Fernandez Honda

Salesmen was awesome. We were able to close the deal and come to an agreeable price.

Best experience ever! Very happy with sales person etc…

They do not update the sold cars on Car Gurus and it has been a huge waste of my time. I asked the same question several times and they never answered it (before the car sold), they just kept asking me for my phone number. None of this was cool at all.

Great dealership,nice and had a very knowledge crew.Thanks again..

5****** George our salesman was super helpful, fast and efficient making our purchase pleasurable. No BS, just to the point and very knowledgeable. We highly recommend this dealership. Thanks George, and the Fernandez team, we will be back.

Fantastic experience and a simple process. Very informative regarding the features of the vehicle and its history. Overall great experience and would keep them on my list for return business.

They responded fast. Wasn't interested in the end but they did there part.

Good customer service

Very professional and courteous. Never felt pressured or rushed to make a decision. Super happy with their team!!

Very fast response from dealership.

Received good follow up info

They're really good at responding back they always check up on if they say they're going to fix something or diagnose the car they will I would recommend my friends and family to this dealership Ruben is a really nice car salesman

Very helpful

Great buying experience!

Everyone at the dealership, from the sales staff, the management, and finance did a great job with the sale of my car. It seems they do a great job of adapting their services to meet the needs of their customer

Very helpful and did make me a good deal .........chose to purchase a different vehicle

Sold the truck and still ran my credit even after me saying I did not want any useless hard inquiries on my credit. Thanks Art.

They still wanted to run a credit report even though I was going to pay cash for the car. We walked away without buying a car.

I had a great experience,staff was very friendly,attentive, helpful no hassle whatsoever.if looking for a Honda this is the place,I would highly recommend this dealership.

Excellent response time.

Antonio was a great help

Come to find out that someone posted a 7k mileage vs 70k mileage on said CRV. Once discovered search ended. A different model was suggested but the color was not acceptable.

Excellent!

Quick response, transparent, and honest. Thanks so much !

Love this car

High mileage good people

Great experience with Fernandez Honda and my very helpful salesman Henry ! I will definitely buy from them again.

Bad communications. The fact they sold the car to someone else was fine. The fact they did not let me know so i could purchase my second choice elsewhere before it sold was not.

Loved the willingness to help. Antonio R. helped us to get the deal we were happy with and we purchased. Definitely will recommend to family and friends

Although vehicle was priced higher than I wanted to spend their dealership sales were very nice & respectful

Antonio Reyes was my salesman and he was great! Very knowledgeable and polite. He even went out of his way to find me the color I was looking for, unfortunately I went with a different make of car in the end. I highly recommend them.

I actually bought the truck.great sales guy and got a great deal on the truck.

Drove 25 miles to see a car that was listed. Salesman claimed they "could not find it" and tried to push cars that we weren't looking for. Salesman did not listen at all. A week later, the car was still listed. I reached out via email asking them to confirm the car was there and available. All I got was an automated email. Won't waste my time with this dealer again.

Ended up buying a new CRV for a great deal

I was helped right away but it just felt like they were really desperate to sale the vehicle I looked at. When I told them I wasn't interested in purchasing today, as I was gathering information, plus I still had a couple of other vehicles I was going to look at, they said "what can we do to get you to walk out of here with this van today?" Uh hello-- did u not hear the part about im not interested in purchasing today. The pressure to buy today ended up turning me off and ultimately I ended up buying from another dealership. Also, this vehicle looked horrendous on the inside. There was paint all over the interior in the back, very noticeable grease stains on the carpet in the rear of the vehicle. I expect if u are in possession of a vehicle for 60 days, I expect you to try and at least make it not look like you just took possession of the vehicle.

Update: Too bad their post sales support is terrible. Didn't mail my plates when received, as they said they would, and won't send a mounting bracket they said they would in their voicemail. Since they've only been good while waiting for me to hand over a check, I can no longer recommend them. ------------ George was awesome, process was smooth throughout. Would definitely buy from Fernandez Honda and George Dugosh again.

it is a wonderful experience

Yes.He contacted me gave me all the nessessary information.Car was over priced though.

The salesman , manager and staffs was very helpfull

Good folks. Car was waaaaaaaaaay over priced. Other than that all was good.

Helpful and quick!

Very fast

The salesman was early for our appointment and everything worked out great

It was very good treatment however the vehicle was in bad condition.

Very responsive and lots of good options

Dealer contacted immediately and provided all the info I needed to make an informed decision.

Sales staff and internet sales manager were very welcoming and helped work around an otherwise stress inducing finance department.

It truly was hustle free!

Quick and easy buying process.

Initially was Quick to respond by email or phone call. Friendly - talk active over phone.

Did a great job on everything just don’t have enough time to get down to the dealership

Received a prompt response with accurate details regarding the vehicle I desired and promotions available.

I walked away... After a few emails negotiating a sales price, we came to an agreement to purchase a 2018 CPO Civic Si. Unfortunately, what Fernandez Honda classifies as CPO is not in agreement with the industry. A Certified Pre-Owned car is a used car that needs nothing because the dealer has inspected and corrected any issue that needed attention/repair/remedy. I agreed to Fernandez's final offer because it included a $4000 worth of CPO (per the email from the sales person). However, after driving from Austin to San Antonio to pay for and pick up my CPO-ed Honda, I discovered that it had a damaged bumper. I asked the dealer to fix it because it is supposed to be a CPO car (needs nothing) but I was told: take it as is or leave it, so I walked away. I would not have any issue buying that car with the damaged bumper had the dealer sold it to me as a USED car and not a CPO car, but Fernandez Honda misinformed me and wasted our time. Not the honesty I expect from a Honda dealer.

Lots of calls

My first time at a Honda dealership. Everyone was very curteous and nice, pleasant to work with and were patient with me. The guy who was working with me, Rudy, was awsome. He was very informative and heprd me with so many questions I had, kept in contact with me with updates on the vehicle that I wanted. The financial manager, Oscar was also very respectful and worked very well with me with questions I had. Everyone was very professional and I ended up leaving the dealership with exactly what I went in for.

Amazing dealership with great customer service.

Shockingly bad. The car’s paint was seriously oxidized and there was duct tape on the roof. I have never had a used car dealer attempt to sell me a car with duct tape on it.

I was there on Saturday to test drive it, they told me the car needed to be repair. They said the part was ordered and it would be put in on monday for me to call on monday. The they sold it the same day i test drove it. Very bad customer service. No one called me.

Good

I went to test drive van and I told the salesperson that I was interested was going to see 2 other vehicles. She asked how much was I will to pay and I told her it was listed for $3900. She called me a few hours later to tell me that it was listed for $4900. I told her that on there website and on your site it was listed at $3900. To my surprise a few hours later the same vehicle was listed for $4900 changing the price from the morning to afternoon. Needless to say I went with another dealer.

The vehicle I was interested in ended up selling, but the sales people/staff were courteous and helpful. Someone from their sales team contacted me a few days later about a similar vehicle they received, seeing if I was interested. I had already purchased from a different place but the follow up inquiry was a nice touch. The overall experience was positive, if the need arises I would come back.

Nice quality car but sales people kept saying they would work with my budget and after returning twice on their pressure...they were just interested in an up-sale.

I had a great experience, at Fernandez Honda. I would recommend them to anyone looking for a great used vehicle. I am now a proud owner of an 2017 Ford F-150.

Even though we didn't buy a vehicle here yet, the staff was excellent. Jamie is one of the best salesmen I've met. He's a great person too.

Kind

Very good experience. The dealership returned my inquiry immediately. Although, I have not decided yet on what car I want I would definitely consider this dealer based on prompt responsiveness so far.

Their service was great. The car was sold before I could make an offer but they did keep me posted and offered to send me other vehicles from their inventory. We purchased a car from them before and they provided top notch service.

Excellent customer service!

Very helpful

Overall experience was great. Sales representative Joe Campos was extremely attentive, helpful, polite and diligent all the way through. Car was delivered in great condition and price was very competitive. The only reason I didn't give 5 stars is because manager and GM could've been a bit more attentive/polite.

Very helpful but my son didn't like the vehicle.

Quick response, great service!

Great experience! Friendly and knowledgeable staff. No pressure. Walked away with the car I wanted. Thanks Ernest & Gilbert!

Worst delearship ever. I told them i have my own bank and Manager wanted to finance with them in a higher interest rate. Told them not interested. Of course, managers are greedy, do not even have customer service skills, only care about their pockets.

Poor salesman. I went to dealership an I spoke to salesman an he told everything was good an then when I asked about the Tahoe he made up excuses an then he told me that another salesman sold it. Waste my time with ignorant people.

Great vehicle! Great service!

Great

The price of the vehicle was great. The customer service before purchasing the vehicle was good. After the vehicle was purchased the customer service was horrible. I was told the vehicle had to keys. After purchasing I was told the vehicle only had one key. I asked about the second key and was told they would call me. I received a text several days later from the guy that sold me the vehicle and it said call my manager. I called the manager and he didn't answer. I left several voicemails and text with no response. After 8 hours I called from my wife's phone and he answered. He told me that he would not be able to provide a second key. Great price horrible customer service. I would not purchase another vehicle from this dealership.

Contacted me promptly and followed up with me. They were very interested in helping me and answered all my questions. Really good communication!

They really informed me on this good deal.

Manager needed more money for his pocket

Efficent and courteous service from the internet department. Best by far.

ok

Low prices but won't deal with you on price. Set prices. Felt rushed! But overall ok.

dealer responded a little too much even after they were told that their pricing was too high.

The whole process was nice and easy. Tony my sales man was very nice. The whole staff is selected and well trained. Even the man who clean my car was super nice they make you feel very special.

Very nice salesman, easy process overall. The only problem was the finance guy. He was pushy and used fear as a sales tactic for the warranty. He was doing his job, it was just a bit abrupt.

Heard from Gilbert but not interested in vehicle. Former rental with too high mileage.

The salesperson at Fernandez honda was very personable, willing to meet with me so I can test drive the car. He was fine with me coming back anothe rday so I could have my son test drive it also. Not much pressure. We ended up purchasing from here and they even ordered the owner's manual for us that was missing.

The dealership was not wiling to gather additional information to see if we could work out a deal. I bought a vehicle a week later with a dealer that worked with me.

AWESOME!!! Go see Coach. He is the most genuine salesman I have meet in YEARS! I will be back to purchase more vehicles from him.