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Today 7:30 AM - 6:00 PM (Closed now)
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Flow Auto Center of Charlottesville
About Us
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Today 9:00 AM - 7:00 PM (Closed now)
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960 Hilton Heights Rd
Charlottesville, VA 22901
Our Amenities
- Free Wifi
- Coffee
- Snacks
- Service Loaner Vehicles
Service Info
Service Hours
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⭐️⭐️⭐️⭐️⭐️ Unbelievable Experience at Flow Honda of Charlottesville! ✨
I’ve purchased quite a few cars over the years, but my experience at Flow Honda of Charlottesville stands out as one of the very best I’ve ever had. From start to finish, every single staff member went above and beyond to make the process smooth, transparent, and enjoyable.
What truly made the difference, though, was Reagan. She is absolutely exceptional — honest, knowledgeable, and genuinely cares about her customers. Reagan took the time to listen to what I was looking for, answered every question without pressure, and made sure I drove away completely confident in my decision.
It’s rare these days to find a dealership where everyone works together with integrity and enthusiasm, but that’s exactly what you’ll find here. Whether it’s your first car or your tenth, go see Reagan and the amazing team at Flow Honda of Charlottesville — if you want a good, honest experience, this is the place to go!
Apr 22, 2025
Dishonest online vehicle descriptions, rude service.
Drove 3.5 hours one-way to see a specific vehicle only to discover it had a cracked windshield — a fact that was not disclosed online or visible in the photos. The crack had been filled with resin, but it was still about the size of a quarter and less than an inch from the center of the driver’s field of vision. Just driving it around the block gave me a headache.
I’ve been searching for a very specific year/make/model/trim — a car well known in the harpist community for being ideal for transporting gear. I was serious about this car, and I drove eight hours round trip with traffic to see it. This car is no longer in production or I’d buy it new.
When I pointed out the crack and said I wouldn’t have made the drive if I’d known, the manager told me, “You should expect that from a cheap car.”
I’m sorry, but $15,000 is not cheap to me. Nor was this the cheapest vehicle in the tristate area. While the dealership offered $300 off to
Show older dealer reviews 58
Mar 28, 2024
The dealer was very responsive and kept me informed the whole time
I would give ZERO stars if it was possible. I had been in contact with the dealership for 2 weeks via email.
We agreed on me trading two cars for one. I booked a hotel and my wife and I traveled there last Friday
evening. We arrived at the dealership at 10 am to make the deal. they told me they had taken the car to get
an oil change. For approximately 2.5 hours multiple people had been telling us the place was busy where
they took the car. I asked where it was so I could see it in person. The manager then stated they found a
mechanical issue with the car and had taken it to get fixed. They had been lying to us for over 2 hours.
Needless to say we left. They could have postponed our trip, could have been honest. We are out hotel,
gas, meals, and time. Very shady dealership. DO NOT DO BUSINESS WITH THEM!!
Feb 12, 2024
Response from current dealership:
Hi Eric, Thank you for bringing this to my attention. If you are willing, please reach out to me directly at (434) 220-2665 so that I may address your concerns. I look forward to hearing from you. Best, Shawn Ayers, General Manager, Flow Auto Center of Charlottesville
Dec 20, 2021
They were very responsive. Unfortunately the vehicle sold before I could get to them to check it out but they are still very helpful on trying to find another one that I may like
Oct 29, 2021
Paul and Kelsie were wonderful to deal with,everyone who worked there was very nice.Best experience I’ve ever had at a car dealer.Thank you Umansky Honda !!!
Oct 2, 2021
5 stars!
Jun 13, 2020
Great experience, everything went smoothly
May 11, 2020
Answered inquiry promptly and courteously
Apr 17, 2020
Great dealership!
Mar 20, 2020
Nice dealership
Feb 11, 2020
Great quick replies and answered all my questions. I ended up purchasing a vehicle elsewhere but was very satisfied with my experience contacting Umansky.
Jan 5, 2020
They responded promptly unfortunately I couldnt be available to look at inventory.
They got back to me quickly, I did a quick look over and test drive that day. I came back a day later, wrote a check,
got quick financing for the rest and drove home in my 2018 Tacoma. Got a good trade in value on my older Tacoma
too. I usually HATE buying vehicles but this went very smooth. Five Stars.
I spoke with a salesperson on Friday and set up an appointment for the next day at 9:30. When I arrived I was told the car was taken for an overnight test drive and would not be back until the evening. I drove 45 minutes to get there and altered my morning plans so I could see the car. Very disappointed that no one contacted me to let me know the car was not available to look at.
Oct 10, 2019
Wonderful service will do anything to get you a car from them
Jul 13, 2019
Everyone was great! The only thing is they didn’t clean out the trunk or the center console while being detailed.
Jul 3, 2019
Very helpful on the vehicle I was interested in
May 16, 2019
Very responsive dealership but I decided to
purchase from a dealership that is closer to
my home and had better pricing on the car
that I wanted.
Apr 1, 2019
Friendly
Feb 8, 2019
The man I was supposed to meet wasn’t there , didn’t even contact me. another man helped but he didn’t even know nothing . Nothing wrong with the car But, they are very pushy!
Jan 22, 2019
Good dealer we were just not able to come to agreement with the price
Dec 28, 2018
Great experience. Staff was diligent and prompt. Nice, no pressure atmosphere.
Dec 20, 2018
They called me several times but vehicle they had was not an all-wheel-drive so I never went in
Nov 5, 2018
The dealership answered all my questions, and appraised my trade-in. They told me I could get more for my car by selling it to a privately, which I opted to do.
Sep 4, 2018
Extremely helpful in finding the vehicle I wanted at a price that was fair and affordable.
Aug 30, 2018
Did a great job
Jul 1, 2018
Worst dealership I've been to. I went in there a lot because I'm a first time buyer and I was looking at Outbacks, the last time I went in there, just wanted to start up a car and play around with it, it was the type I was looking for, wasn't bothering anyone, and they were rude, really rude and basically told me to leave. Kevin never took our appointments seriously and always had something going, not just once or twice but every time. He was unprofessional and rude. They have a 2012 Outback with 215k miles and it has visible damage, I saw it, they have no pics of it on their website and have it listed at almost 10k with taxes. What a joke. Do not go here if you want good service and reasonable prices. Ended up buying from a great Subaru dealer up north.
Jun 25, 2018
Overall experience with Marion Fox was very good. But I did not appreciate the high pressure effort by the Finance Manager to sell an extended warranty. If you want a seasoned customer to buy something you need to provide more information earlier in the process rather than shoving a one page sheet under our noses as we're trying to finish the sales transaction.
Jun 16, 2018
They listed their "dealer's price" for the model I am interested in as the vehicle's MSRP. But turned out their price is actually $3000 above MSRP!!!
May 7, 2018
Quick to reply and provide answers to all questions. Not pushy.
Apr 12, 2018
had to call 5 times before anyone called me back
Mar 25, 2018
James went above and beyond to help me with my buying choice.
Aug 16, 2017
They answered my questions & sent several emails to me to come
see the vehicle.
I was going to put that my experience was good on here, but I am noticing
that since speaking with me, the car was brought down to lower price and
then sold. They were not willing to work with us that way and I am honestly
very upset at this new information. I thought at time the salesman was
doing the best he could to help us out, but clearly we were not getting the
full advantage help we should of gotten. The car was 18,995 when we tried
to negotiate and they said they could not do any better than that and now
we find out week later they lowered price and sold it to someone else......I
really wanted that car and they were just 1000 over our budget and that
price lowering would of made the sale to us most likely. I am thoroughly
upset over this.
Apr 24, 2017
Made a fair offer and had a good experience with the dealer.
Feb 21, 2016
Shawn was excellent to work with and overall I am very satisfied with the
service. Wish I would have received a key chain for my new set of keys...
May 28, 2015
I needed a car quickly and I was comparing local dealers. While they were willing to work with me, they didn't work as hard to offer me a better deal or offer the information I requested.
Apr 7, 2015
Everyone there is helpful and nice. My
salesman, Gavin, kept me informed thru
the process. I am quite picky and he was
very patient and took care of all my
concerns.