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Golf Mill Ford
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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9401 N Milwaukee Ave
Niles, IL 60714
Our Amenities
- Coffee
- Customer Lounge
- Free WiFi
- EV Charging Stations
- Vending Machines
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Dealer Reviews
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Jan 27, 2026
Nice people's to do business with was not ready to.get the 2013 ram c/v yet bet I will be soon
Jul 28, 2025
Their inspections failed. They posted before they inspected the vehicle. Nice people, informed me
I called about a Ford Transit that was very high in mileage. First response of the sales person was to try to redirect me to a newer Transit with fewer miles and much higher price. I politely declined. I asked for a video call inspection of the vehicle since I am out of town. They agreed. They scheduled a time and never called. They called back to reschedule but again never called. They followed up again but I still haven't gotten the actual video call. This is consistent with a lot of other reviews I have read for them.
Jun 11, 2025
Response from current dealership:
Unfortunately, you haven’t provided any identifying details in your review, which means we’re unable to look into your specific situation or verify what happened. Without a name or contact number, we cannot trace the interactions you described.
That said, if there were multiple missed video call appointments, that’s not acceptable, and it’s something we take seriously. We do expect our team to follow through on commitments — especially for out-of-town customers who depend on us for remote communication. If your experience was as you described, I agree it would
More ...
That said, if there were multiple missed video call appointments, that’s not acceptable, and it’s something we take seriously. We do expect our team to follow through on commitments — especially for out-of-town customers who depend on us for remote communication. If your experience was as you described, I agree it would
Mar 1, 2025
I bought the truck that day
Mar 5, 2025
Response from current dealership:
Thank you for your business and for choosing Golf Mill Ford for your new truck! We’re happy to hear that your experience with our sales and finance team was a good one. Enjoy your new truck, and if you ever need anything, we’re here for you. Safe travels!
Nov 11, 2024
They were all Great over at Golf Mill.
Jacob was honest and very helpful with a speedy process.
They have a HUGE selection of Quality vechilces there.
And Yes, I would refer them into the future.
Mar 5, 2025
Response from current dealership:
Thank you for your wonderful feedback! We're thrilled to hear that Jacob provided an honest and efficient experience for you. We take pride in our wide selection of quality vehicles and are glad you found the perfect one. Your recommendation means a lot to us—we truly appreciate it! Enjoy your new ride, and we’re here for you anytime.
Went to Golf Mill Ford to purchase a truck. I went there because they had the truck I wanted. Sales guy was pretty good and actually the finance manager was very good.
Overall I would purchase from them again.
Mar 5, 2025
Response from current dealership:
Thank you for choosing Golf Mill Ford for your truck purchase! We're glad to hear that both your salesperson and our finance manager provided a great experience. Your satisfaction means a lot to us, and we’d love to assist you again in the future. Enjoy your new truck, and drive safely!
Mar 5, 2025
Response from current dealership:
Your recommendation means a lot to us! Enjoy your new vehicle, and we’re always here if you need anything.
Show older dealer reviews 98
Terrible. Kept sending me auto-generated emails, I would answer, get no response, and I'd get the same auto-generated emails again the next day!?
Mar 5, 2025
Response from current dealership:
We’ve since fixed this issue to ensure better communication moving forward. Your feedback is important to us, and we truly appreciate the opportunity to improve. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for your patience!
Showed me a couple of different vans but not the one I initially inquired about. When we decided to put money down
to hold a car for the weekend since we did not have time to complete the purchase process they said they would
accept the money but not guarantee they would not sell the vehicle to someone else
Mar 5, 2025
Response from current dealership:
At Golf Mill Ford, we can secure pricing, but we cannot hold a vehicle without a completed purchase due to high demand. We apologize if this wasn’t communicated clearly upfront. If there’s anything we can do to assist you in finding the right vehicle, please let us know—we’d love the opportunity to help!
I emailed the dealer several times asking for pictures of the vehicle because none were posted. I got several responses from 5 different people asking me for my phone number and inviting me to come look at it. Still no pictures. I am not driving three hours for a bait-and-switch.
Mar 5, 2025
Response from current dealership:
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration. It’s important to us that you receive all the information you need to make an informed decision, and we regret that we missed the mark in providing the vehicle pictures promptly. This certainly doesn’t reflect the standard of service we strive for. Please feel free to reach out directly, and we’ll ensure you get the photos and details you requested right away. We appreciate your feedback and hope we can assist you more effectively moving forward.
I made an appointment to specifically see the vehicle I contacted them about. This appointment was confirmed several times by them using email, text and phone calls. I drove an hour to get there, only to find out the person I was told to ask for is not even a sales person, but works the internet department. The sales person I was then assigned went to get the keys for that vehicle, only to come back saying they no longer have it, it went to auction. I made the appointment the day before, it was even confirmed again by them an hour and half before the appointment. The communication within the dealership and computer systems was very frustrating.
Mar 5, 2025
Response from current dealership:
We understand how important your time is, and it's clear we failed to provide you with the proper information regarding the vehicle you were interested in. This is not the level of service we strive for, and we’ll take your feedback seriously to improve our internal communication. If you're still in the market, we’d be happy to assist you in finding a similar vehicle and make the process as smooth as possible. Please reach out to us directly so we can make things right. Thank you for your understanding.
Never go to this dealer. They will lie and tell you the vehicle is there when in reality its not. They will try and sell you another vehicle. If you want to get taken advantage of and ripped off go to this dealer. Very bad customer service too they will treat you like a dog
Mar 5, 2025
Response from current dealership:
We would like the opportunity to discuss your experience further and make things right. Please reach out to our management team directly at 847-470-9800. Thank you for your feedback, and we hope to earn back your trust.
Aug 12, 2023
Very polite and professional
Mar 5, 2025
Response from current dealership:
We’re glad to hear that you had a positive experience with our team. At Golf Mill Ford, we strive to provide polite and professional service, and it’s great to know we met your expectations. If you need anything in the future, don’t hesitate to reach out. Enjoy your vehicle!
Jul 19, 2023
Great dealership fast responses , second time buying from them and won’t be the last ,
Mar 5, 2025
Response from current dealership:
Thank you for your continued trust, Barry! We’re thrilled to hear you had another great experience with us. It’s always a pleasure to welcome back repeat customers, and we look forward to serving you again in the future. Enjoy your new vehicle, and thanks for choosing Golf Mill Ford!
Unfortunately, the
original van I had
asked about it was
sold by the time I
arrived even
though I had to call
before I made the
five hour trek. They
are trying to
continue to work
with me.
Mar 5, 2025
Response from current dealership:
Hi Karen, we truly apologize for the inconvenience and understand how frustrating it can be to travel such a distance, only to find the vehicle you were interested in no longer available. We’re grateful for your patience, and we’re committed to helping you find the right vehicle. Please let us know if there’s anything else we can do to assist you in your search. We’re here to help and will continue to work with you until we find the perfect fit. Thank you for your understanding.
Apr 18, 2023
I made an appointment to come the next morning. Upon arrival after 10-15 minutes
of waiting i went and found the salesman. The vehicle had been sold the night
before. I was amazed and angry that the dealership had not notified me and saved
me a 90 minute drive. I had almost the same experience with this dealer in 2021,
called and made an appointment and upon arrival the vehicle was not at that
dealership. They called their other dealership and said it was sold. Fool me twice i
guess. Caveat emptor
Feb 21, 2023
Helpful courteous knowledgeable
Mar 8, 2023
Response from current dealership:
Thank you for your loyal business! The team at Golf Mill Ford hopes to continue to serve you for many years to come. See you on the road.
Feb 16, 2023
I've received the call to come out and just drive the car got to the dealership when they discovered that they no longer had the car I called a couple days later and they stated that they had the car totally confused terrible experience
Mar 6, 2023
Response from current dealership:
We're so disappointed that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction, or if you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon
I contacted them about a specific car and they emailed, texted, and called me asking when I could come in to see it. I made an appointment after asking if the car i wanted was still available and they said it was. I drove an hour to get there and was told that they sold the car the day before and that this never happens, even though all the other reviews say the same thing. I should’ve listen to the reviews. They’re total scumbags and don’t care about anyone’s time.
Mar 6, 2023
Response from current dealership:
We're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like you to contact us at your earliest convenience so we can address your concerns and do everything in our ability to help you find your next vehicle. We know we can always improve so we look forward to your call.
If I could give negative stars I would. They do not
care for their customers at all. They lie and are not
honest. Not looking out for your best interests. Do
not go here. They said they had a car on their lot
and I drove over an hour to come look at it. When I
got there they said they auctioned it off. They tried
to show me other vehicles which I wasnât interested
in. I was persistent about the other vehicle and then
the manager came clean and admitted it was at
another dealership. I asked why did you say on the
phone it was here? Why did you lie to me when I
got here as well?? No answers for either. Do not go
here.
Mar 6, 2023
Response from current dealership:
Please contact us at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Unfortunately the vehicle I was interested in was sold despite still showing up as being available. Luckily I live 5 minutes from the dealership so I really didn't mind the mix up. I'm sure if I lived further, it definitely would have unnerved me quite a bit. After all this Jacob and company were helpful in trying to find me another vehicle within my budget. If a vehicle does pop up in their inventory I'm interested in, I wouldn't hesitate to head on over.
May 3, 2022
Had similar experience as some of the other reviews. Scheduled a test drive, the dealership confirmed, I arrived for the test drive, never met the people with whom I communicated, and was told the car was not on the lot nor available. This is after I had specifically asked those questions in my first interaction. The dealership proceeded to try to sell me a different car. I will not purchase from this dealer as if this is how they start the relationship, then there is more trouble ahead.
Mar 6, 2023
Response from current dealership:
Please contact us at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Nov 30, 2021
Good experience purchasing a used vehicle, very pleased with the salesman who worked with us. Would recommend them in the future!
The classic bate and switch with vehicles, then the next new vehicle they tried to sell me had 5800 mile on it. It's actually
the Ford 150 listed on this site, they are still showing it with 6 miles and says DEMO on windshield. I attempted to
negotiate at .15 cents a mile discount and they asked me to leave. I have never been to such an unprofessional Ford
dealership. .
Mar 6, 2023
Response from current dealership:
. At Golf Mill Ford we strive to ensure all of our customers receive top notch service and would like to hear more about your experience. With our extensive vehicle selection, we would love to assist you with finding the perfect vehicle if you're still in the market. If you could give me a call directly at your earliest convenience, I would appreciate it
May 22, 2021
THE WORST EXPERIENCE EVER!! Appointment scheduled for view and test drive, confirmed by dealership several times, to then on appointment day, arrived at dealership, was never acknowledged, and was told vehicle was not there. Major waist of my time!!
Feb 14, 2021
Wow! Deluge of hollow promises and shameless pressure campaign to hand over you credit card NOW before even the smallest of their promises are fulfilled.
They say first come first serve, but their interest and courtesy will disappear if you don’t hand over your credit card instantly when demanded. Their view: If you expect the answers your were promised before surrendering to their high-pressure, dishonest approach, “You’re not a serious buyer.”
I had them take the car to a mechanic of my choosing, but struggled to get in touch with them afterward. Several more empty promises later and they sell the car out from under you. Not one word. Not one reliable promise to communicate.
They say they move a lot of cars. Dishonest double-speaking salesmen normally do. High pressure, hollow promises, manipulation, and the lack of basic courtesy define my experience with Golf Mill Ford.
Mar 6, 2023
Response from current dealership:
Please reach out to us at your earliest convenience so we can understand what exactly went wrong that caused you to feel this way. Here at Golf Mill Ford, we value your business so we hope to hear from you soon.
This dealership advertises low prices then finds a reason to say you don't qualify for that price. I didn't live in the proper zip code. Lol! The kept sending electronically automated emails acting like they wanted to help,but didn't return my phone calls. They don't deserve any more that 1 srar
Jan 15, 2021
Response from current dealership:
zx11dude,
Looks like we couldn't earn your business on the vehicle you wanted to buy from out of state of Illinois! Yes, incentives changes on other state & zip codes for sure, if you want to give us your proper info & will be glad to opt you out on the follow up for sure, call 847-470-9800 & asks to one of our managers for any other questions, have a wonderful evening & stay safe...
Looks like we couldn't earn your business on the vehicle you wanted to buy from out of state of Illinois! Yes, incentives changes on other state & zip codes for sure, if you want to give us your proper info & will be glad to opt you out on the follow up for sure, call 847-470-9800 & asks to one of our managers for any other questions, have a wonderful evening & stay safe...
When we talk about working on the price a little I just got an answer that is already good deal what do I want more when,windshield is cracked,back tires completely even like asphalt,big dent on the door... I just walked out disappointed
Mar 6, 2023
Response from current dealership:
Please reach out to us at your earliest convenience so we can understand what exactly went wrong that caused you to feel this way. Here at Golf Mill Ford, we value your business so we hope to hear from you soon.
Oct 9, 2020
Helpful salesperson Vincent polo
Oct 2, 2020
Kept in contact
Bad customer service. Set up test drive and after driving for over a hour didnt even have the vehicle in stock. Will never go there again.
Mar 6, 2023
Response from current dealership:
Please reach out to us at your earliest convenience so we can understand what exactly went wrong that caused you to feel this way. Here at Golf Mill Ford, we value your business so we hope to hear from you soon.
I should give them no stars as this was the worst experience I have ever had. Let me
recap: I called before leaving my home to verify the van was still available and then an
hour and a half later when we arrived the salesman said they it had a bad transmission
and sent it back to the auction. Really!! They have no consideration of your time and
many of the sales people did not wear mask. What was the topper to this was the
salesmen went to get the van and was gone for about 20 minutes and drove up a ford
van and wanted to sell us this.
We will never refer or purchase anything from this dealership.
Jun 8, 2020
Got back to me right away. I kept trying to find out if it was a manual shift but never replied. Just kept getting emails at 1:00zm because I was auto put on there contact.
Feb 18, 2020
My experience at golf mill ford was excellent all the dealers I spoke to was very helpful, I’m coming back to this dealership for my next vehicle & I will recommend all friends & family members as well to this location
Nov 17, 2019
Great response time & very good follow up.
Nov 3, 2019
Got back to me quickly. Unfortunately this will not work for what I needed it for.
Oct 5, 2019
While the listing price on your sight was way wrong I spoke to several knowledgeable people about Rangers pricing and will stay in touch as the market levels. Honest and straightforward.
Jun 26, 2019
Very helpful and nice!
Apr 26, 2019
Prompt courteous service.
Did contact them regarding a vehicle that the have posted on line
i was told the vehicle is here runs good it has 35K on it and ready
to go, so did set up an appointment and drove 1 hour to test
drive it when i got there the vehicle was no where to be found so
they told there excuse and also said that it will be ready either the
same day or the following morning so again another hour driving
back home, after 2 hours or so i did receive a phone call telling
me that the vehicle doesn't have 35 Thousand miles but 2000+
Thousand miles on it. A DISGRACE.
Feb 10, 2019
Very fast response
Mar 5, 2025
Response from current dealership:
We appreciate your interest and apologize if our process caused any frustration. While we sometimes request a phone number to provide personalized assistance, we understand that transparency and convenience are key. If you’d prefer, we’re happy to share photos and details via email or another method that works best for you. Let us know how we can assist you!
Dealers can be stalkers which is why i can't stand car shopping through dealerships. Contact me so much, I'm not calling back because they're annoying, despite them have a cool car at a good price... There's other cars out there, hopefully at places that aren't so pushy. Hey... If i don't call or text back, there's a reason why. Also would have been GREAT to know what they were calling about, not just that they have some exciting news for me. If they had mentioned on their multiple voicemails they had the orange Scion tC that i was interested in, i probably would have returned their calls.
Nov 15, 2018
Response from current dealership:
Hello autobodypro, thank you for your comments & feedbacks, we apologize if you felt that we following up too much, sometimes customer doesn't get contacted & we missed on their business, we tried to contact you to better assist you on your vehicle needs & we would be able to note in your file if you just gave us a courtesy reply. We are here to help you the best way possible on the perfect vehicle that will work for you so please let us know if there's anything we can do to earn your business call 847-470-9800 & asks for our sales managers or simply stop by & will make it
More ...
Nov 8, 2018
Salesman was courtious, but we could not come to a reasonable deal on a vehicle.
Oct 29, 2018
Buyer beware. This dealership will tell you the price, and when you arrive it changes, alot. I would not recommend wasting your time.
Nov 1, 2018
Response from current dealership:
Dan, management & owner would like to reach out to you to resolve your issue & concern. if you can give us another chance to better serve you & make it a better experience overall. Please contact us at your earliest convenience at 847-470-9800 & request for our management team. Hope we hear back from you...
Oct 22, 2018
Fair pricing and easy to do business. Mike, my contact at the dealership, did a great job. They will always be my first stop! Thank you Golf Mill Ford.
Oct 2, 2018
dealer was friendly and not too pushy over all good.
Sep 14, 2018
The dealer was very courteous to me
Aug 30, 2018
I,ve talked to two sales people at the dealer and laid out the questions i have
on the vehicle. Neither knew any of the answers, nor were able to get the
answers while i was on the phone. They kindly offered to call me back with
the answers, but i have not been called back. So far, I am very unimpressed
with the service i,ve received.
Nov 1, 2018
Response from current dealership:
Bart, we want to apologize if our team member that assisted you wasn't able to get back to you & answered your questions. It might be too late now, but please give us another chance next time around & our team will better serve you. Please feel free to call & speak to our management at 847-470-9800. Thanks.
Aug 14, 2018
Did not work out a deal but they are very professional with sale Tactics.
Jul 10, 2018
I did not purchase though Golf Ford, however they where very responsive to messages. The Internet Customer Service people I worked with where polite and quick to respond.
Jul 3, 2018
I asked them three times to quote me a price on the Ford Focus
advertised on Car Gurus, could not get an answer other than I had to
stop in at the dealership.
Jun 9, 2018
still working on it
Jun 4, 2018
they did contact me numerous times and I explained my concerns with the car but made them an offer they said the would get back to me which then all of the sudden they stopped contacting me and then I found the car out in St Charles Illinois so I guess instead of telling me that they did not except my offer they either sold my car to another dealer or traded it for something else. not happy with the way I was treated, even though I had concerns with the car which I was honest about I wish they were honest with me.
Apr 29, 2018
Awesome
Mar 18, 2018
Asked for a price on a car. The next four emails were them trying to get my personal email and phone number. When they finally realised I wasn't going to give them either they told me the car had sold the previous day and tried to sell me a car I had no interest in.
Absolutely horrible , A sales person e-mailed me a confirmation to test
drive a used f 250 . When I arrived they said they were going to pull it up
for a test drive. After about 25 minutes the salesman finally said let's go
then on our way to test drive the truck he tells me they sold it yesterday .
Then he tried to get me to test drive a dodge ram with 190,000 miles on it
and it was only a 6 cylnder and he wanted 3,500$ more than the price of
the f 250 I came to see. I feel that golf mill Ford is not interested in
anyone as a customer unless you are buying brand new. I will never shop
there again. This is the old bait and switch and dealers that are this
dishonest don't deserve my business.
Dec 4, 2017
Very good. 'Listened' to my situation and interest. This is one dealer I would like to do business with.
Nov 20, 2017
great
Sep 1, 2017
Although the car was advertised as Lariat, when I went to the dealer we found
that this car a XLT model however they offer to worked out the price to reflect
that it is only XLT model, Salesman was very courteous and I was treated
good.
May 30, 2017
They contacted us several times and we did visit and buy the car. Not
impressed with the "surprise" upcharges which we refused and which were
then removed. In the end we wound up buying the car for the advertised
price, which was a good price. All in all not bad compared with other
dealers antics.
May 6, 2017
This vehicle was sold 4 days before l visit. They email me one day for me to see this vehicle knowingly it was sold.
May 3, 2017
Vehicle was not even close to the condition they told me via phone. Drove over an hour to get there. They clearly wasted my time.
Apr 18, 2017
Great customer service as to other dealers
They contacted me immediately, but when i called back they told me they
had the car I was interested in. The person i spoke with Adriane told me to
come to the dealer and ask for her. when I showed up 30 minutes later she
was gone and the vehicle was sold earlier that day. I will never go back.
Nov 29, 2016
Very polite and prompt attention. Open to negotiation. Eager to make a deal.
Nov 15, 2016
Great response,and very helpful.
Oct 29, 2016
Several people from this car dealership kept calling me to come in and look at this vehicle even though the vehicle had been sold. Scam
Oct 13, 2016
sales staff good,vehicle prep bad,no windshield washer solution,1/2 tank gas
was told it would be full.not good.
Jul 7, 2016
Purchased new car from out of state. The car was delivered with bolt in tire, scratch on paint and the bolt in tire was the missing bolt from front splitter. The sales person told me they would take care of everything, but month later.....nothing. He claims they sent two separate deliveries, but nothing. They are liars. Then another associate gets involved name Melissa and tells me that she will take care of everything.....three weeks later...nothing! Terrible, terrible people. Please stay away as they know nothing about customer service.
May 11, 2016
Helpful, quick response
Apr 29, 2016
They are there in a timely fashion I was unable to get back to them about the vehicle to work restraints but they seem to be very courteous knowledgeable about service
Apr 27, 2016
Sold the truck I was interested in. They will contact me if they get that same model truck in again.
Apr 27, 2014
Sales rep informed me that the car was
on site I drove an hour to see the car
because the rep told me it was their.
Get on site no car then rep was rude I
had cash in hand. Customer service was
terrible so I took my money went to
another car dear and bought a new car
so I won't ever refer no body to your
dealer ship.
Feb 26, 2014
very difficult to get in touch with a sales person..this took multiple phone calls and multiple emails. by the time I got the requested info I was done with them no matter how good of a deal it was ( which it wasn't)
Dec 3, 2013
Dealer was very helpful
Oct 29, 2013
Outstanding
Jun 15, 2013
They called twice in one day about the vehicle I wanted and said it was available when it was sold already.
Jan 11, 2013
Worst car buying experience I've ever had. Ended up holding out and finding a better vehicle and better price without the typical dealership tactics.
Aug 17, 2012
bought!!