Findlay Toyota Flagstaff

Patrick was amazing and presented a detailed video of the vehicle to help me with this out of state purchase.

Great dealership.Great staff.

Swift response

The sales woman was friendly and messaged me with all the information unfortunately we didn't proceed with the sale because I being a used vehicle I couldn't get warranty on it

Very courteous dealership.

Dealer Lynn, along with Erick, were fabulous. I did not buy the car, but will use them again!

Great service

The best ever I had Ana maxing experience and I bought this car. Very profesional b

Friendly to work with and tried to help in this steep market. Not pushy at all.

Communication was great from this dealer.

Oran was my sales person from the dealership. Since I was from out of state, I had to put a deposit down on the car which I did. Upon arrival, Oran had a family emergency and was not there. He had one of his co-workers help me, Conner. Conner was great however, he could not tell me anything about the vehicle I was purchasing. The vehicle was NOT detailed at all. Conner did what he could but nothing like it should have been buying from a Toyota dealership. I am having to pay for the car to be detailed. Conner had to keep asking the sales manager questions. The sales manager is NOT a manager by any means and never even spoke to us once. Being from out of state, you would think he would at least say congrats! NOTHING! Very disappointed in this dealership as I purchased a high end car with least service. Donna in Finance was awesome! That process was smooth and she worked very well with my credit union in NM. She did a good job.

Sales rep reached out, did not answer any of the questions that I'd added to the request template and kept asking for my phone #, when I'd specifically stated that I only wanted to communicate via email. Repeated emails asking me to call or to give my phone # and still never addressed what I'd requested in the original inquiry.

Quick call back Quick email updates and additional information Very friendly

Nice salesman, enthusiastic. He gave a good written quote on cost with breakdown of expenses. I definitely appreciated this. I did feel that there were too many dealer added costs. Due to other life factors, I was unable to buy but it was a reasonable deal.

Called approximately 60 minutes before my appointment to confirm that I could see a used car. When I walked in to see the car I was told it had engine trouble and was destined to wholesale. Findlay had other cars to show me instead... Not interested in having my time wasted, I walked out. Totally understandable had I not called 60 minutes earlier to confirm, but unacceptable and feels like a sleazy bait and switch given the confirmation call. We can do better than this in a small town.

if i didnt make an online inquiry I would NOT have bought a truck .i was on the lot when i contacted the dealer. bought a truck that. Cassandra Donahue helped me out that day and she was great, even waited till after close and i drove off with a truck that night. !

Still working out details, he has been great

They answered all of our questions and were helpful. Thanks!

Sales associate very knowledgeable and friendly. Heard all my concerns and addressed them . Couldn’t have been more pleased

Robert is awesome! Very happy with my choice.

Really nice! Contacted multiple times

Robert was great to work with.

Very helpful, ended up buying the vehicle. Great work to get it done over the phone!

Findlay Toyota was very helpful in my Tacoma purchase. I had to travel from Tucson to Flagstaff, AZ and Dustin picked me up at the shuttle drop and took me to the dealership to pick up my Tacoma, even helping me setup my phone in the truck before I left.

Contacted immediately. Visited dealership. Very friendly and helpful Would highly recommend them

Good, quickly and friendly responded !

Didn’t have the car I had inquired about, but the salesman was honest and tried to find a similar car. Not sure if the car was removed from CarGurus.

Simple transaction yet it took a long time to complete (4 hours). Friendly staff. Now if I was in charge and knew someone was coming to see a particular vehicle, couple days notice and driving over 130 miles to see it, then I would have had the car detailed and ready to go. I would use them again in the future.

Quick response and answered all my questions. I didn't buy from them but my interactions with them were awesome.

I inquired, they almost immediately got back to me via E mail inviting me for a test drive

Good contact. Fine sales consultant.

Great experience. Joe C. and Matt R. got me into the car I wanted and were very helpful throughout the buying process.

The first meeting was awkward. I left because it was late and I was't ready to make a decision. At that point I wasn't sure about going back to Findlay Toyota. Their marketing manager, Penny, reached out to me 5 days later, set up an appointment for me to come back. Much better experience, I made a purchase and will recommend this dealership to others.

Quick response, great service

Great job and sent more pictures

On the sales side great 5 star- bought it at noon said would be ready the next day at noon detailed and new timing belt finally drove away at 4;40 pm----service department no communication as to way the wait. Seem like they did not care that I was wating and then the detail was worse then just running the car through a 15.00 car wash.

The vehicle was unavailable but they replied quickly.

Jon Vance is outstanding, highly recommend.

Provided good information, I did not buy the vehicle.

Responded quickly.

Vehicle I was interested in was not available, but the fella who called ignored that and tried to get me to look at different vehicles that were a lot more expensive.

Good response.

Better than usual.

Good prompt phone reply. Internet salesman Ronnie does a great job. They had the truck I was looking for.

Ronnie was able to help me from a couple hundred miles away over the phone. When I arrived he knew what I wanted and we got the deal done. Everyone was very friendly and professional, and I got a great truck.

Fast response o inquiry but truck I was looking at was overpriced.

excellent, Eric was very professional and handled my acquisition in a very timely manner. Great experience

Unable to help me negotiate about the price of the car

SO FAR.... Prompt, courteous, helpful and I believe honest. I have not yet received the car, but, sight unseen, they gave me a very fair trade on my old car (2013 Passat TDI SEL). Much better than the local dealer who also had not seen the car. Art has been ON IT!!

OK, but didn't want to deal

We actually enjoyed ourselves. We made the deal on the cost of the car over the phone with our old car as a trade-in. Once we got there, there was no additional hassling and they honored their word, selling us the car at the price that was agreed on. We highly recommend Findlay Toyota in Flagstaff.

The sales person was to busy, and when we turned over to another sales person, well he didn't known what he had on the lot. The service department is excellent, we take our new car in here for service. They do aim to please. We bought our Highlandef from a private party.

Findlay dealer was awesome, they were quick, gave me a deal deal and my experience with them is highly recommended.

Joe Callahan was very helpful. I'm still looking. I missed the first deal and it seems to have been the best overall.

I was contacted within 1-2 days after expressing what I was looking for.The car I was inquiring about was no longer available but found another Rav4 at their dealership.My sales person,Randy, made my experience a very pleasant one and not at all pushy.

If I could give no stars I would...they are flat out 100% crooks...I walked on them and you should too...go to the Phoenix area or cottonwood, Prescott or show low...these guys are crooks...100% dishonest...I drove two hours and had a verbal deal..they jacked the price 5000 dollars during my drive...Jon the supposed man in charge is a crook...he is on a high horse and told me "that's the price I don't negotiate". "your wasting my time". He is a salesman keep in mind...that sells cars...don't waste your time...I beg you...go elsewhere...run from that place...run run run...again run run run...I mean car salesman have a reputation Findaly Toyota takes that reputation and lives up and surpasses it...verbal agreements mean nothing to these people...NOTHING...please help put them out of business In a quality place like flagstaff...there is no room for crooks like that there...