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Gravity Autos Chicago
About Us
The Gravity group has been in business for over 20 years with dealerships in Georgia and Florida, and we have now brought our expertise on luxury vehicles to the Chicagoland area! Here's what we offer: - Extremely competitive no-haggle pricing. You get the best price from the very start! - Best in class customer service and car expertise - All vehicles have gone through a comprehensive inspection & we offer comprehensive warranties honored in all 50 states at any ASE certified shop or dealership! - Out of state buying experts with over 70% of our sales going out of state! Feel free to ask how we will make your out of state purchase a seamless process that can take less than 15 minutes!
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Today 9:00 AM - 8:00 PM (Closed now)
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2772 Skokie Valley Rd
Highland Park, IL 60035
Our Amenities
- Coffee
- Free detail with every car purchase
- Water
- Car Washing
- Car Servicing
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Told me I was approved for financing and gave me monthly payment and APR, no down payment. Told come sign and drive. Drove 90 minutes from home and they told me the lady lied and I would need more money down or a co-signer. HORRIBLE CUSTOMER SERVICE. Waste of time and money. Then the salesperson laughed when telling these things and stating “get your money up”. Horrible horrible experience. NEVER RECOMMEND
I initially inquired for info on a car. What followed was repeated emails, phone calls and text messages telling me I was pre-approved and scheduled for appointments that I did not make. Then I received a call from A salesman who was extremely rude. He was so rude, I was tempted to drive to the dealership. I would never buy from this dealer. They act more like a collection agency than a dealer.
I had a very disappointing experience with this dealership, mainly due to poor communication and lack of follow-through.
I was going back and forth with Trevor for 3–4 days regarding a vehicle. On the final day, I visited in the morning and was told I would receive a call back by 11 AM with further information, as the vehicle was in their garage getting a sensor replaced. Initially, the vehicle was posted for sale, and only afterward was I informed it had issues and was not ready to be sold, which raised concerns for me. Unfortunately, that promised call never came.
I followed up myself at 2 PM, and the call was disconnected. When I called again, I was told Trevor was with a guest and would return my call shortly. Later that evening around 6:45 PM, I called once more just to confirm an update, and the phone was hung up.
I understand dealerships get busy, but basic communication and professionalism should never fall through the cracks. A simple update would have been fine
Stay away!! Run in the opposite direction. Save yourself headaches.
I Worked with a sales guy on this. He ran my credit and Everything. Told him I was coming from Ohio. Deal was done until he calls me that they sold the car to someone else that paid them more. Very unethical. Liars. And play a lot of games.
Feb 3, 2026
Overall good experience. I came in from out of town to buy the car, and it's great. However, there were a few little dents that I wish they had been more open about as I did not want any surprises. Overall, no issues.
The sales agent that contacted me was very helpful and went above and beyond to try and secure a deal on the audi and a couple other vehicles after the price of the audi was raised. My only issue is that sales person kept running my credit for each vehicle I inquired about without telling me that would happen, which significantly lowered my score(Not Cool). Other than that the experience was great. You guys should inform people that you'll have to run their credit several times in order to inquire about multiple vehicles, which I'm sure most would decline.
Dec 28, 2025
First time buying online from out of state dealer, remarkably good experience. Sales person was responsive, provided both pictures and videos and answered several rounds of questions. No surprises when the car arrived, was exactly what we expected.
Dec 20, 2025
Leo financial manager is great
Nov 6, 2025
Quick response time.
Oct 24, 2025
Immediately responded and continued to have excellent communication throughout the process. John was courteous and professional throughout, working hard to find me the best deal possible. I really appreciated all his efforts.
Oct 11, 2025
They stay on top of all the issues and respond in a reasonable timeframe
Oct 5, 2025
The salesman was helpful in the transition of the vehicle in question. Both Liz and Danny were very
professional and did all they could in working together in getting all the information needed by my Credit Union.
He explained the additional coverage and how it works and the cost. I have never purchased a vehicle from
another state, and they are making this a smother transaction. My overall evaluation will be a five-star rating
after I receive the vehicle.
Sep 10, 2025
Responded quickly
Jul 15, 2025
great
Tried to get me to buy something else I knew nothing about the car brand. I asked for an Audi they had and he just denied me and didn’t want to help me out even though they didn’t have what I wanted, one of the guys that helped me out was very rude and talked down to me as if I didn’t know anything I was doing because I’m young, he said he didn’t want my business because he’s not sure I can handle a payment on the Audi. I felt he didn’t treat me as another adult and treated me like I’m a child. I was able to get a car elsewhere with great experience. I was determined to work with them but they didn’t take me seriously. Very shady place and very shady how they handle business.
Jul 2, 2025
Worst dealer experience - ever. Had to call to get service (no response to emails), then had a rude representative tell me they don’t sell online at all. Horrible dealer.
Drove over an hour to see a Volvo XC90. They knew I was a coming, but
when I got there, a) the car was filthy, even though the dealership is literally
next door to a car wash, b) the car dashboard said the airbags weren’t
working and the car needed to be driven directly to a service center, c) the air
conditioning didn’t work, and d) a vent was half-falling out of the dashboard.
Nothing but excuses about the condition of the car, but then had the nerve to
ask me to come back and buy it after I left. I think two stars is being
generous!!
Fell in love with the car when I saw it!! Contacted them and John B responded. He was such a big help from start to finish. Handled everything over the phone because I'm 14 hours away in another state. He sent pictures and videos. Less than a week later I received my dream car via transport. Definitely my go to for top notch service and vehicles. I would give 10 stars if I could!!!!!
May 9, 2025
I've bought many cars and trucks over the years, and dealing with Gravity was seamless, and pleasurable.
had to go there twice. waited once for 30-35 minutes and the agent kept on saying he is getting the car, its being serviced. Went with an appointment again and they said the same but showed us the car. Car wasn’t even clean then. Looked like it wasn’t even touched do mot sure wjat was the “serviced” part they said the first time. Overall, we didn’t move forward.
Apr 14, 2025
Easy and good communication
Mar 19, 2025
Immediate response after the request and provided information needed ..!
Feb 17, 2025
The whole experience was confusing and irritating. I started with one salesman and when I called, a 2nd sales guy answered and wouldn't let me talk to the 1st guy, then i received an email from yet a 3rd. I texted and emailed that I wanted to buy the truck, no response, I texted again and the reply was confusing like they never talked to me before. They sold the truck right after I said I would buy it.
Feb 17, 2025
Nice n easy. Good experience. Recommend them.
Knowledge is golden before going to any dealer in all, they do not allow you to self register. Unorganized, unprofessional experience but at the end of the day i had control backing out of a deal. BBB.com shows a C grade for this company so that sums up my experience. Retail started at 20k and then 27k then 24k going over purchase order. It was a mess.
Dec 15, 2024
The Vehicle had some cosmetic problems that they didn’t have a answer to so my concern was that if they didn’t have a good answer to that I wonder what was the mechanical secrets
Dec 8, 2024
Great Response on everything. Awesome guys to work with!
Nov 12, 2024
Gravity Auto was very professional and answered all my questions quickly. The dealer worked hard to
make the transaction easy and appealing.
Dealer was responsive and very easy to work with. Most of our communication was via text, which is super convenient when you’re in meetings all day. Finance team and signing paperwork was also easy/seamless and done electronically. Car arrived and looked as expected. Great experience buying this car online!
Nov 9, 2024
Great people are always welcome you to the family great people good experience
Aug 2, 2024
Very informative and helpful
Jul 27, 2024
The dealer called the next business day. They have reached out multiple times to ensure I have enough information on the car.
Alex, the Gravity Autos sales rep who responded to my email inquiry, was very pleasant and professional. I have purchased the car I contacted the dealership about, nor do I know if I will yet; but, I anticipate he and his colleagues will continue to engage me as respectfully and attentively as they have do far in our communications.
Jul 4, 2024
Very responsive with follow-up!!!
Jun 23, 2024
Responsive and helpful
May 10, 2024
The dealer was very courtesy and very helpful.
Apr 25, 2024
Excellente experience with Gravity auto team
Show older dealer reviews 437
Mar 19, 2024
Dealer communication was fantastic and very pleasant. They were able to provide what I asked for and always very cordial. Even if I did not but a vehicle from them, my experience dealing with the staff and their communication were phenomenal. I am from another State, which was the deal breaker, otherwise I would by the vehicle without thinking twice! Thank you for your good work.
Mar 7, 2024
Excellent
Mar 5, 2024
Car was on fumes, no washer fluid, battery dead. It was a good experience overall and most
importantly a good deal, fair price for my trade, but it's not 5 star service.
Feb 21, 2024
It was great the staff was great and very helpful.
Feb 21, 2024
Dealer responded several times and very courteous.
Jan 4, 2024
Matt is great
Nov 26, 2023
Best of the best !!!
Thank you everything for all you do.
Nov 15, 2023
Dealership staff were very friendly and made the purchase of the vehicle easy and fast.
Aug 4, 2023
The purchase went well. The purchase is out of state and I expect to have the car delivered next week. I haven't physically seen the car in person but was provided pictures and videos. I am excited about the purchase and hope that the vehicle is as nice as it looks. If everything turns out Great I will definitely purchase another vehicle from them in the future.
Jul 21, 2023
Good communication, just wasn’t ready to purchase. Thanks
Jun 16, 2023
Awesome service, I received phone calls and text messages to inform me with everything that needed to be done and what has been done. Lots of pictures of the vehicle. They were great.
The car showed up with a big scratch and several dings!!!!! No driver floor mat, the screen started malfunctioning and every single rim is scratched!!! They called me back yesterday after I sent pics to tell me that the owner would call me back. He never did. I tried calling today and no answer!!!
Apr 24, 2023
When I arrived at the dealer everyone was kind and professional, the condition of the car ( all the wheels were in terrible shape, and the two back doors on each side of the car had dime size round nicks through the paint. They told me these things will be fixed by then. I test drove the vehicle and it was great. A car only 2 1/2 years old should have not been shown in this condition. They didn't try to hide anything and even showed me the shop sheet ( what was done to the car when they received it ) . I told them to call me when the car was repaired and I would return to look at it again. Two weeks went by and they never called me, so I called them back and I was told that their dealership and several others in the area were hit with a hail storm and they were waiting for the insurance company for their check. Hundreds of cars were damaged. So, I hope they will call me back after the vehicle is repaired so I can come back and look at it again.
Mar 31, 2023
Excellentl
Mar 13, 2023
MJ, was my sales rep and he did a wonderful job… Finance group and the operations team provided me with great communications… Top notch operation… Thanks, M and I imports!!
Ended up making a purchase and they knew what to do but I was new to online purchases with the car from another state. Car came with transfer registration but not for my state good for 90 days. Thought all was good and was driving it for 3 days when dealer ask for insurance card for that vehicle not the one I sent them for my information about my insurance company. All is figured out now and the car is great just glad I didn't get into a accident those first 3 days.
Jun 14, 2022
Sales rep was not at all interested in knowing that the the EXACT
same BMW (same color, engine, model # etc) was selling nearby in
Cincinnati Ohio for $5,000 less...and it had 12,000 less miles on it. I
asked for some explanation as to the wide margin - got ZERO
explanation. Later I noticed they dropped their on-line price by about
$450...Big WHOOP !!
May 25, 2022
Bought car drove about an hour worth the drive , great service , fixed minor issues .Thanks
May 23, 2022
Really great salesperson but didn’t even attempt to make deal by moving off price. I bought at another dealership that was willing to negotiate more.
Apr 27, 2022
dealer wasn’t trying to literally sell the car. i’m a little younger than most people buying cars and this dealer just didn’t talk he didn’t hype up the car and tell me all of its pros he just wasn’t trying to sell it he was just there. ALSO car wasn’t like the pictures at all a bunch of scratches and dents and paint marks. inside the car wasn’t clean and smelt like wet dog the car has sticky spots all over it.
I purchased this vehicle from out of state, and the process could not have been any smoother. I decided to fly in and drive the car home,
rather than opt for a delivery service. Carl was nice enough to arrange a ride for me from the airport, and I was in and out of the dealership in
less than an hour. The car was beautifully detailed and just as advertised. I am very happy with my experience at M and I Imports.
Apr 20, 2022
Beautiful and heartwarming experience that brought back fond memories of my loving mother. A TRUE
SENTIMENTAL JOURNEY. Thank you for making me a more than happy shopper.
Mar 30, 2022
I had a good experience with M&I motors. I was a little apprehensive about purchasing on line and out of state but in the end it was a good experience.. Very friendly staff. Thanks
Feb 7, 2022
Very efficient
Dec 13, 2021
Awesome people, will use them again.
Nov 30, 2021
While I did not purchase a vehicle from M&I, the salesman, Steve, was
very communicative, even enjoyable to talk with. We both learned a lot
about the car in question, and while it wasnât the right car at the right
time I would certainly consider doing business with them again.
Nov 1, 2021
Outstanding! Very professional! Great inventory! Bought from them after visiting SIX DEALERS!
Sep 9, 2021
Carl was very helpful and perfesonal.
Jun 29, 2021
Everyone was very helpful and pleasant to deal with. Very smooth transaction.
Apr 13, 2021
Very quick to answer all my questions. Just overall great place of business
Mar 26, 2021
Great !
Mar 3, 2021
I’ve bought several cars over the years and I’ve never been treated with such a high level of respect and courtesy right from the start. I had the pleasure of meeting the owner and many other staff members and they really made the whole process so smooth and honestly enjoyable. In my opinion you are only hurting yourself if you don’t look at this place for your next car purchase. Let’s be honest .... my experience here is rarely found. Thanks everyone at M&I you have another happy customer.
Aug 20, 2020
My salesman was very helpful and a good person how to do business again five stars
Aug 1, 2020
Worked out great I live in California dealer was very helpful I bought the truck and have it transferred to California Eric with dealership was great
Really great communication throughout the whole process. Made me feel very comfortable about buying a car from out of state. Erik (seller) sent me videos of the exterior and interior of the car. This experience was the smoothest and least stressful of purchasing any of my vehicles. Now I’m starting to wonder why I spent so many hours at the dealership for my past purchases... THANK YOU GUYS! I can’t wait to see my new purchase in my driveway.
Apr 23, 2020
Called back right away.
Mar 30, 2020
Eric was very quick to respond to me on looking at a car. we set up a date and we from there.
everyone at the dealership was very friendly and helpful. great experience with everyone and would definitely recommend this place !
Mar 12, 2020
My experience was excellent.. my salesman Joel was great to work with .. got a great deal on my truck .!!
Mar 5, 2020
Helpful and quick reply.
Feb 4, 2020
The car was not in the shape it showed on the pictures. It was missing part of the door handle, taillight was broken, and it smelled terrible. I wasted 3 hours of my time driving there. The dealer did a good job contacting me and setting up the appointment though.
Jan 6, 2020
Very nice and professional.
Oct 29, 2019
Good customer service
Oct 29, 2019
Great experience with their informed knowledge
Oct 21, 2019
No pressure dealer great experience
Oct 13, 2019
Bought from another dealership but M I provided me with all info I requested.
Sep 25, 2019
Great customer interaction friendly to deal with.
Sep 20, 2019
Great follow up
Aug 26, 2019
Awesome, Earl and Craig were incredible to work with on time followed through one of the best buying experiences I’ve had recommend them to anybody !
Aug 24, 2019
They responded to me quickly but I have not followed up as of this time.
Aug 24, 2019
Responded quickly and did not harass me when I didn’t contact them back immediately.
This was an awesome experience shopping for a new vehicle at M and I!! The whole staff is super professional and friendly. Joel, Scott and Craig were all great communicators and got me the deal I wanted on the car I wanted from the start. On top of that, it was my Bday and the went the extra mile to see the deal went through and I could not be happier about it. Don't sleep on this dealer! Hot cars, great people!
Aug 16, 2019
They were very helpful and I appreciate how fast they responded to my questions
Aug 9, 2019
They are amazing and worked with me to make sure I got my vehicle. Craig and Scott are great people and I highly recommend this dealership
Aug 2, 2019
Craig was great!
Jul 27, 2019
They have been calling and making sure that I'm taking care of.
Jul 25, 2019
The Dealership had good follow-up - I plan to visit them Friday to review the automobile on sale. Gave them 4 stars for their follow-up..
Jul 13, 2019
The were helpful and honest about the vehicle. Thank you
Jul 10, 2019
Those who contacted did not know how their vehicle looks like.
Granted the inventory is large but must know what car they are about
to sell because a potential buyer is looking at many cars.
Jul 2, 2019
Very helpful
Jun 17, 2019
Very simple buying experience. Prompt and Efficient. Test drove the vehicle. Agreed to purchase. In an out in less than an hour.
May 22, 2019
Awesome
May 21, 2019
Professional and courteous.
May 16, 2019
Was quick with the response and the salesman was professional.
Apr 18, 2019
They have responded quickly
Apr 12, 2019
The pictures they took on this vehicle did a good job of hiding a ding and paint flaws on this vehicle. Other than that my experience was
good.
Mar 24, 2019
Great overall experience/service and really liked the truck.
Mar 24, 2019
Joel was great to work with, no nonsense, get the deal done type of guy. All questions were answered and they wanted to make sure you
were happy. This will be my go to place for buying cars from now on.
Mar 13, 2019
Awesome Dealership. Great experience. Would definitely recommend this place to anyone looking to buy a nice vehicle. Thanks again Joel really great salesman and furthermore all of the staff at the location very professional and proficient!
Mar 11, 2019
Nice people, not pushy, just told you everything you needed to know to make a decision.
I sent an email in regards to the 2013 Acura TL SH-AWD and they replied within the next
hour. They also sent two follow up notices giving me their sales managers contact info.
I did not buy the car as it was sold in the next two days. They have not sent continuous
notices, which is a good thing.
Jan 24, 2019
Replied back quick and followed up and answered all my questions , great service Thanks Charlie
Jan 19, 2019
Erik and Julian did me right. I told Erik about a couple small issues after I purchased the car and drove it a couple days and Erik the salesman told me to bring it in and they would take care of me at no extra expense.
Dec 17, 2018
Great to work with. I did not purchase the vehicle, but Joel was great.
Dec 7, 2018
Helpful, straightforward.
Dec 4, 2018
Great
Nov 26, 2018
Anthony is amazing!
Nov 16, 2018
Great communication.
The car I was interested was bought by dealer at auction(it was a personal car not lease) and they did not provide reason for it to be sold at auction. Since I am not comfortable buying a car from auction, I disnot buy from them. But I like that they followed up and provided out of door price.
Oct 21, 2018
Very friendly service. Professional, clean. Will
work on price and great finance department. Will
work with you on any issues you have.
Oct 8, 2018
Responded very quickly and was extremely helpful.
I thought the days of professional service were gone until I dealt with Joel and
the owner of M & I Imports. They truly bent over backward to be sure I was
getting what I wanted at a fair price. We felt the car wasn t right for me. I am
waiting for another one to be available. Now this is important since I am over
500 miles away but we make the tip to see them and car because I have faith
in the entire experience wit M & I Imports. David
Sep 29, 2018
Awesome and got back to me fast
Sep 11, 2018
My experience with M&I motors was excellent. As soon as I contacted them about the vehicle, they contacted me right back. Haven’t went and looked at it yet but looking forward to it.
Sep 3, 2018
Excellent follow up.
Thanks
Aug 30, 2018
Earl Goldberg great guy.
Aug 25, 2018
Good service
Aug 16, 2018
Very responsive
Aug 15, 2018
Great customer service and nice guy.
Aug 9, 2018
so far so good.. been corresponding w/ross for about a week via txts - very responsive. he's now out if town, so a mgr, joel, contacted me - also very responsive. my concern about cars being sold out from under folks who gave deposit - said had hiccups when switching inventory systems. im traveling from out of state, & they're being very accommodating. only neg is that "121(?) pt inspection" only recorded once deposit given & travel arr made. overall, A mark
Jun 18, 2018
Quick response
Jun 9, 2018
Quick response haven't purchased anything yet
May 21, 2018
Good
May 11, 2018
Excellent and reliable
May 7, 2018
I was contacted quickly and had my questions answered
Apr 23, 2018
Horrific. test drove on Saturday afternoon. Put down a deposit, called on Monday morning and said I was comng back with 2 hours to buy the car. Took the morning off work, made arrangements to get to Highland park with cashiers check. Arrived spoke to the salesman who said car was getting prepared for me we are all good to go. Sent my ride back to the city. 15 mins later the salesman appears to advise me that the car had already been sold. Lessons. 1. Don't had over a deposit. 2. Don't take their word for anything. I pity those buying cars over the internet from these guys
Apr 24, 2018
Response from current dealership:
Andrew, sorry to hear that you were unsatisfied with your experience with us. However, like we were explaining to you when we were refunding your deposit, these things do happen and due to the nature of our business the availability of the vehicles is subject to change. If it happened a little different, the car would still be yours to purchase, unfortunately you returned after the car had already been sold. Please make sure your deposit refund went through, as we pride ourselves in making sure our deposits are 100% refundable for this very reason!!!
Deceitful people, I went to the dearship and test drove the
vehicle, found a bank WELLS FARGO that was more than
willing to finance me, only to go back to the dealership on
Monday 4-9-18 for them to tell me that they sold the
vehicle on Saturday. They didn't call to tell me or
anything. I drove for 1and a half hours to get to that
dealership. VERY UNPLEASANT and VERY FRUSTRATING
feeling.
Apr 11, 2018
Response from current dealership:
We are sorry you feel like you were mistreated, however if you recall when you guys were here the first time i specifically told you about our deposit and hold policy for vehicles. I explained to you guys that without a deposit the car could be sold because we are an internet business and with our low prices people buy up our cars very quickly. Like i told you monday we do not want you to be frustrated and we are sorry you missed out on the vehicle but that is why we explained to you our deposit policy. Give me a call, im sure there is another car we can find for you!!!
Thanks
Julian
G
More ...
Thanks
Julian
G
Mar 27, 2018
They responded to me but I had already set another test drive
2015 did not start, even though I said I was coming to look at it. A super
short test drive ended with the vehicle not starting again. They later called
and said it was fixed, and maybe it was, but I'm not gonna be the one to find
out. You'd think they would have tried to start the car and detail it if someone
was coming to look at it.
Feb 18, 2018
Buying a car from M&I was quick and painless! I love my Explorer!
If I could give them a zero I would. The salesman Joel was very nice &
responsive on the phone; when I got there he wanted nothing to do with
me. Do not go there unless you have the North Shore look & are dressed
to the nines, don't expect to discuss price or condition of the car, no
negotiation on price, everything is their way or the highway. Their way is
excessively overpriced (even by Kelly Blue Book standards) with hidden
consequences that will cost you down the line in car repairs. It was a hot
car; I couldn't dial the phone fast enough to get one before it was sold
other places, yet this one had been on their lot for 14 days when I went to
see it. It was way overpriced @ $8200, but I thought I would look. I was
dressed to drive & inspect a used car, not go to a fashion show. He gave
me the keys to the car, told me exactly were to go for the test drive telling
me to make a LEGAL u-turn (as if I would do something else?) & when I
returned, no one came out to help me inspect the car, (it was a cold, rainy
day & I'm handicapped, with a cane) or see if I had any questions. I
crawled all over the car, checked the engine (battery compartment clasps
were broken, battery was old, tires were worn) & would have gone under it
except for the weather. I went in but another couple walked in past me &
went in to his office to start talking to him. When I asked for help from
another sales person he came running out saying "we have a hands off
approach" to selling cars, I need to just wait. Has anyone ever heard of a
used car salesman having a "hands-off approach" to selling cars? I call it "I
didn't look, nor was I dressed North Shore elite" reproach; he either 1)
didn't think I had the credit or money (actually I was going to pay cash for
the car) or, 2) he just didn't want to deal with someone who didn't look the
part of the North Shore beautiful people. The car was overpriced, had
issues, he rudely refused to negotiate, he would not transfer plates
(something dealers have to do if the client has time left on their current
plates, he was just too lazy). He even wrote out the deal on paper for me
and put a smiley face at the bottom! Like that would seal the deal; I wish I
had taken it with me. It was so sickening it was priceless. All I could think
of was the pictures we used to hold up of Nixon with the caption "Tricky
Dick - Would You Buy A Used Car From This Man?".
vehicle is still for sale on cargurus but they sold
it long time ago apparently so I don't under stand
why they keep the post..?? just so you go in there
website and look at the other vehicles they
have...
Feb 1, 2018
Response from current dealership:
Alex, our website is auto updated every two hours, the only cars that are online that are "sold" would be ones that there is a pending deal on them. If the deal doesnt go through the car is taken away from pending status and remains online. There are absoulty zero cars on our website that are sold. As an internet business we pride ourselves in making sure our inventory is up to date at all times because we have customers constantly flying and driving long distances just to get here. Please give us a call and ill be happy to go over this with you so we can get you the car you are l
More ...
Jan 21, 2018
Positives: Love the car. Very responsive via email. Courtesy pick up ftom train station via cab. Building was clean and attractive.
Negatives: financing process took too long. didn't get to speak to the financial manager before papers were drawn up. Refuse to accept a personal check even though they knew we were going to put more money down did not inform us of that ahead of time. Lot needed upgrading, was rough and crowded. We now have the task of refinancing due to the miscommunication. Refused to fill the gas tank, saying it was half full.
Jan 17, 2018
Had a great experience with these guys.
Jan 5, 2018
Bery good
Dec 21, 2017
Very quick to get back to me on my inquiry about a hummer very pleased with will be going there soon to look at thanks again for all your help and service
Dec 16, 2017
M&I reached out immediately and answered all questions. They reached out again at a later date just to make sure I didn't have any unanswered questions.
Dec 13, 2017
Very responsive
Dec 10, 2017
quick reply to my questions.
Dec 5, 2017
Car is overpriced and dirty. Cracks and rips inside. Cheap owners and managers
It wasn’t all that pleasant to begin with . The person who answered the phone seemed rushed and quickly asked “do you want to come and see it?” Then before I answered he said let me call you back. When he called back he did seem calmer and scheduled a time with me to see the vehicle, however I changed my mind because I decided to only buy from a dealer with L certification.
Dec 2, 2017
The team at M&I have been very clear and communicate well to ensure a
good car buying experience. Julian and Joel both contacted me to make
sure all my questions were answered quickly and even thought ahead to
ensure I didn't make a trip over (even though it was <10 miles) that was
unnecessary. Unfortunately, the car was held with money down before I
made the trip over, but the M&I folks let me know before I went and I'm
glad they are open. I will definitely keep in contact with them as I continue
my search in case they get another vehicle that meets my needs.
Nov 29, 2017
Very prompt in returning my inquiry
Nov 27, 2017
Really liked vehicle...hard to find the color we were looking for and they had it but had more miles than we wanted !!
Nov 26, 2017
Everything was good
These guys made my car buying experience completely hassle free. I was in and out in about an hour. They honored everything they promised and never made me feel like they weren’t being completely honest. Joel was a great sales person and I would highly recommend him to anyone looking for a premium used vehicle.
Nov 12, 2017
My experience was positive. Sherry was a good sale person. I didn't buy the car bc I believed it was overpriced. I recommend this dealership.
Nov 6, 2017
Very accommodating and given as much time to test driving the car as
necessary. Erik was my salesperson and was very helpful. I'd recommend contacting him if you're in the used car shopping arena.
Nov 2, 2017
They wanted to really deal until I got there. Then it was all there way or
no deal. Truck was damaged and they did not tell me that until I seen it.
They did not want to fix it, would have been up to me, take it or not.
Never go back there.
Nov 3, 2017
Response from current dealership:
Bill, i would love for you to call me so i can rectify this for you! We do not sell damaged cars or trucks here, we sell cars to people all over the country sight unseen and have revolutionized the way people buy cars online. If any of our cars were damaged we wouldnt be able to sustain that level of exemplary customer service. Like i said please reach out to me and im sure we can clear up why you feel like you were mistreated. Julian General Manager M&I Motors 8472669200 wwww.mandimotors.com
We test drove this 911 which had an after market
turbo. The car broke down on us during the test
drive. We had to wait for a tow truck and then the
dealer tried to bully us and say my husband did
something wrong. We have owned Porsche
before and if the car cannot handle a test drive
why would we buy it? The sales lady told use
'drive it like you stole it' and we did. So glad we
avoided this nightmare car as I'm pretty sure the
turbo was fried. We will not be back to this
dealer after how they treated us. Trying to say
our insurance would have to cover the issue with
the car. That never happens. The dealer has
insurance and there was no reason to bully us or
say we did something wrong when racing around
in a Porsche is standard before a purchase.
Oct 14, 2017
Response from current dealership:
As we explained to the customer multiple times, unfortunately her husband OVER-REVVED the car causing the engine to basically explode. When we asked the customer what had happened he said "i drove it like i stole it". The only way we even found out what happened was neighboring business' had to call us to tell us that our car was driving over 100mph.
Sep 21, 2017
Prompt reply.
Aug 27, 2017
Was just an email exchange about the car and they answered completely with quick follow-up
Aug 13, 2017
Rapid and courteous response to my questions.
Aug 5, 2017
These guys were fine so long as I was doing all the work and follow up, but when I asked them to buff out a bunch of scratches and basically clean the car up for delivery, they fell flat. In short, they made simple promises they wouldn't keep, so I totally lost faith and trust in them. Too bad since I showed up expecting to see and buy my beautiful new car, and all they showed me was the same messed up vehicle I left there 5 days earlier. I left and never went back, and unfortunately never will.
Jul 25, 2017
Got back to me right away to answer my questios...
Jul 16, 2017
Great place to deal with.
Jul 9, 2017
Great people
Jun 27, 2017
They were helpful and friendly !
Jun 23, 2017
Very nice people, no so buttoned up when it came to delivery but
they did make an effort to do some detail bits for me.
The car had a few nics on it that you wouldn't really expect for
$36000 of car, I suppose it was reflected in the price but my theory
is why not do the work as so easy and then charge an extra $1000
and have something perfect to sell??
Jun 21, 2017
The sales person Craig was rude. During our conversation, he talked down
on us. I told him that I liked the car and I would buy it. When I asked genuine
questions about the car's history and inspections done, he was visibly
irritated. On my test drive day, he just closed a BMW sale and bragged about
that. I am not sure why had to tell me that, May be he wanted to show me
what a big shot he is and I should not bother him with my questions. If he
had no intentions to sell the car, he should have conveyed that in the emails.
He should know that people will ask questions before signing a 23K$ check.
Jun 23, 2017
Response from current dealership:
As someone who spends a lot of time and effort on managing our customer experience i want to personally apologize that you feel like you were mistreated. I cant imagine a situation where Craig or any of our sales staff would be rude or talking down to anyone. We try to make all our customers feel like family, and if we fail to do so we take it very seriously. I would love for you to call me so we can get to the bottom of this and make you feel like we took care of you. I cant recall which car you are talking about, so please reach out to me and i assure you i will rectify this situation.
More ...
Jun 21, 2017
Emailed me the next day and told me the car had been sold. Called me back four days later to say it was available because the other buyer couldn't get financed. Sent me a link for financing. Haven't heard back yet it's been six days now
Jun 23, 2017
Response from current dealership:
Samuel, sorry about the miscommunication, id love to work it out with and you and make you happy on your next vehicle purchase. Give me a call so we can figure it out.
Thanks
Julian O.
General Manager
M&I Motors
847-266-9200
Thanks
Julian O.
General Manager
M&I Motors
847-266-9200
Jun 20, 2017
Great experience, and Joel who was the salesmen and took care all my transaction, was very honest, i totaly recomend him with friends and family, he really know what his doing, i got my car from them.
Jun 14, 2017
After doing some research i figure the car was priced reasonably. Sherry called back and set up tge appointment for a test drive. Nice and clean cars at M&I. We will definitely go back when it is time to replace our Benz.
Jun 2, 2017
Sherry was awesome!
May 13, 2017
Quick response
May 7, 2017
Joel was a cool guy, straight forward and to the point. Overall a good guy, reflects on his company well.
May 4, 2017
The unprofessionalism was so breathe taking. The sales advisor I communicated with during my interest of the vehicle was rude, unreliable, and would not take my very reasonable offer seriously. The process of getting qoutes and negotiating prices was the worst experience I have had. This vehicle could have been off the lot 3 months ago, but instead lost the business of me and of the fellow acquaintances I have expressed my dissatisfaction with.
May 5, 2017
Response from current dealership:
Nick im sorry you feel like you were mistreated. We truly do our best to make sure all our customers feel great throughout the hole buying process. Id love it if you could give me call maybe we can work something out to make you happy!!
Thanks
Julian
General Manager
M&I Motors
847-266-9200
Thanks
Julian
General Manager
M&I Motors
847-266-9200
May 3, 2017
I spoke with Ms. Loeber who was very professional and prompt.
Apr 8, 2017
Response from current dealership:
Allen I'm sorry you feel that way. We actually make a great effort to ensure all our cars are priced significantly below the market average. Id love for you to give me a call so we can go over the price of the specific vehicle and I'm sure ill be able to show you the value in the car, and how you can save thousands by buying from us. We definitely don't want you thinking you are paying too much for a car so reach out to me and we will get this figured out.
Thanks
Julian
General Manager
M&I Motors
847-266-9200
Thanks
Julian
General Manager
M&I Motors
847-266-9200
Apr 5, 2017
Very good experience and very beautiful cars
Mar 22, 2017
very good
Mar 14, 2017
Overall great experience, bought car, even
though I had to pay full price because they
allegedly didn't receive my offer sent to them via
car guru.
Mar 13, 2017
most excellent, bought the truck, well satisfied!
Feb 11, 2017
Ms. Sherry loeber was very professional. I will be contacting her and this car dealer very soon. M&I are the best.
Feb 4, 2017
Response was fast. Location has fair prices. No haggle pricing.
Jan 27, 2017
Joel was great to work with very fast to respond. I purchased this car and I am happy with the overall experience, fair price and no pressure for upsells. I would purchase from Joel and M & I in the future.
Jan 20, 2017
Joel was great guy and a straight shooter. Although we could not come to a deal, the experience was good.
Jan 11, 2017
I drove 2 hours to dealership. Horrible staff. Very rude and unprofessional.
Jan 3, 2017
Great test drive and the dealership handle everything professionally and quickly.
Dec 23, 2016
Good job
Dec 13, 2016
Just a brief note asking about wants and desires. 3 stars only because we haven't done much at this point
Nov 23, 2016
Great communication answered all my questions.
Nov 18, 2016
When I was going see the car they tell me it was sold then several days later they give me a heart strings pulling story and now suddenly the car us available
Nov 17, 2016
Highly recommended
Nov 7, 2016
They got in contact with me and provided all the information I requested I still have not made a drscision
Oct 18, 2016
Great bought my car no problem
Oct 18, 2016
It was fare and very easy to buy a car.
Oct 7, 2016
Joel was very responsive at a superficial level, but was unable to answer any
questions about the car as he was 'just the finance guy'. I felt there was a
significant level of rigor missing and decided to go elsewhere for my
purchase as the interaction didn't create a strong sense of trust.
Sep 27, 2016
Quick and easy.
Sep 20, 2016
When they brought the car around for me to see, it was dirty. It was almost as if they didn't want to sell the car.
Sep 11, 2016
Very nice sales person. showed up at 7pm got to see 2 cars was very
responsive even at the late hour and offered to stay later to close a deal.
Never felt pressured or rushed.
Sep 9, 2016
It was fine they responded fast
Sep 6, 2016
Great. No pressure salesman.
Aug 31, 2016
Very friendly, seemed honest and knowledgable. Salesman personally keep me informed throughout the purchase even though I live maybe 800 miles away.
Aug 28, 2016
Ended up buying car from someone else.....it seemed if I wanted to do business with them...I would have to chase them down. No calls back as promised....if it was so difficult trying to give them my business, I cant imagine what its going to be like if I had an issue. My advice....retrain your folks....understand the importance of customers, customer service and when you give your word, let that actually mean something. Thanks for encouraging me to go elsewhere!!!!
Aug 23, 2016
Contacted me very quickly and I plan on going there to see their used trucks
Aug 18, 2016
Joel D was a pleasure to work with . Accommodating ,informational
Aug 11, 2016
Quick and easy! No Hastle at all if you are serious on buying a car there!
Aug 7, 2016
M & I motors was wonderful. My salesman Joel was courteous, honest and just a nice guy to work with. There was a service issue with my car a few days after I purchased it and although it wasn't under warranty M & I took care of the charge even though I took it to a dealer that was closer to home. I recommend M & I to anyone looking for a quality used car from a dealer that has great service.
Aug 4, 2016
I drove 40 miles to see the car after work at 7 pm, they seems to don't care for my business .
Never offered a test drive or any such talk.
Their cars looks good and prices are attractive but attitude of the people are not impressive.
Aug 6, 2016
Response from current dealership:
Im sorry to hear you a had a bad experience, we truly try to accommodate everyone and make everyone happy. Id love to talk to you to see if theres anything i can do to rectify the situation. Please call me im sure we can work something out.
Julian
General Manager
8472669200
Julian
General Manager
8472669200
Aug 1, 2016
Excellent customer service .. Dealt with in the past !! Incredible selection .
Jul 26, 2016
As far as getting on the ball and thinking of the next steps in the buying process, excellent. I wanted to do a trade-in and was offered $500 trade-in value for a truck that books at $1600 for trade-ins. Other than that, it was a good place to purchase from.
Jul 24, 2016
Good communication
Jul 21, 2016
Wonderful experience and easy to work with.
Jul 13, 2016
Very prompt response. Helpful and true to their review. Will make certain that you get the best vehicle for your money
Jul 9, 2016
Prompt and courteous. Did follow up.
Jul 8, 2016
Returned my call the next day. Sherry pointed out to me that the carfax was presenting structural damage. I appreciated the honesty and decided it was not the right vehicle.
Jun 28, 2016
Fast and prompt response from Joel. Thank you.
Jun 20, 2016
They contacted me several times.
Jun 15, 2016
I had a very good experience with Josh at M&I.
I opted to purchase another similar vehicle from a relative instead.
Jun 2, 2016
The dealer is pretty nice with responses. Tried on several vehicles but couldnt make the numbers work for both sides. Dealer would not negotiate with price.
Jun 2, 2016
Response from current dealership:
Thanks Melvin for leaving some feedback. The reason we don't negotiate in price is because we do a market analysis on all of our vehicles. This means all our cars are priced below the market average. We do this in an effort to save you the customer, the time and aggravation of having to go to a dealership and negotiate for hours. This way you get the best price right away without having to waste your time. If you would like to call me id be more than happy to go over a full market report with you and show you that you are truly getting the best value for the car you are looking at. I lo
More ...
May 29, 2016
Great experience at M&I Imports . Joel D Was a great rep.
May 26, 2016
Eric, very friendly and helpful salesman , seemed very willing to go the extra mile to help! however ended up purchasing from a dealer much closer to home. thank you Eric for your help
May 11, 2016
The employee was polite
May 1, 2016
Joel contacted me right away and provided me with necc.
info I requested. I have not visited him yet as it's a good
distgance from me.
Apr 23, 2016
I was treated well and given the best deal I could have gotten with my credit rating.
Apr 13, 2016
Good
Apr 12, 2016
Contacted them and they followed up
right away.
Apr 9, 2016
great experience
Apr 4, 2016
They can work on improving service and
customer experience. The car wasn't in
good shape when I took it for test drive.
Not sure how well they inspect their cars.
I would think twice before going back.
Apr 2, 2016
Emailed dealership regarding a vehicle I was interested in. I had a replay back within a few minutes. Every inquiry has been answered rapidly and completely. Although I have not yet decided on the vehicle, my experience so far has been nothing but positive.
Mar 31, 2016
I wouldn't buy anything from this place. Very
bad business and salesmen. This truck was in
bad condition.
Mar 19, 2016
Great
Mar 13, 2016
Do your homework. Very nice,picked me
up at airport.
Mar 9, 2016
Dealer contacted me, we had pricing discussion which went well, but I later
decided to go for another MDX, they were very ready to work with on the
price and help with shipping the vehicle to my address in Washington State.
Mar 8, 2016
Returned my email
Mar 4, 2016
small dealer that does not care much one way or the other
Mar 1, 2016
Didn't buy this one but did buy
another one from them. Great
people great service, thought I
would get more for my trade but
the price on the car I bought was
great so it made up the
difference, car was immaculate!!
Feb 5, 2016
They are a great dealership, very polite and helpful. With their assistance, the deal was made and I'm a very happy customer.
Jan 28, 2016
Great
Jan 26, 2016
Absolutely fabulous!! Kurt and the team are the real deal.
Jan 20, 2016
Fast contact
Jan 14, 2016
I love this guy
Jan 3, 2016
Very friendly and helpful
Jan 2, 2016
Great
Dec 30, 2015
responded to far away
Dec 30, 2015
It was good, nice people, helpful.
Dec 22, 2015
Great response time
Dec 19, 2015
Great people. I wish they had what I wanted so I could have
bought a car there. This is the place to go. Honest good guys.
Dec 13, 2015
Long but ok the service is
wonderful
Dec 12, 2015
wondeful
Dec 1, 2015
I didn't buy anything but they were very
helpful with a quick response.
Nov 25, 2015
I bought a truck good service
Nov 22, 2015
Bought my mkt from there and got a
great deal..... good people to work with.
Nov 3, 2015
We talked on the phone. I found a GMC Yukon here in Kansas
Oct 25, 2015
Great response time
Oct 24, 2015
Did not purchase from this dealership but
they were quick to respond to my emails
& phone call. Staff was friendly.
Oct 13, 2015
Delivered what was promised.
Sep 20, 2015
Asked about carfax showing a rebuild
and they said that's common on those
cars. It's not. I knew better. I was testing
them.
Oct 13, 2015
Response from current dealership:
We don't have any cars with rebuilt titles, carfax is attached with every vehicle.
Sep 15, 2015
I dealt with Elvin during my visit and he
was extremely helpful. The staff is very
professional and down to earth. I found
the car I wanted and we made a deal that
night, Elvin stayed in contact with me for
the next few days until I was able to pick
it up. Very smooth process, I would
definitely go back there to buy a car
again!
Sep 4, 2015
great service.
Aug 17, 2015
Was in a different state and salesman
was unable to further describe the
condition other than what was on their
web site. Really likeed the no hassle
pricing and car was a good deal even
with the couple minor things that we
couldn't see in the pictures - chips in the
paint, missing moonroof fabric cover,
broken lock. It was nice that they picked
us up from the train station and it was an
easy transaction after that. Would of liked
a full tank of gas though. Overall a good
experience, love the car.
Aug 12, 2015
They where on point the email me right away &
called me the next day
Aug 2, 2015
Helpful and efficient.
Jul 26, 2015
I was contacted within two day.
Jul 10, 2015
Awesome, place was great, great service, excellent people that treat
you great and fair!
Jun 28, 2015
Dealer responded timely but I lost interest due to price. Dealer
seemed unwilling to negotiate.
Jun 22, 2015
Good follow up
May 31, 2015
Quick response time, fair pricing. Haven't traded for their vehicle
quite yet, but overall satisfied up to this point.
May 27, 2015
Good service
Mar 10, 2015
they do try to get it done.
Mar 7, 2015
The orginal car we went to look at had
a mechanical issue, however they had
other vehicles to look at. We end up
purchasing a wonderful 2007
Mercedes that my wife loves. The
staff made the 3 hour drive worth
every mile. Thanks!!!!!!
Nov 23, 2015
Response from current dealership:
Our prices are very competitive, some cars we have a little room to negotiate but on most of them we have no more room to negotiate.
Oct 29, 2014
M & I responded quickly with all information sent to me...excellent!
the distance became the problem...sure liked the vehicle!
Sep 17, 2014
Good
Sep 4, 2014
Rep em'd "hello", and never communicated again.
Sep 18, 2014
Response from current dealership:
We replied to Nancy that the car that she was interested is sold
Aug 29, 2014
I look forward to next visit
Aug 13, 2014
Great to deal with, allow a little time.
They get busy.
Jul 29, 2014
Verry good offers
Jul 14, 2014
Although I dint buy from them, their behavior is good and
professional.
Jun 26, 2014
This dealership is professional all the
way. Both Mike and our saleman Joel
were just great and made our purchase
one of the best. We wide there were
more like them.if you are in the market
for a car see them first.
Jun 12, 2014
good response time did not "bug" me and I will be back soon
Jun 7, 2014
Car Was gone when I called not there
fault.
May 25, 2014
Five stars
May 20, 2014
Very dissapointed we went to
look at a van that we liked we
couldn't drive it because it
needed some repair ,the guy said
he was going to call when it was
ready,and he never did it was just
a simple repair not major. Bottom
line we went to Classic Toyota in
Waukegan very nice people they
got me a good deal
May 9, 2014
wide inventory with lots of excellent vehicles to choose from, quick, professional service, no usual "let me see what kind of best deal I can get for you" salesperson show that lasts forever and leads nowhere. No time wasting- comfortable test drive ( no sales guy sits next to you), nice office with Starbucks coffee while you wait for financing from reputable bank (Wells & Fargo), few hours later- nicely cleaned and prepared used vehicle with 3 years warranty. One of the best car buying experience ever! Thanks Joel and all staff @ M&I Motors!
Apr 26, 2014
Excellent group of guys. Would
happily done business with them.
Apr 4, 2014
Wow, pictures are decieving. 2011 bmw
and all the knobs and buttons were
worn off to the white plastic underneath.
Cigarette burns in headliner. All door
handles scratched badly. Had a guy pull
it up and take out a funnel and a 5
gallon bucket of gas and dump some in
it (highly doubt it was premium ). They
made it look extra nice in pics. Test
drove off lot and it started shaking bad
and engine light came on. Immediately
did a u turn, wasn't sure if I'd make it
back. Didn't even talk to the guy, just put
keys on counter and told him they really
need to have that car looked at.
Mar 31, 2014
Very great service! Quick
response! Very nice people! Love
the CRV!
Mar 20, 2014
Javent purchased yet but they have
been very accommodating and helpful.
Feb 25, 2014
Bait and switch dealer. Let me take a
test drive on a vehicle that shook at
50mph uncontrollably. Told them about
it and all I got back was "its priced to
move and there is nothing else to talk
about!". Very unprofessional and I used
to sell cars myself. Beware... that's why
the warrantee is only for 4 months or 4
thousand miles. They put a bandaid on
it to sell it and then its your problem. If
they would have offered to fix it or lower
the price maybe I would have done the
deal and taken the loss a fixed it myself.
Feb 19, 2014
Great car, was worth the drive to buy this new car.
Feb 9, 2014
They responded my email requesting
miss information immediately, so far so
good.
I'll post more comments about my
future experience with them.
Jan 26, 2014
As soon as he discovered that I
was not interested on buying the
car he became rude and just
hanged up the phone
Jan 9, 2014
Good fair
Dec 15, 2013
Online sales only. Not for me personally. May be really good option
for those experienced buying via this mechanism.
Dec 15, 2013
Good email contact.........never saw car in person
Dec 7, 2013
Had an appointment and drove over 4
hours to see a dirty car that smelled and
drove bad. Worst car buying
experience ever.
Dec 2, 2013
great at communicating
Nov 29, 2013
Totally unwilling to provide an incentive to travel to their business, falling on the line of "we are like COSCO". Not nearly enough for me to travel 50 miles to view their inventory.
Nov 26, 2013
Canned talk, arrogant attitude. Would not trust.
Sep 23, 2013
I was highly skeptical of making such a costly decision online but I was treated with respect and professionalism during my experience with M & I Motors. Joel D and all the staff were very helpful and willing to go the extra mile to make my experience very comfortable. The vehicle I was interested in is sitting in my garage and I would not hesitate to purchase another vehicle online particularly through M & I Motors.
Aug 29, 2013
They did not have the vehiclein their lot. When I went to their
dealership there was no dodge sprinter to purchase. On a call return
someone from the dealer said that he will find out when the vehicle
will be on thir lot and will call me back, he never called back.
Jul 29, 2013
Really nice salesman!! Ready 2 sale
Jun 21, 2013
Great customer service!
May 17, 2013
I'm out of town and was looking to travel so never personally met anyone but the dealer appeared to try to get me to buy the car but really didn't have to work hard to get me approved because I already had good credit. However, I noticed on their website they had the exact same car with 1,000 miles more and had recently sold it for $5,000 cheaper. When asked about it the dealer only dropped the price $1,000. Alot of inconsistency with their sales. But overall the dealer did what every dealer should do, try to get you to buy the car by any means necessary.
Feb 3, 2013
Very experienced dealership. Good pricing. Car was cleaned and ready
for test drive when I arrived.
Jan 12, 2013
No pressure atmosphere.
Jan 7, 2013
ngood
Nov 12, 2012
No response to email sent. Dealer sales rep called and did not know the asking price. Sales rep never got back with information and price on car.
Nov 6, 2012
Wholesaler - no wiggle room on price.
Oct 10, 2012
I did not make a purchase from subject dealer, but they did make an attractive offer and they were very attentive.
Aug 19, 2012
Dealer did respond and also did a follow up call, was friendly and
courteous.