Glendale Nissan

Got top dollar for my trade! The truck was perfect! Got a great deal. Took under 2 hours.

I had no issues communicating with Glendale Nissan. But I ended up buying from a dealer closer to me.

Nice

Great

I went in for a test drive. The car was almost empty, the service engine light was on, and it pulled to the right. I asked to have the light checked and the sales manager told me “I don’t want to put more money in it…it was a trade in that I know I can sell to auction for this price (retail price), but wanted to give the public a chance to buy.” I offered him a price $1500 lower than he wanted, but more than the car was worth. He came down $125. I asked for the car fax, he printed it out and brought it over hiding one page. I looked up the VIN number on my phone and found it was a salvage title sold at auction a month earlier. I walked out. The days of “certified used cars” are over for now. Back to slimy used car salesman tactics.

The online person that I was messaging with was nice and easy to talk to. Once I got to the dealership, it was a completely different experience. I was the only person there to buy something and the guys that were talking to me were very pushy and very aggressive with their selling. I felt completely overwhelmed and said that I needed to leave a few times and they just kept pushing. They also wanted to add $2k fees on when I got there for the Pre-Owned Certification, when the listing actually said no hidden fees. I feel like that is the definition of a hidden fee! And they didn't come out with their best deal first - it took about 4 or 5 times back and forth to get to the lowest they would go. I did NOT buy the car from them because I felt awful during the process. I bought a car from this dealership in 2012, so I thought it was going to be a good experience again. I was wrong.

They were very prompt and courteous every step of the way. While the car sold before I could get there, they were nice people to do business with.

Multiple phone calls were made and received but it was negotiations, without being pushy was wanting to know if I was still interested in the car. My banker emailed them and told them a check had been cut and we was on our way. Since we had to travel to Illinois from Iowa it took about 5 hours. When we got there the car was ready. Only hiccup was I found a missing panel but it was quickly dealt with. Since I have driven several Maximas we didn’t test drive the car because it was rush hour and coupled with tollways we chose not to. Heck the car had less than 4,000 miles. Going from there the process was very simple. We was at the dealership less than 2 hours. I would recommend this dealership to anyone. One more thing the dealership even honored a price drop on the car and gave the “leftover” back to me. Apparently neither me or the banker caught the price drop. But it was nice that they didn’t just take the check and try to sell me any add ons. Again the car was clean and ready.

I only communicated through email but Karina Bonilla was definitely respondent to my inquiry.

Helping, professional dealership willing to work with me .. hopefully they are real and legit.

I called and asked questions about a Toyota RAV4 they had listed. They were very knowledgeable, and very polite and answered all my questions.

very friendly but decided to go a different way

Gr8!

I was very disappointed and would never go back again. They made promises in writing they didn't keep. The price of the car was already on line and I asked for an email to confirm what they promised me which was 0% financing, the price of my trade in and 3 year warranty which they did. The dealership is over an hour from my house so I scheduled an appointment to see the car. When I got there the car was dirty as well as the dealership and the salesman didn't know much about the car. Also when discussing purchasing, the price of the car went up and the price of my trade in went down and 0% financing wasn't available, so what they sent me in writing was useless/worthless. It obvious they would say or do anything to get you in the door.

Very kind, knowledgeable and helpful.

Prompt response and not overbearing, but yet gave me the information I was looking for...

I purchased my 2017 Nissan Altima on 6/27/20, was in by 9:30 , on our way home by 11am. We received such a welcoming experience from everyone especially our salesperson, Rolando Delgado. I will definitely recommend your site to family and friends who will be car shopping in the future!!!

It is funny that every dealer thinks there vehicles are worth top dollar and when you trade your vehicle in, they want to give you rock bottom...KBB should be the value

Very responsive - didn’t offer delivery to other state but that’s ok - communication was good

Jakob and the other guy who worked with us were amazing. So kind, helpful, and sincere. Definitely recommend this dealer!

Easy transaction! Quick safe and fast! Great car, great service!

Prompt reply to my inquiry.

They were very friendly and easy to work with. I ended up purchasing the vehicle I looked at.

The dealership had a wide range of new and pre-owned vehicles, which made vehicle options and preferences convenient. My salesman, Omar, was very attentive to my needs, professional, courtesy, and accessible via phone (if needed). The dealership provides a no- hassle atmospheres and offers a wide selection of competitively priced vehicles. The dealership was fully staffed, which creates reasonable wait time for assistance and service. It was clean, comfortable, and spacious. I will contact Glendale Nissan for my future purchases.

Awesome follow u0! Very courteous and attentive. I received follow up emails daily to see how the dealership could assist. They were very courteous and offered service work or anything else even though I purchased a different vehicle.

My fourth purchase from Glendale Nissan, another good experience.

They get it done! Luiz & Matt provided a good customer service experience.

I would not even give them 1 star. Do not do anything with these creeps. I had the deal done and they raised the price over $5000 !!!! The deal was on a 2018 Nissan Frontier

Great follow up, answered all questions

Responsive and informative on the phone but wouldn’t allow us to take the car to our mechanic ( 20 miles). So we couldn’t consider it.

Did not I offer two keys Put very little gas in it after spending thousands on a vehicle said they would try to find the other key and never have heard anything about it salesman friendly finance person friendly give them both 10 out of 10

I helped a recently widowed mother of four children buy this car. I did all the internet, text, and phone discussions with Glendale Nissan. I worked with 4 different people in their internet sales department. All 4 were knowledgeable of the process and various discussions I had. The car purchase included a trade-in. All numbers were agreed to prior to my friends 3.5 hour drive to the dealership. She said the transaction was handled professionally, in a very timely manner, and with no last minute surprises.

Overall not too excited about my experience. Living far away From the dealership want to know the total cost of the vehicle out the door and they weren’t able to provide that to me over the phone. I was told I needed to be there in person to discuss numbers. On asking price of a $20,000 vehicle that has been on the lot for a few months they weren’t willing to negotiate the price at all what they were asking is what they wanted with no budge. When calculating the total cost with tax title license and financing included the vehicle price was far over the book value. The sales reps on the phone were very polite and prompt to respond via email/text message but they couldnt sell the vehicle which is what car salesman what paid to do.

Dealer Karina lie about the price When I come they told me she is not here bc her child is sick later I was told the car which I was interested was sold and after I ask for manager he told that each dealer lie about price to bring you in I left very disappointed, very unprofessional low quality dealer

Made an appointment to test drive this car. The day of my appointment I drove 36 miles one way to get there only to be told the car is out with another customer for 24 hours to see if they want the car! Then they tried to sell me a brand new car! The old bate and switch! I won’t be giving them my business!

Good experience

I contacted Glendale Nissan regarding this truck on a Sunday. I received an immediate email back saying that they still had the truck. They called first thing in the morning and I bought the truck that day. I have bought my last 4 cars from this dealership and having experience at some other dealerships I would never buy anywhere else than Glendale Nissan. They are the best. Orlando and Simon made the process seamless. I was in and out in less than 2 hours.

Never went there but got back to me right away. Very helpful

Terrible customer service After they kept bothering me to let me know the vehicles they had outside my price range, and extremely rude customer service, I was so turned off by them, I never even went to this dealer. Do not go here!

Positive experience. Quick deal

I live 140 miles from the dealership. I wanted the car, offered a deposit. We came to a verbal agreement that I would drive down the next day to buy it. Next day, thirty miles into my trip they call to say they sold it to someone else after we spoke. I say "I wish I'd made that deposit!" Salesman says it wouldn't have made any difference. Whoever is there with the money first gets the car. I understand why they do that, but hey, man... I THOUGHT we had a deal.

Follow u service is great

Dealer responded with an email and phone call next business day. (I sent them a message after hours) Unfortunately the vehicle I saw at their location was not 4 wheel or AWD. But great response time and follow up.

They were very kind and had a quick response, but I bought a car from a friend before going to look at this car.

I purchased the Mazda CX-9 and love it!

Answered questions promptly.

Day #1 . Received a call saying I could come in and see the vehicle Called later to confirm salesman says car is inside getting detailed Day #2 . Come to see the car, come to find out it needs some repairs under the hood. I leave a deposit anyway. Salesman says it will be ready when they get the part. Come back 6 days later and test drive the vehicle was promised a $25 gas card which was not available. After purchasing the vehicle my $100 deposit wasn't returned until a week later. After driving the car home I notice the bracket that holds the front plate was cracked. Per -management there is no way to replace it. But I noticed that all the cars in the lot had the same bracket. Writing review to let the Cargurus future customers be aware.

Very helpful with trying to find a car within my budget, because the one I wanted was sold.

Responded fast very professional

contacted me several times to set appt was very persistent and pleasant

I felt the sales department was not customer friendly. it was take or leave it situation

They pound you with spam emails everyday, but wont answer simple questions about the vehicle youre interested in.

Excellent sales people

Very friendly. Set up appointment to see car.

Great

Great response a very professional agency.

Talked to a sales person multiple times. Set up an appointment to go see the vehicle. Called before I left saying that I was on my way. Get there and I am told it was sold the day before after driving an hour there. Horrible service. I will never buy a car from them.

Friendly

The car I was interested in was listed at $25,000 on their website. After subtracting $5,500 for my trade in, they offered the car to me at --- $28,000! The extra $8,000 not included in the advertised price was because id did not qualify for these items: 1) graduated from a four year college in the last two years. 2) Was in the military. 3) Was in a periodic Nissan purchase plan. Luckily, I did qualify for a discount as a current Nissan owner. Otherwise, my price would have been even higher. I thought that this kind of deceit from a car dealer was a thing of the past, but evidently not at this dealership.

Horrible, just waste of time, Before I went, called many times to make sure that the price quoted was honored. Internet Sales and sales person has no relation and just a try to get customer to the dealer and start negotiation at total different price,

Sent them a message through car gurus with no response. Also attempted to call dealership and spoke to rep. Internet manager was suppose to call and never did. Bought vehicle from different dealership.

The salesperson and Internet manager were both extremely nice. They were both very helpful and patient with us. I would definitely return to purchase from this dealer if they had the vehicle we were looking for

Good

These guys no longer have this car and yet the post seems to still be on here.

Good experience fast to respond

good

Salesman very polite and helpful. Worked with Mario and David, they were both very nice. They would do what they could to help me find what I wanted and find something that fit my needs.

Had an excellent experience here at Glendale I drove from Fort Wayne about 185 miles it was worth it they made me a better deal than what I was expecting from the first hand shake to finance everything went great

It was good deal with the car i got