-
Today 7:00 AM - 6:00 PM (Closed now)
- Make Service Appointment
- View Current Service Specials
Fox Valley Volkswagen Saint Charles
About Us
Fox Valley Volkswagen St. Charles has been your trusted destination for all things Volkswagen in the Fox Valley & Chicagoland suburbs! Whether you're in need of reliable service or repairs, our expert service center is here to get you back on the road safely and quickly. Ready to finance/lease your next vehicle? Our dedicated finance team is here to guide you through every step. We take pride in offering a wide selection of new, pre-owned, and certified Volkswagen vehicles, and an impressive variety of domestic and import models to suit every driver's needs. As one of the top dealerships in the Chicagoland for Volkswagen Certified Pre-Owned Vehicle sales, we are committed to delivering exceptional value & quality. Prepare to be moved.
-
Today 9:00 AM - 7:00 PM (Closed now)
-
4050 East Main Street
St Charles, IL 60174
Our Amenities
- Coffee & Beverage Station
- Loaner Vehicles
- EV Support
- Free Car Washes
- Wheelchair Accessible
- Shuttle Pick Up & Drop Off
- Test Drives
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Oct 28, 2025
Fast response
Sep 12, 2024
Great
Show older dealer reviews 88
Terrible communication, I reached out with questions on this vehicle, I did not get a prompt response. I was asked a couple times if i could come in to test drive the vehicle, I told them J was out of state and would not drive that far until i had my questions answered. Once i got a response, I was told manager would contact me with details. I waited 3 days, no manager response, the. i got a notification through cargurus, not the dealership or manager that the vehicle had been sold.
Very unprofessional interactions with this dealership, I will not be using them.
Jan 19, 2024
Response from current dealership:
Hello tmclendon,
We strive for excellent customer service and I'm sorry to hear that was not your experience. I see that we did have some communications with you. However, we could have done a better job. I have shared this with my team and appreciate your feedback.
Please feel free to call me direct at 630-818-4165 if there is anything I can personally assist with. We always try to do our best, but this time we missed.
Regards,
Chris Conglis
General Sales Manager
We strive for excellent customer service and I'm sorry to hear that was not your experience. I see that we did have some communications with you. However, we could have done a better job. I have shared this with my team and appreciate your feedback.
Please feel free to call me direct at 630-818-4165 if there is anything I can personally assist with. We always try to do our best, but this time we missed.
Regards,
Chris Conglis
General Sales Manager
May 19, 2023
Had me come in to the dealership only to change the price quoted over the phone. Then I find out the vehicle was already sold. Total waste of time
May 20, 2023
Response from current dealership:
I'm very sorry to about your experience. We take care in quoting the correct pricing on our vehicles, and do our best to make sure a vehicle is available for sale when asking a customer to visit our dealership. Since I do not have your information and know the date of your visit, please call me to discuss. I would appreciate your feedback and details of your experience. Thank you,
Chris Conglis General Sales Manager 630-818-4165.
Chris Conglis General Sales Manager 630-818-4165.
Feb 5, 2023
They kept me updated. They let me know that the car sold before our appointment.
I give them a good rating.
Feb 4, 2023
Pleasant and no pressure,and liked them being very professional and straightforward.
Jul 11, 2022
My experience with this dealer was a
nightmare. Dishonest. Unprofessional.
Sneaky. Insulting. 0 stars if I could. From the
minute I walked in the door they bragged
about their transparency. Yet dishonest
about the condition of the vehicle that I
drove over an hour to pick up. Then on the
Inspection checklist I found a major repair
issue and when questioned the manager
lied about it, and then when I called him out
he said the box was inadvertently checked. I
was told the vehicle was in pristine
condition, however during my test drive the
a/c was blowing hot air. Tons of scratches
etc…. The manager asked what my problem
was after all I was buying a used car. He
accused me of being knit picky. Finance
Manager added a $2700 warranty to my
contract without even asking me and rushed
me through the entire process. I was without
vehicle for a week so a/c could be repaired.
Warning light on b4 I left parking lot to
which the will do nothing about.
Jul 18, 2022
Response from current dealership:
Hello - we would like to speak with you to discuss your review and have made several attempts to call you without response. We do pride ourselves on transparency because we do conduct our business ethically and with integrity. Your review is very inaccurate and not based on actual events. We have taken care of the issues you had with your vehicle and sent it to Jeep so that they could take care of the concern, being better equipped to handle Jeep problems. The vehicle was was in great condition with not a ton of scratches, and the one small imperfection you found on the vehicle we promised
More ...
While the dealership reached out very quickly to me after notifying them, the people didn't know anything about their
vehicles. I was looking at a 2018 Chrysler Pacifica and they had a Touring listed. The 2018 model year only has
Touring Plus or Touring L as model options, so I contacted them to help me figure out which "Touring" it was. After
me explaining to them for 15 minutes the differences in trim upgrades, I had to tell them that they were, in fact, trying
to sell an LX instead of the higher Touring trims. After a week plus of me notifying them, the ad still lists the vehicle
as a "Touring."
Sep 2, 2021
Response from current dealership:
Thank you so much for your feedback and taking the time to leave us a review. We do take pride in making sure our descriptions are on point and part of that is pulling the original stickers from the manufacturer. In that particular sticker the vehicle is a Touring. We understand that sometimes trims can get complicated but we make sure that our cars are advertised with proper trim levels. We emailed you the monroney label from the manufacturer. We are very sorry that you had different expectations of the vehicle.
I scheduled A test drive. The sales associate hounded me for me to come in offer them to call me that morning to tell me that they sold the vehicle at 7:30 last night remind you I spoke to them The prior nights to let them know that I will be in...she failed to mention that there is a $500 holding fee which I had no problem with paying the communication skills here suck....
Mar 6, 2021
Nice personnel and location
Feb 15, 2021
Very clean, beautiful dealership, indoors and out. Very thoughtful, patient, helpful
sales associate, Evan. Great little car received tender care to prepare it for sale.
It was a gift for our grandson, so we really needed a good car at a good price.
We got a great car at a great price. Highly recommended!
Feb 2, 2021
made appointment and had to walk out to the lot to view the truck. It should have been prepped and inside for viewing. got
offer but no price concession .
Jan 6, 2021
Response on time and professional
Oct 12, 2020
Excellent response time
Jun 19, 2020
Very responsive. Answered all questions and kept in touch constantly spoke to Lavern!! Answered my questions immediately. Next time I buy a car, it will be thru HER!!
I have had my fair share of horrible VW dealership purchasing and maintenance experiences but
not at Fox Valley Volkswagen St. Charles. It was a breath of fresh air. Everyone was polite and
attentive. My sales lead, Alondra Flores was patient and always willing to answer any questions
we had. We worked with Jimmy Arrichiello and he was very fair with my trade in value. The
dealership was clean and all employees followed the CDC guidelines in regards to COVID. The
entire process took less than 4 hours and they made sure we were happy with the vehicle and
financing. Great team out in St. Charles and I would recommend family and friends to shop there.
Bought a used car. Sales staff was friendly and dealership did a good job detailing the car but salesman was not up front with all the issues with the car even after specifically asking. The dealership had an opportunity to makes things right but declined to do so. It’s too bad, I still like the car but I would not buy a car from this dealership again.
Sep 20, 2019
Worst costumer service, made an appointment to see a car, been contacted 3 times to confirm the appointment, after an hour of driving the car was not there, not only they did not contact me to tell me the car was not there, they didn't care....really bad service
It took a almost a week for the dealer to respond to me. I had and interest in a car they had and
asked specifically about the Passat TDI resale policy since they are now just being resold. There
respond was the car has already sold (of course, it's been a week) and there was not an answer
to the policy questions which was the main reason for my inquiry.
Sep 14, 2019
Response from current dealership:
We apologize for the delay in response time and any miscomunication. We pride ourselves in timely response to our customers. Cars do sell quickly. We carry a number of Passat TDI's
Jun 21, 2019
very responsive
May 5, 2019
Bait and switch. Not the car that was advertised..
May 1, 2019
The Outlander ES shown in the picture is not what they had at the dealership. The dealership had a base model with none of the features listed for the same price. Bate and switch
Sep 14, 2019
Response from current dealership:
The description to the car was correct with all the listed features. We try to be as transparent as possible with our customers, we are very sorry if there was a miscommunication.
May 1, 2019
We were never greeted once we pulled up and looked at the car outside. I went to another car dealership and was able to buy 2 cars with 15K in cash. My money was no good there. The dealership should never assume that a person does not have money.
Sep 14, 2019
Response from current dealership:
Loretta - I'm sorry you got the impressions that your money wasn't good here! Simply not true but I'm very sorry you got that impression. We are glad you ended up finding something and ended up buying two vehicles. Congratulations on your purchases.
Apr 6, 2019
The dealer was advertising a car with inaccurate information, through further investigation the vehicle does not have adaptive cruise control as they were advertising.
Apr 12, 2019
Response from current dealership:
Hi David,
We apologize for any information that may have been inaccurate. It is not our intention to advertise a vehicle with inaccurate options. I would be glad to clear up any miscommunication if you would like to contact me.
Shay
Pre driven manager
630-231-9900
We apologize for any information that may have been inaccurate. It is not our intention to advertise a vehicle with inaccurate options. I would be glad to clear up any miscommunication if you would like to contact me.
Shay
Pre driven manager
630-231-9900
Mar 22, 2019
Quick response
Jan 30, 2019
Awesome experience!
Aug 27, 2018
The dealer was quick to respond to our inquire,
The listing of the vehicle was accurate, and the vehicle was ready when we arrived for a test ride and inspection.
The dealership staff was very professional, helpful.
Overall our experience was very positive.
Aug 4, 2018
The car was on car gurus for over 3 months and the same day I test drive one of them both of them get sold and they had 3 different stories from when and how they were sold. They wouldn't hold either of the cars for me and they didn't care about my appointments. Never again will I go to this dealer.
Jul 6, 2018
Very cordial and wanting to meet and or exceed my transportation needs
May 23, 2018
Good experience. Dealer contacted me a few times and was very helpful
May 4, 2018
Very nice people to deal with!!
May 3, 2018
He responded quickly but the car is too far away
Feb 22, 2018
Nice people.
Jan 30, 2018
The response was quick and unfortunately for me I was unable to get the car due to my personal financial situation but they tried very hard to make it work
Jan 12, 2018
Amazing professional guality team! Best car buying experience yet! I'll be back for another one!!!
Nov 12, 2017
Great experience!
Oct 18, 2017
Dealer contacted me in a timely manner
Oct 13, 2017
very good dealer.
Oct 11, 2017
Helpful and courteous
Aug 17, 2017
Answered within 10 minutes. Had the car
pulled up front and ready. Went over all and
even offered to very good price for trade in.
Jul 18, 2017
Very helpful. Didn't try to push anything extra on me. In and out in no time.
Apr 1, 2017
dealer never wanted to to give me vw loyalty discount . The y never even wanted to talk to me.. i asked about financing they told me go to my credit union... overall terrible experience .Received a lot of phone calls to get me into showroom but treated bad when i came in
I did not purchase from Fox Valley, but did test drive a
GTI there. I felt the price was high for the mileage on the
vehicle. Shay, a manager gave me his bottom line and it
didn't work for me. We may not have agreed on the
price (I did find another that was less expensive, with
less miles and more upgrades) but I do appreciate his
getting to the point. We didn't have to go back and
forth.
Mar 2, 2017
It was great
Feb 20, 2017
Good dealer
Feb 18, 2017
very good
Nov 15, 2016
Salesman was great but over promising, Manager was rude, GM
was understanding and realistic. I was going to by the car but too
many promises, carfax data was wrong and they wouldn't stand
behind there product.
Oct 24, 2016
Everyone was friendly and the dealership was nice, however, they gave no bargaining room on a car that had come in due to an accident and had a warning light on at the dealership. They also offered half of the trade in value that the car was worth.
Sep 15, 2016
They had very goof follow up.
Jun 27, 2016
Just felt pushed to the side..... when I was told to
meet a certain person at the dealership they push me
off on another person for the dealership when I try to
negotiate they told me they couldn't do anything
better.. then when I show them other car prices for a
newer vehicle they told me that those were untrue
and that they were false. I just bought a 2015 for the
price I showed them their loss
May 5, 2016
Sales experience was good. When I want to pick up the car (a certified vehicle). It was poorly prepared with no attempt at cleaning it up for delivery and the small attempt they did make ended up scratching the paint.
Apr 12, 2016
Working on it. ??
Feb 9, 2016
Good
Dec 4, 2015
Responsive, good follow up
Dec 3, 2015
Good experience overall
Nov 20, 2015
Dealer had all the answers to my questions and took the time to explain so you understood. Great job.
Oct 21, 2015
Received email back quickly. Did not buy the car, but
communication was fast.
Jun 17, 2015
Dealer responded promptly but found a better
deal elsewhere.
Dec 31, 2014
Jeep was sold.
Nov 28, 2014
Was never told the car had a
recall
Apr 26, 2014
Slow response to on-line
questions. Immediate high-
pressure sales. Failure to follow-
up or do what they said they
would do. Would not buy from
them.
Apr 10, 2014
Doc fee was high. Otherwise great service.
Jun 28, 2013
Very nice dealership. Helpful and courteous. Did buy a car from them and am very satisified.
Feb 20, 2013
Polite on the phone - saved us a trip as the car they had was not suitable.
Aug 16, 2012
Bought me a car!
Jul 18, 2012
Did test drive and research gathering to review at home, but they (plural) will NOT return your phone call. Got tired of waiting and purchased elsewhere.