GW TRUCKS

Responded quickly

Very helpful in every way

Asked via email if car was available? Received email to call during business hours. I was in showroom 02/29/2024 and salesman said it was Sold! Saw car still listed on 03/03/2024 and sent email to check availability? But No real answer?! Later I saw it had been sold!! I missed out 2 times on this car!!!

I called the dealer ship to get information on transportation the vehicle I wanted to purchase the guy that answered the phone didn’t even say hello, until I said hello my name is.. he was like ugh yeah did you need something I responded I’m sorry is this a good time to talk? He was like ugh sure I guess. I just hung up. Very rude! I’ll go elsewhere and spend my money. I need good communication while trying to purchase a vehicle

Quick helpful call.

The dealer seemed rushed and didn’t want to answer my questions. When I did make an offer online. Never got a counteroffer or response

Although, initially very helpful and responsive, once I started negotiating with the manager, the responses were usually extremely delayed. I constantly stated that I wanted the car and was willing to send a deposit. They wanted a signed deal for holding the car.. while I was waiting for a breakdown of the final numbers to sign the purchase document the evening before my flight to Georgia, they suddenly went silent on me. I called several times to ask for the numbers to sign the contract and left messages for the salesperson and the manager I was working with so I could fly to Georgia the next morning. No one called back until late the next morning. At that time I learned that unbeknownst to me, and without telling me, the manager was working on a deal with another customer and that evening and the car was sold at the same time I was waiting for a response from the manager. I was offered a different car at which time I said I wasn’t interested in working with that dealer ever

Quick response and questions answered.

My questions were answered and I even got a call from them.

Awesome from beginning to end.

Courteous and extremely helpful whenever i contacted the dealer by text, they were prompt to respond with the information i requested

Great. Helpful and informative.

Terrible communication. They responded on my initial message but did not answer my questions. I messaged no less than 3 or 4 additional times to clarify with no response. Probably would have bought the car but didn’t trust the seller based on this…beware

Good customer service

Texted and phone calls as well as filling out a credit app. Got approved and was ready to call them with downpayment, and then suddenly told they could not sell me the car because it had to go back to the auction due to title issues. I talked with them for a week and there was no mention of this. I figure they just sold it to someone for more money than we had agreed.

this was an attempt to purchase over the phone, but i had questions that went unanswered and when they did get back with me someone would pass the buck onto someone else that would on a couple occasions get back with me but much later a day or 2, i ended up purchasing a car 3 hours away and gladly drove there for the purchase.

Communication was horrible. Customer service was terrible. Took a week to get my questions answered, only to have the truck sold to someone else while waiting for GW Trucks to contact me. Very disappointing.

Easy to work with

Followed up with me. Gave me pricing and pictures.

Sales Rep was helpful, vehicle priced to much above retail value.

Very positive

Great

Good experience,Yamas show me and drive the car and I am happy with this purchase.Very recommended.

Absolutely seamless process, highly recommend!

Dealer contacted me a day and a half after I originally inquired. Haven’t heard from them since. I WAS very interested in purchasing a vehicle but if you can’t even provide decent customer service then I’ll find one elsewhere.

Fast response from dealer

Great response

I said I would buy the car and told them I would call them the next day and set up deposit and called them the next morning and was told the car had been sold after the guy I spoke to left for the day. If they had said someone was looking at it I would have put a deposit down. Very disappointing.

Great

Quick reply with attempt to schedule test drive when advised that travel time to their location zero follow up

Couldn’t be happier. They treated me beyond fair. Calm, kind atmosphere and went over and beyond. Yama is class A and I would do busing with him again.

Very helpful responded quickly

Had a short pleasant conversation and bought from another dealer

He contacted me about a test drive. It sold before I could make it down there. But all’s good. As gas prices keep going up there will be so many Hummer’s too choose from !

Love the truck. Sales person was very helpful. But Credit Union screw the deal up. 9.9% and only 36 myths. I will be back.

The dealer responded right away. Thank you so much

I'm very pleased with the outcome cause I will have my truck by next weekend

Very easy to work with

Beyond helpful. Return calls immediately. Helpful with deal making. Sent tons of pictures and videos. Polite and friendly.

I was sent an email by the dealer, it said one of our associates will contact you soon. And that was the last that I heard from that dealer.

Some hiccups with the process . However, finally got the manager to step in at the last minutes . Good buy overal

Excellent service and very helpful outside of just selling a truck.

They were awesome

Great customer service, got a truck in a timely manner, ready for test drive right off rip, got back to me really fast. I’d highly recommend!

Great service and friendly staff truck was in great condition

Responded and answered my concerns.

At least this dealer informed me that the car was gone.. before I drove there.

Purchase car the Dealer very great to work with. Will recommend to all that need a car

The people's are very nice they will try everything to help you.

Told me was gonna call me back never did.

contacted me immediately.

When you call, the guys give you honest feedback on the cars , and they offer low credit financing too !

One of the best car buying experiences I’ve had! Purchased a truck for our son with Yama. He is extremely knowledgeable, friendly and professional. I will be back when I’m in the market for another vehicle.

This dealership does not show the brochures as they are on the lot. When I arrived to test drive this car I was told it wasn’t running enough to. I then noticed that this car need four new tires. I was very disappointed with my visit.

Excellent job

Nice guy Not pushy Overall very happy Nice dealership

Very responsive

Very quick to respond

Dealer made contact immediately and followed up. Greeted us when we arrived.

Exelente exelente

Yes they were timely and helpful. The car I was looking at had been sold.

I recently contacted Kamal due to having issues (stolen paperwork)with my vehicle i purchased a year ago. We had a few minor issues at the time of purchase (new tire needed, new batt) but thanks to kamal who had his mechanic jump right on it our trip to Florida wasnt a bust i see my ex review that yes did have some truth to it but then again he isnt a patient type of guy so of course to him it was the end of the world lol but it wasnt as bad as he made it cuz they were willing to help trying to get all issues/ misunderstandings corrected.Just like now! Here it is a whole year later and regardless to what went wrong last year Kamal was still more than wiling to help me retrieve a copy of my paperwork that was stolen from me! So it's only fair that i give a review so it can be understood that while yes an issue may arise just as with any company but i need consumers to understand that Kamal and his team are Great guys who are willing to go above and beyond to make things right for you!

Guys are great the owner is a pretty down-to-earth guy decent dude test drove the truck had a little issue brought it back they're going to take it to the mechanic and call me when it's ready

Quick response

my experience with them was horrible the car on the internet was not the car that was on there lot. when i got there the salesman that i had been dealing with was no where to be found and his assistant did not know anything. i took a look at the car and instead of it saying LS 460 it said LS 46 what happen to the zero i ask my response i dont know i opened the door and the smell was horrible the inside was in bad condition i ask what happen to the inside you guys dont detail and fix things my response he just looked at me and said well i dont know anything about this car. do not deal with these people they are not honest at all. there cars are JUNK

We contacted them and they contacted us within hours with helpful info.

Went to test the drive this car on 6/2/18 with the serious intent of purchasing. However, was seeing the car I saw several issues. The listing states "mint condition" and it was far from that. Damage inside and to the outside of this vehicle. Pictures are very deceiving.

These are great guys, salesman, will work with you to get the best deal possible. Highly rated, friendly staff.

The salesman was nice, but the pictures of the car are deceiving. There was inside damage that was not shown on the website.

This car was not in the shape that they described.

Great service,salesman was great helpful with financing on the phone and all the paperwork ready to purchase the car.

The experience was very good and quick. Everything went perfect and Dealer responded right away and immediately got me approved and had me an offer all within 12 hours. Very pleased with service and would buy again from them in a heartbeat.

My email was answered promptly, and my questions were answered fully. I would like to buy the car, but just don't have all of the funds yet.

Attentive and polite

It took several days to get a response.