Grace Auto Group

Thank you so much taking the time to leave us a review!

Thank you Ramon, and please let us know if there's ever anything we can do for you!

Rob Stanca
General Sales Manger
215-736-3334 ext. 204

Thank you so much for the great feedback, Matthew. We appreciate you contacting us and maybe we can work together in the future!

Hello,

Are you able to provide any details such as the vehicle you were looking at or the person you spoke with? Our phones are programmed to prevent any call from holding longer than 3 minutes. Being on hold for 40 would literally be impossible in this building since every phone would begin to ring simultaneously until the call was answered.

With regard to your other complaint, it sounds like we did our best to keep you aware of the car's status and prevented you from possibly wasting your time driving in. I know losing out on a desirable vehicle can be frustrating and I'm sorry we wer

Hello,

Are you able to provide any details such as the vehicle you were looking at or the person you spoke with? Our phones are programmed to prevent any call from holding longer than 3 minutes. Being on hold for 40 would literally be impossible in this building since every phone would begin to ring simultaneously until the call was answered.

With regard to your other complaint, it sounds like we did our best to keep you aware of the car's status and prevented you from possibly wasting your time driving in. I know losing out on a desirable vehicle can be frustrating and I'm sorry we weren't able to help you. Please call me directly anytime if there's anything I can help with, or if you'd like to discuss this further.

Rob Stanca
General Sales Manager
215-736-3334 ext.204



Less ...

Thank you so much for giving us an opportunity to help you with your search!

Hello,

Though we are willing to take responsibility for any mistake we may have made, we do feel it's important for anyone reading this review to know that the person who posted it continued to pursue a vehicle purchase with our dealership for over a week after it was published - while using the review as leverage for negotiation. It was ultimately the dealership's decision to terminate the sale.

We do apologize for any delayed communication you experienced. A quick search of our reviews will show that answering everyone promptly and efficiently is something we take very seriously. That

Hello,

Though we are willing to take responsibility for any mistake we may have made, we do feel it's important for anyone reading this review to know that the person who posted it continued to pursue a vehicle purchase with our dealership for over a week after it was published - while using the review as leverage for negotiation. It was ultimately the dealership's decision to terminate the sale.

We do apologize for any delayed communication you experienced. A quick search of our reviews will show that answering everyone promptly and efficiently is something we take very seriously. That being said, all businesses can experience performance-hindering personnel shortages at times. We respectfully apologized and sent several videos and pictures of the vehicle while answering all questions during/after business hours from our personal cell phones. All this was done not so much for the sale, but rather to show you that your experience does indeed matter to us and we were truly regretful for the single incident we were made aware of involving a delay in response time.

We wish you the best and hope you were able to find a great vehicle.


Rob Stanca
General Sales Manager
215-736-3334
Less ...

Thank you so much for taking the time to share your feedback with us!

Thank you so much for the kind words John. We're grateful for the opportunity to help you out and please never hesitate to contact us if you need anything!

Frank,

We're very sorry to hear that you did not have a great experience while checking us out. Please understand that we offer a $2000 credit to anyone who is trading a vehicle in, and our intention is to source vehicles during these difficult times rather than to needlessly deceive anyone. We clearly state this on our company website as well as every website/platform we advertise with.

We are sorry we weren't able to help you out this time, but we do wish you the best of luck with your search. Please never hesitate to reach out to me directly if there's anything I can do to help.

Frank,

We're very sorry to hear that you did not have a great experience while checking us out. Please understand that we offer a $2000 credit to anyone who is trading a vehicle in, and our intention is to source vehicles during these difficult times rather than to needlessly deceive anyone. We clearly state this on our company website as well as every website/platform we advertise with.

We are sorry we weren't able to help you out this time, but we do wish you the best of luck with your search. Please never hesitate to reach out to me directly if there's anything I can do to help.

Rob Stanca
General Sales Manager
215-736-3334 Less ...

Louis,

Thank you very much for taking the time to leave us your feedback, and please never hesitate to reach out if you need anything at all.

Rob Stanca
General Sales Manager
215-736-3334
ext. 204

Thank you very much for your feedback, Milton!

Thank you very much for your feedback, Kofi.

Thank you!

Thank you Maggy!

Thank you so much for the kind words, Dave!

We greatly appreciate your kind words and we thank you for allowing us to help you with your purchase.

Enjoy your car and we'll always be here if you need anything at all!

Rob Stanca
General Sales Manager
215-736-3334

Hi Jeremy,

Thank you so much for taking the time to leave us such nice feedback. We pride ourselves in providing great customer service and I'll make sure to pass your kind words along to our sales team.

Rob Stanca
General Sales Manager
215-736-3334

We're grateful for the opportunity to help you and we sincerely appreciate you taking the time to leave us a positive review!

Rob Stanca
General Sales Manager
215-736-3334

It was a pleasure meeting and working with you Sergey. Thank you for taking the time to leave us a great review and we'll always be here if you need anything.

Rob Stanca
General Sales Manager
215-736-3334

Thank you so much for the kind words. Enjoy your vehicle and please let us know if we can do anything for you in the future!

Rob Stanca
Sales Manager
215-736-3334

Dewayne,

Thank you so much for taking the time to share your honest feedback with us. We offer a $2000 credit to any customers who are trading a vehicle in. This may have been a little confusing and we do apologize if that was the case.

We wish you good luck with your new vehicle and please never hesitate to reach out if you need anything at all.

Rob Stanca
Sales Manager
215-736-3334

Joseph,

We greatly appreciate you making the trip to see us and allowing us to help you with your vehicle search.

We hope you enjoy your new vehicle and will always be here for you if you need anything at all!

Rob Stanca
Sales Manager
215-736-3334

Victor,

I am very sorry you did not enjoy your experience with us. Our trade incentive is indeed mentioned on Cargurus as well as all other sites we advertise with. I would be happy to go over it with you if you would be kind enough to contact me sometime.

Considering the fact that you mentioned driving a "great truck" at our dealership, I think it is a little extreme to say that we're the worst car-shopping experience you've ever had. We sell clean, reliable vehicles while treating our customers with utmost professionalism and respect for over 30 years. Anyone can verify thi

Victor,

I am very sorry you did not enjoy your experience with us. Our trade incentive is indeed mentioned on Cargurus as well as all other sites we advertise with. I would be happy to go over it with you if you would be kind enough to contact me sometime.

Considering the fact that you mentioned driving a "great truck" at our dealership, I think it is a little extreme to say that we're the worst car-shopping experience you've ever had. We sell clean, reliable vehicles while treating our customers with utmost professionalism and respect for over 30 years. Anyone can verify this through our reviews on any platform.

We wish you good luck with your search and please feel free to contact me directly anytime. Your opinion matters greatly and we're always looking for opportunities to improve.

Rob Stanca
Sales Manager
215-736-3334 Less ...

Glenn,

Your feedback means the world to us and we sincerely thank you for taking the time.

Please never hesitate to reach out if you need anything.

Rob Stanca
Sales Manager
215-736-3334

Deanna,

We cannot begin to tell you how much your kind words mean to us. It was an absolute pleasure meeting you and please know that we will always be here ready to work hard if you need anything at all.

Rob Stanca
Sales Manager
215-736-3334

Thank you so much for your kind words. We appreciate your business and will always be here for you if you need anything at all!

Rob Stanca
Sales Manager
215-736-3334

Anyone reading this review, please understand that this is not a legitimate complaint or even a real customer of ours.

We would never require anyone to promise they will purchase a vehicle without driving it first, and we have always treated our customers with complete professionalism and respect.


Rob Stanca
Sales Manager
215-736-3334

Thank you for taking the time to leave us your feedback. If there is anything we can do for you in the future, please never hesitate to reach out!

Thank you so much for your feedback and we're happy to help!

We appreciate the feedback, Katrina!

Bogdan,

Due to the current inflation of vehicle prices for both dealers and customers alike, many dealerships have been forced to rely on financing in order to continue operating. We politely tried explaining this to you even though you were cursing at our salesperson and calling us scammers because we are not able to accept your “CASH”.

We’re sorry that we were not able to help you. These are very difficult times for many businesses and everyone is doing their best to cope with the shortages of inventory/high prices.

Instead of implementing predatory pricing like m

Bogdan,

Due to the current inflation of vehicle prices for both dealers and customers alike, many dealerships have been forced to rely on financing in order to continue operating. We politely tried explaining this to you even though you were cursing at our salesperson and calling us scammers because we are not able to accept your “CASH”.

We’re sorry that we were not able to help you. These are very difficult times for many businesses and everyone is doing their best to cope with the shortages of inventory/high prices.

Instead of implementing predatory pricing like many other "scammer" dealerships, we chose to continue providing value, quality and competitive pricing to our loyal customers.

I hope this helps explain the situation.

If there is anything else we can do to help you, please give me a call personally..

Thank you,
Rob Stanca

Sales Manager
Less ...

Hello, I am sorrry you did not enjoy your experience. We did as you asked, but unfortuantely once all the information was submitted to capital one, your loan was declined. We were not shopping for a better rate at that point, but simply a lender that would approve your loan. Our salesperson also told you we would be sending it to other lenders for an approval.
Please let me know if there is anything else I can do.
thank you,
management

Thank you very much for taking the time to leave us your feedback, James.

We're very sorry if our pricing wasn't clear for you. We do work very had to make sure our vehicles are properly priced on every website we associate with, and we always go out of our way to ensure that our clients have a clear understanding of our promotions.

Please feel free to contact me directly anytime and I will do anything I can to help you out.

Rob Stanca
Sales Manager
215-736-3334

We appreciate your feedback, Babatunde!

Thank you for taking the time to leave us your feedback, Bill!

Thank you so much for the kind words!

Thank you very much!

Thank you!

Hello. Thank you for the review. I apologize if you received antying short of excellent customer service. If you could, please give us a call to discuss this in a little more detail. We take pride in providing outstanding customer service to every one of our customers. If that is somehting you feel you did not receive, we take this very seriously.  All of our calls are recorded and we would really like to get to the bottom of this and address it with all necessary staff involved. Your help in this would be greatly appreciated.

Thank you,

Dan Rabinovich
General Manager
215-736-3334

We thank you very much for your feedback and hope we can help you in the future!

Thank you for taking the time to share your feedback, Yesica!

Thank you, Michael!

Thank you!

Thank you for the feedback, Arthur!

Can you please provide us with the specific vehicle you're referring to or the salesperson you spoke with?

I personally remove cars minutes after they are sold and would not let a vehicle stay on our site beyond that.

Thank you so much for your interest in our vehicle and please feel free to reach me directly anytime.

Rob Stanca
Sales Manager
215-736-3334

Hi Michael,

I was able to locate your inquiry and read through your conversation with our salesperson. He did in fact send an attachment containing the service report you requested (twice), and I would be more than happy to send you a  screenshot of the time-stamped emails.

We're sorry we weren't able to assist you, but we do hope you were able to find a nice vehicle.

Rob Stanca
Sales Manager

Thank you!

We're very sorry to hear about this. Our team works very hard to make sure communication is always thorough in order to avoid situations like this.

Are you able to provide any details such as your name or the car you were coming to see? I would love to help but I would need a little more information.

Please feel free to contact me directly anytime.

Rob Stanca
Sales Manager
215-736-3334

Thank you Patrick!

Thank you so much for taking the time to leave us your feedback!

Hi Joey,

With all due respect, have you purchased a vehicle or anything else in the past without paying taxes? We have customers from all over the country with different tax rates purchasing vehicles here, so how can we possibly include taxes and tags into every advertised price?

It's scary and sad to think that anyone can leave a review these days and impact the reputation of a business, without understanding the concept of paying taxes.

Good luck with your search.

Rob
Sales Manager
215-736-3334

"Lionezz"

We are surprised to see this negative review. After working hard to find the only bank which would give us an approval for you, we immediately reached out to you to pass along the good news. Unable to reach you directly, we spoke with a gentleman who said he would relay the message but clearly never did (as you later acknowledged). We then tried calling two more times and left messages.

More than a week later, you called us only to find that yes, the car had sold meanwhile. We are still trying to understand your review (literally), but please know that we are always w

"Lionezz"

We are surprised to see this negative review. After working hard to find the only bank which would give us an approval for you, we immediately reached out to you to pass along the good news. Unable to reach you directly, we spoke with a gentleman who said he would relay the message but clearly never did (as you later acknowledged). We then tried calling two more times and left messages.

More than a week later, you called us only to find that yes, the car had sold meanwhile. We are still trying to understand your review (literally), but please know that we are always willing to work hard for you if you need anything. Congratulations on your purchase.

Management Less ...

Thank you for the kind words and hopefully we can assist you in the future!

Thank you so much, that means a lot and we greatly appreciate your feedback.

Thank you Liza!

Thank you so much for taking the time to share your feedback!

Hi Mike,

Thank you very much for taking the time to share your honest feedback with us. Please be assured that it is not our intention to mislead anyone. We make sure that our pricing model is accurately stated on every advertising platform we use (including Cargurus). We also work very hard to ensure that our customers leave here with  clean and reliable cars, as well as comfortable payments/price.

We thank you again for taking the time to share your thoughts, and please never hesitate to contact us if you need anything at all.

Management   

Thanks Scott. Great working with you!

Thank you!

Thank you!

David, Thank you for taking the time to leave an honest review. Please understand that is our job to do anything we can to get you into the car that YOU want for YOUR budget. Unfortunately, the lenders ultimately make the decision on what is needed to secure a loan based on a customer's credit profile. I understand this may have been outside of your budget, but please understand, we do not set these parameters, the banks do. If there is anything else we can do to help, please do not hesitate to reach out.

Thank you,
Management
215-736-3334

Thank you!

Thank you for the review!

Thank you for the review !

Thank you for the review!

Thank you for the review !

Looking forward to working with you.

Thanks George. Great working with you!

Thank you!

Thank you!

Thanks Traci! enjoy your car!

Thank you!

Thanks Andrea Great working with you!

Thank you!

Thanks Michael. Great working with you!

thanks for the kind words!

Wade, Our pricing is very transparent and we take pride in explaining everything to our customers so there is no confusion. We always offer to leave a deposit to hold a vehicle, as we are not a new car store so we may only have one version of any particular model. It is always a 100% refundable deposit and is just to help you so the car doesnt sell. If you have any concerns, feel free to call directly.
thank you,
management
215-736-3334

Thanks Jeremy!

Hello, I am sorry to hear you did enjoy your experience. Customer service is of upmost importance to us so it shocks me to hear that you received less than perfect service. as far as the price, all of our prices are marked well below market value. Our prices however do not reflect sales tax and state fees which could explain the difference you mentioned. If you have any other questions or anything I can help you with to make your expereince better, please give me a call directly.

THank you,
Dan
General Manager
215-736-3334

Chris is definitely the man! Hope we can get you into something nice real soon!

Thank you!

Glad we were able to get you in the right car! Pleasure working with you

Thank you for the kind words ! Glad we were able to help

Thank you!

Great working with you as well!

Jordin, Thanks for the review. We try to be very passionate about our business so I am sorry if we came off as unmotivated. This was not our intention at all. As far as the deal, we understand everyone is trying to get a great deal. We price all of our cars well below market value with no gimmicks. The offer you made was thousands of dollars below our cost on the vehicle which is why we were unable to make a deal. I hope we can  earn your business in the future.

Thanks Gary!

Thanks Joe. You were a pleasure to deal with, not a pain at all :) Glad you chose us for your car and hope you enjoy it for many years!

John,
Glad to hear you enjoyed your experience. I am always willing to work out a great deal for our customers. Give me a call directly @ 215-736-3334 and we can discuss this car or others that may interest you in more detail.

Thanks,

Dan
General Manager

Thanks John, We take pride in quick responses. Hopefully we can get a deal done for you on a car you were eyeing.

Thank you for the kind words Jim. We understand what a big decision a car purchase can be and we are very patient because of that. I look forward to working with you whenever when you are ready to make a decision on a car.

Thank you for the nice review. If we can be of any more assistance to you or help you find the perfect car, please do not hesitate to give me a call.

Thank you,
Dan
Sales Manager
215-736-3334

Thank you for the nice review. If we can be of any more assistance to you or help you find the perfect car, please do not hesitate to give me a call.

Thank you,
Dan
Sales Manager
215-736-3334

Jamar,
Thanks for the nice review. Enjoy your car and dont forget us for next time! Let me know if you need anything else.

Thanks,

Dan
Sales Manager
215-736-3334

Shikwana, I am pleased to see you enjoyed your experience, but I am shocked to hear about your opinion on our pricing. In this competitive market, we always try to be well below market value on a vehicle. and I always match any price of competitive vehicles. If you ever are in the market for another vehicle, please know that we will not be beat on price. If you have any questions, please contact me personally.

Thank you,
Dan
Sales Manager
215-736-3334

Dave,
Thank you for your kind words. It means a lot to see a happy customer and we always try to achieve that with everyone that walks through our door. If you need anything else, do not hesitate to give me a call.

Thank you,
Dan
Sales Manager
215-736-3334

Leonard, I am very happy to hear that you enjoyed your experience. If you need anything at all, do not hesitate to give me a call.

Thanks,
Dan
Sales Manager
215-736-3334

Thank you for the nice review. Buying a vehicle can be a stressful experience, and we do our best to make it as smooth of a transaction as possible for all of our customers. I hope you enjoy your truck for many years to come!

William,
I am very happy to see that you are pleased with your vehicle. Customer satisfaction is always our #1 goal so if you ever need anything feel free to personally give me a call.

Thank you,
Dan Rabinovich
Sales Manager
215-736-3334

Rob,
Thank you for stopping in and taking a look at our inventory. Our reputation means everything to us so a nice review like this really means a lot. If you have any other questions or would like to see any other vehicles, please feel free to give me a call at 215-736-3334.

Thank you,
Dan Rabinovich
Sales Manager

Thank you for the feedback. I would love for you to come in and take the truck for a ride. Our vehicles are all well maintained and serviced. If it has high mileage it runs well despite it and is priced accordingly. I'm sure that if you saw the truck you would change your rating to a 5 star review. If you have any questions or are looking for a specific truck, please feel free to call me personally at 215-736-3334

Thank you,
Dan Rabinovich
Sales Manager

David,
We try to be very quick in responding to a customer. May I ask why we got 4 stars instead of 5?
Also, I believe when you come see the vehicle you will find it to be just as described and will be very happy.

If you have any other questions, please give me a call at 215-736-3334
Thank you,
Dan
Sales Manager

Wilbert, I am happy to hear that you have enjoyed your experience here. If you have any other questions or concerns, please feel free to call me directly.

Thank you,
Dan Rabinovich
Sales Manager

Lamar,
We pride ourselves on good customer service so I am happy to hear you were pleased with the response time. Hopefully if you come in to purchase a vehicle you will be just as happy. If you need anything else please feel free to give me a call.

Thanks,
Dan
Sales Manager

Nichole,
Thank you for stopping out and test driving the car. As far as the financing goes, The car was advertised with a down payment as low as $995 for well qualified buyers which is the minimum our banks will accept. unfortunately I have no control over the minimum requirements for down payments per bank. I can always play around with the monthly payments, but based on credit history I can change the term up or down. The 36 months is what it defaults to and I can adjust it accordingly. Please believe we do not try to hide anything when it comes to financing and try to be as clear as possib

Nichole,
Thank you for stopping out and test driving the car. As far as the financing goes, The car was advertised with a down payment as low as $995 for well qualified buyers which is the minimum our banks will accept. unfortunately I have no control over the minimum requirements for down payments per bank. I can always play around with the monthly payments, but based on credit history I can change the term up or down. The 36 months is what it defaults to and I can adjust it accordingly. Please believe we do not try to hide anything when it comes to financing and try to be as clear as possible in the description. If you have any other questions, please call me directly at 215-736-3334.

Thank you,
Dan
Sales Manager Less ...

Raphael,
Thanks again for your business. Remember if you need anything else you can always give me a call.

-Dan
Sales Manager

I am glad you enjoyed your experience and your truck. May I ask why we only earned 4 stars instead of 5?

I tried calling you back as soon as the truck was returned. When you called the truck was here and somebody took it for a test drive with the other salesman without my knowledge. I truly apologize for the inconvenience and I would never want to waste the time of one of my customers.

John, I understand your concern. It is a big lot and we are a small operation. We try to do our best to keep the lot and offices clean and professional. We have recently done a big cleanup, including repaving, cleaning the weeds, and much more. Please check us out and i think you will be pleasantly surprised

We never try to hide or lie about the condition of the cars. There is a chance that some of the cars that we sold have been involved in minor accidents. We always give a carfax report when asked and never try to hide any information. Please be assured that we only sell cars with clean titles. If you have any issues with our cars or service, please feel free to give me a call personally and I will be happy to help you out.

Thanks,
Dan
Sales Manager

The vehicles can always be cleaned up. We always clean them before pictures but they can get dirty on the lot. As far as our price, we are always willing to work with people on price and strive to provide very competitive pricing for quality vehicles.

We are very happy that you were pleased with your experience. Thank you again for your business!