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Great Lakes Honda City
About Us
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Today 9:00 AM - 7:00 PM (Open now)
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7140 Henry Clay Blvd
Liverpool, NY 13088
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Dealer Reviews
All reviews are verified visits to the dealer. –
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Dec 20, 2025
They told me to come in the car was priced that 9000. They said they will take 8500. When I got there. They said it was already stolen. I got home. They start sending me messages about they had another vehicle. Ask him to send pictures they sent me the same vehicle. The price changed $14,888
Very attentive and did everything they could do to make the deal. Unfortunately I didn't do my research first and realize my trade in wasn't worth enough, so the sale didn't happen but I can't say enough good about the customer service I received, I'll drive the 2 hours again when I can
Jun 20, 2025
Not a good experience. Manager was great. Salesman was not. Car was in not good shape and was very persistent and upset u didn’t purchase the vehicle
Jun 25, 2025
Response from current dealership:
Hello Theresa,
Your feedback regarding your experience with our Sales Department is important to us. I would like to discuss the customer service provided during your experience, as well as the condition of the vehicle you were interested in purchasing. At your earliest convenience, please reach out and let me know your preferred method of contact.
Sincerely,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750
Your feedback regarding your experience with our Sales Department is important to us. I would like to discuss the customer service provided during your experience, as well as the condition of the vehicle you were interested in purchasing. At your earliest convenience, please reach out and let me know your preferred method of contact.
Sincerely,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750
Jun 15, 2025
Drove a hour after multiple emails sent about the vehicle to be told it was sold right before I arrived.
Jun 25, 2025
Response from current dealership:
Hello Nathan,
We appreciate you taking the time to share your feedback. I would like the chance to speak with you about the communication and customer service you received from our Sales Team regarding the availability of the vehicle you were interested in. Could you please reach out to me directly at your earliest convenience using your preferred method of contact so we can discuss this?
Best,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750
We appreciate you taking the time to share your feedback. I would like the chance to speak with you about the communication and customer service you received from our Sales Team regarding the availability of the vehicle you were interested in. Could you please reach out to me directly at your earliest convenience using your preferred method of contact so we can discuss this?
Best,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750
Apr 27, 2025
Very helpful and professional and easy to reach.
May 1, 2025
Response from current dealership:
Thank you for the kind words. We're glad our team could assist you effectively.
Mar 26, 2025
Response from current dealership:
We're pleased to hear you enjoyed your experience with our team at Great Lakes Honda City. Take care!
Dec 19, 2024
Response from current dealership:
Thank you for your feedback. We appreciate your visit to Great Lakes Honda City, and we're glad our team was attentive during your time here.
Dec 17, 2024
Response from current dealership:
Great Lakes Honda City is pleased that you had a great experience.
Very responsive and respectful. Quick follow up and continued contact to be sure I had every question answered and all my needs were being addressed.
Oct 8, 2024
Response from current dealership:
At Great Lakes Honda City, we're proud of our team's responsiveness and commitment to meeting customer needs. If there's anything else you'd like to discuss or inquire about, please don't hesitate to reach out.
Oct 2, 2024
Waited a month and half for the title to come in. Staff rarely contacted me to follow up on
where things stood with out a nudge from me first. Based on my experience I would not do
business with this dealer again.
Oct 3, 2024
Response from current dealership:
"Allison,
Thank you for sharing your feedback with us. I would like to speak with you about your experience with our Sales Team regarding the time taken to receive your title. Please reach out to me directly so we may discuss this in greater detail.
Sincerely,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750"
Thank you for sharing your feedback with us. I would like to speak with you about your experience with our Sales Team regarding the time taken to receive your title. Please reach out to me directly so we may discuss this in greater detail.
Sincerely,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750"
Show older dealer reviews 33
Mar 8, 2024
Response from current dealership:
We're pleased that Great Lakes Honda City's professionalism and helpfulness lived up to your expectations. Thank you for the top notch rating.
The salesman was very helpful, went above and beyond to help with all the things I was looking for in this particular vehicle, plus sent pictures, but there was too much history on the car but I will keep this dealership in mind if I see that you have the vehicle I’m looking for, thank you for your help
Feb 10, 2024
Response from current dealership:
We greatly appreciate your kind words! Our team at Great Lakes Honda City endeavors to provide quality assistance and detailed vehicle history. We look forward to serving your car needs next time.
Jan 26, 2024
Response from current dealership:
We appreciate the five-star feedback about your experience with our team at Great Lakes Honda City. Thank you for your time and patronage.
Jan 15, 2024
Response from current dealership:
We appreciate the positive feedback about Great Lakes Honda City. Come back soon.
Nov 1, 2023
Response from current dealership:
Hello and thank you for this fabulous five-star review! We are thrilled our team of professionals was responsive to ensure you had a great visit. We appreciate your business, and please reach out to Great Lakes Honda City if we can be of any further assistance.
They accepted my deposit to hold a vehicle that we loved but somehow managed to still sell that vehicle to another family the next day. Apparently our salesman doesnt show loyalty to his/her customers
Aug 28, 2023
Response from current dealership:
Hello,
We take all customer feedback seriously here at Great Lakes Honda City. It would be appreciated if I could speak with you regarding your recent experience with our Sales Team to purchase a vehicle. Please reach out to me at your convenience.
Sincerely,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750
We take all customer feedback seriously here at Great Lakes Honda City. It would be appreciated if I could speak with you regarding your recent experience with our Sales Team to purchase a vehicle. Please reach out to me at your convenience.
Sincerely,
Marc Zicaro
mzicaro@egreatlakes.com
Great Lakes Honda City
(315) 451-6750
Good experience. Sales room was so busy it made things a bit disorganized. Overall pleased with my experience. Loved working with Evan, the salesperson.
Aug 23, 2023
Response from current dealership:
Hello Heather, thanks for this great review. It is so amazing to know our Sales Team provided you with a great experience. Come see us here at Great Lakes Honda City again soon!
Jul 19, 2023
Response from current dealership:
Hello,
The Sales Team here at Great Lakes Honda City has received your feedback and the opportunity to learn more about a car you were interested in would be greatly appreciated. Please reach out, at your convenience, so we can discuss your recent car-shopping experience with us and any additional feedback you may have.
Thank you,
Brad Townsend
General Manager
Great Lakes Honda City
(315) 451-6750
The Sales Team here at Great Lakes Honda City has received your feedback and the opportunity to learn more about a car you were interested in would be greatly appreciated. Please reach out, at your convenience, so we can discuss your recent car-shopping experience with us and any additional feedback you may have.
Thank you,
Brad Townsend
General Manager
Great Lakes Honda City
(315) 451-6750
Dealer. quick to respond. Car not as
advertised.Disorganized office. I made an appointment
and no one
was available. Then the lady was clueless about the car.
The car smelled of second hand smoke and when
started, the tire light was on, and the check engine light
was on and solid. The drivers seat had burn holes. Front
passenger side bumper may need to be mailed on so it
doesn't fall off. I don't think the car was ready to show
even though I had an appointment. However Im willing to
give this dealership a second chance as they were quite
busy
May 23, 2023
Response from current dealership:
Hello Roxanne,
Your satisfaction means a great deal to our Sales Team and the opportunity to talk about the feedback provided would be greatly appreciated. Please reach out directly so we can discuss this further.
Thank you for your time,
Brad Townsend
General Manager
Great Lakes Honda City
(315) 451-6750
Your satisfaction means a great deal to our Sales Team and the opportunity to talk about the feedback provided would be greatly appreciated. Please reach out directly so we can discuss this further.
Thank you for your time,
Brad Townsend
General Manager
Great Lakes Honda City
(315) 451-6750
While I didn’t get this car I settled on another one with dess as let and the experience was a good one.
May 22, 2023
Response from current dealership:
Hello Robert. We are glad to see that your experience here at Great Lakes Honda City was a good one. We greatly appreciate you taking the time to leave this five-star review, and hope to see you back.
May 12, 2023
The dealer was very interested in having me come up to drive the car, but couldn't tell me what the price
of the car was. It's an hour drive, so with no price it wasn't worth my time. I called back a few days later
and they told me the car wasn't on the lot yet. But yet they wanted me to come and test drive it. To date,
10 days later, there is still no price on the car, and now I see they have another one, same model, different year, listed.
Again, no price.
May 14, 2023
Response from current dealership:
Gail,
It would be great to have the chance of speaking with you regarding your experience with our Sales Team while inquiring about a vehicle here at Great Lakes Honda City. Please reach out to me at a time that works best for you.
Thank you,
Brad Townsend
General Manager
Great Lakes Honda City
(315) 451-6750
It would be great to have the chance of speaking with you regarding your experience with our Sales Team while inquiring about a vehicle here at Great Lakes Honda City. Please reach out to me at a time that works best for you.
Thank you,
Brad Townsend
General Manager
Great Lakes Honda City
(315) 451-6750
Apr 20, 2018
Very responsive.
Apr 14, 2018
Honda City quickly responded and helped me arrange a test drive for the vehicle I was interested in. Ray at Honda City was very friendly and knowledgeable. I love that Honda City certifies their vehicles.
Feb 26, 2018
Was contacted by Denise about the 16 Tacoma. She was very positive and accommodating. Unfortunately I came down with the flu and want able to make a deal on the truck. Denise kept me apprised of all the developments and had been well I would have gotten a great truck and a grood deal im sure. Denise did a great job just to stay in touch I was impressed
Mar 1, 2018
Response from current dealership:
Thank you so much Dan! It was my pleasure. I am glad you are feeling better and I hope we are able to assist you in the future. I am still going to stay in touch until you have the vehicle you want. Thanks for the opportunity to assist you!!
Dec 12, 2017
It was very good.
I got the car
These people, (Katie, Charlie, & Brad) were amazing and very accomodating. I explained I had to fly in from the Florida Keys and withiut hesitatiin said they would happily pick me up. Jeep was exactly as described, I couldnt be happier. This is my third Jeep ive owned and this group didnt pressure anything. Thanks!
Oct 24, 2017
I received the price I wanted to pay, the whole experience was quick and easy.
Sep 13, 2017
We had a great experience with Rob at Honda City and did end up purchasing a different car here. He was great. He didn't pressure us into a purchase or give us a hard time when we switched which car we wanted. He got the vehicle ready quickly and was friendly the entire time. I would definitely go back.
Sep 13, 2017
Response from current dealership:
We at Honda City are so happy that you took the time to do a review. Enjoy your new vehicle! Again thank you and have a wonderful day!
Denise Coleman
Internet Sales Manager
Denise Coleman
Internet Sales Manager
Aug 25, 2017
They are the best. They are quick to reply and their suggestions are on point. I will definitely be going in to purchase.
Dec 2, 2016
Outstanding response and very prompt with return emails. We ended up buying elsewhere because of the vehicle we found but Honda City's representative was excellent!
Oct 19, 2016
Dealer gave me all of the info I needed right away. Very pleasant.
Sep 29, 2016
Very quick response - the vehicle was already sold, however still remains on your site today.
Oct 3, 2016
Response from current dealership:
Donald,
I wish I had control over taking sold cars off of the CarGurus site but that is done automatically when the car sells. For some reason beyond my control I can't get some removed. I apologize for this. I also wish it can be corrected. Have a nice day! Denise
Coleman, Internet manager
I wish I had control over taking sold cars off of the CarGurus site but that is done automatically when the car sells. For some reason beyond my control I can't get some removed. I apologize for this. I also wish it can be corrected. Have a nice day! Denise
Coleman, Internet manager
Aug 17, 2016
Contacted them about a Mazda which was already sold. They responded promptly and we're courteous.
Apr 28, 2016
Pleasant butno manual that I wanted
May 4, 2016
Response from current dealership:
Sal,
If you are able to wait for a manual to come in I am sure we can get one for you. The manual transmission is very hard to come by. Honda doesn't make to many of them. Please contact me and I will assist you in get the vehicle you want. Denise Coleman Internet Sales Manager
If you are able to wait for a manual to come in I am sure we can get one for you. The manual transmission is very hard to come by. Honda doesn't make to many of them. Please contact me and I will assist you in get the vehicle you want. Denise Coleman Internet Sales Manager
Mar 19, 2016
yes but did not answer my question if the car was sold only asked if i wanted to come in for a test drive
Mar 25, 2016
Response from current dealership:
Thank you for considering Honda city. I am sorry for the confusion I got 2 requests from you so my second response was to see when you could come in.
Mar 15, 2016
I walked in looking at used vehicles Paul showed me a few in my price range, explained the differences and was very patient... The process was easy and smooth... I will refer and buy again. No pressure and lots of information....
Mar 25, 2016
Response from current dealership:
Thank you so much for shopping at Honda City!!
Oct 12, 2014
Incredibly easy and efficient!!
Anthony was so helpful - would
recommend this dealership to
anyone! Love my new car -
Thanks!!
Jul 3, 2012
Internet sales manager got back to me right away - set me up with a
salesman and I bought a vehicle the next day
Mar 25, 2016
Response from current dealership:
I am so happy you had a wonderful experience!!
