Frontier Ford Incorporated

Very helpful. Will use again.

Frontier Ford was almost instant in getting back to me regarding a truck I was interested in. I ended up buying a different truck from them and had a great experience. No pressure from sales staff because they are on salary. They let me drive 3 different trucks. I am very happy with Frontier Ford and would definitely buy another truck from them.

Awesome staff at frontier ford

Super great guys to deal with sales and over the top helpful we didn’t connect things changed on our side great guys to deal with I would recommend if you’re looking for a new or preowned Ford and you’re in that area these guys will be good to deal with

Was vey helpful! Easy to work with!

They were great to deal with. No pressure, very up front.

I tried to buy this truck. I received a phone call this week and was told it was stolen off the lot. Is this true????? I still am upset about this! I’ve been looking since June. This was a clean unit.

Contacted about a car and when I told them how much I wanted for my trade they never responded. I understand if you don’t agree but I know it will be sold by a dealer for at least $5,000 more. You could at least follow up in Some regard

The entire team at Frontier Ford went above and beyond to get me into the car that I really wanted. The drive from Tacoma is definitely worth it. I would HIGHLY RECOMMEND anyone going to Frontier Ford. THANK YOU.

Fast and prompt

Frontier Ford did contact me and I did purchase the car from them. The sales team was very good. Because I live 400 miles from the dealership they send me pictures and videos of the car, and the car was in even better condition than I expected. However, when I arrived at the dealership I had to wait almost 3 hours to meet with the Finance guy. Not sure why because: 1) they were not busy; and 2) I was paying cash. Also, it's been almost two weeks now and I'm still waiting for the paperwork to arrive in the mail so I can register my new car in Oregon. I can't legally drive the car until I have this paperwork. So although I'm very happy with the car and the sales team at Frontier, I am disappointed with the overall experience. This would have been a five star review otherwise.

They were very professional and helpful.

The car had sold by the time of my test drive, but they were helpful in locating a new car to test.

Talked to the sales manager (Lance) About a used vehicle they had and he told me there used vehicles go through there mechanic shop make sure everything is working, I drove 4 hours to get there and test drive the vehicle came to find out the a/c was not working So I was so disappointed Why would I pay close $20000 and still have tu put more money into a vehicle just didn’t make sense very bad experience at Frontier Ford

I drove over a hundred miles; 2 ferries; to look at a red corvette convertible which was a piece of junk but that wasn"t disclosed to me. The salesman I had been working with wasn"t available, and all the sales people admitted so to me. When the salesman showed up all he wanted to do was sell me a mustang as he to noted the car in question was a junker. The corvette looked like a car that came from the auction I would never deal with them again as they mis-represented the car in question.

I bought my 2019 Ford Ranger at a very fair price and everyone at the Frontier Ford dealership was fantastic to work with.

Not good communication. After all the emailing back and forth found out the truck had already been sold. Ut couldn't tell me why the add was still up.

The advertised price is misrepresented. There are other charges the dealer "has to include" that aren't listed in the advertised price. There were additional charges for "accessories" that were not included in the listed price. The dealer refused to remove the charge so the actual price was higher than advertised.

They got back to me quickly and let me know it had just been sold.

Great

Ended up not going with the dealership. Too far away. Husband wanted to test the truck first. But they kept in contact and was attentive and helpful.

Bought truck. Was easy transaction.

I didn't get a car at here, but while shopping for one, they were very helpful. Thanks, Alan

When I contacted them about this truck, I had a trade to talk about as well. I spoke with a salesperson named Josie who, after taking all my trade info, reviewing pictures via text, called me with the trade offer, the lowest end of KBB trade in. She tried to justify it to say my vehicle needed to be refurbished with such high miles, yet it has less miles than the truck I was looking at which was 5 years newer. I asked if there was any room to move on that as I was going to be driving 3 hours with my wife and kids and wanted to make sure they were willing to make the deal happen. She was very rude to me and said she would have her manager call and explain the pricing. A half hour later the manager called and was immediately a jerk. He was OK with her attitude, and said they price their vehicles aggressively, and that they are a destination dealer and people come from all over to buy vehicles. He also said "my pricing must be great if you're contacting me from 3 hours away."BAD DEALER!!

Dealership was good to work with, truck was a ford at a ford dealership and was missing oil fill cap and coolant was very low. Didn’t seem to go through much of a service inspection. Wouldn’t buy a vehicle from this dealership based on this truck.

The experience could not have been better. We drove and purchased the car without a hitch. There was no pressure and the price was accurate.

Bait and switch. Arranged for insurance, shipping and financing, but only got the run around by salesman, Shay. I gave specific information to salesman and requested information. None of my questions were responded to for over a week. Found out that he did not ask anyone about my questions and when my request for detailed information on the purchase was finally provided it was not consistent with what was listed on Car Gurus. Additionally, he said that I had to get "deal" price only with financing from Ford. Don't waste your time trying to shop with this dealership.

Helpful!

They werejust too farawayfor us to go to. Appearedverynice and the siti was at a great price. Did sell before we purchased another car.

Dealer contacted me, and I've got this car. Very pleasant experience to work with this dealership. Will recommend for everybody.

Salesman that responded was very unprofessional, made me feel uncomfortable. He would answer a question ,and then change his answer .. always had other people interested in the Car, needed to hurry in so you won't lose the car. Very poor representation of a professional company. don't think I would trust them???

I asked for additional information on the J30 as it will be shipped to a different state. So far, I have not received requested additional photos, or a health report on the car. I received follow up calls from a staff member, but it is only in reference to purchasing the car, not gaining additional information on it. My 89 year old mother's J30 was totaled last week (she was the passenger) and it was my hope to surprise her with the identical make and model of hers following her hospital stay from the accident. We made a tiny bit of progress with lowering the price by $300.00, but I am still in the dark about the actual condition of the engine/transmission/ac/electrical. In light of the events that this is going to an 89 year old woman, I believe the manager and staff person I am working with could step up to the plate and make a concerted effort to take the facts at hand into consideration. They employ the usual bait and switch.

The vehicle was what we wanted and the sales process with the dealer went well. It took a lot longer to finish it, but maybe our expectation was not realistic. We had a good salesperson and were happy to make the purchase at Frontier Ford. We are very happy with our purchase.

Excellent

Lots of communication, but I wasn't able to find anything in my price range.

Rob, my salesperson was more than helpful in having the truck ready and honoring our wishes concerning price.

Very helpful and curtious staff

Found this car on Car Guru. Called the dealer. JR answered all my questions during several phone calls. We drove 2 hours to see the car. As soon as I got in the car I New it was the one for us. JR and his team got us processed in no time so that we would not miss the ferry. Love the car. Drives beautifully and had the extras I wanted at a terrific price.

Great friendly experience. Salesman helpful and no presuure. Got car at great price as advertised.

This dealership has to be one of the slimiest and conniving dealerships out there. What they fail to disclose to the customer is they add some bologna "lojackesque" feature on the car, and some interior protection which they FORCE you to get and costs $1800.

Amazing customer service, selection, and great salesmen and finance personnel. Great prices and lower tax than seattle!!

Failed to mention that vehicle had electrical issues and mirror of vehicle was partially melted. Tree the salesman was helful though.

Overall experience was a C minus. Car had a rear bald tire and a rear almost bald tire. Cory, the sales manager agreed to replace one of the tires if I would pay for the other tire. When questioning Cory, expressing that the tires were not safe to drive he replied, I am not going to petty dickering. The hood had a bulge at the passenger rear corner, did not fit correctly and I asked them to adjust the hood. Again, Cory said they did not have the money to take care of it. He did sell me a warranty and two $600 add-ons, He also added the tire that I paid for at $300 to the price of the car. I did like Mason, the greeter/sales rep. He was a fun and very friendly young man. But Mason was relegated to showing us the two add- ons and getting the car washed. The car came with two large water bottles rattling around under each front seat. Found them after hearing clunking noises on the way home from the dealer. Finally, the car came with only one key fob. I asked Mason for the second one and he said he could not find a second key in the key lock box. No effort to help us with a second key order either. I will be writing the dealer manager to share my experience too.

So far so good, they do honored the price, some confusion on options from Ford and actual vehicle but not a huge difference

Be careful......Sales staff will spend 45 minutes to an hour trying to sell paint protection, undercoating and thousand dollar add-ons for mobile vehicle security! Just cut to the chase.....and sell me the car. They instead, sold the car out from under us to someone else while we were at the desk, agreeing on a price. Four-hours (round trip) on the road to Frontier Ford in Anacortes.....wanted the car (2016 Ford Taurus Limited AWD, with 9k miles) but went home empty-handed. Bought another car, the next day 10 miles from our house (same exact make, model and year, but less miles and less $$)

I had an excellent experience and I purchased the car

Extremely courteous & helpful. Very quick response. Not pushy. Provided options and positive recommendations. Highly recommend this dealer.

Salesman texted me photos and extended description the next morning and, and getting the price down to something a little more reasonable, I bought it. They were pretty decent about everything.

Service was great, the salesmen were knowledgeable and polite. I wish the dealership kept more lower trim level vehicles on hand, and I was able to find better deals elsewhere. Pricing was alittle high but over all one of the best dealership I've visited.

Yea, I'd recommend these guys. I did purchase this pickup. Overall it was a positive experience.

Very helpful, and got back to me quickly

They got back to me very quickly and answer all my question about this car. Found them to be very help full

Overall a good experience. JR was very helpful

Quick response with the details requsted

My experience was good. My salesman JR got back to me soon after my inquiry, had the truck ready for me when I arrived. He never pressured me. I was in and out relatively quick.

Overall a extremely good experience, very friendly staff and a pleasure to do business with.

They people were pleasant. The prices not so much. KBB stated that the car in question would sell for in the high 14's. They offered me 21500 for my 2017 Volvo. That is 2000 less than KBB states that it is worth. It doesn't seem fair to me. They do not like to negotiate.

This dealer had some useless "security system" preinstalled on the pre- owned car I was shopping for. So they added additional 700$ on top of the car listing price and you cannot avoid paying for it. Not a pleasant surprise after driving for 2 hours. There is no information about it anywhere on their website and the salesman did not mention it on the phone. I assume they have this "security system" preinstalled on all cars because their room is full of ads of this system. This is not a fair way of doing business. Don't waste your time coming to this dealership, unless you have an invoice with a final price.

There was no pressure to buy and they were willing to show me other options. I actually bought another car which served my needs better.

They were very helpful and acomidating , they responded to my phone calls promptly , I didn't make a deal on that vehicle , but I would definitely consider buying a vehicle from them in the future

Dealer reps response good, new truck inventory good. It was downhill from there: Dealer 1st offer contained $5500 of items I didn't ask for, I didn't want, were never discussed. Told remove all of it. 2nd offer came back with "only" $695 of a monitoring system ("at cost"), I do not want and won't accept. Trade-in offer not ridiculously low, but low. We were a few thousand apart so not worth haggling at this time. I'll wait for model-year-end incentives to hopefully lower bottom line price. I rate them benefit of doubt 3 stars this time ONLY. If they or another dealer ever come back with additional cost items I did not approve or give 2nd offer with items I said to remove on the 1st offer, the rating will be poor.

Although the car I was inquiring about had been sold the previous evening, the dealer was quick to respond. They were very respectful, asked about my wants and needs but were not overly pushy.

Talked to the saleman before we drove the 1.5 hrs down there. Their offer was the exact opposite of what they said prior to the drive. Waste of time.

No pressure with good help!

They were very helpful

Fast and easy to deal with

Excellent.

dealer called next day, answered all questions. Although I didn't purchase, they were easy to deal with

Shawn was very professional and helpful.

responded quickly but we decided to look more close to home, so our experience w/frontier is limited to a phone call.