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Florida Fine Cars Palm Beach
About Us
In the years since our founding in 1993, Florida Fine Cars has positioned itself as a premier used car dealership in the South Florida market. Providing quality used cars at affordable prices, while treating our customers to our very best experience has been the key to our growth. We understand that quality in products and customer service are the keys to good business. While we have increased in size, our mindset has remained on the Core Values below that lay the foundation to which everything we do must live up to. 1. Bring PEACE OF MIND to used car buying 2. Save customers money with LOW PRICES 3. Provide customers our best used car SHOPPING EXPERIENCE 4. Present car shoppers choices with a LARGE SELECTION of vehicles
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Today 9:00 AM - 9:00 PM (Closed now)
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1220 N Military Trl
West Palm Beach, FL 33409
Our Amenities
- Coffee
- Filtered Water
- Vending Machines
- Wifi
- Seating Areas
Media
Service Info
Service Hours
Dealer Reviews
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Mar 20, 2026
Great talking with them
Feb 5, 2026
I was there just to look at this vehicle. It came in advertised, but it was not detailed. It was still dirty inside.
Dec 26, 2025
Great experience.Brandon helped me so much with my over the phone process but was unable when I arrived to the business But Michael Roberts stepped in and helped as soon as I walked in the door. Because Brandon was not there. So overall my experience was a 10
Jan 14, 2026
Response from current dealership:
Thank you so much for the 10/10 rating! We are thrilled that Brandon was able to provide such great support during your over-the-phone purchase process and that Michael Roberts was ready to step in immediately when you arrived at our South Florida dealership. This kind of teamwork is exactly how we ensure a smooth transition from online shopping to driving away.
Thank you for choosing Florida Fine Cars West Palm Beach!
Thank you for choosing Florida Fine Cars West Palm Beach!
Dec 25, 2025
Good prices
Jan 14, 2026
Response from current dealership:
Thank you for the feedback! We work hard to maintain good prices and provide the best value on every used vehicle in our inventory. We believe that competitive pricing is key to a great customer experience.
Thank you for choosing Florida Fine Cars West Palm Beach.
Thank you for choosing Florida Fine Cars West Palm Beach.
Nov 25, 2025
Response from current dealership:
Thank you for letting us know! We appreciate your honest feedback that we were very persistent.
We understand that you are not able to proceed right now because you still do not have a down-payment available. We respect your decision and your timing.
We will keep your interest noted and remain available when you are ready to move forward.
We understand that you are not able to proceed right now because you still do not have a down-payment available. We respect your decision and your timing.
We will keep your interest noted and remain available when you are ready to move forward.
Nov 25, 2025
Response from current dealership:
That's useful feedback! While we aim for personal attention, we're glad to hear that even the automated response successfully answered your question. Efficiency is important, and we appreciate you letting us know that the system was helpful.
Sep 2, 2025
Giovani went above and beyond in working with us to make the trade and sale work. We are happy with the people and process.
Sep 11, 2025
Response from current dealership:
Thank you for the kind words!
We’re thrilled to hear that Giovani went above and beyond to help make your trade and purchase a success. At Florida Fine Cars, we pride ourselves on great people and a smooth process, and it’s wonderful to know that came through in your experience. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything in the future!
We’re thrilled to hear that Giovani went above and beyond to help make your trade and purchase a success. At Florida Fine Cars, we pride ourselves on great people and a smooth process, and it’s wonderful to know that came through in your experience. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything in the future!
Aug 26, 2025
I called them twice and they said they would get back to me but no one ever got back to me. I started the process by purchasing online from Cargurus and did not receive a response immediately. I called last Saturday and left a voicemail and no one ever called back.
Sep 11, 2025
Response from current dealership:
We sincerely apologize for the inconvenience you experienced and for the delay in our response. At Florida Fine Cars, we strive to provide prompt and attentive service to all our customers including those purchasing from out of state.
In fact, our team did reach out to you via both email and phone, but we understand you may not have been available at the time due to being out of state. We're truly sorry that we weren't able to connect with you when you reached out again.
Please know your interest and time are important to us, and we regret any frustration caused by the missed communicati
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In fact, our team did reach out to you via both email and phone, but we understand you may not have been available at the time due to being out of state. We're truly sorry that we weren't able to connect with you when you reached out again.
Please know your interest and time are important to us, and we regret any frustration caused by the missed communicati
Aug 15, 2025
Response from current dealership:
Thank you for your kind words! We're glad you had a great experience with our customer service and found our vehicle selection to be very good. Thank you for choosing Florida Fine Cars!
Unnecessarily inflated prices. Do I charge taxes and DMV fees? ... Aren't they the same thing? Then $999.00 for driving? It's ridiculous.
Jul 11, 2025
Response from current dealership:
Thank you for sharing your feedback. We understand how fees can sometimes feel confusing, and we’d like to clarify a few important details.
Sales tax and DMV fees are not the same—sales tax is mandated by the state based on the purchase price of the vehicle, while DMV fees cover the cost of registration, tag, and title, which are also required by the state to legally operate the vehicle.
Additionally, Florida Fine Cars clearly advertises that the price of the vehicle does not include sales tax, tag, title, or dealer fees. These disclosures are consistently displayed across al
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Sales tax and DMV fees are not the same—sales tax is mandated by the state based on the purchase price of the vehicle, while DMV fees cover the cost of registration, tag, and title, which are also required by the state to legally operate the vehicle.
Additionally, Florida Fine Cars clearly advertises that the price of the vehicle does not include sales tax, tag, title, or dealer fees. These disclosures are consistently displayed across al
Jun 25, 2025
This was the worst dealership I’ve ever dealt with, after they low balled the value of my vehicle trade by about half of it’s listed value the salesman began to argue and become angry after I attempted to negotiate because I knew he was way below the value. They also replaced the fog lights on the vehicle for sale with incorrect lights for the model and refused to account for this in the reflected price. The vehicle was not cleaned or prepared for sale in any way and they stated that the tires were replaced which the vehicle had mixed types of tires that were incorrect. Overall, very poor experience, they are the textbook shady used car salesmen.
Jul 11, 2025
Response from current dealership:
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. At Florida Fine Cars, we strive to offer fair and transparent service to every customer.
Regarding trade-in values, our appraisals are based on several factors including the vehicle’s condition, mileage, and the current market demand. While we understand that customers may feel their vehicle is worth more, values can vary depending on these real-time assessments.
We regret that your visit did not meet expectations and will review your comments internally to help improve our service
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Regarding trade-in values, our appraisals are based on several factors including the vehicle’s condition, mileage, and the current market demand. While we understand that customers may feel their vehicle is worth more, values can vary depending on these real-time assessments.
We regret that your visit did not meet expectations and will review your comments internally to help improve our service
Trashed out car over priced and fixed pricing (non-negotiable) . Drove 2hrs and a half to see a car in "good conditions", looked great on the video sent, turned out to be nit even in fair conditions, worse than that, sunroof damage and heavily dented to the point water gets leaks in, wheels all cuffed up, interior was horrible with a foul odor, and transmission sounded weird and if all of this I was not informed. Be Aware.
Jun 10, 2025
Response from current dealership:
Thank you for your feedback. We're sorry to hear the vehicle did not meet your expectations. At Florida Fine Cars, all vehicles are sold as-is and listed in their current condition, as noted in our online disclosures. We also follow a no-haggle pricing policy, which helps us provide transparent and consistent pricing to all customers.
We always recommend visiting the dealership to inspect the vehicle in person before making a decision. We appreciate your input and will continue working to provide clear and accurate information to all our shoppers.
We always recommend visiting the dealership to inspect the vehicle in person before making a decision. We appreciate your input and will continue working to provide clear and accurate information to all our shoppers.
I went in to look at vehicle. Right off the bat the tires were worn to where I would not have driven the vehicle off the lot. There were other
less minor issues not disclosed that would have impacted the sale price as well. When I did sit with a sales person they proceeded to tell
me how great their deals were. I told them what I was willing to pay in cash for the vehicle considering things that needed to be corrected to
make it safe to drive.
I was informed that the dealer did not negotiate and by the way, there were additional fees for dealer prep and delivery.
Overall, their ads are deceptive and meant to draw in inexperienced buyers.
May 14, 2025
Response from current dealership:
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Please note that Florida Fine Cars clearly advertises that the listed vehicle price excludes sales tax, tag and title, dealer fees, and optional warranties. These details are provided transparently across all our platforms. We apologize if this information was not fully clear during your experience. Florida Fine Cars maintains a no-haggle pricing policy, as advertised on our platforms. We strive to offer competitive, transparent pricing from the start, and we appreciate your understanding.
Apr 3, 2025
Excellent, quick communication. Very easy to work with and extremely helpful when purchasing a vehicle!
May 14, 2025
Response from current dealership:
Thank you for the great feedback! We're so glad to hear that you had an excellent experience with our team. We pride ourselves on quick communication and making the car-buying process as smooth and easy as possible. Enjoy your new vehicle, and we hope to work with you again in the future!
Mar 19, 2025
Response from current dealership:
Thank you! We're so glad to hear that! If there's anything else you need, feel free to reach out anytime.
Mar 19, 2025
Response from current dealership:
Thank you! We're glad you had a great communication. If you ever need further assistance, don't hesitate to reach out!
Nov 27, 2024
Response from current dealership:
Thank you for your feedback! We're glad to hear that you had an easy transaction and received great customer service. We appreciate your business and look forward to assisting you again in the future!
Nov 4, 2024
Response from current dealership:
Thank you for your feedback! We're glad to hear you found our service helpful. If you need anything else or have any questions, feel free to ask. We're here to help!
Oct 15, 2024
Response from current dealership:
Thank you for your feedback! We're glad to hear that you appreciated the prompt and courteous response. While the car was sold, we're always here to assist with finding the perfect vehicle for you. Please don't hesitate to reach out if there's anything else we can help with!
Oct 11, 2024
WORSE EXPERIENCE EVER!!!
I went to see this car, in extremely bad weather (far away from where I lived). They didn't even have the decency of telling me there was no human agent available to meet me there. I waited and waited, but no one came to greet me, while I kept getting robotic messages that someone will be there to meet me outside shortly. I didn't get to speak to anyone, and I didn't get to see the car at all!!!!!! Worst customer service experience!!!! They should not even get one star honestly.
Oct 15, 2024
Response from current dealership:
Thank you for sharing your feedback. On 10/9, Florida Fine Cars closed early at 1 p.m. to prepare for Hurricane Milton. We apologize for any confusion caused by the automatic text system reflecting our regular hours. In hindsight, we should have encouraged you to call ahead, as many businesses and schools were also closed due to the hurricane.
I drove all the way to the dealer to be told that the car was sold then I got a call later that week about the car being still available and more info would be sent my way but I received nothing. They are nice people but I guess my case fell through the cracks.
Oct 15, 2024
Response from current dealership:
Florida Fine Cars sells all vehicle first come first serve. We have a 3-day return and 5-day exchange policy that customer can use if they do not like the vehicle or if it is not the right fit. This may be the reason why the vehicle became available after it was sold. We apologize for any inconvenience caused.
Aug 21, 2024
Response from current dealership:
Thank you for your feedback. We're glad to hear that you had a positive experience with our team, even though we didn't finalize a deal. If you have any future needs or questions, please don’t hesitate to reach out. We’re here to help!
Aug 2, 2024
Great very helpful
Aug 7, 2024
Response from current dealership:
Thank you for your positive feedback! We're thrilled to hear that you found our service great and helpful. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
Jul 30, 2024
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that you received excellent service from Eddie and that he was attentive and thorough in explaining everything. Your satisfaction is important to us, and we're glad Eddie could assist you effectively. Thank you for choosing Florida Fine Cars!
Jul 23, 2024
Response from current dealership:
Thank you for your feedback! We're thrilled to hear that you had an awesome experience with our team. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!
Jun 6, 2024
Response from current dealership:
I'm glad to hear that! If there's anything else you need or any other questions you have, feel free to ask.
Gentlemen named John really educated me on the phone. I hope to do business with them
Jun 6, 2024
Response from current dealership:
It's great to hear that John provided such informative assistance over the phone! We look forward to the possibility of doing business with you. If you have any questions or need further information, feel free to reach out.
Responded very quickly and gave me all of the information that I asked for. I’m going to see the vehicle this week.
May 23, 2024
Response from current dealership:
That's great to hear! We're glad we could provide you with the information you needed quickly. We hope you have a productive and enjoyable visit to see the vehicle this week. If you have any further questions or need assistance, feel free to reach out.
This car was sold before I got there but Justin called me ahead of time and told me. However I was able to find another car that I liked and Justin from FL Fine Cars took care of me. Justin was upfront and honest with everything and I would definitely recommend him and the FL Fine Car team.
May 14, 2024
Response from current dealership:
Thank you for sharing your experience with us! We apologize for the inconvenience of the car being sold before your arrival, but we're glad that Justin reached out to inform you. We're thrilled to hear that Justin and our team took care of you and helped you find another car that you liked. Transparency and honesty are core values for us, and we appreciate your recommendation. If you need anything else in the future, feel free to reach out. Thank you for choosing Florida Fine Cars!
May 14, 2024
Response from current dealership:
Thank you for your response. We always strive to be transparent and upfront with our pricing to ensure a smooth and honest experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us at 866-540-0558..
They called today to see if I was still interested, but shipping is 2500. I told him I was not expecting that much since it would be a cash deal. I even inferred I would use my car on Poshmark TV. Great salesmanship and General manager. They worked very hard to suit my needs. Honest salesmanship . Puts customer 1st!
May 8, 2024
Response from current dealership:
Thank you for sharing your experience with us! We're glad to hear that our team reached out to you and that you found our salesmanship and general manager to be great. We apologize for any confusion regarding the shipping costs, and we appreciate your honest feedback. Our goal is always to put the customer first and ensure your needs are met. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you in the future!
Sent me the credit app.. Filled it out and was preapproved.. Never called me back.. Sergio was the sales rep. I emailed and called with no response..
May 8, 2024
Response from current dealership:
Thank you providing us with your feedback. We would like to apologize for any miscommunication and will look into this matter. If you have any question or require any assistance, please reach out to our customer care team at 866-540-0558.
May 6, 2024
Response from current dealership:
We're glad to hear that you received great service and found them to be helpful! If you need any further assistance or have any questions, feel free to reach out to our customer care team at 866-540-0558.
Apr 24, 2024
Professional
May 6, 2024
Response from current dealership:
Thank you for the compliment! If you need any assistance or have any questions, feel free to reach our customer care team at 866-540-0558.
Show older dealer reviews 239
Mar 20, 2024
Response from current dealership:
Thank you for choosing Florida Fine Cars, and we look forward to serving you in the future!
Mar 17, 2024
Were very informative
Mar 20, 2024
Response from current dealership:
We're delighted to hear that you found our team to be very informative! Providing clear and helpful information is a top priority for us, and we're glad that we could assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out.
Mar 20, 2024
Response from current dealership:
We're thrilled to hear that you and your wife found the right vehicle for you! Thank you for reaching out to us, and we appreciate your business. If you need any further assistance or have any questions, feel free to contact us anytime. We're here to help and ensure you have a great ownership experience with your new vehicle. Congratulations again, and happy driving!
Mar 20, 2024
Response from current dealership:
Thank you so much for your feedback!
Told them I wanted to buy a car and they texted me some other cars. Told them that was the one I wanted then there wouldn’t respond back.
Mar 5, 2024
Thank you for your feedback. Upon reviewing our records, it appears that the vehicle of interest had been sold. Our sales team had sent you alternative options that may be of interest. If you have any questions, please feel free to contact our customer care team at 866-540-0558.
Response from current dealership:
Thank you for your feedback. Upon reviewing our records, it appears that the vehicle of interest had been sold. Our sales team had sent you alternative options that may be of interest. If you have any questions, please feel free to contact our customer care team at 866-540-0558.
Feb 15, 2024
Response from current dealership:
Thank you for letting us know about your prompt experience with our team. We understand the importance of quick responses, and we're pleased to hear that we were able to get back to you immediately. We appreciate your interest and look forward to serving you further.
Nov 28, 2023
Response from current dealership:
It's great to hear that despite not acquiring the car, you had a positive service experience. If there's anything else we can assist you with or if you have further questions in the future, please don't hesitate to reach out to our customer care team at 866-540-0558.
Nov 28, 2023
Response from current dealership:
Straightforward and professional service can make all the difference. If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out to our customer care team at 866-540-0558. Your satisfaction is our priority!
Nov 21, 2023
Daughter went to test drive the car and she liked it. Salesperson gave her a purchase quote $3,000 higher than the listed price. I emailed back and never received a response. (I guess there isn’t much to say when your list price is just a ploy to get you in). We later received an email saying it was unfortunate we couldn’t make the appointment to test drive the car and an offer to reschedule. What a joke. Run!
Nov 28, 2023
Response from current dealership:
Thank you for sharing your feedback. We'd like to address some points raised in your review. Upon reviewing our records, we've identified two files—one under the name provided in your review and another linked to your daughter, who visited our dealership. This could potentially explain any confusion in the communication you received. The online listed price solely represents the vehicle cost, with additional applicable charges such as sales tax, tag, title, and dealer fees. These fees are transparently detailed on our website for clarity. At Florida Fine Cars, we furnish every customer w
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Nov 13, 2023
Very friendly & helpful
Nov 16, 2023
Response from current dealership:
Being met with friendliness and helpfulness can truly make any experience better, especially when it comes to something as significant as buying a car. It's wonderful to hear that you had such positive interactions. If you need further assistance or have more feedback to share, we are here to help!
Oct 26, 2023
They are quick to respond to you about viewing a vechile
Nov 16, 2023
Response from current dealership:
Prompt responses can significantly enhance the overall experience, especially when considering a vehicle. It's great to hear that they were quick to respond to your inquiries and facilitate the process of viewing a vehicle. If you have any more questions or if there's anything else you'd like assistance with, feel free to let us know!
Sep 23, 2023
I ended up purchasing a 2019 Honda HRV and I had a great experience all because of Steven! He was extremely friendly and knowledgeable. He thoroughly answered any questions I had and was not pushy at all. I’d highly recommend Florida Fine to anyone!
Oct 12, 2023
Response from current dealership:
Congratulations on your purchase of a 2019 Honda HRV, and it's fantastic to hear that you had a great experience, thanks to Steven. Having a friendly and knowledgeable salesperson can make the car-buying process so much smoother, and it's great that he didn't pressure you into a decision. Your recommendation of Florida Fine and Steven is sure to help others looking for a positive car-buying experience. Enjoy your new Honda HRV!
Sep 15, 2023
Response from current dealership:
It's fantastic to hear that he was both prompt and professional in providing you with the information you needed. Thank you for choosing Florida Fine Cars!
Aug 29, 2023
Response from current dealership:
We're glad to hear that your experience was fairly quick and easy, with decent rates. If you have any further comments or questions, feel free to reach out. Thank you for sharing your feedback!
Nov 16, 2023
Response from current dealership:
That's fantastic to hear! A great interaction can make all the difference. If there's anything specific that stood out or anything more you'd like to share about your experience, I'd love to hear it!
Friendly and attentive and responsive. I want to do business at this dealership with Elijah- and i have my fingers crossed he will help me get my first jeep.
Jul 12, 2023
Response from current dealership:
It’s great to hear that you had a fantastic experience at our dealership! We’re proud of our team for delivering top- notch customer service and helping you find the perfect vehicle.
Jun 3, 2023
AMAZING! Purchased remotely and had the car
delivered to our door. Christian was our salesman and
he was the best! Answered questions quickly, helped
get us in touch with financing, he even sent a video
with all the carâs details. No haggling on the price, and
the car is exactly as described. I would happily buy
from here again. Highly recommend!
Jun 5, 2023
Response from current dealership:
Heather, It’s great to hear that you had a fantastic experience at our dealership! We’re proud of our team for delivering top- notch customer service and helping you find the perfect vehicle.
May 27, 2023
Daniel and Jose were very nice and helpful
Jun 5, 2023
Response from current dealership:
Katie, We are so glad to hear that you had a great experience at our dealership! Our goal is always to provide top-notch service, and it's great to know that we were successful in doing so.
May 13, 2023
Christian was awesome good with communication and knowledge.
Jun 2, 2023
Response from current dealership:
Thank you for leaving us your feedback!
Although I did not purchase a vehicle from this dealer, they were very attentive to my inquiries and went above and beyond in making sure I knew thing about the car I was interested in.
Feb 16, 2023
Response from current dealership:
Asau, it is always amazing to hear that we have been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Jan 13, 2023
Response from current dealership:
Thank you for leaving Florida Fine Cars a review.
Sep 12, 2022
Sales person said he would call back and never did , pictures online of the cars are really nice
Jan 13, 2023
Response from current dealership:
Westside, We're sorry to see that you are not satisfied with your recent visit. Please send a message to customercare@floridafinecars.com detailing your experience so that we may better assist you.
Very helpful with great customer service; I will recommend shoppers to shop with them.
Jul 15, 2022
Response from current dealership:
Philr38, Thank you for your recommendation! We're very grateful you chose Florida Fine Cars
Jul 15, 2022
Response from current dealership:
minor_c, Thank you very much for your kind words and for choosing Florida Fine Cars!
May 5, 2022
I did not guy the vehicle but the sales representative, John was very helpful and quickly answered all my questions.
May 5, 2022
Response from current dealership:
Seth, thank you for giving us the chance to serve you!
Yes it was a good experience, but I can't test drive the car because i live in Memphis. To
Have it shipped was around $535
Apr 28, 2022
Response from current dealership:
Thank you so much for taking the time to share your experience!
Great people. Must be a great dealership because the car was sold right in front of my eyes.
Apr 28, 2022
Response from current dealership:
Thank you very much for your kind words and for choosing Florida Fine Cars!
Very honest and great person. Highly recommend Jon, also sold me a car that has been reliable thus far.
Apr 28, 2022
Guru9N48ST, Thank you for your amazing review! We are so happy you had a positive experience with us!
Response from current dealership:
Guru9N48ST, Thank you for your amazing review! We are so happy you had a positive experience with us!
Apr 7, 2022
Since some 1500 miles away not so much dealership as salesman (William), this guy was GR8 honestly 1 of the best I've ever had, answered calls, returned calls, informative all good
Apr 7, 2022
Response from current dealership:
Les, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for choosing Florida Fine Cars!
Everyone was incredibly knowledgeable and friendly. Had an amazing time and a pleasurable experience. I say come here even if you don’t end up buying a car.
Mar 23, 2022
Response from current dealership:
LuisAngelabreu1,Thanks for the review. We appreciate your business!
Mar 23, 2022
Response from current dealership:
GuruDTHGG - Your feedback is much appreciated!
Mar 4, 2022
Response from current dealership:
Alfonsosolano1974, thank you for taking a moment to share your experience, it is very much appreciated!
Apr 7, 2022
Response from current dealership:
Rey, Thank you very much for your kind words and for choosing Florida Fine Cars!
Feb 10, 2022
It was the best place I’ve ever bought a car from. Hands down.
Everyone was helpful getting you in and out
Feb 10, 2022
Response from current dealership:
We always enjoy hearing what our customers have to say, Mike! We’re glad we could be of service and appreciate the kind words. Thank you for choosing Florida Fine Cars!
Feb 2, 2022
Response from current dealership:
CarguruX6, thank you for giving us the chance to serve you!
Jan 25, 2022
Professionalism !!!
Jan 26, 2022
Response from current dealership:
Dennis, Thank you very much for your kind words and for choosing Florida Fine Cars!
Jan 11, 2022
Fast response and very helpful. The process was smooth, friendly and everyone there was so nice and helpful.
Jan 26, 2022
Response from current dealership:
Kristi, Thank you very much for your kind words and for choosing Florida Fine Cars!
My experience with thus dealer was good. They could not get me financed. Honest car dealer. Treats customer right.
Jun 11, 2021
Response from current dealership:
E,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon.
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon.
My experience was great very courteous professional and everything was over or above what was told to me in my warranty I will be purchasing from them again I just love my new vehicle
Jun 8, 2021
Response from current dealership:
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service, lowest prices, transparency, product knowledge, and a huge selection of pre-owned vehicles. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Congratulations on the new vehicle and Enjoy!!
Florida Fine Car Dealership is awesome. They are professional the sales person, Michael Spotts provided
great service. I purchased the car from Ohio. Everything was set up when I got there and I drove away that
afternoon. The finance personnel were very helpful. They were all very professional. I highly recommend
them.
May 31, 2021
Response from current dealership:
Terrell,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Mike was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Mike was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
May 2, 2021
Very willing and cooperative
May 6, 2021
Response from current dealership:
Bijan,
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
The only reason the dealer got 3 stars is because of the finance officer David. The car had two bald tires and once i made an inquire about the car, the salesman was not around and i had to bug David for everything. It was a cold feeling dealing with them. David did his best to help me. Car was very good quality. I would not recommend them to anyone.
May 6, 2021
Response from current dealership:
We apologize, Darryl, Despite what this latest experience would suggest, you are an extremely valuable member of the Florida Fine Cars Family. This situation should have been just as simple as you expected. Customer Service is our number one priority and we failed to provide our best service to you. We will further discuss this with our team and make sure we are all on the same page. We are very happy that David was able to assist in this matter and was able to turn things around for you. If you need further assistants or have questions or concerns please feel free to contact us at customerca
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Apr 14, 2021
Very good service
Apr 16, 2021
Response from current dealership:
Jose,
Thank you very much for your kind words and for choosing Florida Fine Cars!
Thank you very much for your kind words and for choosing Florida Fine Cars!
Customer service was fantastic. I asked total cost out the door which was
just as described.
William the salesman made the process easy and they delivered my
vehicle detailed and for a minute I realized it wasnât a new car it was used.
Exceptional!!
Mar 29, 2021
Response from current dealership:
Wduffy,
Thank You so much for taking the time to share your experience with us. We are so happy to hear that was able to provide great customer service. Here at Florida Fine Cars we stand side by side with every customer thru out the entire process and provide the most transparent experience possible. We truly appreciate you as a customer and the opportunity to earn your business. Enjoy your new vehicle! Welcome to the family!
Thank You so much for taking the time to share your experience with us. We are so happy to hear that was able to provide great customer service. Here at Florida Fine Cars we stand side by side with every customer thru out the entire process and provide the most transparent experience possible. We truly appreciate you as a customer and the opportunity to earn your business. Enjoy your new vehicle! Welcome to the family!
Mar 13, 2021
Response from current dealership:
Ron,
Thank you for your amazing review! We are so happy you are having a positive experience with us!
Thank you for your amazing review! We are so happy you are having a positive experience with us!
Mar 13, 2021
Response from current dealership:
Kwaku,
Thank you very much for your kind words and for choosing Florida Fine Cars!
Thank you very much for your kind words and for choosing Florida Fine Cars!
Car's are advertised at low price to get customers in, then when you want to buy,
they jack it up by thousands.
I negotiated and after I arranged insurance and financing and delivered a $5k
down payment to them, the night before I was to go in and pick up the car, they
sold it to someone else. They could have had a customer for life with me but these
people are stereotypical "used car salesmen" they tried to pull so many tricks on
me that a younger buyer would have fallen for. They tried to tell me that because
my credit union who was financing the car, is in Connecticut, I would have to drive
the car to Connecticut to get it inspected. Then they told me they do not accept out
of state financing. All lies. They led me on until it was time for me to pick up the
car and jerked it out from under me. NEVER go to this shark tank for a car.
I dealt with a great sales person named Shanika. She was very helpful
& we still communicate about some of her inventory.
Feb 25, 2021
Response from current dealership:
Guru95QD2V,
Thank you for your amazing review! We are so happy you had a positive experience with Shanika. We hope you enjoy your new vehicle and Congrats!!
Thank you for your amazing review! We are so happy you had a positive experience with Shanika. We hope you enjoy your new vehicle and Congrats!!
Very helpful salespeople. They made every effort to make sure I had the best deal, and to get me into the vehicle I wanted. I'm very satisfied with my experience and would definitely recommend Florida Fine Cars for your next vehicle purchase.
Feb 23, 2021
Response from current dealership:
Joshuashytle1980,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon.
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon.
Salesman was nice but they never prepare the car for resale and he told me they taking the car to the auction. No chance for me to buy it. So why advertised it if they never had the intent to sale it
Feb 23, 2021
Response from current dealership:
Sergio,
We’re sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. The vehicle you came to see landed here and failed our safety inspection therefore it was returned to auction. We make sure that all vehicles pass our safety inspection prior to selling it. We do advertise the vehicles when purchased to give the customers the chance to see what’s coming in but if it does not pass our inspection it gets sent back. We certainly do apologize for the inconv
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We’re sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. The vehicle you came to see landed here and failed our safety inspection therefore it was returned to auction. We make sure that all vehicles pass our safety inspection prior to selling it. We do advertise the vehicles when purchased to give the customers the chance to see what’s coming in but if it does not pass our inspection it gets sent back. We certainly do apologize for the inconv
Feb 12, 2021
Nice team. I would recommend. Understand how the dealership works and you should have a good experience. I bought a great car... so for... only been 1 week
Feb 16, 2021
Response from current dealership:
Paul,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon!
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon!
Very courteous and welcoming. Informative about the car and its history. Went for test drive. Very good follow up. Not pushy, but professional and helpful.
Feb 16, 2021
Response from current dealership:
Walter,
Thank you for your amazing review! We are so happy you had a positive experience with us! Enjoy!
Thank you for your amazing review! We are so happy you had a positive experience with us! Enjoy!
They lied to me about buying this car on the payment I
wanted. Don't trust them!!
I told them is name was Eddy my payment right now is
250.00 dollars per month and I need to keep it there. I have
no money to put down and I have a 2016 Kia Soul to trade
and I owe about 5000 dollars on it. Eddy said that's no
problem. He asked me to take some pictures of my car
inside and out and text them to him with the vin # so I did.
Eddy text me back and again said ok Mike got your
pictures and 250 per month should be no problem. I was
contacted by the dealership the next day and was told that
I would have to put 2000 dollars down and my payment
would be 385.00 per month. So you see not only did they
lie to me they upset me and wasted my time. I did
everything Eddy asked of me and didn't get the car I
wanted. So for that reason I don't think this car dealership
is honest to the people.
Feb 16, 2021
Response from current dealership:
Michael,
We are sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. The decision in regards to your financing options does not rely on Florida Fine Cars but the National Banking system. We simply enter all the information given to us by the customer and upload it to them and they determine the rates and payments. They send us the information based on the findings and we discuss the options to our customers. We certainly apologize for the inconvenience this may ha
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We are sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. The decision in regards to your financing options does not rely on Florida Fine Cars but the National Banking system. We simply enter all the information given to us by the customer and upload it to them and they determine the rates and payments. They send us the information based on the findings and we discuss the options to our customers. We certainly apologize for the inconvenience this may ha
Buying a car can be scary and stressful they made it so easy and stress less. They worked with me to get the best deal and to get everything I needed. They made sure I was nothing less than happy.
Jan 13, 2021
Response from current dealership:
Sage2307,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with our Palm Beach team was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with our Palm Beach team was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
horrible. The dealer lied and said the van I was interested in was available made an appointment
came in the van was sold they tried to sell me a more expensive one Classic bait and switch
Jan 13, 2021
Response from current dealership:
John Paul,
We're sorry to see that you are not satisfied with your recent visit. We sell hundreds of cars monthly which means we are selling vehicles at all time. We are sorry that the vehicle was sold by the time you got here. We can assure you that this is not an instance of bait and switch. We value all of our customers and do our best to provide the best possible customer experience. We will discuss the issue with management to put a better process in place to notify customers who have called for the sold vehicles. If you are still in the market for a vehicle, please feel free to contact
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We're sorry to see that you are not satisfied with your recent visit. We sell hundreds of cars monthly which means we are selling vehicles at all time. We are sorry that the vehicle was sold by the time you got here. We can assure you that this is not an instance of bait and switch. We value all of our customers and do our best to provide the best possible customer experience. We will discuss the issue with management to put a better process in place to notify customers who have called for the sold vehicles. If you are still in the market for a vehicle, please feel free to contact
solid dealer experience although they offer no negotiation and we could not make a deal
Nov 25, 2020
Response from current dealership:
Aprefer,
Thank you so much for taking the time to share your experience! We are a no haggle no hassle dealership as our prices are the lowest in town. We do thank you fro giving us the opportunity to try and earn your business and hope we will be able to assist you in the near future.
Thank you so much for taking the time to share your experience! We are a no haggle no hassle dealership as our prices are the lowest in town. We do thank you fro giving us the opportunity to try and earn your business and hope we will be able to assist you in the near future.
I received a response to my inquiry asking if I had questions about the advertised car. I replied almost immediately with a couple of questions ahead of me traveling to view the car. That is the last I have heard from this dealer. It's a shame because I need to buy a car and I'm willing to spend up to $40,000.
Nov 3, 2020
Response from current dealership:
Roger,
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologies for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Corporate Customer Care Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologies for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Corporate Customer Care Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
Nov 3, 2020
Response from current dealership:
Binod,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service, lowest prices, transparency and a huge selection of pre-owned vehicles. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business.
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service, lowest prices, transparency and a huge selection of pre-owned vehicles. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business.
Oct 29, 2020
I had been on the look for a new car for a while and found them on cargurus and let me tell you my experience was amazing, awesome sales person (Louis)not pushy at all, not your usual car dealership. Thank you David and Louis for all your help and for making me feel welcome and comfortable with my new purchased. Will definitely recommend you guys to friends and family.
Nov 3, 2020
Response from current dealership:
Clarissa,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Louis and David was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Louis and David was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Oct 6, 2020
Very nice customer service great place to Purchase any type of vehicle
Oct 6, 2020
Response from current dealership:
Omar,
Wow, thank you so much for such a wonderful review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Wow, thank you so much for such a wonderful review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Stay away from this dealer. Read all the numerous negative
reviews. They are all correct. In addition, they re-list cars at lower prices that they do not
have. To confirm the negative reviews I called regarding a vehicle I wanted to purchase. After being asked what car I was calling for, I was told it had been sold.
The FOLLOWING DAY the agency reported to CarGurus that they were lowering the price of that
same car. I called again and AGAIN was told they no longer had the car. And worst of all the car is STILL LISTED. However, they have confirmed with me that they do not
actually have the car for sale. DO NOT try to purchase from this dealer. Too many other reputable and honest dealers to buy from.
I wish I would have gotten my car from this dealer , Dane Wilson was impeccable and I decided to go with a different dealer who had a cheaper car and it has been the worst mistake of my life. Anyway I’d recommend Florida Fine Cars to anyone. Thank you Dane.
Oct 6, 2020
Response from current dealership:
Iamcole95,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon.
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again soon.
Was the typical car buying
experience. Not fun time consuming
long periods of waiting. The car was
as advertised and an overall good
deal. The salesman was good. Price
for the car not negotiable we were
ok with that. I would suggest you
rethink trading a car in low-ball
tactics on trade in. Know what
Finance rate your credit will get you.
They did meet the rate I could get
but their first attempt was to get me
in a higher interest rate. I am happy
with the purchase never have liked
the car buying experience.
Sep 10, 2020
Response from current dealership:
Michael,
Thank you for providing your feedback as it is very important to us for quality control purposes. We apologize as it seems you were not completely satisfied with your recent interaction. We also wanted to take the time to address some of your feedback and clarify what could be a miscommunication on our part. Trade appraisals can be a bit difficult to understand as the owner of the vehicle finds the vehicle to be an excellent condition worth a higher amount but can be in fair condition to the eyes of the appraiser and be worth a lower amount. There are also a lot of factors that come
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Thank you for providing your feedback as it is very important to us for quality control purposes. We apologize as it seems you were not completely satisfied with your recent interaction. We also wanted to take the time to address some of your feedback and clarify what could be a miscommunication on our part. Trade appraisals can be a bit difficult to understand as the owner of the vehicle finds the vehicle to be an excellent condition worth a higher amount but can be in fair condition to the eyes of the appraiser and be worth a lower amount. There are also a lot of factors that come
My sales person was very accommodating, unfortunately was not able to get deal done. I will try again with Mustafa
Aug 26, 2020
Response from current dealership:
Liz,
Thank you so much for taking the time to share your experience! We look forward to assisting you in the near future for your next vehicle purchase!
Thank you so much for taking the time to share your experience! We look forward to assisting you in the near future for your next vehicle purchase!
Aug 18, 2020
excellent
Aug 24, 2020
Response from current dealership:
Bob,
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Aug 14, 2020
Amazingly helpful and polite! Answred all of my questions. Wouldn't go anywhere else!!!
Aug 24, 2020
Response from current dealership:
Lewis,
Thank you for your amazing review! We are so happy you had a positive experience with us! We hope to be able to assist you and your friends and family in the near future for your next vehicle purchase!
Thank you for your amazing review! We are so happy you had a positive experience with us! We hope to be able to assist you and your friends and family in the near future for your next vehicle purchase!
This is the first time I’ve ever bought a car without driving or seeing it in person. I’m 300 miles away. But it was too good of a deal not to try it. Anyways, the process was so easy not having to deal with all the in person at dealership stuff. Did credit app online. It was actually a great experience deLing with FFC! I probably spent less than 30 mins to get the car I wanted. I will try them again next year when my daughter turns 16. Everything worked out perfectly and went smooth. Gustavo did a wonderful job and kept me in the loop on my delivery. It was a surprise anniversary present for my wife. Car came detailed and ready for her to enjoy !!! Thanks FFC for a great experience!!!!!!!!!
Aug 24, 2020
Response from current dealership:
Jon,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Gustavo was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Gustavo was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Jul 21, 2020
Bait and switch dealer..don’t tell you cabriolet and trunk inoperable until just before you buy a car. Then they tell you car is sold as is! No reduction on the price! They add crazy fees $899 dealer prep and a really crazy 597 electronic filing fee!! They can keep their cars!! Sales people inept!
Jul 29, 2020
Response from current dealership:
Amy,
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. The $899 Dealer Fee (Dealer Prep) is a fee that covers mechanical and safety inspections of the vehicles as well as transporting and detailing the vehicles from the auction. The $597 Electronic Filing Fee covers the cost of filing, documenting, and securely storing all the documents pertaining to the sale for the customer, the state, and the dealership. Where others hide these fees in the price of the
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We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. The $899 Dealer Fee (Dealer Prep) is a fee that covers mechanical and safety inspections of the vehicles as well as transporting and detailing the vehicles from the auction. The $597 Electronic Filing Fee covers the cost of filing, documenting, and securely storing all the documents pertaining to the sale for the customer, the state, and the dealership. Where others hide these fees in the price of the
Jul 20, 2020
The sales person was very helpful and even though we couldn't agree on a price their online presence and selection is very good.
Jul 29, 2020
Response from current dealership:
BDavid,
Thank you so much for the star rating and kind words! In regard to the mentioned, we are a one price store with no-haggle or hassle. The price online is the price of the vehicle plus sales tax, tag, title, and dealer fees. These fees are also mentioned on our website for even more transparency. If you are still in the market for a vehicle call me directly and I’ll be more than happy to assist you. Ana Mercado Loyalty Manager at 866-5402-0558 or anam@floridafinecars.com. Thank you
Thank you so much for the star rating and kind words! In regard to the mentioned, we are a one price store with no-haggle or hassle. The price online is the price of the vehicle plus sales tax, tag, title, and dealer fees. These fees are also mentioned on our website for even more transparency. If you are still in the market for a vehicle call me directly and I’ll be more than happy to assist you. Ana Mercado Loyalty Manager at 866-5402-0558 or anam@floridafinecars.com. Thank you
Jul 18, 2020
Probably being generous with 2 stars. The initial contact was nice enough I guess. They contacted me without answering any of my originally submitted questions. Only asking me to come test drive. I'm 600 miles away (within my initial request for information). So, I ask all my questions again and that was over a week ago. They've not contacted me since. I only asked for total price, any additional pictures and if they had a preferred shipping company. Pretty lame but explains why a low priced clean vehicle has been available for so long. Maybe it is just to get people in the door and doesn't exist.
Jul 30, 2020
Response from current dealership:
John,
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologies for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologies for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
Jul 14, 2020
Its been almost a month since i traded in my car and they have not paid of my car. They
dont want to answer my phone calls and had to make another payment on the car i traded
in. They start off with great service but ends as soon as you buy a car and leave. The best
advice i can give to anyone looking for a car is look else where unless you want to deal
with really bad service.
Jul 29, 2020
Response from current dealership:
Julian,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database as given in this review. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it wil
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We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database as given in this review. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it wil
Jul 16, 2020
Response from current dealership:
Jbraica,
Thank you so much for taking the time to share your experience!
Thank you so much for taking the time to share your experience!
Jul 12, 2020
FFC on CarGurus showed to be in Palm Beach.
The email response came from Miami and the
gentleman refused to answer my questions
unless I drove to the dealership. I was not driving
to Miami.
Jul 30, 2020
Response from current dealership:
Joyce,
We’re sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. Our Miami location is our centralized location so the vehicle may have been in Palm Beach, but all of our agents are in Miami. The vehicle could have been transferred over to the Palm Beach location for your convenience. If you are still in the market for a vehicle, please contact me directly and it will be my pleasure assisting you. Ana Mercado Loyalty Manager 855-540-0558 or email me at ana
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We’re sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. Our Miami location is our centralized location so the vehicle may have been in Palm Beach, but all of our agents are in Miami. The vehicle could have been transferred over to the Palm Beach location for your convenience. If you are still in the market for a vehicle, please contact me directly and it will be my pleasure assisting you. Ana Mercado Loyalty Manager 855-540-0558 or email me at ana
It was a mess!! Talked to many different people. They said they could deliver and then they said they couldn't. Their report said the car had no
accidents which turned out to be false. The car hit a tree!!
Jul 30, 2020
Response from current dealership:
Guru31N37,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in as
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in as
Jul 4, 2020
Dealer said they would send information but never did. Don’t do what they say they will do.?
Jul 30, 2020
Response from current dealership:
Ron,
We're sorry to see that you are not satisfied with your recent visit. Please send a message to customercare@floridafinecars.com detailing your experience so that we may better assist you.
We're sorry to see that you are not satisfied with your recent visit. Please send a message to customercare@floridafinecars.com detailing your experience so that we may better assist you.
One sales guy said they couldn’t service me because I lived too far away, another said they know they have a great price and won’t negotiate. Never heard another peep from them.
Jul 30, 2020
Response from current dealership:
GuruZZ131,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in as
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in as
Jun 17, 2020
Contacted dealer about a vehicle and was transferred to 3 different people and finally did a credit application and no one could seem to find it. Was told I would be called back. Haven’t received a call in 10 days
Jul 30, 2020
Response from current dealership:
Donald,
We apologize, Donald Despite what this latest experience would suggest, you are an extremely valuable member of the Florida Fine Cars Family. This situation should have been just as simple as you expected. Customer Service is our number one priority and we failed to provide our best service to you. We will further discuss this with our team and make sure we are all on the same page. If you are still in the market for a new vehicle, please feel free to contact me Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me at anam@floridafinecars.com. Thank you
We apologize, Donald Despite what this latest experience would suggest, you are an extremely valuable member of the Florida Fine Cars Family. This situation should have been just as simple as you expected. Customer Service is our number one priority and we failed to provide our best service to you. We will further discuss this with our team and make sure we are all on the same page. If you are still in the market for a new vehicle, please feel free to contact me Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me at anam@floridafinecars.com. Thank you
Jul 16, 2020
Response from current dealership:
Titos,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in assis
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in assis
Jun 12, 2020
Response from current dealership:
GuruPW12V,
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
May 26, 2020
The sales rep Rachel was fantastic and very attentive. She contacted me and even sent me videos of the cars. She was awesome and I recommend her and the dealer to anyone looking for a preowned vehicle. Thank you
Jun 12, 2020
Response from current dealership:
Ruben,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Rachel was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Rachel was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Very helpful and worked with me through my process of trading and buying another car, Dennis is awesome!!
Jun 12, 2020
Response from current dealership:
Susandra,
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Doreen was amazing through out my car buying experience, and everyone I came in contact at the dealership. My car was personally delivered right to me! Fins up!!!!!!!
May 21, 2020
Response from current dealership:
Morris,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Doreen was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Doreen was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
May 7, 2020
I was contacted very quickly! The Salesperson was very knowledgeable of his craft and went above and beyond my expectations.
May 21, 2020
Response from current dealership:
Albert,
Wow, thank you so much for such a wonderful review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Wow, thank you so much for such a wonderful review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
I did not end up purchasing the vehicle with this dealership due to an issue I had with my trade in but everyone I
worked with was extremely helpful, friendly, and professional. I would definitely recommend this dealership.
May 21, 2020
Response from current dealership:
GuruFLW2D,
Thank you so much for your kind words and recommendation even tho a vehicle was not purchased. It surely means a lot to us as feedback is very important for quality control purposes. We are so happy to see that we exceeded your expectations and please make sure to check us out in the near future for your next vehicle purchase! Happy To Help!!
Thank you so much for your kind words and recommendation even tho a vehicle was not purchased. It surely means a lot to us as feedback is very important for quality control purposes. We are so happy to see that we exceeded your expectations and please make sure to check us out in the near future for your next vehicle purchase! Happy To Help!!
Everyone involved was friendly and efficient. My car was delivered the same day and I even live 2 hours away from them. The whole experience was stress and hassle free. The days of spending your day off stuck in a dealership are over! Cargurus and FFC are amazing!
May 21, 2020
Response from current dealership:
Ashley,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with us was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with us was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Apr 24, 2020
Eddy is professional, informative and helpful.
May 21, 2020
Response from current dealership:
Connie,
Wow, thank you so much for such a wonderful review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Wow, thank you so much for such a wonderful review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Apr 6, 2020
Awesome costumer service!!
May 21, 2020
Response from current dealership:
Pompeo,
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Great guys here at the dealership. Moe, Mustapha & Steve made it happen in a brisk. Awesome guys....
Mar 16, 2020
Response from current dealership:
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they are looking. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Congratulations and Enjoy!
Feb 19, 2020
Mike s. & Daniel have both been on top of the deal, followthru was excellent.
Feb 21, 2020
Response from current dealership:
Ron,
Thank you for your amazing review! We are so happy you had a positive experience with us!
Thank you for your amazing review! We are so happy you had a positive experience with us!
Feb 21, 2020
Response from current dealership:
Spcrouse71,
Thank you so much for your kind words and recommendation! We're very grateful you chose Florida Fine Cars!
Thank you so much for your kind words and recommendation! We're very grateful you chose Florida Fine Cars!
Feb 3, 2020
Quick to respond
Feb 6, 2020
Response from current dealership:
Michael,
Thank you for the 5-star rating! We are so happy you had a positive experience with us!
Thank you for the 5-star rating! We are so happy you had a positive experience with us!
Feb 3, 2020
Response from current dealership:
Rsurferman,
We're sorry to see that you are not satisfied with your recent visit. Please send me a message so I may better assist you to anam@floridafinecars.com, or call me directly Ana Mercado Loyalty Manager. Hope to hear from you soon.
We're sorry to see that you are not satisfied with your recent visit. Please send me a message so I may better assist you to anam@floridafinecars.com, or call me directly Ana Mercado Loyalty Manager. Hope to hear from you soon.
Jan 22, 2020
We bought the car. Very good experience.
Jan 29, 2020
Response from current dealership:
Steven,
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars! Congrats and Enjoy!
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars! Congrats and Enjoy!
Jan 21, 2020
I was contacted and a few videos were sent of the cars about which I had questions.
Jan 29, 2020
Response from current dealership:
Thomas,
Thank you so much for taking the time to share your experience!
Thank you so much for taking the time to share your experience!
Quick response to my request and even though I didn't buy from them, I probably would in future. Best pricing!
Jan 29, 2020
Response from current dealership:
Tony,
Thank you so much for your amazing review and 5-star rating! We are so happy you had a positive experience with us! We hope to be able to assist you real soon!
Thank you so much for your amazing review and 5-star rating! We are so happy you had a positive experience with us! We hope to be able to assist you real soon!
Dec 10, 2019
Excellent follow up
Dec 12, 2019
Response from current dealership:
Dave, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you!
Great experience, Mo was very professional and helped us out with the hole process. He was able to find us a better car which came out to be a better deal overall.
Dec 5, 2019
Response from current dealership:
GuruQ73M2,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service and most transparent process possible. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Congratulations on the new vehicle and Enjoy!!
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service and most transparent process possible. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Congratulations on the new vehicle and Enjoy!!
Nov 14, 2019
Typical car sales person. I told them I did not lime the fact that the car, a 4 cylinder had a
trailer hitch. Not knowing what it was used for and that the stress of towing something
could cause damage to the car. His answer was, if the hitch bothers you, just take it off.
Nov 16, 2019
Response from current dealership:
Hello Alec,
My name is Ana and I am the Loyalty Manager for Florida Fine Cars. Please accept my sincere apologies for your recent negative experience. I’m sorry to hear you were less than satisfied with your recent interaction. Our goal is always the total satisfaction of our customers. I’d like to discuss what occurred and how we might be able to assist you with the search of your next vehicle. At your convenience, please contact me directly at 866-540-0558 or email me directly at anam@floridafinecars.com. We value our customers’ opinions and thank you for bringing this to
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My name is Ana and I am the Loyalty Manager for Florida Fine Cars. Please accept my sincere apologies for your recent negative experience. I’m sorry to hear you were less than satisfied with your recent interaction. Our goal is always the total satisfaction of our customers. I’d like to discuss what occurred and how we might be able to assist you with the search of your next vehicle. At your convenience, please contact me directly at 866-540-0558 or email me directly at anam@floridafinecars.com. We value our customers’ opinions and thank you for bringing this to
Nov 6, 2019
I told them up-front that this was a recon mission to see if the vehicle would work for my needs. It was in the rear area of the lot but they
brought it up for me to check out, take some measurements, etc, Nice folks, no "hard sell". Not sure it will meet my needs; doing more
research.
Nov 16, 2019
Response from current dealership:
Mike,
Thank you for your kind words and five-star rating! We try our best to stand out from other dealerships when it comes to excellent customer service. We are quite sorry to hear that the vehicle didn't fit your needs. Please make sure to keep your eye on our inventory as we receive new inventory daily and call us back when you’re ready or email me directly Ana Mercado Loyalty Manager for Florida Fine Cars anam@floridafinecars.com. Thank you
Thank you for your kind words and five-star rating! We try our best to stand out from other dealerships when it comes to excellent customer service. We are quite sorry to hear that the vehicle didn't fit your needs. Please make sure to keep your eye on our inventory as we receive new inventory daily and call us back when you’re ready or email me directly Ana Mercado Loyalty Manager for Florida Fine Cars anam@floridafinecars.com. Thank you
Nov 16, 2019
Response from current dealership:
Robin,
Thank you so much for the 5-star rating! Looks like the wrong information was sent to you as you gave us the wrong info for the vehicle you were looking at and its quite ok as all the numbers sometimes make for confusion. If you are still in the market and are still having issues, I will be more than happy to assist you in looking for your next dream car. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. I can be reached at 866-540-0558 or via email at anam@floridafinecars.com. I look forward to assisting you.
Thank you so much for the 5-star rating! Looks like the wrong information was sent to you as you gave us the wrong info for the vehicle you were looking at and its quite ok as all the numbers sometimes make for confusion. If you are still in the market and are still having issues, I will be more than happy to assist you in looking for your next dream car. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. I can be reached at 866-540-0558 or via email at anam@floridafinecars.com. I look forward to assisting you.
Oct 26, 2019
Bought car. Hyundai Elantra GT. Louis the salesman
was great. Did not like “bait and switch”- lower the
listed sale price by $2,000 but and then have $1,600
in delivery fees !!??
Come on, don’t insult my intelligence.
Nov 16, 2019
Response from current dealership:
John,
Thank you so much for your star rating and kind words towards Louis your sales associate. Regarding the "Bait and switch" we did no such thing. We simply gave you the internet price of the vehicle. We also explained to you while here that the dealer fee is something we advertise thru out all our advertising sites and our own website. It would be illegal to charge everyone a dealer fee and not charge certain customers. Employees also pay these fees so please understand we cannot waive this fee. If you wish to further discuss this matter feel free to email customercare@floridaf
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Thank you so much for your star rating and kind words towards Louis your sales associate. Regarding the "Bait and switch" we did no such thing. We simply gave you the internet price of the vehicle. We also explained to you while here that the dealer fee is something we advertise thru out all our advertising sites and our own website. It would be illegal to charge everyone a dealer fee and not charge certain customers. Employees also pay these fees so please understand we cannot waive this fee. If you wish to further discuss this matter feel free to email customercare@floridaf
These guys are crooks. They advertise their vehicles on car search sites as "No accidents" and "No Title Issues" reported to Carfax, and just below the average sales price for a good vehicle in good condition. What they DO NOT DISCLOSE is that the vehicles actually DO have ACCIDENTS and DAMAGE TO STRUCTURE reported, and even after this has been brought to their attention, they are still unwilling to acknowledge the fact that the car is over priced. They had a sweet looking 2016 Lexus IS 350 advertised for $24, 980 with no issues reported, but of course, the Carfax came back with 2 ACCIDENTS AND DAMAGE REPORTED TO FRAME, with a Carfax value of $22, 640. Just stay away from this place.... add this to the list of bad used car dealerships. Take your business elsewhere and buy a decent, reliable car.
Oct 30, 2019
Response from current dealership:
Ballezad86,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. When purchasing a vehicle with Florida Fine Cars we give every customer the option to have the vehicle of their choice inspected by a mechanic of their choice prior to purchase. We also have in
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. When purchasing a vehicle with Florida Fine Cars we give every customer the option to have the vehicle of their choice inspected by a mechanic of their choice prior to purchase. We also have in
Oct 25, 2019
Response from current dealership:
Trackpack,
We're happy to hear you were well taken care of! Thank you for choosing Florida Fine Cars!
We're happy to hear you were well taken care of! Thank you for choosing Florida Fine Cars!
Oct 15, 2019
We bought the Impala. Mike and Peter were very helpful and professional
Oct 25, 2019
Response from current dealership:
Russell,
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Sep 10, 2019
The salesman the manager and the finance manager were all courteous and very professional
Sep 14, 2019
Response from current dealership:
Craig,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with our Palm Beach team was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with our Palm Beach team was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Sep 14, 2019
Response from current dealership:
GuruHGS66,
Thanks so much for such an amazing review! We appreciate you taking the time to share your feedback. We are thrilled to hear that Juan and Marco were huge assets in purchasing your new vehicle. Here at Florida Fine Cars, we strive to give every customer great customer service and a transparent process for a smooth and easy transaction. We hope to assist you and your friends and family in the future! Congratulations and Enjoy!!
Thanks so much for such an amazing review! We appreciate you taking the time to share your feedback. We are thrilled to hear that Juan and Marco were huge assets in purchasing your new vehicle. Here at Florida Fine Cars, we strive to give every customer great customer service and a transparent process for a smooth and easy transaction. We hope to assist you and your friends and family in the future! Congratulations and Enjoy!!
Aug 25, 2019
Amazing customer service. Loved our car buying experience with these guys. Would definitely recommend. There honest, helpful, and kind.
Sep 14, 2019
Response from current dealership:
Amanda Jo,
Thank you for your kind words! We can’t wait to help you and fam in the near future! Here to assist at any time!
Thank you for your kind words! We can’t wait to help you and fam in the near future! Here to assist at any time!
Aug 14, 2019
Response from current dealership:
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Aug 14, 2019
Response from current dealership:
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Jul 18, 2019
Response from current dealership:
Abubakarr,
Thanks so much for such an amazing review! We appreciate you taking the time to share your feedback. We are thrilled to hear that Mohamed was a huge asset in purchasing a new vehicle for your wife. Here at Florida Fine Cars, we strive to give every customer great customer service and a transparent process for a smooth and easy transaction. We hope to assist you and your friends and family in the future! Congratulations and Enjoy!!
Thanks so much for such an amazing review! We appreciate you taking the time to share your feedback. We are thrilled to hear that Mohamed was a huge asset in purchasing a new vehicle for your wife. Here at Florida Fine Cars, we strive to give every customer great customer service and a transparent process for a smooth and easy transaction. We hope to assist you and your friends and family in the future! Congratulations and Enjoy!!
Jul 18, 2019
Response from current dealership:
GuruX8YYD,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service and most transparent process possible. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Congratulations on the new vehicle and Enjoy!!
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they want and need in a vehicle by providing the best customer service and most transparent process possible. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Congratulations on the new vehicle and Enjoy!!
May 7, 2019
I asked for photos of the vehicle I was interested in 6 times. I am not in the same state as this dealer, so being able to see the vehicle before I committed to visiting the dealership was important. I had time to make the trip when I first asked for the photos. By the time I finally got the photos, I did not.
May 15, 2019
Response from current dealership:
Bob,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in assisti
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in assisti
May 3, 2019
Response from current dealership:
Brooksjm69,
Thank you so much for your kind words and five-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for your kind words and five-star rating! We're very grateful you chose Florida Fine Cars!
I had offers online for 16,800 trade in they offered 13,000 every car they had was fleet vehicle's slight accident or just a bad deal. Would never buy from them ever. P.s. all inventory had scratches to the paint as if they used coarse rags to wash and dry it's sad to see so many decent used car's in that condition
Mar 20, 2019
Response from current dealership:
GuruCFZGK,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in as
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in as
Mar 15, 2019
It's was good.
Mar 20, 2019
Response from current dealership:
Clemence,
Thank you so much for the kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for the kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Returned email very quickly. Answered all questions ... except for detail on repairs from accident, or what was the extent of damage to car. Buying from a great distance, it would be nice to know.
Mar 9, 2019
Response from current dealership:
Jshuxford,
Thank you for providing your feedback as it is very important to us for quality control purposes. When shopping for a vehicle here at Florida Fine Cars we make sure to give our customers a transparent and stress-free process as we provide all our customers with tools to research the vehicle from accidents to the value of the same make and model in your area making sure you get the best deal in town. On our website, every vehicle has a Carfax which is completely free of charge and is an important tool to use when researching a vehicle. In the Carfax you will find service records, a
More ...
Thank you for providing your feedback as it is very important to us for quality control purposes. When shopping for a vehicle here at Florida Fine Cars we make sure to give our customers a transparent and stress-free process as we provide all our customers with tools to research the vehicle from accidents to the value of the same make and model in your area making sure you get the best deal in town. On our website, every vehicle has a Carfax which is completely free of charge and is an important tool to use when researching a vehicle. In the Carfax you will find service records, a
Mar 1, 2019
Response from current dealership:
GuruCW6M9,
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for your kind words and 5-star rating! We're very grateful you chose Florida Fine Cars!
Feb 18, 2019
Keith was awesome to work with. Fastest ive ever bought a car experience was great!
Feb 18, 2019
Response from current dealership:
Xavier,
Thank you for taking the time to leave us a positive review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Thank you for taking the time to leave us a positive review! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Feb 13, 2019
Sales guy Mustafa was great.
Manager unfortunately lied to me so left a bad taste. the display was clearly damaged where you could hardly see the numbers indicating the Speed. According to the
Manager, ALL VW's look like that. "they make them like that"
I've had VW's all my life and they are 100% not made with defective displays. If you lie about the little things, how can I trust them about the big things.
Feb 15, 2019
Response from current dealership:
We apologize Jean Andre. Despite what this latest experience would suggest, you are an extremely valuable member of the Florida Fine Cars Family. This situation should have been just as simple as you expected. Customer Service is our number one priority and we failed to provide our best service to you. We will further discuss this with our team and make sure we are all on the same page. Should you need any assistance in any way, please reach out to me directly. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. I can be reached at 866-540-0558 or email me at anam@florid
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Feb 12, 2019
My experience with Florida Fine Cars was exceptional!!! My sales person was Jeffry. Jeffry was awesome, transparent, and informative. Also down to earth, caring, and considerate. Far from pushy for a sale and made my experience fun. He went above and beyond in making the transaction a sound and smooth one. I have all confidence in this company and recommend it to others. I know I’ll be back in the future and trust FFC above all the others.
Feb 15, 2019
Response from current dealership:
Tamara,
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Jeffry was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Jeffry was phenomenal as this is the true Florida Fine Cars experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and Enjoy!
Jan 22, 2019
*I never visited the dealership*
I inquired about a vehicle at this dealership and received a prompt call and email with information.
Jan 28, 2019
Response from current dealership:
Adaryll,
Thank you for your kind words! Can’t wait to help you and fam in a near future! Here to assist at any time!
Thank you for your kind words! Can’t wait to help you and fam in a near future! Here to assist at any time!
Jan 7, 2019
Response from current dealership:
GuruBSY2S,
Thank you for your kind words! Can’t wait to help you and fam in a near future! Here to assist at any time!
Thank you for your kind words! Can’t wait to help you and fam in a near future! Here to assist at any time!
Jan 6, 2019
They are very good. Their pricing is very good. Their customer service is very good. They answer quickly and follow up. Very nice place.
Jan 7, 2019
Response from current dealership:
Andro,
Wow, thank you so much for such a wonderful review of our store! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Wow, thank you so much for such a wonderful review of our store! Your kind words mean the world to our employees who work hard every day to make every interaction with customers an excellent one. Congratulations on your new vehicle and Welcome to the family!
Dec 7, 2018
This dealership advertised a car for $14,200. Final price after added dealer markup
$17.300. To sum up nice folks adding a lot of additional dealer markup on the vehicle.
They state they sell at wholesale, except when they add back in more fees than i have
ever seen. The fees have fees, Read the fine print, the doc fee of 899 is listed the rest
are not known until one asks for a final price.
Secondly the vehicles are supposedly inspected by them and a $200 inspection fee is
tacked on for this. I had a 3rd party inspection done ( $170.00) and they found worn
tires and pulsating brakes needing replacement and repair. Dealer rep comment to
this. "Sometimes they miss things".
I would steer clear of these folks. I am used to buying cars with price plus tax and a
reasonable title fee.
Dec 12, 2018
Response from current dealership:
Norm,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all of our potential customers and or customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@flroidafinecars.com and it will be my pleasure in assis
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We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all of our potential customers and or customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@flroidafinecars.com and it will be my pleasure in assis
Dec 1, 2018
Wouldn't give the carfax until a secretary finally sent it to me. The car was wrecked 3 times with only 5000 on it.
Dec 4, 2018
Response from current dealership:
Fred,
We're sorry to read that you were not satisfied with your recent experience. We provide a Carfax for all vehicles on our website for every customer to research the vehicle of there choice. You may print it or when you come in we can print it for you. When you are ready to purchase we also include it in the deal packet. We are a very transparent dealership with nothing to hide from our customers as all the information you need to research a vehicle is located on our website such as Carfax, Additional fees, Monroney Label which is the original window sticker of the vehicle, Kelly Blue Boo
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We're sorry to read that you were not satisfied with your recent experience. We provide a Carfax for all vehicles on our website for every customer to research the vehicle of there choice. You may print it or when you come in we can print it for you. When you are ready to purchase we also include it in the deal packet. We are a very transparent dealership with nothing to hide from our customers as all the information you need to research a vehicle is located on our website such as Carfax, Additional fees, Monroney Label which is the original window sticker of the vehicle, Kelly Blue Boo
Very friendly and helpful Danny was great I showed up without an appointment to see a car and the car was being loaded on to a truck to go to one of their other locations he tried to get it for me to test drive but was un able to. I searched their inventory but at the moment they dont have something I really would like. I would definitely go back and plan to in the near future. Thank you for your time and help Danny and Tyrone
Nov 27, 2018
Response from current dealership:
Brennan,
Thank you so much for such an amazing review! We truly appreciate you a customer and thank you for choosing Florida Fine Cars for your used car destination. Please continue to look thru our site as we purchase new vehicles daily and let us know when you see one you like so we can assist you. We hope to see you in the near future. Thank you!
Thank you so much for such an amazing review! We truly appreciate you a customer and thank you for choosing Florida Fine Cars for your used car destination. Please continue to look thru our site as we purchase new vehicles daily and let us know when you see one you like so we can assist you. We hope to see you in the near future. Thank you!
They were more than helpful, the even worked with me to get a lower monthly payment rate which is amazing. I recommend these guys for any first time car buyers. I can’t wait to buy from them again in the future
Nov 12, 2018
Response from current dealership:
Khaya,
Thank you so much for such an amazing review and five stars! Can’t wait to help you and fam in a near future! Here to assist at any time!
Thank you so much for such an amazing review and five stars! Can’t wait to help you and fam in a near future! Here to assist at any time!
Nov 3, 2018
Not a bad dealership, just many of their vehicles have been in some sort of accident or was damaged previously. This dealership is ala' "Offleaseonly" themed.
Nov 6, 2018
Response from current dealership:
Ray,
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all of our potential customers and or customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@flroidafinecars.com and it will be my pleasure in assis
More ...
We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. The name provided to us in this review is not in our database. We truly want all of our potential customers and or customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@flroidafinecars.com and it will be my pleasure in assis
Oct 29, 2018
Dealing with Florida Fine Cars was one of the best car buying experiences I've had in 50 years.
The salesman sent me a video of the car, we arranged an appointment for my wife & I to look at
it and take it for test drive. He pre-qualified me for the financing. We loved the car and decided
to purchase it. They disclosed some damage to the car that was not on the Car Facts
report.which showed the integrity of the dealership. I'm very happy with Florida Fine Cars and
my salesman, Nate.
Oct 29, 2018
Response from current dealership:
Jim,
Thank you so much for this amazing review! We try our best to stand out from other dealerships when it comes to excellent customer service. We appreciate your feedback and are pleased that your purchase experience with Nate was positive. Our number one goal is for every customer to leave with an experience like no other and it looks like we delivered. Congratulations and Welcome to the family!!
Thank you so much for this amazing review! We try our best to stand out from other dealerships when it comes to excellent customer service. We appreciate your feedback and are pleased that your purchase experience with Nate was positive. Our number one goal is for every customer to leave with an experience like no other and it looks like we delivered. Congratulations and Welcome to the family!!
Oct 29, 2018
Response from current dealership:
Sheriual,
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Oct 16, 2018
Great experience!
The paperwork a lot longer than necessary, but over all it was good!
Oct 19, 2018
Response from current dealership:
Erica,
Thank You so much for taking the time to share your experience with us. We are so happy to hear that our Palm Beach location was able to provide great customer service. Here at Florida Fine Cars we stand side by side with every customer thru out the entire process and provide the most transparent experience possible. We truly appreciate you as a customer and the opportunity to earn your business. Enjoy your new vehicle! Welcome to the family!
Thank You so much for taking the time to share your experience with us. We are so happy to hear that our Palm Beach location was able to provide great customer service. Here at Florida Fine Cars we stand side by side with every customer thru out the entire process and provide the most transparent experience possible. We truly appreciate you as a customer and the opportunity to earn your business. Enjoy your new vehicle! Welcome to the family!
I contacted them and they got back to me in less than 1 hour. They sent me a car fax report on vehicle when I asked for it with no delay.
Oct 19, 2018
Response from current dealership:
OU812MACHONE,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again in the near future.
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again in the near future.
Great experience Greg is outstanding!!! Highly recommend that you purchase your next vehicle from Florida Fine Cars!! Ask for Greg
Oct 1, 2018
Response from current dealership:
RayJai,
Thank You so much for taking the time to share your experience with us. We are so happy to hear that Greg was able to provide great customer service. Here at Florida Fine Cars we stand side by side with every customer thru out the entire process and provide the most transparent experience possible. We truly appreciate you as a customer and the opportunity to earn your business. Enjoy your new vehicle! Welcome to the family!
Thank You so much for taking the time to share your experience with us. We are so happy to hear that Greg was able to provide great customer service. Here at Florida Fine Cars we stand side by side with every customer thru out the entire process and provide the most transparent experience possible. We truly appreciate you as a customer and the opportunity to earn your business. Enjoy your new vehicle! Welcome to the family!
Sep 27, 2018
contacted me ASAP. Thank You.
Oct 1, 2018
Happy to hear we made excellent use of your time David! Thank you for giving us the opportunity!
Response from current dealership:
Happy to hear we made excellent use of your time David! Thank you for giving us the opportunity!
Sep 25, 2018
Response from current dealership:
Guru7RH5,
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Hope to assist you and your friends and family in the near future!
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Hope to assist you and your friends and family in the near future!
Very friendly and not pushy at all. Could not make a deal and still thanked me for coming in!
Sep 25, 2018
Response from current dealership:
Mrmojorisin71,
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again in the near future.
Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again in the near future.
Friendly contact ( Mo ) at dealership arranged meet and test drive. Although it didn’t work out for purchase, the experience was professional, fun and even pressure free!
Aug 31, 2018
Response from current dealership:
Guru56FHF,
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. We hope we can assist you in the near future for your next vehicle purchase. Thank You
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. We hope we can assist you in the near future for your next vehicle purchase. Thank You
This is the worst car dealership I have ever dealt with. I live out of state and found a car I was interested in. I called every day for a week before I got a call returned. Employees have 0 knowledge on the vehicles. The only info I’ve actually been able to get is the out the door price. That includes $1700 in fees. Including a $900 dealer prep fee and a $300 electronic filing fees. This set off alarm bells so I checked out their BBB report and suffice it to say it’s ugly. I recommend that you save your time and money and find a car elsewhere.
Aug 23, 2018
Response from current dealership:
Thomas,
Thank you for providing your feedback as it is very important to us for quality control purposes. We apologize as it seems you were not completely satisfied with your recent interaction. We are a bit confused as to what number you tried to contact us on as we have live operators ready to assist you during business hours and an answering service overnight. We also have trained operators who have total knowledge of our products and access to vehicle information. You have mentioned our fees which we are totally transparent about on our website so our customers know exactly what to expe
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Thank you for providing your feedback as it is very important to us for quality control purposes. We apologize as it seems you were not completely satisfied with your recent interaction. We are a bit confused as to what number you tried to contact us on as we have live operators ready to assist you during business hours and an answering service overnight. We also have trained operators who have total knowledge of our products and access to vehicle information. You have mentioned our fees which we are totally transparent about on our website so our customers know exactly what to expe
I was contacted immediately. Very professional and answered all my
questions regarding the vehicle I was interested in.
Aug 23, 2018
Response from current dealership:
Phillipandfen,
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Thank you so much for the 5-star rating! We're very grateful you chose Florida Fine Cars!
Aug 10, 2018
Took the car for a test drive and decided to purchase it
The dealership is friendly and professional.
Aug 15, 2018
Response from current dealership:
Karin,
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Aug 2, 2018
We bought the mustang and had Nate for salesman, who worked well
with us and the manager worked well with us also. When we walked in
the door they asked us if we wanted water or coffee. But be aware it is
a wholesale car dealer as is. We found the interior passenger door lock
doesn't work. Also they only gave us one key, very upsetting. The key
didn't even have a fob. So this will be out of pocket cost.
Aug 7, 2018
Response from current dealership:
Ed,
Thank you so much for your feedback and kind words toward Nate and the managers in the Palm Beach location. We truly appreciate the opportunity you have given us to earn your business. In your review, you mentioned some defects on the vehicle you purchased so I wanted to discuss that with you. When purchasing a vehicle at Florida Fine Cars we encourage all of our customers to research the vehicle of interest and also take advantage of having the vehicle inspected by the mechanic or dealer of your choice for peace of mind. When it comes to the keys we give the same amount of keys we are gi
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Thank you so much for your feedback and kind words toward Nate and the managers in the Palm Beach location. We truly appreciate the opportunity you have given us to earn your business. In your review, you mentioned some defects on the vehicle you purchased so I wanted to discuss that with you. When purchasing a vehicle at Florida Fine Cars we encourage all of our customers to research the vehicle of interest and also take advantage of having the vehicle inspected by the mechanic or dealer of your choice for peace of mind. When it comes to the keys we give the same amount of keys we are gi
Jul 22, 2018
Was treated very well, Nate was awesome so was the finance manager Matt, would definitely recommend Florida Fine Cars, they treat you like family. Thanks again Nate.
Jul 25, 2018
Response from current dealership:
Scott,
Thank you so much for this amazing review! We try our best to stand out from other dealerships when it comes to excellent customer service. We appreciate your feedback and are pleased that your purchase experience with Natt and Matt was positive. Our number one goal is for every customer to leave with an experience like no other and it looks like we delivered. Congratulations and Welcome to the family!!
Thank you so much for this amazing review! We try our best to stand out from other dealerships when it comes to excellent customer service. We appreciate your feedback and are pleased that your purchase experience with Natt and Matt was positive. Our number one goal is for every customer to leave with an experience like no other and it looks like we delivered. Congratulations and Welcome to the family!!
I couldn’t dealership with a well informed sales staff… Would recommend this dealership to anyone looking to buy a good car or truck..
Jul 19, 2018
Response from current dealership:
Hubertd2,
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Jul 14, 2018
Excellent professional service. Great buying experience. Louis Obregon was helpful and respectful salesman. Also Roberto Medi a. They were both great. Couldnt be happier with my car. Highly reccomend Florida Fine Cars
Jul 17, 2018
Response from current dealership:
Vicki,
Wow! Thank you so much for such a marvelous review! We are so happy to hear that Louis and Roberto were able to provide you with everything you needed and was able to provide great customer service. We appreciate you for choosing Florida Fine Cars as we recognize that you had many different dealers to choose from. We hope to be able to assist you and your friends and family in the near future. Congratulations and Enjoy!!
Wow! Thank you so much for such a marvelous review! We are so happy to hear that Louis and Roberto were able to provide you with everything you needed and was able to provide great customer service. We appreciate you for choosing Florida Fine Cars as we recognize that you had many different dealers to choose from. We hope to be able to assist you and your friends and family in the near future. Congratulations and Enjoy!!
Aug 2, 2018
Response from current dealership:
Ribbit912,
Thank you so much for the five-star review! Here at Florida Fine Cars, we strive to give every customer great customer service and a transparent process for a smooth and easy transaction. Hope to assist you and your friends and family in the near future!
Thank you so much for the five-star review! Here at Florida Fine Cars, we strive to give every customer great customer service and a transparent process for a smooth and easy transaction. Hope to assist you and your friends and family in the near future!
Jun 28, 2018
Very profesionals , I'm pleased with the experience .
Jun 28, 2018
Response from current dealership:
Tudor,
Thank you so much for this amazing review! We try our best to stand out from other dealerships when it comes to excellent customer service. We appreciate your feedback and are pleased that your purchase experience was a positive one. Our number one goal is for every customer to leave with an experience like no other and it looks like we delivered. Congratulations and Welcome to the family!!
Thank you so much for this amazing review! We try our best to stand out from other dealerships when it comes to excellent customer service. We appreciate your feedback and are pleased that your purchase experience was a positive one. Our number one goal is for every customer to leave with an experience like no other and it looks like we delivered. Congratulations and Welcome to the family!!
Very pleasant, no pressure type experience.
Prices are fair, and no haggle kind of environment.
Great selection of automobiles.
Jun 27, 2018
Response from current dealership:
GuruT4GWG,
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Dealer fees are a sham they do not need to
charge over a 1000 dollars in pure extra profit
fees it's just not necessary if your gonna make
enhancements to car the customer should have
then choice to decline price plus tax tags and
title should be it .....fees are pure extra profits
some states outlaw so word to wise find a dealer
that's doesn't charge extra fees or very low
dealer fees like I did and found the same van for
a better price
Jun 6, 2018
Response from current dealership:
GuruYF4Z8,
We appreciate you taking the time to share your feedback. We would also like to take the time to address a couple of issues you have presented in your review. The $899 Dealer Fee (Dealer Prep) is a fee that covers mechanical and safety inspections of the vehicles as well as transporting and detailing the vehicles from auction. The $100 Tag Agency Fee is to register the vehicle. In the state of Florida, we have to make sure the vehicles are registered before a customer leaves the dealer. The $400 Title/Transfer Fee is an estimate on a tag transfer and new tag. A new tag runs nearly
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We appreciate you taking the time to share your feedback. We would also like to take the time to address a couple of issues you have presented in your review. The $899 Dealer Fee (Dealer Prep) is a fee that covers mechanical and safety inspections of the vehicles as well as transporting and detailing the vehicles from auction. The $100 Tag Agency Fee is to register the vehicle. In the state of Florida, we have to make sure the vehicles are registered before a customer leaves the dealer. The $400 Title/Transfer Fee is an estimate on a tag transfer and new tag. A new tag runs nearly
May 31, 2018
Response from current dealership:
Sandy,
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family! Enjoy!
Wow, Thank you so much for the glowing review of our store! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family! Enjoy!
Apr 28, 2018
Response from current dealership:
Thank you very much Joaquin! We truly appreciate you giving us the opportunity to earn your business!
Apr 28, 2018
Response from current dealership:
RevShev,
Thank you very much for your kind words and for choosing Florida Fine Cars!
Thank you very much for your kind words and for choosing Florida Fine Cars!
Apr 24, 2018
Response from current dealership:
GuruYGHMP,
Thank you for taking a moment to share your experience, it is very much appreciated! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Thank you for taking a moment to share your experience, it is very much appreciated! Your kind words mean the world to our employees who work hard every day to make each interaction with customers an excellent one. Congratulations on your new vehicle and welcome to the family!
Apr 17, 2018
i receive a best service ever and my sales man is Nate, he is so proffesional
and he gave me all information i needed and i even talk to my friend who
wanna buy a car that he must come and see Nate, most definately i will do
more businness with him.
Apr 23, 2018
Response from current dealership:
You have no idea how much it means to us to hear this kind of feedback. Our goal at Florida Fine Cars is for our customer to have an outstanding experience and it sounds like Nat delivered. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Enjoy your new vehicle and hope to assist you and your family in the near future.
Apr 23, 2018
Response from current dealership:
We're sorry to read that you were not satisfied with your recent experience. Please provide some more information (such as the full name and vehicle purchased) to customercare@floridafine… so we may further assist. Our team does try to complete services as efficiently as possible and we do apologize if you experienced otherwise. Thank you for taking the time to share feedback with us. We hope that you will consider returning to our facility and allowing us the opportunity to better serve you!
Did call but after seeing the 800+ dealer prep was not willing to deal with the dishonesty. Sales rep said even the employees pay that much. Sooo if the employee is ok with getting screwed over I should be also??
Apr 23, 2018
Response from current dealership:
GuruD3PC2,
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. The $899 Dealer Fee (Dealer Prep) is a fee that covers mechanical and safety inspections of the vehicles as well as transporting and detailing the vehicles from auction. The fee mentioned is also located on our website as we like to provide a transparent process for our customers. We hope that this clears up any possible concerns and we look forward to having an opportunity to better assist you in
More ...
We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. The $899 Dealer Fee (Dealer Prep) is a fee that covers mechanical and safety inspections of the vehicles as well as transporting and detailing the vehicles from auction. The fee mentioned is also located on our website as we like to provide a transparent process for our customers. We hope that this clears up any possible concerns and we look forward to having an opportunity to better assist you in
Mar 28, 2018
They contacted me once by email. No follow up.
Apr 23, 2018
Response from current dealership:
Bob,
We apologize for any confusion regarding the process and thank you for bringing your particular situation to our attention. We value all of our customers and do our best to provide the best possible customer experience. Please do not hesitate to send a message to customercare@floridafinecars.com should you have any questions, concerns or complaints. We are here to help and thank you for allowing us an opportunity to better assist you!
We apologize for any confusion regarding the process and thank you for bringing your particular situation to our attention. We value all of our customers and do our best to provide the best possible customer experience. Please do not hesitate to send a message to customercare@floridafinecars.com should you have any questions, concerns or complaints. We are here to help and thank you for allowing us an opportunity to better assist you!
Mar 22, 2018
The car was never there it never existed improve 45m was told the car would be out front. I get there wait an hr than was told the car was in Miami and can't be sold
Apr 23, 2018
Response from current dealership:
Dan,
We apologize for any confusion regarding the process and thank you for bringing your particular situation to our attention. We try our best ensure the vehicle's availability to the best of our ability but cars can sell at any time. We sell hundreds of cars monthly on a first come, first served basis. Thank you for your valuable feedback however, we will discuss the issue with management to put a better process in place to notify customers who have called for the sold vehicles. Thank you for your valuable feedback. We look forward to better serving you.
We apologize for any confusion regarding the process and thank you for bringing your particular situation to our attention. We try our best ensure the vehicle's availability to the best of our ability but cars can sell at any time. We sell hundreds of cars monthly on a first come, first served basis. Thank you for your valuable feedback however, we will discuss the issue with management to put a better process in place to notify customers who have called for the sold vehicles. Thank you for your valuable feedback. We look forward to better serving you.
Mar 16, 2018
had a very enjoyable experience dealing with florida fine cars..no pressure no
hassle. will recommend them to all my friends
Mar 19, 2018
Response from current dealership:
Very happy to read that your experience was low pressure as that is one of our biggest goals! Thank you!
Mar 16, 2018
Dealer didn’t write on the ad that the price was cash only because the car had a Canadian title. We drove 50mins to get there to only be told the car was cash only and they wouldn’t negotiate a price with us.
Mar 21, 2018
Response from current dealership:
We're very sorry to hear you were not happy with your recent experience. Thank you for taking the time to share feedback with us. We will be sure to take this under advisement as we review our best practices. We hope that you will consider returning to our facility and allowing us the opportunity to better serve you!
Mar 16, 2018
Response from current dealership:
We're happy to hear you were well taken care of! Thank you!
Mar 14, 2018
Response from current dealership:
We are very sorry to see that you didn't recieve the information that you were looking for. In order to better assist you please send a message to customercare@floridafinecars.com with your full name and we will do our best to better assist you.
Mar 7, 2018
Dealer responded and scheduled an appointment for me to come in and view the vehicle and/or give a test drive.
Mar 9, 2018
Response from current dealership:
Happy to hear we made excellent use of your time Mila! Thank you for giving us the opportunity!
Mar 1, 2018
Response from current dealership:
Thank you so much for taking the time to share your experience!
Feb 12, 2018
Would buy another vehicle from them again!
Feb 14, 2018
Response from current dealership:
Thank you very much Steve! We truly appreciate you giving us the opportunity to earn your business!
Hillary Doloboff
Hillary Doloboff
Feb 9, 2018
Actually the sales rep called me and explained that the car had problems and was being repaired, which was very nice that a "car" salesman was upfront honest.This was greatly appreciated
Feb 12, 2018
Response from current dealership:
We pride ourselves on transparency. John, thank you for giving us a chance to serve you!
My experience was not good. They maid we wait two hours just to sign the final paperwork. Then tried to rip me off with a high car payment. They also said that they gave me gas and did not the car had a quarter tank of gas when I test drove it and that is how I got it back. They said that they would give me $10.oo of gas and did not. I have bought over ten cars in my lifetime and always got a full tank of gas. They also gave me to much hassle and looked to much into my private business. I would never by a car from them again!!!
Mar 6, 2018
Response from current dealership:
We're very sorry to hear you were not happy with your recent experience. Thank you for taking the time to share feedback with us. We will be sure to take this under advisement as we review our best practices. We hope that you will consider returning to our facility and allowing us the opportunity to better serve you!
Jan 13, 2018
Response from current dealership:
Lauro, thank you very much for your feedback. We utilize many trusted 3rd party sources such as Kelley Blue Book, NADA and Black Book to analyze all available market data combined with a live visual inspection to appraise all potential trade vehicles. We are sorry to hear how you feel but rest assured we're here should you choose to reconsider. Please do not hesitate to contact customercare@floridafinecars.com with any questions. Thank you for the kind words and for shopping our selection!
Car was shipped to another dealer when I arrived despite contacting
the salesman for a scheduled test drive.
Jan 13, 2018
Response from current dealership:
We are quite sorry that the vehicle was sold by the time you got here. We sell hundreds of cars monthly on a first come, first served basis. We are selling vehicles at all time. Thank you for your valuable feedback however, we will discuss the issue with management to put a better process in place to notify customers who have called for the sold vehicles.
Dec 26, 2017
Response from current dealership:
Thank you for rating your experience!
Dec 10, 2017
I received a very prompt response and the manager even followed up the next day.
Dec 21, 2017
Response from current dealership:
Thank you for rating your experience, Gregg.
Dec 7, 2017
I had a good experience with the the company.
Dec 8, 2017
Response from current dealership:
Glad to read that your experience was good. Thanks for leaving a review, Lloyd.
Dec 5, 2017
Called back and provided info. No pressure or stress.
Dec 8, 2017
Response from current dealership:
Very happy to read that your experience was low pressure as that is one of our biggest goals. Thank you!
They were very quick to respond but unfortunately i am am unable to visit them due to my work schedule.
Dec 8, 2017
Response from current dealership:
Please send an email to customercare@floridafinecars.com and we can set up an appointment for you to visit. Thank you for taking the time to leave a review.
Nov 30, 2017
They call me back right away set up an appointment right away very professional I must say
Dec 8, 2017
Response from current dealership:
Thank you for taking the time to leave your review.
I went to the dealer to inspect the car. Called two hours later to tell them I
would take it. My guy was already gone for the day. After 2 days, 5
messages to the salesman. Plus another 2 messages to the manager. I
bought another car $30,000 more. I wish it did not take them 4 days to call
me back.
Dec 8, 2017
Response from current dealership:
We're sorry to hear that you were having difficulties getting into contact with someone. We understand how frustrating that can be. Thank you for bringing this up to our attention, we will be sure to take this under advisement as we review our best practices. We hope that you will consider returning to our facility and allowing us the opportunity to better serve you!
Nov 18, 2017
Every person in the dealership is amiable, professional and follows up on
actions. From the receptionist and sales to finance, I was treated with
respect and care. Florida Fine Cars is an excellent dealership!
Nov 20, 2017
Response from current dealership:
We're very happy to read that you were so well taken care of! Thank you for allowing Florida Fine Cars the opportunity to earn your business :D
Oct 31, 2017
Answered questions except what dealer FEES are included in the purchase of the vehicle.
Nov 1, 2017
Response from current dealership:
We're sorry to hear that the dealer fee's were not explained to your satisfaction. Our dealer fee's that are in place cover vehicle inspections and any minor repairs that may be needed. We're a large volume dealership and competitively price for immediate sale, that's why we do offer no haggle pricing to our customers. We will be more than happy to provide our RO (reconditioning order) that detail the repairs that we make on our vehicles. Thank you for taking the time to rate your experience.
Sep 14, 2017
Very pleasant experience.
Worked with Red and Roberto. Great guys
Love the car.
Sep 15, 2017
Response from current dealership:
Those are two very fine gentlemen to be working with. Thank you for allowing Florida Fine Cars the opportunity to earn your business!
Sep 8, 2017
Good
Sep 13, 2017
Response from current dealership:
Thank you for taking the time to rate your experience :D
Super nice people, very upfront about the condition of the car but it was reported as having been in an accident and I didn't want a repaired vehicle
Sep 13, 2017
Response from current dealership:
Thank you for the kind words! We appreciate you.
Aug 31, 2017
excellent
Sep 1, 2017
Response from current dealership:
Do you want our days to be made? Because that's how you make our day! Thanks for the kind word Brian.
I was contacted immediately and a sales representative was very thorough in answering all my questions. He provided the service that I expected.
Aug 31, 2017
Response from current dealership:
We're happy to hear that you were well taken care of! Thank you for choosing Florida Fine Cars!
Aug 22, 2017
Drove 45 nin. To see the car. Was told they couldn't find the keys. Asked to see another car. Waited 30 min. Before salesman came back and said the car was out for inspection. Waste of time. Unprofessional.
Aug 6, 2017
They did everything to help me get my dream car!
Aug 7, 2017
Response from current dealership:
Thank you for taking the time to share your experience. Congratulations on the new car and welcome to the Florida Fine Cars family!
Excellent communication . . . Low pressure sales
people . . . Car wasn't a perfect fit, but they
worked with me to try to earn my business.
Aug 2, 2017
Response from current dealership:
We are very pleased to read that your experience was low pressure as that is one of our main goals! Thank you for sharing your experience and thank you for allowing Florida Fine Cars the opportunity to earn your business.
Jul 29, 2017
Quick, informative and to the point
Jul 31, 2017
Response from current dealership:
Thank you so much for the kind words and thank you for choosing Florida Fine Cars.
Jul 17, 2017
Quick response, bought from them last year, no problem, in and out in one day.
Jul 21, 2017
Response from current dealership:
We are super pleased to learn that everything is a-okay, Chris! Thank you so much for the update and for sharing your Florida Fine Cars experience.
Jul 20, 2017
Response from current dealership:
Thank you so much for taking the time to share your experience, Jim! We are truly humbled.
I was contacted very quick by George but my seller was Jay a really nice
person. i am happy with my car. but be careful when you get the total amount
because sometimes they add more. I din't like the manager on duty in that
moment Jose even he is Spanic person he did not anything for us my car was
empty 0 gasoline Jay my seller asked him if he can do anything for us he said
he couldn't, anyway JAY is a very good seller he makes us my husband and i
feel so comfortable. Thank you Jay thank you Cargurus.
Jul 19, 2017
Response from current dealership:
Thank you so much for sharing your experience and allowing Florida Fine Cars the opportunity to earn your business. We are truly humbled!
Jun 19, 2017
Fast honest. No games bought a car in out less than a hour
Jun 21, 2017
Response from current dealership:
Thank you so much for taking the time to share your feedback. We are very pleased to hear that you were well taken care of!
Jun 16, 2017
This is a great dealership they call you back
Jun 19, 2017
Response from current dealership:
Thank you for taking the time to share your experience. We are humbled to have been able to earn your business.
Jun 1, 2017
Very nice with the guy over there super nice but I was looking for other pick up
Jun 5, 2017
Response from current dealership:
Thank you very much, Camilo! We truly appreciate you giving us the opportunity to earn your business.
When we arrived, we met Brandon, a new salesman, who was very nice.
The report showed the vehicle didn't have accident damage; however, I
questioned why the back driver side door was obviously repaired.
Brandon said, "I don't see anything, I need glasses", "the car just got
back from the body shop". When he opened the trunk, the broken
radiator cover was in there. We test drove the car anyway and was told it
was a non-smoking car...not likely. There was a small burn on the seat
and a very strong fragrance (not 2016 new car smell) inside. On top of
the list price there is a $899 "Dealer Fee". We left, too many issues for
my $18,000.
May 21, 2017
Great customer service! I was called by the dealer to set up an appointmenr to see the car. I made the appointment within 1 hr. By the time I got there, the car was ready to show. I met with Mike and Jeff, they were the exceptional sales team, no hassle, no pressure. The 2015 CX9 was exatly as described. I am now the new owner. I will definitely recommend this dealership.
Thank you Cargurus.
May 1, 2017
Nice cars. Ernie our salesman was great but we
wanted to stay local instead of driving back to west
palm beach
Jenn was excellent also. Prices are right and no dealer
fees
Deserves a look if in market for car
I recommend
Jon miller and Sasha were awesome. Vehicle
listed not in Miami but in WPB. Carfax has this
vehicle with an accident and structural damage.
From other reviews it might be true that most cars
on fine cars have been in accidents before. Two
stars for the quality of the salespersons. Nothing
more. Buyer beware
Mar 3, 2017
Great dealer. Have the cars you want. Low pricing.
Feb 12, 2017
The representatives of Florida Fine Cars are both extraordinarily
professional and wonderfully personal. I felt that I was a valued
customer and that they would do whatever was possible to meet
my unique needs. I shopped extensively before making my
purchase at Florida Fine Cars. I am a totally satisfied customer and
would enthusiastically recommend this dealership to everyone.
Thank you Florida Fine Cars ! You treated me so well !
Jan 15, 2017
Dealer made contact with me 3 weeks after requesting information. I already made the purchase from another dealer
Dec 23, 2016
Ernie was great - easy.
Dec 4, 2016
Yes was fast, but most of the cars were involved in crashes
Dec 3, 2016
Excellent. Great selection of vehicles at a good price. Jeffrey and Tom made it easy and a stress free buying experience. I will definitely recommend to others.
Nov 14, 2016
very good. plan on making this purchase.
Oct 9, 2016
We were very pleased and loved the car. Unfortunately, car was
sold before we could make our decision. It did convince us of
what we want, however. That was exactly the car we wanted.
We want to confine our continued search to model 3 bmw
convertibles, or A4 Audi convertibles: exterior deep blue,
interior white or cream, and any year up to 2014. Thanks for
your continued searches on our behalf!
Oct 4, 2016
Very honest with me
Sep 27, 2016
Response from current dealership:
Thank you for your positive review. We work hard at Florida Fine Cars to provide the best customer service possible and are delighted you will be coming to town next month to purchase a BMW. We look forward to your business and are certain you will be impressed by our huge selection of used BMW models.
Aug 28, 2016
Cash only car lot. If that's the case no problem, but should have it where everyone can see. "This is a cash only car".
Aug 4, 2016
Clean, nice, professional
Jul 28, 2016
Seems honest--was a car with prior wreck so decided against it
Jul 27, 2016
very professional
Jul 15, 2016
I was reached out by an individual who purportedly work for this dealership
yet everything he told me and did, made me more apprehensive and skeptical
about what I was hearing so I decided to seek out the sales manager and
from his description of the car's history, pretty much convinced me it was not
worth making an offer and to stay away away from it.
Jul 11, 2016
Foisted a bogus "car detailing" contract for over $1000 into the financing package at 22% interest because I had poor credit, but when I inquired as to my FICO score, they said NO score appeared. I doubt they ever ran my credit, just wrote me into the highest possible interest loan. Also, told me the vehicle would be aligned and ready for pickup the following day by noon. After and hour's drive to get there, was told the vehicle would not be ready until possibly the end of that week. I had not signed off on the deal yet, so after threatening to cancel the deal and much heated dispute, I finally had the vehicle delivered at 5 pm after waiting their eight hours.
Jul 9, 2016
The worst buying experience I have ever had. Car was repainted
and they lied when I asked about it. Headlights didn't work and
I didn't notice when I checked it out in the day. They buy all their
cars from auctions and say the inspect them but clearly do not.
I am currently active duty Army and they were willing to sell me
a unreliable, unsafe, untruthful vehicle. The dodge dealership I
took the car to be inspected at said the car wasn't worth
anything close to what I paid. I was fooled and feel beyond
stupid for attempting to by from them. Please find a car
elsewhere.
Jul 6, 2016
Very professional.
Jun 6, 2016
Excellent, wish I could have bought a car from them.
Kristina was great, was very close to buying the BMW, just a
little small for me to be comfortable after a Lexus.
Would sent my best friend to see them, without hesitation.
Jun 5, 2016
Great. Thanks
May 29, 2016
vehicle was available after letting me know that it was not. It took about 2 hrs to continue with the process. It was never rxplained to me the process of shopping. The vehicle was crashed and when pulled the carfax report they said they did not know about that situation.
Apr 14, 2016
they were very helpful and accommodating of all my questions and concerns.
Apr 3, 2016
Called dealership to find out they sold
car a few days prior
Mar 30, 2016
Vera good
Mar 1, 2016
Good
Feb 24, 2016
Staff are professional. Robert P. was so
helpful.
Jan 22, 2016
Wonderful experience - dealer
has a huge selection, spotless
facility, kind employees (Edwin
worked hard to make me me
happy!). Totally satisfied with my
new car and the experience !
Dec 22, 2015
This dealer is unprofessional and very evasive. I received a
call from this office stating that the car was located on their
Hollywood lot. I was told that they could relocate the car to
West Palm Beach if I was absolutely certain that I would
purchase the car upon delivery. The car has no pick turns on
line and the sales associate had not seen the car either so
neither of us was clear on the condition of the car. I told them
that I would drive to Hollywood to see the car in person instead
of having to deliver the car. After driving to Hollywood I was told
that the car was in transition to WPB so I call the WPB deliver
who confirm this After coming back to WPB they told me that
they could not find the car in their inventory. What a waste of
time and effort. Truly a used car dealer with part-time sales
associates as no one who I spoke to the day before was there
the following day, unprofessional behaviors. No one know
which end is up or they or just game players ...Unforunately I
bought no car. Very disappointing as I'm a person of my word.
Dec 21, 2015
Contacted by a telemarketer style sales person right away, but she couldn't answer any questions about the car I contacted them about. She still wanted to gather lots of information about me and try and provide information about different cars. I tried getting the same information through an internet chat, but got the exact same response. It's been several days and a legit sales person never followed up about the car I contacted them about. Seems like to me they advertised a good deal to generate sales leads rather than sell a specific car at a great price.
Dec 2, 2015
Immediate followup to my online inquiry.
Car looked clean and as advertised
Nov 25, 2015
They treated me and my family
very well!
Oct 17, 2015
Responded quickly to my question