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Gregory Infiniti
About Us
Thank you for making Gregory INFINITI the premier INFINITI dealership in Lake County!
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Today 9:00 AM - 8:00 PM (Closed now)
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1205 South Milwaukee Avenue
Libertyville, IL 60048
Our Amenities
- Coffee
- Wifi
- Pick up and Drop off Service
- Courtesy Hand Car Washes
- Courtesy Service Loaners
- No Hassle, Up Front Pricing
Service Info
Service Hours
Dealer Reviews
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Mar 10, 2026
All on the phone and they sold the car to someone else before I could get there.
Feb 24, 2026
Great experience
Nov 11, 2025
Good feedback.
Oct 22, 2025
Trevor was absolutely amazing to work with! He made the whole process so smooth and easy. He was patient, professional, and always made
sure I understood everything along the way. His communication was great, and he truly went above and beyond to make sure I was happy
with the deal.
Jason was equally fantastic! He explained every detail of the financing clearly and made sure I got the best possible option. He was efficient,
friendly, and made the paperwork part completely stress-free.
Sep 17, 2025
Service on site to brakes while purchasing, rather than being done prior after their inspection. They also noticed water getting into the tail lights
during service and never mentioned it or put it into the service report for their salesman. They pushed hard for a maintenance plan, but were
very flexible with pricing / apr.
Jul 20, 2025
This dealer is one of the worst dealer I have
ever dealt with, no ethics, no respect for
customers. They did waste my time a lot and
bluffed me with all the fake prices. They asked
me to come later, when I went there again they
said we have to increase the car price and we
cannot sell it to promised price and they gave
a quote at the very first visit and now they are
said that quote is invalid and car is not
available for you. I drove almost 90 mins one
way each time. Never recommend this to
anyone.
Long story short... 1 particular vehicle I was extremely interested in. I spoke with sales rep, let's call him John
in the early evening before closing about it, which ended with an agreement that I would be coming down
between 10 &11am (an hour & half drive) the next morning to purchase as a surprise for my Wifes birthday.(He
knew this as well) The next day the wifie left after 8 am and wouldn't be back until 3pm, my window of
opportunity- Was on the road by 8:30, thirty minutes into the trip I received a TEXT from John stating "Sorry
Sir, the car was sold this morning" that was it, no call just sorry sir by TEXT. Really do I even have to say
anything else?? (FYI-John is a fictitious person, the experience is fact!
May 9, 2025
Great experience!
Mar 9, 2025
I was absolutely prepared to purchase this car this weekend. I had gotten my finances in order and was ready to go. I had emailed earlier about the difference between the pure and the luxe but never got a response. Nevertheless, I showed up on my appointment time at noon on Saturday. The sales people looked confused and the person who worked with whom I had the appointment…insisted that he did not have a noon appointment. Someone looked at the schedule and indeed I was his 12 o’clock appointment. They then went around to get the car. In his defense, he did say after going and getting the car “it’s a little dirty“. I made an appointment to come and drive the car and you give me a dirty car? Clearly this was not somebody who wanted me to purchase that car. Won’t be going back there again…also filtered car gurus into junk email
I did the application over the phone. The approval process was quick. The man who sold me the vehicle and took the test drive with me was pretty new. Despite this, Michael was courteous and patient, he reviewed everything with me and I was only in the dealership for two hours. Great experience
Experience could not have been worse. I set an appointment for a test drive. Went in only to find the car
would not start. Once they got it started it wouldn't stay running. They told me it could be a bad battery
so they had to check it out and would call me. I called them back later that day and they said it was all
fixed. Everything was good. We agreed on a price and I said I would be back to buy it, They said they
don't take deposits and when I would be back. I was 50 miles away it would so it be 90 minutes. We
agreed on a method of payment and I returned to the dealer. When I walked in the said they just sold
the car while I was driving there.They never even gave me the courtesy of a phone call. So dishonest.
Everyone was extremely professional, and very helpful. I give their customer service 5 stars. They made my 9 hour trip worth it. The price of my Volvo was the cheapest I found nation wide. My wife loves the new car i bought for her and I'll be back in a few months to purchase a Volvo for me.
Nov 24, 2024
The dealership contacted me and told me the car was out to be detailed, it would be back in a few days and they would contact me so I could come and see it. That was over a week ago and I’ve never heard back from them
Oct 24, 2024
Car listed arrived just in time for me to test drive. Out the door with new car, including trade, within three hours of arrival.
Oct 5, 2024
I had a amazing experience everyone was very helpful
Aug 29, 2024
I really liked this dealership. They answered my questions without pushing me to buy something more expensive. I ended up buying this Nissan Ariya from them and have no regrets. I am very happy with my purchase. They even took my 2010 Nissan Xterra as a trade in which no one else seemed willing to do. And by the way this transaction was done 100% over the internet and phone because I live 2 States away from this dealer.
Aug 1, 2024
fast response
Did not mentioned about the problems existing on the car. But the eventually had 2 major problems transmission don’t shift and coolant leaking at the back of the engine. Problem notices just after driving few blocks away from the dealership and when I told them that I want to take it back, they said no coz I agree that the vehicle was sold as is.
Jul 10, 2024
Very responsive
May 28, 2024
Responded quickly didn’t end up buying car but salesman was nice and not pushy
May 25, 2024
Dealer responded with the same auto chat bot 3 times. I asked a question 3 times, got the same non-answer.
Show older dealer reviews 223
Went to this dealer. Found the same car a bit cheaper with more miles and had an approval for a loan before Walking in. They ended up selling the car to someone else even tho I had the loan approval the day I went to see the car, they sold the car because I wasn’t approved by their finance person even tho I had the money ready to be transferred and down payment ready. The dealers prices are great but the communication in this dealer isn’t so good. Hopefully I find a good deal and a have a better experience if I find the car I want here or elsewhere.
Jul 24, 2023
Horrific communication, they texted me and I responded with questions which they ignored twice in a row.
Excellent Dealership! Kind and courteous. Unfortunately we did not make a deal but I would recommend highly.
Apr 10, 2023
Response from current dealership:
Thank you for the 5-star review! We're so happy to hear that you had a great experience with us at Gregory INFINITI. We appreciate your business and look forward to serving you again in the future.
Jan 22, 2023
Dealer was quick to respond and very informative.
Jan 24, 2023
Response from current dealership:
Jan,
Thank you for the complimentary words.
We appreciate the feedback!
Steve
Thank you for the complimentary words.
We appreciate the feedback!
Steve
Jan 20, 2023
Response from current dealership:
Hossein,
Fast, transparent and professional are the foundations on how we interact with all of our customers.
Thank you for the 5 Star review of your engagement with my Staff.
Steve
Fast, transparent and professional are the foundations on how we interact with all of our customers.
Thank you for the 5 Star review of your engagement with my Staff.
Steve
Not impressed experience. They knew in time that I'm coming to check the car and was necessary to wait another 2 hours to get ready for test drive. After, they're trying to add big extra charges with some plans of protection wich I don't need them. No extra fees , no deal :)
Dec 29, 2022
Response from current dealership:
Octavian,
My Staff definitely did not provide you the Luxury Car Buying Experience which is the foundation of how we treat our customers.
The wait time is unacceptable and will be addressed with the everyone involved.
I would appreciate the opportunity to discuss your visit in more detail and would ask you reach out to me when you have the time.
Steve 847-362-9200
My Staff definitely did not provide you the Luxury Car Buying Experience which is the foundation of how we treat our customers.
The wait time is unacceptable and will be addressed with the everyone involved.
I would appreciate the opportunity to discuss your visit in more detail and would ask you reach out to me when you have the time.
Steve 847-362-9200
Dec 27, 2022
Response from current dealership:
Shannon,
Thank you for the positive review!
Steve
Thank you for the positive review!
Steve
My experience with Gregory Infiniti was all great the ppl there showed nothing but class and everyone showed nothing but professionl work ethic along with respect and being very courteous again very special shot out to Brad and the finance manager who helped we walk away with my 2017 Maxima Nissan SL I have nothing but high praise for Gregory Infinti
Dec 20, 2022
Response from current dealership:
Edward,
On behalf of Brad and the rest of our Gregory Infiniti Staff, we would like to offer our sincerest gratitude for the review of your Purchase Experience!
Steve
On behalf of Brad and the rest of our Gregory Infiniti Staff, we would like to offer our sincerest gratitude for the review of your Purchase Experience!
Steve
Dec 20, 2022
Response from current dealership:
George,
Thank you for taking the time to post a great review of our team.
Steve
Thank you for taking the time to post a great review of our team.
Steve
Dec 16, 2022
Response from current dealership:
Dave,
Our Sales Staff is thankful for your 5 Star Review and the complimentary words you shared.
Steve
Our Sales Staff is thankful for your 5 Star Review and the complimentary words you shared.
Steve
Dec 2, 2022
Response from current dealership:
Ken,
THANK YOU! Sometimes the most impactful reviews are the simplest!
We appreciate the compliment!
THANK YOU! Sometimes the most impactful reviews are the simplest!
We appreciate the compliment!
Nov 6, 2022
Friendly. Timely. Easy to communicate with.
Dec 2, 2022
Response from current dealership:
Dave,
If all of life were this easy!
THANK YOU for the compliments and for sharing your purchase experience here at Gregory Infiniti.
If all of life were this easy!
THANK YOU for the compliments and for sharing your purchase experience here at Gregory Infiniti.
Oct 11, 2022
Ended up buying my car here after visiting other dealerships. This dealership was clean and everyone was very pleasant!! The experience from start to finish was excellent!!
Dec 4, 2022
Response from current dealership:
Justyna,
Thank you for you complimentary words and for sharing your purchase experience with others!
Thank you for you complimentary words and for sharing your purchase experience with others!
Sep 27, 2022
They were quick to respond and very friendly and professional. We’re very happy with the vehicle.
Oct 12, 2022
Response from current dealership:
Martin, your wonderful feedback and rating mean a lot to us.
Sep 9, 2022
Response from current dealership:
Hi William, we are very happy to have provided you with such a positive experience!
They told me that they had already sold it but I was still seeing it in inventory, maybe they did not want the 1000 dollars that it brought as a downpayment
Sep 9, 2022
Response from current dealership:
Hi Jose, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Jul 26, 2022
Contacted me several times about vehicle very willing to help
Sep 9, 2022
Response from current dealership:
Dan, thank you for your kind review; we are happy to pass along your comments to the team here at Gregory Infiniti, Inc.!
Jul 15, 2022
Lady I initially spoke with was very helpful. Honest about the vehicle which is rare among dealers. She followed up and called back with questions I had asked. All round a rare pleasant experience with car dealerships.
Sep 9, 2022
Response from current dealership:
Chip, thank you for your kind review; we are happy to pass along your comments to the team here at Gregory Infiniti, Inc.!
Jul 8, 2022
Response from current dealership:
Jose, we're happy to hear you had such a positive experience with our team!
The dealership has too many hidden fees that are not stated in the sale price of the car...I car that was selling for around 20,000 came out to be over 24,000
Jul 8, 2022
Response from current dealership:
Edward, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Dealer called me to confirm my appointment to come see the car two hours later text me the car is gone.
Jul 8, 2022
Response from current dealership:
Hi Terrance, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Jun 15, 2022
Response from current dealership:
Hi Ruben! We're so happy we were able to help you out!
Apr 17, 2022
Odd dealership - prices cars within the good to great deal range just to increase it by adding unwanted services (like
vin etch and interior protector for $1,600 dollars, they'll take care of taxes and licensing at $600.00 more than the
actual cost) that they say they will not sell a car without. Walked away from the deal just due to that fact - seems
kind of shady that the price of the car gets increased $2,500 (in my case) for services that were unwanted.
Jul 8, 2022
Response from current dealership:
Paul, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
Apr 14, 2022
Response from current dealership:
Guadalupe, we are glad we could help!
Apr 14, 2022
Response from current dealership:
Michael, we are glad we could help!
Answered fast was very helpful but vehicle didn’t meet my needs. Several employees reached out to help. Not in my area otherwise it would’ve been nice compared to local options.
Apr 14, 2022
Response from current dealership:
Hi Onlyonename! We're so happy we were able to help you out!
Mar 9, 2022
Response from current dealership:
Daniel, we're so glad that we were able to go above and beyond your expectations!
Car sold before our appointment and they hadn’t told us. I saw it online and luckily we didn’t waste our time to go there.
Apr 14, 2022
Response from current dealership:
Andrea, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Feb 17, 2022
I sent them an email with a couple of general questions about the Jeep. I received a general email back from Gregory - which I was expecting. I thought they were going to respond to my questions in a follow up email but I only was getting a standard email from Otie asking how they did on customer service and any questions just call. I guess their not gonna answer any inquiries via email and are only interested in “how they are doing”. Overall, disappointed in the laziness.
Apr 14, 2022
Response from current dealership:
Hi Dave, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
Feb 11, 2022
Love Gregory infinity
Apr 14, 2022
Response from current dealership:
Vernon, we are glad we could help!
Almost had a deal done on a different vehicle with this dealer, then received buyers order with 1500 of "required" extras (protection package or something)
Apr 14, 2022
Response from current dealership:
Nick, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
Jan 26, 2022
Contact me promptly
Mar 9, 2022
Response from current dealership:
Naste, we are glad we could help!
I offered them a price at what they were asking a month before they increased by 10k, the owner apparently loves himself so much that he said he would just keep it if it didn't sell. Now they lowered the price expecting people to overpay for their autos. Serves them right if some of these dealers fall off the wayside after trying to rake people.
Jan 27, 2022
Response from current dealership:
Rodney, we truly appreciate your honest feedback.
Jan 27, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Nov 20, 2021
Made it easy. No BS
Jan 27, 2022
Response from current dealership:
Hi Jon, we are very happy to have provided you with such a positive experience!
Great and easy to get along Dealer.
Excellent Salesperson, even picked me from the airport.
Oct 25, 2021
Response from current dealership:
Hi Arjun, we are very happy to have provided you with such a positive experience!
I did buy the car. I thought that I was pushed into buying it . Paid too much. They have two things , paint protection and interior protection that they charge over a thousand for that you have to buy with each used car. Plus they told me that if I didn’t purchase it now they had Another buyer that day . It was a rush job that I should not have fallen for. Have buyers remorse now.
Oct 25, 2021
Response from current dealership:
Dave, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Sep 30, 2021
Response from current dealership:
Please contact me ASAP so I can get you the photos you need for the car. 8473629200 Joey Gesualdo @ Gregory INFINITI
Sep 19, 2021
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience where other dealer infinity dealer ships tried to short my 10 month old trade and pulled the right deal with a great apr. Go here if you want a great deal on both ends.
Sep 7, 2021
Response from current dealership:
Hi Phillip, we are very happy to have provided you with such a positive experience!
Very professional, I was very satisfied with my service. I got exactly what came for. Mike a
sales rep. was an additional helpful person . He helped with some of the features on the
car.
Jul 30, 2021
Response from current dealership:
Jaquita, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gregory Infiniti, Inc..
Apr 9, 2021
With almost 10 years in car sales, I can say these guys are mediocre at best. With online sales you can expect to have an E-signature system in place, along with that, a delivery process. These guys have neither. After I paid cash for the car, there was over a week of empty promises and shifty practices, I was left no choice and had to pick up car myself. You think after a week of stalling, they could have addressed the mis-matched tires and minor paint blemishes, but, they didn't. If you are shopping for a brand new model with dealer financing, they might be better at that, otherwise, typical buyer beware!
Apr 15, 2021
Response from current dealership:
we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Experience was good with the exception that they did not fill up the gas tank after the said they would. SMH.
Apr 15, 2021
Response from current dealership:
James, we're disappointed to hear of the negative experience you had at our location. Feel free to reach out to us if you need anything. Have a wonderful day.
Apr 20, 2021
Response from current dealership:
Hi Ron, we are very happy to have provided you with such a positive experience!
Mar 10, 2021
They return my calls and answering all my questions great dealership
Apr 20, 2021
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mar 3, 2021
So easy to work with and they made the experience painless all the way from Colorado. The car looks great!
Apr 20, 2021
Response from current dealership:
Jayme, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!
Apr 20, 2021
Response from current dealership:
Hello Tim, we appreciate you taking the time to leave us this feedback.
Feb 21, 2021
Very helpful and accommodating
Feb 24, 2021
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Great dealership everyone was very helpful and friendly I would recommend them to anyone who is looking for now or preowned
Feb 24, 2021
Response from current dealership:
Ninos, your satisfaction is our top priority.
Feb 2, 2021
They quickly responded to my inquiry. Very knowledgeable regarding the car. I went there and purchased the car.
Feb 19, 2021
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Jan 9, 2021
I called to find out availability at 935 am and
made an appointment to look at the car at noon
the same day. I arrived at 11:35 am . The two
hours was for drive time as I was driving from
Wisconsin to Libertyville IL. And told them that.
I saw the car that I had called about and was told
by asia the inventory manager it would be ready
for me when I arrived as we had gotten snow
the night before. I then went inside as I saw the
vehicle being pulled around to the back. I then
was told they had sold it to another customer
who was sitting at a salesman desk. Then the
sale person stated "it's first come first serve" I
pointed out that must not mean appointments.
THEY ARE COMPLETELY
DISRESPECTFUL AND WASTED 3 HOURS OF MY
TIME, GAS, TOLLS, ECT. AN APPOINTMENT IS
FIRST COME AND THEY HAVE NO SERVICE.
Thank you to the customer who purchased the
car for speaking up on my behalf. He told the
sale person that was wrong.
Jan 13, 2021
Response from current dealership:
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 12, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Good experience though wound up buying elsewhere. Asia was a very capable, knowledgeable salesperson.
Dec 11, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 9, 2020
They were very friendly and courteous for providing information by text & over the phone.
Dec 9, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
They contacted me and were very personable. Very courteous and seemed like
good dealership for used cars.
Dec 4, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Nov 30, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
The vehicle is very nice!. The experience howe er was far from. I saw this vehicle did am online application providing everything it asked if me. Talked to the salesman that worked hard to get me approved and In the vehicle. As things progressed things discussed or promised started to change. They said they would deliver the vehicle, at the very time to take possession of vehicle they said they couldn't. I live 3 plus hours away. On top of that their responses were rude. They wouldn't take any responsibility and now the vehicle I've traded in and the loan has yet to be paid off causing me more issues. Was told it would be looked into only to never hear from anyone about it. Good vehicles but if you're big on customer service they have a lot of work to do.
Nov 10, 2020
Response from current dealership:
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Selected this dealership due to the promises of a good online experience. I received the total opposite, I spoke with three sales associates and one finance manager and they were all totally rude. I asked for information for a car I was interested in and was told it was on its way, after 3 follow calls. I was told the car was sold. Very unprofessional business. Terrible service beware.
Oct 29, 2020
Response from current dealership:
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 27, 2020
Fantastic place to do business no high pressure you got questions they have answers
Oct 27, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Overall it was a good experience but they sold me a car with a dead battery I came back the next day they change the battery right away
Oct 23, 2020
Response from current dealership:
Thank you for leaving a review. I apologize for the issue, but I'm glad we were able to get it fixed for you quickly. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Good process, professional demeanor. I'd buy if the car was a better fit for me. What they offer is higher
quality than other used car departments.
Oct 15, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 15, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 11, 2020
Mike was very nice and I'm happy with the service, it's was so easy than I thought
Oct 14, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 2, 2020
Very smooth and easy transfer. Drove mine up, they took the keys and gave me the new ride. Less than 90 minutes from start to finish
Oct 5, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 30, 2020
Great customer service. Delivered a different Lexus to us because we were in a hurry the day we looked at the car in person. Send us all the paper work in advance to review. Dropped the car we signed it in 5 mins. Even did a trade in. Was great experience. And this dealer has best prices for around the area.
Sep 30, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 24, 2020
You are the best
Aug 26, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jul 29, 2020
Nice guys
Jul 31, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jul 13, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Went to the dealership but the person I spoke to was the internet sales person so we were greeted by a different sales person. Did not even introduce himself had to ask for his name. Immediately looked for the car keys but showed us the wrong car. The car was nice though. We went to this dealership because of their ad stating that they can work with any type of credit. But they were not able to find us bank to finance the car the we wanted. Quite disappointing as we hoped to purchase the car.
Jul 13, 2020
Response from current dealership:
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
They had me fill out Kelly Blue Book link for my trade in. I was already on my way. An 8 hour drive to Chicago! Had email contact from 2 females there. I sent the link. Never heard back from anyone. This was on a Friday and Saturday. I bought my car somewhere else on Monday after the weekend. $1500 more for my trade than the scam link they sent me offered. Same car. Same miles and the car was $1000 less!! $2500 swing. Stay away from Chicago dealers! I was talking to 2 others in the area. Lesson learned. I love my gently used Infinity QX30. Still figuring out the abundance of features it has.
Jun 30, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
They didn't reply to my question?
She said she will check with manager and never got back to me
Jun 20, 2020
Response from current dealership:
Thank you for sharing your feedback. We’re sorry for our experience. Please reach out to me personally so I can help. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
On June 8 I purchased a 2017 NX 200t from this dealership and I must say the sales representative as well as his boss were very customer friendly, professional, and informative. I would definitely refer others as well as go back to purchase another vehicle.
Jun 20, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jun 12, 2020
Did not like they add 2k to the price for add ons that I did not want like anti theft! The car no longer was a “great deal” just a trick to get you in.
Jun 12, 2020
Response from current dealership:
Thank you for sharing your feedback. Something doesn't sound right, please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Had an appointment scheduled to look at a car, get there the car isn’t there. Was never noticed the car wasn’t there. Ok fine, things happen. Went with our second option, car wasn’t there either. The salesman said he would gladly bring the car to me once they arrived back from detail. Never heard from him. 2 weeks later we scheduled an appointment to look at another car....guess what. Wasn’t there!! It’s ok though. Went to another dealer gave them our hard earned money and we left we a car and they gave top dollar for my trade. Thanks Gregory Infiniti for not having any of the 3 cars we scheduled appointments to come see because we got a great deal and a dealership that had cars!
Jun 4, 2020
Response from current dealership:
We’re sorry to hear about your experience. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
The car we were interested in had been sold but they had several other cars for us to test drive.
Jun 1, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Great experience! With Covid made things tricky to even find a bank open where we could get our funds. They were very accommodating! Tyler was great to work with and went above and beyond to help us! Car was clean and my son is very happy with it!
Jun 1, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
The staff was real cool and sociable. My salesman Mike was awesome! No games played got the vehicle I wanted at a solid monthly cost, didn’t take long at all! Great customer service! Thanks again Mike!!
Jun 1, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 26, 2020
Horrible car! Drove over an hour to see the car. The car had a collision warning lit
up. The brakes were horrible and rusty! And the worst part is that the engine was
extremely dirty and loud with so much dirt and leaves inside the engine (looked like
water damage)! Their excuse was that the car hasn't gone through inspection yet
because they just had over 100 cars come in so they "didn't have time" to fully
inspect the car and didn't have it ready for us. I don't understand why they would
post a car up for sale if they haven't even inspected the car! Definitely seemed
shady and untrustworthy!
Jun 1, 2020
Response from current dealership:
Thank you for sharing your feedback. Something doesn't seem right, we’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 28, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Contacted me,told me it was available, when I'm literally 46 miles from arriving i get a call saying its been sold! 5 hours of my day lost to stupidity! Smh
May 28, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
It was hard to get in contact with them so much as I was ready to let it go ... but I really loved the car so I call one more time and got a live person. From that moment on, everything went smoothly. I had already prequalified but they got me a better rate and even offered to deliver my car free of charge. They are in Illinois and I live in Indianapolis so that was a big deal for me.
May 28, 2020
Response from current dealership:
Thank you for your review. I apologize that it was difficult to get in contact with us, but I'm glad it worked out in the end. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 26, 2020
Response from current dealership:
Thank you for leaving us and Betsy a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 26, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 5, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 23, 2020
great
May 5, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
What an excellent experience, gave me all my options, no pressure, agreed in
writing what would be fixed before delivery both the salesman Joey and
finance mgr Steve were great, and trust me, I'm not always easy to please-
went to apprx 7 dealerships before here. Would highly recommend them to
anyone, would buy from them again.
Apr 13, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 13, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 13, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 29, 2020
Nice people, great service. I will definitely come back, 10/10 customer service.
Mar 31, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 26, 2020
Buying a car at gregory infiniti was the best purchase experience ive ever had. I looked at many different dealers but gregory had the best prices and everything was quick and easy.
Mar 31, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 26, 2020
Did not end up purchasing yet but Gregory INFINITI was very nice to work with. I will be back!
Mar 26, 2020
Response from current dealership:
Thank you for leaving us a great review. We'll be happy to help when you are ready!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 26, 2020
Quick and professional service. Offered no hassle and I will absolutely buy my next vehicle here if they have what I want.
Mar 26, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Very open about the experience. Communicated every step with clarity.a great dealership to work with.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Feb 25, 2020
They responded back in an appropriate time. I ended up buying a car at a different location.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 6, 2020
Rep contacted me right away and tried very hard to help me but pictures did not show true condition of vehicle and luckily I looked at the carfax that lists structural damage. In person vehicle looks like crap.
Mar 19, 2020
Response from current dealership:
Something doesn't sound right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
They helped me with all my needs and they were great people. Thanks to all of them for their swift and kind help
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I had an unusually pleasant experience purchasing a vehicle from them. There was not your typical bait and switch. They held true throughout, no shenanigans! I recommend them highly.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 7, 2019
Great people make a great deal! Very pleasant experience James was great to
work with. Car was nicer than the listing.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Nov 10, 2019
Very professional..no calling every day...set appointment for test drive
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 30, 2019
Direct, straight to the point, but no additional savings.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 24, 2019
I am confused as to why a car would be viewable for sale on the world wide web but only available to local customers for purchase. I inquired about a car for sale and was told
I was ineligible for purchase for not residing locally.
Mar 19, 2020
Response from current dealership:
Something doesn't sound right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I didn't really get to connect with them but they were very courteous in their messages.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 15, 2019
Total SCAM Car was listed for 26797 I believe. When I contacted them and the No haggle price
which was one of the lowest in my area.....they then shot me back a price with 1258 in
accessories.... I emailed them back and they said it was for paint protection and it was done to
the vehicle already and I had to pay for that. So in short any price advertised make sure you add
1258 and that’s the real price. These are very deceptive games they play. I will be filing a
complaint with the BBB for this shady dealer.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 6, 2019
Good customer service
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 4, 2019
Everyone I talked to at Gregory Infiniti were very courteous, helpful and very prompt in replying back to me.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Unfortunately for them, they won’t even talk to a buyer outside of Illinois/Wisconsin. First time I have ever heard of this.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 28, 2019
Wonderful
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Gloria who is the Internet sales manager contacted me and was very professional I went into take a Test Dr., James was by in-house sales person he was also very professional and courteous offering beverages and snacks car was clean and ready to test drive when I got back from my test drive again James was very professional
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jul 31, 2019
Dealer was upfront about a repaint when asked.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jul 24, 2019
They were polite and professional.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Except we were not told it didn’t have a sun roof. Went all the way to the dealership to test drive. Drove over 79 mikes for no sunroof. Could not believe. Very disappointed. Poor communication
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I bought the car. I think it was a good deal. However, The dealership try to trap me by adding unnecessary amounts to the final price, tried to convince or I can say almost force me to accept that as these extra warranties are mandatory for me to buy. I argue with the salesperson and he agreed to take them off but when I was in the office (after a long long wait). The finance manager said that I have to pay for warranties. However, when I stand up saying that please keep the car I am not buying it, that's when he took those extras off and sold the car to me on original price.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jun 18, 2019
What a terrible experience! I've never felt more compelled to leave a review of a service. I, like many of you, expanded my car search beyond where I lived in search of what I wanted. When the sales manage Joey sent me the final number for a vehicle, it was over $3,000 more than the sale price. Now, I know there are taxes, and even dealer/doc fees and such but when I asked for a breakdown of the price, he mentioned that there was paint protection and theft coverage. No biggie, I politely told him that I don't need those things and to adjust the price according (as those 2 things totaled an extra $1,258). He failed to respond to me. I finally called and got ahold of him and he told me those items are required. ON WHAT PLANET is that stuff required?!? No they are add ons and I don't want them. I simply said "no deal". Don't fall for sleezy car salesmen/women folks. There are PLENTLY of dealerships doing good and honest work, Gregory Infiniti just ISNT one of them.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 30, 2019
Quick reply
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 28, 2019
We were made to believe that this Audi had a sunroof but it didn't -- that's after we
drove the 1 hour to get there. We were shown a BMW X3 as an alternative. It was really
nice but we needed to do our homework on it before committing to purchase. After a
few days, we called back and asked to see if it was still available. It was so we settled
on a final price and started making the drive back to the dealership. When we were in-
route, we were notified that it had already been sold. The prices are good and I really
like the low pressure sales but I would recommend you NOT buy a car from this place!!
The way this place runs their business is very questionable. I called to speak with the
manager but they have yet to return my call. Car dealerships have a bad rep and this
place is a prime example of everything that is slimy about this business.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 1, 2019
Good
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 15, 2019
Representative from Gregory INFINITI indicated that they were not interested in doing
business outside of IL and WI. I would recommend that this dealership stop using the
internet if they do not have any intention of leveraging modern technologies. This is
very confusing to an internet shopper. I moved on to the next Chicago based
dealer...who has been very active and interested in working out a deal for me to fly up
and pick up.
This was my first pick....but Gregory INFINITI did not want to bother.
Here is the reply that I received..."Unfortunately it looks like you're from out of state and
our Auto Group doesn't do business outside of IL and WI."
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 23, 2019
Quick to respond. However, we drove 3 hours to look at and possibly purchase vehicle. Vehicle had scratches at down the drivers side and they were unable to buff out. Began to talk numbers with the financial manager when we found out they raised the price $1,000 that afternoon when we were on our way there in addition to only offering us a very high interest rate as a take it or leave it type of deal. Therefore, we disagreed on price. Overall, I would say financial team is very dishonest, but Jason (saleman) was very approachable and willing to help as much as he could.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Feb 11, 2019
Very professional and timely response and follow up. Price was very fair, but we opted for a different make and model. I would highly recommend these guys.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 29, 2019
very helpful.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 28, 2019
Good management
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 3, 2019
I had a very bad experience with this dealer. They clearly posted fake pricing on their website and CarGurus.com before the new year. When I
contacted them about 2019 Infiniti QX60 lease they offered a sales price that was over $5000 higher than what was posted on their website
and CarGurus.com. Joey offered other than Infiniti financial services lender to lower the sales price for the lease. Both Joey and Tim
confirmed that the advertised price is only applicable to "financing" not leasing... Classic bait and switch tactics. I've dealt with multiple Infiniti
dealers in the area and none of them was as dishonest and shady as Gregory Infiniti.
Infiniti USA do you really want your luxury brand to be represented in this way?
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Nov 12, 2018
This dealer has a policy NOT to sell cars to anyone out of state. I asked for a manager and the guy answered call said he was a manager. When asked why cannot sell the car he said that is bacause of service limitations and they will have trouble to service out of state cars. BUT, the car I am interest is sold "As Is" with no warranty. His policy justifucation does not make sence. Also I am the one responsible for the car reguatration. All is so confused and looks very fishy. Be aware !
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I called the dealer to verify the features on the QX60 due to the fact the company website and Cargurus didn't match. I spoke to a young lady who looked up two vehicles and said yes they did have the features we were looking for. We drove 3 1/2 hours to purchase one of the two QX 60's when we arrived they said no they did not have two of the features we wanted. I explained to them if we could work out a deal because we came so far and your employee (which I was able to name) stated yesterday they had this. The sales man looked at me and said no, the listed price was the best he could do. They would not take any less and were not interested in making a sale to us unless we paid the full list price. I have never been treated this way when purchasing a vehicle. Their employee messed up and the company didn't want to make it right.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
The dealer was prompt in submitting quotes on vehicles I requested. I have about a 1-1/2 drive to the
dealership which I have no problem with for the price I feel is fair to pay. The problem is when it came time
for a commitment on a price the internet sales person would not always change it and it would always be a
few thousand more than I was originally quoted. I willnot buy a vehicle from a dealership I do not trust.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 16, 2018
They would not deal with me because I was out of state. I replied that l would deal with those issue and asked them to reconsider. There was no reply to my request. It the last two weeks I have been talking to dealers all over the country, Gregory Infinity is the only one to throw up an out of state barrier. Not cool.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 13, 2018
The meet and greet was great and then things took a turn for the worse. I made it very clear to the sales rep that I didn't need in house financing over the phone and also the sales rep who came out to meet me and my family. The car wasn't clean when we got there even though they knew we were coming, and after 4 hours of talking the sales manger tried to make do in house financing. He explained that it was company policy and I asked him if I could have it in writing to read over it and then it got worse. He couldn't produce in paperwork, nor a standard protocol for what he was saying. He said they only do in house financing. I'm a 21 year active duty Navy Chief and bank with Navy Federal. I have never seen their checks be turned away. I called them on the spot and they talk to the dealership and they just tapped dance around with their answers. These guys are scandals and I reported them to be added to the no shop list.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I drove all the way from DeKalb IL (approximately 1 1/4 hours. When I was 15
minutes away I received a phone call in my car informing me that the car had
been sold the night before.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
My experience was not a good one. I wanted to purchase the vehicle but, the
representative informed me their auto group does not sell to out of state
buyers unless they are located in IL or WI. I think this is a bogus reason as
they advertised the cars on the internet which gives world-wide access to
their vehicles.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Was welcomed to the dealership by Kassandra Garcia and took a test drive
with salesman Eric Devoe. Felt relaxed and comfortable the entire time.
Great experience! The car was very nice and I like it. It is quite wide and would be a tight fit in my one car garage. I would highly recommend the dealership!
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 1, 2018
I test drove but did not purchase.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 27, 2018
Positive experience with good communication. I would go back again.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 22, 2018
Very professional and responsive without the "hard sell". Hard sell doesn't
work for me.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 12, 2018
Dealer said they do not know how to sell a car out-of-state... crazy, but true. From their email:
"you're from out of state and our Auto Group doesn't do business outside of IL and WI"
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 3, 2018
Great experience I bought my car in record time and everyone was very helpful and professional. Excellent experience!
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 2, 2018
Dealer did contact me and it was a good experience. Car did not have navigation and probably won't work for my wife.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jul 25, 2018
Dealer was fine - just did not connect on a deal
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
this particular vehicle was recently sold, however the sales staff and finance dept. were great with assisting me in finding the RIGHT vehicle.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jun 9, 2018
Car had a lot of cosmetic damage, was not clean or detailed. A disappointing ride out there, plus very busy and under staffed.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Terrible customer service. You only get the advertised price if you go through their financing. What a joke!
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I truly enjoyed my car-buying experience today at Gregory Infiniti. Jason Nichols, Product Specialist, was very helpful, friendly and knowledgeable. He answered all of my questions about the vehicle and provided assistance when needed. I highly recommend Jason to clients shopping for a vehicle. Thanks, Jason, I'm enjoying my Q70!
Lamont
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
It was very good experience to buy at Gregory, it was faster than we imagined, and the dealers personnel is very polite and professional, they work hard to get us the best deal possible.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I drove over an hour to look at the vehicle. They never mentioned all the
scrapes and scratches on the body and i was not able to see them in the
pictures they sent.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 25, 2018
I went to the dealer and looked at pseveral cars. The sales
Person Eric looked up and help me explore many options. There was no pressure and helped me
find what was right for me. I settled on a car I liked and then Dan in finance did the same with exploring options right for me. They dropped the car off at the house the next business day. The dealer was 60 miles from my house and was worth the drive. I explored new vehicals, lease options and also used cars. A very good experience. I settled on a used vehical and was treated same as if I would have bought new vehical.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 25, 2018
Great
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Feb 23, 2018
No pressure sales, fast great experience. Awesome prices!
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 17, 2018
Emailed to tell me car sold
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I got a response in less than 12 hrs from the mngr of Gregory INFINITI long with great prices and incentives. When I arrived, I was introduced to a sales specialist and I left nearly 2 hours later with a new 2018. Truly a great experience and super friendly staff. I’ll definit be buying my cars from this dealership from now on.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
At first, the dealership was great at responding quickly to my inquiries and claiming to give me the "best car buying experience I've ever had"; however, this was not the case. Upon contacting the dealership further, they were quick to perform a credit check (per my request) and I had a hard time getting in touch with a member of the finance department to lock in the deal. Turns out the car had been sold by another associate during my transaction! A poor miscommunication by the employees that cost me the vehicle I was about to purchase and two hard inquiries on my credit report!
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 7, 2018
they contacted me immediately and answered all my questions
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I've been contacted via email. The email was nice but it had the "salesy" tone
to it. I will see when I make the decision to visit or not.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 3, 2018
While I did not purchase a vehicle from this dealer, the customer service was phenomenal. The sales guy helping was not pushy and very responsive to any requests.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 20, 2017
Though I did not purchase the car, they were helpful and informative and most importantly not pushy. I didn't like the car though so had to walk away
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 10, 2017
All Good
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 3, 2017
Very easy to work with and incredibly nice people. Straightforward and genuine.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Offered $200 on a trade. I left, the owner called me back from 15 minutes away under the guise of making a better deal to offer me an additional $100 on the trade...
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 25, 2017
Nice, have good price
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 24, 2017
I bought the vehicle. And there salesperson & financial officer were very helpful. I was pleased with the overall procedure
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 7, 2017
I bought the car. GREAT experience !!
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
The good, the dealer was very responsive. The bad, the car I looked at had signs of fresh paint after being told no accidents. Also the tires seemed almost bald but was being listed as certified. They tried saying the tires had 50% tread left. The oil change sticker, done by one of their service techs, said tires needed immediate attention.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
My experience was not very good. The vehicle had scratches in several places and was dirty. In my opinion the vehicle was not ready to be sold. I was asked to leave a $100 deposit to hold the car they charged my card $1,000. I enjoyed the salesman the rest of the people I dealt with seen a little snooty and arrogant and very matter-of-fact. They could not take the money and get me out of there fast enough. They did however paint the scratches. They have a porter to deliver the vehicle to my home the salesman was supposed to deliver it. The vehicle showed up still dirty some type of adhesive on the back seat. To the state no one has showed up to walk me through the vehicle to show me what the vehicle can and cannot do extremely disappointed. Not even a remote start with setup and it should have been very poor customer service the salesman was fine the rest I can do without
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 9, 2017
The dealer did contact me pretty quickly however when I drove down there to look at it, it appeared the vehicle was not 100% ready to be looked at as there were issues with the vehicle and the technicians were on strike so nothing could be done about it at that time. By the time they were able to get it fixed the vehicle ended up getting sold before I could get back to it again.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 7, 2017
The dealer said they will get back to me , they never did , I had to call twice and leave message to salesman , he never called me back.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jul 14, 2017
Bought the car. Great experience. Ask for Luke very professional youg salesperson.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jun 8, 2017
Great response no pressure sales
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 10, 2017
Infinity salesman was very knowledgeable, courteous and got information I requested in a timely manner. Pleasant atmosphere, customer orientated, and no pressure at all. Highly recommend!
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 27, 2017
they contacted me right away. I was impressed with their response time
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 25, 2017
Gregory Infinity responded promptly and was very easy to work with.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 15, 2017
Good
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 12, 2017
Very nice people , had car I wanted to look at ready for me when I arrived , gave me a great trade in value and great deal on financing
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Feb 13, 2017
Internet sales called back and let me know someone had put a deposit down on the car I asked about and also let me know they had 350 cars available
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Feb 12, 2017
Very helpfull
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 20, 2016
Terrible experience. Contacted dealer and set up a date to meet two days later. Drove an hour to get there. After 10 minutes the salesman tells me sorry forgot to call you , car is already sold.. thanks. Felt completely disrespected.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 18, 2016
The salesman Doug was very insightful and helpful. The rest of the salespeople were friendly and informative. Didn't buy the truck but I would definitely give them my business.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sep 7, 2016
Contacted dealer about the car which I was told there was a sale pending
but the car remained listed for sale for several weeks after that. If it was still
for sale would have like the option to purchase, if it had sold would have not
had it listed still as available.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Aug 4, 2016
Prompt response and followup
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
May 5, 2016
Dealership esthetics were not a nice as other high end car dealerships but the people were helpful and knowledgeable. Pricing was as excellent.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 29, 2016
Wonderful folks to work with!
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 26, 2016
Nice van , but to much money for year. Decent people.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 3, 2016
Inquired about a blue 2014 jeep wrangler
that was for sale 2/26/16 and spoke to
Kodi and i put in an offer but
unfortunately a couple hours later
someone had put a deposit on it and it
sold. I received a call from the Manager
(we briefly spoke and I do not remember
his name unfortunately) the next day
and we spoke and he kindly asked if
there was anything they could have done
differently. I told him that I appreciated
the phone call but I had already
purchased a new Jeep. The manager
was very professional and it was nice
that he took the time to return a phone
call. Wasn't in the market for an infinity
but will definitely visit them in any future
vehicle purchases and will recommend
them.
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Jan 7, 2016
I bought a car, 3 days later it started leaking coolant. I paid 2165. They must have known about the problem before they sold me the car.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Dec 22, 2015
I was very disappointed in the outcome of my visit.
They did not stand behind what they offered and were
ultimately very disrespectful to me as a consumer. I would
NOT recommend this dealership to anyone.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Nov 8, 2015
Great experience from initial contact to end of sale. Highly
recommended dealership...very friendly an zero BS sales tatics.
Just a straight forward and easy transaction. Thank you. Mike
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 19, 2015
Very well pleased from manager to Doug, salesperson...
Thank you, ALA
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Oct 29, 2014
Good experience, just not the car I was
looking for.
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Mar 19, 2020
Response from current dealership:
Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future!
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Apr 30, 2014
Great cash deal but engine light came on
soon after. It was just a tune up but
just wish everything was tip top after
driving a hour to get the truck,
otherwise they were great and very
professional
Mar 19, 2020
Response from current dealership:
We’re sorry your experience didn’t match your expectations. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
I purchased a used Honda CR-V Ex 2008 from this dealer. I was told by the salesman, Val, that the vehicle had new brakes and tires. I drove back 40 hours after the sale to have the brakes checked. Waited nearly four hours for the manager, Justin, to approve front brakes. I was told he had approved it and the work was done. I came back the following Tuesday asking to check the vehicle. At that point, on of the service managers said they only put brake pads on the vehicle in the rear. They told me I was misinformed about the "new brakes" and they would put in front brakes, only, if I remove the poor rating I on dealerrater.com.
Very disappointed with Gregory Infiniti.
Mar 19, 2020
Response from current dealership:
Something doesn't seem right. Please reach out to me personally so I can discuss your experience further. We would love to make things right if you'll give us the chance.
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200
Sincerely,
Joey Gesualdo
Customer Experience Manager
847-362-9200