Folsom Lake Toyota

It all good

It was good, we found another car that worked out great for me to buy.

I was contacted shortly after I submitted my request. Unfortunately the vehicle I was looking for sold by the time I got back a couple days later. Great job on their response time.

Car was not in great shape. They tried to work with me but didn’t like that I was cash buyer.

We had a very good experience working with Mitchell and the other folks at Folsom Lake Toyota. Being a Toyota dealership, they weren't too knowledgeable about Teslas. But they were friendly, considerate, and not pushy. We ended up buying the vehicle, and a week later are quite happy with the purchase.

They are very professionals, knowledgeable,fast service and no going around the bush for add ons.

The guys over at Folsom Toyota, from the floor salesman to the finance manager, were very easy to talk and deal with. I have been looking for a new 2023 Toyota Tundra for over 2 weeks now. I would get the run around regarding pricing, finance, and availability of their vehicles. (ie: some were in transit but they didn’t want to pre sell them that day to me for some reason) So luckily I found Adam at Folsom Toyota. He LISTENED to my needs and concerns. He was very knowledgeable and helped walk me through the steps to reserve a Tundra they had in stock. We already had most of the paperwork done prior to stepping foot in the dealership. This buying experience was by far the best new auto buying experience I’ve ever had. The guys at Folsom Toyota are honest, open, and will help u every step of the way to making your auto buying experience a great one. I highly recommend everyone to check out Folsom Toyota for your auto buying needs. Ask for Adam or John Lee and they will take care of you!

It was great

The dealer was pretty responsive, although some of the early responses felt like they were templated or auto responses to an inquiry. I had an issue because the price at the dealership was much higher than the price listed for the vehicle. I was able to work out a fair price for this vehicle, and my assigned concierge was patient and straight forward with me on getting an out the door price without any sort of run around. I did have to wait quite a while for the financing person, despite already having my loan preapproval and a solid idea of what I was going to pay. The finance lounge here is pretty rough, the chairs are comfortable but pretty beat up—-not as nice as the front sales area. Overall, I had a good experience with Folsom Lake Toyota. Just be cautious of dealer mark up, and just with any dealer—-they are going to try and close you so you leave with less money in your pocket. Do your homework, come prepared, and you will have a great experience.

Extremely professional!! Dealer conducted follow up. However, the vehicle sold quickly. Will definitely continue to review their inventory. Keep up the great work.

did not respond to my follow up question

Perfect. From start to finish. Thanks to Jose❤️ love my purchase

Friendly Honest and reasonable!! Thanks Folsom Lake Toyota!

They were amazing. Best price on this model on the whole page. I now own it! Zero hassle and so easy. Best dealership ever. We have purchased new from them in the past. What a great team and great experience. Ken, Ben and Nate rock!!!!

Dealer stating that no mark up on vehicle however, they added accessories to the vehicle worth over $3000.00 that customer is mandated in order for the dealer to sell it to the customer.

Very responsive and not aggressive. Very good experience.

Great service and was able to be approved quickly..

Good asked about recalls sent carfax report! Had an outstanding recall so I wasn’t interested! That was it!

Tried to sell us the car for above the listed internet price. Told us the car was in demand - we knew it had been sitting in the lot for a few months. Didn’t wash the car or provide an overview on the car features. Immediately after driving away maintenance light came on for an oil change. Definitely wasn’t a service orientated sale.

The salesman told me they do not sell at MSRP. He told me they add-on $4000 in accessories.

Nice customer service

Team there was very helpful. Didn't find a car that was the right fit.

Talked to the dealership and was planning to go out to se the car with strong possibility of purchasing. The car dealership sold it after talking with them

Greatest experience!!! I will recommend this place to my family and friends…

If you’re looking for a car and a fair honest salesman. Ask for Jerry in internet sales. I didn’t even buy but he’s awesome

No assistance when I was actually next to vehicle Said appt needed nobody even out in the lot Delayed online responses Overpriced

too many miles on car they got right back to me though

I asked for the service records, at first they said they didn't have them. Then a while later they emailed them.

Folsom Lake Toyota was wonderful to deal with... the people who work there are very professional and really good at following up. I am very happy with my purchase and will absolutely be recommending the dealership to my friends and family.

Great experience... quick, courteous and very professional. It was 2 hours from texting the dealership to driving away with a car.

We had a great experience with Folsom Toyota. AJ is super friendly, knowledgeable and answered all of my questions. We had to drive from SF and he made sure that the vehicle I was interested was ready for me when we arrived. Now I’m the happy owner of a new to me Truck. I highly recommend AJ at Folsom Toyota

Folsom Lake Toyota was good to work with. I did negotiate and purchased this Toyota Highlander. A beautiful SUV.

Seemed like a good dealer to work with on a purchase.

Great experience. Jorge was great to work with. Everyone at the dealership was nice and I left feeling like I got a decent deal.

Overall Great experience purchasing our family vehicle from folsom lake Toyota dealership. The car salesmen"Steve" was very welcoming and helpful. The sales manager "Mike" was very understanding and knowledgeable about the quality & pricing of their vehicles.

Overall a good experience. They did not have the vehicle listed on Car Gurus, but were able to find a suitable substitute.

I,purchased this vehicle. The salesman was very knowledgeable about the truck. I would recommend him to my friends.

I like that he was pretty laid back....he didn't pressure me. It was obvious i wanted the car so he just showed me all the features and made sure I got a good price for my trade-in. I was afraid it was going to be one of those cases where we got "well sorry, but the car you wanted has bee sold....but we have another to show you"....like they do for rentals. This wasn't the case - the car I wanted was real...and it was available.

Dealer did respond to first call about vehicle and setting up for test drive, but didn’t reply back to notify vehicle was sold after appointment. Would of been 2hours of driving there. Thanks for CarGurus alert notification updated me vehicle was gone.

Answered my email question quickly, email for appointment to test drive, never heard back , Cargurus notified me the next day that the car sold.

I was in the process of purchasing this vehicle when they told me another salesman had already sold the car. I also looked over at the quote they gave me, there was bogus fees

Steve Dowd was my contact/sales guy and he was very understanding of my needs and situation. He was accommodating and made my transaction as painless and effortless as possible. So far, no issues with my new truck and I am happy to give the Folsom Auto Mall/Folsom Lake Toyota a shout out.

Good customer service

Vlad was most helpful and courteous. Kept in contact via text and phone.

Great service

The dealer did not inform me after selling the vehicle (that I was interested in) to some other customer, even though I had taken an appointment for test driving that vehicle. When I reached the dealership, the salesman pretended not to know about the sale, making my drive to the dealership a wasted trip. Secondly, the salesman tried to interest me in an older vehicle that I was never interested in, as if I wouldn't notice! If he had just let me know as soon as the vehicle was sold, that would have been professional and ethical salesmanship. Highly disappointing. They will certainly not earn my business, that is for sure!

It was great.i bought the car & the staff was extremely generous..

Good deal. Too far for me

Excellent response.

Was contacted immediately.

I bought the car! Steve and John of the Internet Sales department were courteous, friendly and very efficient. I felt that the entire purchase process was very transparent and professional. The dealership is lovely. The car was immaculate and presented in the best possible way. The finance guy (I forget his name, sorry) was excellent. I drove home in a couple of hours in my new Toyota and am still smiling. I highly recommend Folsom Lake Toyota!

Very knowledgeable about the vehicle

They were friendly and replied quickly. They answered all my questions.

Worst experience with car shopping I have had in over 20 years. Since I had a two and a half hour drive each way to the dealership I asked multiple times about dents or dings that may not have shown up in pictures. The salesman assumed me the truck was fine with only a minor scratch and I would love it once I saw it. He even had me on the phone as he walked around it looking. Once I got there I see multiple dents and dings with one having the paint chipped off. He claimed he didn't notice them. On another note there was an invoice in the glovebox for over $2,000 of work that was not on the Carfax OR revealed by dealer. I left a review on Google similar to this and the General Manager responded asking me to email him. I did and heard nothing back.

Got the car! Staff and the entire place was enjoyable.

I bought the car.. They responded right away. They did an awesome job. So accommodating

Salesman Was nice but doesn't know about teslas.. complained about age of the rental teslas they bought at auction but will not negotiate- this story about making us an offer is a joke - priced too high for a basic car sold by a totota dealer- stick to toyotas

Prompt, courteous response.

I bought the truck! Excellent service and care of me during the transaction! I highly recommend this dealer.

Went direct to the sales manager & made a purchase that I'm quite happy with so far,All the folks there were professional & courteous + made the experience great,Thanks Guys!!

Fantastic! Very refreshing.

Emailed me right away. Very friendly Will likely buy a car from him.

They did great really worked with me Adam was really good

They were very responsive

Ben the online salesman and Devin the financial manager ate great guys very patient and overall cool people

Helpful & friendly. Responds quickly

They answered my email in a timely manner.

I appreciate the follow up alothough I chose a different dealership I highly recommend this dealership!!

Great customer service and follow up. They were helpful in trying to put together a special deal for me but someone else bought the car I was interested in before I could get to the dealership. I would give them a 10 for customer service! Ask for Rick the internet sales manager-very helpful.

Great service

If I could rate 0 stars I would. They discriminated against me, and without any information on my credit or income and expenses claimed I needed a co-signer and that they could not make a $200-ish payment work on a 13 year old car that was priced well over blue book. They were rude and un-responsive in many conversations with multiple workers at this dealership. Their mistake, we are planning to purchase a couple of vehicles this year and will absolutely not be doing so at this dealership! Don’t waste your time and money with this dealership people! Unless you feel like getting discriminated just by the way you look.

Got back to me and keep me updated

Excellent

Test drove a car with my daughter. The salesman Ricky was low key and personable. We decided against the vehicle, but would recommend Ricky.

No nonsense purchase. Vehicle had 2600 miles on it and and was priced right. Friendly sales staff, felt good about everything except the usual pitch to buy an extended warrantee, after which if you decline, you get the cold shoulder from the finance guy. Oh well.

I sent a request for a vehicle and someone called me back, they told me I needed to come down and I said fine. Since I have to travel over an hour to get there, I asked the sales guy to send me an email if the car did not see before i came down, that was a waste, no on called me and i wasted a trip.

Quick to respond and great customer service.

Got response immediately

A real pleasure to deal with! John Key very professional and very helpful Would recommend FLT to anytime. .

Good.

My experience was great, the sale rep. was very helpful and informative. The only negative experience is the car was over priced and the sale rep. said the price is not negotiable. My only regret is I shouldn't have settled.

The salesman sat in front seat instead of husband. Salesman did not say a word the entire test drive..awkward

I got this toyota through your site and it was grate deal...rhanks

Quick to reply and car was still available which is always positive!

Good follow up from dealer. The car was manual and want automatic.

Terrible service don’t waste your time I called about this truck I made an appointment the guy didn’t even show up and failed to let me know that they already sold the truck. Zero professionalism.

Great service

The staff was very helpful an knowledgeable.

Starting with CarGurus.com, I started looking for used Toyota Camrys. After visting several dealers, I decided I would be better off getting an older car from a reliable dealer. Sales Consultant Blong Thao answered all my questions, and after a few weeks, found me a car within my budget that met all my requirements. I bought a 2002 Toyota Camry Solar SLE V6, 166K miles, single owner, no accidents, lovingly maintained, new tires, runs perfectly smoothly. Very happy, and got everything, including 1 year warranty, within my budget. When I went over the car and the deal with my family, everyone agreed I had gotten a very good deal. As a first time car buyer, first time driver, I had to minimize my risk within my budget. I highly recommend this dealership for new buyers. All my questions were answered clearly, succinctly, and correctly, and all the details were taken care of.

They were very responsive to my inquiry. I sent in a request that evening and by 9 pm I had already received an email back. We purchased the car and were in and out of the dealership in less than 30 minutes.

Did not waist my time. Truck I was interested in had mechanical issues they called to let me know before I made an almost two hour drive to see it.

Ali was great,I would suggest this dealership if your looking for a nice car a great service.

Great communication with online sales.

They no longer had the car but offered to help me find another one.

Good

Just not the car I was looking for. They responded quickly

John Key stayed in touch with me while I was traveling before I made it up to Folsom for the test drive. I was treated like a VIP by both John (Sales) and Steve (Finance). Great experience and Hohn took the time to go over everything in my new 2016 Prius. My girlfriend just bought a new Camry at a different dealer and they basically handed her the keys after a 2 hour wait. Didn't show her how to do anything on the car. Folsom Lake Toyota was AMAZING!

Great information

Very well handled

Quick response great communication

Best price in area. We ended up with a different Prius than we went to see. Better color and same price.

Fair deal not great

They sent me all the information I requested and answered all of my questions pretty patiently. I had a lot of questions... we just couldn't work a deal that fit my needs.

This dealer is responsive and follows up on the inquiry.

Got lots of help from sales staff and a good price offer - I just ended up purchasing closer to home.