Finnin Ford

Responded very quickly but vehicle was sold before I called back !!

They got back to me quickly. Maverick was spoken for.

Dealership said there price is $4000.00 more than advertised

Contacted me within 24 hours and explained that a sales person would be in contact with me which happened 15 minutes after I got off the phone. Very punctual and friendly people to work with

Very professional, great to work with. Chris Cruz is the man.

Great sales person, very helpful

Great follow up

Lies from sales man about quality of vehicle. Scratches and dents all over it. I asked those specific questions before I made the 6 Hr drive. I made the 6 hr drive and it was nothing like he mentioned.

Good experience and easy to work with.

They were quick to respond and friendly.

I corresponded for about a week with a sales reps before looking at the vehicle. Some of the questions that I had asked in my emails were not answered. The sales rep also scheduled an appointment time for me to look at the vehicle, but failed to let me know that. Sales rep was friendly and polite, but could have been a bit more professional. Using phrases like "my bad" come of as too casual. Also when you have a serious buyer looking at a vehicle, it's important to point out valuable features of the vehicle, not things like how many cup holders it has. Although this is a Ford dealership, it would be helpful when you have a customer coming to look at a specific vehicle, to do a little research on said vehicle - I knew more about the car than he did. Also unwilling to negotiate on price. I had money to spend and threw out a number. I would have negotiated a little higher, but they didn't even try, so I walked away.

So during this Covid-19 pandemic I had been looking for a truck online for a few months and was not finding anything in my price range. So I extended my search area from within 2 hours, to 3 hours. I found what really looked to be a good deal, after talking via email and text for about a week, looking at lots of pictures of the exterior and inside cab, I thought I had found my truck. I talked with my salesman, sales manager, and business manager. Got all the financing arranged. I called and arranged to meet. They said they would detail the vehicle for me,, so it was ready for me when I arrived. My wife and I drove 3 hours to pickup the truck. When I arrived, my salesman was with another customer so he gave me the keys to go take a closer look and take it for a drive. As soon as we opened the cab doors we seen problems. Lots of problems. First thing was the holes in the rear passenger headliner, oily, greasy stains all over the visors and front area, etc. We left and drove home.

Great experience! I sent a message on Sunday and they contacted me first thing Monday morning and we set up a test dive appointment. Later in the morning the sales rep had gone and personally looked at the car and called me to let me know a few things that he didn't think were disclosed well in the ad. I went ahead with the appointment and was very happy with the in-person experience. The sales guy assisted in making sure everything was functioning as expected. They knew the vehicle's history and shared it with me. I went ahead with the purchase and highly recommend this dealer!

Slow responses and weren’t really interested in dealing with me. Very disappointing.

The dealership was quick to respond to me. Very friendly.

Treated us well

Excellent. Purchased 2017 Explorer after short negotiating. Car was spotless when i arrived for pickup. Salesman and GM were great. Transaction was smooth.

Really friendly user experience. They are there to help you find the right car for your specific need. Didn't feel pressured, felt like they wanted to work with us to find what we wanted. HIghly recommend them.

Quick response.

Found the perfect Truck. Really enjoying working with Jackson and Rob. Great Dealer!

Quick response from the dealer.

The staff was very helpful and made my purchase of this vehicle a good.

Had a great experience would highly recommend going to Eric.

Purchased a vehicle and left with less then a quarter tank of gas! Thanks for your time

Didn’t get to deal with them in person but very helpful with everything over the phone. Hope to be able to work with them in the future

Tried for weeks to make a deal. We eventually agreed on a deal which included fixing a broken part on a car but then they backed out and would not fix the $50 part. Sales manager called me- not to apologize for backing out of the deal but to only inform me they did not have enough profit in the car to do what they promised to do. Terrible customer service. Will never buy from them

Worked with Brandon and had a great experience. Love the Tacoma!

courteous fellow but did not provide any additional information on the vehicle's status, features or abilities. Still waiting for additional information.

Excellent service, not to pushy, made the car purchasing process easy

They were very unhelpful. They would only tell me car is as. Would not give me any info on aunt history or known problems with car

Friendly, helpful and did not take excessive time to process the deal once we had come to agreement. Please with both the vehicle and the experience.

Great place to look at vehicles. Our lady was very helpful. A place I would go back to buy another vehicle. Yes we bought our Durango here.

I inquired on line as I live almost 2 hours away in Fulton, Mo. I received quick and courtesy replies!

very good dealer. called back twice. will deal with again.

They contacted me...to say the car I found here was no longer available...and then worked diligently to try to get me to look at something else. I wonder why people don't trust dealers? Hmm.

They were very friendly and kept in touch in the process. Went there to check out the Edge and received a fair deal and came home with it! Thanks Brandon and Chris.

i didnt get the car but great people thanx

Very quick response.

Friendly and responsive.

Took to long to get a hold of me with a price, would not had to contact if the price would have been there to begin with. In the time it took them to contact me I found and bought a truck.

High pressure to buy, sales men didn't know anything at all about the vehicle.

Dealer responded promptly, with phone can and email messages. Unfortunately, did not have 4WD.

Awesome

Very friendly on the phone great personality, answered questions I had

We did not come to a deal, however they were polite for the most part and I felt like they were doing what they could

The sales lady responded very fast and was very informative. The vehicle didn't have a few options we were looking for and she checked to see if bluetooth could be added. If we hadn't found one with everything we were looking for we would have tried working a deal.

Very nice and knowledgeable salesman. The car looked like someone abandoned it in the lot. Very dirty inside and out with two flat tires. Not what I would expect to see in any used car lot.

Very nice staff! Easy to communicate with. Straightforward and promptly got back with answers.

Told the vehicle was practically rust free over the phone. Drove 300 miles to Dubuque. When I arrived and seen the car it was a rust bucket. Salesman would not come down in price.

Salesman did not want to do his job of giving me the information I requested before I drove many miles to buy the vehicle so they lost a sale.

Awesome experience! Fast and friendly.

Quick response to my request for vehicle details with good follow up to the questions I had.

After an inquiry by e-mail a sales man responded within a matterm of a couple hours. Answered all questuions I had about the vehicle

They were very prompt in replying to my email. I didn't buy the Z but they were very helpful!

the sales people didn't know what they were talking about it was a gas v- 10 not a diesel they wanted $9,950