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Gene Messer Kia
About Us
Gene Messer Kia invites you to visit our Car dealership in Lubbock, TX. Our team members are standing by to provide you with some of the best deals near you on Kia Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Lubbock area's most trusted Kia dealers. ESPAÑOL Gene Messer Kia le invita a visitar nuestro concesionario de autos nuevos y usados en Lubbock, TX. Visítanos hoy para carros Kia y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Kia en el área Lubbock.
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Closed Today (Sun)
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6006 19th St
Lubbock, TX 79407
Our Amenities
- Coffee
- Bottled Water
- Soda
- Snacks
- WiFi
- Customer Lounge
Media
Service Info
Service Hours
Dealer Reviews
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Pretty sraight-forward about the car, amd tried looking to see what would work best for me
Sep 10, 2025
Response from current dealership:
Hi Cody, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
May 23, 2025
Response from current dealership:
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future.
Matt Baugher
General Manager
mbaugher@GeneMesser.com
Matt Baugher
General Manager
mbaugher@GeneMesser.com
May 14, 2025
Response from current dealership:
Hello Madolyne, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
May 1, 2025
Response from current dealership:
Hi Stanley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Dec 9, 2024
negotiated purchase price to no successful conclusion but was orderly and polite.
Dec 11, 2024
Response from current dealership:
Hello Steve, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Nov 12, 2024
I drove a from a few hours away to look at car we made a deal on. Damage was hidden in the posted photos, the motor had a weird knock and the car reeked of cigarette smoke. Needless to say, walked away from the deal, hopefully the next person to view it will be lucky and do the same.
Nov 14, 2024
Response from current dealership:
We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us.
Aug 21, 2024
Didn’t buy, but very good deal
Aug 22, 2024
Response from current dealership:
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Jul 9, 2024
Started off great with a prompt response via text. I
was very interested in the vehicle, and asked about
trading in my current vehicle which was a Rivian
R1T. I provided all the information to sales
associate, pictures, window stickers and even
was up front and transparent what how I was
shopping other dealers. After hours of waiting a got
a trade in value that was significantly lower than any
Iâve been receiving during my car search and a
response well why donât you take that offer.
Well obviously Iâm trying to buy a car from
you. When questioned I got a Text saying sorry this
value is all we can do which was 5k less than 5
other dealers and 2 local dealers in Lubbock. Once
I mentioned that information. no additional
response. It felt that they did not value my business
at all.
Jul 15, 2024
Response from current dealership:
Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Matt Baugher, General Manager
mbaugher@GeneMesser.com
Matt Baugher, General Manager
mbaugher@GeneMesser.com
Show older dealer reviews 51
Sep 13, 2023
Nice email from sales rep
Sep 19, 2023
Response from current dealership:
Thank you for your review. We are glad you received a nice email from the sales representative. If you have any further questions please feel free to reach out to us. Thank you for your business.
Sep 14, 2023
Response from current dealership:
We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Jan 27, 2023
Very quick to respond but unfortunately the jeep had already sold
Feb 2, 2023
Response from current dealership:
Thank you for taking the time to leave us a review, Jim. We hope to be of service to you again in the future.
Best wishes,
Gene Messer Kia
Best wishes,
Gene Messer Kia
Jan 20, 2023
Very responsive, knowledgeable, and professional.
Jan 25, 2023
Response from current dealership:
David, thank you so much for the positive review! If you're ever in need of more help, please let us know!
Jan 11, 2023
Called and spoke with Fidel. Stated car was in the lot and available. When i got to the dealership, Fidel came out about 40 min. later and said the car was just sold. No comuunication. Wasted trip. I personally don't belive the car was ever there. In my opinion a very unethical dealership
Jan 18, 2023
Response from current dealership:
I am sorry you experienced an issue. I have checked our database and I can't find history of your visit. I believe you might be looking for Gene Messer Toyota. We are not the same store. You can reach the General Manager Brady Keys at bkeys@genemesser.com. I hope things can be worked out soon.
Ryan Anderson
General Manager
Gene Messer Kia
Ryan Anderson
General Manager
Gene Messer Kia
I really appreciate the dealership sending someone to my house to show me the car. They went out of their way!
Dec 16, 2022
Response from current dealership:
Thank you for your positive review! We appreciate your business.
I received an email saying that the vehicle I was interested in had been sold. The salesman offered to look for a similar vehicle for me but the one he found was more expensive than I could afford. The general manager also emailed me. All in all the experience was okay.
Oct 31, 2022
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
May 12, 2022
Radiator hose busted 2 miles after purchase, service department took 2 weeks to repair and issues are arising, customer service is nonexistent, no sense of urgency and unsatisfied with whole purchase experience.
May 19, 2022
Response from current dealership:
Thank you for speaking with us about your sales experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me.
Ryan Anderson
General Manager
Ryan Anderson
General Manager
May 10, 2022
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Dec 4, 2021
Excellent experience, thank you.
Jan 13, 2022
Thank you. We're glad that you had an excellent experience with your recent visit.
Response from current dealership:
Thank you. We're glad that you had an excellent experience with your recent visit.
Jun 10, 2021
Salesman was upfront on several issues on the XTS I was looking
at. Appreciate this dealerships honesty.
Jun 10, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Dee was fantastic and extremely helpful. Having purchased this van from 900 miles away he sent me all the pictures and information I needed. Would highly recommend them.
Jun 10, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Weren't able to get a deal done but very nice people! Very professional, prompt and kind staff!
Mar 8, 2021
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Feb 18, 2021
Response from current dealership:
Hi Eric, thank you for being our customer, we appreciate your kind words!
Jan 27, 2021
Understandable this is a dealer that wants to sell cars but after my experience with trying to buy a car from them....... knowing that I was traveling maybe telling me that the car had been keyed or the even better part..... the fact that the transmission is going out of the car and it’s screaming at 30 mph. To say that I wouldn’t even trust buying a brand new car from a place that try’s to pass that off to an out of town buyer.
Jan 27, 2021
Response from current dealership:
Thank you for your feedback about your shopping experience with us, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Ryan Anderson
General Manager
randerson@GeneMesser.com
Ryan Anderson
General Manager
randerson@GeneMesser.com
Jan 26, 2021
They are very helpful and are still trying to help us get a vehicle
Jan 26, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jan 26, 2021
The salesman I spoke with was perfectly
nice and helpful, but the dealership was
charging thousands over MSRP claiming
market adjustment. I bought a brand new
Telluride at MSRP, and highly recommend
the vehicle itself.
Jan 27, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Dec 5, 2020
Lots of info and lots of options!
Thank you Gene Messer!
Dec 5, 2020
Response from current dealership:
Thank you Kent for you kind words and your Inquiry! We look forward to your business with us again!
Dec 5, 2020
Response from current dealership:
We apologize that the vehicle you were interested in was sold. We would be happy to assist you in trying to locate another vehicle. Please reach out to us if we can be of any assistance.
The salesperson was wonderful on the phone but when I arrived with my husband, the salesman shut down. We had questions and he barely
answered. Went with another local dealership since both experiences weren't good.
Aug 12, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your experience with our sales staff. I would like an opportunity to fix this and to earn your business, please contact me at randerson@GeneMesser.com. I look forward to speaking with you.
Ryan Anderson
General Manager
Ryan Anderson
General Manager
The dealer contacted me promptly but did not get back to me with the requested information.
Apr 4, 2020
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you did not receive the information you requested. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ryan Anderson
General Manager
randerson@GeneMesser.com
Ryan Anderson
General Manager
randerson@GeneMesser.com
Nov 16, 2019
It was great
Nov 18, 2019
Response from current dealership:
Thank you Lisa!
Jul 29, 2019
Response from current dealership:
Thank you for your inquiry!
Apr 25, 2019
Michael Bates was very helpful and professional. He went out of his way to inform me about this
particular car. I would recommend Gene Messer Kia to anyone of my friends. Thank you for your
help.
Apr 29, 2019
Response from current dealership:
Thank you David for your kind words! We thank you for your business and look forward to your next visit!
Mar 1, 2019
They were amazing! They replied extremely fast to me. I had my jeep DELIVERED to me the next day! I am 100 miles from their dealership and they delivered to me for no extra charge!
Mar 4, 2019
Response from current dealership:
Thank you Christen for your kind words! We thank you for your business and look forward to your next visit!
Jan 27, 2019
Car didn’t have the moon roof as was advertised and when I asked
about it the salesman got rude and just gathered the paperwork and
walked away. Also I asked them not to bother my wife at work but
they called her after I left. Very unprofessional.
Jan 28, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your recent experience with our salesperson. That should not have happened. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Thank you,
Ryan Anderson
General Manager
randerson@GeneMesser.com
Thank you,
Ryan Anderson
General Manager
randerson@GeneMesser.com
After I asked them to evaluate how much they would give me for my trade in, a man smoked a cigarette then I'm mediately got in my car to evaluate its driving. My car then smelled like cigarettes the 10 minutes after. The car I was considering buying was previously smoked in as well, so I will not be shopping from this dealership most likely ever again.
Dec 26, 2018
Response from current dealership:
Thank you for your feedback about what happened with your vehicle's trade in evaluation, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Ryan Anderson
General Manager
randerson@GeneMesser.com
Ryan Anderson
General Manager
randerson@GeneMesser.com
Sep 29, 2018
Dealership was prompt in their response
Sep 29, 2018
Response from current dealership:
Thank you for your inquiry, Pete!
It was easy buying a car from here. Wil is the salesman that took care of all the needs and questions that we had. Definitely recommend doing business with these guys.
Aug 23, 2018
Response from current dealership:
Thank you Schmatt for the kind words! We thank you for your business and look forward to your next visit!
Aug 20, 2018
Response from current dealership:
Thank you for your business, we appreciate it!
Aug 17, 2018
Great service! Came in they gave us exactly what we wanted. Hassle free. We drove away in a brand new 2018 Kia Optima EX at a great price and affordable rate. Thanks to Jaxon our sales rep and the business manager.
Aug 20, 2018
Response from current dealership:
Thank you for your business, we hope you love your new Optima!
The car on Carguru was around
16,771 but when I looked at it the next
day to show my husband the price
suddenly jumped to over 18,500! I
asked the manager why and he told
me Carguru had made a mistake.
They didn't offer a lower price instead
told me it has been that price since
they received it. I came away feeling
like they would rather be hard on
price than sell a car. Angel, a sales
associate did contact me 2 days later
stating they had some deals. I asked
for info and photos but haven't
received any yet of deals.
Aug 7, 2018
Response from current dealership:
Thank you for informing me about your situation. Please know that we are looking into your concerns and will be reaching out to you soon. If there is anything I can do in the meantime please reach out to me.
Ryan Anderson
General Manager
randerson@GeneMesser.com
Ryan Anderson
General Manager
randerson@GeneMesser.com
Jul 21, 2018
Very friendly and helpful.
Jul 23, 2018
Response from current dealership:
Thank you for your inquiry, Jeff!
Jun 10, 2018
Did not answer my question.And during the conversation process the car went up in price so I stop comunicating.
Jun 11, 2018
Response from current dealership:
Jesus, thank you for bringing this to my attention. I am sorry for what happened. If there's anything I can do to make up for what happened, please contact me at (806) 776-5659. I look forward to speaking with you.
Ryan Anderson
General Manager
Ryan Anderson
General Manager
I did contact dealer and salesperson was helpful but manager unwilling do deal much on price. I also question the advertisement that this is the trim as stated. The seat stitching does not match the seats related to the advertised trim level.
Jun 11, 2018
Response from current dealership:
Thank you for bringing this to my attention. I would like an opportunity to learn more about this vehicle, clarify if possible and try to make up for your experience, please contact me at (806) 776-5659. I look forward to speaking with you.
Ryan Anderson
General Manager
Ryan Anderson
General Manager
May 3, 2018
Contact through Car Guru was easy, fast, and resulted in the purchase of the
vehicle. Was an easy experience and transaction. Gene Messer Kia was
professional and helpful, and answered all my questions ad met my needs.
Their detail shop needs to slow down and take their time, but it did not in any
way influence my buying experience and I was very satisfied overall with the
purchase.
May 4, 2018
Response from current dealership:
Thank you Danielle! We thank you for your business and look forward to your next visit!
Good people ... almost purchased a new Kia from them but found a good
deal at Brown on a used model.
Apr 20, 2018
Response from current dealership:
Thank you for your inquiry, we hope you love your purchase and we appreciate the chance to serve you!
Mar 23, 2018
Auggie did great car was sold , Thanks
Mar 26, 2018
Response from current dealership:
Thank you for your inquiry, we hope to one day earn your business!
Feb 16, 2018
Excellent, from the immediate text back of Joe, to the signing of ownership with Patrick and Connor! Couldn’t have been treated with any more respect, before and after the purchase!!
Feb 19, 2018
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Nov 11, 2017
Excellent
But notice the corvette had to much miles
And the price is little to high,
For the miles it has.
Thank you
For the feed back
Nov 11, 2017
Response from current dealership:
Thank you Yvonne for the kind words! We thank you for your business and look forward to your next visit!
Oct 20, 2017
We drove in from out of town to look at a vehicle. The one we came to see was already in process of being bought, so they showed us 2 others very similar to it. We found exactly what we were looking for and got the price we needed. Everyone whom worked with us was amazing! They made the process very smooth and easy. I was very stressed going into this process but the gentlemen at Gene Messer Kia made the car buying experience great!
Oct 21, 2017
Response from current dealership:
Thank you Julie for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Sep 6, 2017
Very quick response.
Sep 6, 2017
Response from current dealership:
Thank you Jerry for the kind words!
Jul 27, 2017
Response from current dealership:
Thank you for your inquiry, Patti!
Apr 12, 2017
The dealer was excellent to work with. Great find and a great price. this vehicle turned out to be perfect and the dealer found it for us.
Apr 13, 2017
Response from current dealership:
Thank you Denise for the kind words! We thank you for your business and look forward to your next visit!
Feb 16, 2017
Fast response
Feb 20, 2017
Response from current dealership:
Thank you for your review, Jerry!
Feb 6, 2017
Got called back right away
Feb 9, 2017
Response from current dealership:
Thank you Raul!
This dealer responded very quickly to my inquiry. They were courteous and answered all of my questions. I did not purchase a vehicle from them, however, because I found exactly what I needed/wanted at another dealer. If I am ever looking for another vehicle in the future I would not hesitate to contact this dealer again.
Feb 6, 2017
Response from current dealership:
Hello there, thank you for your kind words. We hope to one day earn your business, but THANK YOU for this review!
Dec 23, 2016
I traded in a 3/4 ton diesel for a 1/2 ton gasoline. The deal was I receive $7500 back. It's been 17 days, I still have not recieved the check. Now it's Christmas and I can't head to my family , waiting on the check.
Dec 27, 2016
Response from current dealership:
Thank you for bringing this to my attention. I would like an opportunity to fix this and to discuss your experience, please contact me at (806) 776-5659. I look forward to speaking with you.
Ryan Anderson
General Manager
Ryan Anderson
General Manager
Nov 29, 2016
Two different people invited me to come to test drive the car.
Nov 30, 2016
Response from current dealership:
Thank you Jerry for taking the time to leave us a review! We thank you for your business and look forward to your next visit!
Oct 6, 2016
The sales people were really nice they had that sales person attitude. But a bad experience overall. Spoke to the internet sales lady over the phone and explained that my credit was not good and my trade was still upside down. She wanted me to go look at the car that day but I explained that I lived 95 miles from the dealer, and if I did go she would have to guarantee me she could get me into the vehicle I wanted. So needless to say I traveled almost 200 miles (round trip) for nothing they tried to stick me with a car I didn't want and they never were able to get me into anything.
Oct 7, 2016
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your sales experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (806) 776-5659. I look forward to speaking with you.
Ryan Anderson
General Manager
Ryan Anderson
General Manager