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Today 8:00 AM - 5:30 PM (Closed now)
- Make Service Appointment
Family Chrysler Jeep Dodge RAM
About Us
Any East Texas car dealership worth its salt can – and will – tell you a laundry list of reasons why their store deserves to earn your business. But we’ll never tell you why. Instead, we ask you why not? It's about FAMILY here, “Why not?” is a mantra; a lifestyle. And with new construction about to be underway in our state-of-the-art, one-of-a-kind Chrysler, Dodge, Jeep, Rams store, to give you a new car, SUV, truck and pre-owned vehicle buying experience that’s a real game changer. Why not discover the difference for yourself? Swing by our convenient CJDR dealership location in Commerce, and you’ll feel inspired and empowered to take a shot at a new level of customer service you won’t find at any other dealership.
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Today 9:00 AM - 6:00 PM (Closed now)
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105 State Highway 224
Commerce, TX 75428
Our Amenities
- Coffee
- Water
- Rest Area
Service Info
Service Hours
Dealer Reviews
All reviews are verified visits to the dealer. –
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Jan 3, 2026
Highly recommend Family Chrysler. Friendly and were able to get me in a vehicle that fit my needs. Not only did they find the vehicle, they delivered it to my house 150 miles away from the dealership. 10/10 would recommend them to family and friends.
Nov 27, 2024
Friendly and helpful staff. Setup the appointment to look at vehicle and did there best to make the whole transaction smooth and stress-free.
Andrea was super nice!
Show older dealer reviews 39
Aug 8, 2022
Dealer was quick to respond and gave a reasonable offer.
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback and are glad to hear that our dealership was quick to respond and provided you with a reasonable offer.
At Family Auto Commerce, we strive to be responsive to our customers' inquiries and ensure that we provide fair and reasonable offers. It's wonderful to know that our team was able to meet your expectations in these aspects.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again
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At Family Auto Commerce, we strive to be responsive to our customers' inquiries and ensure that we provide fair and reasonable offers. It's wonderful to know that our team was able to meet your expectations in these aspects.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again
May 29, 2023
Response from current dealership:
Thank you for your review! We appreciate your feedback and are glad to hear that our staff was very nice.
We strive to create a welcoming and friendly environment for all our customers. We believe in treating each individual with kindness and respect.
If there's anything else we can assist you with, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for choosing us.
We strive to create a welcoming and friendly environment for all our customers. We believe in treating each individual with kindness and respect.
If there's anything else we can assist you with, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for choosing us.
Dec 22, 2020
Excellent service no high pressure sales rock-bottom prices. Give me a high trade in value on my vehicle everything they promised me they delivered and on time Good job So if you’re looking for a car truck take a ride two Ford family au tomotive in commerce they will treat you right
May 29, 2023
Response from current dealership:
Thank you for leaving us an excellent review! We greatly appreciate your feedback and are thrilled to hear about your positive experience at our dealership.
At Family Auto Commerce, we strive to provide excellent service without high-pressure sales tactics. Our goal is to offer rock-bottom prices and ensure that our customers are satisfied with their trade-in value. We're glad to hear that we delivered on everything we promised, and on time.
Your kind words about our team treating you right mean a lot to us. We believe in providing exceptional customer service and making sure our custome
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At Family Auto Commerce, we strive to provide excellent service without high-pressure sales tactics. Our goal is to offer rock-bottom prices and ensure that our customers are satisfied with their trade-in value. We're glad to hear that we delivered on everything we promised, and on time.
Your kind words about our team treating you right mean a lot to us. We believe in providing exceptional customer service and making sure our custome
Nov 29, 2020
Response from current dealership:
We are thrilled to see you had a great experience. Thank you very much for your feedback and we hope to work with you more in the future.
Nov 10, 2020
Response from current dealership:
Thank you for the great review!. Please come visit us if you need anything else, be it service or sales.
Jul 8, 2020
Response from current dealership:
Thank you for sharing with us your experience and leaving us a five-star review! We hope to be able to serve you again in the future for any automotive needs you may have.
No problem with dealer. Nice car but couldn’t agree to terms. Lot very crowded with vehicles
May 25, 2020
Response from current dealership:
Thank you for the feedback, Mark. We certainly hope to earn your business in the near future!
Mar 28, 2020
We bought this truck ..but sense then they haven't replied my calls or emails. Or messages. Maybe it's because of the Corona virus ..I don't know Know if they close for a couple of weeks...were still waiting because we are waiting for the ( heage ..the ball for the truck) ..it was in the contract when we bought it .. it didn't have a jack for the tires ..and didn't do a oil change. They should of let us know the close in a email or phone call .. the truck is really pretty we like it .
May 29, 2023
Response from current dealership:
Thank you for sharing your feedback regarding your recent experience with us. We apologize for any inconvenience caused and for the lack of communication you've experienced.
Due to the ongoing COVID-19 situation, we have implemented certain measures to ensure the safety of our customers and staff. However, it seems that there may have been some miscommunication in regards to the status of your truck and the accessories promised.
We would like to resolve this matter promptly and address your concerns. Please reach out to us directly via phone or email so that we can assist you in getting
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Due to the ongoing COVID-19 situation, we have implemented certain measures to ensure the safety of our customers and staff. However, it seems that there may have been some miscommunication in regards to the status of your truck and the accessories promised.
We would like to resolve this matter promptly and address your concerns. Please reach out to us directly via phone or email so that we can assist you in getting
Feb 26, 2020
Salesman didnt seem like he cared one way or another if he sold the truck. Did have a small issue with truck but they fixed it before I drove off the lot. Easy and smooth process was in and out.
May 29, 2023
Response from current dealership:
Thank you for taking the time to share your feedback about your recent experience at our dealership. We appreciate both your positive and constructive comments.
We apologize if the salesman's demeanor didn't meet your expectations. Our team strives to provide excellent customer service, and we will address this matter internally to ensure that all our customers receive the attention and care they deserve.
On a positive note, we're glad to hear that any issue with the truck was promptly resolved before you left our lot. We aim to provide a smooth and easy process for our customers, and we
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We apologize if the salesman's demeanor didn't meet your expectations. Our team strives to provide excellent customer service, and we will address this matter internally to ensure that all our customers receive the attention and care they deserve.
On a positive note, we're glad to hear that any issue with the truck was promptly resolved before you left our lot. We aim to provide a smooth and easy process for our customers, and we
May 29, 2023
Response from current dealership:
Thank you for leaving us a review! We appreciate your feedback and are glad to hear that we provided a quick response to your inquiry.
At Family Auto Commerce, we strive to be responsive to our customers' needs and inquiries. We understand the importance of timely communication and aim to provide prompt assistance.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for considering us. We appreciate your support.
At Family Auto Commerce, we strive to be responsive to our customers' needs and inquiries. We understand the importance of timely communication and aim to provide prompt assistance.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for considering us. We appreciate your support.
Very friendly and accommodating sales representative. I haven't bought anything from here yet, but that has been because of issues on my end.
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review! We appreciate your kind words and understanding regarding your experience with our friendly and accommodating sales representative.
We understand that sometimes external factors can influence the timing of a purchase decision, and we appreciate your honesty in acknowledging that the delay has been due to issues on your end. We're here to assist you whenever you're ready, and we'll do our best to accommodate your needs.
If there's anything we can do to help address the issues you're facing or provide any additional information, please do
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We understand that sometimes external factors can influence the timing of a purchase decision, and we appreciate your honesty in acknowledging that the delay has been due to issues on your end. We're here to assist you whenever you're ready, and we'll do our best to accommodate your needs.
If there's anything we can do to help address the issues you're facing or provide any additional information, please do
Wasn't very helpful. Ran my credit, but didn't get back to me. I had to contact them and finally got a message back I didn't get approved. But I was approved elsewhere and didn't bother telling them from lack of effort on his part.
May 29, 2023
Response from current dealership:
Thank you for sharing your feedback about your recent experience at our dealership. We apologize for the inconvenience and frustration you experienced during the credit approval process.
We strive to provide prompt and helpful service to all our customers, and we're sorry to hear that we fell short in your case. Communication and transparency are important to us, and we apologize for any lack of follow-up on our part.
We appreciate your understanding and want to assure you that we take your feedback seriously. We will address this matter internally to ensure that we improve our processes
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We strive to provide prompt and helpful service to all our customers, and we're sorry to hear that we fell short in your case. Communication and transparency are important to us, and we apologize for any lack of follow-up on our part.
We appreciate your understanding and want to assure you that we take your feedback seriously. We will address this matter internally to ensure that we improve our processes
Jan 29, 2020
The experience was great in office but the horror came once we took the vehicle home. The temperature gage fluctuated and the motor was making a knocking noise 3 after the purchase. We took the vehicle to 2 different shops and was told the car had a water pump leak, an expansion pump leak, it needed a timing chain and hoses needed to be changed. The dealership did not try to help us and have been avoiding our calls. I wouldn’t recommend them to anyone else. We are very dissatisfied.
May 29, 2023
Response from current dealership:
Thank you for bringing this matter to our attention. We sincerely apologize for the issues you have encountered with the vehicle you purchased from us and the subsequent lack of assistance you have experienced.
Providing a positive customer experience is of utmost importance to us, and we deeply regret that your post-purchase experience has been far from satisfactory. We understand the frustration and inconvenience caused by the temperature gauge fluctuations and the knocking noise you mentioned.
We would like to rectify this situation promptly and work towards a resolution. Please reach
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Providing a positive customer experience is of utmost importance to us, and we deeply regret that your post-purchase experience has been far from satisfactory. We understand the frustration and inconvenience caused by the temperature gauge fluctuations and the knocking noise you mentioned.
We would like to rectify this situation promptly and work towards a resolution. Please reach
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review! We appreciate your feedback and are delighted to hear that you had an excellent experience with our staff.
At Family Auto Commerce, we strive to provide exceptional service to all our customers, and it's great to know that our staff members met your expectations. We value your satisfaction and will continue working hard to maintain the high standards you experienced.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for
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At Family Auto Commerce, we strive to provide exceptional service to all our customers, and it's great to know that our staff members met your expectations. We value your satisfaction and will continue working hard to maintain the high standards you experienced.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for
Sep 19, 2019
Good firm. Swift communication. Upfront with all answers.
May 29, 2023
Response from current dealership:
Thank you for leaving us a review! We appreciate your feedback and are delighted to hear that you had a positive experience with our dealership.
At Family Auto Commerce, we strive to provide excellent service and communication to all our customers, and we're glad to know that our team was swift in their responses and upfront with all the answers you needed.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for choosing us. We truly appreciate your sup
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At Family Auto Commerce, we strive to provide excellent service and communication to all our customers, and we're glad to know that our team was swift in their responses and upfront with all the answers you needed.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for choosing us. We truly appreciate your sup
Jun 25, 2019
Truck advertised had a bad motor.
May 29, 2023
Response from current dealership:
Thank you for sharing your feedback regarding the truck you encountered at our dealership. We sincerely apologize for any inconvenience or disappointment caused by the advertised truck having a bad motor.
At Family Auto Commerce, we strive to provide accurate and up-to-date information about our vehicles. We understand the frustration of discovering such an issue, and we apologize for any inconvenience it may have caused you.
We take your feedback seriously and will review our processes to ensure that similar situations are prevented in the future. Your experience will help us improve ou
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At Family Auto Commerce, we strive to provide accurate and up-to-date information about our vehicles. We understand the frustration of discovering such an issue, and we apologize for any inconvenience it may have caused you.
We take your feedback seriously and will review our processes to ensure that similar situations are prevented in the future. Your experience will help us improve ou
the dealer did in fact called me,I did not got to see the vehicle, had a better offer in another dealer. but they did show good interest .
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that our dealership showed good interest in assisting you, even though you ultimately found a better offer at another dealer.
At Family Auto Commerce, we value every customer and strive to provide excellent service and support throughout the buying process. While we understand that you found a better offer elsewhere, we're pleased that our team demonstrated their commitment to assisting you.
If there's anything else we can assist you with in the future or if you have any further questions
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At Family Auto Commerce, we value every customer and strive to provide excellent service and support throughout the buying process. While we understand that you found a better offer elsewhere, we're pleased that our team demonstrated their commitment to assisting you.
If there's anything else we can assist you with in the future or if you have any further questions
Jun 1, 2019
contacted and helpful
May 29, 2023
Response from current dealership:
Thank you for leaving us a review! We appreciate your feedback and are glad to hear that we were able to assist you and be helpful during your contact with our dealership.
At Family Auto Commerce, we strive to provide excellent customer service and support to all our customers. We're pleased to know that our team was able to assist you and provide the help you needed.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for considering us. We truly appre
More ...
At Family Auto Commerce, we strive to provide excellent customer service and support to all our customers. We're pleased to know that our team was able to assist you and provide the help you needed.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for considering us. We truly appre
May 29, 2023
Response from current dealership:
Thank you for leaving us a review! We appreciate your feedback and are delighted to hear that you received very friendly service at our dealership.
At Family Auto Commerce, we strive to create a welcoming and friendly environment for all our customers. We're thrilled that our team provided you with excellent service and made you feel valued during your visit.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for choosing us. We truly appreciate your s
More ...
At Family Auto Commerce, we strive to create a welcoming and friendly environment for all our customers. We're thrilled that our team provided you with excellent service and made you feel valued during your visit.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again for your review and for choosing us. We truly appreciate your s
May 1, 2019
Great experience dealing with these guys! Josh was so helpful and nice. He was willing to negotiate with me and what I wanted and did everything to help me! Go see these guys if you want personable, easy car shopping experience!
May 29, 2023
Response from current dealership:
Thank you for sharing your wonderful experience with us! We greatly appreciate your kind words and are thrilled to hear that you had a great car shopping experience with us.
At Family Auto Commerce, we strive to provide excellent customer service, and we're delighted that Josh went above and beyond to assist you. We're glad that he was helpful, nice, and willing to negotiate to ensure you had the best possible experience.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again
More ...
At Family Auto Commerce, we strive to provide excellent customer service, and we're delighted that Josh went above and beyond to assist you. We're glad that he was helpful, nice, and willing to negotiate to ensure you had the best possible experience.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We are always here to help.
Thank you again
Mar 9, 2019
Salesman was nice. Drove 98miles Showed up early and car wasn't detailed and had dead battery. Went for test drive. Found out the Car had more mechanical problems such as a history of over heating, than description said and while nice looking, I didn't trust the car was well maintained. The intake ducting was broken and held together with electric tape and wasn't even connected to the motor. No telling how much dirty air sucked in there. If they had offered some gas for the return trip they would have received 3 stars.
May 29, 2023
Response from current dealership:
Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for the inconveniences you experienced during your visit.
We strive to provide the best possible experience for our customers, and it's disappointing to hear that the car you were interested in was not in the expected condition. We apologize for the lack of detailing and the dead battery upon your arrival. We understand how frustrating it can be to encounter mechanical issues that were not mentioned in the description.
Your concerns regarding the car's maintenance and mechanical p
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We strive to provide the best possible experience for our customers, and it's disappointing to hear that the car you were interested in was not in the expected condition. We apologize for the lack of detailing and the dead battery upon your arrival. We understand how frustrating it can be to encounter mechanical issues that were not mentioned in the description.
Your concerns regarding the car's maintenance and mechanical p
Mar 3, 2019
Great dealer and great deal! Nice folks! Everyone go see them!
May 29, 2023
Response from current dealership:
Thank you for leaving us a positive review! We appreciate your kind words and are thrilled to hear that you had a great experience with us.
At Family Auto Commerce, we strive to provide exceptional service and offer great deals to our customers. We're delighted that you found our team to be friendly and accommodating. Your recommendation means a lot to us, and we're grateful for your support.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're always here to help.
Thank you again for your review and for choosi
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At Family Auto Commerce, we strive to provide exceptional service and offer great deals to our customers. We're delighted that you found our team to be friendly and accommodating. Your recommendation means a lot to us, and we're grateful for your support.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're always here to help.
Thank you again for your review and for choosi
Feb 28, 2019
They were very easy to deal with. Nelson did a great job! I was very pleased with my experience. I would definitely recommend them to anyone looking to buy a new car or truck.
May 29, 2023
Response from current dealership:
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great car-buying experience at our dealership!
We're proud to have Nelson as part of our team, and we're delighted that he provided excellent service during your visit. Our goal is to make the car-buying process as smooth and hassle-free as possible, and we're glad to know that you were pleased with your experience.
Your recommendation means a lot to us, and we appreciate you spreading the word about our dealership. If you or anyone you know is in search of a new car or truck, w
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We're proud to have Nelson as part of our team, and we're delighted that he provided excellent service during your visit. Our goal is to make the car-buying process as smooth and hassle-free as possible, and we're glad to know that you were pleased with your experience.
Your recommendation means a lot to us, and we appreciate you spreading the word about our dealership. If you or anyone you know is in search of a new car or truck, w
May 29, 2023
Response from current dealership:
Thank you for your positive review! We're thrilled to hear that you appreciated our immediate response.
At Family Auto Commerce, we understand the importance of prompt and efficient communication with our customers. We strive to provide excellent customer service, and we're delighted that our team was able to respond to your needs in a timely manner.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're always here to help.
Thank you again for your review and for choosing us. We look forward to serving you in the fut
More ...
At Family Auto Commerce, we understand the importance of prompt and efficient communication with our customers. We strive to provide excellent customer service, and we're delighted that our team was able to respond to your needs in a timely manner.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're always here to help.
Thank you again for your review and for choosing us. We look forward to serving you in the fut
Rich Branch was so awesome as well as everyone else at this family oriented dealership. I would highly recommend them to anyone who is wanting a great buying experience and vehicle! Thank you rich!
May 29, 2023
Response from current dealership:
Thank you for your wonderful review! We're thrilled to hear that Rich Branch and our team provided you with an awesome buying experience at our family-oriented dealership.
Rich is a valued member of our team, and we're glad to know that he exceeded your expectations. We take pride in creating a welcoming and friendly environment for our customers, and it's fantastic to hear that you felt the family-oriented atmosphere during your visit.
We appreciate your recommendation to others who are looking for a great buying experience and a quality vehicle. We believe in delivering exceptional cus
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Rich is a valued member of our team, and we're glad to know that he exceeded your expectations. We take pride in creating a welcoming and friendly environment for our customers, and it's fantastic to hear that you felt the family-oriented atmosphere during your visit.
We appreciate your recommendation to others who are looking for a great buying experience and a quality vehicle. We believe in delivering exceptional cus
Oct 3, 2018
friendly, helpful, quick response
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review! We're delighted to hear that you found our team to be friendly, helpful, and responsive.
At Family Auto Commerce, we prioritize providing excellent customer service, and it's gratifying to know that our team met your expectations. We believe in fostering a welcoming and supportive environment for our customers, and we're glad that you experienced our commitment to friendliness and helpfulness.
We also understand the importance of prompt communication, and we're pleased that we were able to respond to your inquiries quickly. We strive to
More ...
At Family Auto Commerce, we prioritize providing excellent customer service, and it's gratifying to know that our team met your expectations. We believe in fostering a welcoming and supportive environment for our customers, and we're glad that you experienced our commitment to friendliness and helpfulness.
We also understand the importance of prompt communication, and we're pleased that we were able to respond to your inquiries quickly. We strive to
May 29, 2023
Response from current dealership:
Thank you for leaving us a review! We're glad to hear that you had a positive experience with our dealership and found our communication to be good.
At Family Auto Commerce, we understand the importance of effective communication in ensuring a smooth and transparent car-buying process. We strive to keep our customers informed and updated throughout their experience with us. It's great to know that our efforts in maintaining clear and responsive communication were appreciated.
We value your feedback and appreciate you choosing us for your automotive needs. If you have any further question
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At Family Auto Commerce, we understand the importance of effective communication in ensuring a smooth and transparent car-buying process. We strive to keep our customers informed and updated throughout their experience with us. It's great to know that our efforts in maintaining clear and responsive communication were appreciated.
We value your feedback and appreciate you choosing us for your automotive needs. If you have any further question
Ford Family Auto was amazing!! Ask for Janna - she was very sweet and wonderful to work with.
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review! We're thrilled to hear that you had an amazing experience at Ford Family Auto.
We couldn't agree more that Janna is a valuable member of our team. She's known for her sweet and wonderful personality, as well as her dedication to providing exceptional service to our customers. We're glad that she made your car-buying experience a memorable one.
At Ford Family Auto, we strive to create a welcoming and enjoyable environment for our customers, and it's great to know that our efforts were appreciated. We'll be sure to pass along your kind wo
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We couldn't agree more that Janna is a valuable member of our team. She's known for her sweet and wonderful personality, as well as her dedication to providing exceptional service to our customers. We're glad that she made your car-buying experience a memorable one.
At Ford Family Auto, we strive to create a welcoming and enjoyable environment for our customers, and it's great to know that our efforts were appreciated. We'll be sure to pass along your kind wo
May 29, 2023
Response from current dealership:
Thank you for taking the time to share your experience with us at Ford Family Auto. We're thrilled to hear that you had a good experience with our dealership.
Providing a positive and enjoyable experience for our customers is of utmost importance to us. We strive to ensure that every interaction is friendly, efficient, and helpful. We're glad that we were able to meet your expectations and make your car-buying process a good one.
If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. We value your input and appreciate y
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Providing a positive and enjoyable experience for our customers is of utmost importance to us. We strive to ensure that every interaction is friendly, efficient, and helpful. We're glad that we were able to meet your expectations and make your car-buying process a good one.
If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. We value your input and appreciate y
Mar 31, 2018
Excellent service. I found the truck I wanted, worked the numbers out, and signed the papers all within 2 hours. Fast and pleasant experience
May 29, 2023
Response from current dealership:
Thank you for sharing your excellent experience with us at Ford Family Auto. We're delighted to hear that you received excellent service and had a fast and pleasant car-buying experience.
Efficiency and customer satisfaction are our top priorities, and we're glad that we were able to assist you in finding the truck you wanted, working out the numbers, and completing the paperwork all within 2 hours. We believe in providing a streamlined and hassle-free process for our customers, and we're thrilled that we could meet your expectations.
If there's anything else we can do to assist you or i
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Efficiency and customer satisfaction are our top priorities, and we're glad that we were able to assist you in finding the truck you wanted, working out the numbers, and completing the paperwork all within 2 hours. We believe in providing a streamlined and hassle-free process for our customers, and we're thrilled that we could meet your expectations.
If there's anything else we can do to assist you or i
Feb 11, 2018
Excellent dealership! Responded to everything I asked and at the end I did buy the car from them it was a very smooth transaction, I will definitely buy from them again next time, a 5 Star dealership!!
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us an excellent review for Ford Family Auto! We greatly appreciate your feedback and are thrilled to hear about your positive experience with our dealership.
We're delighted that we were able to respond to all your inquiries and provide the information you needed to make an informed decision. It's wonderful to know that your car-buying journey with us was smooth and hassle-free, resulting in a successful transaction. We aim to make the process as seamless as possible, and your satisfaction is our ultimate reward.
We're grateful for your trust in us
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We're delighted that we were able to respond to all your inquiries and provide the information you needed to make an informed decision. It's wonderful to know that your car-buying journey with us was smooth and hassle-free, resulting in a successful transaction. We aim to make the process as seamless as possible, and your satisfaction is our ultimate reward.
We're grateful for your trust in us
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review for Ford Family Auto. We appreciate your feedback and are glad to hear that you received a response to your email inquiry.
We apologize if you didn't have the opportunity to speak with someone directly. Our team aims to provide excellent customer service, and we regret any miscommunication that may have occurred. If you have any further questions or would like to discuss your needs in more detail, please feel free to reach out to us directly. We're here to assist you and provide the information you require.
Thank you for considering Ford
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We apologize if you didn't have the opportunity to speak with someone directly. Our team aims to provide excellent customer service, and we regret any miscommunication that may have occurred. If you have any further questions or would like to discuss your needs in more detail, please feel free to reach out to us directly. We're here to assist you and provide the information you require.
Thank you for considering Ford
Jan 26, 2018
Helpful
May 29, 2023
Response from current dealership:
Thank you for leaving a review for Ford Family Auto. We appreciate your feedback and are pleased to hear that you found our team helpful during your experience.
At Ford Family Auto, we strive to provide excellent customer service and assist our customers in finding the right vehicle for their needs. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We are here to help.
Thank you for choosing Ford Family Auto, and we look forward to serving you again in the future.
At Ford Family Auto, we strive to provide excellent customer service and assist our customers in finding the right vehicle for their needs. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We are here to help.
Thank you for choosing Ford Family Auto, and we look forward to serving you again in the future.
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave a review for Ford Family Auto. We are delighted to hear that you had a great experience with our dealership and that our communication and follow-up met your expectations.
At Ford Family Auto, we understand the importance of clear and timely communication with our customers. We strive to keep you informed throughout the entire car-buying process and ensure that your needs are met every step of the way.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We value your busine
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At Ford Family Auto, we understand the importance of clear and timely communication with our customers. We strive to keep you informed throughout the entire car-buying process and ensure that your needs are met every step of the way.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We value your busine
These guys were great Doug treated me good he was very polite.
Always text or calked me right back.
He was truly thankful for my purchase.
It was simple.
I found a car contacted them and it was simple as 1,2,3.
I drove 85 miles to get my new car becouse of the price. I looked around locally but my dealships could not come close to there prices. It was thousands off not hundreds.
So that's why I drove the extra mile. Thanks Doug for making me happy I live my new car.
May 29, 2023
Response from current dealership:
Thank you for leaving such a wonderful review for Ford Family Auto. We're thrilled to hear that you had a great experience with us and that Doug provided you with excellent service. We take pride in our team's commitment to professionalism and politeness, and we're glad to hear that it made a positive impression on you.
We understand that purchasing a car is a significant decision, and we strive to make the process as simple and seamless as possible. It's great to hear that your car-buying experience with us was straightforward and hassle-free. We're also delighted that our pricing stood ou
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We understand that purchasing a car is a significant decision, and we strive to make the process as simple and seamless as possible. It's great to hear that your car-buying experience with us was straightforward and hassle-free. We're also delighted that our pricing stood ou
Jul 10, 2017
They provided the information that I was looking for. They were very professional and responsive. I found another truck in Arlington, TX that met our needs better.
Thanks for your assistance.
May 29, 2023
Response from current dealership:
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that we were able to provide you with the information you were looking for. Our team at Ford Family Auto strives to be professional and responsive to ensure that our customers have a positive experience.
We understand that finding the perfect vehicle is important, and we're happy to hear that you found a truck in Arlington, TX that better suited your needs. We appreciate your consideration and thank you for giving us the opportunity to assist you. If there's anything else we can do for you i
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We understand that finding the perfect vehicle is important, and we're happy to hear that you found a truck in Arlington, TX that better suited your needs. We appreciate your consideration and thank you for giving us the opportunity to assist you. If there's anything else we can do for you i
