Gettel Toyota Gainesville

Excellent service. I will refer my friends and family to them.

Dealer was responsive and quick to reply/follow up. Unfortunately, they did not have a vehicle available at this time

Gatorland was fast in response and I left a happy customer. I inquired for the vehicle online, CarGurus connected us same day, and I bought the car the very next day, majority of the dale being over the phone.

Fast response

The gentleman I spoke with was very professional in EVERY AREA. Spoke with him 1 x.

We could not have had a better car buying experience. No bait and switch. No hidden fees. Great place to buy a car!

Great communication, seems to be a good dealership

This dealership lied to me about two things regarding my 2020 Tacoma w/6500 miles: First, that the vehicle had been cleaned and serviced. It had not been. The engine compartment covered in a thick layer of dust making it obvious that nothing was "serviced". As to the cleaning, I found a dog leash, crusty french fries, and the paper mats from the front seat were stashed under my seats. Second, I was told the vehicle had not been in any accidents. It had been and the damage was obvious in the daylight. The dealership had the car for 20 days and had supposedly "inspected" it. I saw the damage immediately in the sunlight (my mistake was trusting them and buying in the evening). I sent pictures of the damage and trash to my salesman, but got zero response. When I reached out to the finance manager I had been working with, I was told that he was sorry and he would talk to those teams, but I had bought the truck used "AS-IS". Don't trust these people. $300 for a new Bull Bar and counting.

They got in contact with me promptly, I haven't got back with them because my husband got sick with covid,still is.

Experience, helpful, and responsive

sales associates were friendly and personable - just the usual mind-games commonly encountered with respect to final out-the-door price. (i'm 70 yrs old - not my first experience with a car dealer) this was a used vehicle and the detailers missed a couple areas when cleaning but overall not too bad - the owners manual was for a different vehicle - didn't realize until home so ordered correct one online. the spare key fob is non- functional so will take to locksmith to actuate. bottom line - a normal encounter at a car dealership - not a lot to complain about but nothing to brag about either.

I didn't only have phone dealings with this dealer. My husband was the one who dealt with them directly. With over all it was a good experience they even delivered the van to his home.

“Even though I didn’t end up buying a car here due to personal reasons, they were very professional and a joy to deal with.”

Gatorland was very helpful and made this transaction very easy. Wonderful staff

Very helpful!

I purchased a vehicle from this dealership. The vehicle was exactly what I was looking for at a great price. The dealership also delivered the vehicle to me in another state. I'm very pleased with the ease of the transaction.

Excellent service, very friendly and easy to work with. Was able to buy the car over the phone and picked up at the store.

Good experience dealing with this dealer. But they just couldn't get to the price I needed to be at for the car I wanted.

Great service, but the vehicle I was interested in sold the day before I could get to them.

The “low” price is not the true price. One has to qualify for their trade assist and finance assist “programs” to get “discounts” but they don’t change the price, which is the higher price. It’s bait-and-hook stuff. Then they want to charge $999 for “pre-delivery service costs.” Is that code language for “extra profit”? It was a beautiful vehicle, but not worth the hassle. Ugh.

Sales man was ok. Said they service the truck and didn’t. Every time I asked a question about the truck they didn’t know nothing about it.

Ron is an excellent customer service professional

The dealership was great, our salesman Brian was very accommodating. I bought a Cherokee Latitude and I’m very happy with it

I never chatted with them about this car, but they did call me. It was just after the others. This was a great deal, but I went with a 2016 p, same mileage as this one - mainly due to the age, but honestly, if this location would not have been so far, I would have considered it due to the price,

Well organized, very attentive, polite loved the experience..

I was impressed with the pleasant service I received from the young salesman. The Salesman that Pressured me about the extended warranty I Did Not like - if I had not already decided that I needed some extended insurance I would have Told him about himself - I almost did anyway.

Salesman very helpful and courteous.

Great

Great transaction. Sebastian and Tatiana handled this very professionally. Bought this vehicle over the phone and internet; they brought it to me, which is about 500 miles away. Great service guys.

Very good. I ended up purchasing a car from them. The wait in the showroom while the sale was processed was overly long however.

AMAzing response with a personal video sent to my email! I bought a car from them!

Very nice personnel. Outstanding job. Thanks

Although we went with a different vehicle and dealer. I was contacted almost immediately by Troy Davis. In our brief talks, texts and email exchange, he was very courteous and professional. Very good follow through as well. Wouldv'e loved to purchase the Fj Cruiser but decided to go with a newer car with less miles. Thanks for the great customer service Troy!

Dan M was outstanding to work with, even though someone beat me to purchasing this truck.

Fast services but very high mark up fees.I was trying to purchase a used vehicle with an average price but when I got the final numbers there was an extra $3,500 in junk fees.

Waited at the lot for approximately 30 minutes, no assistance. Solid cash offers shouldn't be handled by commissioned staff, crazy mark up on used cars and longer a car sits the more money dealer loses. There one saving grace management called to apologize for initially poor customer service, however I get the feeling this is not the norm.

Quick response, very helpful but not pushy. If they would have been closer to where I live I would have very much liked to have done business w them.

Very helpful and nice. Maddy did a great job trying to get me into a new vehicle but it sold before I was able to make it to the dealership.

I recently purchased a vehicle from Gatorland Toyota in Jan. 2019. It was a great experience and I am more than pleased with the entire purchase. I flew down from Ohio to pick up the vehicle and they met all my expectations. Going to a dealership will never be stress free but they made it as simple as possible. Would buy from them again!

Contact was extremely good, I was impressed with the service.

Wow! The dealer was quick to respond and gave complete, full information regarding the car I selected. Troy was excellent with follow-up and very kind and courteous. I will certainly consider Gatorland Toyota after I convince my husband "that now is the time."

I received a quick response (within an hour) from the dealer. I asked for photos of the car I was interested in and they sent me a video, which was nice. I ended up purchasing the car and the salesman I worked with, Ron, was great. The reason this review is not 5 stars is that I had a very negative interaction with the used car sales manager (Tim). His attitude and rudeness caused me to walk out of the dealership. Ron called me an hour later and apologized for Tim's behavior and offered me a little bit of a concession on the price, which I accepted. Ron was awesome, great at communication, and even made sure I got picked up promptly from the rental car location and brought to the dealership when I dropped off a rental I had (since I was coming from out of town to purchase the car). I would highly recommend asking for Ron if you visit this dealership, but don't expect much from the manager.

Great customer service from Maddy!

Very good, very responsive, offered me several options but I was not ready to purchase before it was sold.

Very helpful, followed up promptly

Email me very polite and helpful never made contact because of me

Drove car to our location 70 miles away...Great experience and service....

I was contacted by the dealer within a few minutes of sending my message. The following day I was able to apply for a car loan online and work out a lot of the details of the purchase ahead of time, then the day after that I went in, test drove the car, and bought it.

Nick was excellent to deal with !

Very quick to contact me and very responsive.

Responsive to phone inquiry, good service, just didn't have the car I eventually chose

Picked up the vehicle that day. Paperwork was slower than I would have liked, especially with check in hand, but very friendly.

The service was excellent. Brought 2 Rava 4 Got great deal - My sale persons were Dennis, Dan and Ian. Thanks guys

We felt with the online sales as well as the sales floor. In the end the online sales a guy named Ian took care of us. We were buying a Tacoma and Ian was very knowledgeable and helpful to make my son, first time buyer, comfortable and informed. The dealership is nice and there are tons of other dealerships and different flavors of cars in the area too compare and contrast with.

I have not actually been to the dealership yet but the on line service has been awesome.

Brian Vance was awesome he answered every question I had and more .!

Great customer service!!! Calls and texts received from salesman with a backup email from others!!! Great place!!!

Used great deal bait car to get me in and then said they sold it night before. It was on market 109 days. Don't think so.

Price went up as we were about to make a deal.

Excellent communication and quick responses to emails.

Kip wonferful to work with.

They responded right away but I didn't purchase anything.

I went there unannounced and they checked on the vehicle. It had already sold. They seemed nice enough.

Quick to respond, and good follow-up. They just didn't have the vehicle I wanted.

took 5 or more e-mails just to get a stright answer. "What is the price of the truck" NO joke. The largest dealer fee, i've ever incountered in my 30 years of buying experience.

The sales man said I am wasting his time and asked me to leave and kick me out because I bargain with them and the price doesn't meet.