Franks Motor Cars

Matteo got back with me immediately and I ended up purchasing the car from him.

Excellent

Great interaction

This place is AWESOME - ask for Larry!

Very nice on the phone but I missed the car because it was my fault I went in after few days and it was sold good thanks

Response was professional. All paperwork handled quickly. So far so good.

Very nice to deal with, above and beyond the normal dealer experience.

I liked several things about this dealership. All their cars were trade-ins for new cars at a franchise parent company, no car auction vehicles. They have mechanics bays on site and all vehicles are checked and repaired if necessary before they went for sale. I was pre-approved for a car loan before looking for a used car and there was no high pressure to get me to go through their car lender. I bought the car they were advertising. It was over $1,000 below the Blue Book rating. And they gave me a 3 months or 3,000 mi warranty. Very pleasant people to work with.

Excellent service

Dealer was friendly, however, his location is too far for me to test drive.

Responded right away.

Quick response

The vehicle did not have blind spot monitoring as advertised. It was the main selling point for me otherwise I wouldn’t have bothered. I never met the salesman in person. He was not there even though I confirmed with him over the phone the time I was going to be there.

They provided everything I asked for and were very responsive

EXCELLENT and HONEST! Very unusually pleasant car dealer experience - we bough the vehicle and are completely happy with the entire experience and transaction.

The place was nice, staff was polite, knowledgeable and helpful. The process was smooth and relatively quick. Able to start a conversation so it wasn't awkward. Overall a highly positive experience.

Great

They were very helpfu

The type of car dealer that is easy to deal with, I will keep them in mind when I purchase a car.

We worked with Abraham after visiting several other used and new car dealers. This was the most authentic and honest used car buying experience I've had. The car was as advertised and came with an included 3 month warranty which made me feel comfortable. Maybe it's the vibe because this place because it's on PCH, maybe it was simply Abraham's professional demeanor or the ownership that has fostered a culture unlike every other used car dealership either way I would buy from these guys again!

Great

Up front and notable of the vehicle

Great!

good

Made purchase. Larry nice guy very helpful

Salesman did excellent!!!

Harry Was very very helpful. He sent me additional photographs of the vehicle. He was always available on the phone and responded to text messages quickly. I think they’re very professional dealership. I would not hesitate to contact them again about another vehicle. Simon

Good

He did call me but we went with another dealership.

dealer got right back to us, but I as out of state and could not come in as requested.

My wife and I had a great experience here. The salesman PG was very pleasant to deal with. I would definitely recommend this dealership to anyone buying a car.

I’m very satisfied with the service of Frank’s car dealer.Abraham ,who is the finance mgr and sale person is very helpful and his professionalism made customer happy.I’m so confidence and will recommend this place .

Abraham was awesome, he gave us a great deal on a beautiful car and we couldn’t be happier with him, the dealership, or the car. We drove from Bakersfield to Laguna Beach and it was absolutely worth it.

I contacted this dealership re: "08 Mustang Bullitt. They responded quickly. I live 2.5 hrs. away from this dealership. I tried to negotiate a price for the vehicle but the salesman, Harry, was very rude and condescending. He said that they, "can't come down even by a penny"! I was only asking 10K for and 11K price tag. Harry asked me for my credit rating even when I told him that I would be paying for the vehicle in full (cash). He asked me how much cash I've saved up. I told him 10K. He told me that I would still need to finance the vehicle because there's an additional 3K in sales tax and licensing fees! I don't know how he came up with this figures. Because that's 30% of the vehicle's total cost! I just purchased a 60K Volvo on 12/01/18 and the sales tax/licensing fees is approx. 10%. I tried to tell Harry that I want to negotiate on the price of the vehicle first and whatever the total is after tax/licensing, I'll pay it. But he wouldn't budge on the asking price.

Replied but never followed up as told they would.

Great dealer. Sales rep was awesome!

they move a lot of cars and have been in the business for numerous years.

Nice salesman, nice test drive. The car wasn't right for us, but would try again with this dealer for the right car at the right price

Abe the salesperson was great. Very professional

Smooth transaction! Very friendly and helpful sales people. Satisfied customer!!

Working with Abraham at Frank's was easy and pleasant and I love my new car!

I bought this car. Everyone at the dealership was knowledgeable and attentive to my needs; they worked with me to help me find the best car and to achieve the best resolution for my current vehicle. They had a significant number of used cars to choose from at a variety of price points. I feel like my needs and concerns were respected and that I was treated honestly and fairly. Abe was very thorough in explaining everything that needed to be signed, and had the car washed and everything meticulously prepared as if brand new when I was ready to take it home. Harry patiently and willingly showed me a number of vehicles so that I could make an informed choice. Sergio, the owner, was welcoming and professional. It was a great experience.

Fast response. I wound up decideding not to pursue this car

Best car buying experience ever! Honest, straightforward, easy! Loved this place.

Poor the jeep I purchased transmission went out the Third day I had it towed back to them and I was told it was still under warranty its been two week I haven't gotten the jeep back and they are asking for more money not a good experience

Nice

i purchased the car. But it did not have leather interior as advertised. Also had some bad scratches. Advice: look at your anticipated purchase VERY carefully!

5 stars, this people are very nice

It was very great and pleasant experience buying at franks auto motors the salesman was Larry he was very professional respectful and helpful at all times I will comeback to buy another car with them I will recommend to my friends for sure

I asked a simple question...instead of answering I was told to give them a call....I just want information...no sales pitch unless the car meets my needs.

Had a good experience over all

BAIT AND SWITCH. A gold MB was in the ad but when they called they mentioned they had a black one.

Very helpful and response time on return inquiries was great!

drove 2 hours to show up to the dealer and he was not there and said the car sold the day prior to my arrival! don’t do business

Very responsive, no hard sell tactics!! Treated me with respect and interested in making me a satisfied customer! Bought it! Love it.

in fact I bought the car from this dealer. I like to thank sales person Mr. Hank and the director of Frank's Motorcars Mr. Sergio Sanchez for their smooth sale transition and their service after the sale.Abbas

Great communication!!

Dealer responded but there was no reference as to the car I had asked about.

Excellent service. Very professional.

Great, provided info about car and the fact it was still available. Just can't purchase because too many miles!

Good saleman I think

Larry was my salesperson and he was prepared and knowledgeable, and very easy to deal with.

Returned my call and have car on his lot for inspection but, no call to let me know when car would be available !!

Helpful

phone call to follow up was made I am waiting for price reduction to $22900. I will wait until 4/23/16 then buy another car from another dealer in area for $22000.

They responded right away.

Very pleased with my car and how quickly I was taken care of. I would recommend them in the future.

Great experience. I would highly recommend.

Todd did an outstanding job in the presentation and preparation for delivery of the MB R500. Excellent customer service, Todd went out of his way to help us in our questions and concerts. We highly recommend Frank's Motorcars.

I had been shopping for a BMW 328i for more than two weeks already, and was getting to my end looking at many cars of the same 07-09 model. A few I had really considered and a couple tried to purchase. There always seemed to be an obstacle of various reasons.I was getting frustrated and a friend suggested I look outside of the area to find better pricing and a fresh pick. Some how I ended up around the LA area. I found this white 328i for around 3-4K less and was thrilled. Looking a little further I found my dream car 3 years newer and in my original price range 3-4k less than in my area.2010 328i M Sport only Estoril Blue. I was running late and Larry was so nice to stay late for me and made the entire transaction so smooth. I was extremely happy with the dealership and it made my drive all worth while. I recommend Frank's Motorcars to anyone!

They contacted me after I had already bought.

Larry was very professional and we made a very nice deal. I would see him again when in need for another car.

Contacted the dealership for best price. Got bombarded with generic emails. Never answered my question. Bought from my local dealer

very good service and response.

good

Extremely good price and great people to buy from!!!

great service

Super customer service

Easy to work with and very willing to do what it takes to make a deal.

Responded within 10 minutes.

Quick response

Speedy response to my inquiry, vehicle is overpriced compared to other makes and models on the market.

I spoke with the man who took the car in to Frank's. we spoke at length and he knew I was interested. I live in Los Angeles and was trying to find someone who could check out the car. By the time I did and was going to drive down, which was about 6 days, I called and he said Oh that car is SOLD! I asked him why he did not let me know there was interest or follow up with me. He just said he was sorry! I was disappointed.

great dealer ... called me back immediately EXCELLENT do not know why it says dealer never reponded

Great, bought the car and was very pleased with the experience.

Franks staff were very professional and friendly. Even though I did not purchase the Audi R8, I would highly recommend them!

quick response

Was very responsive.

No deal. I spoke with them a few times but they were not willing to discuss options. I found a few days later they listed the car for allot less than what I offered. The car was listed for more than 90 days and was still for sale when I last looked.

Bought the car. Had issues and some delays but they responded and were fair and attentive. Car works great.

Franks motorcars is the real deal. They were straightforward, honest and treated my neice and myself nicely. I would recommend this dealership to my friends. I bought the car I saw on cargurus from them.