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EchoPark Automotive - New Braunfels
About Us
Buying your next car and selling your current one is simple at EchoPark® Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We’ll get you the best price (up to $3,000 less than the competition!), fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive multi-point inspection and reconditioning process backed by our own 30-day/1,000 mile warranty. We got rid of the haggling and replaced it with a hassle-free experience, so shop for your next car at EchoPark today.
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Today 9:00 AM - 9:00 PM (Open now)
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3191 N Interstate 35
New Braunfels, TX 78130
Our Amenities
- Coffee Bar
- Internet Access
- Comfortable Waiting Area
- Children's Play Area
- Spanish-Speaking
Media
Service Info
Service Hours
Dealer Reviews
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Mar 17, 2026
I had a frustrating experience with EchoPark
Automotive in New Braunfels while trying to purchase
a vehicle for my younger brother.
I called ahead, confirmed we were serious buyers
paying cash, and scheduled an appointment for
Saturday since that was the earliest I could make it.
By Friday, I noticed the vehicle was no longer listed,
and I had to reach out myself to find out it had
already been sold. No one from the dealership
contacted me beforehand.
I was then told the vehicle wasn’t held because I
didn’t place a deposit, but this was never
communicated to me during my initial conversation.
Had I been informed, I would have gladly placed a
deposit to secure the vehicle.
Instead, my time wasn’t respected, and the response
felt dismissive when I brought it up. I recommend
they clearly communicate deposit requirements
upfront and keep customers informed, especially
when an appointment is already scheduled.
Mar 15, 2026
Everything was wonderful
***BEWARE*** After EchoPark set up an appointment for me to test drive a Ford F-150 pickup I was interested in, I drove 3+
hours (RT) to check it out. When I arrived at, the dealership, they could not find the truck on their lot. After 15 minutes of
searching, they "determined" the truck was taken to the San Antonio EchoPark and SOLD the day of my appointment. And
that EchoPark is just 2 miles from my house. I got NO advance notification of their error OR offer to make their mistake
right...just an offer to shop for another truck just before closing time. "BAIT 'N SWITCH?" This has really changed my mind
about trusting EchoPark...AND IT SHOULD CHANGE YOUR MIND TOO!
Oct 15, 2025
Demetri Faz, Lincoln Perez, John Rodriguez were very helpful and knowledgeable! They made my buying experience a great one. Katee Gonzalez went out of her way to give me the lowest price possible for my 2018 Chevy Colorado! I would definitely recommend anyone looking for a great car deal go to Echo Park Automotive in New Braunfels TX!
Aug 16, 2025
Had the Sienna ready to test drive at appointed time. The test drive was quite limited but enough to tell “no on the car and probably the model.”
Mar 14, 2025
Great experience. Very transparent and a great deal.
Feb 22, 2025
Steffani Hidalgo did a wonderful job. She helped make the car buying experience easy and quick. I will definitely come back to Echo Park when we need a new vehicle.
Jan 19, 2025
I made an appointment @ 3pm for a Spanish speaking salesman on Monday 1/13 for my mom to view the car and when she arrived was told that the car had already been sold. Come to find out it was still available.
I said I would be in the next day and sent a text with time. When I arrived, I told them
the car I was interested in, gave them all my info, and keys to my car. The salesman
came back and informed me the car sold that morning. They could have replied to my
text or let me know immediately when I came in. Salesman said they had another car
just like it, but it had more miles and was $700 more. I said I didn't want to pay more for
one with more mileage. He said here are your keys and handed them to me. No
apologies. He did not even talk to his manager. I called the person I had originally
talked to and complained, but no one even bothered to call and apologize. I was ready
to buy a car that day. I got the feeling it was like the old bait and switch routine. I've
been buying my own cars for years and though the process can be difficult, I have
never been treated like this.
Oct 25, 2024
Good response
I was contacted no later than a day when I asked for availability on a 2024 Hyundai Elantra. I set up a test drive for this vehicle. Lincoln helped me from the moment I walked in for my test drive appointment, to me walking out the door with that same car. He was very informative on what they had to offer on the car and attentive to what I wanted. Amazing costumer service.
Aug 1, 2024
Scheduled appointment at New Braunfels location but when I arrived they said the car was at another location
Aug 8, 2024
Response from current dealership:
Faith,
We regret to hear that you had a negative experience with us, we would appreciate the chance to turn your experience around. Please reach out to us at 210-951-3815 or 210-951-3817 so we can address this situation directly. Thank you and have a great day.
We regret to hear that you had a negative experience with us, we would appreciate the chance to turn your experience around. Please reach out to us at 210-951-3815 or 210-951-3817 so we can address this situation directly. Thank you and have a great day.
I truly loved dealing with everyone at Echo Park New Braunfels. They were all friendly,
informative and helpful. It's a very relaxed & no sales pressure dealership. Demitri was my
sales person and listened to everything I was hoping for in a new vehicle. They had a
Highlander and a RAV4 I test drove. I love that I gave them a copy of my drivers license & car
insurance & they gave me the keys to test drive on my own! I wasn't with a salesman and on
a square around the block test drive to make a $30-40K decision!
I also met a man there who came in with his son to buy a truck & I heard him say to the check-
in person this would be the 4th car they bought at this location. I stopped & asked him why.
He said they're honest, no pressure & he's always had great customer service & all the
vehicles have run great for them.
They didn't have what I was looking for but I would still highly recommend them to a friend.
Jun 12, 2024
Response from current dealership:
Linda, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, EchoPark Automotive New Braunfels
May 8, 2024
By far one of if not the best car buying experience I’ve had in a long time. Edgar and Katee were extremely helpful and made this process smooth. I look forward to my next purchase from there.
May 13, 2024
Response from current dealership:
Thanks for such a shining review. Don’t hesitate to reach out if we can help with anything else!
Show older dealer reviews 228
Mar 26, 2024
Good communication
Mar 29, 2024
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Mar 29, 2024
Response from current dealership:
Thanks for sharing such positive feedback. Now get out there take some road trips!
Feb 23, 2024
good response
Feb 28, 2024
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Feb 2, 2024
Response from current dealership:
Arturo,
Thank you so much for the positive review! We hope you have a fantastic day!
Thank you so much for the positive review! We hope you have a fantastic day!
Sep 14, 2023
I have not yet visited but have been contacted by the dealer. No pushing on their
part, just slowness on my part.
Sep 21, 2023
Response from current dealership:
Sid,
Thank you so much for the positive review! We hope you have a fantastic day!
Thank you so much for the positive review! We hope you have a fantastic day!
Jessica and Katee were excellent and very professional. My entire experience on my purchase exceeded my expectations. Great Job
Jul 7, 2023
Response from current dealership:
Albert,
We're glad to hear we delivered such a great experience. Please call if there's anything further we can do for you, we are happy to help!
We're glad to hear we delivered such a great experience. Please call if there's anything further we can do for you, we are happy to help!
Mar 11, 2023
It's was definitely one of the best dealership experience's I've had. We were met by Valerie Rodriguez when we arrived and she was able to answer any questions or concerns we had. It was a blessing having Valerie take care of us. Thank you Valerie for such a positive experience buying my truck.
Mar 18, 2023
Response from current dealership:
Lee,
You really made our day! We always love to receive a positive review of the care we provided and appreciate you taking the time to rate us!
You really made our day! We always love to receive a positive review of the care we provided and appreciate you taking the time to rate us!
Jan 6, 2023
Response from current dealership:
Diana,
We're glad to hear Raquel delivered such a great experience. Please call if there's anything further we can do for you, we are happy to help!
We're glad to hear Raquel delivered such a great experience. Please call if there's anything further we can do for you, we are happy to help!
Dealer responded quickly and wanted to get me in, we just went a different route with the car color.
Dec 18, 2022
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
May 31, 2022
Response from current dealership:
Danny, thank you so much for your positive comments about EchoPark Automotive New Braunfels! We are happy that we were able to quickly help and accommodate you! If you have any further questions, please give us a call. We're always happy to help!
May 23, 2022
Absolutely Excellent Company. The presentation, the Car quality. All of it
May 2, 2022
Was able to go in after contact and purchase same day. They gave me a great trade in value and worked with me to get the payment I wanted.
May 17, 2022
Response from current dealership:
Hi Easton! We're so happy we were able to help you out with the trade in value and payment! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing experience buying my son’s first car. Jessica was great and made the process simple!
Apr 13, 2022
Response from current dealership:
Todd, we're happy to hear you had such a positive experience with our team!
Mar 28, 2022
I reviewed this dealers ratings and seams like they really take care of people that show up right away and they have the car in stock. However if you try to set up an appointment to see a car over the phone you are talking to someone in North Carolina who really doesn't know whats going on at the dealership you are going to. The same thing happened to me. Made an appointment 1 hour before their closing time to see a car first thing the next morning. Drove 45 minutes only to find out the car was sold "late" the night before and wasn't even at the dealership I drove 45 minutes to see it. It was at a dealership in the town I was in in and sold there the night before. Salt in the wound, could've gone to see it there the night before. You would think you would get a text or call telling you don't come see this car we sold it?
Mar 30, 2022
Response from current dealership:
Jeff, we truly appreciate your honest feedback.
Mar 11, 2022
Had an appointment set up but I didnât know that the appt. was made by a national
call center. Drove an 1 1/2 hours to find out the car was under contract.
Mar 24, 2022
Response from current dealership:
Fred, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Mar 3, 2022
Didn't use them but communication was good.
Mar 9, 2022
Response from current dealership:
Shannon, we appreciate you taking the time to leave us this feedback.
No hidden fees, great prices and service. Even though I didn’t get a car here (it got sold)
Sep 3, 2021
Response from current dealership:
Sid, thank you for the high star rating!
Sep 3, 2021
Response from current dealership:
Ronald, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Super easy experience. It was unlike any dealership I have ever been to. It was quick, the atmosphere was comfortable and I felt no pressure to buy.
Jul 30, 2021
Response from current dealership:
Alfredo, we are so happy to read such a great review about EchoPark. If you have any further questions, please give us a call. We're always happy to help!
Jul 15, 2021
Very courteous and professional. Easiest car buying experience I've had.
Aug 2, 2022
Response from current dealership:
Hi Ted, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Aug 2, 2022
Response from current dealership:
Larry - I'm glad to hear you enjoyed your visit to our EchoPark store in New Braunfels! I know you didn't purchase a vehicle from us during your last visit but keep us in mind next time your in the market for a new vehicle. Thank you for leave us a great review and happy motoring!
Jun 11, 2021
Dealer contacted me to set up an
appointment. Dealer contacted me an hour
later to advise another customer had put a
deposit hold on the
vehicle. I received another text advising the
vehicle had been sold. I found out a few
days later that the vehicle had not in fact
been purchased
so was left somewhat upset and confused
by the whole experience. I ended buying a
similar vehicle at another dealership.
Aug 2, 2022
Response from current dealership:
Eduardo, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Aug 2, 2022
Response from current dealership:
Heather, thank you for such wonderful words for Daron and Kurt. Great review, see you next time.
Aug 2, 2022
Response from current dealership:
Dabriel, thank you so much for this great review.
Aug 2, 2022
Response from current dealership:
Clyde - thank you for the review!
I couldn’t afford the car I originally wanted but Kirt helped me get something that I could afford at a great price! They were super professional and communicated clearly every step of the process for me. They made buying my first car a great experience!
Aug 2, 2022
Response from current dealership:
Eulalia - We love when guests share about how one of our Experience Guides help you locate an almost new vehicle and within the budget you were trying to keep! Thank you for all those stars and happy motoring!
May 15, 2021
This company refuses to use outside financing. I was approved through my financial institution at 5.5%. Through them the lowest rate they could get me was 19.9%. That's highway robbery. If I had decided to purchase that car I would have paid 9k more in interest than I should have. This place is a joke.
Aug 2, 2022
Response from current dealership:
Chris, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to have a better understanding about your experience. Please reach out to us at 210-209-8435 at your earliest convenience and we will do our best to resolve this with you.
Aug 2, 2022
Response from current dealership:
Jerry - this review is awesome! Thank you for sharing with the world!
May 9, 2021
I made appointment with this dealership at noon for this car but they already sold the car at 9.15 am 3 hours later appointment made with me after car sold I drove 50 miles for nothing this dealership is very bad even mangers was very badly behaved please don't go this place very bad people working specifically Heather is big layer
Aug 2, 2022
Response from current dealership:
Paul - we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210)209-8435. We look forward to hearing from you.
Aug 2, 2022
Response from current dealership:
Nestor - we sincerely apologize for our error. We are glad to know that we were able to get them for you. If you need anything else, you know where to find us!
Aug 2, 2022
Response from current dealership:
Michael - an experience and review that are similar: Great! Thank you for all those stars!
Our experience was good. All I recommend is if you see the vehicle from what ever dealer screen shoot the price with your phone. This vehicle was priced throughout Friday at 16,549 and when I went to see it later that day the price went up to 17,989. Luckily I saved the email and the manager there honored the price. Other than that wasn’t a bad experience.
Aug 2, 2022
Response from current dealership:
Armando - thank you for the opportunity to help you locate your new vehicle! Our prices are changing but of course will always honor the price that you see. We thank you for capturing the pic of the price which helps make it easier to keep it there! Happy motoring!
Kylie was and is very personable and helpful and when I'm ready I will definitely go see her about purchasing a vehicle
Aug 2, 2022
Response from current dealership:
Emanuel - thank you for such strong comments and all those stars! Let us know when you are ready. Kylie and the rest of the team will be ready!
My experience here was very positive. I had Cliff McGuire as my salesman and he was patient, kind and professional while helping me out.
Aug 2, 2022
Response from current dealership:
Linda - Cliff and the rest of our EchoPark New Braunfels family thank you for such an amazing review! Thank you for sharing with the world!
Aug 2, 2022
Response from current dealership:
Helen - this review is great! Thank you for all those stars!
Jan 15, 2021
Straight forward, streamlined, no haggle, no pressure, and more than reasonable prices!!!...we do not intended to ever purchase a vehicle from anywhere else in the future!!!
Aug 2, 2022
Response from current dealership:
Kayla - we can not thank you enough for leaving this amazing review! We can not wait to do it all over again next time you are looking for a vehicle! Until then, happy motoring!
Drove 1hr to find out they don't allow outside lenders to finance a vehicle through them.
Aug 2, 2022
Response from current dealership:
Kendall - we truly regret to hear about your experience at our location after your hour drive. I would like the opportunity to turn your experience around. If you are still searching, please reach out to 210-951-3815 when you have the chance so we can discuss and gather some more information from you. Thanks
Jan 3, 2021
They’re great!
Aug 2, 2022
Response from current dealership:
Nicholas - your review is great! Thank you!
Aug 2, 2022
Response from current dealership:
Fidelis - thanks for all those stars!
Prompt response. They do allow outside financing IF your bank is included in their network.
Aug 2, 2022
Response from current dealership:
Matthew - thank you for all those stars!
Nov 18, 2020
They responded to my interest and were courteous and helpful
First off I sold my car to purchase this car. Rented a car to drive 2 1/2 hours to purchase the car only to be called and text when I was only 15 minutes away to be told they sold the car the night before. I was told that the internet sales person was to blame even though I repeatedly asked if there was anything else I needed to do to insure the car would be at the dealership and I wouldn’t waste my time and money to drive 2 1/2 hours dealership the next morning. They tried to find me another car in their inventory but I had no luck. The sales staff seemed nice and gave me visa gift cards to cover the price of my rental but I’m still without a car. I would suggest may to call the actual dealership so maybe you will have better luck then I did.
Aug 2, 2022
Response from current dealership:
Christopher, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you have a chance, please call me directly at 210-951-3817. I would like to discuss this further and see if there is anything we can do to turn your experience around into a positive one. Thanks, Carlos - Guest Loyalty Manager
An Echo rep contacted me right away and was very polite. I was going to look at a vehicle there
but decided to cancel as they had their own banks they use to finance when I already had
RBFCU to work with. Also I was concerned with vehicle being from up north where there is
constant snow and salt on the roads.
Aug 2, 2022
Response from current dealership:
Mike - thank you for sharing and giving us a look! Although concerned, we will inspect each and every vehicle prior to sale. We will not sell any type of rust on the undercarriage that can potentially be an issue in the future as we would not want that for any of our guests. Next time you are looking, give us another shot! Thanks again Mike and have a great one!
Aug 2, 2022
Response from current dealership:
Anonymous - Just like this review! GREAT! Have a wonderful day!
Oct 16, 2020
Easy no haggle and fast.
Oct 23, 2020
Response from current dealership:
Jose - just like your review! Thanks for all those stars!
Made it very easy to buy. Once I contacted them everything went very smoothly. I set up an appointment to test drive the car and once I arrived I was in and out of there in about 3 hours or less. Wish it could have been faster just because they new I was coming and had already been qualified but overall the service was good. I would recommend others.
Oct 23, 2020
Response from current dealership:
Lisa - wow! Thank you for finding the time to leave this wonderful review! We strive to save each guest time and money and love to see that we succeeded on your recent visit! Thank you again for sharing and enjoy your day!
Quick communication and willingness to provide more information as I would need.
Pleasant and not “pushy “.
Sep 23, 2020
Response from current dealership:
Frank - thank you for this wonderful and pleasant review! It is all about the guest experience and love seeing when we are able to make it a pleasant one!
Sep 15, 2020
We did not end up visiting because they do not allow financing via our local credit union but we really appreciated them letting us know before we drove out.
Sep 17, 2020
Response from current dealership:
Irene - thank you for taking the time to let us know about the reason you did not come by. We strive to be as transparent as possible and go over our business model with each and every guest. We do this to make sure the guests time and gas is not wasted. If you decide next time that you could go with one of our many lenders, we will be ready to assist.
The place is inviting, nice and clean. The sales people are friendly. I had a good experience with this dealership.
Sep 17, 2020
Response from current dealership:
Zsolt - thank you for this wonderful review on EchoPark New Braunfels. We apologize that we started off on the wrong foot at our other location, but we are glad that you gave us an opportunity to turn your experience around.
Drove from Houston to New Braunfels. I couldn’t get in contact with anyone at the dealership all day, just the call center the whole way there . I called at least 20 times that day . Was an hour out then finally got a call saying it was sold. Was offered to look at a vehicle that was 8k more than the one I was looking at and they wouldn’t come down on the price at all for the waste of time . Lady was flat out rude during the phone call. So they lost a customer, I went to Austin and got a better deal and a better truck. :)
Sep 10, 2020
Response from current dealership:
Tyler, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (830) 214-7831 at your earliest convenience and we will do our best to resolve this with you.
Jul 8, 2020
Response from current dealership:
Miranda - thank you for all those stars! Hope to see you again in the future.
Has never been to an EchoPark dealership before but appreciated the no hassle concept and their salespeople were professional and knowledgeable. Thank you to Sabrina Preiss for your patience on a Saturday evening so I could bring our car home.
Jun 23, 2020
Response from current dealership:
Donna - we thank you for allowing Sabrina to provide that wonderful experience to you! Your vehicle deserves a happy owner and it appears it has found her! Happy motoring!
They made me drive from Austin to New Braunfels (1.5 hours drive with traffic) only to tell me they had sold out the car...
Next day that had it for sale again for a higher price!
Really disappointed!
Actually, my review is no stars at all
Jun 18, 2020
Response from current dealership:
Aaron, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for leaving feedback. Please reach out to us at (830) 214-7831 so we may identify ways to improve your experience.
Jun 5, 2020
Response from current dealership:
Diane - thank you for all those stars! We hope you have a great day!
May 21, 2020
Response from current dealership:
Shelby - thank you for the high star rating! If you can think of any other questions you may have, please let us know! Thanks again!
May 21, 2020
Response from current dealership:
Joey, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
May 12, 2020
Response from current dealership:
Roger - your review is what is EXCELLENT! Happy motoring!
Apr 28, 2020
This experience left such a bitter and negative impact in my wife and I that it would be like reliving the experience every time we would go back. The new car is full of gas thanks to me. It is also fully detailed inside thanks to me and yes the carwash sticker they through in my dash is still there because since they took it from an existing vehicle it didnt even have glue to make it stick to my new vehicle. The initial experience can never be forgotten or erased.
Apr 25, 2020
It was a good experience. Staff was not as quick to respond due to COVID19 they were working with short staff. But once I got there staff was very friendly and helpful. Overall it was a good experience. We ended up buying the car. And we will buy again from EchoPark.
May 4, 2020
Response from current dealership:
Tracy - Thank you for your kind words about our family at EchoPark San Antonio. The safety of both our Guests and Family members is most important to us. Each vehicle that we come in contact with will be sanitized before allowing our guests on a test drive. Each and every person that comes into our building has the proper protection equipment to make sure we are all safe. We cant wait to see you next time!
Apr 23, 2020
After looking at carfax decided the auto had too many alignments for so little mileage. The dealership did not press.
Apr 27, 2020
Response from current dealership:
Steven - thanks for all those stars! We do appreciate your honest feedback as we are always trying to continue to grow our brand. Hopefully we will see you in the future!
Apr 24, 2020
Response from current dealership:
Hi Laura, thank you so much for your positive comments about EchoPark Automotive New Braunfels - Outlet Center! Please reach out if you come up with any other questions!
Apr 14, 2020
Great service. We worked with Cliff on buying a Tacoma. He was
knowledgeable and was able to work with me with financing options. He
was very polite throughout the entire process and was not pushy. This was
a very welcome change to the other dealers we recently visited, we never
felt like he was trying to push the truck on us or hide anything from us.
Overall great experience throughout, we will be returning soon for our next
car purchase.
Aug 2, 2022
Response from current dealership:
Dylan - we strive for 100% satisfaction, and it is great to see you had such a positive experience with Cliff at EchoPark Automotive New Braunfels - Outlet Center.
Sabrina was great! She answered all of my questions and was very informational. She made Echo Park NB a great experience.
Apr 14, 2020
Response from current dealership:
Mario - Sabrina will be so ecstatic to come in and read this wonderful review. We are glad to see you had a great experience at EchoPark New Braunfels!
Apr 4, 2020
Very responsive- found a deal somewhere else, so did not need to go further
Apr 14, 2020
Response from current dealership:
KP - Thanks for taking the time to leave us this rating!
Mar 16, 2020
Great service
Mar 21, 2020
Response from current dealership:
Mike - Thank you for all those stars!
Responded really fast and their price was good as well but they did not hold the car more then 24 hrs which was hard for me as I had to fly from Indiana to Florida.
Mar 21, 2020
Response from current dealership:
Hi Sonal, we regret to hear that you are displeased with your recent experience with us. We do move through our inventory quickly which is why we only have the 24 hour hold in place. If you have any other concerns or questions, please reach out to me directly at (830)214-7831.
It was a quick and painless process working with this dealership. They even drove my new vehicle to my home to deliver it. I would recommend!
Mar 17, 2020
Response from current dealership:
Heather, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive New Braunfels - Outlet Center. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive New Braunfels - Outlet Center
Best wishes,
EchoPark Automotive New Braunfels - Outlet Center
From the moment I walked in the door the service was awesome Jordan helped me with the entire process of purchasing my new Vehicle it wasn’t an all day thing like it normally is. Got approved quickly, got my trade in appraised quickly, detailed and gassed my car up before I drove off the lot. 10/10 I 100% recommended Echo Park New Braunfels! Love my new car too by the way! Quality is amazing! Super easy process just an all around great experience!
Mar 17, 2020
Response from current dealership:
Jasmine - it is the reviews like this that motivate us all to continue to provide these wonderful experiences! Jordan will be excited to read this wonderful review! Happy motoring!
Mar 12, 2020
Response from current dealership:
Ronnie - we are glad that you found exactly what you were looking for! Let us know if we can help you find the next one!
They called and asked if I had questions or wanted to come see the car. They also helped with a
pricing questions which they resolved.
Mar 8, 2020
Response from current dealership:
Robert - we are pleased to have been able to answer your pricing questions. If we don't know the answer, we will definitely find it out for you. If you have anymore questions that you think of, we are a phone call away!
Mar 8, 2020
Response from current dealership:
Raul - Thank you for the kind words about our family at EchoPark New Braunfels. When you are ready to see another vehicle, just stop on by! Have a great day!
Feb 14, 2020
I would buy from echo park again and I would definitely ask for Bryan. He was very helpful and patient with us
Feb 24, 2020
Response from current dealership:
Thank you very much for taking the time to share about your recent experience with Bryan at EchoPark New Braunfels! He will really appreciate seeing the kind words you left for him! We can't wait to see you in the future. Happy motoring!
While driving over there, half way through got a call from the dealership that the car was sold. Made a u-turn and came back.
Feb 24, 2020
Response from current dealership:
Thank you for letting us know about your recent visit to EchoPark Automotive New Braunfels - Outlet Center. We are always getting in new inventory by the day. Our website, EchoPark.com, is updated by the minute as vehicles go out to our park. Thanks again for taking the time and sharing.
Feb 2, 2020
With a history of 13 vehicle purchases, this was by far the very best and the shortest. Vehicle prices are low for high quality vehicles. We are so happy with our purchase and overall walked away from an exceptional buying experience.
Feb 24, 2020
Response from current dealership:
Hi, we are so pleased you enjoyed your visit to EchoPark Automotive New Braunfels - Outlet Center! To be able to make it the very best you have gone through is what keeps us motivated to do what we strive for. Providing outstanding experiences to each and every guest! Have a great rest of the day!
Feb 24, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Dealer was very responsive and straight forward. All of our interactions were hassle-free!
Mar 17, 2020
Response from current dealership:
Greg, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 17, 2020
Response from current dealership:
Hi Roslyn, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Dec 5, 2019
Timely response to my inquiry. The staff at Echo Park were exceptionally friendly and attentive.
Our interaction was respectful of my time and transparent. Although I decided to go a different
direction with my current vehicle, I will definitely keep Echo Park on my radar for future vehicle
needs. Much appreciated!
Dec 11, 2019
Response from current dealership:
Jessica, we are so happy to read such a great review about EchoPark Automotive New Braunfels! Thanks again for the recommendation, and have an amazing day!
Dec 5, 2019
Super friendly staff great customer servic
Dec 11, 2019
Response from current dealership:
Joe, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive New Braunfels! Have a great day!
They did all they could to contact me, just the beautiful truck didn't last long. You snooze you loose.
Dec 4, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We are sad to see that you were not able to purchase the vehicle you want but if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 19, 2019
The experience started off well, I was contacted promptly on the evening I sent a request for more information. I exchanged contact information and indicated I couldn’t make it over to see until after work the next day. I texted several times during the day prior to my visit and reiterated to let me know if the cars availability changed as there would be heavy traffic and the dealership was over 90 minutes in the opposite direction from my house. After one final text to confirm availability, at 4:30 I started my journey. Upon arrival I was told the vehicle was no longer available. The person I met with was not particularly friendly and just matter of fact about the car not being available and showed no empathy that I made a wasted trip. The sales person didn’t even offer to show me other vehicles in the price range I was after. In conclusion, I recommend not buying or wasting time with Echo Park.
Nov 25, 2019
Response from current dealership:
Michael, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (830) 214-7831. We look forward to hearing from you.
Nov 21, 2019
Response from current dealership:
Guruntv5m, thank you for your kind words and this wonderful review! We hope to see you again soon!
Nov 16, 2019
I ended up buying another 4Runner from them but had a fantastic experience. Easiest car buying experience I've ever had.
Nov 21, 2019
Response from current dealership:
Lesley, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive New Braunfels!
Nov 13, 2019
Friendly service.
Nov 19, 2019
Response from current dealership:
Hi Chris, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Simply the best car buying experience I’ve had. Nothing less than stellar service, the only way to buy a car in my opinion.
Nov 19, 2019
Response from current dealership:
Guruvjgt4, we are so happy to read such a great review about EchoPark Automotive New Braunfels! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 13, 2019
Response from current dealership:
Maceovenus, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Nov 6, 2019
Response from current dealership:
Hi Arleenrich, thank you for taking the time to leave a review for us at EchoPark Automotive New Braunfels. We're happy we met your expectations! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive New Braunfels
Best wishes,
EchoPark Automotive New Braunfels
Oct 30, 2019
It was a great experience. The smoothest most easiest ever buying a vehicle. I give them a 10!!!!!!!!
Nov 4, 2019
Response from current dealership:
Matt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive New Braunfels. Enjoy your new vehicle!
Oct 24, 2019
Excellent service! Eric Harris did a great job with the information that I was given. Communicated with us the whole time. And was in and out of their location in less then four hours!
Oct 28, 2019
Response from current dealership:
Chris, thanks for your praise and kind comments about Eric. If anything else is needed, please do not hesitate to reach out! Enjoy your new vehicle!
Oct 24, 2019
The week prior we bought my wife a challenger from another dealership, and I wish we would’ve came to echo park! The service and process were awesome! Everything is done from an iPad which is convenient and transparent, Manny immediately pulled up the car fax and provided me all the information on the vehicle to give me peace of mind. Echo park really separates themselves as they work off of salary rather than commission, so you won’t feel any pressure for sales, and that itself will keep me going back in the future! Thanks Manny!
Oct 28, 2019
Response from current dealership:
Joe - we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive New Braunfels with Manny! We are looking forward to your next visit! Have a great day!
Oct 13, 2019
We purchased a different car, a 2014 Acura MDX from this dealer. Transaction went smoothly
and they have been responsive to some small issues with the vehicle.
Oct 28, 2019
Response from current dealership:
Kenneth, thank you for your kind words and this wonderful review! Please let us know if you need any further assistance!
Mrs. Boettcher was the most helpful salesperson ever,she ansewered all my questions, she is a very honest
person.
Oct 4, 2019
Response from current dealership:
Guruzjw5z, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Mrs. Boettcher at EchoPark Automotive New Braunfels. If you have any other questions you need answered, do not hesitate to reach out!
Sep 8, 2019
Very friendly relaxed environment
Sep 11, 2019
Response from current dealership:
Michele - we appreciate your positive review about your recent experience with us! Please reach out if we can be of any other assistance!
For anyone shopping for a used auto, if you are looking for vehicles at dealers, I HIGHLY
recommend EchoPark. I visited their dealership in New Braunfels 3 times. I have not seen
any dealer that can beat their prices: they discount their prices below Kelley Blue Book--even
below the private party sales price!!! I have driven a couple of their vehicles and reviewed the
Carfax reports on them. (You can get the Carfax reports for their vehicles on their website.)
The vehicles were in IMMACULATE condition and the Carfax reports were clean. One
exception: a Honda Accord that I looked at but didn't drive had a Carfax that reported an
accident with minor damage. I looked at the vehicle, and you could not tell there had been any
damage. The employee at EchoPark said they do not purchase or sell vehicles that have been
in accidents and have any significant damage.
Sep 11, 2019
Response from current dealership:
Philpringle, it's experiences like yours that really keep us motivated! Please let us know if we can be of any other service for you!
Sep 3, 2019
Response from current dealership:
Guru51z6g, thank you for your kind words and this wonderful review! Have an awesome day!
Aug 29, 2019
Good!!
Sep 3, 2019
Response from current dealership:
Arturo, we really appreciate your feedback! Thank you, and have a fantastic day!
Aug 28, 2019
Response from current dealership:
Hi Bruce1313, thank you so much for your positive comments about EchoPark Automotive New Braunfels! Happy motoring!
Aug 21, 2019
Pleasant experience
Aug 28, 2019
Response from current dealership:
John, we are so happy to read such a great review about EchoPark Automotive New Braunfels! Thank you, and have a fantastic day!
Aug 16, 2019
Terrible!!!! Talked with a couple of rep’s about a BMW X-1. Sent in finance paperwork the night before. They sent an email to my daughter the next morning confirming an appointment to test drive. I called at 8 am when they opened to check on the process and the car was sold to someone else at 9:05. My daughter was going to drive from Austin. Would not recommend this company to anyone!
Aug 22, 2019
Response from current dealership:
Noel, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (830) 214-7831 to speak to our manager directly.
Aug 6, 2019
Wonderful echopark is a different type of car dealership. If very friendly and the service is fast.
Aug 14, 2019
Response from current dealership:
Hi Christopher, thank you so much for your positive comments about EchoPark Automotive New Braunfels! We look forward to your next visit! Take care!
Jul 26, 2019
Quick response with honest replies to questions.
Jul 30, 2019
Response from current dealership:
Jim, we are so happy to read such a great review about EchoPark Automotive New Braunfels! Thanks again for taking the time to leave us this information about your recent visit. Take care!
I went to EchoPark to purchase a pickup. I didn’t buy the 2016. Instead I purchased a 2015 silver big horn ram 4x4. I’m satisfied with my purchase.
Jul 30, 2019
Response from current dealership:
Guruhz6dz, we are very happy that our staff was able to provide you with a positive car buying experience! We hope that you enjoy your new 2015 Big Horn Ram! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Jul 13, 2019
I got an email Saturday afternoon, gave the employee my number and didn’t receive a text for a couple hours. Also the employee wouldn’t respond to me for almost a day at a time then emailed me again asking if “I was still interested “ after I texted him my VIN for my trade in. Not a very good experience
Jul 16, 2019
Response from current dealership:
Mark, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding of your experience. Please reach out to us at (830) 214-7831 at your earliest convenience and we will do our best to resolve this with you.
Jun 25, 2019
Dealer only accepts certain financial institution of their choosing if you finance with your own credit union or bank.
Jun 26, 2019
Response from current dealership:
Hi Steven, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. For us to offer such great pricing on all our vehicles we do have certain tradeoffs such as not accepting outside financing. Outside financing adds complexity as well as cost which would then be passed onto our guests. While we don’t accept outside financing we do offer very competitive interest rates from our preferred lenders which include major banks and several local federal credit unions.
I have liked the 2014 honda CRV -EXL at their New Braunfels location . The vehicle was looking in good condition at their website. They have no haggle prices dealership, which is good. I have set up the meeting to visit their New Braunfels location from Houston.
Everytime I was contacted by different person they all giving little bit different information for buying and holding the vehicle and wantse to finance even I want to buy cash paid. I took the ride vehicle was in good condition. They keeps the prices low by not transfering to another convenient location and keeping the older parts, their standards are lower. Vehicle's all 4 tires were worn out and it has only one key. They don't want to consider the fact they i have to drive to Houston. Attitude of staff is not good, they are adamant and Rude on talking to any issues you bring. Very bad experience, I don't buy the vehicle and don't want to consider them for future.
Jun 25, 2019
Response from current dealership:
Nitin_2804, we regret to hear that you had a such a negative experience on your most recent visit to EchoPark New Braunfels. For us to provide great pricing on all our vehicles we do have some tradeoffs which sometimes cause us to sell our vehicles with one key or with slight tire wear. These tradeoffs help us reduce the cost of our reconditioning process so that we can pass on the savings to our guests. We strive to give our guests the best experience possible so we would like to speak with you regarding your visit as we can use your experience as a learning opportunity with our staff. Pleas
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Jun 18, 2019
Quick response. Offered a lot of assistance.
Jul 24, 2019
Response from current dealership:
Nicole, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Best car sales experience I've ever had and I have purchased many cars. Upfront about not accepting financing from outside banks. I asked about a few cars and salesman was very knowledgeable about each maker's quality and helped me narrow down what was best for my needs. Test drove a few cars and was not pressured for time or to make a decision. I ultimately made my choice and most of the process was electronic and easy to complete. Deal was done and I was more than happy with the experience and transaction. Will be returning soon to get a car for our son.
Jul 24, 2019
Response from current dealership:
Diana, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive New Braunfels. Thank you so much again for your feedback! We look forward to your next visit! Take care!
Jun 13, 2019
It was a very easy no fuss deal. Great service.
Jul 24, 2019
Response from current dealership:
Thank you, Melanie, for the great review. We are glad to hear that we were able to exceed your expectations on your recent car buying experience. We can't wait to see you again, have a great day.
Jun 6, 2019
Very prompt to contact, very friendly.
Jul 24, 2019
Response from current dealership:
Dan, thank you for taking the time to let us know how we did. We hope you have a great day!
Jun 4, 2019
I left a “3” rating for the experience with the first car shopping visit but went back a few days and bought a different one. Staff is super helpful and prices are very good. The 30 day mechanical warranty is what sold me on this company. Local dealerships are resetting check engine lights and saying “buy as is”. Echo park will not sell a clunker and offer protection if that occurs. They are a 90 minute drive from me but are the only company I will buy from and recommend.
Jun 15, 2019
Response from current dealership:
John, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive New Braunfels!
May 28, 2019
Response from current dealership:
Nanateri, we're happy to hear you had such a positive experience with our team! Thank you for your feedback! Have a nice day!
The entire staff was wonderful and handled the purchasing of my daughters vehicle with kindness and great professionalism!
May 27, 2019
Response from current dealership:
Hi Cjgb11, we are very happy to have provided you with such a positive experience! Happy motoring!
May 23, 2019
Response from current dealership:
Kevin, we appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They have some very good deals on nice vehicles. However, I was ready to test drive and purchase only to be told they don’t accept outside financing. Since I was already pre-approved through my credit union I had to walk away. It would’ve been nice to know that up front and not to have wasted the time.
May 27, 2019
Response from current dealership:
Thank you for taking the time to review us. We would like to have a better understanding of your experience. Please reach out to us at (830) 214-7831 at your convenience.
May 9, 2019
Fast,great service ,very helpful people
Aug 2, 2022
Response from current dealership:
Victor - this review is great! We appreciate all those stars! Happy motoring!
May 2, 2019
Positive and professional... bummer they don’t take outside financing:(
May 27, 2019
Response from current dealership:
Thank you for leaving feedback. Please reach out to us at (830) 214-7831 so we may identify ways to improve your experience.
Apr 30, 2019
Curb appeal was wonderful. Lobby accommodations were excellent. Staff was polite when we walked in, while we waited and on the test drive. Then things just got sketchy fast. See I sent my husband to check out the truck before me (he was in the area)... he chatted with the guy gave him the run down seems legit. I get there to finalize this thing and BAM 12% interest, 2k down, 75 month term & the cherry an EXCELLENT credit score . Ummm that’s a hard stop. Money down wasn’t an issue. Everything else was. Would’ve walked out paying over 12k in interest alone. Asked if I could just go through my bank, nope it’s all in house financing— dong sing there we go folks, that’s how these boutique dealerships getcha. Nope sorry guy I’ll go up the street. I get it for someone that’s in a bind but man I still feel for em. There’s no way it’s worth that money for a USED car.
Apr 27, 2019
Friendly low stress easy to deal with Sabrina was wonderful
Aug 2, 2022
Response from current dealership:
Marlene - Sabrina and the rest of our New Braunfels family feel this review is what is wonderful! Thank you and have a wonderful day!
Aug 2, 2022
Response from current dealership:
Omar - just like this review, Nice! Thanks for all those stars!
Apr 12, 2019
This dealership was quick to respond, offering friendly and professional assistance. Their information was
precise and thorough. No mistakes. No bad direction or links.
Aug 2, 2022
Response from current dealership:
James - we can not thank you enough for all those stars and this amazing review! If you need anything else, please just reach out!
Apr 9, 2019
They were great!
Mar 30, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
Apr 9, 2019
Bad experience. These people only accept their financial institutions, no one else's.
Interest rate too high too.19%
Apr 8, 2019
The overall experience is about a 4.75. Fast and efficient process. Their vehicles show as very good to excellent reviews on cargurus.com at a good pric. The staff is attentive, facilities are first rate. Really it was a very simple process.
The only reason(s) it isn't a 5 star are:
* no outside lending companies- all in-house. Of course, since that eliminates free market rate competition - meaning, they're going to be about 1.5-2 points higher that other banks (and before you think it, my credit score is way into the excellent range)
* They're a bit presumptuous about adding on a warranty, and while I would've selected on anyway, it too was about 25-30% higher than another I'd purchased through a regular dealership just last year on another care. Still, it appears to be pretty sound and limited "exclusions" (brakes, wipers, tires - normal wear-and-tear items), so, 1 major incident with the transmission or engine will recoup the cost, so, it's an insurance policy on a used vehicle
Mar 30, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
Mar 30, 2019
Wonderful, Amazing people, Recommended, nothing like other dealers,,
Mar 30, 2023
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
Mar 25, 2019
I purchased the vehicle, Manny was my sales guy. He was knowledgeable and super easy to work with. There were
no corny sales pitches, no haggling, not a hang up. I was ready to leave within the hour. I have already referred my
friends and family! I would definitely purchase here again. Manny was great, dealership was kid friendly, and Manny
sat in the kids area so we could handle everything and entertain my kids.
Mar 30, 2023
Response from current dealership:
Warmer temps, a new-to-you car and a great review for us – sounds like a springtime win-win for all of us.
Mar 24, 2019
Love my car but not impressed with their financing. They showed me to have a much lower score than my actual score even based on Capital One which is who they finance through!
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Mar 30, 2023
Response from current dealership:
Spring is the perfect time for a joyride, so get out there and enjoy your car. So glad we could make you happy.
Good prices. Dealership experience was spectacular. No pressure to buy. Easily able to walk around and look at or drive different vehicles without having to go back and find the keys due to their electronic lock system.
Mar 30, 2023
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive San Antonio New Braunfels they made your day.
Javier helped me with my purchase and Raul was the finance manager that worked on my purchase. The whole process was easy and Javier was a great help.
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Mar 2, 2019
Great followup. Will use when I'm ready to buy my next Range Rover.
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Mar 1, 2019
Sales rep was not very helpful with a great trade in. Didn’t give any options and was ready to get off phone with me.
Very professional service, great people willing to go above and beyond to make your deal happen! Highly recommend!
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Overall I like the one simple price concept and they did work with me on my trade and increased their offer a little. This concept is a little different than the typical dealership in a few ways. 1. I was preapproved through my bank for a loan but was told they only work with a few approved lenders so I had to go through one of their lenders. The interest rate was a little higher than my bank so I will be refinancing with my bank. 2. The entire process is handled open to close with the salesman. There is no finance managers which explains why they only have a few Lenders that the work with. 3. Just like other dealerships they do try to include extras at close to purchase like gap, extended warranty and paint pertection and other stuff. Just READ the purchase order so you can catch all these things.
Overall the price was conderably lower than other dealership and end to end process was a lot faster so I would purchase from them again. Ultimately for me it is about best price
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Feb 6, 2019
Good customer service overall, inspected vehicle car was in excellent mechanical condition but showed some signs of too much wear. My major observation is that dealership is fixed on price. Found some issues in car interior and some exterior side scrapes...even though requested a minor adjustment in price, dealership was not flexible with non negotiation policy.
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Jan 20, 2019
My experience with Echo was great. The salesperson was very
knowledgeable and did a great job taking care of me. I would
recommend buying a vehicle from this dealership. Ask for Sabrina.
Jan 15, 2019
Response from current dealership:
Thank you, Bobby! Glad to hear that you had a great experience!
Dec 19, 2018
Responsive!
Dec 20, 2018
Response from current dealership:
Thanks for the great rating! Have a fantastic day!
Dec 19, 2018
The car I wanted was sold by the time I was contacted and the sales person who told me that didn't seem to
recognize the person who contacted me. The sales person who contacted me apologized, but this is not the ideal
situation.
Dec 20, 2018
Response from current dealership:
Kimberly - Our deepest apologies for the missed communication that led to frustration. Often, a sales person will book the appointment and then an Experience Guide will follow up. Due to our pricing, we do sell our vehicles pretty quickly. We are addressing the lack of communication internally. We would love the opportunity to turn your experience around. Would you please contact our GM, Dave Kientzy, directly at 210.243.3820 at your earliest convenience? We look forward to hearing from you. Have a wonderful day!
When I arrived for my appointment, the dealer told me the car had been sold. A phone call to cancel my appointment would have been appreciated. A 200 mile drive for nothing.....perfect.
Dec 17, 2018
Response from current dealership:
Michael - We are so sorry to hear that we caused inconvenience and frustration. While we do sell our vehicles very quickly due to our pricing, we should make every effort to let our guests know ahead of time. Our GM, Dave Kientzy, is reaching out to you as we want to make this right. He can also be reached at 210.243.3820 should he miss you. Again, our deepest apologies.
Dec 14, 2018
So far we’ve only corresponded via email but they have been wonderfully responsive and pleasant.
Dec 17, 2018
Response from current dealership:
Danielle - Thanks so much for the 5-star rating and feedback. Much appreciated! Hope you are on your way to getting a great deal on your next vehicle at EchoPark!
Dec 14, 2018
The dealership was very helpful before I went in to see the car. When I emailed them, they sent a
response right away. I was able to get the Car Fax, Auto Check report, and loan application completed
before I walked in the door which really sped up the process. Our salesman was very transparent and
explained how this dealership worked. He was patient in answering all of our questions, not pushy or
aggressive, and he was knowledgeable about the whole process overall. I liked that we only worked with
our salesman--he didn't take us back to another room to talk to or be pushed by someone else. We dealt
with one person the whole time we were there. They won't negotiate, and they don't work with all banks.
You have to finance through them, which is why I am giving them 4 instead of 5 stars. Their pricing,
however, is very competitive, so we did purchase the vehicle and may end up refinancing it through another
bank for a better rate.
Dec 17, 2018
Response from current dealership:
Vanessa - we appreciate the honest feedback about your experience. We do have some trade-offs we make in order to save you money and our financing policy is one of them. Working with a few large, select vendors enables us to process paperwork and payment faster, saving us money which we then pass along as savings to you. We are happy to hear that your experience with our team was a great one and wish you happy travels in your new car! Happy Holidays!
Dec 9, 2018
Very friendly sales representatives,
Dec 17, 2018
Response from current dealership:
Thishan - Thanks so much for the great rating and review!
Dec 9, 2018
Maintained quick responses through emails (I don't like phone calls) and were pleasant to deal with.
Dec 17, 2018
Response from current dealership:
We appreciate the kind feedback, Steve, and are happy to hear we corresponded with you in a manner that was comfortable to you. Have a wonderful day!
Dec 4, 2018
Good response
Dec 17, 2018
Response from current dealership:
Johnson - thanks for the great rating and positive feedback! Happy holidays!
Nov 23, 2018
The process took a long time, I wanted to see the car when I arrived, it took over thirty minutes
to see it.
Mar 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Their 190 point inspection did not catch that the rear AC fan did not work and van did not have a spare tire.
Mar 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
Salesman was great until I didn’t want to pay for any additional products. Buying process took 3.5 hours because they did not want to let me walk away without getting the extended warranty although I told them no several times. The rate they told me I would receive was different than the one they presented to me on the final contract; they did not change it to what they had originally said. The manager was frustrated because he kept having to redo the contract that was incorrect due to their errors. The vehicle I bought was a good vehicle overall, but the process made me second guess whether or not I should still purchase from them. First impressions of the dealership were excellent; they were always very respectful & responded quickly. However, when it came down to business it was not a good experience.
Mar 30, 2023
Response from current dealership:
Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements.
The BEST experience I have ever had at any dealership!! Manny Miranda was outstanding!! No pressure, informative and all around the best salesperson I’ve had the pleasure of dealing with!! I’ve bought vehicles in 6 states and in Germany and none that I’ve dealt with can hold a candle to this young man!! I didn’t get the Camaro but I’ll be back for a truck!!
Mar 30, 2023
Response from current dealership:
We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 26, 2018
Even after I said I didn't want to do business with them I got several more emails from different sales staff.
Mar 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
Oct 17, 2018
Great experience, no pressure sales while being both friendly and knowledgeable. I would buy here again!
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Oct 16, 2018
Very informative, pleasant-no pushy environment and quick easy purchasing experience! I will continue to use echo park to purchase future vehicles.
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Oct 16, 2018
they do not accept outside financing so did not choose their vehicle
Mar 30, 2023
Response from current dealership:
Hi, Roxsanne we appreciate your honesty, and for giving us a chance to improve by leaving this review.
Mar 30, 2023
Response from current dealership:
Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
I had a 9:00 am appointment to look at a car I was interested in purchasing. At 8:00 am the morning of
the appointment they called me to confirm the appointment and I told them I was on my way (I live an
hour away). Then, around 8:50 am (10 minutes from appointment time, and I have driven an hour) they
call to tell me the car was sold the previous night! They had every right to sell that car, but I would
have appreciated a heads up before I had driven an hour! Better yet, don't call to confirm and confirm
my appointment after you sold the car. The rep I spoke with on the phone was not sympathetic and
acted as this is how business works there. I will not be buying a car from EchoPark.
Mar 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
This was the most difficult and worst experience I’ve ever had purchasing a vehicle. The facility is innovative but the employees are lacking experience in financing knowledge and professionalism.
Mar 30, 2023
Response from current dealership:
Hi, Tara we appreciate your honesty, and for giving us a chance to improve by leaving this review.
Great experience. Low pressure environment - clean and modern
facilities. Ended up purchasing the vehicle!
Mar 30, 2023
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
Extremely helpful, made the entire process quick and painless. Dealership is very clean and professional
Mar 30, 2023
Response from current dealership:
This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Oct 2, 2018
Amazing experience. Our salesman Chadwick was very helpful. There was no pressure. Buying was extremely easy, and they are very open & upfront, no hidden fees will hit you when you’re signing the final papers. They offer great warranty. High recommend!
Mar 30, 2023
Response from current dealership:
The high rating is very much appreciated! Have a great one!
Very helpful, answered all my questions, did not put any pressure on me to purchase. Prices for the best I could find in Texas. I would definitely recommend them to friends and family.
Mar 30, 2023
Response from current dealership:
The high rating is very much appreciated! Have a great one!
Sep 29, 2018
Good price just to far away
Mar 30, 2023
Response from current dealership:
The high rating is very much appreciated! Have a great one!
Sep 29, 2018
They were helpful, prices were great, and gave great customer service!
Mar 30, 2023
Response from current dealership:
The high rating is very much appreciated! Have a great one!
Sep 25, 2018
After trying to purchase car for 4 days, they come back to tell me its sol already... complete waste of time
Mar 30, 2023
Response from current dealership:
Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements.
Sep 24, 2018
They made contact with me immediately
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Straight to the point purchasing. No outside finance available. Best cash deals. Due to lower pricing, they encourage you to finance, push car coverage and interior protection. They claim they are all salaried employees and not in commission?
I did have one bad experience with one of their Salesman. Instead of finding the answer to a small problem, he stated that with a car that low of a price, it’s begat you get.
The cars onhand all look pristine. No much of everything, just A little of everything
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Seems they were hiding issues with the vehicle. Glad i went the time of day i did. I caught 3 faults with it. They tried to claim one as it was put there by the factory. That was the first lie. I've driven several of these vehicles and none had these things. Hence why their price is less then other dealers. Seemed like a vehicle that was in a flood.
Mar 30, 2023
Response from current dealership:
Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements.
This was a very positive experience. Sales rep, Bryan Lovato, who actually
took his time to explain, no pressure, informative, really a different approach.
We had been shopping around and have had some really bad experience
with sales reps that just could't keep track of their lies.
Bryan delivered and he will have 5 out of 5 stars. I will take away one star for
the 190 point inspection that could have bene more thorough, probably not
worse than anywhere else. It's worth a visit!
Mar 30, 2023
Response from current dealership:
So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us!
Mar 30, 2023
Response from current dealership:
All those stars! Thank you for rating EchoPark Automotive New Braunfels so highly!
Mar 30, 2023
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive San Antonio (New Braunfels) they made your day.
Both Bryan & Manny were very helpful going through the process. Things good to know if you shop at this dealership. This is not your typical dealership and they do not negotiate on the listed vehicle price. Additionally they have a set system for financing vehicles if you don’t buy on the spot. So you may have to refinance if they don’t work with your financial institution of choice. Finally, if you are attempting to offer a trade-in except to receive the lowest possible value on your trade. Standard business when working through dealerships. You can get an appraisal done elsewhere if you don’t mind the hassle and have the time but don’t expect a great change if the appraisal is above their initial offer.
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Sep 7, 2018
Quick reply from online customer service was appreciated. Will return to this dealer in the future.
Mar 30, 2023
Response from current dealership:
All those stars! Thank you for rating EchoPark Automotive New Braunfels so highly!
Sep 6, 2018
It was awesome. Communication , on-sight experience, customer service, and individual attention was over the top. While waiting for paperwork, a brief and interesting history was shared about EchoPark by the sales rep and the Manager introduced himself, thanked us for choosing EchoPark-New Braunsfel. Facility was immaculate and coffee was delicious.
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Aug 27, 2018
The most awesome car purchase experience ever. My salesperson Bryan
Lovato was super!
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Aug 15, 2018
Dealer was helpful and quick to respond. We were able to set up an appointment and find just what we were looking for.
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
This is great place to buy a car. They only sell cars less than three years
old with less than 30k miles. The prices are just slightly above what the
auction price would be and beat their competitors on my car by several
thousand dollars. Glad I found them.
Their representatives were also really enjoyable to work with during the
buying process. Daron Esquivel sold me my car and couldn't have been
easier to deal with. He then enlisted a fellow worker, Rommel Eschauri,
who had an encyclopedic-like knowledge about the make of car I just
bought. This is after the sale when they both spent a lot of time making my
wife and I comfortable in our new car. Really positive and friendly young
people.
Their work model at Echo Park is very unique in the salespeople are not
competing with each other, as they are not paid by commissions and are
all salaried employees. It makes for a very upbeat experience. I can see
Echo Park growing across the country.
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Great customer service. Too many cars though - they took an hour just to figure out that this car wasn’t on the lot!
Mar 30, 2023
Response from current dealership:
Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.
Jul 28, 2018
Their customer service (internet) department was very professional and responsive to my search for a new car.
Mar 30, 2023
Response from current dealership:
Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.
Jul 22, 2018
Great dealership! Everyone is super helpful, courteous, and the transaction was quick! I would definitely give them another visit on my next purchase
Mar 30, 2023
Response from current dealership:
Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.
Jul 22, 2018
The salesman is very friendly and helpful .
Mar 30, 2023
Response from current dealership:
Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.
Great experience at Echo Park. Very friendly and helpful. I was not forced or pressured at any time while making my decision to purchase a vehicle. I knew what I wanted, they provided me choices and I was out with a new vehicle in 3 hours. Highly recommend you check this place out.
Mar 30, 2023
Response from current dealership:
Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.
Jul 18, 2018
My experience was great!
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Jul 18, 2018
Be careful with Echo Park. They have good deals but restrict you to financing with their partners. I had to refinance through a different bank to get a competitive rate.
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Very nice sales staff and easy, fairly rapid purchase process. Much
better than anywhere that I have purchased a car before. (And, I’ve
bought lots of vehicles. )
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Jul 9, 2018
Kaleigh and Daniel listened to our needs for a vehicle and were patient in showing us all the SUVs we asked to see. They did not pressure us in any way and were so attentive and informative. So, as a result, at the end of 3 hrs, we purchased a Jeep SUV! They were so pleasant and expedited the buying process, making it less painful than any other place we’ve dealt with! Nice that we could work with the same people from start to finish! Kudos to both...we love our vehicle!
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Jul 6, 2018
I was expecting the sales team to be the usual aggressive type of person,
but they were laid back but professional. After my short test drive I said I
was interested. They took my minivan away and I was very surprised at
their as I was expecting it to e low as their vehicles were priced well below
the going rate! So I decided to buy it. As I had only brought my checkbook
(they don't accept personal checks) I thought I would give them a $500
hold on my credit card and then come back the following week with the
cash. But I found out that the $500 holding money was for only 24 hours.
So I decided to go the finance way and then just pay the full amount with
my personal check when I get the first bill. So there are ways around not
having the correct payment method at first if you do decide to buy. The
time it takes to do the paperwork is not as long as the normal dealership,
but be prepared to wait. Would I recommend them? Absolutely YES!!
Mar 30, 2023
Response from current dealership:
We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Mar 30, 2023
Response from current dealership:
We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Jul 3, 2018
The people were very nice but I din't like that they will not accept outside
financing.
Mar 30, 2023
Response from current dealership:
We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
I didn't buy from them this time around, but they seem to have a good system for people looking for 1-3 year-old used cars. Their prices seem good. No unpleasant surprises. The interactions went smoothly, without any high-pressure tactics. I'll probably go back next time I'm looking.
Mar 30, 2023
Response from current dealership:
We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Jun 24, 2018
Easy in. Easy out! Car was exactly as described and at a great price. Haleigh and Isaac were great in putting the deal together for us. Bought this car for my daughter to take to university!
Mar 30, 2023
Response from current dealership:
We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Jun 21, 2018
Great customer service
Mar 30, 2023
Response from current dealership:
We're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Jun 9, 2018
Awesome, great team !!
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Jun 8, 2018
Very poor experience. They seemed annoyed to be on the phone with me.
They claimed their prices are FIRM, not willing to negotiate at all (I was only
looking for a very modest $300 price reduction); then I see them drop the
price to less than I was asking a few weeks later. They missed an opportunity
to sell to me.
Mar 30, 2023
Response from current dealership:
Hi, Dan we appreciate your honesty, and for giving us a chance to improve by leaving this review.
Jun 7, 2018
Good experience
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Mar 30, 2023
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Great car shopping experience. Very friendly non-pushy staff.
My problem was that they only offer in house financing. My credit score is almost an 800 and the best they could offer me was about an APR of 6.3%
I asked if I could apply at my bank and come ready and they said no. They would only accept it if it was in house.
Mar 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
May 29, 2018
I am only giving them one star because I have to select something to submit
this review. Echopark did get in contact right away. We were in the market for
a very specific car, and they had one available. I communicated with
Jonathon about setting and appointment with full intention of purchasing this
car. My husband and I left work early to drive from Austin to New Braunfels.
The car was going to be a surprise for our daughter.
First, the google directions were incorrect and sent us to wrong exit. So I
called Echopark dispatch and got the correct directions. The woman even
mentioned the car we were going to look at (Im guessing my cell phone
registered to the original conversation/email).
We arrived 30 minutes early for our appointment, needless to say we were
very excited. We pulled into the lot and there was our car waiting for us in
front of the building. I assumed they were getting it ready for us to test drive.
I jumped out of the car and said to the gentleman standing there "Do I need
to go in to check in?" he replied "Yes" I walked in to the front desk and said
"Im here to meet Jonathon about that Mazda CX-5 out front!" All of the sales
people were standing around the front desk, but I never met Jonathon.
At that point the man behind the desk informed me that they just SOLD the
car to another couple? WHAT?!?!?!
To say I was upset would be an understatement. I had been emailing with
Jonathon over 24 hours and even emailed to let him know we would be
earlier than our expected appointment time (6pm). NOT ONCE did anyone
contact me to explain the car was no longer available.
The only thing said to me was "We don't hold cars any more." Followed by
"Unless you put a $500 deposit down" I was never told any of this
information.
For this supposed state of the art facility and their WE'RE DIFFERENT
attitude, I say you stink. You are cut throat sales jerks that don't care enough
to even inform a potential customer that things have changed.
Maybe had Jonathon contacted me, we would have considered any of the
other cars on the lot. We never even met Jonathon, Im guessing he was busy
getting the paperwork completed to sell our car to the other couple.
Echopark has a great idea, but if they are going to undercut their potential
customers they will FAIL. No amount of technology is going to make up for
personal faults.
It would be beneficial to tell the salespeople to contact potential buyers that
are driving from out of town prior to arrival if you've already sold the car they
want. Its the right thing to do, and you may even be able to sell them another
car. Needless to say it won't be to my family. And we have the need for more
than one car!
Mar 30, 2023
Response from current dealership:
Hi, Dianna we appreciate your honesty, and for giving us a chance to improve by leaving this review.
May 29, 2018
Staff was very friendly and knowledgeable! No pressure to buy, great attitude. Very good service
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We hope you have a fantastic day!
Drove 2 hours to test drive the car. The pricings are good but be aware they won't allow to bring your own financing and their financing is outrageous!! That's how they get their money back!!! Would never buy a car there!!
Mar 30, 2023
Response from current dealership:
Hi, Daniela we appreciate your honesty, and for giving us a chance to improve by leaving this review.
May 16, 2018
Echopark is a joke. The people are nice but I had an appointment to buy a specific car, drove 2 hours only tif find out that they sold it the day before. Even after I confirmed twice that I would be there. I would stay away from Echopark.
Mar 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve.
May 15, 2018
it was a very wonderful event
Mar 30, 2023
Response from current dealership:
Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
May 12, 2018
Representative, Monica was very accommodating. Even showed us another vehicle for comparison. Wound up buying from another dealer but our experience with EchoPark was exceptional.
Mar 30, 2023
Response from current dealership:
Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Mar 30, 2023
Response from current dealership:
Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
May 6, 2018
Quick, however, salesman did not know anything about buyer protection.
Mar 30, 2023
Response from current dealership:
Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Mar 30, 2023
Response from current dealership:
All those stars! Thank you for rating EchoPark Automotive New Braunfels so highly!
Apr 23, 2018
I had a good experience. Bought a car at a value that I thought was very fair. The service was excellent.
Mar 30, 2023
Response from current dealership:
All those stars! Thank you for rating EchoPark Automotive New Braunfels so highly!
Amazing!!!! No need to negotiate, their prices were great deals from the start!!! No car salesman pressuring us to get a car we didn’t want or need. This is how car shopping was meant to be!
Mar 30, 2023
Response from current dealership:
All those stars! Thank you for rating EchoPark Automotive New Braunfels so highly!
Apr 5, 2018
They were awesome very helpful left at evening with the car
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Mar 13, 2018
Responsive.
Mar 30, 2023
Response from current dealership:
Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Mar 30, 2023
Response from current dealership:
Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Feb 19, 2018
Friendly and attentive staff, knowledgeable, no pressure and no useless sales techniques. Went in to look at a car I was interested in. I’m sorry it wasn’t my car and did not end up buying, but I’ll keep checking their inventory in case something comes up.
Mar 30, 2023
Response from current dealership:
Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
They were very attentive and professional. I decided to buy a car at another dealership but I would recommend Echopark to anyone who appreciates respect and professionalism.
Mar 30, 2023
Response from current dealership:
We appreciate your positive review about your experience with us! We hope you have a great day!