Evergreen Ford

First time buyer and was a great experience, Kelly the car salesman was great and very helpful made sure we had everything and made this purchase easy.

great experience

Sold vehicle before we could look at it, offered us sub par vehicles as an alternative but the same price… doesn’t matter if all the features aren’t in this one (but they said they were).

Very pleasant experience. Got there and out within 2 hours

My plans changed for personal reasons. But dealership responded quickly. Thank you.

I had an enjoyable experience purchasing a vehicle here.

Got me the information I requested without hassle

Evergreen Ford made buying this car easy. George (sales) communicated well, the finance manager (Cameron) was honest and efficient. I negotiated my trade and purchase entirely is email, showed up with agreed terms, test drive the car, and drove home in it an hour later. Great experience.

They were easy to work with over the phone. I didn't buy a vehicle from them but I think I would had they had it priced more competitively.

Great people

Evergreen Ford team is a great job. The entire experience was pleasant and stressless. The sales and finance team worked to meet our specific needs. Their communication after the sale was just as great. The whole team at Evergreen is just great. Evergreen Ford has my highest recommendation.

Great staying right on top of what im looking for

Quick response, unfortunately they could make a deal work, so I am looking to take my business elsewhere.

Very quick catch up

Great we purchased it!

Excellent customer service, although did not buy vehicle from them, would recommend customers

Excellent service

Car was sold but received prompt and courteous communication

We spoke with a salepersons about a vehicle we were interested in, told him we would be in a different day, but ended up heading in that same day due to a change of plans. When he realized who was looking at the car, he told us that he was confused because he didn't think he had "any money coming in tonight", which was a weird way to start the interaction. We went on a test drive and started negotiations for the vehicle. Both he & sales manager would not budge on the price, they only kept changing the amount of our down payment or the length of the loan in order to "get closer to what i wanted to pay per month". They must have taken us as young, inexperienced car buyers, thinking we would not notice what they were doing. By the end of our talk the sales manager was flat out telling us to "Just buy the car. Do it." We left with a very sour taste in our mouths & a desire to never do business with them.

Didn’t appreciate that the car sales rep told me o had to put $ down so I didi, later my bank told I was approved with no money down. Other than that process was quick and efficient.

Issues at the onset. Then within an hour of me going to get lunch to review the numbers and make my decision, the salesman (that clearly didn’t care for me) sent me a text that the car sold. I asked him why he didn’t let me know. Said he didn’t know. Then I emailed the GM because of how I was handled and the salesman STILL took zero responsibility. By the way- the car evidently wasn’t sold and remains on their lot today at a LOWER price than what I offered. Should I take that personal??? What a disappointment as far as buying experience for me- and loss of sale for them. I took my business elsewhere. The 1 star is for the GM who at least emailed me back. Too bad the ball was dropped again. Why send me an email with an “updated lower price” on a car I was told already sold out from under me? Sheesh. No thanks.

Very helpful and friendly, but did not answer my question on price until right at the end. I was in the final room with the paperwork before they answered my question.

really quick about responding back to questions I had.

Easy no pressure transaction

Best car buying experience ever. I emailed the dealer, and Chris Reade emailed me back, including a video he made while walking around the car. We negotiated the price via email. I told him I only had an hour to come to the dealership and pick up the car - I didn’t have a trade or need financing - could he make it happen? He said he could, and kept his word.

Chris Got back to me after their normal closing time and sent pictures that were not posted to the site yet. Very prompt and attentive so far!

The price you advertised at $38,700 originally, deakeri said they had no idea about this price. Then you advertised it at $39,000 & something, & they said they didn't Know anything about that. Dealership said it was $43,000 : something. Really?

Good service. Just not the right vehicles I was looking for.

Got an immeadiate email from them. Salesman wanted to talk right away. Then nothing. We filled out an online financial from thier website. We heard nothing back. I followed up with a couple emails to the sales person and still no response. We are currently buying at a different dealership.

I worked with both Gary on phone/text and email on this car. We came over from Spokane so it was important to us that we were in the same page. Gary was not going to be there so he handed us off to Ken. It was great working with both of them and we got a great SUV at a much better than expected price. Highly recommend this dealer and Gary and Ken in particular.

Got right back to me and answered all my questions. Unfortunately not the car for me, but they are looking for the perfect one.

Helpful

They were helpful and polite, quick to respond. However, once I emailed them to let them know I actually bought a car elsewhere and to please remove me from their email list, I continued to get emails from them. The first one made sense: just thanking me for letting them know I had a car. Then I got another email asking me to fill out a survey, which I didn’t mind doing because I know feedback is important and helpful. But then I got another email letting me know that they would be here for me in the future if I wanted a different car down the road (which was already explained in a previous email to me) and that they would be happy to offer me a discount on any services I needed done on my car. Nice thought and all, but I simply wanted them to stop emailing me. Just, no more emails!

They did fine. They answered my questions quickly.

Chris was awesome! He came in on his day off in order to help us. The dealership was enjoyable. We would but from them again.

Yes, they contacted me right away. They did what I asked for and was helpful.

Two different sales men contacted me , but never followed up Maybe I will try again ?

Made clear i wanted sspecifics about warrenty, got non-satisfactory answers. That being said, they were responsive to my query, but just did not give me a straight answer.

Very nice and quick to respond

Still interested but way to busy to meet up, very good information and contact. Thank you

I looked at the car, but was raining so chose not to test drive that day. When I looked on the internet again, they had raised the price by $ 1,000. I left it at that.

DO NOT BUY FROM THEM, they sell some Canadian vehicles that they know have been in accidents and claim the carfax is clean. IF you want to buy one of the Canadian vehicles pull the carproof yourself (it is the Canadian version of carfax and shows the history of the vehicle while it was in Canada, they won't do it because they know it will show negative information). My experience was looking at a Tundra 1794 edition that has a clean carfax and autocheck but when you look at the carproof it shows an collision that took 14k+ to fix. The dealership kept refusing to show me the carproof, glad I spent the 20 bucks myself and saved myself from this disaster of buying from this dealership, I expected more from a large dealership like this, I guess the chase of mighty dollar bills will make a lot of people act shady.

Excellent experience. Robert contacted me as soon as Evergreen Ford opened for business. Easy car buying experience.

Great dealership, Easy to work with

Positive experience . Quick response . Honest and upfront . Gary is great .

Good

This is how it should be done. Very pleased with my experience.

We had a great car buying experience at Evergreen Ford! Everyone was really friendly and honest. They had the best customer service out of the 5 or 6 dealerships we've been to. We will definitely refer our friends and family to buy a car from Evergreen Ford!

Really professional, met with them on several occasions to buy a truck.

Evergreen has been very easy to work with.

Answered all my questions and there alot. Very helpful with everything. Andrew Wight a very good sales person.

Good laid-back atmosphere. Did not feel pressured to buy. Only negatives to speak of are that the transaction seemed to take longer than it needed to and they never informed me verbally about getting a free oil change with the purchase of my car. I would have asked but I forgot. Overall a good experience and friendly staff.

Good people, professional, responded quickly, followed up, stayed in touch.

Information in the ad was a bit inaccurate, and when requested the dealer was able to clarify.

Prompt contact. Never visited the dealer, though. The car is brown. Looked black in the photo.

Was contacted several times via email with what seemed like a boilerplate response. No questions were answered and photos were never provided in the ad nor via email.

Pleasant, work well with me since I had to come over from Yakima to Issaquah

Dealer responded within minutes. We went the next day to see the multiple cars they had and had a great buying experience.

Andrew got a hold of me with no presure and gave me the info I requested. He explained the car i asked about was sold. Asked what was looking for? He said he d keep an eye for what I was looking for and didn't keep emailing me over and over. This is how cars should be sold. Thanks

Good dealing with them. Very responsive when asking for a price.

Contacted dealer and they responded very quickly. Every question I asked was answered honestly and accurately.

Vehicle posted for sale and sold to a dealer after contacted them!

Responded right away

Sold the car we were looking at, called us to tell us not to come out, as the car was sold. Appreciated their follow through.

Prompt and friendly reply to my message. The dealership did not have the option packaged vehicle I was looking for at at a fair market value.

This guy's have good trucks and Good services

I bought my car here. Although I was there for 5 hours I got a better deal than I asked for. It just took a while to negotiate

I had an appointment with one person and when I arrived at the agreed appointment time I was told she wss just busy at present. Then I was passed on to another gentlemen who didnt have knowledge of the cars specs and also wasn't forthcoming with any price negotiation as per the website advertisements. Went to Kirkland Ford and bought a new car

Prompt reply and then no call back

Ken the salesman I worked with was the best ever! I would have given 4 stars except the service dept. I wanted to keep the wheels and tires off my old car and the service department said they would not fit each other after I did extensive research for 2 months to make sure they would. They then did call in a wheel and tire company to switch them and they brought spacers but they didn't need to use them they switched perfectly without. Not sure what was up with the service guy except he didn't know are did not want to do it.

These folks were very good to deal with-tough but fair. I will be back.

Rude

Junior was a fantastic salesman. The rest of the experience was terrible. No trade-in, have your own financing,refuse to provide your social security #, (not financing w/ evergreen) these guys h=get really aggressive. It felt like they were trying to scare us out of the sale when they couldn't suck us into warranties, going through Cuddle, etc.