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Dealer Reviews

Based on 2 reviews
All reviews are verified visits to the dealer. – Learn More
May 4, 2025
Isaiah reached out to me and i get to drive a couple of trucks, but unfortunately no deal was reached. One of the truck had not being to inspection yet and the other just didn't cut it for me. We stayed in contact, but haven't found the truck yet.
Is this review helpful? Yes | No
May 4, 2025
Response from current dealership:
Thank you, Felisto, for your feedback regarding your experience with us at Gregg Young Buick GMC. We appreciate your communication and understand the importance of finding the right truck for you. Please feel free to reach out to us anytime so we can continue to assist you in your search. We're here to help you find the perfect vehicle!


Sincerely,
Morgan Steenhoek
Guest Experience Manager
641-787-7152
morgan.steenhoek@gyautogroup.com
May 2, 2025
We went to test drive this van. All the alert lights were flashing, drove a short distance and stopped to try to turn off the windshield wipers which never were able to get off.. while stopped put it in park, then when trying to put in drive the dial to put in gear wouldn’t move. Ended up walking back to the dealership. Obviously this van had serious issues and shouldn’t have been listed for sale.
Is this review helpful? Yes | No
May 5, 2025
Response from current dealership:
Thank you for sharing your experience with us. I understand that your test drive of the van was not satisfactory due to the issues you encountered. I appreciate your feedback as it helps us maintain the high standards at Gregg Young Buick GMC. Please feel free to reach out to me directly to discuss this matter further. Your concerns are important to us, and we want to ensure a better experience in the future.


Sincerely,

Morgan Steenhoek

Guest Experience Manager

641-787-7152

morgan.steenhoek@gyautogroup.com
5
Jan 29, 2024
Excellent team that was both thorough and pleasant to deal with out of state. The Salesman, Colton Otto, was prompt and gave detailed responses to any questions. He provided a full video of the vehicle. In addition the team discovered a concern with the vehicle interior trim that they immediately worked to resolve by scheduling a replacement of the part at no charge. At all levels of the organization, I was left with an impression of friendliness and honesty. I would highly recommend this dealer to anyone.
Is this review helpful? Yes | No
Feb 1, 2024
Response from current dealership:
I really appreciate the kind recommendation, Patrick. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well!


Sincerely,
Morgan Steenhoek
Guest Experience Manager
641-787-7152
morgan.steenhoek@gyautogroup.com
Dave
Feb 18, 2023
Started off good. They make you buy a $500 package and don’t do what they say they will do. Kept my car for 5 days and when they delivered it it wasn’t clean on the inside. Took it back and didn’t do a good job cleaning it a second time. Not impressed at all.
Is this review helpful? Yes | No
Feb 21, 2023
Response from current dealership:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you.




Sincerely,
Brian Marron | Service Manager | 515-442-4866 | brian.marron@gyautogroup.com
Karin
Jan 31, 2023
Great communication & really tried to help find what I seas looking for.
Is this review helpful? Yes | No
Feb 2, 2023
Response from current dealership:
Thank you for the great review, Karin. Please come visit us if you need anything else, be it service or sales.




Sincerely,
The Gregg Young Team
Jan 27, 2023
Very prompt on returning emails.
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Jan 28, 2023
Response from current dealership:
Thank you for this great review! We really appreciate your business.




Sincerely,
The Gregg Young Team
Mar 2, 2022
I bought the car. 2011 Honda crv. The people were really kind. Good plsce.
Is this review helpful? Yes | No
Mar 4, 2022
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Best,
The Gregg Young Team
Jan 15, 2021
They were very helpful and informative.
Is this review helpful? Yes | No
Jan 18, 2021
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Best,
The Gregg Young Team
Earl
Nov 23, 2020
Great experience, Awesome Dealer. Thanks
Is this review helpful? Yes | No
Nov 25, 2020
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Best,
The Gregg Young Team
Penny
Feb 27, 2020
Has answered all my questions so far. Very helpful.
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Mar 9, 2020
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.  We look forward to seeing you back again in the future. Take care!

-The Gregg Young Team
Dec 14, 2019
Reached out to Gregg Young Buick GMC from 500 miles away due to their competitive pricing. Very easy to work with. Told them what I was looking for and within a few hours, they found multiple pickups with the packages I wanted and in my price range. Would highly recommend.
Is this review helpful? Yes | No
Dec 19, 2019
Response from current dealership:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future.

Best,
The Gregg Young Team
Cheryl
Aug 27, 2019
The dealer contacted me right away and when I let them know I had gone a different direction they were polite and discontinued communications.
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Aug 28, 2019
Response from current dealership:
Thank you for the kind words, Cheryl. Please let us know if we can ever help you in the future.

Sincerely,
The Gregg Young Team
Mar 3, 2019
They went the extra mile to help me when I was looking for cars. I didn't end up buying my car from them, but wished I had.
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Apr 2, 2019
Response from current dealership:
Thank you for the great review. Please come visit us if you need anything else, be it service or sales. -The Gregg Young Team
Mary
Feb 2, 2019
Great small town feel quick and easy process!!! They stayed after closing to make sure we got exactly what we needed and wanted never once rushed us! Great group of people to work with!!
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Apr 2, 2019
Response from current dealership:
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. -The Gregg Young Team
Jan 27, 2019
Great people, excellent service!
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Apr 2, 2019
Response from current dealership:
We appreciate the kind words, Taslima. We look forward to seeing you again in the future! -The Gregg Young Team
Sep 13, 2018
Dealer was very quick to get back to me. Answered my questions and encouraged me to come for a test drive. Since it was a regular cab I was not interested in this truck.
Is this review helpful? Yes | No
Nov 19, 2018
Response from current dealership:
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that.

-The Gregg Young Team
Jul 29, 2018
Good experience.
Is this review helpful? Yes | No
Sep 3, 2018
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Watters Autoland! Thank you again for the great review!
Kristan
Jun 8, 2018
Great service! Owais made it an awesome experience. It was a breathe of fresh air after we had a really awful experience at another dealership.
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May 28, 2018
Brian was very responsive to my emails. Very helpful.
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Evan
May 19, 2018
Replied very quickly and was extremely helpful!
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Mike
Mar 25, 2018
We experienced great friendly and professional service from Brian and Dave the finance manager. They were very informative, thorough and great at doing their jobs! Pleasurable experience and will highly recommend them to others.
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Robben
Feb 21, 2018
Cheap , although the car is not my favorite, but they give cheap prices.
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Feb 28, 2018
Response from current dealership:
We appreciate your honest feedback, Robben. If you have any further questions, please give us a call. We're always happy to help!
jacob
Aug 5, 2017
one of the most enjoyable car buying experiences i have ever had. Harold contacted me right away and eased my worries by describing the condition of the car. and when we got there it was beyond our expectations. The entire team had us in and out in a timely matter. And my son loves his 2016 Kia Soul ! All dealerships should strive to conduct business as you do ! We got a great deal at Watters and will look to them next time we are ready to purchase another vehicle.
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Eric
Oct 10, 2016
Quick to get back with me and up front.
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Sue
Oct 5, 2016
I felt the entire staff was involved in my sale. Considerate, pleasant, quick, and more than fair with pricing. I'd highly recommend Watters. It was worth the drive!
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Theodore
Dec 28, 2015
Great conversation but responded after I had made a commitment to another dealership
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