Ford of Port Richey

Wonderful, no pressure sales! I bought this Buick and I love it!

Great service!

Advertised price on cargurus and dealer website as $5000 below msrp. Dealer even emailed me that pricing and advises a salesperson would call next day. Next day they called and quoted $10,000 higher before taxes etc. I asked why the website showed lower pricing and even showed them the ad and email, salesman said he would discuss with manager. within a few minutes they raised the prices on the dealer site and cargurus by $10,000 and wouldn’t reply to my texts or calls. Since they keep asking me for reviews I decided to post this. Decided to purchase my 2023 F250 but not from Ford of Port Richie

Very thorough follow up, and I am still considering the car. I'm looking at a lot of Broncos and this one is at the top of my list.

I would give 0 stars if I could. Was in talks with two different salesmen for over a week, drove over an hour to come to the dealership and was told this car is NOT for sale and is a loaner car. Would never purchase a vehicle from this dealership.

Grate experience, Justin the sale person very professional and knowledgeable and no pressure. We Get the Truck we want.

Salesman suddenly stopped returning my texts. Then when I spoke with him a week later, he said "I've been calling everyday." That was a lie.

Shady fine print pricing. I contacted them about a vehicle that was advertised at $42,995. They added a $3,495 mandatory "Advantage" plan that came out of the fine print, so the price was actually $46,490.

Very unprofessional from having us wait around to being addressed with "You asked to test drive a manual...do you even KNOW how to drive stick" to ending our conversation with a disrespectful comment under the sales managers breath. Had a bad feeling going into the dealership and after reading all reviews now realize exactly why their rating is so low. Arrogant and rude.

Would give a zero if I could. Absolutely AWFUL. Took my $500 deposit over the phone to hold the car for me so I could bring a check the next day. Got a call at 7pm that night that he sold the car. I asked for the manager and the manager called me a liar and said they don’t hold cars. Why would I give you $500 to hold the car then? Absolutely terrible people. DO NOT GO HERE.

It was a good experience, first time on gurus, they gave me all kinds of opportunities to buy the vehicle

Added mandatory $2690.00 dealer advantage product to all used cars.This is not a warranty it’s a polishing and sanitizing.

Excellent experience and customer service was top notch.

Several staff members responded and gave me the information I was looking for.

Excellent service .Abdias Marte sales Consultant answer all our questions also the manager help us in our decision. We purchased our Prius . We recommend Ford Port Richey

Truck was posted for 38900. The only reason we went to look at it . Got there truck was " not ready to sell " but was posted on internet as dealer special. Waited for dealer to clean up truck . Went e on Monday to see truck. STILL not ready . Sit down with salesman , asked about price and financing. truck is now $ 45000. Asked how this happened. Answer? The work we put into it . They put a new bumper on it!!! I will not return or refer anyone to this Dealership

Will work hard to get the job done!

Good experience and timely response.

Very thankful for the car gurus advertisement. Very satisfied with the New Port Richey Ford dealership excellent service excellent teamwork. Would highly recommend them!¡!

Very Good

So the price advertised on your app is not the price they charged me. They added an $1892 charge and called it the Port Richey Advantage. They did a bunch of stuff to the car that I didn't want then charged me this fee. When I told them I didn't want that stuff done they just shrugged and said well it's already done...

Reached out to them about a truck and hey did respond pretty quickly. I asked for a price breakdown over the phone and was told they would email it to me. Two days later I received it. Unfortunately the truck had sold the day before that. When I mentioned that to the salesperson in the email they replied that they had others that may be similar. I would expect them to know a vehicle was sold before sending out info about to another potential customer, I don’t like wasting my time.

Polite and cordial and followed thru

They gave me a price over the phone and I asked if it was negotiable and they said they were ready to make a deal, end of month, covid etc. I said iI had an hour and half drive, and would only come if it was negotiable. I rcvd at least 4 phone calls, 4 texts and multiple emails confirming I was coming and that they would have the vehicle cleaned, sanitized and ready for the test drive. So of course when I show up, they dont even know what I am there for. The vehicle is on the lot and filthy. STRIKE one. so after test dry, they try and jam this 1900 dollar package down my throat and were unwilling to budge on the price. When I said why would you waist my time driving an hour and a half and not disclose this, the manager tells me about fine print. I left, and will never go back, and strongly caution anyone to steer clear of this unscrupulous dealer.

good

I would avoid this dealer at all cost! First of all, when you ask about a car listed on car guru they raise the price and say you don’t qualify for certain discounts. Next they tell you that the car will have unlimited coverage no matter the mileage or year, however they attempt to not give you any confirmation of it and yet charge you an additional $1895.00 for it without any proof of it. They also try to add delivery charges, document fees, even tinted windows, as if I was asking for them to be done! The additional $1895 for the warranty they add to purchase price of the car not itemizing it as a warranty! You conveniently aren’t able to read the documents that you are electronically signing. They try not to give you any copies and just try to hand you a thumb drive, so you have no idea of what you just signed! The finance manager is beyond rude and unprofessional! When you tell them that you don’t want their so called PORT RICHEY ADVANTAGE they insist everyone gets it!

Nice folks. Bought the truck. Love it.

Not happy with this Dealership, asked if they had a lower deal and they only took of $698.40 WHAT??? They gave me a brake down of the contract and it went from the sticker price to $698.40 then with there tax this and fee that it brought it back up to the Sticker price of the Vehicle. What!!! I live in Bradenton and they are in Port Richey so I just wanted a Great Deal.

I had an excellent experience and Andrew was very friendly and professional. Thanks for the experience!

Very happy with there dealership.I would highly recommend.

To be fair, the level of service I experience here was definitely better than 1 star. But, after doing the prelijminary stuff to get the car shipped to me--we were close to completing the deal--I was informed that the car had been SOLD... 5 days after I confirmed that we wanted the car and were ready to put down any deposit required. I think these folks are just not used to selling online.

I would put no stars if I could! They were awful!!!!!! I asked for better pictures of the vehicle and they said they would send them to me after it came out of the detail shop then he emailed me and said sorry it’s sold!!! Seriously I had contacted them twice a day wanting to see more pictures. I won’t buy from them.

Good

Great communication!

Very responsive and informative

Great experience

I wish I could give the a zero star rating but I can’t. First off I got prequalified for a loan Through Westlake financing but they wanted me to go though there financing company. It took about 30 minutes to find out that I wasn’t qualified for financing though Ford of Port Richey which I already know. So I told them to try Westlake financing . It took then 2 hours to tell me that Westlake would not finance me so I waisted my time & gas money thinking that Westlake financing would loan me the money that I needed . At the end Ford of Port Richey told me that I would have to put down $ 25,000 just to get the car.

Outstanding management team, my sales rep was very knowledgeable and informative and concerned about my needs. Great team efforts all around and I would highly recommend this dealership

Salesperson very attentive and conscientious

Brianna was very helpful, vehicle failed inspection it was sent to auction

They made it easy to purchase my new vehicle they were very busy with other customers but they did very well taking care of everyone

Great people, very friendly....... would highly recommend

Timely response. Very Friendly,

Drove about 45 minutes to see this truck. Within 1 minute I was told by the salesman to add $1800 for a refurbishing fee and another $1,000 if I don't use their financing.

This dealership was pleasant to deal with. I would recommend them.

Had a good experience with the dealer to the point where I ended buying the car from this dealer.

Love it! They contacted me right after and followed up with calls. Great company!

Good contact and communication

No clue what they are talking about, they keep calling me about a truck I was interested in but they don’t even know they already sold it

Car was sold but I was asked to come and see other deals they had. I was contacted promptly but could not make it there due to my work schedule.

The worst car buying experience I’ve ever encountered or heard of. Called them and asked to hold a truck, drove 3 hours up there only to find out they were in the process of selling to another party. Instead of putting any effort into getting me into that truck, the sales rep found humor in it, and tried selling me $50k plus vehicles. Wouldn’t recommend this dealership to an enemy. Hope this saves others hours of aggravation and time wasted.

Went above and beyond

Drove distance to see this car. Called to schedule test drive. Salesman Did not know the car was either sold or put on chopping block.

Receptionist was wonderful and thoughtful. Salesman, Cleveland was great. He saw that the vehicles didn’t meet our requirements and told us that he’d keep an eye out for those that meet our needs. Although we didn’t buy from New Port Ritchie Ford, the experience was top notch. Thanks.

I never got the chance to go into their dealership but they went out of their way to help me find what I was looking for, even sent me exclusive pricing and showed me alternatives. Highly recommend Ford of Port Richey.

I Orelis can tell that the attention I received was magnificent, fellow Armando behaved as a professional. I thank everyone in the Ford for his attention. I am very happy with my Toyota Tundra truck which is in perfect condition. Once again thanks

I was impressed. No high pressure - just a sincere effort to help me find a vehicle.

They were helpful but I decided for another option

Excellent Customer Service, my sales associate “Angela McCracken” was a pleasure to deal with. She made the process so easy, I couldn’t have asked for a smoother transaction. If your looking for a Ford I highly recommend you drive down to Ford of Port Richey and ask for Angela McCracken. Thanks again!

The price was $3500 more than advertised and there was almost $3000 in hidden dealer fees

Dealership knew what they had. Not much wiggle room on price. Salesperson was excellent to deal with however.

Seen listing and stats on vehicle but no pics. So I called to make sure it was there and someone named Desi said it was, so off I went. Got there and was passed off to Steve who was great! He told me the vehicle just got there and was going thru service inspection before being offered for sale. He showed me vehicle and let me drive it but in the end, turned out to fail inspection and was NOT FOR SALE. Probably shouldn't list a vehicle for sale online before you actually inspect it to see if it's sale worthy...VERY DISAPPOINTING!! Thank you Steve for your professionalism and kindness.

they were very interested in doing business and were very helpful

Still talking . Loving the experience so far .

Noah worked with me; great guy and pushed to get me a fair deal. I left the dealership and had to come back.

3 people initially contacted me. Afterwards dealer lowered price by 2k, never contacted me.

Though I ended up purchasing a car from somewhere else, it was not because of the dealership. Everyone I encountered at Ford of Port Richey were very nice. It purchased elsewhere only because they did not have in their inventory a vehicle that worked for me. Nick, the sales guy was very professional, sweet, and made every effort to help me. If you're in the market for a Ford or used car... give them a go.

This dealer was nice and quick in his response. I really appreciated all his help

Very respnsive. Car overpriced for miles

Wanted to buy that day. Made offer. Salesman called 5 days later. Got smart because I already purchased.

Very nice experience with Ford of Port Richey

I had been looking for a 2014 Mazda 6 since before Christmas and had seen this vehicle posted, I contacted the dealership over the internet, called twice, including 40 minutes before arriving at the dealership, to make sure the car was still available, since I live in Brooksville. I arrived to discover that the car wasn't even on the lot. I feel that it was a bait and switch. But I wasn't biting and left upset feeling that they had completely wasted my time. I continue to watch the post and the car remained posted for 2 more days following. I would not recommend this dealer!

Great sales person

I wouldn't know too much because I received an email requesting me to see the vehicle that evening and I responded to the salesman that I would be there. When I arrived the salesman had already left and it took someone 20 minutes to look for it just to get back to tell me the van had already been taken to the auction. I was disappointed after driving a half hour. I am sure it was just an oversight but still I could have done something else with that time.

I was extremely happy with Port Richey Ford from my salesman Josh to Finance Don, easy deal, they took all of my concerns into consideration and it really was a pleasurable experience. Plus I love my Lincoln MKZ.. Thank you, to Josh and Don

They responded well and answered ask questions. The truck just didn't check all the boxes I was looking for. Very friendly sales staff.

Everyone was great, thanks to all.

I was going to get up early to be at the dealership when it opened to purchase the truck. All I asked was for a call the night before to my trip would not be wasted. I got that call at 11:30 the following. Needless to say I had not driven that distance without knowing for sure the truck was still there. I have since purchased another truck. Their loss.

Very prompt response and follow up by Nick

Great people. Not the usual pushy salespeople. A pleasure to deal with

Way to pricey for an old car!

Very quick and easy negotiation. As with any sale I had a figure I knew the car was worth buying it at a dealer. The salesman was very professional and they treated us fair. Would do business again.

Great buying experience!

Internet sales team for Port Richey Ford responded to me in a timely manner to my request via Car Gurus. As soon as I arrived at the dealership to look at the 2013 Corvette I was interested in I was greeted with open arms and welcomed as a family member. Not only was I greeted by staff members, but even one of the owners came to me to make sure someone was taking care of me. He even took time out of his busy schedule to give me a history lesson on the Shelby Cobra they had on the showroom floor. In over 40 years of dealing with various dealerships this was the first time I've ever experienced anything like this. Port Richey Ford really does want your business. I owe this all to Car Gurus for helping me find the car I was looking for. It's a great site if you're looking for a great deal on a Corvette. Keep up the great work.

They were professional but not prompt,not aggressive in offering their sale. We might have consider them but they were late.