Go Luxury Auto Group

Sheridan,

I understand that you’re upset about the Blackout Package; however, I would like to clarify a few important points. The package is clearly listed on our direct website as well as on every third-party listing. It was also disclosed in the very first email you received and explained again in the video I sent.

Additionally, when you first reached out, you asked whether the advertised price included everything shown in the photos. At that time, we advised you that it did not, and your response was, “Ok. Good start. Thanks for your help.”

Later, when it came tim

Sheridan,

I understand that you’re upset about the Blackout Package; however, I would like to clarify a few important points. The package is clearly listed on our direct website as well as on every third-party listing. It was also disclosed in the very first email you received and explained again in the video I sent.

Additionally, when you first reached out, you asked whether the advertised price included everything shown in the photos. At that time, we advised you that it did not, and your response was, “Ok. Good start. Thanks for your help.”

Later, when it came time for us to send pricing, you again asked, “Did you send the pricing with delivery and the Blackout Package?” — which further confirms that you were aware of the Blackout Package from the beginning.

Because of this, I don’t feel it’s fair to leave a negative review based solely on the Blackout Package, especially since it was fully disclosed and you chose to continue the process for the following seven to nine days.

Throughout our interactions, you were treated kindly, professionally, and with the utmost respect. We pride ourselves on providing excellent customer service, and we consistently have repeat clients who return to purchase vehicles and refer friends and family because they see value in the Blackout Package.

I completely understand that you may not see value in it—and that’s okay. Not every client will, and we respect that. However, leaving a one-star review over a package that was clearly communicated from the start does not accurately reflect the transparency, time, or service we provided.

We are an experience-based dealership, not a price-based store, and we strive to be upfront and respectful with every client from start to finish. We wish you the very best in your vehicle search. Less ...

Thank you for sharing your feedback. I want to clarify that the additional amount you referenced was not an increase in the vehicle’s price, but rather the applicable taxes and registration fees required for your home state. Those figures are determined by the state and are added to the listed vehicle price accordingly.

We appreciate you taking the time to visit and test drive the vehicle, and we regret that your experience did not meet expectations. If you have any questions or would like further clarification, I would be happy to discuss them with you.

Thank you for taking the time to share your feedback. I understand that our business model may not align with your expectations, and I regret that this led to a disappointing experience for you.

Our policy does not require a commitment to purchase prior to a test drive. However, we do ask that you be in a position to make a purchase should the vehicle meet your expectations and all terms be agreeable after the test drive.

We do not offer test drives to those who are simply browsing or comparing vehicles without serious intent to purchase. All of our vehicles are meticulously cleaned and

Thank you for taking the time to share your feedback. I understand that our business model may not align with your expectations, and I regret that this led to a disappointing experience for you.

Our policy does not require a commitment to purchase prior to a test drive. However, we do ask that you be in a position to make a purchase should the vehicle meet your expectations and all terms be agreeable after the test drive.

We do not offer test drives to those who are simply browsing or comparing vehicles without serious intent to purchase. All of our vehicles are meticulously cleaned and displayed on the showroom floor.

A key reason our clients choose us is the quality and condition of our inventory—98% of our vehicles still carry the remaining factory warranty, and the mileage listed online is highly accurate. Additionally, many of our clients appreciate knowing that the vehicle they are buying hasn't been test driven by numerous people before their purchase.

That said, a difference in perspective does not necessarily mean our approach is ineffective or unfair. As a boutique dealership, our structured process is designed to create an efficient and high-quality experience for both our team and our clients. This approach has been instrumental in our success, as reflected in the 1,300 reviews and 4.8-star rating we’ve earned on Google. Many of our clients value the personalized and professional service we provide.

I hope that, upon reflection, you’ll recognize that we treated you with respect and that the primary disagreement lies in our policies—not in the way we conducted ourselves. We always welcome constructive feedback and continuously strive to improve, but we also stand by our commitment to a transparent and efficient sales process.

If you’d like to discuss your concerns further, I’d be happy to have a conversation.

Best regards, Less ...