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Ford Country
About Us
"At Ford Country, you will find an entire staff of people that are highly trained and motivated to make each and every customer feel like they have found a home in the auto industry." - Gary Ackerman
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Today 8:00 AM - 8:00 PM (Closed now)
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280 N Gibson Road
Henderson, NV 89014
Our Amenities
- Diner located on property
- Vehicle Home Delivery Available
- Handicap Accessible
- Complimentary service drop-off courtesy shuttle
- Complimenatary Coffee
Media
Service Info
Service Hours
Dealer Reviews
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Nov 26, 2025
They contacted me, however it was difficult to get the info I requested in original email to them. They were not very helpful, they never told me the vehicle was sold. I found from Cargurus that vehicle was sold. Then I see it advertised again for a day. Bait & switch to get me to come in for another vehicle that I’m not interested in. It’s a good thing I didn’t have to drive 2 hours to dealership to get my time wasted. Because I found out from you it was sold. Does anyone in this country know what customer service means anymore? Tom C
They advertise cars they DO NOT HAVE! Tell you “it was just sold.” Then try selling you something else. They then leave the car on their website and car gurus and actually keep lowering price even after it was “sold.” Extremely slimy, unethical tactics. Wouldn’t recommend wasting your time to get scammed and lied to.
May 25, 2024
I had a great buying experience at Ford Country. I was able to get the vehicle I wanted at the price I wanted. There was a slight glitch in filling out the paper work, but the team “made it right” which I’m quite happy about. If you are looking for a Ford, go see the folks at Ford Country!
May 3, 2024
Dealer contacted me quickly and professionally
Show older dealer reviews 57
Aug 23, 2020
Great customers service from Jason and Kelly
Aug 14, 2020
Great people and fast response time
Jun 5, 2020
Mike contacted me immediately when submitting my request. He understood that I did my
homework/research and worked with me to make a sale. He was available for answering
my questions and after all was said and done, and I was satisfied that they were offering
me the best deal, I worked with Mike to complete the sale and now am a proud owner of a
new Ford, from Ford Country!
Apr 11, 2020
They work with me until he was able to get a deal... Ask for Mike K ... he keeps his promise...
My experience with the dealership was very satisfying. We reached a deal in one day, all done over the phone. By the way, the LaCrosse is a great secret among luxury cars.
Oct 11, 2019
Response from current dealership:
Thank you Budona for taking your time to leave us a 5 star review! We are thrilled to hear everything was able to be handled so easily! We look forward to seeing you again soon!
Kind people tried to help but we called ahead of time to see if a vehicle was there which they told s it was and when we got there it apparently sold the other day wasting our time.
Sep 10, 2019
Response from current dealership:
Hello,
Thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. If youd like to discuss this matter with our Director of Guest Experience, Sean K. Please give us a call at 702-558-8002 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
Thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. If youd like to discuss this matter with our Director of Guest Experience, Sean K. Please give us a call at 702-558-8002 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
Aug 13, 2019
They advertised 2018 Ford Explorer for sale then
to find out they told me it was for law
enforcement only well there was no mention of
that in the advertisement you need to state
things like that when you advertise a SUV for
sale well I'm dealing with 2 other dealerships in a
2019 Ford explorer at the same price and no
issues who they sell it to.
Aug 14, 2019
Response from current dealership:
Hello Glenn,
We apologize for any miscommunication. All Explorer's that we sell to law enforcement (Explorer Interceptors) are only available for purchase to law enforcement. They are specially designed and manufactured strictly for their use. As stated on our website, although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. Please give me a call or email me directly if you have any questions.
Sean Koon
Guest Experience Manager
702-558-8002
skoon@fordcountrylv.com
We apologize for any miscommunication. All Explorer's that we sell to law enforcement (Explorer Interceptors) are only available for purchase to law enforcement. They are specially designed and manufactured strictly for their use. As stated on our website, although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. Please give me a call or email me directly if you have any questions.
Sean Koon
Guest Experience Manager
702-558-8002
skoon@fordcountrylv.com
Jul 16, 2019
Prompt response and professional service
Sep 2, 2019
Response from current dealership:
Thank you for your 5 star review Floyd! We appreciate all your kind words!
The service was excellent they responde in immediately sales person was attempted knowledge of the car the That I bought from them thank you
Jun 28, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mar 13, 2019
Deposit was paid. Dealer unethically sold to
higher offer.
Jun 29, 2019
Response from current dealership:
Good afternoon, I would appreciate the opportunity to address your concerns personally. Please reach out to me directly and I will do my best to turn your experience around. I hope to hear from you soon. Jose Torres 702-558-8156
Mar 13, 2019
Excellent fast reaction on my request
Jun 28, 2019
Response from current dealership:
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Jun 28, 2019
Response from current dealership:
Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!
Jan 28, 2019
The sales staff was very helpful, especially Cathy Rios.
Jun 28, 2019
Response from current dealership:
Joe,
Thank you for taking the time to leave us your response to Cathy's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Thank you for taking the time to leave us your response to Cathy's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Bait and switch. When I went to the dealer they didn't have the car and tried to sell me a new one. Wasted my time.
Jun 29, 2019
Response from current dealership:
Good afternoon, I would appreciate the opportunity to address your concerns personally. Please reach out to me directly and I will do my best to turn your experience around. I hope to hear from you soon. Jose Torres 702-558-8156
Oct 31, 2018
Robert was just great.
Jun 28, 2019
Response from current dealership:
Thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Jun 28, 2019
Response from current dealership:
Our staff works hard to go the extra-mile for our valued guests! Please let us know if you have any additional questions about services you received and thank you again for choosing Ford Country!
Jun 28, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Jan 2, 2018
It’s just a catch, scheduled to stop by but in 15 minuets told it’s sold and offered other vehicles.
Sep 21, 2017
Chad was very helpful and courteous.... Great service!!!!
Sep 4, 2017
Terrible service! I forgot my registration at the dealership (got mixed up with
other paperwork) and they would not hand it over to me until I threatened not
to leave without it. They took my property hostage just so I could come back
another day. DO NOT BUY FROM THESE UNPROFESSIONALS!
Jun 14, 2017
the best experience I've had at a car dealership! Guaranteed I will return when I am ready to purchase. No pressure, very courteous, and mindful of what my needs were. If you want to be treated right.......you need to check them out! You won't be sorry!
Dec 23, 2016
Truck was sold but ended up leaving with something I liked!!
Dec 11, 2016
Very excellent from our first email.
Sep 24, 2016
Great response.
Aug 30, 2016
They have great service, knowledgeable but prices start out a little high on there cars.
Aug 23, 2016
Bought the car, that says it all and extremely satisfied with my sales guy Kevin Schwan for his help getting the deal done.
Aug 1, 2016
Dealer responded immediately.
Jul 25, 2016
Very good
Jun 24, 2016
Frank was my car salesperson and he was very professional during the entire experience. He answered any questions we had and worked with us to ensure we got the best deal possible.
May 29, 2016
Excellent response and followup
May 3, 2016
Went in and the guy who had been contacting me was too busy to even meet me. He sent another to talk to me after 30 mins of waiting...
Mar 25, 2016
Dealer was able to lower my loan
interest rate to 1.5 % for used truck
Jun 25, 2015
Great, quick and fun experience. Thank you!
May 17, 2015
Very good service
Mar 9, 2015
the best experience I've ever
been buying a car they make it so
easy and friendly people! they
work everything for me that day
after one hour we ready to go
with the car that I wanted! My
agent name was Kevin!look for
this guy!
Mar 10, 2015
Response from current dealership:
Thank you Patrick for allowing us to earn your business!!
Jan 24, 2015
Best service Sherri was very good and
we purchase the impala and very happy
with it
Mar 10, 2015
Response from current dealership:
Hi Tammy, On behalf of everyone at Ford Country.. Thank You for allowing us to earn your business!!
Jan 15, 2015
Got a great deal. Lots of used trucks to
choose from.
Mar 10, 2015
Response from current dealership:
We appreciate the awesome review.. Thank You Marty!!
May 11, 2014
The sales rep was a dolt. Typical high pressure tactics used decades ago by shady dealers. When I go to management it is implied that I was at fault for receiving bad service. I'll drive to California before I buy from these idiots.
May 6, 2014
The overall experience from the moment we arrived until we drove off the lot was exceptional. Rod, Bob & Kevin were great to deal with. We had a price in mind and after some back and forth we bought the car for the amount we originally offered.
FYI...Be sure and check out Mustang Sally's restaurant. The food, décor and service is terrific.
Jun 10, 2013
This dealer took more than 24hrs to reply. They called after 8pm
only left me the office number and when u called back that night
about 8:30 they were closed. I did not hear back until the next late
afternoon. We spoke for 5 min, it was typical car sales, I
expressed my needs, the sales guy said great, I got return call 48hrs
that the truck I wanted was sold. Have not heard back since
Oct 31, 2012
The experience at Ford Country was amazing from beginning to end.