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Today 7:00 AM - 6:00 PM (Open now)
Gerald Subaru of Naperville
About Us
Welcome to the Gerald Subaru of Naperville website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Subaru car, truck, or SUV you will find it here. We have helped many customers in or near Naperville, Aurora, Wheaton, Lisle, North Aurora and Downers Grove find the Subaru of their dreams!
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Today 7:00 AM - 6:00 PM (Open now)
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2379 Aurora Ave
Naperville, IL 60540
Our Amenities
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Service Info
Service Hours
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Had appointment scheduled to buy car and then called to reschedule for later same day like hour later and then was told car was being sold like 20-30 minutes before my appointment was coming up. They knew I was on my way there and even visited couple days before and was told I have a 5 day window to reach back out and the car was sold on my way up there. Everyone had different answers for me about coming in, prices, and just poor communication all around. They told me main guy that was selling to me wasn't in at that day, but was also told car was being shown for purchase even though my appointment for purchase was coming up that day less than an hour of confirmation. And I sure the guy was out because he was out showing the car because I was told "cars not here at the moment" poor communication
Mar 4, 2026
Response from current dealership:
Thank you for taking the time to share your experience. I’m very sorry to hear how frustrating this situation was for you, especially after you had scheduled an appointment and were already on your way to the dealership. I completely understand how disappointing it must have been to feel like the communication around the vehicle and its availability was unclear.
Our goal is always to provide accurate information and a transparent buying experience. Vehicles can occasionally sell very quickly, particularly when multiple customers are interested, but that does not excuse any confusion or
More ...
Our goal is always to provide accurate information and a transparent buying experience. Vehicles can occasionally sell very quickly, particularly when multiple customers are interested, but that does not excuse any confusion or
Jan 21, 2026
Car was as described or better. Brandon was great to work with. Got a good deal done quickly.
Jan 25, 2026
Response from current dealership:
Thank you for your kind words, Jacob! I'm thrilled to hear that your experience with us at Gerald Subaru of Naperville was truly exceptional. It’s great to know that Brandon provided you with excellent service and that you found a good deal quickly. We look forward to seeing you again!
Sincerely
Joe Schafhauser
General Manager
Gerald Subaru of Naperville
Sincerely
Joe Schafhauser
General Manager
Gerald Subaru of Naperville
Dec 18, 2025
Great experience overall, the website is friendly to use, very helpful and i have recommended to multiple people. but dealer quote me a different price, (higher price) but at the end and some negotiation, I was satisfied with my purchase.
Dec 26, 2025
Response from current dealership:
Thank you for your truly exceptional review, Deanne! I'm glad to hear that you found our website user-friendly and that you were able to negotiate a satisfactory price for your purchase. Your recommendations mean a lot to us at Gerald Subaru of Naperville. If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Sincerely
Joe Schafhauser
General Manager
Gerald Subaru of Naperville
Sincerely
Joe Schafhauser
General Manager
Gerald Subaru of Naperville
Mr. Jeffrey was amazing. He answered all my questions and when he answer the phone he returned my calls when he became available. Made the process very easy for me being from South Carolina. He overnighted the paperwork for me to look over and sign. Also, had a return label for me to send it back express. Overall he/them treated me with respect and like one of their own.
Aug 18, 2025
Response from current dealership:
Thank you, Alexander! I'm thrilled to hear that your experience with Mr. Jeffrey and the team at Gerald Subaru of Naperville was truly exceptional. We always strive to make the process smooth and respectful, especially for our out-of-state customers. Your kind words mean a lot to us, and we hope to assist you again in the future!
Sincerely
Joe Schafhauser
General Manager
Gerald Subaru of Naperville
Sincerely
Joe Schafhauser
General Manager
Gerald Subaru of Naperville
The sales person I was working with told me to give him my info for a none credit application and my credit took a 68 point hard inquiry then told me the next day he didn’t do anything I am not left to contact the credit bureau lean from my mistake don’t fill any applications out they will say anything to get the sell
Apr 18, 2025
Response from current dealership:
Thank you for your feedback. We're sorry to hear about your concerns regarding the credit inquiry and understand how frustrating that situation must feel. We always aim to be transparent during every step of the process, and we’d appreciate the opportunity to better understand what occurred during your visit.
If you're open to it, please reach out to us directly so we can review the details and assist however we can. We value your input and appreciate the chance to follow up personally.
Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
If you're open to it, please reach out to us directly so we can review the details and assist however we can. We value your input and appreciate the chance to follow up personally.
Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Dec 19, 2024
Response from current dealership:
Thank you for your truly exceptional review! I'm thrilled to hear that you experienced great service and found our cars to be of quality at Gerald Subaru of Naperville. I strive to provide truly exceptional experiences for all our customers. I hope to see you again soon!
Sincerely
Nino McMorris
General Manager
Gerald Subaru of Naperville
Sincerely
Nino McMorris
General Manager
Gerald Subaru of Naperville
May 25, 2024
Lenny was a joy to work with. Lenny was friendly, knowledgeable, patient, and very helpful.
May 29, 2024
Response from current dealership:
Thank you for your truly exceptional review, Janet. I'm thrilled to hear about your positive experience with Lenny at Gerald Subaru of Naperville. We take pride in providing friendly and knowledgeable service to all our customers. I appreciate your kind words and look forward to assisting you again in the future.
Sincerely
Nino McMorris
General Manager
Gerald Subaru of Naperville
Sincerely
Nino McMorris
General Manager
Gerald Subaru of Naperville
Show older dealer reviews 36
Feb 18, 2024
Wonderful and Jim was awesome
Aug 13, 2023
Up front honest. I did not buy the car but I was treated with respect. I came to look at one specific used car.
Jan 21, 2020
Dealer quickly responded and was very responsive to my questions. The on line staff, and on site sales staff were professional & courteous. My irritation was as to their website.
The site represented that there was a "special internet price" which could be activated by giving them my contact information. There was no such price. It simply a ploy to get my contact information. The site indicates that on can leave a deposit to have a car held. Apparently, that option is not available on used cars. While they provided extensive pictures, they were artfully taken to hide body damage. Lastly, the site indicates that all preowned cars go through as multi-point check. Having inspected the car I was interested in, I sincerely doubt that occurred.
Nov 18, 2019
Gave 5 stars
Oct 16, 2019
Will never buy a car there salesman seemed uninterested and agitated I came in near closing cash in my pocket was not interested in helping me with the sale at all!!
Dealer was initially great, prompt response upon my internet inquiry, had me scheduled for a test drive, everything seemed great! Drove about 3.5 hours to get there (I live in Fort Wayne Indiana) just to find out the car had sold the day before. Not only was I reassured the car was there the day I drove out but I was told that I would be notified if the car was still there! So you can see my dismay when I arrive just to find out they had sold the car I had driven over 130 miles for. On top of the poor communication the salesman rudely started telling my 3 y/o son not to touch anything while looking at some of their other inventory. The same salesman even refused to let me speak to his manager about why I wasted a trip to Chicago for nothing and why I was never told the car sold. They don't care about their customers they just want your money. Don't trust this "steal"ership
It was, by far, the best car-buying experience I've ever had. Very courteous and professional, and the process was smooth. Paulo was fantastic and made sure I was taken care of. Tony (Manager) was awesome and facilitated a great deal on my purchase. Many thanks to all involved in the sign-off and prep of the vehicle. "Luna" and I are very happy!!
Jan 26, 2019
Wonderful experience with Leo! Got this car and couldn’t be more pleased! Thanks Carguru for helping me find a desk!
The sales rep did stay in contact up until it was sold. But the car was not
offered to the public, a mechanic bought it several days after dealer
received it. I saw the sale alert from CarGurus before sales rep contacted
me. They also admitted that their pricing is aggressive and competitive.
Jul 12, 2018
Nice dealership and car but not interested. Check engine light was on
got a unbelievable reason.
Jun 8, 2018
Very responsive.
May 14, 2018
Good
Jan 1, 2018
They treat me good
Apr 30, 2017
When I called I asked about a 2016 Subaru Outback blue 3.6 6,299 miles it was priced 38,000 which was rated too high. They were unable to locate in their inventory. Said it was sold however it's still on website.
Jan 29, 2017
Courteous and timely follow up.
Dec 14, 2016
Overall satisfied. Only complaint was the process takes too long.
Sep 21, 2016
Great staff good people
Jun 2, 2016
This is where I found my car. They were great to me ever since we first
started talking about the car I was looking for and my needs. They did
not pressure me and instead demoed the vehicle, let me test drive it, told
me about the available discounts, promos, etc, as well as their own
policies and warranty included on all cars they sell. My salesman, along
with the general manager, were both great and they were able to offer
me a good trade-in allowance and secure a low APR loan for my new
vehicle. Even though they aren't a Mazda dealership, I feel they truly took
care of my needs as well as a Mazda dealership would have.
Apr 10, 2016
Responded quickly and were
most helpful but I changed my
mind because they were a little
farther away than I would like.
Feb 3, 2016
okay experience
May 29, 2013
I'm still working with them trying to get the vehicle I want.
Had a good no pressure negotiation when buying a 2008 Subaru Impreza Hatchback. I chose to have extra keys made and it was done within 2 weeks of purchase. Also chose to get loan from this dealer because their interest rate was lower than my 3 banks and insurance company could offer me for a loan. All around a good experince at Gerald Subaru of Naperville.