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Group 1 Volkswagen Hub City
About Us
Group 1 Volkswagen Hub City invites you to visit our Car dealership in Lubbock, TX. Our team members are standing by to provide you with some of the best deals near you on VW Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Lubbock area's most trusted Volkswagen dealers.
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Today 9:00 AM - 8:00 PM (Closed now)
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7007 University Ave
Lubbock, TX 79413
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- Customer Lounge
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Dealer Reviews
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Feb 16, 2026
Car has hail damage and it’s not stated on the advertisement of the vehicle
Jun 14, 2025
Answered quick
Jun 16, 2025
Response from current dealership:
Hi Richard, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Feb 12, 2025
Was very respectful and responsive.
Feb 18, 2025
Response from current dealership:
Hi Jerry, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Oct 29, 2024
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Didn't try to help got a bunch of emails would response but wouldn't get a response after
Aug 26, 2024
Response from current dealership:
We're sorry that after further attempts to resolve your concerns, that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Danilo DeLeon, General Manager
Danilo DeLeon, General Manager
The sales person was responsive and nice but would be better suited as a behind the scenes guy. Not really salesman material. The
finance or manager guy stayed hidden the whole time. Imagine that. They did not negotiate at all and wanted full price for the vehicle. I was
told that you don't negotiate with dealers. If that is the case then there should be no dealerships and individuals should be able to buy
factory direct. I test drove the vehicle, and we settled on a price for me to purchase the vehicle. I financed my loan through my bank and
had access to the funds in order to get the dealership paid in cash. The dealer was going to receive the cash payment from my bank in a
couple of days. Instead of selling me the vehicle they wanted to use me as a pawn to sell it out from under me and to another individual.
Horrible customer service in that aspect and I would be leery about doing business with this company. In my opinion they only care about
the money and not the individual.
May 6, 2024
Response from current dealership:
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at tylermitchell@GeneMesser.com. I look forward to speaking with you.
Tyler Mitchell, General Manager
Tyler Mitchell, General Manager
Apr 16, 2024
Response from current dealership:
We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Show older dealer reviews 73
Nov 14, 2023
Response from current dealership:
It's fantastic to hear that you had a great experience and that Tuff provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Nov 14, 2023
Response from current dealership:
It's fantastic to hear that Gene Messer Volkswagen Dealer responded promptly and in a very professional manner. Quick and professional responses are indicative of good customer service. Thank you for your business, and we look forward to serving you again in the future.
Oct 1, 2023
Very poor, not much over the phone communication, basically just wanted to run me to see if they had a deal, but didn't take any time to try and help me. Very poor customer service
Jan 9, 2023
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 7, 2022
Response from current dealership:
Thanks for the great rating and review, Eric!
There ok but at this price they still wanted a co-signer I can’t believe it so I don’t have much to say about them
Feb 8, 2022
Response from current dealership:
I apologize that you experienced while financing the vehicle you were interested in. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jgarrett@GeneMesser.com
Jordan Garrett
General Manager
Jordan Garrett
General Manager
Aug 31, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your next visit!
Aug 7, 2021
dealer said that the vehicle was sold a week ago. another sales person said that it was available. A lot of miscommunication. Everyone
seemed friendly. Just make sure the vehicle is available before if you are a buyer from out of town. Also vehicle price was listed at one point,
but then taken down. I suspect the price was increased. Other than that, dealership seems to be okay. I hope they get another Aspen.
Aug 24, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the miscommunication you encountered during your sales visit. I would like an opportunity to address your concerns and to earn your business, please contact me at 806.793.8844. I look forward to speaking with you.
Mitchell Jones
Used Cars Manager
Mitchell Jones
Used Cars Manager
Aug 24, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jul 8, 2021
called the dealer and was placed on hold for 35 minutes..Got tired of holding so we hung up. We did get an email from the dealer the next
day.
Aug 24, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for the lack of communication you encountered. I would like an opportunity to address your concerns and to earn your business, please contact me at 806.793.8844. I look forward to speaking with you.
Ronald Thigpen
Sales Manager
Ronald Thigpen
Sales Manager
Responded a couple of days later. Would not send me pictures without a phone number. Might be hiding something.
Apr 14, 2021
Response from current dealership:
I apologize for your experience with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jgarrett@GeneMesser.com.
Jordan Garrett
General Manager
Jordan Garrett
General Manager
Apr 6, 2021
Amazing Service great reliable vehicle!
Apr 7, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jan 25, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Nov 9, 2020
Response from current dealership:
Thank you for being our customer, we appreciate you kind words!
Bradley was well aware that our family would be traveling to Lubbock to see the Honda Accord Touring that was currently forsale on their lot. We had already been pre-qualified through their website.
We had texted and emailed throughout the day to confirm that my daughter would be arriving for a test drive for that specific Honda Accord Touring.
As she arrived she was greeted by Bradley who told her had had sold the accord this morning and has another car he would like to show her!!
I am so angry that he was so inconsiderate that it didn't even occur to him that he should have told us he had sold the car!! I emailed him this afternoon asking for an explanation and he has not responded!!
Who does that??
Aug 28, 2020
Response from current dealership:
I apologize that the car you were interested in sold. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jgarrett@GeneMesser.com.
Jordan Garrett
General Manager
Jordan Garrett
General Manager
Jul 23, 2020
Response from current dealership:
Thank you for your inquiry!
They told me there was a fuel line issue but it was taken care of left dealership had to be towed because of fuel issue kinda unhappy and mileage us different than car fax
Jul 22, 2020
Response from current dealership:
Thank you for informing me about your situation. Please know that we are looking into your concerns and Mitchell Jones, our Sales Manager, will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me.
Jordan Garrett
General Manager
jgarrett@GeneMesser.com
Jordan Garrett
General Manager
jgarrett@GeneMesser.com
Jul 18, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Kyle was awesome he went to bat for me got my payment exactly where I wanted it and I really appreciate his business
May 28, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
May 11, 2020
Great
May 20, 2020
Response from current dealership:
Thank you for your review!
Feb 4, 2020
Awesome folks! Got me approved for my 4runner quick. Highly reccomend them!
Feb 6, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 10, 2019
Minimal yet helpful and meaningful contact
Dec 11, 2019
Response from current dealership:
Hi Tim,
Thank you for your kind words! We are thrilled to hear that we could provide you with a great experience!
Thank you for your kind words! We are thrilled to hear that we could provide you with a great experience!
Sep 27, 2019
Nathan was the sales pro
Very good
Sep 27, 2019
Response from current dealership:
Thank you for your inquiry and your kind words for Nathan!
I reached out for more info about the car and kept getting generic emails. I had specific questions about the car before making a 5 hour drive. Then it's like I got ignored all together. I was pretty serious about buying. But the car sold.
Sep 17, 2019
Response from current dealership:
Thank you for speaking with me about what happened, I am sorry for this and if there is ever anything I can assist you with in the future, please feel free to contact me directly.
Jordan Garrett
General Manager
jgarrett@GeneMesser.com
Jordan Garrett
General Manager
jgarrett@GeneMesser.com
Sep 15, 2019
car was not available. Got called by management about it. Great job.
Sep 16, 2019
Response from current dealership:
Thank you Joe for your kind words. We are sorry the car you wanted was unavailable. Please let us know if we can help find you another one.
The young man that help me was Larry and yes he was a a great help he couldn't have done better wish him the best in the car sales
Sep 2, 2019
Response from current dealership:
Thank you for your inquiry, and your kind words for Larry!
Quick response via phone and text. Friendly conversation. The car was listed as a manual transmission but was an automatic. The car was the furthest of that particular model and trim. With no luck on a deal on the closer locations, I may still purchase the car from this dealer. Aside from the error on the trim I was impressed with my brief experience with this dealer. I’ll leave another review if I do indeed make a purchase.
Jun 21, 2019
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jun 12, 2019
Very professional.
Jun 12, 2019
Response from current dealership:
Thank you for your kind words, David!
Apr 23, 2019
Good bunch of folks
Apr 29, 2019
Response from current dealership:
Thank you Tim! We look forward to your business with us again!
Apr 25, 2019
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Apr 12, 2019
For the second time . Asked me to come down and seee the car only to tell me by law couldnt sell me the car , even though i had money to buy it cash. Was more than willing to put me in a newer car . Not even sure how they can still have it listed on line.
Apr 17, 2019
Response from current dealership:
I apologize that your recent experience with sales was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at ddeleon@genemesser.com
Dan DeLeon
General Manager
Dan DeLeon
General Manager
Mar 30, 2019
I was very pleased with the overall experience.. so much so I bought the vehicle I inquired about.
Apr 2, 2019
Response from current dealership:
Thank you Kelly! We are pleased that you had a pleasant car buying experience!
Dec 20, 2018
Awesome experience.
Dec 21, 2018
Response from current dealership:
Thank you for your inquiry!
Nov 15, 2018
Got there they greeted me and my family. We looked for the vehicle and It was not there . They didn't know where it was so we waited till they found out that it was sold. Very helpful
Nov 15, 2018
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Jordan Garrett
Sales Manager
806.793.8844
Jordan Garrett
Sales Manager
806.793.8844
Nov 5, 2018
very helpful and professional
Nov 5, 2018
Response from current dealership:
Thank you for your inquiry!
Esphan was quick to respond to my interest in a beetle. Everything was done through text at my leisure. No big back and forth. He found my dream car and got me into it. I will absolutely refer in the future. Although I was kinda bummed 2019 is the last year for the beetle..I will love mine for a long time to come!
Oct 23, 2018
Response from current dealership:
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Sep 10, 2018
I live 200 miles away from this dealer. I was talking to them over the phone and they told me a price they would sale a vehicle to me for. I got up 3 days later to drive to go get it. Drove the vehicle all day, loved the vehicle, sat down started signing the papers and they told me “I have bad news, I’m sorry but the lowest we can sell this vehicle to you for is a $1000 more than they had originally told me” was not impressed considering I drove 3 hours to get the vehicle and needed up leaving with out one.
Sep 10, 2018
Response from current dealership:
Haley, I am sorry that the price you were quoted did not reflect the certified pre-owned cost that was already posted online, that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future?
Dan Deleon
General Manager
ddeleon@genemesser.com
Dan Deleon
General Manager
ddeleon@genemesser.com
Went very well - very professional. Salesman Ehsan was most helpful and
did a good job. Good dealer!!!
Aug 4, 2018
Response from current dealership:
Thank you for your inquiry, we appreciate your business!
Jul 15, 2018
Good service
Jul 18, 2018
Response from current dealership:
Thank you Martin! We look forward to your next visit!
May 6, 2018
Gene Messer made this the easiest car buying experience ever. We live several hours away, so they worked with us via text and email to have everything ready to go when we arrived. We will definitely look at Gene Messer first when we are ready to purchase another vehicle.
May 7, 2018
Response from current dealership:
Chris, thank you for reviewing us, we are glad to hear we could earn your business!
Apr 17, 2018
I give them 3 starts but only because my salesman Derek was the sweetest. Did all he could to make this sale. I was truly Interested in the 2013 Chevy 1500 LT but felt they were brushing off an oil problem that may seem tiny now but in the near future could cause so many problems. I understand it's a business thing but come on. All I asked was to knock the price down for me a bit. When they wouldn't I just wanted to run one more test. Nope. They refused. .But come to see here it's been knocked down another 1k. Why? I'm assuming the problem I'm worried the truck has is well known about on the lot. I decided to take my 6k down payment and just get a cash truck for now. Not the newest but it'll do til I find one I really fall in love with and can trust will last me a good while. I appreciate all the employees who treated me well. Thank you.
Apr 19, 2018
Response from current dealership:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Mar 26, 2018
Response from current dealership:
Thank you for your inquiry, Lena!
Mar 14, 2018
Very accommodating and well-versed at out-of-state sales making the process easier than expected. Responsiveness was adequate.
Mar 16, 2018
Response from current dealership:
Thank you Monica for the kind words! We thank you for your business and look forward to your next visit!
Mar 3, 2018
It doesn’t take long to get the car. Everything is clear.
Mar 5, 2018
Response from current dealership:
Thank you for your inquiry and your business!
Feb 19, 2018
Response from current dealership:
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Feb 15, 2018
Great car took it out for a test drive but in the end they had another car they sold to me
Feb 19, 2018
Response from current dealership:
Thank you Raymundo! We thank you for your business and look forward to your next visit!
Jan 17, 2018
Response from current dealership:
Thank you Colby! We thank you for your business and look forward to your next visit!
Nov 21, 2017
They were great and a manager also contacted Me about My Experience with the salesman.
Nov 22, 2017
Response from current dealership:
Thank you Travis for the kind words! We look forward to your business with us again!
Great staff. Didn't get to test drive the car I wanted BUT did walk out in a brand new 2017 Volkswagen Jetta!!
Nov 18, 2017
Response from current dealership:
Thank you Ashrae90 for the kind words! We thank you for your business and look forward to your next visit!
Nov 17, 2017
They did a good job of contacting me I don't know how they got my phone# but I was ok with it.
Nov 17, 2017
Response from current dealership:
Thank you Ron for the kind words! We thank you for your business and look forward to your next visit!
I informed the dealer of my needs for pricing. Dealer blatantly argued with
me that it was not possible. After informing him that it was indeed
possible, because I had found the price I was looking for but wanted a
price match, he basically accused me of lying. The dealer then stated that
he'd discuss my request with the finance manager and call me back.
During his returned call, he begin to inform me how he searched a 500
mile radius and sent a picture via text to prove to me that he was correct
and I had fabricated the price. I, then, thanked him for his effort and
informed him that I had made the deal with the dealer for a 2014 Lincoln
MKZ premiere for $16,858 with a clean carfax record. To say that I was
unsatisfied with this experience would be an understatement.
Nov 11, 2017
Response from current dealership:
Thank you for your feedback, unfortunately we couldn’t meet the offer that you gave us based on the current market pricing for that Lincoln, we make every effort to stay competitive and we provided the information that we had as to why we couldn’t meet your offer of below wholesale value. Thank you for the opportunity.
I am from out of town and dealt with Eshan. He was very prompt and thorough during all our communication. I arranged a trip out to see the car and he had it ready with a full tank of gas. Although I ended up going a different direction, I will always check out this dealer for future car purchases.
Nov 3, 2017
Response from current dealership:
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Nov 2, 2017
Response from current dealership:
Thank you Huang for the kind words! We thank you for your business and look forward to your next visit!
Oct 2, 2017
Very friendly and helpful
Oct 3, 2017
Response from current dealership:
Thank you for your visit, Amanda!
Sep 27, 2017
they were there to help but didn't come down on the price much
Sep 28, 2017
Response from current dealership:
Thank you Richard for the kind words! We thank you for your business and look forward to your next visit!
Sep 12, 2017
Was contacted almost immediately by email when I expressed interest in this
vehicle. We never made it to Lubbock because my granddaughter found the
vehicle she wanted elsewhere, but Gene Messer was very responsive. I
actually received several emails from Shane concerning our interest in this
car. Wish i would have had the opportunity to deal with them - but it was my
granddaughter's vehicle we were purchasing.
Sep 13, 2017
Response from current dealership:
Thank you Sandra for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Sep 11, 2017
Quick return of e-mail.
Sep 12, 2017
Response from current dealership:
Thank you Bill! We look forward to your business with us again!
Sep 2, 2017
Fast reply. Great!
Sep 5, 2017
Response from current dealership:
Thank you Bill for the kind words!
Very helpful and took the extra time to take pictures of all the details being that I am 400 miles away.
Aug 24, 2017
Response from current dealership:
Thank you for your inquiry!
Jun 9, 2017
I ended up buying this car. The response for online interest was quick, scheduled a test drive next day and they offered a good deal on price.
But once I signed the papers, they assured me that I would get two keys for the car and asked me to come and collet the other set of keys next day. When i asked for the keys next day, they started giving lame reasons and finally gave me the option of buying one on my own cost.
Jun 16, 2017
Response from current dealership:
Divakar,
Thank you for speaking with us and we're sorry that we were unable to locate a second key. Please know that we looked for a second key to the vehicle and contacted the previous owner to see if there was one. We would be happy to pay for labor if you were to pay for the new key. If would like to speak about this further or proceed with what was discussed please contact me at:(806) 793-8844. I look forward to speaking with you.
Danilo Deleon
General Manager
Thank you for speaking with us and we're sorry that we were unable to locate a second key. Please know that we looked for a second key to the vehicle and contacted the previous owner to see if there was one. We would be happy to pay for labor if you were to pay for the new key. If would like to speak about this further or proceed with what was discussed please contact me at:(806) 793-8844. I look forward to speaking with you.
Danilo Deleon
General Manager
Apr 18, 2017
Well recommended dealership!
Apr 19, 2017
Response from current dealership:
Thank you Brian for the kind words! We thank you for your business and look forward to your next visit!
Dec 14, 2016
Johnathan was great!
Dec 15, 2016
Response from current dealership:
Thank you for your kind words for Johnathan!
Dec 7, 2016
Response from current dealership:
Thank you for the kind words! We look forward to your business with us again!
Nov 26, 2016
Excellent
Nov 26, 2016
Response from current dealership:
Thank you for your kind words, Ken!
Oct 4, 2016
Esan was very welcoming and informative! He made arrangements for a test easy and convenient given my busy schedule. The follow up response timing was perfect. I had time to think things over and didn't feel pressured about making a decision. I didn't make a purchase but I was very pleased with my experience at Gene Messer Volkswagen!!
Oct 5, 2016
Response from current dealership:
Thank you Kazual for the kind words about Esan! We are thrilled that you had such a great experience here with us! We look forward to your business with us again!
Sep 13, 2016
Response from current dealership:
Thank you Jet for the kind words! We look forward to your business with us again!
Jul 23, 2016
Benjamin contacted me right away and even
sent me pictures and a video of the car. He
said if I had any questions please call or text
him. Very polite and helpful.
Jul 25, 2016
Response from current dealership:
Thank you for your review of Benjamin, we appreciate it!
Jun 27, 2016
Contacted me back and provided information right away
Jun 27, 2016
Response from current dealership:
Thank you for reviewing us, Crystal!
Jun 14, 2016
Spoke with the dealer, but was quickly dismissed when I mentioned that I was upside-down on my current vehicle.
Jun 14, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your sales experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (806) 793-8844. I look forward to speaking with you.
Dan Deleon
General Manager
Dan Deleon
General Manager
They got back to me really fast, even asked if I needed more pics or info.
Very proffetional.
May 21, 2016
Response from current dealership:
Thank you John for the kind words! We thank you for your business and look forward to your next visit!
Mar 22, 2016
The car was as advertised. The salesman Kyle along with all of the staff did a wonderful job.
John
Mar 28, 2016
Response from current dealership:
Thank you John for the kind words about Kyle! WE are thrilled that you had such a wonderful car buying experience here with us!
Feb 9, 2016
Lousy customer service and follow up,
deceptive
Feb 10, 2016
Response from current dealership:
Hello Sam, I see you are not happy with us, but cannot tell me what happened. I really would like to assist you, please contact me at ddeleon@genemesser.com so we can get you taken care of.
Dan DeLeon
General Manager
Dan DeLeon
General Manager
Aug 9, 2012
Friendly and polite staff. No pressure sales. Excellent value and generous trade in.