Forthright Auto

Thank you for the feedback Jack.  We often have multiple clients on the same vehicle, and it's always a difficult situation that leaves at least one party disappointed.  We feel the fairest way to proceed is for our vehicles to remain available to all until we agree on numbers and you place a deposit.  You asked for additional quotes on the vehicle, and it was our understanding that you didn't want to move forward until you reviewed them.  Warranties are always optional, and we would always rather finance than complete a cash transaction, so it's not as if we sold it to the other client becaus

Thank you for the feedback Jack.  We often have multiple clients on the same vehicle, and it's always a difficult situation that leaves at least one party disappointed.  We feel the fairest way to proceed is for our vehicles to remain available to all until we agree on numbers and you place a deposit.  You asked for additional quotes on the vehicle, and it was our understanding that you didn't want to move forward until you reviewed them.  Warranties are always optional, and we would always rather finance than complete a cash transaction, so it's not as if we sold it to the other client because it was better in any way.  We apologize for the misunderstanding but if it had been clear you wanted to proceed, we would never have sold it to someone else.   Less ...

Hi Jeremy, thank you for your feedback.  I'm terribly sorry we let you down,  it absolutely was not our intent to give you the run around and we feel horrible that anything we did may have given you a bad taste regarding our dealership.  Due to our pricing, its VERY common for multiple people to have interest in the same vehicle at the same time, and it's very difficult to let everyone know immediately when a car sells.  We do try to remove it from the website immediately and then over the next couple days reach out to all prospective clients.  In your case, we let you know within 24 hours of

Hi Jeremy, thank you for your feedback.  I'm terribly sorry we let you down,  it absolutely was not our intent to give you the run around and we feel horrible that anything we did may have given you a bad taste regarding our dealership.  Due to our pricing, its VERY common for multiple people to have interest in the same vehicle at the same time, and it's very difficult to let everyone know immediately when a car sells.  We do try to remove it from the website immediately and then over the next couple days reach out to all prospective clients.  In your case, we let you know within 24 hours of the sale finalizing.  We expressed the desire to find a truck that would work for the finance terms you're seeking since the truck you wanted would not have fit the criteria you provided, and we've been working diligently to help.  If you'll allow us, we'd love to chat more about your experience and perhaps find a way to restore your faith in us. Thank you. Less ...

Hi George, thank you for your feedback, I'm sorry we let you down.  I think I there may be a miscommunication somewhere or perhaps one of us has the wrong phone number, as I'm showing a lot of contact between us and no missed texts.  I'd love to chat further with you about your experience so we can not only make it up to you but also solve any issues on our end so this doesnt happen to the next customer.  On a side  note, I am showing that we were still waiting to hear back from you on some important information in order for us to get your approval locked in.  If you're willing to let us recti

Hi George, thank you for your feedback, I'm sorry we let you down.  I think I there may be a miscommunication somewhere or perhaps one of us has the wrong phone number, as I'm showing a lot of contact between us and no missed texts.  I'd love to chat further with you about your experience so we can not only make it up to you but also solve any issues on our end so this doesnt happen to the next customer.  On a side  note, I am showing that we were still waiting to hear back from you on some important information in order for us to get your approval locked in.  If you're willing to let us rectify your experience, please contact us at your earliest convenience so we can ensure we're all on the same page and help you get into your new vehicle!   Less ...

Hi Shawn!  We sincerely appreciate the feedback!  We endeavor to create a 'forthright' experience for all our clients.  We apologize for our missed communication during the initial COVID-19 shutdown and am ecstatic you were willing to give us an opportunity once we opened back up.  I truly hope we'll have the chance to help you find the perfect truck! Stay safe!

Hi James, the Gov of NM closed all dealerships in NM that same day due to COVID-19. It appears in the confusion of needing to vacate the dealership premises for health safety, we missed your response.  You have our sincerest apologies.  We're now one of a select number of dealers allowed to reopen on a limited 'by appointment' basis to serve the community. If you are still in need of a vehicle, we'd love to be of assistance!