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Exclusive Motor Cars Randallstown
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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10100 Liberty Rd
Randallstown, MD 21133
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Feb 8, 2026
The experience was good. I love my new car.
Nov 11, 2025
⸻
Very Poor Experience — Misleading Pricing and Dishonest Tactics
I discussed a price over the phone with this dealership before coming in. The vehicle was listed at $19,728, and I was told the out-the-door price would be $20,334, including a 1-year warranty. When I arrived at the dealership, the story completely changed — they tried to add nearly $10,000 more on top of the agreed $20,334 price.
Now the same vehicle is listed at $24,669, which CarGurus shows is $3,835 above market value. This is very misleading and unprofessional. I would not recommend this dealership to anyone — they wasted my time and tried to manipulate the price after we already discussed it.
Nov 9, 2025
Scheduled a test drive, show up and get ignored until I find out the car is already being test driven. Wait till they get back with no explanation or someone else to help. They proceeded to buy the car under me while the salesman used me to pressure the sale. 0/10 very unprofessional. Got a call afterward blaming me for being early. If you’re a woman do not buy from here they do not respect you.
Aug 3, 2025
My experience with Stafford’s was excellent !!!! My Lexus was totaled in an accident and I was determined to replace it with another one. They posted a 2016 Black Lexus and even though it wasn’t the color I wanted the vehicle was beautiful. I traveled there to see it , took a test drive and purchased the vehicle.
My sales person (Lamar) and the staff were wonderful.They made me feel comfortable as soon as I arrived and I would recommend them to anyone that’s looking to purchase a vehicle .
Jul 23, 2025
Surprise “certification fee” of $4000 because they warranty their cars. Claim they can’t wave it. Car had hood patch issues that sales manager knows they can adjust. I pointed out that the car has for directional tires and two of them are the wrong tires spinning the wrong direction “I don’t know nothing about no arrows on tires”. Then they give me the price by sliding a paper across without saying anything trying to make me take the pen and sign without looking at it.
Pressure sales, shady tactics, hidden fees
Dealer was very responsive but the problem was I live 31/2 hours away I wanted to do the deal on line financing trade in etc then make the drive to see car drive it and buy they ignored my repeated requests and kept asking me to come in for a test drive fine if I lived in the area if your going to sell cars on line you need to accommodate for people who are not in the area really wanted to buy this vehicle but didn’t need to spend a night in a hotel and find out that a deal couldn’t be made very disappointing
My experience as a single woman purchasing a car was horrible at this dealership. After being frustrated at all of the questions regarding my finances after I already made it clear that I would not be financing my vehicle through them, I was then asked a very intrusive question that made it very clear that I would not be doing business with this dealership. After test driving the vehicle that I wanted, the price was astronomically high after a $4,000 certification fee in addition to the taxes, tags and title. My experience overall made it clear that this dealership would not get my money. I went to another dealership and purchased my pre-owned certified car with a 9 year warranty somewhere else!! This place did not make me feel confident in doing business with them.
Apr 17, 2025
Not responsive. Had us drive after work, for the car not to be ready to show. They were supposed to call me when the car was ready, they never did.
Jan 2, 2025
Dealership is beyond unprofessional. There not up for negotiation. There’s a certified fee of $3,500. I asked for an itemized bill because it sounds like a warranty to me and they refused to give me the bill. They came back saying they could cut the price in half of 3,500. DO NOT GO! If the car is listed as 29k be expected to pay $40k after fees. They don’t want to take anything off.
Nov 24, 2024
Great, Deal done within one hour.
I had a terrible experience at this dealership. I was interested in a 2016 Mercedes-Benz C300 with 37,761 miles that was listed online. I even confirmed with Jasmin via email on October 28th that the car was still available. But when I arrived, I was told it had just been sold—literally 10 minutes before I walked in.
This felt like a classic bait-and-switch. They get you to come in with an available car, then claim it’s sold when you arrive. The worst part? The car is still listed as "available" on their website.
I wasted my time, and it’s clear they’re not being upfront about their inventory. I wouldn’t trust their listings or phone/email confirmations. Be careful!
Think before you go to this dealership. They will tell you that a car is available send you avideo of the car. Keep sending you messages to come test drive the car. I had inquired about a 20q6 Range river HSE with 37k miles. They sent me a video and wanted me to come drive it. After 3 days when I called to confirm the availability so I can drive they said cime over. I went and sath for 30 min while the lady who kept texting me kept goingnhere and there and after 39 min told mebthat the vehicle is in workshop and the engine is blow. I was like 37k miles engine blow? would you like to buy something else we have so many vehicles. If they can do this before buying car what would they do after they have sold you a car.
Oct 6, 2024
This price goes up already, $21.134 from $19,657 stated previous in the CarGrurus in which I showed it to the finance manager but
she kept ignoring it. Same $21,134. She was not honest and her dealership was terrible I ever had visited
Sep 29, 2024
Once I got the final numbers they added for a protective paint coating that raised the price when it was implied that it was included on the car. They later did refund this but I was not happy with the misrepresentation. Bought a car elsewhere.
Terrible this guy is NOT willing to work with you at all and will not hesitate to charge you NON STATE REQUIRED FEES that he will then add to your total price of the vehicle . He charge almost 23k for the car and fees. && that’s not even to mention extended warranty . Horrible experience for sure
Drove two hours to Maryland to buy a BMW and Would have bought the car from this dealership if it weren’t for a mandatory" hidden fee. I asked them to remove it and they refused stating it was non negotiable due to the lifetime power train warranty of which I did not want a surprise $5,999 certificate fee. “Like what”.You can’t advertise a price then expect someone to pay $6,000 more.i Call a few other dealerships in Maryland none had this hidden fee.as a customer you don’t have an option when it comes To this certification and warranty you most accept or walk out with out the car SAD.
May 9, 2024
Anthony, helped me get a Mercedes GLB. He is a great guy and very honest. Every question I had was
answered. He made sure I was satisfied and took care of me very well. I recommend him to anyone
looking to purchase a car. Thank you for your help, definitely will come again.
Apr 27, 2024
Deceiving price practices – the price of the vehicle listed online does not include their mandatory $3500 “certification fee”. Additionally, they didn’t have the car I was interested in and corresponded about for over a week available at the time of my scheduled appointment.
Apr 27, 2024
Response from current dealership:
We Truley apologizes for your inconvenience,
Unfortunately, when you arrived the car was on Test drive with another customer as discussed, we asked for a few minutes so we could have the unit returned and show you the vehicle. You decided to go out for a cup of coffee and said you would be back shortly...The vehicle returned as stated and we had it waiting for you, however you were unable to return.
Once again, we are sorry for the event as it was unforeseen and would welcome the opportunity to work with you until satisfied... Please feel free to contact The General Manager for additional a
More ...
Unfortunately, when you arrived the car was on Test drive with another customer as discussed, we asked for a few minutes so we could have the unit returned and show you the vehicle. You decided to go out for a cup of coffee and said you would be back shortly...The vehicle returned as stated and we had it waiting for you, however you were unable to return.
Once again, we are sorry for the event as it was unforeseen and would welcome the opportunity to work with you until satisfied... Please feel free to contact The General Manager for additional a
Show older dealer reviews 338
Exclusive Motorcars gives great service and made my car buying process easy and expedited. The agent I worked with Chris Marrow was excellent and did everything in his power to make sure I was happy and left with the car I wanted. I recommend Chris and Exclusive Motorcars if you're looking to purchase a vehicle.
Mar 16, 2024
Filled out some paperwork saying I was there with All my vitals for them. Then the car was not there. I was looking for a blue Toyota RAV4 which was in the picture being used to sell the car. I was told to read the fine print because the it was a stock picture they used and not the true vehicle. I did test drive another vehicle while was there but it was not the vehicle as advertised. They also promised the would look in there inventory and get back to me by to no avail. I wanted a 20k car and the tried to sell me a 35k vehicle. I drove an hour plus to see this vehicle and it wasn’t there.
Dec 5, 2023
The company is deceitful. The certified cars that they list on CarGurus and related sites, as well as on their own website
(exclusivemotorcarsmd.com) are advertised at a price that includes the car being "Certified". But that certification comes at a $3500 price tag
(about 15% over advertised price), and it cannot exclude it because "it is required in the State of Maryland" as they told me over and over. At
the end they reduced the certification fee to $1500 and threw in a free lifetime drivetrain warranty. I should have walked except the Miata in
the color and configuration I wanted was not easy to find. The paperwork at conclusion of the sale made no reference to the "certification",
and the lifetime drivetrain warranty is a one page generic reference to the underwriter (I think MotorTrend?) with no specifics - not worth the
page it was printed on. While I love the car, I despise the company and the bloated sales manager.
Nov 13, 2023
I texted Mr E from this dealership and agreed to go see this car( Lexus 2020RX 350) at 430. when I got there he said the car was still on transit and that they had other two cars they could show me. I said no thank you and left, Of course I will never deal with them again even if they have a “free car giveaway event”. They have zero respect for your time.
Would’ve been driving off the lot if it weren’t for a surprise $5,000 certificate fee they had. You can’t advertise a price then expect someone to pay $7,000 more which includes taxes along with that fee. Give the customer the option for that “certification” guarantee most will decline it.
Oct 20, 2023
Response from current dealership:
We apologize for the inconvenience you've faced. Your feedback is crucial for our continuous improvement. Please consider reaching out to us directly, so we can work together to find a solution.Please call Lucy (443) 565-4341 or Email Cares@ExclusiveMotorCarsMD.com
Sep 3, 2023
Wonderful experience dealing with this dealership…from my salesperson, Big “E” to the sales manager and the finance manager…it was definitely worth the 60miles trip from Tyson’s Corner.
Aug 29, 2023
Set up an appointment. The guy wasn’t even there and they Never had the car. Wasted my time.
Oct 20, 2023
Response from current dealership:
Thank you for bringing this to our attention. We value all feedback and strive to ensure each customer has a positive experience. Please get in touch so we can better understand and address your concerns. Please call Lucy (443) 565-4341 or Email Cares@ExclusiveMotorCarsMD.com
Aug 28, 2023
Made me feel at ease!
Aug 13, 2023
Diler was contact me Nice conversetion
I give 32.000 this car they told me is not sell by this price ok look araund i wuld say thanks Very Nice person
Mar 26, 2023
Great business, customer service oriented employees, smooth process and thorough explanation of the process.One thing they have to improve is the call center overall warm and dedicated people,I will definitely buy again from this Dealer..
Jan 23, 2023
Response from current dealership:
Thank you for choosing us to service your vehicle and we are thrilled that you took to the time out of your day to leave a review. We appreciate your business!
Very disappointed. Filled out the application and negotiated a price and trade it only for them to sell the car to someone else. I understand the need to get cars out the door but I was never told that there was another interested buyer.
Dec 19, 2022
Response from current dealership:
Good morning. I'm Constantin / General Manager at Exclusive Motorcars. I'm really sorry that we sold that vehicle which you been tried to purchase from us. I will like to extend my personal help, and find a solution for you. Can you please call me at 410-367-0011 Extension 3513. I really appreciate if you can call me please.
Undisclosed "certification fee" of $7,000 added to advertised price. Wasted a Sat. morning here and costly Uber trip test driving and was ready to buy until they disclosed this "mandatory" hidden fee. I asked them to remove it and they refused stating it was non negotiable due to the lifetime power train warranty of which I did not want. Don't waste your time with dealerships that play price games like this one.
Dec 19, 2022
Response from current dealership:
Good morning Mike. I'm Constantin / General Manager at Exclusive Motorcars. Can you please call me at 410-367-0011 when you have a chance? I really appreciate if you can reach back to me.
Nov 13, 2022
Very smooth
Horrible experience. Made me and my 9 months pregnant wife drive down to the dealership from Boston under the pretense of the car being ready for us to see, only to get there and have a classic bait and switch done to us. We get there and are told sorry this car is in the shop for sunroof repair and can't be seen today but we hVe other cars you can consider. Save your time. Car is still advertised on their site. 2018 c43. I bet it's still getting repaired two weeks later
Oct 20, 2023
Response from current dealership:
We're genuinely sorry for not meeting your expectations. We aim to make things right for our customers, and your feedback helps us do that.
Aug 25, 2022
Very weird dealer we came to buy car with
trade my Porsche I spoke with that place on
the phone before to come so no one will
spend there time for nothing, they yes come
look the cars you want take a test drive ( I
forgot to say I cone to see 3 different cars ,
suddenly after we gave ours ID and say that
we will finance from different place , all 3 cars
that we was thinking to test drive wasnât
available, never use them.
Aug 26, 2022
Response from current dealership:
Good morning, my name is Crystal I am the customer relations manager here at Exclusive Motorcars. I'd like to first apologize on behalf of Exclusive Motorcars for your experience. If it is at all possible, are you able to give me a call 443-657-7551 I'd like to hear more from you and find the appropriate resolution. Thank you for your feedback, we strive to do better each and every day.
Drove a hundred miles to this dealership for a car I saw on car gurus for a very nice price only to be told that you have to buy a service contract for $3000 to $5000. That's a deal breaker, they should put that in the advertisement so people would not have to blow money driving a hundred miles to be told about a $3000 up charge.
Jun 16, 2022
Terrible experience buying a car. If I could give 0 stars, I absolutely would. My original review was too lengthy, so in short, here were my issues:
1. They could not find the keys to the vehicle for a test drive for nearly 2 hours.
2. You WILL BE CHARGED for an add on package they offer in addition to the listed price. Ranging between $3K-$5K. It is not an option to decline. This is not an extended warranty and also is not a part of taxes and registration fees.
3. They rushed the detailing bc of how long I was there, the service gentlemen were ready to leave for the day.
4. They sold me a car that stated it had defrosters. Entire back window defrosters were broken and they ONLY agreed to replace once I mentioned false advertisement of the vehicle features.
5. Horrible horrible horrible communication.
6. I have a 750+ credit score and my process was still 7.5 hours from start to finish.
Would not recommend this place to anyone to purchase a vehicle!! Will not return
Jun 16, 2022
Response from current dealership:
Good afternoon Kia, providing a positive experience is our top priority so we are disappointed to hear that your visit did not measure up. Thank you for bringing this to our attention. Would it be alright if a manager from our staff reaches out to you?
Jun 16, 2022
salesman Joshua was absolutely amazing but they take on 3k to
any listed price for some garbage smart package
May 23, 2022
Exclusive Motor cars was awesome in handling
my case, I got my car in few minutes, and in a
swift manner
May 7, 2022
Great job got it done
They were friendly and helpful but I couldn't make a deal on the vehicle I wanted. Also, the fact that they automatically include 5yr warranty service in the cost is ridiculous...and they refused to remove it. Most of the features can be covered with your personal insurance plan so you're paying for services you don't need. Seems a bit suspicious to me.
Apr 29, 2022
Response from current dealership:
Very sorry that you did not buy from us, but the Smartcare was not explained to you in details. You cannot get the smart care coverage by your personal insurance. No insurance covers what the Smartcare does, Engine for the life of car, interior surface, and paint protection, fading headlight cleaned, tires and wheels repair, paint and ding repair, windshield repair or replace, Key fob replace, real time location of car. No insurance has these items. We want to make every deal, sorry you thought everyone can get this plan with insurance.
Apr 16, 2022
I had one of the best experiences here! To start off, they have great inventory. Second, everyone is super friendly and helpful. I worked with Chris and he was very honest and was willing to work with the budget i was trying to stay within. He was awesome to work with. Once we got into finance, Kyle was informative and very professional. He explained everything throughly no questions left un answered. I cannot emphasize how great of an experience. Kyle and Chris are great to work with! The dealership is great option to shop!
They like to milk people for every cent...wasted my time with a purchase because they wouldn't make the deal unless I financed with them at a higher interest rate than I qualified for.
Apr 2, 2022
Response from current dealership:
Sorry to hear Scott, I am positive that we can help with any bank that you would like to use. I am sure with us using many banks, this could have been easily resolve being that we beat most out side Lenders rate if you have one already. Do let us know, we want to help everyone get the best in a deal when buying a highline model from us. Thanks
Over all a good experience. However when I told them what day I was going to pick up the car it wasn't ready. I live an hour away and I don't know why they didn't call me to tell me it wasn't ready to save a trip. The salesman did say he would drive the car to me when it was ready, and he did that. It was much appreciated.
I was only given one key and not two. I went to BMW to get another key made and they said it would cost $550, so that's not happening. I kinda wished they would have gone over some features, but I have learned pretty much what I need to know on my own with the manual.
All in all a good dealership.
Nov 8, 2021
Great people and willing to negotiate.
Nov 6, 2021
My experience with Exclusive Motor Cars was excellent. Tanija helped me purchase my car and the process was seamless with all my questions answered.
Nov 3, 2021
Great service ask for Tania help me out made sure I was comfortable with my payment all around good people
Oct 8, 2021
Ms. Tanija was very pleasant and patient which made the experience better. Kyle was also a big help. I recommend this place.
I was really disappointed by the dealer. After seeing the car and being excited to
agree on the final price (i.e. taxes, tag, title, etc...) I was shocked when I received
a new price from the dealer that included a few thousand dollars for an "inspection fee" on top of
the original price. I decided not to buy the car from this dealership. I
purchased my car from another more reputable dealership. I hope other future
buyers read the fine print before buying any car from this dealership.
Aug 27, 2021
Very Professional and helpful with out of state purchase.
Advertised price is fake, they add 3k for "certifying" the car even though it costs them a small fraction of 3k. But the car they have been advertising for 30+ days had bold tires and was not prepped at all even though they wanted additional 3k for "prepping it". On top of that I was given the keys and price details on a totally different car that I didn't even request by who I can only describe as the least knowledgeable car salesman I've ever met...I honestly don't even understand how this place is still in business.
Classic bait and switch. Called ahead for a car, they said the car was there and in great condition when
i got there, they said they could no longer sell the car i traveled to see. On top of that, they have a
"reconditioning fee" which increases the price of the car by 3k or more depending on the car. Don't
waste your time. Skip this dealer
Jul 13, 2021
Amazing dealer and couldn’t be happier
Jul 12, 2021
Poor communication. Outrageous lease options. Sales rep had no idea what he was talking about. They tried to lock me in a 60 months lease at $900 a month for a $31,000.00 car. Then I could buy the car at the end of the lease for $8600 and they wanted to put $5k down! It was a horrible experience and a waste of my time.
So rude. I was simply inquiring about a price and
why it had suddenly increased as I had seen the
vehicle on the website for some time. Basically
told me the car was out of my price range without
gathering any of my information. So I went to
another dealer and bought brand new.
Also, they have a certified fee that is additional to
the asking price that they donât mention
anywhere.
Was not allowed to test drive the vehicle but only for 100 yards. Tried to charge me a insanely $5,000 "fee" over the retail price. They
use auto text messaging, and never knew who they were actually texting. I was searching for an Audi, they kept talking to me about a
Lexus. Overpriced and Very poor communication = Lack of customer service.
Jul 5, 2021
I went to the dealership to test drive the Jeep. When I arrived they told me that the $10000 lift kit was not included in the price. So a $30000 Jeep was actually a $40000.
I live 8 hours away from this dealership. I wanted to pay the BMW dealership to check the (X5 50i listed for 27,790) to make sure there was no serious issues before signing and buying miles away.. THEY REFUSED TO LET THE VEHICHLE BE INSPECTED. The text messages you get from them are NOT THEM. It is some automated or so they say. It's done this way so they can get out of any communication via text..
THEY WANTED TO ADD 2,000-7,000 dollars to the list price for a fee..
Stay Away from this dealership!!!!
Jun 17, 2021
Very quick to get back to me. Reasonable pricing.
The car listed was said to be available. Make the hour drive and there’s a sign saying it’s not for resale. I leave. Call back to understand if it’s for sale or not and they say it is. I asked how much is the dealer fee/inspection. They said it depends and it has to be inspected. 3 days later the car is no longer on any website. What a waste of time and energy.
I couldn’t leave zero stars so one is just so someone can read this.
This is the best car buying experience I have ever had very enjoyable. Imagine I live in New York never visited the dealership/city before and such a great experience. From Sales to Finance department were outstanding, car was priced right, and follow up was exceptional. Zach Green and Alex Were extremely helpful throughout the all process. Thanks again guys. I love my new Mercedes CLA and look forward to working with you again.
May 28, 2021
Such an easy & effortless purchase!!!! I love the vehicle and the staff were amazing - I will buy all of my future vehicles from here. Highly recommend
We came in for what CarGurus rated as a good deal. But be prepared for a surprise inspection (Certification) fee of $3999 on top of the vehicle price. Car buyers expect a dealer fee nowadays of $299 to $799. But the $3999 Certification fee is a surprise and spoken about as though the car is dealer certified (it is not ).
The “Certification” is supposed to provide lifetime engine and power train warranty with deductible of $100.
But for $3999 You can get your own additional bumper to bumper warranty.
Jack was friendly and so was the original manager who we spoke with. But the 2nd manager made an offer that we were very close to a deal on.
But then last minute he back tracked his offer.
My 2 take always from this dealer are
1 Non Negotiable additional $3999 “ Certification” fee on top of the $499 dealer fee. Minus 1 Star
2 Be prepared for a back track of offers and changing of prices. Minus 2nd star
Otherwise the dealership is nice. People were nice.
Mar 31, 2021
Good service ,very professional
Amazing guys....wanted a 2015 GL Benz, apparently Paul was honest with me and told me the vehicle wasn’t certified to their satisfaction and he had an option for me and he ended up pulling a 2017 which honestly was within our budget but in my mind I was like we can’t afford it. Now people think Bill gates is my uncle. My second car am getting from you Paul
In the Dealership Details of the car, they indicate that some cars
require financing through the dealership. I have sent two emails
asking if they were going to require that I finance the vehicle I want
THROUGH THEM? A very easy question to answer. I wanted to
pay cash and it s 50K vehicle. I would think they would want to
sell. Each reply is a "thanks for contacting a great dealership, Blah
, blah , blah. Just not sure what the problem is , but obviously
indicative of more frustrations to come. Its just too easy to
purchase a vehicle another way. Its too bad since I really like the
vehicle, but found another in Florida identical to this one.
Feb 13, 2021
I was ask to come see the car and the car was all ready sold
Feb 10, 2021
Anothy was very wonderful today
I purchased the vehicle from them. All went
perfectly well. Nick my salesman was very
professional and thorough. Great staff
Jan 25, 2021
Response from current dealership:
Thanks so much for the great review!
We appreciate it!
We appreciate it!
Jan 19, 2021
Response from current dealership:
Thanks for the 5-stars, Melody! Please let us know if there is anything else we can assist you with. Safe travels!
Dec 27, 2020
Excellent
Jan 6, 2021
Response from current dealership:
Thanks for the 5-stars, Daryl! We appreciate your business and look forward to working with you again. Safe travels!
Dec 23, 2020
I drove an hour and a half to test drive and hopefully purchase a jeep that they have advertised in a picture with off road tires and black rims. I get there and find out that not only are they charging extra for the vehicle as it is pictured but they are charging extra for the lift kit that is already installed on the truck. The price went from 25k to 37k! Who goes to a dealership thinking there will be a 12k difference. That’s almost an extra $300 on a car note. Absolutely ridiculous! 4 hours of my day gone!
Dec 14, 2020
Response from current dealership:
We're so happy to hear it!
Thanks for choosing us!
Thanks for choosing us!
Jeyson was an Excellent rep.met me at door when i arrived.explained everything well.very attentive.even stole chocolate from one of the offices for me .highly recommended company..
Dec 14, 2020
Response from current dealership:
Thanks for the great review, Paul!
We're happy you chose us and hope you love the new car.
We're happy you chose us and hope you love the new car.
Nov 20, 2020
Great communication and made every effort to ensure a smooth transaction! Jeyson is great to work with!!
Dec 14, 2020
Response from current dealership:
Thanks, Jonathan! Drive safe.
Nov 18, 2020
Great experience. Jeyson was great help. I would definitely recommend visiting Exclusive Motor Cars if interested in buy a vehicle.
Nov 12, 2020
This was the best car buying experience I have ever had! Crystal
Hardison gave incredible service and outstanding communication
purchasing my Jeep. She answered all my questions whether we
contacted her via phone, email and in person. I can't say enough
about the buying experience from Exclusive Motor Cars, keep up
the amazing work Crystal. Thank you for being so professional.
I drove 65 miles to Exclusive Motorcars to buy this car and I am glad I did. Everyone was helpful and understand of my particular circumstances and did their best to accommodate me. Ms. Crystal Hardison was super helpful, pointed out few things that I wasn't paying attention to and made it comfortable for me to conclude the purchase. The GM, Mr. James Markia, was kind and listened attentively to what I had to say. I feel I found the right team and the right car - it is a good feeling. Thank you
Oct 29, 2020
I had a wonderful experience. E was friendly, knowledgeable and attentive. I highly recommend Exclusive Motor Cars.
Oct 25, 2020
Great experience from start to end. Thank you E for taking care of me on this purchase! Very professional and the best salesman
I've worked with buying a car. Dealership was clean and had lots of vehicles available. Would definitely buy from them again in the
future.
I was looking for an SL mercedes when I arrived the first thing I noticed was a flat tire on the car which I could not even test drive the vehicle as well as chipped paint and sagging head liner missing shift nob cover, I was also offered half the value my trade in was worth definitely not a good place to buy a car.
Sep 12, 2020
Met with John McQueen and he met all of my requests, was extremely friendly and courteous!
John McQueen was a pleasure to work with! While I already had financing, he worked hard to get me a better deal. After my purchase, I visited for a small issue that was handled perfectly by Phil. The staff in general are very friendly. While waiting to complete my financing, I had a genuine nice conversation with another salesperson who had nothing to do with the transaction. Multiple people asked me if I needed anything while waiting. I have already recommended a friend to shop for their next car at this dealership, I’m recommending you should too! I ABSOLUTELY Love my GLE Coupe and will purchase from the again soon!
Sep 9, 2020
Great dealership with not so good credit Big E and his team got me in the car I wanted explained everything to my understanding good people at exclusive I recommend you pay them a visit great experience.
Went to look at advertised Jeep. The price they list is FALSE. They said all vehicles have a warranty. They add 2500 on the advertised price then they added another 5000 for the wheels. Actual price was 10000 more than listed. They would not sell for advertised price. STAY AWAY. Typical used car salesmen tactics!!
Aug 27, 2020
Awesome team
Aug 14, 2020
Absolutely horrible customer service. Dishonest pricing placing blame on CarGurus for false price and the manager was very rude and aggressive. He stated; “It’s a free country, Car Guru made the mistake but I can charge you whatever I want for the car”. I have never experienced a car sales manager behave in this manner. ****BUYER BEWARE!!****
The sales rep was Oscar
Aug 25, 2020
Response from current dealership:
Nigist, Thanks for rating us. We’re interested in your feedback to allow us to better serve you. We do not have an Oscar as a representative that works here, please email me about your concern, floris@exclusivemotorcarsmd.com
Jul 26, 2020
Was very happy with customer service from Kyle. However, felt that financing was deceptive. Was not told about the $1,995 certification charge when it went to financing. Also dealer did not disclose all fees to me from financing. Just had a 1 page deal sheet.
Felt like the dealer was not willing to work with me to try and get a deal work.
Jul 27, 2020
Response from current dealership:
Raymond, thank you so much for sharing you feedback. We regret to hear of your dissatisfaction. If you wish to speak with us directly, please feel free to call us at 877-267-1977. Sincerely, James Makia, President
I bought a car I left down payment and the car didn't pass inspection, they tried to charge me $ 1500 more for inspection parts and I didn't accept it. I went back to get my down payment. I do not recommend.
Jul 17, 2020
Response from current dealership:
Leo, your feedback is appreciated. We understand your concern and are working towards putting certain actions and processes in place to achieve our goal of 100% Customer Satisfaction. Sincerely, M. Egboh Customer Relations Manager
Jul 7, 2020
Response from current dealership:
Thank you so much for the five star rating and choosing Exclusive Motor Cars for all of your vehicle needs. We look forward to working with you again. Sincerely, M. Egboh Customer Relations Manager
Jun 25, 2020
Response from current dealership:
I am pleased to know that Daniel provided you swift and professional service, Daniel. We look forward to working with you again. Sincerely, M. Egboh Customer Relations Manager
Jun 21, 2020
Worst experience ever. They sold the vehicle and told me that the vehicle was there, so I drove 1.5 hrs to find out it was sold. The lady did not know anything about cars, all she wanted was to sell. Seems desperate.
Jun 23, 2020
Response from current dealership:
Hi Tony, thank you for taking the time to leave us this detailed feedback. We pride ourselves on providing a fully transparent, and professional sales experience to all of our guests. We did advise you to leave a deposit for the vehicle in order to place it on hold; since there were several other customers showing interest it as well and unfortunately you declined. Our dealership will not deny a customer a purchase of a vehicle that wasn't placed on hold. If you would like to discuss your visit further, please feel free to reach out to me at your earliest convenience. I look forward to speakin
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Jun 13, 2020
Great customer service and great cars no problems
Jun 15, 2020
Response from current dealership:
Thank you Joe, for the wonderful review and five star rating. We are glad that you've enjoyed our staff and services. We hope to see you again soon. Sincerely, M. Egboh Customer Relations Manager
Jun 12, 2020
They were awful! They didn’t know much about the vehicle we went to look at, were completely unprofessional (called my husband “Bro”, thought the only thing I’d be interested in was the dual moonroof (not impressed), then added ridiculous extra fees that we didn’t ask for which drove the price up significantly more than what their website shows! NO STARS!!!
Jun 15, 2020
Response from current dealership:
Roxanne, I am concerned to learn about your dissatisfaction regarding our level of communication. Please feel free to reach out to me directly so that we can address your concerns. I look forward to connecting with you. Sincerely, James Makia, 877-367-1977
Would give zero stars if I could the salesman Ray was decent so 1 Star but the rest of the experience was horrible ...be aware of some driver armor fee $995 they will act as doing you a favor when taking it off..when 995 taken off you lose that service also hidden $1595 certification fee...they will claim they have fee posted on website but they don’t and if they do it’s hidden only fee you can clearly see is $299 dealer processing fee...and the $1595 fee is for them certifying the car but yet the car had electrical issues lights were not working correctly ...not sure how that went un notice threw expensive certification so car would not have been ready an they say they won’t negotiate because pricing is competitive which listed price is but with all the fees it’s really not...in conclusion...doesn’t like doing financing outside of there own finance companies...they will but want you with there’s because they say won’t benefit from yours So no negotiation an BE AWARE of Hidden fees
Jun 15, 2020
Response from current dealership:
We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Yes, some of our vehicles are internally certified which is why there is a certification fee assessed to those units. We believe in transparency, so our website does disclose that prices listed does not include certification fees. In addition, the driver armor of $995 is an optional product and customer can feel free not to purchase it. Your business and opinion means a lot to us. Please feel free to reach out to us that we m
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May 28, 2020
Response from current dealership:
Thank you so much for your four star rating and for visiting Exclusive Motor Cars. Sincerely, M. Egboh Customer Relations Manager
Save your time. I set up an appointment to go see the car the following day at 11am. Once I got to the dealer at my appointment time I was asked by the salesperson "didn't you get my email, it had to be sent out for re-inspection". When I checked my email it had been sent 20 min before the appointment time, after I drove an hour to the appointment. They wanted me to look at other cars on their lot instead. Classic bait an switch, get you in with a less expensive car and then show you more expensive cars once you arrive. I walked out before they had a chance to show me any of their cars. I contacted another dealer that knows about customer service and am very happy with my new car from them.
May 27, 2020
Response from current dealership:
Chad, your business and opinion means alot to us here at Exclusive Motor Cars. We pride ourselves on providing a fully transparent, and professional sales experience to all of our guests. Due to a recall the vehicle you were interested was sent back to the Toyota dealer. We did our best to inform you that the car was out for service by sending you an email ahead of your appointment time. Upon your arrival we did suggest that you can either come back when the vehicle had been service or to check out the rest of our inventory on our lot. I regret to learn about your overall feedback for us but
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May 1, 2020
“Even though I didn’t end up buying a car here due to personal reasons, they were very professional and a joy to deal with”
May 11, 2020
Response from current dealership:
Billy, thank you so much for the kind review and five star rating. We look forward to your next visit. Sincerely, M. Egboh Customer Relations Manager
Cris was great him and the team made our deal work for us and we ended up with a great vehicle
May 11, 2020
Response from current dealership:
On behalf of Cris and the rest of the team, it was a pleasure to work with you and our honor to get your into a vehicle that you love. Thank you for shopping at Exclusive Motor Cars and we hope to see you again soon. Sincerely, M. Egboh Customer Relations Manager
May 11, 2020
Response from current dealership:
We appreciate the five star rating and kind review regarding our dealership. It is good to know that we are doing right by our customers. Safe travels. Sincerely, M. Egboh Customer Relations Manager
May 11, 2020
Response from current dealership:
Thank you for sharing your satisfaction regarding the high quality and professional service you received at Exclusive Motor Cars. We hope to see you again in the future, Robert. Sincerely, M. Egboh Customer Relations Manager
Mar 27, 2020
excellent
I was narrowing down my vehicle selection. It was between the Audi S7, Audi A7 and Porsche Panamera 4. I was out the night before and test drove the Porsche, but it was a rainy evening, so I wanted to test drive again after the Audis. The sales person was wonderful, and we had talked about many options either finding me the perfect car, or what I could do to this one to make it what I want. Everything was great, I liked the dealership and the warranty they offered. But that all changes within seconds after meeting one of the sales managers. When he found out I didn't love any of the cars he basically accused me of wasting the sales persons time. Totally derailing all of the sales persons time and effort. I asked if the price of the one vehicle was negotiable, and he pretty much said no. That left me the one making all the compromises. Bottom line, don't waste your time with this dealership
Feb 26, 2020
Nice people. Clean facility. Very much liked the car in question but we were $4,000 apart. Would have split the difference but they showed
no willingness to negotiate. That concluded the conversation.
Feb 10, 2020
My car had succumbed to a bent piston. I try to keep my $$$ under a certain budget, and am not a fan of the car buying process.
However, Kyle has helped me change my mind. The process was honest, fair, and we were treated well. We went back and forth and finally decided to purchase from Kyle and Exclusive Motorcars.
Time will tell. But out of the gate, and off the lot, we were treated well and had a very good, and quick experience. Still not a fan of the process. But hopeful for the next time I need a car...Thanks to Kyle.
Dec 19, 2019
Dealer responded promptly.
Dec 11, 2019
I'm sorry I haven't had time to follow up on 2016 Optima Dealer has gone out of his way to follow up
Nov 19, 2019
Quick Response to emails and questions
Nov 14, 2019
Response from current dealership:
Thank you for your kind words and positive review! We appreciate your continued business and are glad to be of service.
Thank you for being a loyal member of the Exclusive Family!
Thank you for being a loyal member of the Exclusive Family!
Oct 20, 2019
Good and understanding.
Nov 14, 2019
Response from current dealership:
Thank you for your kind words and positive review! We appreciate your continued business and are glad to be of service.
Thank you for being a loyal member of the Exclusive Family!
Thank you for being a loyal member of the Exclusive Family!
Terrible. They tried to lure me in with a good deal- then threw on a $2000 fee and then said
the price they quoted me was not valid- because the manager there "did not buy the car
correctly" So the CarGuru "Good deal" turned into an over priced deal quickly.
The only good thing was that I did not waste my time by going to the dealership.
Oct 7, 2019
Response from current dealership:
I am so sorry for your dissatisfaction. We do include on our website that qualified vehicles are subject to our $1995 Exclusive Certification. We would love a second chance to show you the value of our certification and quality of our vehicles. What sales representative did you work with, that misquoted the price?
Thank you for your feedback!
Please send any additional feedback and/or questions to michele@exclusivemotorcarsmd.com
Thank you for your feedback!
Please send any additional feedback and/or questions to michele@exclusivemotorcarsmd.com
Drove 2 hours for nothing. The Jeep was not to inspection standard rotors are bad engine has a noise car looks hit with some stuff not lined up right. The dealer not even professional. Red flag with a body shop connected to the dealer. Please dont bother.
Oct 7, 2019
Response from current dealership:
Thank you for your feedback. Can you please let me know which Jeep and sales representative you are referencing so I can ensure this issue is resolved? We would love a second chance to prove our quality.
Thank you for your honest feedback!
Please forward all responses to michele@exclusivemotorcarsmd.com
Thank you for your honest feedback!
Please forward all responses to michele@exclusivemotorcarsmd.com
Sep 10, 2019
It was fine, Andrew was very nice. I didn't like that I had to pay the $1995.00 for a warranty. It doesn't do much for me considering the car only
has 40K miles on it and I didn't want to pay for the warranty. They told me it was required and I understand that's how they make their money.
I live 2 1/2 hours from the dealership so I probably won't benefit from the free oil change and tire rotation included in the warranty.
All in all the experience was fine and I purchased the car. I only wish they had filled the tank with fuel. Most dealerships do do that.
Oct 7, 2019
Response from current dealership:
Thank you for your positive and negative feedback. I am sorry the Exclusive Certification won't meet your needs and that your tank wasn't filled. I can speak to our President and try to arrange a way to remedy that issues.
Thank you for your honest feedback!
Please forward all responses to michele@exclusivemotorcarsmd.com
Thank you for your honest feedback!
Please forward all responses to michele@exclusivemotorcarsmd.com
Very friendly and good service, lots of follow up from sales rep. Seems to be a great facility, just wasn't the right vehicle for us.
Oct 7, 2019
Response from current dealership:
Thank you so much for your review! We appreciate your feedback and hope you will keep us in mind for the future.
Most of the cars, although listed on Cargurus, have not been inspected. We looked at one that was listed and it was waiting for a new radiator. The second one had three warning lights that lit up and wouldn’t go out. They said they would check this and call us back. We dug a little deeper and found out the car was in an accident
Oct 7, 2019
Response from current dealership:
I am so sorry for your negative experience. We have been streamlining our internal process and hope you will give us a second chance. Could you let me know what vehicles you were shown and the name of the sales representative you worked with?
Thank you for your honest review.
Please forward all responses to michele@exclusivemotorcarsmd.com
Thank you for your honest review.
Please forward all responses to michele@exclusivemotorcarsmd.com
Aug 12, 2019
The dealer was very helpful and made calls to follow up on my search.
I was interested in a particular truck and wanted to pay CASH! I asked the dealer is the price negotiable and he asked me for my price. However at the end of the coversation he basically was not budging from the actually asking price. The truck is a 2012. He basically not honest . Why respond to a question about a deal with " make me an offer" then says NO! A cash purchase on a 9 ydo old truck which was listed as a "Fair "deal and not a "Great deal".
Oct 7, 2019
Response from current dealership:
I am sorry for your negative experience and miscommunication with pricing. Do you know which sales representative you worked with? We do keep our prices competitively priced but I understand it was handled improperly.
Thank you for your honest review!
Please forward all responses to michele@exclusivemotorcarsmd.com
Thank you for your honest review!
Please forward all responses to michele@exclusivemotorcarsmd.com
Aug 2, 2019
They were great and worked out a great deal for a great car! The sales staff worked hard to give me the best deal. The finance manager was extremely knowledgeable and gave me a good warranty plan.
Aug 7, 2019
Response from current dealership:
Thank You Chip Miller we really appreciate your business. Please come see us for your first service appointment!
At first I gave this one guy called Marcus 5 stars. As I thought about the process a lot more when I got home I realized that they i.e. Larry ( the guy who contacted me first from this dealership) and this guy who was supposedly assisting me were both out to waste my time. I went in to view the GL450, was told that it was taken to another one of their stores to be sold. Was shown a GL550, was even taken out for a test drive under the premise that my repayments would be the same as what I have now. I then decided to check their inventory, find out that the car that had been taken to the other store to be sold was still showing in their inventory. The car I was being shown was $5k+ above the supposed price. I'd been told too during the test drive that the car was 2016, only to check their website and find out it's 2 years older than that. Piece of advise from a pissed would have been Potential customer.... respect your customers time, gas and credit scores. Moving on with my search. Tx
Jul 24, 2019
Response from current dealership:
Hello Linda, On behalf of the management staff at Exclusive, I apologize for the misinformation. Our sold inventory can take up to 48 hours up be updated on our website. As for the payment discussion, that was an error. We should have discussed payments after submitting everything to the bank for approval. We will try our very best to be better communicators in the future. If you haven't found that perfect vehicle yet, I hope you'll give us another chance to earn your business
Jul 23, 2019
I was moving across country for a new job and I knew I would need a new car when I got there. I did my research and decided on the make and model of the vehicle I wanted. I got pre-approved at my bank for the maximum I would spend and I had a price range in my head. I went online to Car Gurus to find the best deal within my criteria. I found what seemed to be a good fit. I called Exclusive and was paired with a young man who seemed eager to deal. I explained my circumstances and asked him to keep in touch because it would be about 2 weeks before I could get there and close the deal. Meanwhile, I asked a friend who lives in Maryland to go look at the vehicle to make sure it was okay. She did. She videotaped her experience, which was good. After I finally got to Maryland and went to the dealership, I found out they tacked an additional $4K to the advertised price and would NOT negotiate! That's way beyond tax and tags. It's rip off. Don't go there!
Jul 24, 2019
Response from current dealership:
Hello Julia, on behalf of the management team at Exclusive MotorCars I want to pass on my sincerest apologies pertaining to your experience with our company. We understand that moving, especially across different states, can be a very stressful ordeal and we appreciate you doing your due diligence in finding the right vehicle for you. It is unfortunate that we were not able to adequately help you when you came into our dealership. However, we take the happiness of all customers seriously and would love to help you get into your dream car that meets your criteria. We understand that a car is n
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Although this car sold before we got there, they were able to find another car just like it to match our needs. Larry was great at getting my appointment to come see my vehicle. He conveniently set up a test drive and was very professional. Terry was very knowledgeable about the vehicle and was able to give us deep onsite on car buying we have never known before. Very professional dealer that is not out to grab your money. Very true and honest! Would highly recommend!!
Jul 24, 2019
Response from current dealership:
Thanks for the positive feedback GuruHX614. Welcome to the Exclusive Motor Cars family of owners
Jul 18, 2019
Dealer was very polite and professional
Jul 24, 2019
Response from current dealership:
Hello Greg, we appreciate you coming into our dealership and spending some time with the Exclusive Family. We hope that we were able to meet all of your needs and if you are ever in the market again for a new vehicle or need to service one that you currently own, we would love to be the first name on your mind. Thanks again for your time with us!
Depending upon which web site you looked at, there were two different sets of exterior pictures (but exact same interior pictures -- including the stain on the door) for the listed car. I called and emailed the dealer several times asking for clarification -- not only on which car was the real vehicle, but also asked for clarification on what features the car had. Got the "run-around" and never did get an answer.
Doesn't seem unreasonable to me that the dealer should know what they are selling; and doesn't seem unreasonable to me that the buyer would like to know what they are buying. Since the dealer is ~ 1 1/2 hours away, Id like to know before going to see the vehicle.
Jul 24, 2019
Response from current dealership:
Hello LYGG8. So sorry we dropped that ball. Your request was not unreasonable. We should have done a better job communicating. We will strive to get better moving forward.
I had several conversations via phone and emails about a particular vehicle. I advised the
salesman that I would be coming from about 5 hours away to purchase the vehicle. I wanted to
make sure that the vehicle was indeed what I was expecting to see in person. I asked several
times if there were any scratches dents dings or any other issues with the body of the car. I
was assured that there were none. Upon arrival, I immediately noticed several scuff marks and
scratches on the vehicle that a half blind person would have noticed. The car wasn't prepped
and ready as we had asked before getting there. There was a picture of the car with an all-
wheel badge but the listing was rear wheel drive I had asked about that and never got a real
answer. When i arrived they had pulled offthe all-wheel drive badge off the car and kind of
brushed it off as someone must have just stuck that badge on there for some reason. I was
misinformed the whole time and I wasted a day driving up there for nothing,
Jul 24, 2019
Response from current dealership:
Hello Zunite, on behalf of the management team at Exclusive MotorCars I want to pass on my sincerest apologies pertaining to your experience with our company. Despite what your last encounter with us may have communicated, your time is incredibly important to us and we completely dropped the ball when it came to preparing the proper vehicle for you and making sure that your time commitment with us was well respected. We would also like to take this time to apologize for any misinformation that was passed on. We are constantly providing proper training for our Client Advisors, and reviews lik
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Jul 12, 2019
Jordan and Anthony show me excellent service I will referred anyone to this car dealership.
Jul 24, 2019
Response from current dealership:
Hello Josiah, at Exclusive MotorCars we feel the most accomplished when our customers are happy. It was a pleasure having you at our dealership and we are glad you chose to be a part of the Exclusive Family. Thanks for your feedback and we look forward to seeing you again for any of your car buying or servicing needs!
Jul 11, 2019
Beware this company’s dealer fees!!! The sales person was good. But tax tag title and dealer fees brought a vehicle from 13,400 to 19k!!
Jul 24, 2019
Response from current dealership:
Hello Jim, on behalf of the management team at Exclusive MotorCars I want to pass on my sincerest apologies pertaining to your experience with our company. We at Exclusive MotorCars aim to provide quality and affordable vehicles to all our customers regardless of past and/or current financial setbacks. Unfortunately, this time around we were not able to do that and that is a failure that we do not take lightly. We know that it can be frustrating when you have put in a lot of effort into finding the perfect car, and everything falls apart last minute and for that we are sorry. Despite your init
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Jul 8, 2019
Prompt reply
Jun 22, 2019
Awesome
Jun 11, 2019
He responded same day that I sent a email
May 31, 2019
Chuka responded quickly and answered my questions
May 31, 2019
Response from current dealership:
Thank you for your feedback! We appreciate the opportunity to help you with your automotive needs. Please feel free to always reach out if you need anything in the future.
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
May 25, 2019
The response was prompt and friendly. I didn’t
make it to visit the dealership but I will consider
them in the future.
May 25, 2019
Response from current dealership:
Thank you for your feedback! We appreciate the opportunity to help you with your automotive needs. Please feel free to always reach out if you need anything in the future.
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Apr 18, 2019
Very polite, helpful, and enthusiastic.
Tania was professional and kind. She was not pushy despite me not liking the vehicle I was considering. She continued to look for what I desired and did not inundate me with junk mail
May 25, 2019
Response from current dealership:
Thank you for your kind words! We appreciate your business. Please feel free to always reach out if you need anything in the future.
Welcome to the Family!
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Welcome to the Family!
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Mar 18, 2019
Tried to scam me into paying for repairs on the vehicle that they didn’t know were needed until we drove the vehicle. I wouldn’t recommend it to another person unless they had plenty of cash to burn
May 25, 2019
Response from current dealership:
Thank you for your feedback and let me be the first to apologize for your experience. We strive to treat everyone like a guest in our home. When we fall short of that, I want to help. Please feel free to reach out to me directly. I hope to hear from you soon.
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Mar 14, 2019
prompt and knowledgeable response to my questions, unfortunately it sold in 24 hours before I could go see the car. :(
May 25, 2019
Response from current dealership:
Thank you for your feedback! We appreciate the opportunity to help you with your automotive needs. Please feel free to always reach out if you need anything in the future.
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Chelsea
Sales Manager
C. 603.340.4608
Exclusive Motorcars
Feb 19, 2019
The selection of vehicles were great. The response from the sales person was ok. The issue came when I told the sales and finance people that I was pre approved. I was blindsided by being walked into an office with my bank already on the phone and the finance guy asking about the parameters of my loan. Meaning what kind of vehicle was I “allowed” to get I was super offended and should have walked out then.
The next issue cane is the day when I came I’m to get the car the finance guy, without saying hello. Only asked if I brought the check. How unprofessional can you get? I’m not sure they’re used to customers coming in with a check to buy a vehicle but they need to learn from the bigger dealerships on how to be professional.
Nov 25, 2018
No one really helped me while I was there. After looking at the car I left without talking to anyone. I felt that the car was in a lot rougher shape than I expected for the price.
Nov 23, 2018
Very professional dealership. Beautiful ambience and location. Transactions went very well as "I BOUGHT THE CAR!"
Nov 13, 2018
Very helpful and answered all our questions. He listened to all of our concerns and promptly addresses them. He made us feel appreciated as consumers and was always very courteous and professional. And yes we would recommend this dealership to everyone we know who are looking to purchase a car.
Jan 19, 2019
Response from current dealership:
Thank you so much. Glad we could be of service.
Oct 25, 2018
I called the dealer and spoke with the salesman. He sent me an application. That’s the last I heard from them. No follow up. No nothing. Poor customer service
Oct 13, 2018
Prompt contact, to many emails.
Oct 5, 2018
Responded quickly but to many emails from different sales representatives.
Oct 4, 2018
Response from current dealership:
Thank you for your review. We appreciate hearing from our prospective customers. It helps us verify that our processes are working. Thanks again for your feedback.
Sep 27, 2018
Friendly dealer, but wound up not being interested in the car. Too old and mileage was too high.
Oct 4, 2018
Response from current dealership:
Thank you so much for your interest in our vehicle. Even though we did not sell you a vehicle we are pleased that our staff was friendly. Please check our website for updates. We purchase and trade vehicles daily. Thanks again for your response. It is very much appreciated.
Sep 14, 2018
My experience with Exclusive Motor Cars was great! After my initial contact with one of the Sales representatives the vehicle I was interested in was ready for me to test drive at the time of my appointment, and one and a half hours later I was driving it home! I would definitely recommend this dealership to a friend.
Oct 4, 2018
Response from current dealership:
Thank you so much for your kind review and welcome to the Exclusive family. We look forward to providing you excellent service in the future. Thanks again.
Sep 4, 2018
good
Oct 4, 2018
Response from current dealership:
Thank you for your 5 star review. We truly appreciate it and welcome any future comments you may have regarding your sales or service experiences. Thanks again.
Spoke with 2 Sales Reps. who were very respectful and offered a test drive as well as run some “raw” numbers on a potential car note. However, the Reps. were unwilling to lower the price of the car even though the market value of the vehicle is $2K+ more than the value of the car.
Oct 4, 2018
Response from current dealership:
Thank you for your review. We price cars to the market and strive to be competitive. We utilize a variety of marketing and research tools to help us determine an appropriate price for our vehicles. Specifically, we use KBB and NADA as pricing guides. We also check with CARFAX for an appropriate value. We are sorry that you did not find our price to be competitive. We suggest that in these situations asking for one of our pricing tools to help substantiate our price. Thanks so much for your response.
Aug 29, 2018
Outstanding
Oct 4, 2018
Response from current dealership:
Thank you for your review. We truly appreciate your honest opinion. Thank you.
Aug 24, 2018
good experience. The car was not a V-series so no deal.
Aug 6, 2018
Aaron the individual that worked with me was very attentive and responsive
to making sure that he addressed any issues I was concerned with in a
prompt manner. All personal I came in touch with was courteous and friendly.
In my opinion Exclusive Motors is a professional organization that makes
customers satisfaction their main priority.
Aug 31, 2018
Response from current dealership:
Thank you so much for your kind review. Our main priority is your complete satisfaction and we are pleased that your purchase was a pleasant experience. Thanks again and welcome to the Exclusive family.
Jul 19, 2018
Dealership was very good.
I had a wonderful experience. My salesman Eric was great, and the manager even went out and got my kids milkshakes as they were getting hungry and restless with the long process of purchasing this vehicle. The only issue I have with this dealership was the wait time for finance
Jun 25, 2018
Response from current dealership:
Thank you so much for your review. We appreciate the feedback. We will work to improve the wait time so that your experience meets your expectations. We certainly appreciate your business and look forward to servicing your vehicle in the future.
Jun 9, 2018
Response from current dealership:
Thank you for your kind review. We are looking forward to assisting with your new purchase.
Jun 5, 2018
They do not disappoint. Thanks to Eric and his manager I left there with a big smile on my face. I was given options and they work with you to make sure you get the car you desire. I would definitely recommend Exclusive Motor cars to anyone.
Jun 6, 2018
Response from current dealership:
Thank you so much for your review. We strive every day to meet and exceed our customers expectations. Congratulations on your new purchase and welcome to the Exclusive family. it was an honor to serve you and thanks again for your business.
They were slow to respond. I made an offer and waited a while to hear back. When I was contacted, they said someone came in and bought the car. Likely they hold offers and use them as bargaining chips. They can do what they want, just trying to inform a future customer what you might be up against. Give them a time line to turn around your offer.
Jun 4, 2018
Response from current dealership:
Thank you for your review. We make every effort to respond to customer's inquiries in a timely manner and we apologize for the slow response. However, like all dealers, we give showroom customer's priority and sell cars on a first come first serve basis. I am pleased that we notified you of the sale so that you didn't waste your time visiting the store for a vehicle that was no longer available.
May 31, 2018
The worst I haven’t seen this type of dealer service they are westing my time, after I drove 33 mile when I get there they said “the car has been sold out 15min a go”. How it possible with in 15min all process has been done, it doesn’t make sense, because we had Tele conversation and already settled appointment to see the car and one of the sales person confirme our meeting time. I have seen the car at designated location when I was there.
This is unprofessional, and lack of transparency and honesty.
Jun 4, 2018
Response from current dealership:
Thank you for your response. We strive to provide transparency throughout our sales process and sell cars on a first come first serve basis. Unless a refundable deposit is placed on a vehicle, we do not hold vehicles. We have two locations and try to make every effort to keep our customer's appointments. We know that your time is valuable and do not want to waste it. With 20 salespeople spread throughout two locations, unfortunately cars can be sold prior to a customer's arrival. Based on your response, we have amended our communication policy and now require our sales staff to notify all appo
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May 22, 2018
If I could give ten stars I would Eric (salesman)and Mark(finance manager) were great. I was not able to get my mother the car we had gone in for. Had gone in to get 2006 Lexus. We had multiple better options given to us 2012 Lexus which I had not even considered didn't want a car payment. They were so good at that willingness to get the best deal possible that I decided it was best option to go with a newer car. Car was for my mother for Mother's Day. She decided on a 2015 Sonata. She is very happy with her car and my payments are only $150 per month. Thanks guys unbelievable job.. I would definitely recommend this dealership.. It is really nice looking lot I really thought I was driving up to a Mercedes dealership that's how nice there presentation is. GIVE THEM A CALL IF YOU ARE IN THE MARKET FOR A NEW CAR.......
Jun 4, 2018
Response from current dealership:
Thank you for your review. We strive to provide an "Exclusive" sales experience and are very pleased that we met your expectations and that your mother enjoyed her Mother's Day as a result of our efforts. Thanks again and welcome to the Exclusive family.
Apr 2, 2018
Had a terrible experience and would not buy from them. The Salesperson called me on and was basically rude when I advised I had a price point and basically said I should
look somewhere else.
Vehicle was overpriced! Only gave one star because this rating system wld not allow not to give any stars.
Jun 4, 2018
Response from current dealership:
We appreciate your review and certainly apologize for your poor experience. Our salespeople are trained to be respectful at all times and to be as transparent as possible. It is disappointing when our customer's expectations are not met and we appreciate the feedback. Thank you for your honesty and best of luck with your new vehicle.
Mar 20, 2018
Great experience.... bought the car
Vehicle said no accidents. Had another dealer pull the car fax report for the car’s vin which stated there was front damage at some point. Got the run around when I called them out on it. Decided to go with another dealer
Jun 4, 2018
Response from current dealership:
Thank you for your response. We strive to be transparent regarding the history of the cars we sell. We are more than happy to provide a history report for any of our vehicles when requested and we apologize since this didn't happen in your situation. Thanks again for your review.
Exceptional experience from start to finish. They gave clear explainations on financing , service contract and post purchase maintenance. They didn't rush my decisions. Friendly and service with a smile.
Jun 4, 2018
Response from current dealership:
Thank you so much for your kind review. We try to treat customers the way we would want to be treated and are pleased that we succeeded in your case. Thanks again for your business and welcome to the Exclusive family.
Jun 4, 2018
Response from current dealership:
Thank you for your review. While we are disappointed that we didn't sell you a car, we are very pleased to hear that your experience with us was worth your time. Thanks again for your kind words. We appreciate it.
Feb 6, 2018
Great prices on vehicles
Feb 1, 2018
Very relaxing atmosphere. Great sales manager and I had an awesome sales women. Ana Akitamaro. Highly recommended her
Jan 20, 2018
Excellent service, absolutely no regrets, will not buy a used car from any other dealer, no gimmicks no hidden cost very profesional
Dec 28, 2017
I purchased from this dealer. They tried to charge me a slightly different price than listed online. Ultimately settled on the online price but acted as though it was a discount (therefore a deal). When I realized I had only 1 key fob and asked for the other one, I was told I had to pay for it bc I already received a discount. I count it as my fault but I thought it was a bit shady. I am satisfied with my purchase overall and that's what matters most.
Dec 28, 2017
They communicated immediately with me.
Dec 18, 2017
The interior color and features are not clear because there are no photos of interior. The seller answered my
questions about this vehicle and took more photos for me.
Nov 21, 2017
I stopped hearing from them when I asked for more information on the car.
Nov 14, 2017
I was this close to driving the 60 miles to look at/buy a vehicle which
frankly seemed too good to be true. It was...although the carguru report
said "no accidents reported", carfax indicated there was an accident 11
months ago. No deal! Do your homework folks!
Jun 4, 2018
Response from current dealership:
Thank you for your review. We only provide Car Guru details regarding our vehicle's equipment options and mileage information. This information is transferred from our database to the Car Guru's site directly and if our price changes that information is updated immediately. As part of our sales process, we supply our customer's a free copy of the Carfax report prior to finalizing the sale and fully explain the Carfax report to them. Thanks again for your feedback.
This car buying experience went well until the dealer tried to compel me into
buying a "state mandatory" extended warranty for $1495. Beware. They try to
slip it in there without you noticing. Very deceptive for an otherwise pleasant
carbuying experience.
Jun 4, 2018
Response from current dealership:
Thank you for your response. We truly appreciate hearing from our customers and thank you for your purchase. Extended warranties are optional and under no circumstance are they mandatory to purchase a vehicle. Our sales personnel recommend that our customers purchase protection plans for their vehicles but they are not required. We certainly apologize if it was presented incorrectly. Thanks again for your response and welcome to the Exclusive family.
Oct 10, 2017
Overall great service very professional. Got a lot of help
from Dealer name Eric appreciate his help
I would like to say my experience with Mr. Dezmon Parker my sales rep at
Exclusive Motor Cars was fantastic. I for Sure will refer and ALSO will return
to purchase another vehicle. Everyone there welcomed me and my daughter
with understanding and open arms. It was a positive environment, also Mr.
John in the Finance dept schooled me on obtaining a higher credit score and
Life tips on Credit counseling overall. Thank you from my heart you ALL were
the BEST!!!
Sep 20, 2017
Very happy
Sep 14, 2017
very informative
Sep 11, 2017
Exclusive is one of the best dealerships in Baltimore.
Definitely would recommend to anyone
Aug 26, 2017
Very good!
Aug 21, 2017
professional honest and very courteous and I'm returning this week
Aug 9, 2017
They replied promptly and answered all my questions
Aug 8, 2017
Awesome
The dealership (Kenny Walker) was extremely prompt and helpful. He responded quickly to my initial email then followed up with a call. I didn't schedule an appointment and went in unannounced just to see the vehicle I was interested in. Mr Walker was able to show me my initial vehicle and several more that were similar and in my price range. He didn't hassle me or make me feel rushed into purchasing a vehicle. He also did a fantastic job following up which made me feel like I was important almost like a friend would do. Their inventory is expansive and the overall experience was great. Thanks again Kenny "Sky" Walker.
Jul 2, 2017
The service was was excellent and without any problems
Jun 18, 2017
Customer service was friendly but seemingly disorganized. Salesman called me to confirm my Saturday appointment to see a car that they sold 48 hours prior.
May 31, 2017
Great customer care
We put a deposit on a vehicle with the intention of purchasing it five days later. They called us after four days and said they sold the vehicle to someone else, claiming it was against protocol to accept a deposit. They blamed it on their rookie manager approving the deposit, which he wasn't supposed to do. We had to start from scratch on our vehicle search. Very unprofessional.
Nov 25, 2016
This dealer is superior!
Dec 2, 2016
Response from current dealership:
Hello Richard,
Thank you for the positive review about your purchase experience with us. It motivates us to keep on improving on customer service skills when we hear back from a satisfied customer. Thank you again for your business and please contact us if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you for the positive review about your purchase experience with us. It motivates us to keep on improving on customer service skills when we hear back from a satisfied customer. Thank you again for your business and please contact us if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Nov 20, 2016
Price for this car was 30+. When I called the dealer to talk about it I was told a higher price over the phone, so I maverick bother to stop by. Still looking.
Nov 23, 2016
Response from current dealership:
Hello Mike,
Thank you for your feedback even though it is not a positive one. We appreciate each one because it helps us get better as we continue to grow as a business. I did speak with the sales person with whom you dealt with because he only quoted you the retail price and did not go over any current promotions. We are constantly updating our promotions online and what he/we failed to do was to find out what promotion we were running on that vehicle. I have tried calling and emailing you about this misunderstanding but I have not heard back from you. Thank you again for your interest in ou
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Thank you for your feedback even though it is not a positive one. We appreciate each one because it helps us get better as we continue to grow as a business. I did speak with the sales person with whom you dealt with because he only quoted you the retail price and did not go over any current promotions. We are constantly updating our promotions online and what he/we failed to do was to find out what promotion we were running on that vehicle. I have tried calling and emailing you about this misunderstanding but I have not heard back from you. Thank you again for your interest in ou
I have never dealt with such horrible customer service in my life.
All I was doing was trying to buy a car from them and I could
not get them to call me back to let me know what features the
car had. The first time I dealt with someone they were supposed
to send me a video since it was a out of state sale and he would
not get back to me so I started to talk to someone else, when I
asked about the car, he sent me pictures of three different car
remotes, not even the one I was talking about. So I went to the
manager so I can get the correct information and James the
manager gave me the runaround for five days telling me he will
call me back in 30 minutes and never would call me back he
said that he had a call out to people to ask if the car had
navigation, sunroof, and remote start. Couldn't he find that out
for himself if the car was there? I felt like such a jerk calling
James every day, just for him to tell me he was busy and he
would call me back in 30 minutes and he would never call me
back... like I was bothering him trying to buy this car???? I've
been trying to buy this car for 2 weeks now. I will take my
business elsewhere because I will not be treated with such
disrespect from just trying to give them my $$$. All I wanted to
know was if it had navigation, a sunroof and remote start then
my cash was theirs!! Easy as that! I will be getting a hold of
upper management as well because if that was my business I'd
want to know how things were running over there.
Nov 19, 2016
Response from current dealership:
Hello Jaclyn,
It’s unfortunate that you would to go to such an extent of writing such a review. Yes, we have been in communication with you about the vehicle you were interested in for some time and unfortunately that vehicle has since been sold and I am sure that is the reason for all this. With today's technology, it's so great that we can go through all the correspondences we had with you and see that we did indeed send you all the information you asked for. When my sales consultant sent you the video, there is proof that shows that you actually acknowledge receiving it and confirmin
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It’s unfortunate that you would to go to such an extent of writing such a review. Yes, we have been in communication with you about the vehicle you were interested in for some time and unfortunately that vehicle has since been sold and I am sure that is the reason for all this. With today's technology, it's so great that we can go through all the correspondences we had with you and see that we did indeed send you all the information you asked for. When my sales consultant sent you the video, there is proof that shows that you actually acknowledge receiving it and confirmin
Nov 13, 2016
It was like pulling teeth to get information over the phone. The sales man
kept telling me he would email it to me and then he would only answer half
Nov 15, 2016
Response from current dealership:
Hello Jennifer,
Thank you for your feedback about your experience with us. I am sorry to hear that we did not adequately service your inquiry. Looking at the communication history you had with our sales consultant, I am quite puzzled at your negative feedback. I can see that he sent you over the carfax and as well as a link to the vehicle specs. From what I can see, he was waiting for your response to discuss the next step. Again, I am sorry you feel that we fell short in our service to you and hopefully you will find the vehicle you are looking for.
Sincerely,
James Makia
General Manage
More ...
Thank you for your feedback about your experience with us. I am sorry to hear that we did not adequately service your inquiry. Looking at the communication history you had with our sales consultant, I am quite puzzled at your negative feedback. I can see that he sent you over the carfax and as well as a link to the vehicle specs. From what I can see, he was waiting for your response to discuss the next step. Again, I am sorry you feel that we fell short in our service to you and hopefully you will find the vehicle you are looking for.
Sincerely,
James Makia
General Manage
Nov 7, 2016
Dealer responded once but follow up call on requested information was slow. Purchased from another dealer.
Nov 9, 2016
Response from current dealership:
Hello Jay,
Thank you for your feedback. I am sorry to hear that we did not get back to you quick enough to get you the information you needed. We are constantly working on improving our customer service and this is a great feedback on what we need to improve upon. We regret that we lost the opportunity to earn your business and congratulations on your purchase.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you for your feedback. I am sorry to hear that we did not get back to you quick enough to get you the information you needed. We are constantly working on improving our customer service and this is a great feedback on what we need to improve upon. We regret that we lost the opportunity to earn your business and congratulations on your purchase.
Regards
James Makia
General Manager
Exclusive Motorcars
Nov 7, 2016
Response from current dealership:
Hello Tanatek,
Thank you very much for your review. We appreciate it very much. It goes a really long way for us. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for your review. We appreciate it very much. It goes a really long way for us. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Oct 28, 2016
Outstanding
Nov 7, 2016
Response from current dealership:
Hello Leslie,
Thank you very much for sharing your purchase experience with us. We appreciate it very much. Thank you again for your business and please do not hesitate to contact us if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for sharing your purchase experience with us. We appreciate it very much. Thank you again for your business and please do not hesitate to contact us if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Oct 21, 2016
My experience with the team at Exclusive Motor Cars was great! Everyone was knowledgeable and answered all of my questions. My representative was always courteous and professional, and I now have a great vehicle! I would return again, and would recommend them to others!
Oct 27, 2016
Response from current dealership:
Hello Karen,
Thank you very very much for this great review about the purchase experience with us. It was a pleasure serving you and we truly appreciate and are thankful for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.
regards
James Makia
General Manager
Exclusive Motorcars
Thank you very very much for this great review about the purchase experience with us. It was a pleasure serving you and we truly appreciate and are thankful for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.
regards
James Makia
General Manager
Exclusive Motorcars
Sep 16, 2016
All their cars are really nice but work with you on price not will not budge $1 One price I got the impression money was the motive
Sep 10, 2016
Very friendly and helpful. Eager to schedule a test drive. Still
considering purchasing this vehicle. Trying to negotiate the price.
They're very unyielding and I felt mileage was too high based on
Kelly Blue Book value for age and miles. Waiting to hear back
otherwise very professional.
Sep 27, 2016
Response from current dealership:
Hello Adrienne,
Thank you for taking the time to give a feedback about your experience with us. Even though we make every effort to make every deal, there are times when we can not get to the number that the customer wants. We price our vehicles very competitively and our prices are almost always under the Kelly Blue Book Fair Purchase Price.
Thank you for the opportunity and thank you again for your kind words.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you for taking the time to give a feedback about your experience with us. Even though we make every effort to make every deal, there are times when we can not get to the number that the customer wants. We price our vehicles very competitively and our prices are almost always under the Kelly Blue Book Fair Purchase Price.
Thank you for the opportunity and thank you again for your kind words.
Regards
James Makia
General Manager
Exclusive Motorcars
Aug 27, 2016
We didn't buy from this dealer, but our interactions and discussions with them was great. They were responsive but not pushy.
Aug 10, 2016
Good customer service quick response
Aug 17, 2016
Response from current dealership:
Hello Rodney,
Thank you very much for your review. We appreciate it very much. It goes a really long way in helping us do better and to keep improving our customer service. Thank you again for your business and please feel free to contact us if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for your review. We appreciate it very much. It goes a really long way in helping us do better and to keep improving our customer service. Thank you again for your business and please feel free to contact us if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Aug 10, 2016
Great
Aug 17, 2016
Response from current dealership:
Anthony,
Thank you for giving us a great rating. We appreciate it and it goes a very long way for us. Thank you again for your business and do not hesitate to contact us if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you for giving us a great rating. We appreciate it and it goes a very long way for us. Thank you again for your business and do not hesitate to contact us if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Aug 3, 2016
I dealt with Mcween Egboh and he was very professional in handling the sale. He is so knowledgeable about cars and an excellent communicator. He was so nice and courteous. Thank you so much for making the purchase of the 2013 Lexus ES 300h so easy for me. He is the best sales person I have ever worked with and I will recommend him to anyone going to Exclusive Motor cars. I loved the experience and I will definitely come again!!!
Aug 9, 2016
Response from current dealership:
Foyin,
Thank you so much for this great feedback. We are grateful for your business and we do not take it lightly that you bought your new vehicle from us. Mcween is a great sales professional and we are fortunate to have him on board. Your review will go a long way in helping us increase our market presence, so thanks again. Do not hesitate to contact me personally if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you so much for this great feedback. We are grateful for your business and we do not take it lightly that you bought your new vehicle from us. Mcween is a great sales professional and we are fortunate to have him on board. Your review will go a long way in helping us increase our market presence, so thanks again. Do not hesitate to contact me personally if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 26, 2016
I love this place Cedrick was great answered all my questions and gave me great service I will recommend him and this place to anyone thanks Cedrick
Jul 29, 2016
Response from current dealership:
Dahima,
Thank you very much for taking the time give us feedback about your purchase experience. It means a lot to us. Cedric is a great sales professional and is one of our best. We are fortunate to have such a great team. Please do not hesitate to contact him or myself if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you very much for taking the time give us feedback about your purchase experience. It means a lot to us. Cedric is a great sales professional and is one of our best. We are fortunate to have such a great team. Please do not hesitate to contact him or myself if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 24, 2016
Was overall delighted with their exceptional service, and the staff were all team oriented and very professional. Mcween was my assigned sales person and he made the experience worthwhile and painless, especially knowing how stressful car buying can be. I highly recommend exclusive motor cars, great job and keep up the good work.
Jul 26, 2016
Response from current dealership:
Hello Thomas,
Thank you so much for such an awesome feedback about your experience with us. Indeed car buying can be stressful and we understand that here at Exclusive Motorcars. That is why we search high and low to find professional sales consultants like Mcween, whose sole purpose is to take away as much of that stress as possible. Our hope is that all our customers will drive home happy in the vehicle of their choice. Thank you so much for your business Thomas and please do not hesitate to contact us if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you so much for such an awesome feedback about your experience with us. Indeed car buying can be stressful and we understand that here at Exclusive Motorcars. That is why we search high and low to find professional sales consultants like Mcween, whose sole purpose is to take away as much of that stress as possible. Our hope is that all our customers will drive home happy in the vehicle of their choice. Thank you so much for your business Thomas and please do not hesitate to contact us if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 15, 2016
Spoke with Roland Owusu this dealer was very awesome in helping me find a car that is right for me at a reasonable price. Unfortunately haven't close the deal yet but looking forward to working with Roland Owusu to get a deal done. Best car salesman ever encounter cares about his customers and know his products.
Jul 18, 2016
Response from current dealership:
Hello Victor,
I would like to thank you for taking the time to give us your feedback. Our goal here at Exclusive Motorcars is to work as hard as possible for our customers and help them purchase the vehicle of their choice. Rolland is one of our best and I am confident that you will soon become one of our happy buyers. Please do not hesitate to contact me personally if there is anything I can do to help.
Sincerely
James Makia
General Manager
Exclusive Motorcars
I would like to thank you for taking the time to give us your feedback. Our goal here at Exclusive Motorcars is to work as hard as possible for our customers and help them purchase the vehicle of their choice. Rolland is one of our best and I am confident that you will soon become one of our happy buyers. Please do not hesitate to contact me personally if there is anything I can do to help.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 14, 2016
The rep, Joshua, was really friendly and responded to me quickly.
Jul 15, 2016
Response from current dealership:
Hello Shannell,
Thank your for giving us feedback about your experience with us. Every customer is of great value to us and we do not take any opportunity lightly. Thank you again and please do not hesitate to contact Joshua or myself if you need anything.
Best Wishes!
James Makia
General Manager
Exclusive Motorcars
Thank your for giving us feedback about your experience with us. Every customer is of great value to us and we do not take any opportunity lightly. Thank you again and please do not hesitate to contact Joshua or myself if you need anything.
Best Wishes!
James Makia
General Manager
Exclusive Motorcars
They called me back within 5 mins of me requesting information! Other dealers didn't respond. Very professional people with first class service!
Jul 8, 2016
Response from current dealership:
Jake,
Thank you very much for the positive feedback. Our goal is to respond to our customers as quickly as possible and this tells us that we are on the right track. We have the mindset that the customer is our best asset so we strive to provide a service which will hopefully separate us from the rest. Thanks again Jake!
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you very much for the positive feedback. Our goal is to respond to our customers as quickly as possible and this tells us that we are on the right track. We have the mindset that the customer is our best asset so we strive to provide a service which will hopefully separate us from the rest. Thanks again Jake!
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 3, 2016
This dealership changed my whole perception of the car buying process. My sales person Cedric did an amazing job in keeping me engaged as he and his finance team patiently worked with me every step of the way.......if you are very skeptical of car dealers and their processes, I would highly recommend that you visit Exclusive Motor Cars.....ASK FOR CEDRIC
Jul 8, 2016
Response from current dealership:
Hello Suesara,
Thank you for taking the time give us feedback about your purchase experience. Cedric is an excellent sales professional and is one of our best. We are truly lucky to be surrounded by a great sales staff. They are not easy to come by but we search high and low so we can have happy buyers like yourself. Please do not hesitate to contact him or myself if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you for taking the time give us feedback about your purchase experience. Cedric is an excellent sales professional and is one of our best. We are truly lucky to be surrounded by a great sales staff. They are not easy to come by but we search high and low so we can have happy buyers like yourself. Please do not hesitate to contact him or myself if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jul 1, 2016
Excellent service
Jul 5, 2016
Response from current dealership:
Susan,
Thank you very much for your review. We appreciate it very much. It goes a really long way for us. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for your review. We appreciate it very much. It goes a really long way for us. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Jul 1, 2016
Even though I couldn't buy .. Aaron help me out big time . Customer service was incredible and Mr Hank made sure I knew exactly how to buy a car when the time comes. When I'm able , Exclusive will be my top pick!!
Jul 11, 2016
Response from current dealership:
Deion,
Thank you so much for your feedback and I hope that you were able to find the vehicle you were looking for. Our goal is to make the car buying process as easy as possible and we treat every one the same even if they do not purchase from us. Perhaps our paths will cross again in the future. Thanks again.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you so much for your feedback and I hope that you were able to find the vehicle you were looking for. Our goal is to make the car buying process as easy as possible and we treat every one the same even if they do not purchase from us. Perhaps our paths will cross again in the future. Thanks again.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 30, 2016
I spoke with Tauqeer most of the time, but everyone there was very nice and friendly. I was very pleased with the quick response and great customer service. Very professional and a great line up of cars, would highly recommended Exclusive Motorcars!!!
Jul 14, 2016
Response from current dealership:
Hello Bob,
I would like to sincerely thank you for taking the time to give a feedback about your purchase experience with us. I am glad to hear that you were pleased with the customer service you received from Tauqeer and the entire staff. Be rest assured that we will treat your family and friends in the same way. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
I would like to sincerely thank you for taking the time to give a feedback about your purchase experience with us. I am glad to hear that you were pleased with the customer service you received from Tauqeer and the entire staff. Be rest assured that we will treat your family and friends in the same way. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Jun 29, 2016
I don't like car buying so I was skeptical and having talked to a bunch of dealers, I was not very impressed but I needed a car for my wife. When Muna C got in touch with me, I noticed a level of professionalism that was missing from the other guys. The price was competitive and when I got to the dealership I found other vehicles that I liked and ended up buying something better that they just got in. At an awesome deal too. They have a great inventory and these guys exceeded my expectations. Will go back to them in the near future when I need another car.
Jul 5, 2016
Response from current dealership:
Hello Brad,
Thank you very much for your review. Purchasing a vehicle can definitely be stressful so I am glad that you were able to have a stress free purchase experience. We appreciate your positive feedback and it goes a really long way for us. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for your review. Purchasing a vehicle can definitely be stressful so I am glad that you were able to have a stress free purchase experience. We appreciate your positive feedback and it goes a really long way for us. Thank you again for your business.
Regards
James Makia
General Manager
Exclusive Motorcars
Jun 27, 2016
While I did not end up purchasing this vehicle due to personal reasons, the customer service I received after my inquiry was AMAZING!! They answered every question I had in relation to the vehicle, credit repair and the overall financing process. Once I am ready to buy, I will definitely be contacting them.
Jun 27, 2016
Response from current dealership:
Ladee,
Thank you very much for your wonderful feedback. We truly appreciate it. I am happy to see that even though the time was not right for you, we were still able to be of assistance to you. Here at Exclusive Motorcars, we value our customers even before they make a purchase because our goal is to develop a long term relationship before and after the sale.
Thank you again Ladee and we look forward to hearing from you when you are back in the market for a vehicle.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you very much for your wonderful feedback. We truly appreciate it. I am happy to see that even though the time was not right for you, we were still able to be of assistance to you. Here at Exclusive Motorcars, we value our customers even before they make a purchase because our goal is to develop a long term relationship before and after the sale.
Thank you again Ladee and we look forward to hearing from you when you are back in the market for a vehicle.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Words alone is not enough to describe my experience at Exclusive Motor Cars. The customer service was more than amazing. My sales person CEDRIC and his finance team fought extremely hard towards ensuring that I got the vehicle of my dreams even when I had given up. THESE GUYS MAKE MIRACLES HAPPEN.........Trust me, if they can make it happen for me, I am more than confident they can make it happen for you.... Go See CEDRIC
Jun 27, 2016
Response from current dealership:
Hello Mizriam,
Thank you so much for a great review about the purchase experience that you had with us. We truly appreciate it and thank you once again for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.
regards
James Makia
General Manager
Exclusive Motorcars
Thank you so much for a great review about the purchase experience that you had with us. We truly appreciate it and thank you once again for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.
regards
James Makia
General Manager
Exclusive Motorcars
Jun 27, 2016
I had a great experience at exclusive motors everyone was nice and my sales man jon williams was really helpful and I would tell all my family to go there for there next care-the way car buying should be-
Jun 27, 2016
Response from current dealership:
Hello Mr Bob,
I wanted to personally thank you for your business and I am so glad to hear that you had a great purchase experience. Car buying can be very stressful and here at Exclusive Motorcars we are committed to doing what we can to make it as stress free as possible. Thank you again for your business and please do not hesitate to contact us if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
I wanted to personally thank you for your business and I am so glad to hear that you had a great purchase experience. Car buying can be very stressful and here at Exclusive Motorcars we are committed to doing what we can to make it as stress free as possible. Thank you again for your business and please do not hesitate to contact us if you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 26, 2016
Excellent customer service and great selection . Their staff was knowledgeable and helpful.
Jun 29, 2016
Response from current dealership:
Hello June,
Thank you so much for this great feedback about your purchase experience with us. We appreciate that so much and it goes a long way in our efforts to keep striving to give our customers an excellent purchase experience. We understand that car buying is not easy so we try to it make as stress free as possible.
Thanks again!
James Makia
General Manager
Exclusive Motorcars
Thank you so much for this great feedback about your purchase experience with us. We appreciate that so much and it goes a long way in our efforts to keep striving to give our customers an excellent purchase experience. We understand that car buying is not easy so we try to it make as stress free as possible.
Thanks again!
James Makia
General Manager
Exclusive Motorcars
Jun 26, 2016
The representative who contacted me was extremely pleasant and helpful. I will definitely do business with the dealer again.
Jun 29, 2016
Response from current dealership:
Gia,
Thank you so much for your feedback. We go the extra mile to find sales professionals who care more about the customer than about the sale. They are not easy to find in this industry so are very lucky to be surrounded by a great sales staff. I am glad that you were able to experience that first hand. Thank you again for your business and we look forward to serving you and your family in the future.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you so much for your feedback. We go the extra mile to find sales professionals who care more about the customer than about the sale. They are not easy to find in this industry so are very lucky to be surrounded by a great sales staff. I am glad that you were able to experience that first hand. Thank you again for your business and we look forward to serving you and your family in the future.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 25, 2016
Exclusive Motorcars is just one of those special little places that you don't find very easily. I could tell my salesman, Spencer, was eager to help me get into the car that I wanted. Not whatever car he could push me into. Overall my experience with them was just smooth and enjoyable, and I would recommend them to any friend buying a car.
Jun 27, 2016
Response from current dealership:
Hello Norbert,
Thank you very much for sharing your purchase experience with us. We appreciate it very much and It goes a really long way for us. Thank you again for your business Norbert and please do not hesitate to contact Spencer or myself if you need anything. Be rest assured that we will take great care of your friends and relatives in the same way.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for sharing your purchase experience with us. We appreciate it very much and It goes a really long way for us. Thank you again for your business Norbert and please do not hesitate to contact Spencer or myself if you need anything. Be rest assured that we will take great care of your friends and relatives in the same way.
Regards
James Makia
General Manager
Exclusive Motorcars
Going to exclusive was a little bit difficult for me having read
some of the reviews but I totally did not regret going because it
was an awesome experience. Awesome Deal! Awesome
Financing! The sales consultant Rolland is an amazing sales
man. He is very quick and efficient. He answered all my
questions. Over all service was great. Definetely, this a place to
purchase from. Love you guys exclusive motor cars!
Jun 29, 2016
Response from current dealership:
Hello Nana,
Thank you very much for sharing your purchase experience with us. We appreciate it very much. It goes a really long way for us. Thank you again for your business and please do not hesitate to contact Rolland or myself if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
Thank you very much for sharing your purchase experience with us. We appreciate it very much. It goes a really long way for us. Thank you again for your business and please do not hesitate to contact Rolland or myself if you need anything.
Regards
James Makia
General Manager
Exclusive Motorcars
It was a great experience at exclusive motor cars. Indeed service was exclusive, price was very reasonable and less expensive. Rolland was an awesome sales consultant. He was very patient with me and answer all my questions. I will not forget this experience and of course I will buy from them again and again. I will definitely recommend them to all my friends and families.
Jun 25, 2016
Response from current dealership:
Hello Ms Efua,
I wanted to personally thank you for your business and I am so glad to hear that you had a great purchase experience. Car buying can be very stressful and here at Exclusive Motorcars we are committed to doing what we can to make it as stress free as possible. Thank you again for your business and we look forward to being of service to your family and friends. Please do not hesitate to contact Rolland or myself should you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
I wanted to personally thank you for your business and I am so glad to hear that you had a great purchase experience. Car buying can be very stressful and here at Exclusive Motorcars we are committed to doing what we can to make it as stress free as possible. Thank you again for your business and we look forward to being of service to your family and friends. Please do not hesitate to contact Rolland or myself should you need anything.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Jun 24, 2016
Great Team! By far the best car buying experience I Have ever
had! The guys at Exclusive made me feel right at home and I got a
great deal on my 2013 Honda Crosstour. I will defiantly keep
coming back! At Exclusive I was not just a number, they really took
care of me and were very knowledgeable on not just my vehicle but
financing wise they were able to get me a FANTASTIC RATE!
THANKS AGAIN GUYS! GREAT JOB!
Jun 25, 2016
Response from current dealership:
Hello Jacob,
Thank you very very much for this great review about the purchase experience of the Honda Crosstour. It was a pleasure serving you and we truly appreciate and are thankful for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.
regards
James Makia
General Manager
Exclusive Motorcars
Thank you very very much for this great review about the purchase experience of the Honda Crosstour. It was a pleasure serving you and we truly appreciate and are thankful for your business. Our goal here at Exclusive Motorcars is to make your purchase as easy as possible. It's customers like you that keep us in business so thank you again. Please do not hesitate to contact us if you need anything.
regards
James Makia
General Manager
Exclusive Motorcars
There is an advertised price (which I was happy with)....then there was a
dealer processing fee of $599 ( which I think is excessive, but at least
comparable to many other dealerships.....like it or not).......but THEN, the
dealer said that there is an additional $1595 fee for:...... (and I quote
because I have it in writing)...."covers the following: engine oil and filter,
power steering fluid, windshield fluid, engine coolant, brake fluid, brake
pads, suspension, drive train, engine, transmission, vehicle etc." This is
said to be on their website somewhere.
$599 processing + $1595 reconditioning added to the advertised price is
unacceptable. At least I got this information from them before I wasted
my time. If Exclusive motors wants to reply, I was dealing with Rolland
and I saved the text.
Jun 17, 2016
Response from current dealership:
Hello Karl,
I would like to personally thank you for giving us the opportunity to try to earn your business. It looks like there was some miscommunication from our end which I would like to apologize for. A couple of things to clarify, the processing fee is only $299, the $599 includes the tag and title fees. As for the additional fee, what we failed to communicate is that that is our warranty of the reconditioning work done on the vehicle, which is pretty extensive. That is a warranty for 6 months/7,500 miles. And as you might be aware, dealers only offer the 30 day/1,000 miles. What our
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I would like to personally thank you for giving us the opportunity to try to earn your business. It looks like there was some miscommunication from our end which I would like to apologize for. A couple of things to clarify, the processing fee is only $299, the $599 includes the tag and title fees. As for the additional fee, what we failed to communicate is that that is our warranty of the reconditioning work done on the vehicle, which is pretty extensive. That is a warranty for 6 months/7,500 miles. And as you might be aware, dealers only offer the 30 day/1,000 miles. What our
Jun 16, 2016
customer service is bad with follow up and engaging the customer during the process of making a purchase they didn't seem too please to sale me a car so I was not too please to give them my money. when they tried to correct the problem it was 3 days too late I gave my business to someone else
Jun 17, 2016
Response from current dealership:
Hi Chapella,
I am so sorry you feel this way after what transpired because we both know you are only telling one side of the story. If you recall when you visited our dealership, we could not proceed with the purchase because we had to obtain the proof of payoff for the totaled vehicle and your bank was closed at the time. This was on a Friday evening, and we could not get in contact with them on Saturday either because they were closed. I apologize that you could not reach your sales person on Saturday when you called, he was really busy that day with multiple appointments.
However, ou
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I am so sorry you feel this way after what transpired because we both know you are only telling one side of the story. If you recall when you visited our dealership, we could not proceed with the purchase because we had to obtain the proof of payoff for the totaled vehicle and your bank was closed at the time. This was on a Friday evening, and we could not get in contact with them on Saturday either because they were closed. I apologize that you could not reach your sales person on Saturday when you called, he was really busy that day with multiple appointments.
However, ou
Jun 5, 2016
This dealership had one price online and another at store. When told about it, they said there was a disclaimer on the site showing cash price. I told them that this website they did not have a disclaimer and should have honored the price and they said sorry and the trade amount was too low. I was able to come back to PA and get what I wanted and paid the price that I wanted also! Be very careful! If dealerships don't want reviews like this, they should cover ALL basis! The salesman was very friendly at least!
Jun 6, 2016
Response from current dealership:
Hello Timothy,
Thank you for your feedback and we appreciate you travelling from PA to give us the opportunity to earn your business. You are incorrect is stating that the price was different when you got to the store. You are referring to the price with the fees. I am sure you are aware that the price online is without the fees such as title and registration, your local and state taxes, in this case with coming from PA, we applied the required state fees.
If you recall your visit Timothy, it all came down to what you wanted for your trade, which was way more that what it was worth. Just b
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Thank you for your feedback and we appreciate you travelling from PA to give us the opportunity to earn your business. You are incorrect is stating that the price was different when you got to the store. You are referring to the price with the fees. I am sure you are aware that the price online is without the fees such as title and registration, your local and state taxes, in this case with coming from PA, we applied the required state fees.
If you recall your visit Timothy, it all came down to what you wanted for your trade, which was way more that what it was worth. Just b
Jun 1, 2016
Car had a flat tire and scratch on bumper. Sales manager was not interested in making concession for those items. Asked for a call the next day and they had a new employee call me with a take it or leave it offer. Not the best business practice.
Jun 1, 2016
Response from current dealership:
Hello Ryan,
Thank you for giving us the opportunity to earn your business. Unfortunately we could not come to a meeting of the minds on the price. I am surprised at your review because when you left the dealership you expressed how you liked the fact that we were willing to work with you in our efforts to the making deal. The next day you emailed us a lower offer than we had discussed the day before, which offer was too low for us to accept. If you recall, the day that you came by, we promised to make good on the tire and the bumper. Again, thank you for the opportunity and I believe we made
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Thank you for giving us the opportunity to earn your business. Unfortunately we could not come to a meeting of the minds on the price. I am surprised at your review because when you left the dealership you expressed how you liked the fact that we were willing to work with you in our efforts to the making deal. The next day you emailed us a lower offer than we had discussed the day before, which offer was too low for us to accept. If you recall, the day that you came by, we promised to make good on the tire and the bumper. Again, thank you for the opportunity and I believe we made
May 11, 2016
Manger did a walk around for me,swore the car was in perfect shape and first thing I saw when arriving @ dealership was a dent in drivers door,wasn't happy,so buyer b ware
Jun 1, 2016
Response from current dealership:
Hello Chris,
We value your feedback and thank you for visiting our dealership and giving us the opportunity to earn your business. Its very rare for us to miss a dent on a vehicle and I am sorry it was case here. We attempt to get all our vehicles as cosmetically appealing as possible and we obviously should have done better job in this case. I can assure that we have since taken measures to look into this.
Thanks again and all the best in your vehicle search.
James Makia
General Manager
Exclusive Motorcars
We value your feedback and thank you for visiting our dealership and giving us the opportunity to earn your business. Its very rare for us to miss a dent on a vehicle and I am sorry it was case here. We attempt to get all our vehicles as cosmetically appealing as possible and we obviously should have done better job in this case. I can assure that we have since taken measures to look into this.
Thanks again and all the best in your vehicle search.
James Makia
General Manager
Exclusive Motorcars
May 8, 2016
Waiting for repairs to be completed on Reisterstown Rd at
Hayward Ave in NW Baltimore. No follow up from seller.
Jun 1, 2016
Response from current dealership:
Hi Will,
Thank you so much for being our customer. I want to personally apologize that you did not get the attention you deserve when you visited our service department. That is not typical of the way we treat our customers after the purchase. We were going through some personnel changes and have brought in more competent staff to handle our service needs. Thank you again for your business Will.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Thank you so much for being our customer. I want to personally apologize that you did not get the attention you deserve when you visited our service department. That is not typical of the way we treat our customers after the purchase. We were going through some personnel changes and have brought in more competent staff to handle our service needs. Thank you again for your business Will.
Sincerely
James Makia
General Manager
Exclusive Motorcars
Apr 13, 2016
I made an appointment to test drive a 2012 Volkswagen passat, but dealer sold vehicle & I wasn't made aware of this prior to my scheduled appointment. A waste of my time. Very unprofessional!!!!
Apr 15, 2016
Response from current dealership:
Hello Angeline,
It was a pleasure speaking with you in response to your internet inquiry and thank you taking the time to visit our dealership and for your interest in our products.
On behalf of myself and Exclusive Motorcars, I want to sincerely apologize for what happened when you came for the test drive and found that the vehicle of your interest was no longer available. Please know that it is not the way we do business because our customers are our greatest asset. Our goal is to provide the best purchase experience to every one who visits our dealership. We failed you in this case and
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It was a pleasure speaking with you in response to your internet inquiry and thank you taking the time to visit our dealership and for your interest in our products.
On behalf of myself and Exclusive Motorcars, I want to sincerely apologize for what happened when you came for the test drive and found that the vehicle of your interest was no longer available. Please know that it is not the way we do business because our customers are our greatest asset. Our goal is to provide the best purchase experience to every one who visits our dealership. We failed you in this case and
Apr 13, 2016
test drove vehicle but was not satisfied.
Apr 20, 2016
Response from current dealership:
Hello Mike,
Thank you so much for considering us for your vehicle purchase needs and thank you very much for visiting our dealership. And we appreciate your feedback on our inventory. We are constantly striving to improve our products and service so we appreciate any feedback we can get.
Thanks again,
James Makia
General Manager
Exclusive Motorcars
Thank you so much for considering us for your vehicle purchase needs and thank you very much for visiting our dealership. And we appreciate your feedback on our inventory. We are constantly striving to improve our products and service so we appreciate any feedback we can get.
Thanks again,
James Makia
General Manager
Exclusive Motorcars
Apr 2, 2016
Great
Apr 15, 2016
Response from current dealership:
Hello Nigel,
Thank you so much for giving us a great rating. We appreciate that so much and it goes a long way in our efforts to keep striving to give our customers an excellent purchase experience.
Thanks again!
James Makia
General Manager
Exclusive Motorcars
Thank you so much for giving us a great rating. We appreciate that so much and it goes a long way in our efforts to keep striving to give our customers an excellent purchase experience.
Thanks again!
James Makia
General Manager
Exclusive Motorcars
Mar 15, 2016
They contacted me no problem, but only reason I didn't finish
the deal is pricing of the car, picked up a brand new 2016 for
$2k less than the used 2015 gt they had
Mar 6, 2016
Response was quick and good follow-up. the place was unusual, though. It
was like a trailer and was crowded. Desks right next to each for customers. I
was asked for my social security number before test driving the car.
salesman couldn't get the car over from down the street, so then asked me
to drive him down there. I left
Mar 9, 2016
Response from current dealership:
Hello Lucy,
Thank you for your feedback on your visit. Your negative review is actually very surprising to me as you and I was in contact before and after your visit. In fact you never mentioned to me after your visit that you were displeased at all from the services that you received from Rolland (your sales consultant) or any of my staff, as a matter of fact in our email exchanges after your visit, it was quite the opposite (see below email). You actually raved about Rolland's level of customer service and how impressed you were.
To address your comments, if Rolland asked you for your soci
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Thank you for your feedback on your visit. Your negative review is actually very surprising to me as you and I was in contact before and after your visit. In fact you never mentioned to me after your visit that you were displeased at all from the services that you received from Rolland (your sales consultant) or any of my staff, as a matter of fact in our email exchanges after your visit, it was quite the opposite (see below email). You actually raved about Rolland's level of customer service and how impressed you were.
To address your comments, if Rolland asked you for your soci
couldn't reach an agreement on price over telephone, which is perfectly
fine. dealer was courteous though...
Mar 9, 2016
Response from current dealership:
Hello Tacbinh,
I sincerely appreciate your kind feedback. As you noted buying and selling is about agreeing on price etc unfortunately this time we both couldn't come to an agreement. I wish you all the best in your vehicle search and I hope you find the right vehicle for you at the right price. Thank you again.
James Makia
General Manager
Exclusive Motor Cars
I sincerely appreciate your kind feedback. As you noted buying and selling is about agreeing on price etc unfortunately this time we both couldn't come to an agreement. I wish you all the best in your vehicle search and I hope you find the right vehicle for you at the right price. Thank you again.
James Makia
General Manager
Exclusive Motor Cars
Feb 9, 2016
Overall GREAT experience. Staff was
super helpful, speedy and proffessional.
Rolland & Aaron were AMAZING & went
out of their way to help me find the
perfect car. It fit both my wants & budget.
Would highly recommend. Thanks for
everything!
Mar 9, 2016
Response from current dealership:
Markyta,
Thank you very much for you kind words. Rolland and Aaron are awesome and we are glad to have them on our team. Please let us know if we can be helpful in any way in the near future. Enjoy your new ride!
James Makia
General Manager
Exclusive Motor Cars
Thank you very much for you kind words. Rolland and Aaron are awesome and we are glad to have them on our team. Please let us know if we can be helpful in any way in the near future. Enjoy your new ride!
James Makia
General Manager
Exclusive Motor Cars
Feb 6, 2016
I asked abt hidden prices, they
responded several days later. And the
3xtra charge is approx 2000$
Mar 9, 2016
Response from current dealership:
Hello James,
I am not sure where the confusion in pricing might've came from. I am sure that you are well aware that all prices advertised online by dealers are excluding taxes, tags and title as well as dealer documentation fees. Again, I am not quite sure what went wrong here but I'll be more than happy to discuss with you and hopefully clear things up for you.
Please give me a call directly at 410-3670011.
James Makia
General Manager
Exclusive Motor Cars
I am not sure where the confusion in pricing might've came from. I am sure that you are well aware that all prices advertised online by dealers are excluding taxes, tags and title as well as dealer documentation fees. Again, I am not quite sure what went wrong here but I'll be more than happy to discuss with you and hopefully clear things up for you.
Please give me a call directly at 410-3670011.
James Makia
General Manager
Exclusive Motor Cars
Feb 2, 2016
I find it hard to believe that a dealer would require a $1000 deposit on a credit card plus a check for the full price in order to do a test drive as I plan to pay cash for a vehicle. I can understand a deposit, but a check in advance for the full amount prior to a test drive. Ridiculous practice. I've been buying cars for over 30 years and have never encountered anything like this.
Feb 6, 2016
Response from current dealership:
Hello Deb,
Thanks for taking the time to share your experience. We are always open to constructive criticism because that is the only way we can continue to strive to be better.
However, I am sure you and I know both know that your description of events wasn't quite how it happened. To refresh your memory, as we both know you inquired about the 2011 Toyota RAV4 Limited we advertised on Cargurus, you received an email from me as the General Manager thanking you for showing interest in doing business with us...this is how our four days email exchange started. You emailed back requesting the C
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Thanks for taking the time to share your experience. We are always open to constructive criticism because that is the only way we can continue to strive to be better.
However, I am sure you and I know both know that your description of events wasn't quite how it happened. To refresh your memory, as we both know you inquired about the 2011 Toyota RAV4 Limited we advertised on Cargurus, you received an email from me as the General Manager thanking you for showing interest in doing business with us...this is how our four days email exchange started. You emailed back requesting the C
Dealer responded on time, but the salesperson wasn't nice and
demand to come to the dealership to continue to talk.
Feb 6, 2016
Response from current dealership:
Hello rrace,
I sincerely apologize that your experience when you contacted us was not as pleasant as you would've wanted. Typically we encourage our sales staff to advise customers to ask for a manager when the call in to answer certain questions as this helps us have better control in our processes as managers in making sure that our customers are receiving the best service and information. We also advise our sales staff to encourage our customers to come in to the dealership to discuss more as you and I both know their's only but so much that can be accomplished over the phone. Again, I apo
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I sincerely apologize that your experience when you contacted us was not as pleasant as you would've wanted. Typically we encourage our sales staff to advise customers to ask for a manager when the call in to answer certain questions as this helps us have better control in our processes as managers in making sure that our customers are receiving the best service and information. We also advise our sales staff to encourage our customers to come in to the dealership to discuss more as you and I both know their's only but so much that can be accomplished over the phone. Again, I apo
Jan 17, 2016
Awesome ....Happy with my purchase
Feb 6, 2016
Response from current dealership:
Cindy,
Thank you again for the opportunity to earn your business. I hope you are truly enjoying your new 2011 Mercedes Benz S550 4matic. Anything I can do to be of assistance in the near future, please do not hesitate to reach out. Thank you again.
Thank you again for the opportunity to earn your business. I hope you are truly enjoying your new 2011 Mercedes Benz S550 4matic. Anything I can do to be of assistance in the near future, please do not hesitate to reach out. Thank you again.
Jan 16, 2016
Top notch customer service. I was com
for table throughout the test drive and
the final car buying process. Joseph was
my rep & he explained the steps before I
arrived. Friendly, family-oriented
atmosphere! My 5 lbs dog loved them. :)
Feb 6, 2016
Response from current dealership:
Desma,
I thank you again for giving us the opportunity to earn your business, we are truly greatful that you chose us. As you know already Joe is awesome so whatever you need in the near future please reach out to either Joe or myself. Again, I thank you very much!
James Makia
General Manager
Exclusive Motor Cars
I thank you again for giving us the opportunity to earn your business, we are truly greatful that you chose us. As you know already Joe is awesome so whatever you need in the near future please reach out to either Joe or myself. Again, I thank you very much!
James Makia
General Manager
Exclusive Motor Cars
Very helpful and professional, and we're
still so even after I did not purchase my
car from them.
Feb 6, 2016
Response from current dealership:
My Favorite attorney,
Thank you again for sharing your experience with our staff even though we would've wished you bought our Mercedes instead of the one in VA but as you know we wanted you to be truely happy with your choice especially with the color of the Mercedes. I will see to it that next time you are in the market for a new vehicle that we'll have all the right model and colors in the Mercedes Benz of your choice :). Thank you again for the opportunity, we are sincerely grateful.
James Makia
General Manager
Exclusive Motor Cars
Thank you again for sharing your experience with our staff even though we would've wished you bought our Mercedes instead of the one in VA but as you know we wanted you to be truely happy with your choice especially with the color of the Mercedes. I will see to it that next time you are in the market for a new vehicle that we'll have all the right model and colors in the Mercedes Benz of your choice :). Thank you again for the opportunity, we are sincerely grateful.
James Makia
General Manager
Exclusive Motor Cars
Dec 13, 2015
Answered my questions in a very timely manner
Dec 26, 2015
Response from current dealership:
Hi Mike,
Thank you for sharing your experience with our staff, we greatly appreciate it. Please let us know if we can be helpful in the near future. Thank you.
James Makia
General Manager
Exclusive Motor Cars
Thank you for sharing your experience with our staff, we greatly appreciate it. Please let us know if we can be helpful in the near future. Thank you.
James Makia
General Manager
Exclusive Motor Cars
Dec 12, 2015
Had the car I wanted but sold the
car when it was time to come get
it
Dec 26, 2015
Response from current dealership:
Hi Mary,
I sincerely apologize that the vehicle you were interested was sold before you were ready to make a purchase. Please keep in mind that without a deposit from a customer to hold a particular vehicle we have no choice but to make the vehicle available to any customer that is willing to purchase right away. Again, I am sorry that it did not work out with us but I am hoping that you found another vehicle that you are happy with. Thank you again for giving us the opportunity.
James Makia
General Manager
Exclusive Motor Cars
I sincerely apologize that the vehicle you were interested was sold before you were ready to make a purchase. Please keep in mind that without a deposit from a customer to hold a particular vehicle we have no choice but to make the vehicle available to any customer that is willing to purchase right away. Again, I am sorry that it did not work out with us but I am hoping that you found another vehicle that you are happy with. Thank you again for giving us the opportunity.
James Makia
General Manager
Exclusive Motor Cars
Dec 1, 2015
The vehicle was sold, but they
communicated to me as if it was
still available. This I find was
dishonest. After I drove 30 miles
to get there, I wasn't shown
another vehicle. When I told the
salesperson that's not the vehicle
I contacted them about. He then
told me that one was sold. They
wasted my time and gas. I hope
this is not done to anyone else.
Dec 26, 2015
Response from current dealership:
Hi Elvis,
I sincerely apologize if for any reason the sales consultant you spoke with on the phone led you to believe that the vehicle you were interested in was still here when it was sold. We do have a policy to remove vehicles right away from our website once it is sold. Some times third party websites like Car Gurus etc might take up to 72 hrs to update our inventory. Nevertheless, I am not sure what specifically happened and how you were led to believe that the vehicle was still here so again please accept my sincere apologies.
Please give me a call on my direct line 410-3675327 to dis
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I sincerely apologize if for any reason the sales consultant you spoke with on the phone led you to believe that the vehicle you were interested in was still here when it was sold. We do have a policy to remove vehicles right away from our website once it is sold. Some times third party websites like Car Gurus etc might take up to 72 hrs to update our inventory. Nevertheless, I am not sure what specifically happened and how you were led to believe that the vehicle was still here so again please accept my sincere apologies.
Please give me a call on my direct line 410-3675327 to dis
Amazing dealer these guys are super
professional on point with everything
didn't take long to get me a great rate
and approval. my salesman was cedric
he was terrific and very knowledgeable.
James the general manager was very
professional and ran a very good
organization super friendly and helpful. I
can't say enough about this dealer and I
drove 2 hours to get there thanks guys
Dec 26, 2015
Response from current dealership:
Nick, Thank you for taking the time to share your experience with us. We greatly appreciate your business. Thank you again.
James Makia
General Manager
Exclusive Motor Cars
James Makia
General Manager
Exclusive Motor Cars
Dec 26, 2015
Response from current dealership:
Carshopping7 Thank you for your feedback. We greatly appreciate it as we are always looking to improve. Please let us know if we can be helpful in the near future. Thank you
Oct 28, 2015
I was hoping for honesty, and did not receive it. Since I was
shopping for a particular vehicle and found that there was
one at Exclusive Motorcars LLC, in Baltimore, I spoke with
the salesman and asked him to walk the vehicle and see if
there was anything wrong with it visually. When he called
back he stated that there was nothing wrong with it, and
that he had driven it that morning.
The dealership was about 1300 miles from where I live, so I
was making arrangements to fly in and view the 335i and
take if for a drive. But before doing this, I wanted to speak
to the Manager or Owner to make SURE the price stated in
the ad was going to be the price to drive it away, other than
licensing it in Oregon, since I have a residence there, and
there are no sales taxes in Oregon. The manager, who
seemed to act as the owner, but I don't know that to be a
fact, stated that the price shown would be the final price,
other than license and title fees. In Oregon the fees would
be about $180. When they sent a purchase order they had
raised the price of the car $90, plus they had added a "fee"
of $299, which is not a legal requirement, plus were going to
charge $272 for title and registration. If you want honesty in
dealing, don't go to Exclusive Motorcars, LLC in Baltimore,
MD. If you do and get burned or played, don't say you
weren't warned.
Nov 1, 2015
Response from current dealership:
Joe,
Thanks for your feedback but I am sure you and I are well aware that your statement wasn't quite the way this all happened. To refresh your memory, yes you inquired about the 2011 BMW 335i and you were provided all the information you asked for by your sales rep. For some reason you still were not pleased you contacted other sales reps who did their best to assist you to no avail. It then came to my attention that you were being difficult, disrespectful and rude for absolutely no reason to our sales staff. I then advised all of our sales staff not to speak with you any longer but to hav
More ...
Thanks for your feedback but I am sure you and I are well aware that your statement wasn't quite the way this all happened. To refresh your memory, yes you inquired about the 2011 BMW 335i and you were provided all the information you asked for by your sales rep. For some reason you still were not pleased you contacted other sales reps who did their best to assist you to no avail. It then came to my attention that you were being difficult, disrespectful and rude for absolutely no reason to our sales staff. I then advised all of our sales staff not to speak with you any longer but to hav
Oct 22, 2015
Professional, but their high mileage car
are over priced.
Nov 1, 2015
Response from current dealership:
Thomas we sincerely appreciate your feedback. We believe that our prices are very competitive as we research the market before advertising our vehicles. Most of our vehicles are priced well below market value on CarGurus and any other third party website. Again thank you for the opportunity and best regards.
Sincerely,
Exclusive Motor Cars
Sincerely,
Exclusive Motor Cars
Oct 18, 2015
Was contacted. Bought car from elsewhere.
McQween is a cool funny person
Nov 1, 2015
Response from current dealership:
Angel,
Thank you for your feedback, we greatly appreciate it. Enjoy your new ride.
James Makia
Exclusive Motor Cars
Thank you for your feedback, we greatly appreciate it. Enjoy your new ride.
James Makia
Exclusive Motor Cars
Oct 11, 2015
Great
Nov 1, 2015
Response from current dealership:
Marie,
Thank you for your business and feed back, we greatly appreciate it.
James Makia
Exclusive Motor Cars
Thank you for your business and feed back, we greatly appreciate it.
James Makia
Exclusive Motor Cars
Oct 5, 2015
Had a positive experience with Exclusive Motorcars LLC. Got
me the car I wanted at the price that was reasonable
Jun 23, 2016
Response from current dealership:
Hi Kevin! Thanks for leaving us an awesome feedback. We are happy to hear that we were able to help you find car that you were looking for within your budget!
Aug 9, 2015
Price was way too high
Jun 11, 2015
Dealer was too far and didn't agree about price.
Apr 10, 2015
Great communication!
Apr 8, 2015
Professional
Jun 23, 2016
Response from current dealership:
Thank you Wenliu for the rave review. We strive to provide professional and excellent customer service to insure you are happy with your buying experience
Apr 8, 2015
A good place to buy a car. You come away feeling like you didn't get beat up,or wasted any of your time.
Feb 10, 2015
I bought it
Nov 10, 2014
Would love to do business with Exclusive
motorcars llc
Nov 10, 2014
Great experience!
Nov 6, 2014
Ok but the 1250 dealer fee is out of
sight. I didn't even go see the car for
that . Ended up buying a car from
Moore. Cadillac and the fee was only
400 so be careful here
Oct 14, 2014
All of the gentalmen were very nice. They were quick and courteous.
The car was just what I wanted and the wild process was painless!
Oct 9, 2014
Very professional
Aug 19, 2014
Great response, no time to get there
Sep 16, 2014
Response from current dealership:
Rick,
Thank you for your kind words. We truly appreciate our customers.
Chris Brock
General Manager
Exclusive Motor cars
Thank you for your kind words. We truly appreciate our customers.
Chris Brock
General Manager
Exclusive Motor cars