Freeport Ford

I wasn't happy I wanted this car but when I took it for a teat drive the check engine light was on and told me the car would be done the following Thursday I looked at it on a Saturday. But when I called to check on it I was given the run around I was told they didn't get the right part in and wouldn't be ready til the following week. I just feel they shouldn't have shown it with the check engine light was on .

Yes I ask for pictures of the inside of the Captiva and got them that morning.

Great at answering all my questions and concerns.

Responded quickly

0 stars would be better suited if possible. I have received the worst service a potential vehicle customer could have gotten. I messaged them to make sure it was still available they replied yes. I clarified a mistake on the engine they had listed which was wrong and they didn’t seem to care. I told them my schedule was very hectic but I would stop in soon. I stopped 3 times during hours to never find such vehicle for sale on their lot. I called the dealership and “Dee” answered and I asked her if it was available. She replied very snotty and said she knew it was. I told her I had been there 3 times to look at it and it was not on the lot. She put me on hold and returned and stated her manager drives it and he is not there. I replied back it is very hard to sell a vehicle to someone if you can not ever have it available to look at. She rudely replied “have a nice day” and hung up on me. I tried asking for the general manager by phone and email with no response.

Very prompt

Fast response time, but be warned the only reason I gave them 2 stars is the almost harrassment on the phone calls within about 30 mins of a message(then repeated phone calls while I was at work i.e. multiple per day) including constant emails. When I did finally get a break I made a cash offer and instead of negotiating I was meant with an extremely rude sales agent that was not willing to even talk about it.. Looks like they came down in price anyway before it sold lol.

They did a great job

Had a wonderful experience with Fairway! Excellent communication via email, text & phone prior to my appointment. Dee & Josh made it easy!!! Would definitely recommend Fairway!!!

They responded to me quickly. They were open and honest about the shape of the vehicle. This was very helpful and appreciated. I did not end up going on-site so email communication was the extent of my interaction.

Very pleasant experience. We didn't come together on a price.

Vehicle as described. Friendly staff.

Did everything on the phone as i live an hour away. Showed up and vehicle was clean and waiting. They never waivered on the offer they quoted for trade in and their vehicle was as stated. Purchased it and couldnt even argue about anything. Fair trade value, fair price on their vehicle. Was in and out on an hour. Courtney and Mercedes worked hard considering we did most of it on the phone. Manager Adam was cool guy and very informative on the few questions i had. Was pleasantly surprised at how well the deal went. I highly recommend this dealer. No issues. No games. Just fair offers/prices. Thanks again!

good but was looking at lots of Jeeps not sure which one to buy

I spent three hours out of my day (January 20th) to go to Fairway Ford to look at this Nissan Frontier. Imagine my disappointment when I got there and discovered that this vehicle is grossly misrepresented in the Cargurus ad. The ad stated that it had both Steel wheels and alloy wheels?! It stated that it had power windows, power locks and a host of other options. I came home and re read the ad thinking I missed something. No, the vehicle had few of the stated options. I called Fairway Ford and spoke to the internet advertising person and alerted them to the egregious error, and, to date (February 15th) it has not been changed! Apparently they are not concerned about misrepresenting their inventory to their customers or potential customers. I also figured they would try to "earn my business" by keeping in contact via email or calls. Most dealers will at least make an effort to try and salvage the deal or generate interest in a similar vehicle. Nope! nada, nothing. I guess sales are stellar there and their reputation is impeachable. Good luck.

Disappointed. I made an appointment to see a particular truck, drove an hour to get there and was told "it just sold but we have some others to show you that are higher priced." Looked, sounded and felt like classic bait and switch. They continue to show the same vehicle for sale too.

I ended up buying this car - I thought the gentlemen at this dealership were nice. I worked with Jack initially - was sat down with Jon Monroe when I got there and he was helpful. I finished off with Josh in purchasing when I finally signed my life away for my new car! :)

They were one of the few that were great to deal with. I mean as far as not insulting me on trade in and moving on price of there cars. Would do business again.

Replied to a car and got a response in two weeks saying someone else has had a deposit on it for one week, I was completely ignored until someone else had a deposit on the carmarket would not recommend

We had a great experience and absolutely love the Dodge Ram that we purchased from them ☺

The truck I found online looked like a good deal, but it had several issues that the dealer did not want to resolve, they wanted to sell it as is. I was contacted several times about the truck, but I passed on it. Seemed like friendly people.

Ok, didn't end up making a deal or even going there. Did email a bunch of times back n forth. Owner seemed nice, there ok.

Vehicle was not at stated location. Was told I would have to be prequalified before they would bring vehicle to listed location. After I said I did not do business that way they said they would bring vehicle to listed location the next day. They never called, and when Inquired further they told me a staff member bought the vehicle.

They won't contact you when they say they will. They also try to get you to go there to look at vehicles that are already sold. Total waste of time

they are very attentive and concern about your needs.