Friendly Chevrolet Co.

Horrible customer service by the sales managers. They need to change their name to Unfriendly Chevrolet. How can you not make a deal and then two days later drop the price on the truck again after saying we can’t lower the price anymore.

Excellent service.

The Advartising cars at Cargurus with price lower by 6-7 thousand then actual price they have more then 5 cars at Cargurus Chevrolet Silverado 2023 new with price 35000 to 37000 and I call ask about anyone from those car they give me different price and when I ask why the answer is price charger day ??

Salesman was great. Friendly. Followed through.

Chris was extremely helpful and knowledgeable, they made the process easy

Wry nice and friendly - the truck we liked ended up in service and is still in service

They gave me a great deal

It was all great till we started finalizing the sale. I was told I HAD to pay for extended warranty or else they couldn’t sell me the truck. We went back and forth a couple of times on that, they didn’t budge and said it was a required for the sale. Had to pass on the truck because of that.

Very nice people. Maybe need to explore finding better financial institutions offering lower lending rates. I would buy from them again. Great looking dealership.

Charles Shipp is the nan!!! He’ll get it done for ya.

Waited for sales manager to contact me. Never happened. Car was already sold. Person that did contact me was very friendly and polite.

Awesome dealership and not pushy at all and paperwork was done in a snap!

Super people to work with

Good experience.

Started beautifully. Omar was great. I admittedly had a tough ask. Negative equity to trade out of. All completely transparent on my end. Was ghosted after setting up a payment schedule and down payment scenario. Could not get a call back for a day or so. Contacted sales manager John. Said he’d call me in 10 min. Still no call. That was Friday. Left message for GM Friday out of frustration. No call back four days later. It was the games and no contact. Horrible. Just horrible.

Isaiah Reyna is an excellent salesman. He was friendly, helpful, and very knowledgeable of the car he sold me. Overall my experience was very good.

Excellent immediate call back and follow up by Andres!!

I didn't end up buying the car because it sold so fast, they were really responsive with all of the communication I had with them.

Had a great experience with them. Very helpful.

Responsive

Nice and very responsive ready and willing to help

Extremely nice salesman took care of me in pricing negotiations then sale of my Jeep.

Helpful & friendly

Very friendly !

I set appointment to see the red Silverado 1500 rst on Saturday at 2 pm I live 55 miles away and had planned my day around this. At 8:30 am I received confirmation for my 2pm appointment and another from the a general manager confirming my appointment. Then 5 minutes later I got a text asking if there were any other vehicles I’m interested in? So I texted and asked if that one I’m coming to look at 2 was gone. Did want to waste my day coming to see a different vehicle. I was told a manager had it for the weekend and if I wanted to see that one I made the appointment for it would have to be Monday. That’s bull crap. I would have wasted my Saturday if I wouldn’t have asked. Very disappointed in this dealership. Should have been told that morning it was gone.

very friendly and answered all questions and was very very helpful. Going to check out vehicle and will add to rating later.

Entire process executed virtually and vehicle delivered to Alabama. Staff was extremely helpful and the transactions went through without a flaw. Definitely recommend this dealer.

Great staff from my saleswoman(Melina)to the sales manager(Tommy) and the service tech(Carlos). Will definitely do business there again.

Good

Responded quickly. I was 90miles away so we were able to mostly get the deal done before I made the trip. Becca was my sales lady and she is amazing! Have already recommended her and Friendly Chevrolet to friends and family!

Friendly people, efficient process, worked with me. In and out with car quickly

Very friendly and zack was very nice and friendly......

Dealer was helpful and the process was fairly easy/quick. CP

Charles Shipp was very responsive with his communication and always friendly and encouraging. At no time did he use pressure tactics nor create that negative atmosphere.

Bought the Colorado at this dealership the staff and sales people were knowledgeable and helpful.great service. Highly recommend

The salesman told us it was a go and then literally never heard back from him.

Great service

Communication with everyone at Friendly Chevrolet was great. They answered all my questions about long distance car purchasing. I'm waiting to make a car purchase to see if the new Bolt EUV is a better fit.

Great response, no haggle. Karina was awesome.

Evra was very helpful, he was the reason I buy the truck from Friendly Chevrolet.

The salesman Joseph was very nice. Test drive was great the Camaro handles well even in the rain. Just didn't like the numbers when I already stated my max amount.

great response

Prompt

They are amazing!!! They got me into a good car and gave me a really good discount on coverage. Nick was very nice and funny. Finance manager Dylan was very nice and helpful. He really cared to help us with coverage. They are awesome.

Car sold and they keep sending me emails even after I unsubscribed

Isaias was phenomenal! He was very nice and so helpful with any questions I had. I would absolutely recommend asking for him to help with your next purchase.

A waste of time, they added charges to the price listed on cargurus and their website. They said it was for dealer added options. At one point they were trying to add $3500 in extras. I decided to take my business elsewhere.

Didn’t end up making the deal but the overall experience was awesome!!! Go see Jazmin...she’s a great great sales rep!! As good as the overall staff was, SHE gained a customer more than the dealership!!!!

This dealer was very quick to respond and very accommodating to our needs. During the COVID-19 Pandemic it was not possible for us to travel to the dealership for test drives, paperwork, etc. they made everything work for us. Gabriel Wilson was excellent! Great costumer service.

Just bought a 2013 Ram 1500. Isaias Reyna was my Sales Assistant and he’s Great. From the very start Isaias was up front with any questions I had, accurate with the numbers on negotiation. There was no pressure. The staff was very friendly while I was walking around the dealership. When I wanted to test Isaias pulled the truck around that was clean and ready. On your next purchase ask for Isaias Reyna.

Called on Thursday with a pre approval and was supposed to get details that day called Friday he said he would get back to me then Saturday said he would send info to get signed didn’t twice Monday no answer called different salesperson and found out truck was sold on Saturday morning and wasted my time

The price on Cargurus was different than the price at the dealership and the dealer blamed Cargurus for the mix up and would not honor the price

Great communication from start to finish. Worked with Emanuel Ramirez excellent customer service. Always kept me up to date with the vehicle I was wanting to purchase. Unfortunately the vehicle wasn't released by the pervious owner at no fault to the dealership. So I was unable to purchase it. Either way overall great experience, looking forward to working with them on a different purchase. Two up!!

I was very disappointed I spoke with 2 people 3 people texted to people and not one person told me that you would not combine the offers you had online I wanted the delivery I wanted to the 0 interest for 84 months and I wanted to 9000 off the traverse now anywhere could your salesman find that it said know if it's that hidden then it's impossible for someone to shop with you safely and with full disclosure. The salesman was very nice and I was ready for delivery but I didn't feel comfortable when I was not informed of how the programs worked up front

Didn’t answer my questions and continuously emails me

Did the whole deal via text and email. drove 500 miles to go get the truck. Was treated fairly throughout the whole deal. Took a little longer than expected but worked out in the end.....

One of the Greatest experience I’ve ever had

They were very nice just could not come to price. They looked at my car and told me what they thought was worth and they were very professional and we could not come together on price. They also followed up next day to see if I was interested. Nice dealership

We had a great experience here with Friendly Chevrolet. We were in and out within 2.5 hrs with my first brand new car. They were able to get me an unbelievable low payment. Everything went better than expected

Slow to respond to emails however they did provide the information I needed.

Price listed included some rebates that I was not eligible for, but was still the best deal anywhere at the time. Good communications.

I Purchased another car that I inquired about the same day. My sales person was extremely knowledgeable and friendly I would highly recommend other potential buyers to Friendly Chevrolet.

Two calls plus email contact.

Pleasant dealership to work with. Great customer service. Very satisfied with dealership.

I bought a car here... you probably shouldn’t. I am very disappointed with the leadership at Friendly Chevy. Everything about this transaction was difficult. I dealt with 2 directors and have no doubt they are influencing the entire staff to do business in the same deceiving manner. Sales Director Mike Castillo low balls on trade in offers and back dates documents. Mark in finance lied to me about the price of the extended warranty and covered it up by changing rates/terms of financing. Finance Director Justin Hamaker wasn’t concerned when I talked to him about how Mark conducts business. There are hidden fees in the “aftermarket” line item that they claim are for a special “Friendly Chevy Only” warranty but refuse to provide any docs. I emailed GM Derek Mills about my experience and he refuses to respond. I saw him across the lobby and was told he wasn’t available to speak w/ me. I received half truths, deception, outright lies and was almost robbed of $15,000.

Very quick to respond

They told me a cheaper car that was for sale on thier website couldn’t be sold....they had quoted a more expensive vehicle.

I had a wonderful experience working with Charles Shipp. They gave me a deal that was better than I expected and treated me with high class service. Highly recommend.

Perla helped me out and she was awesome! It was quick and easy and she even delivered my new ride to me!

They were very nice and wanted to help with questions I had.

Quick response. Very busy dealership.

Good Dealership!!!

Actually drove to dealership this past weekend. They did not have any of the ones offered on CarGurus there. I was a little disappointed.

They were honest very friendly people. Even though I didn't buy because the guy make sure it was exactly what I was looking for. So he saved me a trip!

Great dealer. Just be honest with buyers if deals no longer available before that make the trip. I still got a great truck at a great price however what was advertised wasnt available. I also text and talk with dealer before going letting them know exactly what I was coming for.

Great experience. I highly recommend this dealer

Pheabian was very professional and knowledgeable.

Terrible experience. Bait and switch tactics. Sales team is unispered to help customer needs. They don’t stand by there word. Was at dealer for two separate occasions for 4 hours each time and they wanted more money and higher interest rate.

Absolutely, abysmal customer service. I emailed my interest regarding their mini over the weekend and received a prompt reply. Come Monday, I was called and asked when I could view the car and we arranged for a test drive that afternoon. I took a Lyft from Ft Worth l, test drove the car, bartered the price (in cash payment), signed 3 different documents, had both keys in my hand, only to hear from finance "We have some bad news. We sold the car already." And they just walked off! As a flight attendant for 6 years, "sorry" doesn't amount to anything for customer service recovery. Not even an offer to cover my return Lyft back to Ft. Worth was offered. I can't believe their audacity to call themselves "friendly." If you like to be treated like trash, then this is your place.

Experience with Freindly Chevrolet was 5 star good I purchased the advertised vehicle. The staff from beginning to drive off was made simple the sales Manager Clint got involved with a couple of questions and answered with Clarity which made our decision to purchase easy. Soon when we replace my wife’s car we will return to freindly - Kudos to Clint and Kassandra We will be be back to freindly Chevrolet. I will go to this dealer 40 miles away instead of the dealer 1 mile from the house due to this staff

Great experience. Price quoted didn’t change once I got there. David Walker was very helpful attentive to our needs.

The communication with one Perla was awesome. Very supportive and friendly the the business name suggests

Very nice, fast, professional. Held a car for me until I could fly down to Texas from Montana to complete the paperwork. Very helpful. Even picked me up at the airport

I was contacted immediately, and invited to take a test drive.

It was a wonderful experience, the salesman was willing to work with us. Kasandra was great.

Perfect

nice car wish it was a convertible

Price for the truck advertised was not the price they were willing to honor at the dealership. When asked about all the "extras" they told me 3 times that they were included in that price. When I got to the dealership they added in all the extras so it was a classic bait and switch. I wouldn't have minded if they told me that before I wasted my time going out there.

Phaebian is one the best car salesman’s that I’ve ever done business with, he was very prompt and helpful from the first point of contact. We drove from Fort Worth to Dallas for this vehicle and were extremely satisfied! Would definitely recommend and will do business with Friendly again.

Good

Great service

Called me Right away & followed up with Text,s, Good Folks

Prompt response for the dealer who answered all our questions.

Super quick response

Sales team was amazing

they made an appointment with me to see the truck knowing it was sold the day before. So, i drove 40 miles so they could try to sell me something i did not want. i will never do business or recommend this dealership to anyone.

I drive 2 hours to buy a vehicle for the price of $39,920 that they had listed it for online. The dealer comes back with the price of almost $45,920. They couldn’t justify why they raised the price. I became very upset and asked for the main guy! He comes out with a new deal of 42,846 and said this was it. I asked what happened to 39,920? I was given lame excuses about incentives etc. that was not mentioned online. He told me I would be back because I wouldn’t find a better deal. I won’t be back because I despise deceit!!! I also noticed they since then, they have changed the price to 40,999.

They did everything possible to meet my expectations and I received a great deal!

The dealership contacted me immediately and we agreed to set up a meeting. I worked with John Harakel who was amazing. I told him my situation and we found a way to work out a payment that was affordable to me. Friendly Chevrolet was a great experience overall. They were patient with me to get everything I needed. The car is great and in Great Shape! 6 out of 5 stars.

Perla was amazingly knowledgeable and attentive to what i wanted and needed in a truck. Great experience. Will shop with them again.

I was contacted very quickly and provided with the additional information I requested. They were very professional and helpful. I would definitely consider doing business with them.

This was by far the BEST experience I’ve ever had when buying a vehicle. My sales reps Perla, and Jessica were very attentive to what I was looking for. The day I was looking online, I received a quick response. That’s why I choose Friendly Chevrolet. I would refer all my friends and family to Friendly Chevrolet!

They are liars. At the time I went to the dealership the car I wanted was $18900 but 2 days later when they decided to try to make a deal the car had gone up to $24000. They are only looking to put money in their pockets. Not caring about the customer experience. I talked to director about my experience and he was of no help. Don't go here

Great Customer Service! They reached out several times. I would have purchased if location was closer.

Friendly Chevrolet responded promptly. I never visited their dealership.

Quick to respond. Friendly and professional.

Great

Unprofessional. Fails to return calls. Fails to keep timelines. Price mysteriously goes up. Horrible experience. Would never buy here.

They were so helpful and friendly that I did purchase the vehicle. I love the truck and will tell anybody and everybody who is looking for a great deal and great people to work with to go to Friendly Chevrolet!! Thanks again!!

very fast response, good to work with

good dealer nice people who dont call you every day

Contacted and friendly

After driving 2 ½ hours to my appointment at Friendly’s they could not find the truck I wanted to look at, and when I did find a truck I wanted to buy. They would not match there internet price. I wasted a full day and I still don’t have a truck.The salesman was very helpful but his manager was not.

From start to finish everyone was fantastic. Sergio kept in contact and took care of every need. Juan and Jimmy both were also exceptional and professional. We couldn’t be happier with the dealership and the vehicle we chose. Thanks to all, Tim

communicated by e-mail, very quick and courteous

My question was never answered regarding what they would give me for trade-in. I said I was 5 hours away so I needed to deal with them via e-mail before going to buy car. I gave them my VIN and description and the person I was dealing with never contacted me back. I've moved on.

Great service

+ I received a price of 18,580. When I asked for an out the door price with prep,freight etc. I was told that they would have to call me back. I waited 5 days with no reply. On the fifth day i received a review request on my experience with them. I told them it was pretty bad i was still waiting for a final price. 10 minutes latter I got a call from the sales man.He had to call me back again with the price. Advertised sales price of 18,500 after dealer add ons 26,500. What do you think maybe bait and switch ?

Great experience start to finish!

Salesman Keith answered my questions and took care of me in a professional manner.

Great service and amazing customer service. Hands down was the best buying experience I’ve ever had.

Unfortunately, the car was being sold. I didn't go in, but the dealer did call and let me know so I didn't waste my time. Much appreciated.

I can not get then to call me back. I don't even know what to tell my bank. The original salesman or even the team manager can not pick the phone up and call. Very poor communication. I still didn't even know if I can buy the truck but at this point I will not be and I will be taking my business elsewhere.

They were not very helpful nor did they send me pictures like they said they would.

Even though this car was not our choice, Joey was fantastic! I would definitely recommend him to my friends and family.

Did not have vehicle.

Great dealer to work with but youd better be clear on what incentives or rebates are available to you when going in.

Excellent

Ok service

They got back tome fairly quickly. Too bad they didn't have the trim i was looking for.

Somewhat helpful. Glad I didn't deal with the Internet guy Oscar.

Real help crew!!!

Good guys to deal with.

When I call to ask for the car the sales guy tell me all the car it was not even work.

Responded quickly

They contacted me several times as promised. Still looking for the right SUV.

Loved them!!

They gave me a great deal and were eager to help me get what I wanted. The only drawback is that it seems to take a long time for them to fix repairs.

Ed Guignard is an outstanding agent. Competent, courteous and efficient. Sold.