Friendship CDJR Johnson City

I asked for pictures seeing how I live 3hrs away three or four times and even talked to salesman and never received pictures.

Swing Mann is a awesome Salesperson Continue the great work

Mark went above and beyond to help me purchase this truck. Staying late to make sure I was taken care of.

I felt that Mark with AutoNation was interested in helping me find what I wanted and did so. We made the deal and I now own the Yaris.

They were all very helpful and made the process fast and easy to get me in my new car!

Quick response.

Marc was great. Unfortunately the vehicle I wanted ended up getting sold but he was super!

Good response

I would highly recommend this dealership. exceptional service and people.

They responded quickly

The guys at Autonation were great! They weren’t pushy and didn’t try to talk me into buying extra stuff. I did however buy their wonderful extended warranty. When I purchase another vehicle new or used I’ll contact them again. Easiest car buying experience I’ve had in 40 years. Thanks Autonation!

I had a meeting set up and drove all the way to Johnson City which was about 80 miles only to find out that they didn’t open on Sunday until 1 o’clock and I got there at 11 AM. So I left. I will not do business with this dealership again

Great sales and financial staff. Very good shopping experience.

Excellent service and a beautiful car.

Didn’t like the color, the car was stone brown and I found out my wife didn’t care for that color in a car.Beings tha car I’m looking for is for my wife it was a no-go. There was nothing wrong with the dealer, they were very helpful.

Great Job!

Great salesmen

Prompt with responses and very friendly. Will definitely be going there again when I need another car.

They kept in contact..after I called them my husband has had some health issues and I explained that to them.

Prompt response. Even called and warned of poor road conditions due to snow the day i was going to look at vehicle.

Excellent

They sold me a newer truck at good deal. The people that work there are down to earth and treat you right.

Positive response to my request for information, but the vehicle does not meet my desired standards.

Great experience buying my Jeep from them. I had a 2 hour drive to the dealership so I requested they have everything possible ready to go when I got there so I could basically just sign and go and they came through with that. I spent less than 2 hours at the dealership including the test drive. They were great to work with and very low pressure. I would definitely buy from AutoNation again.

Good nice people

Talked to sales associate on different ocassions said he would get back with me but never did.

Excellent to work with

Extremely helpful,

This is a very professional group of people everyone there was very helpful not pushy but willing to listen .you know all car companies want to sell you a car but not only did they sell me a car they contacted me days after the sell to see if I was satisfied to me that means alot I'm sure we will do business in the future

Spoke to salesman and he didn’t call back. I called back and then they said it was sold. I said I was trying to buy it and guy never called back. Then 5 days later it was available and I put $1000 deposit on it. Drive from NC to Tennessee and am told when they cranked it the engine smoked. Would take to Mercedes and see about fixing. Then they said No, not selling it because of safety issues, and manager said it would be sold at dealer auction only. The ad for it is still on the websites. Said the car was recently serviced yet I could not purchase it! Waiting for them to find me another one but so far no call.

I went their told them what I was looking for, they said I'll call you in a little while, never heard back from them. Called back said they was still working on it. Never heard anything back

Had appointment to come and test drive the van! Drove one hour and twenty minutes to find out it had sold the day before! Had confirmation number in my email and they sold it!

Good experience

Scotty was great to work with.. very fair and honest

Good

The people at AutoNation: Tab, Christian, and crew were absolutely awesome to work with. This place is well worth the effort to deal with; it was a distance to travel for my vehicle;however, this group are impeccable in solicitousness. Don't forget to ask for Sean,as far as accessories, to add the mods you choose under warranty. Don't make the mistake of shopping elsewhere !!

Professional and painless experience.

Prompt and courteous, I am very pleased with the level of service I received.

So far the experience with them is pleasant .

Dealer contacted me about the car and got all my info for a credit check but never responded with the results of said credit check

I could not have been treated any better! Our salesman, Anthony Andes, was very attentive to what we were looking for, very informative and no pressure. He was strictly there to help us find what we were looking for. The entire staff was friendly and went out of their way to make you feel at home. Best car shopping experience!

Got an almost immediate response and the dealer even continued looking for a vehicle when we changed our minds about what we wanted.

I scheduled an appointment to test drive truck. I drove over an hour to the dealership only to find out the truck was in the shop and had been for several days. Salesman didn’t seem to concerned.

Dealer responded in a timely matter.

Great experience

They were very nice and did what they had promised. I made a change in financing and they have a rule that everrything has to be signed in person and were not able to e-mail or fax. We had to drive 2 hours there and 2 hours back just to sign a paper and that took a while for them to get it ready. I really like my car.

The process was quick and seamless. Special thank you to Rick Smith and Ashlon Adams. The most positive part of the experience was Robert Pendleton. He is the man. Please go see him for all your car buying needs.

Received email from salesman, which was obviously computer generated. Went to dealership to see truck and after waiting for quite some time for a salesman, they told me they would email me a quote. Never received it so I called salesman. He said he would send it. Still never received it so I moved on.

Tex was great and very helpful! I'm sure the rest of the staff are the same way. Did not pressure me like some of the other car lots. My experience was great ! Thanks Tex

Kevin and the gang was great. Thank you for a great experience and a beautiful car.

Prompt reply, informative followups. Professional.

Dealer was awesome. Just disappointed I had to come home and detail clean the car.

I went to Johnson City Tn last Friday & the gentleman that I talked to & dealt with he was very, very kind & helpful.. Thank You So Much...

I found the Rogue I bought local. But this dealership emailed me & was helpful. If I didn’t find a car I would have went to them

Purchased vehicle from a different dealer. Phone / internet rep was extremely helpful and quick to respond.

All the people at auto nation were very professional very proficient at their job!! A great price was out the door with my new truck and less than 2 hours thanks guys!!

Prompt response. Follow up appropriate.Visited site. Continue to negotiate s for purchase. Jack

A salesman contacted me and promised to send pictures of the truck and never did, I called back and got another salesman....he too promised pictures and never got them. I called back a third time got yet another salesman that was rude, said he would get back with me when he 'got time'...… and of course never did.. This place is a joke, I will never contact these clowns again.

Dealer got right back to us. We met a few days later and bought car. Few issues with car but nothing major. Overall dealership was very responsive.

I ended purchasing a different vehicle. The entire staff was very helpful.

Very courteous and helpful.

No issues here. Very fair price on a beautiful car that my wife loved. My wife couldn’t go look at the car because of work so they let me take the car to her, gave us a decent price for our car. Was an over all a good experience.

Very responsive though I chose another dealer due to location.

It was the easiest trade I've done yet

Was great communicating about the car, I was really looking for all wheel drive an they actual found some at their other locations an sent me the info on them

Seth Tabor has been great to work with. I have not yet finalized the deal, but he has been very responsive and went above and beyond to provide information that I've requested.

Great service

I would have given five stars exept for I would have thought a certified pre-owned vehicle would have come with an extra key fob and owners manual. I would shop there again.

great

Let Me Begin wishing I could retract my 1st review of this dealer as I prematurely responded positively when GG first sent me their request to comment. I had 1st looked at a truck I wanted but even though I did a test drive and had the numbers run I walked away as I knew they were too high for my budget.I was contacted 4days in a row even though I texted the sale associate Travi advising him our numbers were too far apart.On the 4th day as I got contacted again during my dinner I ask had he not noted my messages and with his no statement I should've realized his failures to details.After a couple of xtra trys the price was within $690 of my acceptable price so I said yes.Not able till 2days later on a Friday did I manage my bank receive a deal sheet directly from the dealer as they wanted a faxed one rather than the email copy I sent Thur. Loan officer said it would be monday before she would get the check cut and I kept the sales person/dealer informed.They were constantly sending me preset times to come in to close the deal as I had to always correct them.Monday my bank wanted a CAR FAX sent so I could get the check Tues.I contacted the salesman and he said fine he would send in the AM. I told him then as I had time weds I come get the truck,he said sounds great! Tues morn I had my insurance changed to cover the nu2me truck so to make the bank happy when I went to get the check.Well Tues. morning instead of a call I received a text, "DeWayne I'm afraid I have bad news as that truck was sold a day ago. Should I say More? Like should I share the full name of this salesperson who failed to note details and even hold a truck that was a absolute sale.Unfortunately I haven't a facebook account as I don't care for such. So I will muster the help of those around me to assist getting my experience out there so more can learn where maybe they should not shop. I'm sure my 1st review is still available that shows some of the steps I took to secure(so I thought) good deal. I hope you think hard before ever considering this dealer as I have no faith in them and to make matters worse,i received another frkn email from this sorry salesman trying to sale me overmilage overpriced trucks following having receive a not so nice phone call from me just yesterday!

The personnel were quick to respond to my initial inquiry. They were very helpful in providing necessary information and additional questions in a timely manner.

Great Bought the car. Love it.

The dealership contacted me very quickly, and set up a process for a trade in quote. The quote for trade in was right in line with KBB values, so I was very satisfied with the trade quote value.

Dealer contacted us by phone and emailed a list of available similar vehicles.

It was great this truck was sold. But they were able to help me find another truck.

Very very poor excuse for a major dealership. Had this truck on the lot for sale with a blown head gasket, no rear brakes, no emergency brake, transmission leaking and minus 1 battery and all 4 tires had different tread. Before I knew of the mechanical issues I traded for this truck. Drove 285 back to Nashville, Tn and it broke down as I pulled in my driveway. They left me 5 days without a vehicle. And wouldn't warranty their " no questions asked " return policy. After numerous attempts to resolve this with the GM of the dealership, I had to reach out to the CEO/President of autonation group to finally get it resolved and get my other truck back. I would steer clear of this place if you want a safe vehicle to put your kids in. the inspection report on paper showed everything in normal and working order. Needless to say, the master diesel technician I had look at it, said no way in the world they ever inspected this truck at all. Said rear brakes were so rusted they were inoperable.

Poor experience with this car lot. Went to look at the explorer said they have decided to wholesale it the motor was bad. Talked to another Salesman he said he took it in on trade his self, car wasn't even traded in at autonation here in Jc and he told me he had the keys in his pocket, he said he didn't know anything about it being wholesaled and it was still on the lot.. called and left the used car manager a msg.. never called me back ended up buying a Volkswagen Touareg from competition, autonation was a terrible experience, will never deal with them

Well they were very helpfull although I still haven't bought a vehicle yet but I have to go and see yet what kind of cars they have available

Rick was very helpful!

Quick response. Nice people.

Ended up not purchasing vehicle, but dealer was great to work with. They were very responsive to emails and texts.

They told me that it was sold, then a few days later they called and said that deal didn't go though.

I had a good experience. I would recommend them.

Very responsive and helpful, but the car was not for us....

Called me three times to confirm that I was going to show for an appointment that I made. When I got there the suv that I wanted had issues and they brought out another car with 197000 miles on it and tried to see it to me. I will never go back to that place again

Great people,did what they said they would do.

Sales. Rep. called a few minutes after my inquiry. He was very curious and helpful. Provided an e-mail with all information.

Called me and we're willing to work for my business.

Good got right back to me

Was very nice, but just talked on the phone. The dealership was too far away

This dealer was fabulous! I would recommend them to anyone.

Good

Very helpful

Went to the dealership to look at a Ford Explorer. I looked it over, then I went into the showroom. Stood there for a couple minutes. Which is strange...usually you go on or in a dealership, they are on you like white on rice. No problem though, I just went over to a salesman's desk and asked about the SUV. So, after driving it for ten minutes, I requested to test drive overnight. Salesman said he wasn't sure if they allowed overnight test drives. Really? When they were Carl Gregory and I bought a new 40k Durango 2 years ago and a used Yukon 6 years ago after they let drive both home overnight. Even before walking over to the service manager I knew the answer. He barely acknowledged or looked up at me from his computer screen when he said that they don't allow test drive without a salesperson. Ok, if that's your policy, then likely you won't have my business. However, I could get past the test drive issue. But, when I ask about a potential problem with the check engine light and you can't indicate why it is on, then tell me you will contact me the next day and don't, then you won't get my business...

Our traid in was worth more that they gave other dealerships gave us more was very disapointed.

Christa Hess contacted me right away. Unfortunately the truck I was interested in was sold. Christa did a nation wide for what I was looking for and sent me 4 or 5 other listings. Great Service!

Took to long for a response.I'm ready to buy it took 3 days to hear back

I only took off one star b/c they had sold most of the cars I found I was interested in on their site, even though I checked the site and tripled checked it a dozen times before arriving...Maybe I just had bad luck..but it seems like they need to update their site more..But I love the car I ended up getting from them

Could not make a purchase with this dealer ,however they did try to sell me something.

Will not negotiate their high used car prices and they do not do correct inspection on used cars. Some don't even run right at all.

dealer responded quickly

Dealer made every effort to find other vehicles when the one I came to look at was not available

The only place I'll buy from now on. These guys go above and beyond.

not very flexible on price