 of 2 people found this review helpful.

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Deanna

May 4, 2016

Great

Is this review helpful? Yes | No

Chamberlain

May 3, 2016

Quick Responses

Is this review helpful? Yes | No

Tony

Apr 20, 2016

It suck they said that they could get me into a car with my trade in. They never called me back even though, I had them talk to my bank that was going to give the money for the car. Terrible experience

3 of 3 people found this review helpful.

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Rolando

Mar 30, 2016

Good

0 of 1 people found this review helpful.

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Aaron

Mar 20, 2016

Good

0 of 1 people found this review helpful.

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Rey

Mar 11, 2016

Good communication

0 of 1 people found this review helpful.

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ilindafay

Mar 9, 2016

Great

0 of 1 people found this review helpful.

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mahitem

Feb 25, 2016

The car is not there,the guy was not coordinator.

2 of 2 people found this review helpful.

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Albert

Jan 29, 2016

Contacted immediately. Helpful

Is this review helpful? Yes | No

Uranthus

Dec 20, 2015

Good customer service! Super friendly finance department

Is this review helpful? Yes | No

Dave

Dec 13, 2015

I'm still waiting on a return phone call. I received a quick email response from my initial inquiry but then things went quite

1 of 1 people found this review helpful.

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Sassy

Nov 20, 2015

Sales Person provided excellent customer service.

Is this review helpful? Yes | No

Les

Nov 18, 2015

Communicated with Matt by e-mail. Drove 100 miles to view truck. Dealer unwilling to offer any GM discounts at all. Matt said it was a gimmick to get people to dealership, they would not reduce price. The reason I thought I could afford this truck is because of internet, TV, Radio saying discounts offered. Without discount didnt have enough money to buy. Wasted my time took 1/2 day off work was lied to by Beck and Masten. Will save more money buy truck I want from someone else. Also they kept my drivers license and didnt notify me I left them at dealership. After 4 days finally remembered where I left them. Had to drive 100 miles again to retrieve them. More wasted time and money. My rating for them is unacceptable. Was referred to them by my son in law who bought a new Enclave and a new 3500 Denali.

3 of 3 people found this review helpful.

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City Girl

Nov 16, 2015

Salesman "FV" ran my credit and knew they no longer had the vehicle which I told him I was specifically shopping for. Tried to offer me a LaCrosse when I told him the only vehicle they possessed that I was interested in was the 2014 Dodge Charger RT Max ... Very disappointed since he knew and sent my app to so many lenders.

2 of 2 people found this review helpful.

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robert

Nov 12, 2015

Best vehicle buying experience ever. Beat other dealer pricing on same GMC truck. Salesman spent much time interfacing my I-pod to the trucks capabilities at delivery. Excellent dealer in all respects, for my experience.

Is this review helpful? Yes | No

martin

Oct 26, 2015

I called to go see this truck ad they told me they still have it and when i got there they said didn't have it any more

2 of 2 people found this review helpful.

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JRoo

Sep 10, 2015

I have purchased many cars from dealerships, and this was the worst experience I have ever had. Classic bait and switch. I spent all week in discussion with the salesperson, filled out the credit pre-apprval form, reserved the truck, and asked for them to have as much ready as possible, as I was on limited time to get it done on Saturday. I drove 50 miles one way and was there exactly on time. Suddenly, the keys were "missing" and, so was the truck. They did however cheerfully offer me to look at others for $5000 more than the truck I wanted. They also had not run my credit, so when I was told "everthing looks great, we'll see you Saturday", all of it was hogwash. I found another truck with more options and a better price later the same day.

2 of 2 people found this review helpful.

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Joshua

Aug 27, 2015

Always followed up with me and was very friendly.

Is this review helpful? Yes | No

Scott

Aug 20, 2015

Roc is a great guy!

Is this review helpful? Yes | No

Liberty

May 11, 2015

the best car buying experience I've ever had, so stress free, no haggle, just straight forward professionalism!

0 of 1 people found this review helpful.

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Jennifer

Mar 13, 2015

Quick response and good follow up

Is this review helpful? Yes | No

Debra

Feb 3, 2015

Ended up buying at this location. Joshua & Enrique were very nice salesman, not high-pressured and made the purchasing experience painless. We ended up with a 2015 Leather Group.

Is this review helpful? Yes | No

Patrick

Jan 7, 2015

The car was listed as a Pontiac Solstice Coupe, but it is a convertible. This wasted my time.

Is this review helpful? Yes | No

Alvin

Jul 1, 2014

No follow up

Is this review helpful? Yes | No

Jul 23, 2021

Response from current dealership:

Thank you for sharing this review regarding your experience with us.

Adriana

Mar 19, 2014

The gentleman that contacted me was very nice. I think his name is Mack...nice guy and was willing to help. I just never had time to go look at the vehicle due to the distance.

Is this review helpful? Yes | No

mxd6

Feb 19, 2014

Very polite and helpful.

Is this review helpful? Yes | No

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