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EchoPark Automotive - Dallas
About Us
Buying your next car and selling your current one is simple at EchoPark® Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We’ll get you the best price (up to $3,000 less than the competition!), fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive multi-point inspection and reconditioning process backed by our own 30-day/1,000 mile warranty. We got rid of the haggling and replaced it with a hassle-free experience, so shop for your next car at EchoPark today.
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Today 9:00 AM - 9:00 PM (Open now)
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2615 Interstate 20 Frontage Road
Grand Prairie, TX 75052
Our Amenities
- Coffee
- Internet Access
- Comfortable Waiting Area
- Children's Play Area
- Charging Stations
Media
Service Info
Service Hours
Dealer Reviews
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Feb 2, 2026
Did not like the mandatory $699 for protection package. I wanted to walk, but they had the exact auto I wanted & the price & milage were responsible.
Dec 8, 2025
I wasn’t able to test-drive the vehicle because I didn’t have the declaration page of my insurance with me. I showed them my driver’s license and my insurance card, but they said that wasn’t enough. At that point, I decided to just get up and leave.
I don’t like this dealers approach. I had a nice sales kid, but their whole setup is intimidating. It’s a massive place and set you in these little cubs and managers all staring at you across the room. They tell you up front they won’t work on the price and they say you have to buy an $800 dealer package with your car. I would guess most people end up upside down if they buy a car from this place. This approach will fail long term.
Aug 9, 2025
Great dealer! Mark Johnson was amazing to deal with.
I got approved for $0 down through two different lenders that this company works with so they said okay we can get you in a car with one of the lenders for the $0 down but after all that they lied to me and said I would need a co-signer but I got pre-approved for $0 downso make ot make sense they also ran my credit several times without my consent so if I could give them a 0 I would!
My experience was "awful" once I told the sales person(Mark Pederson) I have retained my own financing he was no longer interested he could careless DONT SHOP HERE!!!!!!! TERRIBLE PLACE!!!!! Take your business elsewhere TRUST ME!!!!!!! If I could have given "0" stars I would have. I WILL NEVER RECOMMEND THIS DEALER TO ANYONE!!!!!!!
Seemed like a relatively fair middle of the road price for the car by the looks on the surface. Then took the car for a pre purchase inspection with an autoshop and would have required $2,800 worth of immediate repairs and the dealership thought they were meeting me halfway by offering to go down on the price by only $1,000. Not the best at math but that doesn’t even seem like literally halfway. No thanks!
May 29, 2025
Very professional and courteous. The transparency of the prices on the website was refreshing and appreciated.
Dealer was quick to respond. Answered all my question clearly. The main problem… I was Never told I was speaking to someone in call center. The car sold while I was driving to the dealership. And I had an appointment and told them I was coming in and driving across the metroplex. Was informed of the sale upon arrival.
Jan 27, 2025
Respond promptly wanting to know what they do to help nice folk
This dealership reached out to me asking if I was still interested in a vehicle. I told them yes but that my situation was very difficult and I was super hesitant to fill out a credit app bc I know it hurts your credit and it’s already not good. But Kyle convinced me anyway and said he would get back to me asap. Well, he didn’t get right back to me. I didn’t hear from him until 2 days later. And as I suspected, they could not help me. It pissed me off bc I knew that was going to be the outcome and bc he was so persistent about saying “I’ve worked with so many and have been able to get them into a vehicle” I caved. That was my fault. But he wasted my time and hurt my credit. Now, they lost my business and will never talk to them again. Such a bad place in my opinion.
Nov 30, 2024
I think they are nice, but I was concerned that the car was not repaired and retail ready. Good communication
Nov 23, 2024
Unfortunately, we did not end up going to Echo Park. We probably should have.
Aug 14, 2024
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
-Ben, Customer Service Manager
-Ben, Customer Service Manager
Aug 14, 2024
Response from current dealership:
This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
-Ben, Customer Service Manager
-Ben, Customer Service Manager
Aug 7, 2024
Response from current dealership:
Bryan,
I am very sorry to hear that the car you came in for was sold before you were able to make it.
If you are coming to see a specific car, we can put a hold on it to make sure it doesn't sell before you're able to make it. The hold is $500 and lasts 72 hours.
If I can answer any questions or address any concerns, please feel free to reach out to me directly at (214) 674-6185.
Thanks,
Ben, Customer Service Manager
I am very sorry to hear that the car you came in for was sold before you were able to make it.
If you are coming to see a specific car, we can put a hold on it to make sure it doesn't sell before you're able to make it. The hold is $500 and lasts 72 hours.
If I can answer any questions or address any concerns, please feel free to reach out to me directly at (214) 674-6185.
Thanks,
Ben, Customer Service Manager
Aug 1, 2024
Marla was great! Quick and easy process.
Aug 7, 2024
Response from current dealership:
This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
-Ben, Customer Service Manager
-Ben, Customer Service Manager
Jul 23, 2024
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Ben, Guest Loyalty Specialist
- Ben, Guest Loyalty Specialist
I went during the week and early so it wasn’t busy. This was the second visit- the first the car was out ad a loaner after I called to confirm car was there. When I saw the car, interior was dirty and right rear had minor damage but price was good and it had low mileage with good carfax history. Sales manager arranged body shop to fix blemishes and change taillight which was cracked. They said car would be detailed to put on permaplate protectant. Upon picking up the vehicle, the rear was repaired but interior was still dirty with some stains on passenger seat so I knew it wasn’t cleaned which indicated permaplate could not have been applied. When I told them they said they don’t apply it there and to make a claim after 30 days and permaplate will send someone to my house to clean and apply. I knew this wasn’t true ad my salesman and manager stated otherwise but I had to return home (an hour away) to go to work. I confirmed with permaplate and car should’ve been cleaned then product .
Jul 17, 2024
Response from current dealership:
Hello Frank,
I apologize for the confusion. All of our vehicles go through a make-ready process when they arrive to us. This includes a deep cleaning as well as PermaPlate application on the interior and exterior before the vehicle is put on our front line. After the vehicle is sold, it gets a freshen up treatment which includes vacuuming and an exterior wash before it is delivered to the guest. The PermaPlate is applied to the vehicle before it is put on our lot rather than after it is sold.
I would love to hear from you so that I can coach the representative who you were dealing with to
More ...
I apologize for the confusion. All of our vehicles go through a make-ready process when they arrive to us. This includes a deep cleaning as well as PermaPlate application on the interior and exterior before the vehicle is put on our front line. After the vehicle is sold, it gets a freshen up treatment which includes vacuuming and an exterior wash before it is delivered to the guest. The PermaPlate is applied to the vehicle before it is put on our lot rather than after it is sold.
I would love to hear from you so that I can coach the representative who you were dealing with to
Jul 11, 2024
Response from current dealership:
This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
-Ben, Guest Loyalty Specialist
-Ben, Guest Loyalty Specialist
Jun 15, 2024
Great experience and I was taken care of very well
Jul 4, 2024
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review. Thanks for the review! Send us pics from your future road trips. Call or stop by if you have any questions – we’re always here to help.
-Ben, Guest Loyalty Specialist
-Ben, Guest Loyalty Specialist
Worst customer service experience, it took the dealer 4 days for them to contact me after applying for financing. I was the one always reaching out to get updates. No one seemed like they cared or took me seriously. I took my business elsewhere. I definitely do not recommend this dealership. I would rate them 0 out of 5 if I could.
May 31, 2024
Response from current dealership:
Hi Omar- we're sorry to hear about your negative experience with us. We'd love to discuss how we can turn it around however, cannot locate you in our system with just the name of Omar. Please reach out to us at (972)375-0245 or email GLC.Dallas@echopark.com.
Talked to Elizabeth. She was very courteous, friendly, helpful & caring. Lost interest in the vehicle, so I was not able to pursue it any further.
May 10, 2024
Response from current dealership:
Frank, thank you for the kind review. We hope to earn your business in the future!
They contacted me a few days later, by this time I had already purchased another vehicle.
Apr 30, 2024
Response from current dealership:
Wish we could've sold you a vehicle however, we appreciate you considering EchoPark! Let us know if you have any friends or family in the market! We'd love to assist!
Show older dealer reviews 938
Our experience was exceptional. Our "Guide" Andy, was very helpful. He explained everything to us
clearly and completely. He was awesome. We test drove the car we came to see and bought it that
same day. Had a "newer" car in two hours. Thank you so much for making this happen without a
hitch! Thank you, Andy!
Mar 2, 2024
Response from current dealership:
Hi, Mark we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas (Grand Prairie). Thank you!
-AJ Guest Loyalty, Glc.Dallas@Echopark.com, 972-375-0245
-AJ Guest Loyalty, Glc.Dallas@Echopark.com, 972-375-0245
Feb 8, 2024
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
-AJ, Guest Loyalty Specialist, GLC.Dallas@echopark.com
-AJ, Guest Loyalty Specialist, GLC.Dallas@echopark.com
Dealer was asked for vehicle report. Dealer sent 3-4 generic emails after initial request but never supplied the report. I called about 4-5 days later and requested it over the phone and it was sent within an hour. Phone conversation was professional. Listing was inaccurate and did not state it was a lease. Dealer states they are lower than competitors but carfax shows they over retail when I use my account. I have not visited the dealer in person but would if I found another vehicle that met my needs.
Feb 6, 2024
Response from current dealership:
Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements. What can we do to make this right? Contact us and let us know.
-AJ, Guest Loyalty Specialist, GLC.Dallas@echopark.com
-AJ, Guest Loyalty Specialist, GLC.Dallas@echopark.com
He kept trying to sell me vehicles I didn't want despite me telling him I wasn't settling for anything. I know what I want.
Jan 23, 2024
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. How can we help? Please contact us at (972) 737-0529 so we can talk about it.
- Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
- Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
Jan 18, 2024
Good
Jan 20, 2024
Response from current dealership:
Thank you! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
- Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
- Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
Dec 20, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Dallas (Grand Prairie) they made your day. Thank you for the kind words. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
-Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
-Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
I was not impressed with Echo Park. The car they were trying to sell me had paint scratched off on different parts of the car and bc the inside was two tone, there were awful finger prints from someone that had dirt on their fingers and they weren’t willing to get the car ready for me. Never ever go there to buy a car, but if you do, don’t let Henry help you. He’s incredibly mouthy and rude
Dec 30, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. Our priority is you, so please contact us so we can talk further.
-Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
-Ben, Guest Loyalty Specialist, glc.dallas@echopark.com
I did not purchase a vehicle from this dealer, but they were very responsive and provided good information.
Nov 21, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Nov 7, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Oct 27, 2023
Very responsive and helpful.
Nov 7, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Oct 26, 2023
Dealt with Logan at EchoPark. He was very helpful, but unfortunately the vehicle did not have all the options I wanted.
Nov 7, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review. Thank you! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Sep 20, 2023
You have to buy using one of their banks and then they add all kinds of protections that you don’t want. If you ask them to remove these extra costs they add them elsewhere. Be careful with this dealer.
Sep 23, 2023
Response from current dealership:
Hi, , thank you for taking the time to tell us about your experience. Reviews like this help us improve. Our priority is you, so please contact us so we can talk further.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Sep 23, 2023
Response from current dealership:
Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Thanks for the review! Send us pics from those warm-weather road trips. Call or stop by if you have any questions – we’re always here to help.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Sep 6, 2023
I asked about outside financing and I received a reply explaining their
position. Since I can not use pre approved financing from my Credit
Union they are not a good fit for me.
Sep 23, 2023
Response from current dealership:
Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
I received a quick response letting me know the vehicle was still available via email. Within 2 minutes I received a call and was told the car was on hold. I let the contact know that we needed to purchase a vehicle that (which we did at another dealership). I let him know that if it was not purchased that day to let me know. It looks like the car is still available. I have never heard of a dealership holding a used car as the sale was not completed prior to the call to me.
Jul 17, 2023
Response from current dealership:
Thank you! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
A/C was non-functional on the drivers side, so in 105°+ I've had no A/C for almost 2 months, a problematic transmission, and zero help or clarification since 5/24 when I started this attempt of them correcting their short comings. I'm unsure of exactly which 198 points they check during their "very throughout" 198 point inspection, but it isn't the transmission nor the A/C. To me, those seem like two of the more important things to check.
Everytime I call (because no one feels the need to reach out in an attempt to keep me updated) I get a different answer as to the status, in fact, different stories with each new person on the same call. Does anyone actually know what's going on??? At this point, all I can say is: BUYER BEWARE!!!!!!
Jul 13, 2023
Response from current dealership:
Leah, Thank you for allowing us to make your situation right and providing feedback that will improve the EchoPark Team.
Jun 22, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Good experience but the vehicle wasn't up to what I expected.
Dealership wasn't agreeing to put any work into minor adjustment
that was needed.
Jun 29, 2023
Response from current dealership:
Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
I purchased this car from EchoPark Auto and let me say this first, top notch customer service, I drove 5 hours to purchase this car and before I made the trip I was paired with the best salesman I've ever delt with, more like a brother than a stranger,long story short if your looking for a good quality used vehicle give them a call you cant go wrong with EchoPark.
Jun 17, 2023
Response from current dealership:
Thank you! Spring is the perfect time for a joyride, so get out there and enjoy your car. So glad we could make you happy. Thanks for such a shining review. Don’t hesitate to reach out if you we can help with anything else. Sunshine and love, EchoPark.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Apr 21, 2023
Always courteous. Great selection.
Apr 26, 2023
Response from current dealership:
Thank you! Spring is the perfect time for a joyride, so get out there and enjoy your car. So glad we could make you happy. Thanks for sharing such positive feedback. Now get out there take some road trips!
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Response was immediate, she said she could even have someone meet me on Sunday to show me the car I was looking at.
Apr 5, 2023
Response from current dealership:
Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Thanks for the review! Send us pics from those warm-weather road trips. Call or stop by if you have any questions – we’re always here to help.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Mar 1, 2023
Response from current dealership:
Hi, Nathan we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas Grand Prairie! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Feb 23, 2023
Echo Park was great, but I found another vehicle that better suited my personal needs. I respect the efforts of Echo Park and will gladly recommend them to anyone in need of a vehicle.
Feb 27, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Feb 27, 2023
Response from current dealership:
Hi, Dan we appreciate your honesty, and for giving us a chance to improve by leaving this review. Our priority is you, so please contact us so we can talk further.
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian M., Guest Loyalty Specialist, glc.dallas@echopark.com
Sale man is rude; this car specifically has cracked on the front bumper, and under the car have damage; also ananother car here is not like the Carfax, car have replaced part, color does not match.
Wish they are more transparent about it.
Also the sale man was not helpful either, he took care multiple clients & was extremely rude when I requested for different car.
I made an appt to go see the car, but they managed to sell it before I could come in. Not their fault. They were very helpful and communicative.
Jan 25, 2023
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Made an appointment, took off work, drove an hour and a half, and car was gone. Never going back.
Jan 29, 2023
Response from current dealership:
Hi, Jason we appreciate your honesty, and for giving us a chance to improve by leaving this review. I would like to speak with you about your experience. Please give us a call at 972-375-0245 and or email us at GLC.Dallas@echopark.com.
Thank you.
Christian Moton- Guest Loyalty Specialist
Thank you.
Christian Moton- Guest Loyalty Specialist
Dec 27, 2022
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Dallas (Grand Prairie) they made your day.
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
The experience with Echo Park was a nice and relaxed one. Henry was great in working with
me to help find the car I wanted. He was patient with me as I test drove several different
models of car, only to determine the one I originally wanted wasn't a good fit for me.
Eventually we found the one I ended up getting. All in all it was a nice change of pace from
the usual pressured dealer experience.
My only negative, was the financial part of the process took much longer than I'd have liked.
Granted that wasn't Henry's fault, but the wait was much too long for my tastes. On my next
car purchase I'll go in much more prepared than I did this time.
Dec 21, 2022
Response from current dealership:
This review is the gift that keeps on giving! Thank you for telling the world about how we made your day. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Dec 18, 2022
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review.
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Dec 21, 2022
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Dec 21, 2022
Response from current dealership:
Hi Raj- I'm sorry to see we were unable to provide a 5-star experience. Please give me a call or text back so I can understand what we could've done better and turn around your experience. If email is easier, please feel free to email at glc.dallas@echopark.com.
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
- Christian Moton, Guest Loyalty Specialist, glc.dallas@echopark.com
Nov 19, 2022
Great
Nov 27, 2022
Response from current dealership:
Thank you for taking the time to leave us this 5-star review - Happy driving!
Nov 27, 2022
Response from current dealership:
Thank you for the 5-star review - Happy driving!
Nov 26, 2022
Response from current dealership:
Hey Chris, Thanks for the 5-star reviews. We were sorry to hear that the vehicle that you were interested in already sold! Please don't hesitate to reach out if something else catches your eye!
Oct 23, 2022
Response from current dealership:
Hi, Maryjane we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas (Grand Prairie)!
I purchased the auto. I called about am issue the the vehicle and they never returned my call. Very disappointing
Oct 23, 2022
Response from current dealership:
Hi Lynn, thank you for taking the time to tell us about your experience. Reviews like this help us improve. Our priority is you, so please contact us at GLC.Dallas@echopark.com so we can talk further.
Oct 2, 2022
Had a great hassle free experience!
Oct 23, 2022
Response from current dealership:
Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
The salesman contacted me by phone and email. I called on a Friday, to schedule an
appointment for Saturday. I
Oct 23, 2022
Response from current dealership:
Hi, Chandra we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Dallas (Grand Prairie)!
I really want/wanted to buy this car!! Called & scheduled a test drive appt. No 1 was around when we walked in & a nice girl from service was walking by & said she would go get someone to help us. Then big white dude George came up & asked who was helping us & we said a nice young girl went to get us help & George responded the “fat black girl” we didn’t say anything both shocked & then he said “that black girl is stupid & doesn’t know anything, she works in service”. I really wanted to leave but had driven 40 minutes to see this car that I want to buy. Then we said we have an appt. to test drive & he said nope don’t know nothing about it, the call center is worthless & they never do anything or tell us anything. So let’s go over the paperwork for the car & my brother tries to tell George that “ she wants to test drive it 1st & he yelled interrupting him. Worst experience ever!! I’m so sad b/c I want to buy this car, not from racist jerk!! How can you employ this guy???
Sep 26, 2022
Response from current dealership:
Hi Nicole, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please call us at 214-206-3495 so that we can obtain more information, and if you're still in the market, we'll be happy to pair you with an Experience Guide. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Buyer be aware. On 08/26/2022, at around 0924hrs, I arrived at the dealership to check out the listed 2021 durango RT as per scheduledappointment. The sales and sales manager were questionable about the vehicle's availity after they assumed the sale would to be "cash purchase". None verbal communication from the salse indicates hasten upon return, and advised me the vehicle was "in use" by associate who held position higher than the sales manager. I would be okay if they advise me that they don't want to make the sale, but the verbal, and none verbal clues of deception observed from the sales were more than concerning. It's interesting that the slaes has stop responding to message of inquiry on the vehicle availability. At least everyone were polite during our encounter, and go over the stander spill. The "none negotiation" of pricing indicates their lack of interest to make the sale. Overall, poor experience, and wouldn't recommend doing business with this company.
Sep 6, 2022
Response from current dealership:
Hello, when you have an opportunity, please reach out to us at (214) 206-3495 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
I was unable to get the jeep that i wanted as they had pulled it off the lot for repairs. Zack however was able to show me a newer model which was alot newer with fewer miles then the one I was looking at. Thanks Zack we are happy with the choice.
Aug 16, 2022
Response from current dealership:
Billy, thank you for the positive rating. Although you were not able to get the initial vehicle of interest, we're happy to hear that you got into something newer with less miles - enjoy! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 17, 2022
Very helpful. Actually contacted by echo park Baton Rouge. Great people. Bought the truck. Awesome vehicle.
Jul 19, 2022
Response from current dealership:
Wallace, thank you for the high rating. We hope to see you again in the near future! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
May 13, 2022
Response from current dealership:
Hi John, we are very happy to have provided you with such a positive experience!
Absolutely the best luxury car dealer in DFW!
First of all have the flyest cars in Dallas! Names I can’t even even pronounce.,,
I started coming here to get my Alfa Romeo Stelvio serviced and I’ve been loyal client ever since.
I purchased another Stelvio w/Johnny and he was amazing! Johnny was very knowledgeable, responsive and answered all my questions.
I completed everything online and my car was delivered w/white glove service. Everyone from the financing department to the service and sales team are phenomenal.
They really treat you like you matter.
So if you want to look fly and be treated well this the place!
May 7, 2022
Response from current dealership:
Harlem, thank you so much for your kind words. We hope you're enjoying your new vehicle. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 3, 2022
Natasha was very helpful in many ways - recommend
Apr 6, 2022
Response from current dealership:
Amanda, we appreciate the five-star review. Please let us know if there's anything else we can assist you with. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Everything went fine but I had to do a lot of work the
previous owner had a dog I spent a whole day getting
dog hair out the dealer didnât tell me that also the dog
scratched a few items although great deal but if i knew
there was a dog involved I might not have purchased it
Mar 15, 2022
Response from current dealership:
Darrell, thank you for providing your feedback. We're sorry to hear about the condition of your vehicle. Please call us at (214) 206-3495 so that we can better assist you. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Feb 18, 2022
Response from current dealership:
Juan, thank you for the high rating. We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Dec 9, 2021
Car was great. I got the deal I wanted, and bought the car. I had contact with the rep for about 45 min. but spent 3.5hrs at the dealer. Just waiting in between questions. Don't know why the long wait.
Dec 16, 2021
Response from current dealership:
Jack, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Dec 7, 2021
I bought this truck from them.
This was the quickest I have ever made it in and out of a dealership with my new truck.
They had the truck at front door with the paper work ready, I signed and was on my way back home with in 15 min.
Dec 9, 2021
Response from current dealership:
Paul, we appreciate your five-star review. Please let us know if there's anything else we can assist you with. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Salesman Lane was great. Very attentive, professional and straight shooter!
The vehicle was in immaculate condition.
Dec 9, 2021
Response from current dealership:
Steve, thank you for your kind words and this wonderful review! We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
I had a nice experience with my sale person. I think the dealer’s environment was cozy. My transaction overall went good.
I decided to leave the car over night so it can be cleaned and detailed before they delivered to me. At my surprise the Sale person didn’t have the délogeant to look or maybe he just didn’t care enough after he made the sale.
He level of customer service is very law.
Oct 25, 2021
Response from current dealership:
Pape, thank you for letting us know about your visit. I'm sorry to hear about the customer service you received. Please call us at 214-206-3495 so that we can assist you with any concerns you may have. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Sep 3, 2021
Response from current dealership:
Sherri, thank you for your review. Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Sep 3, 2021
Response from current dealership:
Hello, we appreciate your five-star review. Please let us know what stuff you're referring to so that we can better assist. Please call us at your earliest convenience at 214-206-3495. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Best Dealer in Dallas. They answered every single one of my questions. drove me thought the process of buying a car so much stress free and exciting!
I will definitely recommend it to my friends and family.
Jul 30, 2022
Response from current dealership:
Vivian, thank you for such a high rating. We hope you're having a fantastic day! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
I had a very good experience at this dealership. I do recommend them if your searching for a vehicle.
Aug 20, 2021
Response from current dealership:
Hi Jerry! We're so happy we were able to help you out! We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Aug 12, 2021
Good cars (all less than 5 years and certain mileage) and upfront simple pricing. We did not end up buying the car we looked at, and the manager called after we left to ask about our experience. Without pressuring us to buy, he invited us to come back if we decided we were interested in the car we looked at. Overall a pleasant experience. Will consider for another time.
Aug 16, 2021
Response from current dealership:
Amy, we appreciate your feedback. We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 29, 2021
Their sales person was really nice and sent me different choices but the drive was too far. My mistake it would have been well worth the drive for their savings
Aug 1, 2021
Response from current dealership:
Hi Vickie, thank you so much for your positive comments about EchoPark Automotive Dallas (Grand Prairie)! We are always more than happy to assist you if anything else comes up. Take care! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 5, 2021
Great customer service, able to test drive different cars, different trim levels, financing process was easy and everything was explained pretty well.
Jul 30, 2022
Response from current dealership:
Luis, thank you for your positive review! Please let us know if there's anything else we can assist you with. Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 2, 2021
Very friendly knowledgeable staff, not too pushy, will let you take your time
Jul 30, 2022
Response from current dealership:
Hi Kim, thank you so much for your positive comments about EchoPark Automotive Dallas (Grand Prairie)! We hope to see you soon! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Amazing experience!!!! Greeted immediately prior to walking into the building. The building was clean and welcoming. Salesman Kyle was absolutely incredible!! He was upfront, thorough, knowledgeable, kind and professional. As a woman purchasing a car, I was expecting to get haggled and disrespected for assuming I didn’t know anything about purchasing a car. I was shocked on how good I felt throughout the entire experience. Respect at its fullest! I also loved how they bring the car to you, so your not walking around The lot in the hot heat! Very nice touch! This was a one stop shop for me! Very happy with my purchase. I highly recommend this dealership.
Jul 30, 2022
Response from current dealership:
Ebony, thank you for taking the time to let us know how we did. Your feedback goes a long way in ensuring we continue to provide excellent service. If anything else comes up that you need assistance with, please don't hesitate to reach out. Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jun 15, 2021
They contacted me immediately. However, I had mistakenly clicked on this vehicle. But If they did have a vehicle in stock that would interest me, I’d most certainly do business with them based on the immediate response.
Jul 30, 2022
Response from current dealership:
Hello, thank you for your review. Have a fantastic day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Ramel, thank you for your five stars. Please let us know if there's anything else we can assist you with. Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Darin, thank you for your review. We hope to see you again soon. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
May 14, 2021
I wanted to buy the car, but they wouldn’t deal with the Credit Union that I was already approved with. They wanted me to use their financing. So I bought a car through a different company.
Jul 30, 2022
Response from current dealership:
Emile, thank you for your feedback. I'm sorry to hear that we were not able to get you into a vehicle, but if you're ever in the market again, we hope you give us a chance. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Rob, thank you for your five stars. Enjoy your new purchase! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 21, 2021
My experience here has been nothing short of perfect. This dealership has nothing but great deals on reliable vehicles. The final vehicle I chose, along with the deal I got for it took my breath away. On top of that the service has been phenomenal. Go find Kyle Bryant. He is down to earth, fun to talk to and truly looks out and works hard for your best interest. He makes it clear between what’s helpful and what’s a necessity and continuously checks to make sure he’s getting you the best deal. This dealership is great and their people will take care of you. When the time come for another one, they will have my business.
Jul 30, 2022
Response from current dealership:
Jon, we appreciate you taking the time to let us know about your experience. We're happy to hear that Kyle provided the kind of customer service we strive for! Please let us know if there's anything additional we can do for you. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Had several conversations with a "manager" at this dealership. After shotgunning my credit, I never heard anything back.
Jul 30, 2022
Response from current dealership:
Thalia, thank you for taking the time to leave us your honest feedback. Please contact us at your convenience to see if there's anything we can do to change your opinion of us around. Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 19, 2021
I asked Echo Park, in Grand Prairie, if this vehicle could be moved to an Echo Park location closer to
me (in Plano) and was told an emphatic "NO". At the time, with Covid, I didn't want to be out of my
house any longer than I had to be. So I wrote off buying the car. I checked back on Car Gurus about
ten days later & the vehicle had, at some point, been moved to the location closer to me. My wife & I
went to this new location with the intentions to buy the vehicle. When I arrived the car was not pulled
up front as I was told it would be on the phone, just a few minutes before. When I finally saw the car
I told them it was not the right car, it had no sunroof at all. They assured me it was the car I had
called about. I had to show them, on they're own website listing, where it stated the car had a
panoramic sun roof! My wife and I were so upset because of all the times they could have
blundered, during Covid, was to me really unacceptable! The staff were not upset in the least!
Jul 30, 2022
Response from current dealership:
William, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (214) 206-3495. Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
I worked with LaMarcus Reed and he was GREAT! Made the process as smooth as possible. He was transparent, friendly, honest, professional and answered all of the questions I had with no problem. I had some bumps in the road, but he made it happen for me. Overall my experience at Echopark was amazing.
Jul 30, 2022
Response from current dealership:
Demetriacus, we're glad you had such a wonderful experience with us! We'll be sure to pass along your comments to LaMarcus. Enjoy your new purchase! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 16, 2021
Low fees, quick and easy
Jul 30, 2022
Response from current dealership:
Connor, we really appreciate your positive review! We hope to see you soon! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 16, 2021
Dealer made the car buying experience quick and painless! I highly recommend EchoPark!
Jul 30, 2022
Response from current dealership:
Dustin, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
This was a great car buying experience haggle free and hassle free Josh my associate was very knowledgeable and helpful I will recommend Josh at echo park grand prairie to anyone in need of a Grand car buying experience
Jul 30, 2022
Response from current dealership:
Hi Khalilah, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
The process took a bit longer than anticipated, as did getting to the bottom-line. However, the price for the vehicle was good, so it was still worth the effort.
Jul 30, 2022
Response from current dealership:
Lagathia, thank you for your review and for your patience throughout the process. We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 10, 2021
My buying experience with Echo Park Grand Prarie location was easy. It is a very busy place. I've never experienced car buying like this. However our sales representative Joslin was awesome. She tried her best to get us in and out as fast as possible. Super excited about our purchase.
Jul 30, 2022
Response from current dealership:
Hi Racheal, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 10, 2021
Lenny is the man! Very personable and understanding. No slime ball car salesman here, worked with me every step of the way and made it effortless. He deserves a raise and a cake. Love my new car. Thanks Lenny!
Jul 30, 2022
Response from current dealership:
Haley, we appreciate you taking the time to let us know how we did. We'll be sure to pass along your comments to Lenny. Enjoy your new purchase! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Excellent service, quick response and very pleasant experience.
Highly recommended!!!
Jul 30, 2022
Response from current dealership:
Romel, thank you for your kind words and this wonderful review! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Eli, thank you for your five-stars. We hope you're enjoying your new vehicle. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 4, 2021
Great Service.. Thanks Lenny for all your help!!!
Jul 30, 2022
Response from current dealership:
Ezer, thank you for your five stars! Please don't hesitate to contact us if you need anything else. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
I absolutely loved everything about my experience with EchoPark. We were greeted with smiles at the front desk, the environment was fun and modern, and our saleswoman made the process easy and comfortable. From a first time car buyer, I give this dealership two thumbs up!
Jul 30, 2022
Response from current dealership:
Lainey, thank you so much for your five star review. Being a first-time car buyer can be a little nerve-racking, so we're happy to hear that your Experience Guide created such a great experience for you. Please don't hesitate to contact us, should you need anything in the future. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Great experience with Tre! Process was smooth, answered all question and very well explained.
Would recommend to family and friends!
Jul 30, 2022
Response from current dealership:
Sheri, thank you for your high rating! We hope you're enjoying your new purchase. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Such a great car-buying experience at EchoPark Dallas!!The sales team was super knowledgeable, very patient with me, and valued the opportunity to earn my business. Huge selection of pre-owned vehicles with prices that were spot on and below competition. Must check it out!
Jul 30, 2022
Response from current dealership:
Cara, thank you for taking the time to let us know how we did. We hope you have a great day! Best, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Apr 2, 2021
Generated response, but never responded to my specific email.
Jul 30, 2022
Response from current dealership:
Nicole, we would like to have a better understanding about your experience. Please reach out to us at (214) 206-3495 at your earliest convenience and we will do our best to address your concerns. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
This was one of the easiest and friendliest car buying experiences I have ever had. Kyle was super informative and helpful to get the deal I was looking for. Definitely recommend this dealership.
Jul 30, 2022
Response from current dealership:
Zachary, thank you for your five-star review. I'll be sure to let Kyle know how much you appreciated his service. Please let us know if there's anything else we can do for you in the future. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
This is the second vehicle I have bought from these guys. Quick and
easy process and a great price. Charles Bright took care of me this
time. They donât negotiate on price, but it seem like they beat
everyone Iâve looked at.
Jul 30, 2022
Response from current dealership:
Andy, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Experience with this company was great. It is a no frills, no haggle dealership. We bought our sons truck here and we were in and out in pretty quick time.
Jul 30, 2022
Response from current dealership:
Martin, we are very happy we could provide you with a positive experience! Thank you. Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Charity, thank you for your five-star review. Best, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Arthur, thank you for your five-stars. Best, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Echo Park seems like a good place to purchase a vehicle. Their call center will tell you there are no additional fees. In reality, they want to charge 600 dollars simply to finance through their preferred lenders and you can only use your own financing if you can finance through very specific banks....USAA, Navy Federal and 1 other. They take you through a whole process hoping you will be roped in and then spring the additional fees on you. I found a 13,499 dollar car that became a 14,800 car in about 20 seconds. Not impressed
Jul 30, 2022
Response from current dealership:
Jay, thank you for your providing your feedback. You are correct in that we partner with certain lenders to find the best rate possible, but we always aim to be transparent in that process - I apologize you felt this wasn't done. If you still have questions regarding that process, I'd be happy to partner you with a finance manager that can answer any questions you may have. Please contact me at your convenience. Thank you. Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Mar 5, 2021
Lisa was great with information...they put it out there..You either take it their way
Or you dont..
Jul 30, 2022
Response from current dealership:
Pamela, thank you for your review. We are always more than happy to assist you if anything else comes up. Take care! Thank you. Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Feb 28, 2021
Great!
Jul 30, 2022
Response from current dealership:
Mike, we are glad we could help! Thank you for your review. Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive, GLC.Dallas@echopark.com
Clean environment, prompt and friendly service. A lot of vehicle to choose from to make your shopping experience easier.
Jul 30, 2022
Response from current dealership:
Danielle, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Dallas (Grand Prairie). Until the next time we meet, take care! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Dallas, GLC.Dallas@echopark.com.
Feb 20, 2021
Cannot say enough good things. Fast, fair, great customer service!
Jul 30, 2022
Response from current dealership:
Mike, thank you for your five-star review. Please let us know if there's anything else we can be of assistance with. Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
I was promptly contacted by a courteous sales representative. We scheduled an appointment, and were treated with respect and professionalism at the appointment. The vehicle was ready for us to test drive and was exactly as described in the listing. Everyone we encountered was courteous and eager to help us. Our sales representative was extremely helpful, professional and courteous. Overall, our experience at Echo Park was better than expected.
Jul 30, 2022
Response from current dealership:
Hi Sheila, thank you so much for your positive comments about EchoPark Automotive Dallas (Grand Prairie)!
Jul 30, 2022
Response from current dealership:
Andy, we are so pleased you enjoyed your visit to EchoPark Automotive Dallas (Grand Prairie)!
People are personable and professional, great selection of cars with very good pricing, but are not allowed to sell you a car unless you will come into the locate the car you want to purchase. You can not buy online and have shipped to your home. 1 star only because they would not do what was needed to provide what the customer needed to purchase.
Jul 30, 2022
Response from current dealership:
James, thank you for your feedback. You are correct in that we do not ship vehicles, but that is one of the reasons we are able to offer like-new vehicles at low prices. If you're ever in the market again, we'd love an opportunity to help you find a great deal. Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jan 30, 2021
Very knowledgeable of vehicle information. Smooth transaction. Lenny was very personable, honest and efficient.
Jul 30, 2022
Response from current dealership:
Randy, thank you for your five-star reivew. I'll be sure to pass along your comments to Lenny. Enjoy your new vehicle! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jan 8, 2021
Helpful in communicating through email
Jul 30, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jan 1, 2021
Dealership was very clean and respectful. Sales person was very nice and didn't pressure me into anything. I would deff recommend to anyone.
Jul 30, 2022
Response from current dealership:
Quentin, thank you for your kind words. We hope you're enjoying your new vechicle! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Jul 30, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Dec 20, 2020
Hum seemed very nice pleasant no haggling price u ether buy or u don’t
Jul 30, 2022
Response from current dealership:
Robert, thank you for the five-star review. We hope you're enjoying your new purchase! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
My experience at this dealership was incredible!!! My salesperson Paul Thornton was awesome!! He was patient, very thorough and not pushy. He and the finance team took time and shopped around and made sure I got a low interest rate.
Everyone made me feel like they cared about what I wanted. I am so pleased. I do recommended the Grand Prairie location.
I will buy all of my future car purchases from here.!!! Terrific job guys!!
Jul 30, 2022
Response from current dealership:
Penny, thank you so much for letting us know about your experience with us. I'm happy to learn that Paul was patient throughout your cary buying experience and that he was able to get you into a great vehicle. Enjoy! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Dec 3, 2020
My experience was amazing. I truly appreciate Denarcus and his patience with all my questions. I mostly appreciate the fact that he was not a pushy hard salesman that cwouldve had me running. Demarcus’s demeanor, patience and knowledge helped me make a fantastic decision and I couldn’t be happier.
Jul 30, 2022
Response from current dealership:
Malissa, I appreciate you taking the time to let us know about your experience. I'm happy to learn that DeMarcus created such a great experience for you! Please let us know if there's anything else we can do for you. Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. c ustomer.care@echopark.com
Jul 30, 2022
Response from current dealership:
Hello, thank you for your review. Enjoy your new purchase! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Nov 30, 2020
Very good!
Jul 30, 2022
Response from current dealership:
Monica, thank you for your review. I'm glad we were able to help! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Nov 17, 2020
Loved the service and Echo Park experience. My salesperson, Adrian Mora was knowledgeable and extremely helpful. A GREAT EXPERIENCE OVERALL!
Jul 30, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
They did reach out and was very nice decided not to use them. I didn’t want to travel that far because of the virus getting worse.
Jul 30, 2022
Response from current dealership:
Shirly, even though you did not purchase from us, I appreciate you taking the time to leave us a review. Have a great day! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Jul 30, 2022
Response from current dealership:
Phillip, thank you for your five-star review. I hope you're enjoying your new purchase. Please let us know if there's anything we can do for you. Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
The salesman was very helpful and patient. He explained all contracts and warranties. However, the purchase of the vehicle took 8 hours due to some residency issues.
Jul 30, 2022
Response from current dealership:
Effie, thank you for your review and for allowing us to find you a great, like-new vehicle. Enjoy! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Oct 31, 2020
Heather was very nice
Jul 30, 2022
Response from current dealership:
Jeffrey, thank you for your review. I'll be sure to pass along your comments to Heather. Hope you're enjoying your new purchase! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Jul 30, 2022
Response from current dealership:
Luis, thank you so much for your five-star review. Please let us know if there's anything we can do for you in the future! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Oct 25, 2020
Best experience while car buying. No haggle makes it less stressful. Choice of cars is great. People are helpful and not pushy.
Jul 30, 2022
Response from current dealership:
Doug, thank you for your five-star review. We hope you have a great day! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Oct 24, 2020
Good experience felt like they actually cared about what I needed
Jul 30, 2022
Response from current dealership:
Hi Iverson, we are very happy to have provided you with such a positive experience! Please let us know if we can help you with anything else! Thank you, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Oct 23, 2020
Response from current dealership:
Hi Valerie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Oct 3, 2020
When I arrived at the dealership I was not notified that the car was already sold. Also the front desk did not have on masks.
Sep 29, 2020
Only problem was it was to big and the greeters were on their cell phone for help! But other then that every thing was great. Best part was test driving without a Salesman
Sep 26, 2020
Very courteous and offered to send me other listed vehicles since the car had been sold.
They kept me there for 5 hours which was excessive
and there was high pressure to purchase their finance
products which I did not want. Car was the right one
and I purchased it, but the process was too long and
frustrating.
Sep 17, 2020
Response from current dealership:
Ken, I'm glad to hear we were able to get you into the right vehicle, but I am sorry to learn about your experience. We always strive to provide a great experience while respecting our guests' time, so I'm sorry to hear this did not happen. Please let me know if there's anything we can do to change your opinion of us. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Sep 17, 2020
Response from current dealership:
Robert, thank you so much for your five-star review. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Sep 17, 2020
Response from current dealership:
Edward, thank you for your review. I'm happy we were able to get you in and out with the car of your choice. Enjoy! Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Worst car buying experience, ultimately left with the vehicle we wanted but not after we sat for hours through a process that should have taken less than one hour for sure. Sales staff is definitely well trained to not listen to the customer and NOT take no for an answer when trying to sell you extended warranty, GAP and other add one’s. Lesson learned for sure will never consider this dealership again and will never recommend no matter how competitive their pricing is, overall experience NOT worth it.
Sep 17, 2020
Response from current dealership:
Ivan, I'm sorry to learn about your experience with us. Although we do offer extended warranties to ensure the life of your vehicle, we certainly don't do that by making you feel uncomfortable, so I apologize that was the case. Please contact me at your earliest convenience to see if there's anything I can do to turn your opinion of us around. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Sep 11, 2020
I was contacted very fast after my inquiry. I was trying to get more information via email but salesman just wanted my phone number. After reading about their dealership I saw they had a no haggle store. I’ve found over the years that these types of stores have a higher than average price on vehicles or try to steal from your trade.
Sep 17, 2020
Response from current dealership:
Terry, I'm sorry we didn't get the opportunity to assist you with your car buying needs. You are correct in that we are a No-Haggle dealership, however, our prices are still 20-40% below brand new vehicles! Should you be in the market in the future, please don't hesitate to contact us. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
Sep 11, 2020
I purchased this vehicle. The overall experience however was not good. The wait time for finance was horrible. Over 7 hours at the dealership!!!
salesperson was great. The process not great!
Sep 17, 2020
Response from current dealership:
Tonya, I'm happy we were able to get you into the vehicle of your choice, however, I'm sorry that the process did not go as expected. If there's anything we can do for you please don't hesitate to contact us. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
I was interested in a different Q3. When I inquired about the vehicle Kasey Jones told me it was still available. However, it had already been sold.
I’m so thankful I did my own research before coming in to look at the Audi Q3.
I explained to Kasey that I’m look for a specific interior and exterior color. Additionally, I appreciate honesty and not someone trying to lure me into their dealership under false pretense. To my surprise, NOT, Kasey Jones never replied back.
Sep 17, 2020
Response from current dealership:
Myeshia, I'm sorry to hear that you were not made aware that the vehicle you were interested in had been sold. We certainly want to respect our guests' time, so I apologize this was not the case. If there's anything I can do to change your opinion of us, please don't hesitate to contact me. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas. customer.care@echopark.com
I would and have already recommended this dealer to others, they were very receptive to my need to reschedule my appointment, I was able to go and purchase the car I wanted with no problems from them.
Sep 10, 2020
Response from current dealership:
Lacretia, thank you for your review. Enjoy your new purchase! Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas.
Good place with great prices. They do not allow credit union loans so shop around and know bank auto loan rates before you buy. Otherwise, a good experience.
Sep 10, 2020
Response from current dealership:
Brian, thank you for taking the time to leave us a review. Please let us know if there's anything we can do for you. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas.
Sep 10, 2020
Response from current dealership:
Jeremiah, thank you for your five-star review. Please don't hesitate to contact us should you need anything in the future. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas.
Sep 4, 2020
Response from current dealership:
Connie, thank you for your review. Hope you're enjoying your new purchase. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas.
Aug 27, 2020
Dealership was reluctant to use outside financing.
Sep 4, 2020
Response from current dealership:
Michael, although we have stipulations when it comes to outside financing, it is an option. Please contact me at your earliest convenience, I'd like to learn more about your experience that day. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas.
Aug 26, 2020
I had a very good experience
Aug 25, 2020
Very professional, advised me in what to expect. Although I didn't purchase a vehicle, I would recommend their dealer.
Aug 26, 2020
Response from current dealership:
Christopher, although you did not purchase, thank you for taking the time in leaving us a review. Should you be in the market in the future, we hope you'll come back to EchoPark. Best, Myriam Gonzalez, Guest Loyalty Specialist, EchoPark Automotive Dallas.
Great experience very easy and very laid back. Would’ve liked to have gotten a full tank of gas but that wasn’t a deal breaker considering the deal I got.
Aug 26, 2020
Response from current dealership:
Edgar, thank you for your review. I'm happy we were able to get you into a great car at a great deal. Enjoy! Best, Wes W., Senior Guest Loyalty Specialist, driversselect.
Aug 26, 2020
Response from current dealership:
Marvin, thank you for your review. Best, Wes W., Senior Guest Loyalty Specialist, driversselect.
Good overall experience - everyone was very knowledgeable and attentive. Kyle and the rest of the staff couldn’t have been better with their customer service and friendliness. They were fairly busy so the wait times were a little longer than I’d like. But lastly and most important, my Mazda CX-5 was in great shape - exactly as advertised.
Aug 26, 2020
Response from current dealership:
Olumide, thank you for taking the time in leaving us this review. Although we are a high-volume dealership we try our best to create a personalized guest experience, so I'm glad we were able to do that for you and get you into your CX-5. Enjoy! Best, Wes W., Senior Guest Loyalty Specialist, driversselect.
Aug 17, 2020
We came in, waited for a few minute and this place is busy! I see why, because the cars are
impeccably clean and the car salesman was very professional. The car I test drove was in amazing
condition and was detailed beautifully. When I arrived the vehicle I had come in for, had sold.
Therefore, I left without a vehicle, but I left with a wonderful first impression of DriverSelect.
Aug 19, 2020
Response from current dealership:
Monica, although you weren't able to leave with the vehicle of your choice, I appreciate you taking the time in leaving us a review. Feedback from our guests (or potential guests) allows us to continue to provide great customer service, so thank you. Please let us know if there's anything we can do for you in the future. Best, Wes W., Senior Guest Loyalty Specialist, driversselect.
By the time we communicated, I'd already found another car I liked. But they responded immediately and offered assistance in finding the type of car I was seeking. They
maintained contact, in a helpful way, until I had definitely selected a different vehicle. Then they wished me luck. Very professional and prepared to help.
The people I’ve talked to have been nice, however I have asked for information multiple times that had to be “sent to the dealer to request”, such as an out the door price and walk around of the car. I have yet to receive that information, all the call center seems able to do is set up an appointment to see the car. Which is even more annoying, because I just want to talk to the person that’s going to be selling me the car. Being from out of town, I have to figure out a day when I can come on my day off to look at it, but don’t want to spend all day driving to a destination if I’m not going to like the information and product I see when I get there.
Rude. Unhelpful. Didn’t even try to make a sell. I would ask questions then have to reach out again to prompt an answer or response. Very short and snippy conversations like I was a bother. Would tell me one thing then someone else would call and tell me another. The sales person told me that the finance department “helps the people on the showroom first and helps virtual people whenever they can” like I was insignificant and didn’t matter. I felt like a bother to them from the moment I contacted them. Spoke to 4 different people there trying to get the deal closed. Got all the finance done. Reviewed the numbers and realized they had all of the figures incorrect. Reached out again for them to update the numbers correctly. A “manager” called me back and stated they would get the correct info right over to me. It has now been 8 days and I STILL haven’t heard a word back. I wouldn’t take a vehicle from them now if they were paying me to drive it daily. -100 stars from me!
Great selection at a great price. If you find something that you like, you better act fast. The inventory turnover is really quick. Vehicles are going out as fast as they come in.
Aug 7, 2020
Response from current dealership:
Jereme, I appreciate you leaving us a review. I'm glad you were able to find a great vehicle and an even better price, enjoy! Best, Wes W., Senior Guest Loyalty Specialist, driversselect.
Aug 1, 2020
Good
Aug 5, 2020
Response from current dealership:
Thanks for the review Logan. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Experience was ok. Some sales pressure but they were cordial about it. If you find a great
deal on a car, go for it. Come in with your pre-approval to lessen the pressure in the purchase
process. It was clear that the windshield was replaced but their attention to detail was
lacking in cleaning up the broken glass. I test-drove the car with glass shards on the dash,
seats and cut myself from it. I asked them to clean it but it wasn't done when I picked up the
car. Service lights were reset but doubtful they were actually performed. I paid my Mini dealer
to change, oil, service check.
Aug 5, 2020
Response from current dealership:
Frank, I apologize that the glass was not all cleaned up. I can say that the service was performed on your vehicle however, I understand your concern since the lights were not reset. Enjoy your new car. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Aug 1, 2020
thank you buy the suv yeiii
Aug 5, 2020
Response from current dealership:
Thanks for all the stars Veronica. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
The dealer was nice and helped us throughout the process.. The car wasn't as
clean as we were told that it would be after purchasing it, but that was a small
matter as we were going to clean it up ourselves.
Overall the experience was not bad. Old fashioned but not bad.
Aug 5, 2020
Response from current dealership:
Thank you for the review and congrats on your new car. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jul 30, 2020
Response from current dealership:
Thanks for the 5 stars Ricardo. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Despite COVID-19, there were lots people on the weekend we went which translate to lots waiting. Even we had an appointment to see and test drive the car, we had to wait 30 min. Stuffs are nice and they were wearing mask and customers are trying social distancing themselves. We ended up buying the car but the whole process took almost 5 hours.
Jul 29, 2020
Response from current dealership:
Congrats on your new vehicle Victor and thank you for the review. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jul 23, 2020
Response from current dealership:
Thanks for the review Patty. When you have time. please contact us to let us know how we could have made this a 5 star experience for you. Congrats on your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jul 21, 2020
Very helpful and glad I called them
Jul 18, 2020
Went there on a Saturday only to find out I needed to make an appointment. This was particularly annoying since I drove all the way from Denton. We made an appointment for 7pm. When we got there we were told they had 13 people ahead of us, so we left. I ended up making an appointment for Wednesday morning. Got there and everything went great. It was easy and the quickest we've purchased a vehicle.
Jul 21, 2020
Response from current dealership:
Thanks for the great review Chris and for understanding about Saturday. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jul 17, 2020
Bought a different car, but this was the easiest car buy ever.
Jul 21, 2020
Response from current dealership:
Congrats on your new car Renee. Thanks for the 5 stars. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Absolute worst experience I’ve had in my life at a dealership. Was buying a car put money down and drove from Austin to Dallas to pick it up in a rental just to be told they just sold it to another person. Can not tel you how infuriated I was in their process and how they handle their customers.
Jul 16, 2020
Response from current dealership:
Thanks Sasha for the 5 stars and congrats on your new car. We look forward to seeing you next time. Wes W Senior Guest Loyalty Specialist driversselect.com customer.care@driversselect.com
Jul 16, 2020
Response from current dealership:
Thank you for the 5 stars Cassandra and let us know if we can assist you in the future. Wes W Senior Guest Loyalty Specialist driversselect.com customer.care@driversselect.com
Dealer was helpful offered several options and mentioned that they had lenders that would assist with all credit types.
Jul 8, 2020
Response from current dealership:
Thanks for the review Fred. Let us know if we can be of any assistance for you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I had to send three emails before the salesperson answered my questions. He kept giving me two word replies that didn't address my issues, it was clear he was giving minimal attention to my emails.
Jul 6, 2020
Response from current dealership:
Jade, thanks for letting us know about this and I apologize the the delay in addressing your concerns. Please contact me and I will be glad to assist. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Terrible experience! I made an appointment and arrived on time. I waited for 30 minutes with absolutely no contact from anyone at the dealership. An hour later, I finally received a text from them asking if I was still at the dealership. Clearly, I had moved on and won't be buying a car there.
Jul 6, 2020
Response from current dealership:
Kelly, I apologize for your wait. It would be very helpful for us if you could give us more details about your visit so that we can learn from our mistakes. Please feel free to contact me at your concern. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 23, 2020
The experience was nice as well as the sales man. He answered all questions to the best of his knowledge. I'd recommend him if someone needed a vehicle.
Jun 20, 2020
I purchased my gently used 2017 Kia Soul. CarGurus helped me get set up with Divers Select. From the time I walked into the door I was greeted with a smile. Buying a car was so easy and hassle free. I will definitely will return in the future.
Jun 23, 2020
Response from current dealership:
Congrats on you new Soul Kimberly and thanks for the great review. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 17, 2020
Polite and willing to help
Jun 18, 2020
Response from current dealership:
Thanks for all the stars Jeff. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 12, 2020
Response from current dealership:
Thanks for the great review and congrats on your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 13, 2020
Response from current dealership:
Thanks for the 5 stars Sandy. Wes W Senior Guest Loyalty Specialist drive rsselect. customer.care@driversselect.com
Jun 9, 2020
Great Experience. Ashton Marrero-Haswell provided an excellent and fun experience.
Jun 8, 2020
The experience was ok sat around a little longer than I liked but overall ok just didn’t like they wouldn’t budge on there price no even for $300
Jun 12, 2020
Response from current dealership:
You are correct Robert that we do not negotiate. This is one of the many things that help us to provide a great vehicle at a great price. Thank you for the review and for letting s know about your experience. Wes W Senior Guest Loyalty Specialist driversselect. customer.c are@driversselect.com
Jun 8, 2020
Response from current dealership:
Thanks for the 5 stars Wendy. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I purchased a vehicle in April and was treated so well by Tremane and Gene, that I returned and bought another vehicle in June. If you visit ask for Tremane and he will more than take care of you! Best car buying experience!
Jun 8, 2020
Response from current dealership:
Thanks Ben for being a loyal family member and for letting us all know that Tremane provided a great experience for you. Enjoy your new vehicles. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I had to make multiple attempts to get my question answered. And the # listed is a call center, so I was on hold for several
minutes.
Jun 3, 2020
Response from current dealership:
Julie, I apologize for the wait time on the phone. Please let us know if we can be of any assistance. 214-593-1010 Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 3, 2020
Response from current dealership:
Thanks Kayla for the 5 stars. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Very odd experience. Found a vehicle I liked. Clean car fax. Good test drive. Asked if I could take it home for a night to have it checked. Then I said there was a local dealer that will inspect it that was a short distance away. The dealer couldn’t get me in that day but could the next day. I asked the sales guy if they would drop it at the dealership in the morning because I lived an hour away. I would pay the inspection fee. They said no we will give you 2 hours to get it inspected. The dealership said they needed 4 hours. Then I asked if I could put a refundable deposit down the said no only non refundable! I left and called later that day to ask if I could pick up the truck at 8:00am to take it to the dealership. They said will it be less than 2 hours! I said not sure. They then told me they would call me at closing and let me know. No call. Called my sales rep the next day. He said he was with a customer and would call me back. No call back. Crazy!
Jun 2, 2020
Response from current dealership:
Don, I apologize there was no follow up to your request, that is definitely not the impression we want to leave you with. Please contact me at your convenience, I'd like to hear more about your experience and see if there's anything I can do to assist. Wes W., Senior Guest Loyalty Specialist, driversselect.
May 26, 2020
Drove two hours to an appointment to find the salesman had the day off. No information left with anyone. Had no idea what vehicle I came to see! Long day, very unorganized operation. Struggled getting payment managed because this dealership only takes cash, debit cards for payment. No bank transfer! Really it’s 2020! Good prices but the quality of the experience was terrible! Can’t recommend because its just a completely unorganized operation.
Jun 2, 2020
Response from current dealership:
Trevor, I'm sorry to hear your experience was less than what we strive for. I'd like to hear more about it to learn what we could have done better, feedback only helps us improve. Please reach out at your earliest convenience. Wes W., Senior Guest Loyalty Specialist, driversselect.
May 24, 2020
Good experience!!
Jun 2, 2020
Response from current dealership:
Albert, thank you for your review. Enjoy your new vehicle! Wes W., Senior Guest Loyalty Specialist, driversselect.
Jun 2, 2020
Response from current dealership:
Lisa, thank you for your five-star review. Hope you're enjoying your new purchase! Wes W., Senior Guest Loyalty Specialist, driversselect.
May 18, 2020
They aren’t willing to work with you. It’s not a personalized experience.
May 25, 2020
Response from current dealership:
Rachel, thank you for letting us know about your concern. Please feel free to contact me about your experience so that we can hopefully turn this one into a positive one for you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
May 13, 2020
Response from current dealership:
Thanks for the review David. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
May 4, 2020
I did purchase a car thru Drivers Select. They had a great selection of cars and wonderful sales personnel. I would definitely use them again.
May 12, 2020
Response from current dealership:
Donna, thank you for taking the time to post this great review. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
May 4, 2020
The entire process was easy and efficient. A good experience.
May 12, 2020
Response from current dealership:
Thanks Mike for the review. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
May 1, 2020
Amazing service!!
May 7, 2020
Response from current dealership:
We appreciate the great review Marisol. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Apr 28, 2020
Quick response, provided what I asked
May 7, 2020
Response from current dealership:
Thanks for the 5 stars Eric. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
It was a nice experience and now I have a car that I love! Naod was nice and I recommend buying a car from here.
Apr 21, 2020
Response from current dealership:
Great to hear that Naod provided you with a great experience Carolina. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Apr 21, 2020
Response from current dealership:
Thanks Nikki for your business and for posting this review. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Apr 14, 2020
The sales agent was friendly and attentive. He made the car buying experience seamless.
Apr 15, 2020
Response from current dealership:
This is great to hear Sonya. Thanks for the review and enjoy you new vehicle. At your convenience, please contact me to let me know how we could have earned a 5 star review from you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Apr 11, 2020
DriversSelect had exactly what I wanted, just wasn't in the right state or mileage to own it. Shipping to the customer wasn't an option or to its sister company that was close to me..
Apr 14, 2020
Response from current dealership:
Shea, I apologize that we do not provide the services that you required. Those services would require us to charge more for our vehicles. Please let us know if we can assist you in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I went in just to test drive the car and really ended up liking it. The price was really good with the amount of miles it had. Kyle Bryant was my dealer and he was very helpful and has great customer service
Apr 10, 2020
Response from current dealership:
Thanks Monica for the 5 stars. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Typical upsale location. Tried to get me to look at cars I didn’t want, tried to get me to sign credit check documents before test driving the car, tried to add additional coverage to the car or refuse to sell it to me. Great car, not the most enjoyable purchasing process.
Apr 7, 2020
Response from current dealership:
Nathan, thank you for letting us know about your concerns. It would be helpful if we could speak with you at your convenience to clear some of these concerns up and hopefully turn your experience into a good one. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com 214-593-1010
Mar 28, 2020
Best car buying experience ever! Excellent customer service, easy with no pressure. I purchased a quality Jeep at a great price. Zach was awesome and I will do business with him again any day!
Apr 1, 2020
Response from current dealership:
Thanks Michelle for the review and for recognizing Zach. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 27, 2020
Response from current dealership:
Congrats Derold on your new vehicle. Thank you for taking the time to post this great review. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Really satisfied with the car itself, and their inspections etc.
We were at the dealership 4+ hours with no doubt 3 hours spent just...waiting. Not at all once but still. Had an appointment and still had to wait 40 min. It gets busy tho.
Kyle Willett was a good dude
Mar 27, 2020
Response from current dealership:
Thanks Jake for recognizing Kyle for providing you with great service. Thanks also for understanding that we were very busy. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 23, 2020
Response from current dealership:
It is great to see that you had a great experience with us. Let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 23, 2020
Response from current dealership:
Thanks Chris for the review and for your business. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 17, 2020
Response from current dealership:
Hi Joseph, we are very happy to have provided you with such a positive experience!
We loved our experience with Drivers Select and ended up purchasing a vehicle from them. We liked that our
sales person "Q" or Quintarius did not try to sell to us or pressure us and we had a very relaxed time exploring
the vehicle. We got a great deal and are loving our new truck!
Mar 17, 2020
Response from current dealership:
Congrats on your new truck. Thanks for taking the time to let us know that Q provided you with a 5 star experience. Enjoy your new truck. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 7, 2020
Although price is overall best
I believe sales guys are told to sell unneeded, at least in my opinion, extended warranties.
Absolutely NO negotiations on price or interest rates. They would not drop my interest rate from 4.5 to 4. Finance guy told me he would rather loose a sale. He did.
Mar 17, 2020
Response from current dealership:
Lorena, I am sorry that we were not able to earn your business. You are correct that we do not negotiate. We also do offer an extended warranty because, we would like all of our guests to be fully protected for years to come with their new vehicle. Let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
They have lots of cars to choose from and are priced very fair! That part is great! What I didn’t like was the pressure to buy their service plan which was between 3000-4000 dollars....and financed! When I found the car I wanted they first came to me with a list of monthly payments based on the length of my note and they added in the service plan that I didn’t want. They did not show what amount was being financed and did not show my finance rate. It was just monthly payments. He asked me if it looked ok. I told him I couldn’t answer that because what I was looking at tells me NOTHING! And it was very high payments too. That is when he TOLD me that the service agreement was added in. I told them I wasn’t interested in hearing about it and they insisted that I at least listen to them talk about it. They were slow at everything. I was there about 3 or 4 hours when I found the car I want at the price I was fine with 30 mins after I got there. Great price...not great service.
Mar 12, 2020
Response from current dealership:
Thank you for the review Stacey and for taking the time to let us know what we can do better. We do offer the service contact because we want our guest to be fully protected with their new vehicle. Enjoy your new vehicle and let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 12, 2020
Response from current dealership:
Thanks Cosandra for posting this review. It is great to see that we provided you with a 5 star experience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 5, 2020
Drivers Select was a great experience. They were able to get me in and out quick. Thanks to Damian for such good service!
I called DriversSelect and was informed that I had to use THEIR lenders as they did not take the pre approval I
had from my credit union. Therefore I decided we could not do business together, because I thought me
getting pre approved meant I was serious about buying a car. I also assumed their bottom line would be to get
paid even if it was my credit union that paid them.
Mar 12, 2020
Response from current dealership:
I apologize Shelia that you did not have a 5 star experience with us. We have many lenders that we use and we can accept your own financing that meets our requirements. I will be glad to assist you with this. Please feel free to contact us at your convenience. 214-593-1010. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 3, 2020
Great Dealership!
Mar 11, 2020
Response from current dealership:
Thanks Kiara. Let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Made contact with sales associate at the dealership.
She was most helpful and courteous as she assisted me with the vehicle with which I was
interested.
After going over and driving the car I decided on buying it, and it all went smooth without any
problems.
I am enjoying the car, and I would highly recommend their dealership!
The salesman Ashton was very informative. He was shadowed by a trainee Matt. Both these guys are very helpful in making the best deals
Mar 7, 2020
Response from current dealership:
Thanks for letting us know that Ashton and Matt provided you with a great experience. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 6, 2020
Response from current dealership:
Thank you Abay for the review. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
They were very helpful and responsive but the car I wanted sold before I had free time to see it, and other available cars did not have the options and colors I wanted. They did get one later, but I already purchased from another dealer.
Mar 6, 2020
Response from current dealership:
Thanks David for the review. I apologize that the vehicle you wanted sold before you arrived. Please let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Feb 28, 2020
professional service. satisfied with the purchase.
Mar 5, 2020
Response from current dealership:
Thanks for the review Ben. Let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect . customer.care@driversselect.com
Feb 27, 2020
Terrible service they were real pushy and told me I can only look at 2 vehicles then when I got there they couldn’t find the second one. Customer service was terrible
Mar 5, 2020
Response from current dealership:
Dan, thanks for letting us know about this and I apologize that we did not provide you with the great experience that we strive far. Please feel free to contact us at your convenience so that we can see what we can do to turn your experience around. 214-593-1010. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Feb 25, 2020
Driver's Select is a great option for car buying. The experience was different from what I'm used to, but in a good way. After contacting them about a vehicle I saw on CarGurus, they contacted me. I scheduled an appointment to look at that car and a few others that compared. They were very friendly, professional, and knowledgeable. I found the car the I wanted with an amazing deal that was several thousand under blue book value. No haggle, no stress of a typical "car salesman". I would definitely buy from them again.
Mar 5, 2020
Response from current dealership:
Great to hear that we had the perfect car for you. Thanks for the review and enjoy your new car. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I didn't end up making it to this dealer because I bought my vehicle elsewhere, but they were responsive to all my questions and very
respectful. Not pushy at all and I appreciate that.
Mar 5, 2020
Response from current dealership:
Thanks Alex and please let us know if we are able to assist you in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Feb 21, 2020
Great
Feb 24, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Feb 18, 2020
Very proactive, helpful, great to work with. Jeff was very friendly and straight forward.
Feb 24, 2020
Response from current dealership:
Hi there, thank you so much for your positive comments about driversselect!
Horrible experience. We had a deal drove back( over an hour drive) to complete the deal had paid them and signed all the documentation. At the very last minute they come out with an arbitration agreement to sign. They never mentioned this before. We will not sign it. These agreements protect the “ big guy” aka drivers select and leave the consumer unprotected against fraud. They said corporate policy. We say if your being completely honest and upfront there is no need for an arbitration agreement. We have bought many cars and this is the first time an arbitration agreement broke the deal. We will never go back.
Feb 27, 2020
Response from current dealership:
Suzy, you are correct that an arbitration agreement is one of the forms that is signed here as with almost all dealers. It actually protects both parties. It will not protect against fraud for either party. We will be glad to discuss this in more detail with you to clear up any misunderstandings. 214-593-1010 Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I spent several weeks visiting numerous dealerships looking for the right car and the right price,
for me. I considered traveling as far away as New York (1500 miles) to purchase a vehicle I saw
on line. But, on Saturday, February 1, 2020, I decided to visit Driver's Select (18 miles away) to
see a vehicle they advertised on Car Gurus. After seeing and driving the car, I was convinced
that she was the one, and in less than 3 hours, she was mine. The car salesman, Demeon
Washington and the guy from the finance department had excellent customer service skills. At no
time did I feel pressured or that I wasn't getting a great deal. I would definitely shop here again.
Feb 27, 2020
Response from current dealership:
I am glad that we were able to save you such a long trip David. Thank you for letting us know that Demeon was able to provide you with a great experience. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Feb 24, 2020
Response from current dealership:
We appreciate the time you took out of your day to provide this excellent feedback!
Feb 24, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Feb 24, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Feb 12, 2020
Great service -
Feb 24, 2020
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience!
Feb 12, 2020
We saw this car on CarGurus and knew it was exactly what we needed. We made a couple of phone calls and texts and the deal was done. We were in and out in less than 90 minutes! I’d recommend Driversselect to anyone.
Feb 24, 2020
Response from current dealership:
Hi, we are so happy to read such a great review about driversselect! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Feb 24, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Feb 9, 2020
Found car here..Roberto our car salesman was very helpful.
Feb 24, 2020
Response from current dealership:
We appreciate the time you took out of your day to provide this excellent feedback! Thanks again and have a happy day!
Feb 4, 2020
Their customer service was great. Our salesman was very professional and friendly. He had the car brought up perfectly clean and ready. We test drove it on our own which was nice because we could get a real feel for it. When we told him we wanted to buy it he worked with our schedule to make sure we could take it home that night. The no haggle policy is great. We love the car. We would buy from them again.
Feb 24, 2020
Response from current dealership:
Hi, we are so happy to read such a great review about driversselect! Thank you, and have a fantastic day!
Wonderful experience buying this car from this dealership! Their customer service was awesome and they stayed in constant communication with me about this vehicle! I recommend working with Silvestre! He was very kind, patient and he didn’t try to force me into buying anything I didn’t want! This was truly a no hassle no haggle purchase! I love my new car! I would recommend this dealership to anyone!
Feb 24, 2020
Response from current dealership:
Thank you so much for your positive comments about driversselect! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 29, 2020
They had the car and it was all it was suppose to be. Great salesman made the experience good.
Feb 24, 2020
Response from current dealership:
We appreciate the time you took out of your day to provide this excellent feedback!
I went into this dealership tonight with my mind set on purchasing the 2017Dodge Challenger R/T for $23,989($24,000) although I was trading my 2015 Dodge Challenger SXT PLUS owing about $13,100. The salesman James Hamilton was great. He did what he could do, at least that’s what I thought. He brings me a planned rate that’s figured out with a 7.9 interest rate(my credit score 704) with a $1,000 down looking at $640 a month♀️ for 60 months. That’s waaayyy too much! My current payments are $460 with GAP. So I negotiated that if I put down $1000 I’ll settle for 465 monthly payment for 72 months. The salesman went back and did what he did and stated the warranty on the vehicle(manufacturer’s) is about to expire....that does not have anything to do with the price of the vehicle. I told him if they can get my payments to $465 I’ll squeeze $1500 to put down just on the strength that I really liked the car. I left this dealership feeling so alone. They did not work with me
Feb 27, 2020
Response from current dealership:
Ashley, I apologize that we were not able to assist you. There are many circumstances and factors that go into the final car payment. We will be glad to discuss this with you as to why we could not match the payment you wanted. 214-593-1010 Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Driversselect was outstanding experience. Adrian Mora was patient, caring, and even stayed 2 hours beyond his shift. I would definitely recommend them.
Feb 24, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Easy to buy a car when paying with a cashier's check. Took them a few days to address tint film coming off of rear windows. They told me to get them repaired and I would be reimbursed
Jan 22, 2020
Response from current dealership:
Thanks Carley for the great review. And, yes, we will be glad to cover the cost of the tint repair. Enjoy your new vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Nice car my credit is 751 but after the paper work the car was 44000, so 609 a month for 72 months. I dont think so buddy. A 2020 es 350 starts at 39000. Lost my service for life
Jan 21, 2020
Response from current dealership:
Robert, we will be glad to check into this and explain all the costs at your convenience. Not sure without more information if you were purchasing warranties and so forth. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jan 13, 2020
Easy experience
Jan 21, 2020
Response from current dealership:
Thank you for the 5 star review. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jan 17, 2020
Response from current dealership:
I am glad to hear that the salesperson was helpful. Please let us know if we can be of any help with your new car search. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jan 17, 2020
Response from current dealership:
Great to hear this Vik. We will be glad to assist you in anyway we can. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
It went very well, but took longer then expected because they would not work with my Credit Union. We wound up financing with one of their lenders to secure the vehicle, but now have to go back to my credit union to refinance it. Totally unexpected. Not that it made any difference in the end, but it would have been nice to know this up front.
Jan 9, 2020
Response from current dealership:
Thank you for understanding about our financing policies and for the review. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I had a really bad experience with a salesman named Selene. I called asking about a particular vehicle and was advised by Selene that they had it in their inventory. It was an evening call and since I live 5 hours away from the Dallas area I needed to get confirmation that it was going to be available the very next day so I could book a flight and hotel for my stay. He advised me that people were “looking” at this particular vehicle and wouldn’t confirm the status of its availability until 10:00pm when they close their showroom floor. He said he would call me later that night and let me know. He never did. Since he didn’t call me, I called him again including a text message and never got a reply. I didn’t get any response from him until 3 days later. His response was, “car is still available”. The sense of urgency and lack of communication including poor customer service was astonishing! By far the worst sales experience I have ever dealt with my entire life. Extremely disappointed.
Jan 8, 2020
Response from current dealership:
JP432, this is the type of information we need so that we can learn from to improve our service. I apologize for your inconvenience. I will speak with our sales manager about your experience. Feel free to contact me at your convenience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jan 9, 2020
Response from current dealership:
Thanks James for your review. This means a lot to all of us but, especially your salesperson. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Dec 25, 2019
1. Car was dirty had to request cleaning.
2. Finance manager stressed me out when she overcharged my trade-in loan payoff per diem. She vigorously argued with me that it was correct.
3. Finance manager tried to overcharge the loan interest rate by one percentage point.
4. 4 1/2 hours to complete purchase.
5. I don’t trust this dealership.
Dec 31, 2019
Response from current dealership:
Thank you Stephen for helping us to stay on our toes. I apologize for the concerns you experienced with us. I am glad that we were able to resolve them. Please let me know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect.
customer.care@driversselect.com
customer.care@driversselect.com
Dec 23, 2019
Received call from dealer, followed by text.
Helpful and informative. Reviewed several of the model we were interested in, sales Rep was very accommodating. Would recommend to friends and family.
I can’t give this experience a more unsatisfactory rating. I made an appointment with Justin and I showed up to that appointment to find the car had sold; and he hadn’t contacted me to inform me. When I showed up he was very flip and ride. If you wan to be treated horribly please buy from here!!!
Dec 26, 2019
Response from current dealership:
I apologize that the vehicle you were interested in sold before you arrived. Thank you for letting us know about not meeting your expectations. Please contact me at your convenience so that I can learn more about your experience so that we can learn from this. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Dec 20, 2019
DriverSelect was easy to work with. They responded quickly to my questions.
There were no hassles. They worked with us to find the best interest rate. The
saleswoman was kind and helpful. The listing was accurate. I'd definatly
recommend DriverSelect.
Dec 19, 2019
Overall the experience was a good one. I had done my research previously and knew exactly which car I wanted . The salesman was very helpful and I was in and out within an hour and a half. I did have to negotiate for a full tank of gas. The sales manager said all the cars they sell only come with half a tank. I was prepared to walk out if they couldn’t fill the tank. They filled the tank and I was satisfied. There was a little bit of high pressure sales going on by the manager to get me to purchase an extended warranty and of course, he was focusing on my monthly payments being lower with the extended warranty and not mentioning that the overall cost would increase by almost $3,500 dollars. I declined the additional warranty. In addition, the music that was being played in the showroom was a little loud, and I asked to go into a quiet office when I was talking to my bank on the phone.
Dec 18, 2019
He provided answers to my questions
Dec 11, 2019
Great experience. It was pretty simple, I looked at the vehicle online...caught an Uber over to the dealership and 2.5-3hrs later...I was driving
home in the exact car I saw online, for a great price and lots of value. Thanks.
Dec 7, 2019
Great place!
Nov 26, 2019
My experience with Driver Select was none other than fantastic. My salesperson Mary was AWESOME! She made sure she got the best deals possible worked out for me
Dec 26, 2019
Response from current dealership:
You are correct that we do use our lenders. However, you are welcome to finance your vehicle anywhere you would like however, there are steps that need to be taken to do so. Please feel free to contact us and we will be glad to assist you. W es W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Nov 19, 2019
Great Experience. Friendly staff.
Nov 17, 2019
Purchased the vehicle. Satisfied
Nov 13, 2019
The sales agent (Mark Pedersen) that assisted me was very aggressive selling his insurance products and very rude and did nothing to help us achieve the desired payment we were looking for. He would go away from our desk and than an hour later he would come back to give us updates. I will never recommend this dealer to anyone.
Dec 11, 2019
Response from current dealership:
Jovany, it is never our intent to be rude. I apologize for your experience with us. Please feel free to contact me if there is anything I can do to help turn your experience around with us. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Nov 13, 2019
Great experience. No pressure sales
Nov 8, 2019
Best part is they don't charge unnecessary fees like other dealers, it's TT&L plus another 200 and that's it. The best place to buy a used car, better than any other dealer in the Dallas Ft Worth area. Will buy my next car here too
Nov 6, 2019
Not a good experience. Price was
right but still like any other dealer
with delays, broken promises and
false assurances. They added gap
insurance to purchase without my
consent then tried to distract me
from the final price by focusing on
the affordable monthly payment.
They say and advertise a 45-90
minute purchase process, but took
over 3 hours. They say and
advertise a fully inspected and
cleaned vehicle, but my purchased
vehicle was presented in cleaned
with stains on seats, coke spills on
a/c vents and crayon marks on
plastic mounding. Front wheels
need balancing as the car shakes st
hwy speed. Parking brake needs
adjusting. I have to give up a day to
travel back across town to get
issues rectified that I was promised
were going to be done while the
purchase process was being done
but they were not. If you can handle
the disappointment and stay on top
of your salesman, you will get out of
there with a good deal.
Nov 13, 2019
Response from current dealership:
Robert, we will be glad to resolve your concerns with your vehicle and to clear up any questions about our financing. Please feel free to contact us at your convenience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Sales manager wasn't responsive with phone calls, emails, or texts. Had an agreement on vehicle for purchase. He sold vehicle to another party without further communication with me.
Other staff was apologetic and tried to find another vehicle for me.
Dealership seems to have good prices on vehicles from time to time.
Nov 7, 2019
Response from current dealership:
Mark, thank you for bringing this to our attention and I apologize for the inconvenience. Please feel free to contact me so that I can get some more information from you. I would like to make sure the sales manager is aware. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Not impressed, in today's day and age they will not bring a car to you to test drive nor will they discuss wiggle room on the price, not wanting to sell a Lincoln SUV too much I see. There are plenty of other dealers that provide customer service and I will choose one of them to purchase my next car.
Dec 18, 2019
Response from current dealership:
Hello, I'm sorry you did not have the customer service experience that traditional dealerships provide. The reason we do not negotiate on price is because we take great strides in order to provide a great vehicle priced 20-40 percent below market value. I hope to one day change your opinion of us and let us put you in an almost new vehicle at a great price! Wes W., Senior Guest Loyalty Specialist, driversselect.
Oct 24, 2019
The sales man were very helpful but the problem was they didnt want to help or negotiate after they messed up on mileage on a car...the mileage online said 19,000 but when I got to dealership had deal done they came to me and said car really had 50,000 miles i was like okay well take off something cuz now the car should be cheaper...well they wouldn't even try ..well now 2 weeks later the price dropped almost a 1000.00 hmmmm doesn't make since....loss of sale!!!! Considering to they called me to come back and purchase this car after I drove 4 hours twice and still didnt want to help as well...
Oct 30, 2019
Response from current dealership:
Starla, I apologize for the miles being listed incorrectly. We try our best to make sure every vehicle is properly represented. Please let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Oct 22, 2019
Great people. I purchased this car.
Oct 20, 2019
Streamline professional service. Will use them in the future! Drivers Select is the place to buy your next car!
Oct 17, 2019
Informative, and kind in answering my questions.
Oct 11, 2019
Good
Oct 5, 2019
Lots of options.
Oct 2, 2019
Dealer was not flexible and dealing with us on price and when asked about newer tires, they were not flexible and put new tires although they were 50% news, but still they should’ve either lower the price or put new tires and it took almost forever just to do paperwork and they wouldn’t give me a full tank of gas which was unsatisfactory instead they gave me a little over a half so no I will not recommend
Oct 30, 2019
Response from current dealership:
Raul. not replacing tires when they are not needed is one of the many ways that we are able to keep our prices low. The state requires 2/32's to pass the tires and we double that to 4/32's, If we put new tires on each vehicle, that would raise the cost for the guest quite a bit. I hope you are enjoying your vehicle. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Sep 25, 2019
They listed this car as an f-sport and it wasn’t. Drove all the way to get it. They are nice but very transactional- “large volume dealership” the salesman kept saying. This basically means they just want to sell as many as they can so the vibe is- what do you want? Fill out the paperwork. On to the next person.
Oct 2, 2019
Response from current dealership:
Thank you Betsy for letting us know that we had this vehicle labeled incorrectly. We do our best however, sometimes one will slip by. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Not happy with this dealer. Found an Audi Q5 that I wanted to purchase. Spoke with a sales person (James H) who I told I wanted the car and because it was Friday afternoon, I told him I would
pick it up on Monday. Saturday morning, I spoke with James again and told him I was going to get the cashiers check and he asked me to send him a photo of front and back. Thirty minutes later
after getting my cashiers check, I called to speak with James but because he was not available, spoke with another sales person who told me the car had been sold! When I called back to speak
with James, he still didn't know the car was sold. I tried every way possible to make sure this car was held for me until Monday. I offered to give them a debit card payment, to put the $500 hold
on the car... absolutely anything they wanted and still James did nothing to even try to help me get this car and in fact, allowed me to waste hours of my time with banking for nothing.
Oct 2, 2019
Response from current dealership:
Allen, I am not sure what took place here. However, I would like to learn more from you so that we can make sure this doesn't happen again. Please feel free to contact me at your convenience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Had a great experience! First time buying a car here. Christie was my first point of contact. She helped right away. I could tell it was busy. But she helped me get started. Hats off to her. Dean Lee was awsome! He took care of any concerns I had. Great communication on every step of my purchase. I will be back again to purchase another vehicle. Thank you all!
Sep 21, 2019
The service was great because there was no hassle.
Sep 17, 2019
I went in and test drove this car but it was too small for my family and I. After researching more cars I ended up buying another model suv. Overall my experience went very well and was hassle free. My husband will be back to get a car in a few months.
Sep 14, 2019
Bought a irridesent White Pearl Malibu with a moon roof, my wife loves it , enough said !!!
Sep 12, 2019
I purchased this beautiful car not even 3 days after i contacted them! Very fast & helpful service!
I purchased this car. The first time I called and spoke to someone he said he would call me back after it was finished getting brakes. He didn’t. I called again and was lucky to talk to Chandler. He was amazing, informative, walked us through everything and handled it all so quickly and efficiently. Best car buying experience ever!
Sep 1, 2019
Awesome experience
Aug 27, 2019
Pleasant to talk to very informative.
Aug 24, 2019
One of the sales person that attended to me was very professional and helpful and I ended
buying the car. I will recommend driverselect to any person
Aug 22, 2019
The car I wanted to view had been sold by the time I was able to get to the location.
They did have another vehicle for me which I purchased and am totally satisfied with. Robert did a great job.
Aug 20, 2019
I don't know about their car, but they have a lousy customer and finance service! First of all they very limited their own list of financial institutions they you can borrow from. Their website would not submit application and neither would tell you what exactly was wrong with filled out information. So, we called them up. But their representative insisted that we apply online. When we told him about problems on their website, he finally connected us to live person in finance. He took down our information but didn't give any answer right away. He put us on hold but actually ended the call! Gave us no reference no. or anything. We called them up again twice only to find out that we were that number in waiting for any answer back from them. Our own bank Chase approved and gave us rates right away. Long story short, we didn't buy from them. Instead bought a certified one from another authorized Lexus dealer in town
Sep 11, 2019
Response from current dealership:
Mohammad, I am sorry that we were not able to assist you. I hope you enjoy your new car and please let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Aug 18, 2019
good at follow-up
Aug 18, 2019
This dealer responded quickly and was very professional and helpful.
Aug 13, 2019
Mariah worked very well with me in getting the car I wanted. However the finance department was a little pushy on the warranty. Overall had a great experience with Mariah!
Aug 13, 2019
It was the best experience we've had in buying a new car. Our salesman was the best ever. Very professional, had everything ready, did not waste our time ..... A real positive experience!!!
Aug 6, 2019
The representative did make contact with me. He was not very helpful. I had a few questions he agreed to get answers to & return my call. I have not received a call back.
Aug 12, 2019
Response from current dealership:
Odis, I apologize that you have not been followed up with. Please contact me at your convenience so that I can get your information and have the sales manager follow up. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Aug 6, 2019
They did not respond to my online inquiries. I had to contact them. They did not provide an accurate description of the conditions of the
vehicle. The check engine light was on and they did not provide the truth on what the problem was. They wanted to sell me the vehicle
knowing that it was throwing codes P0012, P0016, and P0300. The motor after warmed up was misfiring and making a slapping or
knocking sound under the passenger valve cover. The Shaker 500 stereo needs replaced. The driver seat button that moves the seat
forward and backward has a short causing it not to work properly. There was a joke made that I needed a phone book to test drive the car.
I have been short all my life and I did not appreciate it. I was mislead by the salesman, sales manager, and the GM. The sales manager
talked to me like I was a child. My wife and I were patronized and given childish analogies on why the price could not change. He said if I
want the car he leaves @ 8PM then walked off.
Aug 12, 2019
Response from current dealership:
Bob, everything that you stated above is not what we strive to provide each guest. I very much apologize for your experience with us and will be following up with the manager today. Please feel free to contact me at your convenience. customer.care@driversselect.com Wes W Senior Guest Loyalty Specialist driversselect.
Aug 5, 2019
I appreciate that they contacted me early the next day, but I believe the car was already gone.
Aug 5, 2019
Ask for Sidney no hassles & very accommodating. Best car purchase experience we've had.
Aug 4, 2019
One of the best car buying experiences we have ever had! Will definitely be going back!
made appointment with understanding I would be contacted if deal changed. arrived with
cashiers check in hand, car gone,no contact made. despite repeated contact made by me.
but to add insult the sales man first lead us out to see a car that wasn't there, but showed
us other inventory, should have said upfront car gone. our sales rep tried to sell us us on
another car with front and rear tires not a match in make. not what expected, sales
manager did a stellar job in fixing up blemishes and was good to deal with. sales rep we
dealt with was not the one who failed to make contact, wasted 3 hours in drive time and 3
hours at dealer, gas, dallas traffic and tolls not a good day..hard to make a non refundable
deposit without seeing car
Aug 12, 2019
Response from current dealership:
I apologize that the vehicle you were interested in sold before you arrived. Our vehicles do sale very quickly and are for sale until there is a deposit on one or there is a guest here purchasing it. Please let us know if we can be of any assistance in the future. customer.care@driversselect .com. Wes W Senior Guest Loyalty Specialist driversselect.
Contacted them about a vehicle. We live out of town. Applied for financing (which they ran and we were approved) and bought a plane ticket to come pick up the vehicle. The next day they called and told us they’d sold the vehicle. Their response was “he got here first”. VERY displeased. Not only did they run our credit BUT we are not out $250 plane ticket.
Jul 30, 2019
Response from current dealership:
I am sorry to hear about this. However, all of our vehicles are for sale until there is a deposit on them or someone is here actively working on purchasing. If we can be of any assistance in the future, please let us know. Wes W Senior Guest Loyalty Specialist driversselect customer.care@driversselect.com
Jul 26, 2019
Great service I will buy my cars there from now on
Jul 25, 2019
Love love this place. Will be a return customer
Jul 22, 2019
Very helpful and attentive!
Jul 19, 2019
Great info
Jul 9, 2019
They were quick and efficient. They made my first time buying a car quick and painless, would definitely refer.
Jul 7, 2019
Good
I called them after going to another dealer first and purchasing anything. I stopped and did purchase from them. The wait in Finance was longer than the test drive. They had taken the radio antenna off to prevent theft. However they did put it on prior to me leaving. I called immediately after getting home and realizing why the reception was so bad. I have been able to talk with the salesman once. Other than that no response from him. No antenna still and no returned calls. I have ask that it be overnighted to me since it has now been a week.
Jul 2, 2019
Response from current dealership:
Thank you for your review. Please contact me and I will locate your antenna and get it to you. I apologize for the inconvenience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Pros:
Great prices.
Still on warranty cars with only one or two owners, and no accidents.
Cost-saving sales process.
Cons:
Cars get sold fast, so can be sold from under you.
They don't take no for an answer on add-ons like additional warranty and gap insurance.
Hard to get them to fix things or give you missing parts after the sale.
This was definitely a whole new experience- all volume based so selling and a very specific buying process- obviously no negotiating AT ALL-take it or leave it price but agree price was great, financing options unless paying with cash almost had ot be routed through them, etc....
Jun 26, 2019
Response from current dealership:
Thank you for your review. You are correct that we do not negotiate and it is true that if you use one our banks the financing goes faster. Our finance team will be glad to explain this much better than I can. I will be glad to have them contact you if you would like. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 16, 2019
Contacted me. Initially was persistent then stopped emailing. Weird for a car salesmen.
Jun 19, 2019
Response from current dealership:
I am sorry to hear about this and thank you for letting me know. Please contact me at your convenience to see if we can help. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 15, 2019
I was contacted by email quickly. My questions were answered. Thank you.
Jun 14, 2019
Good experience
Jun 11, 2019
Overall pleasant experience for buying a vehicle. I would recommend DriversSelect and I will purchase future vehicles from them.
My experience with driver select was horrible and very unprofessional and I felt like I got ripped off financially they supposed to sell me a 2017 Volkswagen Passat.. ...but they sold me a 2016 bait and switch I didn't realize it until 3 days later I had to bring the 2016 Volkswagen Passat back to Echo Park driversselect to get the 2017 and I lost $1,000 on the value of the car and I only had the car for 3 days I am very unhappy with that dealership
Jun 19, 2019
Response from current dealership:
I apologize for your inconvenience and I assure you that this was a true accident. I am glad that we were able to get this corrected for you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
You receive blanket email without any valuable info and picof vehicle. Still dont if vehicle is available.
Jun 19, 2019
Response from current dealership:
Thank you for letting us know about this. I apologize and if you contact me, I will make sure a salesperson answers your questions. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Jun 10, 2019
Great concept
Jun 9, 2019
Good service
Jun 8, 2019
Response time was Great. Vehicle in question was already sold. The dealer sent me a list of similar vehicles I was looking for. Pleased with service. Thanks
Jun 4, 2019
Great experience! Hassle free.
Jun 1, 2019
Quick response and as stated very up front and no hassles
The absolutely most horrible dealership experience ever
in the history of car buying! They sold the car we had
already had be approved for through my own bank to
someone else, so what the finance manager did was ran
my credit with one of their credit union (without my
permission and I had already gave them my approval
from my bank) they did that so they can get more of a
kick back from their own bank. The so called sales
manager "Jay" lied to my face and has avoided me still to
this day because I told them that they needed to reverse
the inquiry they did because they didn't have my
permission to run my credit when I already had my own
finance approved. Jay and finance manager are not to be
trusted. Trust me stay wayyyyy awayyyyyy from
DriverSelect! They are CON ARTISTS to the upmost!!!! I
would spend three times as much some where else than
get a free car from driverselect! Do yourself a favor and
stay very very very far away from driverselect! Just a
HORRIBLE place and sales tactics
Jun 6, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your trouble however, I am sure that we can get this resolved. Please feel free to contact me so that I can get your information to have the proper person to assist you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.om
Tried to pressure me to come to the dealership by telling me the car would sell fast instead of answering my questions.
Jun 6, 2019
Response from current dealership:
I apologize that this was your experience with us. We do have a very fast turnover with our inventory however, we are still glad to answer you questions. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.om
I bought this car and it had animal hair all over the car it's been 2 weeks and I have spend so much money detailing this car to get rid of the animal smell . I was very very disappointed . I would never buy a car at drivers select/ Echo park . They charged me money that was unnecessary and I call them leave messages and noone ever returns my calls. The whole experience was just horrible.
Dec 18, 2019
Response from current dealership:
Hello, I'm sorry your vehicle was not cleaned properly at the time of your purchase - this is certainly not our standard and if we haven't already addressed it, please let me know. In regard to the unnecessary charges, I would like to know more about this so that we can resolve your issues. Please reach out to me at your earliest convenience. Wes W., Senior Guest Loyalty Specialist, driversselect.
May 22, 2019
Adrian was above and beyond helpful. I was not the easiest of customers and he handled it like a champ. Very impressed.
May 18, 2019
I got the car I needed easy to work with. Excellent service i recommend
May 16, 2019
Got info and answered questions immediately
I had them pull my credit to really talk numbers and payments, well when there was about $7k not accounted for i asked them to email me a breakdown and go over it with me (i live 2 hours away) i could not get anyone to call back or email me. I called 4 times trying to get a call back and nothing...
Dec 18, 2019
Response from current dealership:
Hello, I apologize you were not able to get a hold of anyone to go over the numbers and answer any questions you may have had. Please give us a call if you still need assistance with your car search. Wes W., Senior Guest Loyalty Specialist, driversselect.
May 14, 2019
Very informative an to the point!!! Which I like a lot.
May 13, 2019
Worst ever, if you don't want to use their financing they treat you like you are wasting their time. You don't count . too many other places to buy cars to put up with that.
You want details, After waiting for 15 to get a salesman to talk to the first thing I was asked was about financing, I tole them I had my own, attitude changed. They do internal and cant hold anything or the car could get sold. I told them I am pre approved it didn't matter. Got a follow up call which I was happy to get but his attitude was the same and he even said "this was the way they did thing and the way of the future for lots of dealers. Well that is not my way and I was able to get what I wanted elsewhere where my business and outside financing was accepted.
Dec 18, 2019
Response from current dealership:
Myke, while it is true we partner with a handful of financial institutions in order to provide great rates, we also strive to provide great customer service in doing so. I sincerely apologize this was not your experience and would love an opportunity to speak further with you on this. Wes W., Senior Guest Loyalty Specialist, driversselect.
Not a car dealership. Finance sellers. I tried to buy a mustang but needed purchase agreement to be financed from credit union. They only give a quote in which their letterhead is not legible and has “for internal use only” title.
Dec 18, 2019
Response from current dealership:
Cezil, lenders do require certain documents in order to provide financing and I'm sorry if we didn't get the proper documents to you in order for that to happen. Please reach out to me at your convenience so I can learn what happened. Thank you. Wes W., Senior Guest Loyalty Specialist, driversselect.
Easy shopping experience for the most part, I had emailed my information in hopes I would be out of the dealership faster but I was done in 2 hours. I would have liked the vehicle to had been a little cleaner, as there was hair and some sticky residue, Cheeto crumbs, black smudges on the headliner, some water marks along the side of the console, and an old under mat for a car seat for a child tucked in the back compartment. Being that I drove two hours to purchase the vehicle, I was in a bit of a hurry and didn’t see these things. All of that aside, the transaction was easy, the customer service was polite, and the vehicle is perfect for our family. Drivers select has amazing prices and was pretty easy to deal with. Would buy from again.
May 8, 2019
Satisfied response,
May 6, 2019
Had a good experience, will definitely check them out next time in need of a car.
Apr 26, 2019
The entire staff was attentive to what we needed. They didn't pressure us but made clear what the options were. I would use them again.
Apr 25, 2019
I went on a Saturday afternoon... it was very busy. I mainly wanted
to look at the two vehicles I'd seen on the 'net. since I'd received a
response from a salesperson, I asked for him, and was told that
he'd be contacted and I'd see him soon. The young salesman
came / introduced himself to me and my wife. He said to follow him
and he'd take me to the car. He searched for the other car, and
later told me that it couldn't be found. The car I did see didn't
appeal to me, although I'm still planning to buy a Genesis. I didn't
feel free or was made to feel that my wife and I couldn't be trusted
to look around. Of course the way it's set up, I can somewhat
understand the reason for not being able look around the lot.
Apr 25, 2019
Excellent car buying experience. The sales person was not pushy and answered all the questions and helped me with the trade and financing without the typical high pressure dealership sales guys. Very pleasant experience and I would recommend these guys for any body who on the market for a car.
Apr 25, 2019
The salesman took an interest in finding me a vehicle.
Apr 19, 2019
Perfect
Apr 18, 2019
Good
Apr 15, 2019
Great!
Apr 12, 2019
Shannon was great to work with. Informative and no pressure.
Apr 10, 2019
great customer service
Apr 10, 2019
Professional and responded promptly
Apr 5, 2019
The dealer at Driver Select was beyond helpful...I filled out my app online and I test drive the car the next day and took it home within a hour...I’ll for sure go back
Apr 2, 2019
very Nice Place to shop for used cars. No haggling No negotiations. No need to go back and forth.What you see os what
you get
Apr 1, 2019
Great service
Mar 27, 2019
Excellent
Mar 26, 2019
Great experience
Mar 25, 2019
Chandler and Dean at DriversSelect were very helpful! I would recommend DriversSelect!
Contacted DriversSelect and immediately received an email response from their business. Then later that day, Ivan from the dealership called and answered all our questions. We arranged to purchase the car and it was amazing how quick the deal came together. The dealership made it very easy and there was no pressure to buy additional packages. We were in and out in under 1 hour and drive away with the new-used car that was a GREAT price.
Mar 27, 2019
Response from current dealership:
Christopher, I apologize that this happened. Please contact me at your convenience. I would like to know what happened so that we can make sure this doesn't happen again. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Received email with offer to test drive. Price was about 1400 above my target, car was for my son. Had they come down 500 or offered warranty or anything I would have purchased but they just advised to find another car.
Mar 24, 2019
Response from current dealership:
You are correct that we do not negotiate. If you locate another car that you are interested in, please let us know. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Mar 13, 2019
Kyle explained everything up front and went above and beyond to work the sale into our limited time there (we were traveling to a meeting and didn't think we would have time to make a deal that day, but did want to see the car). Thanks again, Kyle!
Driversselect was a fantastic experience from start to finish - from their modern and spacious facilities upon entering, to their massive fleet of quality vehicles - they were like no other used car dealership I’ve ever encountered. Most importantly their people were personable, jovial, and caring - great listeners and willing to earn your business. I trusted their suggestions and ultimately the deal that was delivered for my family’s vehicle.
I had the pleasure of working with James and Sales Manager, Gene. They were a great team, James handling the details and customer care with professionalism and extreme likability, while Gene was the sounding board and company advocate who was able to work towards a win-win solution. He showed tremendous poise and proficiency, a great listener and strategist.
It was truly a family affair with all the staff I met. I strongly recommend this dealership for all your used car needs. Thanks to you all and God bless!
Mar 1, 2019
Great experience, unfortunately I didn't like the car, but would recommend
Feb 28, 2019
My experience at this dealership was very good. Everyone I came into contact with was helpful and pleasant. I ended up buying the vehicle and am very satisfied with it. My only suggestion is that you get financing from someone else first because the interest rate at dealer select are pretty high.
Feb 23, 2019
The dealership contacted me I'm a prompt manner and answered any questions that I had.
Feb 18, 2019
Very punctual and polite And knowledgeable
Feb 17, 2019
Drivers Select got back to me promptly and i visited the dealership to do a test drive. I was impressed by the experience and professionalism,too. Thank you Dan Dasch for your help and i look forward to buying a car soon with your help.
Feb 11, 2019
My experience was great my salesperson Tommy Kirk was outstanding he helped me with the car that I want it and he also pick me up at my home to pick up my vehicle I have left at the dealership the next day.
Jan 23, 2019
David was very thorough. I drove 3 cars. I chose not to buy because I needed more for my trade. I would go back there for a car the prices were fair and it was a good experience.
Jan 12, 2019
Very helpful
Jan 8, 2019
They were quick to respond and very helpful
Jan 5, 2019
Every thing I needed to know was answered and I had no problem thanks
Jan 5, 2019
I love their prices and their selection of cars
Dec 28, 2018
Good experience
Dec 21, 2018
They are the best car dealership I have ever dealt with in terms of everything.
After a week of phone calls, texts, emails about what I could and could not do with them and the vehicle I was interested in, I decided to
suspend my business with this company due to them not listening to my wants and needs.
Dec 20, 2018
Response from current dealership:
Thank you for posting your review and letting us know you have some concerns. Please feel free to contact me and I will be glad to assist you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Dec 14, 2018
It was great! No nonsense haggling, very straightforward. I indicated an interest, I was contacted quickly, bought the car the next day.
Dec 13, 2018
Painless deal!
Dec 13, 2018
Terrible, phone number listed goes to an automated system that would not recognize the option selected. We were contacted after an hour or so after filling out information on line. We wanted to put a deposit down to hold the car and we were advised that it would only hold the car for one day. We understand you have a business to ru , but sometimes it’s beneficial to work with a customer than to push them away to another dealer. We live several hours away from the location of the vehicle and had hoped to purchase this vehicle but with the phone system, lengthy response time and indifferent attitude towards the customer, we don’t hold any hope of purchasing a vehicle through your agency.
Dec 20, 2018
Response from current dealership:
Patrick, I understand the inconvenience that can happen sometimes since we can only hold a vehicle for one day. This one of the many things we do that make our prices so low. Please let us know if we can be of any assistance in the future. Wes W Senior Guest Loyalty Specialist driversselect.
Dec 12, 2018
I was immediately contacted by phone and set a time to test drive. process of buying was very easy and Tommy was wonderful. Made me feel
very comfortable and confident with my purchase.
Dec 11, 2018
I was disappointed. I had my car for 2 yrs. Made payments on time. No lates and was told I needed a co-signer.! Very disappointed due to the fact, this SUV was the same price as my car that I previously owned and paid on time. Not sure what, why they felt I need additional person on the loan.
Dec 11, 2018
Response from current dealership:
Juanita, I understand your frustration however, there are many variables that our lenders use to make a financing decision. I will be glad to discuss this with you in detail. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
I loved all the experience. It was my first time to buy a car alone. I was nervous but with friendly customer service and an excellent dealer that goes above and beyond for me, i made a great choice to buy my car.
Dec 11, 2018
Response from current dealership:
Awesome! We are so honored to have helped you purchase your first car on your own! We wish you safe and happy travels in your nearly new car!
Dec 7, 2018
For context... we are out of state & only worked with dealership via phone. We found an Armada that we were very interested in and already had financing arranged...we were ready to buy. This dealership has a strict outside financing policy, so we went with their financing instead. While they took ALL day to process financing, the Armada sold. As we looked through their inventory (because we are now financed with them) we found a Honda CRV perfect for my parents. And it happened again. While processing financing for my parents the CRV sold. Is this bait and switch? Not sure. But we are both now financed at dealership and would have to switch and buy different cars than they baited?
They did offer us another Armada they had in “processing”, wanted a deposit to hold it, so we wouldn’t lose it. We were interest at first, but they could not give us the list price.
We have spent DAYS waiting on this dealership between slow financing, delayed call backs and potential “processing” ve
Dec 10, 2018
Response from current dealership:
Justin, our vehicles do sell very quickly and I apologize that these sold before you were able to purchase them. We normally don't sell vehicles that are still being processed so, I am sure this is the problem about the list price. I will make our general manager and our sales manager aware of your experience. Wes W Senior Guest Loyalty Specialist driversselect.
Hard to find. Felt like a transaction not very personable. The car they brought out had the engine light on. Drove a long way for nothing.
Dec 10, 2018
Response from current dealership:
Wendy, I am sorry to hear that you had a hard time locating us. We are on the corner of Great Southwest Parkway and I20. I know it was disappointing that the check engine light was on but, I assure you, that would be and has been resolved. If you have any questions, please feel free to contact me. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Dec 4, 2018
I really wanted this vehicle and headed to the dealership ready to deal. Luckily, I called on the way! I was told that they do not accept outside financing! I advised Ryan (salesman) that I had financing already and he said “Sorry I can’t help you then!” Stay away from these types of Dealerships! I’m sure they make their money with higher-than-normal interest rates.
Dec 10, 2018
Response from current dealership:
Roy, I apologize that you were told that we do not accept outside financing. We do however, there are steps that have to be taken to do so. I will be glad to discuss these with you at your convenience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Dec 2, 2018
Purfecttttr
Nov 27, 2018
This dealership caters to people with bad credit...we had financing in place through our credit union and the dealer informed us they did not take drafting....but wanted to finance us...not interested in your financing, and could not get a check from my bank which was 2hrs away...we purchased elsewhere....
Nov 28, 2018
Response from current dealership:
Russell, it is true that we only use certain lenders due to the fact they pay us quickly with very few restrictions. You are welcome to use any lender you like as long as they are willing to provide a cashiers check. Any of our sales people will be glad to explain how that works. We do our best to help any guest that is looking to purchase a vehicle but, we do not cater to any one type of credit. Please feel free to contact me at your convenience. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Nov 23, 2018
Excellent!!!!
Nov 23, 2018
Great
Nov 20, 2018
I had an outstanding experience. Great selection of cars, no hassle, no pressure. I had all of my questions answered. Very friendly staff and I highly recommend Nicholas Webb! You won’t regret it. He met all my needs.
Nov 18, 2018
Many selections at a comparable price, if not lower than average.
Nov 13, 2018
Overall it was a pleasure working with Al. We spoke earlier in the week about what I wanted, what I can afford right down to getting me in and out ASAP. The day of came, he brought the cars out he knew what I needed and got me out of there in a quick time.
Positive: Huge selection, no hassle pricing, friendly & efficient staff, quick processing
Negative: Distance (depending on where you live), little options for financing, hard selling on the extended warranty.
Overall: Had a very good experience and bought the car from them. Recommended.
Nov 8, 2018
Very responsible.
Nov 8, 2018
Great quick service.
Nov 7, 2018
Fast response
Nov 3, 2018
I appreciated being contacted quickly.
Oct 28, 2018
Kameron was a huge help, never pushy and genuinely wanted to help us find a great vehicle!
Oct 26, 2018
Great car buying experience!
At first they were responsive and got me a quote on my trade in and had us fill out an online financing app. We did those and they offered me $8000 on my car. That was with me being honest about the damage to the bumper and slight hail damage on the roof. We drive out there, expecting to buy a car, and they come back and say there was more damage from hail then expected. They dropped the trade in value to $6,000. I also put it through Kelley blue book and it was $7k-$8k and I put there was a lot of damage even though there wasn’t. After that we left. Two days later I got a generic email about what they could do to get me in a car. I emailed back and said we already did the financing application. If they could give me $7k instead of $6k for the trade in, and get my monthly to $450 or less we’d come back and buy, never heard back. GREAT service right? They obviously didn’t care about making a sale. I was making it pretty easy for them too.
Nov 6, 2018
Response from current dealership:
I do apologize that we did not get back with you. I will make sure that happens today. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Oct 19, 2018
I enjoyed the no pressure approach of the sales staff, & the wide selection of vehicles.
Oct 18, 2018
Driver Select started off very unorganized with miscommunication and bad service. I was brought a car to test drive that had “service engine soon” and “low pressure warning” indicator lights on. Obviously I didn’t purchase that car. After complaining, I was directed to a salesman who was very accommodating and had excellent customer service skills. His name is Kyle. I would not recommend anyone to purchase through driverselect.
Nov 6, 2018
Response from current dealership:
Style, thank you for letting us know about this. This will help us to make sure it doesn't happen again. I'm glad that Kyle was able to assist you. Please let me know if we can be of any other assistance. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Oct 16, 2018
Driver's select is the best!!!! All my family will be getting cars from them. Shout out to c.c she did a great job
Oct 9, 2018
Dealer contacted and liked the car however they do not allow outside
financing so this made us decide to go with another dealership that would.
Oct 29, 2018
Response from current dealership:
BreAnne, you are welcome to use financing from anywhere you like however we do not work directly with some lenders. Please feel free to contact us and we will be glad to explain how to do this. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Oct 5, 2018
No hassle and gave me top dollar for my trade in.
Oct 5, 2018
satisfied with the help
Sep 26, 2018
Bought
Sep 25, 2018
told me he was never at his desk and that I should call or text him for faster response. If I wanted you to have my phone # I would have already called. That is why I emailed you.
I would like to thanks member staff Dan Dasch for keeping up with me
on all my request and needs. For all the emails and pictures he showed
me and all the phone calls. After shopping around for nearly 5 month I
decided to pick Drivers Select as my official dealer for my car. Their
action staff does an amazing job in finding great condition vehicles
Most important the prices are very attractive in comparison to other
dealers.
Smooth transaction and great customer service
Need a car? Go here 1st
Sep 24, 2018
The dealership was great and made the car buying experience enjoyable! They worked with me and had my best interest at heart. It didn't feel like they were trying to push me into anything. A very friendly relaxed atmostphere.
Sep 23, 2018
Great experience. I bought my car there.
Sep 18, 2018
Good experience
Sep 4, 2018
They were very helpful; I bought the car I inquired about.
Sep 3, 2018
Prompt response.
Sep 2, 2018
The car we went to go see was as shown and was good price. However,
upon getting to the car, the employee gave us the keys and said to pull it
back around the front when we were done with our test drive. He walked
inside and we inspected the car and got inside. The battery was dead and
there was a battery charger in the backseat. So we spent 10 minutes
wondering why the car wasnt starting with no one from the company to
help us until some one randomly walking by came and helped us out. That
car was 110 degrees at least and we ended up leaving later on because
the employee left us to help another customer and was unable to be found
when we came to a decision.
Oct 29, 2018
Response from current dealership:
Kelly, my name is Wes W and I am the Senior Guest Loyalty Specialist here at driversselect. I apologize that this happened to you. This was an oversight on our part and it should not have happened. Thank you for bringing it to our attention so that we can learn from this experience to make sure it does not happen again. If I can assist you in anyway, please feel free to contact me. customer.care@driversselect.com
Aug 30, 2018
Great price and service. I’m really happy with my new vehicle!
Aug 24, 2018
The dealer's response was swift and update was also ensured. Quite
impress.
Aug 21, 2018
Salesman Dan was awesome and quick to respond to my calls, purchase experience was easy and quick.
Aug 17, 2018
Best experience I've ever had in buying a car! Ron Jordan was very professional. I never felt pressured. Got a great deal and received way more for my trade in which helped my negative equity status! Go see them!
Don’t bother
Salesman was very unhelpful and wouldn’t take a
cashiers check had to finance. I thought something was
fishy and called and spoke to finance director.
Salesman was misinforming me. I was paying cash for a
car and the salesman said I couldn’t???
Also came to find out that there loans have a
prepayment penalty.
Not a good place to buy cars from.
Oct 11, 2018
Response from current dealership:
My name is Wes and I am the Senior Guest Loyalty Specialist here at driversselect and I would like to apologize for your experience with us and for any miscommunication on our part. We do accept cash and cashier checks among many financing options. I would like to speak with you to be able to learn from you so that we can make sure all of our people are properly trained so this doesn't happen again. Please contact me at your convenience directly customer.care@driversselect.com
Aug 14, 2018
I was contacted after I reached out about a vehicle. I ended up not purchasing the vehicle I had called about but the rep that called me back was very professional as well as respectful.
After driving 75 miles to their location they advised us that the car we inquired
about wasn't there and the company CEO had given it to his nanny to drive. A
complete and total waste of our time.
Oct 11, 2018
Response from current dealership:
I'm so sorry about what sounds like a frustrating and inconvenient experience. If you had a deposit on the car or your salesperson knew you were coming, this should not have happened. Please contact me directly at customer.care@driversselect.com. I look forward to speaking with you. Wes W Chief Customer Care Officer driversselect.
Aug 1, 2018
Very quick to respond
Jul 29, 2018
I had to wait 45 mins for a salesman to help me, and he was assigned to
me and another couple. After taking a test drive I waited another 45 mins
or more and could not find the salesman. I then turned in the keys to the
front desk and left. 2 hours after I left a manager called me and asked
where I was and where the car was. Apparently the front desk did not tell
them I turned the keys in and left. The manager advised he did not know
the keys were turned in and that I had left. I informed the manager I was
prepared to purchase the vehicle, however I could not get any help while I
was there, and grew tired of waiting. The manager stated there is a lot of
waiting and that is how they operate. Stating they could not provide the
same level of individual service as other places can. Manager made no
attempt to improve customer service with me or get me back in the door.
Oct 11, 2018
Response from current dealership:
TC, I apologize for your experience with us. This is unacceptable. Please contact me at your convenience so that I can assist you. Wes W Chief Customer Care Officer driversselect. customer.care@driversselect.com
Well let’s see. Inflexible, unprofessional and essentially a cattle call. The cars they had were dinged up. You have to use their financing which was 2+% higher. They will not budge on price. Spent more time waiting for sales person than actually talking to sales person. They had a cleaning chemical in the car that I was allergic too. They refused to clean the car again. Said there is not enough profit margin to allow for independent detail job. Whatever. Good luck.
Oct 11, 2018
Response from current dealership:
You are correct that we do not negotiate. We are already priced well below KBB and the fact that our prices are set, helps keep them low. I do apologize that the car you looked at had some concerns. Sometimes a car will get some lot damage that we will be glad to repair for the customer. Please feel free to contact me directly at customer.care@driversselect.com. Wes W Chief Customer Care Officer driversselect
Jul 23, 2018
Very convenient, cooperative and took little time.
Jul 22, 2018
Simple and fast
Jul 16, 2018
Apparently, the traffic volume caused me not receive the ideal tailored consumer experience I was wanting. It seemed to be very rushed, “here’s the car, here’s the feautures, you can drive around the block, & are you wanting to buy
Oct 11, 2018
Response from current dealership:
Morgan, I do apologize that you felt rushed. As you saw, we do get very busy and we do our best to spend the time needed with each and every guest. We are hiring more sales people every day to assist with this. Again, my sincere apologies. Please let us know if we can assist you in anyway. Wes W Chief Customer Care Officer driversselect. customer.care@driversselect.com
Jul 16, 2018
They said their price is fixed and would not negotiate at all. I probably would not buy from them for that reason.
Oct 11, 2018
Response from current dealership:
One of the ways that we are able to price sometimes thousands below KBB retail value is to have fixed pricing. We put our transparent, lowest price forward. Since our prices are already so low, we do not negotiate. Many prefer not to have to negotiate, so we've aligned with that philosophy. If you change your mind, we will be glad to assist you.
Jul 15, 2018
I will buy from there. The price, and selection is awesome. No pressure from the sales.
Jul 15, 2018
Good price. Personable staff. Took forever.
Although I did not get to purchase this vehicle, Dean, at Driver's Select, made this a very easy process. Had the car not sold two days before the expected purchase, I would have been able to literally drive to the lot to pick the car up without the typical admin headache and pushy sales pitches. I will definitely keep them at the top of the list in my continued search to find the perfect vehicle at the perfect price.
Jul 12, 2018
Pretty good. Like the way they do business - list the bottom sales price. that cut off the negotiation time / process.
They will not let you use your own lender. It wasn’t worth me waisting my time after I was told that.
Oct 11, 2018
Response from current dealership:
Our guests are free to finance however they see fit. We just require a cashier's check from the preferred lending institution if it's not one of our preferred lenders. This helps us keep prices low because it eliminates man-hours and paperwork, along with the time it takes for an outside lender to fund the sale. All of our trade-offs are there to save our guests money and provide value. Thanks for your feedback and have a great day!
Jul 11, 2018
This is a great place to buy a car..they have a great selection and very reasonable pricing! Great Customer service is definitely their main priority. I had a wonderful experience, Charles McCormick was very helpful with the process and very cheerful which made the process easy and pleasant! I will absolutely recommend driversselect to all my friends!
Jul 10, 2018
Amazing experience !! Customer friendly
Jul 8, 2018
Drove out to see a very low mile Lexus. Told it was gone when I got there and they tried showing me other cars. The cars they showed looked liked they were lived in. The original car we looked at remained on website for a couple of Days. Apparently they are baiting with unbelievable deals and switching when you arrive. Sales person was wearing cargo shorts and a neon tee shirt. Sales people are usually a reflection of the company they work for. Funny how the used Lexus at the Lexus dealers are so much cleaner and well maintained. Also sales people don’t look homeless at the Lexus dealers
Oct 12, 2018
Response from current dealership:
Our cars do sell very quickly and we do clean them again when they are purchased. I apologize that the car you wanted sold before you arrived.
Great dealer concept...great low price and selections of vehicle... Test drove several vehivles and finally found me one vehicle me and my wife really like.. buying process was straight fwd and no games.. no add on that was added like other dealers.. purchase was all done within an hour.. great experience with driver select.. will buy from them again
Jul 6, 2018
Very helpful and responsive
Jul 1, 2018
Was helped by Roberto and he did an amazing job at helping me with the purchase.
Jun 30, 2018
Contact was very helpful-- let me go at my pace
NATALIE will put all the add on without even asking you.
BUYER BEWARE. Then ask her to remove it after I
purchased the car. No reply. Email, txt, and I call the
dealership. Had to go there the next wk to get it done
what a waste of time. Still haven't heard back from her.
And it's well over 2 weeks now
Oct 12, 2018
Response from current dealership:
We apologize for any mistakes and our finance team assured me they are working to correct this for you. You will be hearing from them soon.
Jun 26, 2018
Aaron was very helpful and there is no haggling as the price for the vehicle is
what you pay. I would recommend Drivers Select to others looking for their
next vehicle.
Jun 16, 2018
Jeremy. Talk to my man Jeremy at the n. central branch. He's reliable, friendly, understanding.
He was reliable to keep in touch with. shows up to work on time. He's friendly from the moment you meet him to the end and after a deal he sends you this warm email to follow up. He understands the business and gets you the vehichle YOU want not some vehicle HE wants you to have. He goes the extra mile to put you in the car you want by faxing, calling, emailing who you ask him to get you driving
Had to wait on my sales person who had to step out a few minutes before our appointment time. He did try to call prior to my arrival but had the incorrect phone number. Meanwhile, someone else testdrove and purchased the vehicle while I was waiting and completing paperwork. I guess it wasn't for me.
Jun 8, 2018
Excellent service...simple and quick buying process
Jun 5, 2018
Bad experience with this dealership. You don't run a customers credit multiple times, only to turn around and sell to a different buyer thereby hurting a customers credit. I wouldn't add a star if i was permitted. I got my car from another dealership that knows how to do business with customers.
Oct 12, 2018
Response from current dealership:
Emmi I apologize for your experience with us. We work hard to provide each and every person a great experience. It would be very helpful if I could speak with you to get more information so that we can learn from this experience. Please contact me at your convenience. Wes W Chief Customer Care O fficer driversselect. customer.care@driversselect.com
Jun 3, 2018
Nicholas S. responded to us & was very knowledgeable and helpful throughout the experience. Not impressed with the available financing options and the way that it's made not feasible to use your own financing. We bought cash & got a really good deal. I'll buy from Driver's Select/Echo Park again at their upcoming location in Grand Prairie.
Jun 1, 2018
Driverselect was AMAZING! I worked with Stephen mostly, who was
incredibly helpful and not in any way pushy. Their whole team was a joy to
work with as well, and made the car-buying process fun and seamless. You
can tell good hospitality and a heightened level of service is important. I felt
valued as a customer and got a great deal on the exact vehicle I was looking
for. I couldn't be happier with my purchase and would recommend
Driversselect (especially Stephen!) to anyone in the market for a vehicle.
May 30, 2018
Dealer contacted me and gave me current status of vehicle. Also, dealer let
me know that the price of the vehicle had dropped.
May 25, 2018
They were very attentive and courteous.
This review isn't about the salesman that attempted to sell me a car today (He was kind, friendly and helpful). It's about the method they tried to use to capture my sales. I know they take pride in saying they are "transparent". But I would argue they where not today. In short, they offered me a great deal on my trade-in and a competitive % rate on financing and monthly payment. Where they lost me was compelling me to buy their Gap and Service contracts and making the purchase of those two products compulsory and required for the deal we arranged to work). Their service contract was $1690 more than my credit union. Gap $345 more than my credit union which equals = $2035 in total more than my Credit Union. I understand everyone needs to make a living but, I was NOT informed that my whole entire "deal" was a "No Go" IF I didn't go with their finance dept AND the purchase of those two products. I was there for 3hrs.....! talking, waiting, figuring etc etc. I give them 2 stars for the nice and pleasant salesman Greg. But, they Loose out on the last 3 stars because they were NOT transparent about what would make or break the deal. In the end I said I wanted to finance with my credit union because of the lower rates on Gap & Service and Greg said his boss said the whole deal is off then. Sooo they pretty much proved them selves to be just another car sales company that isn't as transparent as they "claim" to be. Ha...!!!
May 16, 2018
Mark Peterson called, emailed additional information, including address
and phone numbers. He made appointment and was there promptly.
He was very knowledgeable and helpful. Great experience.
May 15, 2018
Great car buying experience!
May 9, 2018
I literally had to beg to see the car I wanted. I liked it when I saw it. Didn't get the chance to drive it or anything. Trying to upsell I get , but if in going to specifically see something... Please show me
Oct 12, 2018
Response from current dealership:
Shantel, I am really sorry to hear about your experience with us. Please feel free to contact me at your convenience and I will be glad to assist you. Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
May 5, 2018
Very disappointed. Drove over an hour to find out that the Lincoln Navigator had a lot of hail damage and was not reported in the listing. Not even the salesman told us when we informed him that we were on our way
Oct 12, 2018
Response from current dealership:
George, I apologize that you were not notified of the damage before you arrived. We repair any vehicle that gets damaged in a storm. This one must have not been completed when you were here. Please let me know if I can assist in any way. Wes W Senior Guest Loyalty Specialist driversselect. cust omer.care@driversselect.com
May 4, 2018
It was okay, but when choosing out a car they didn’t offer different options I decided togo to another dealership .
May 1, 2018
Returned call & followed up. Still looking for a car but thanks!
They got in touch with me pretty quickly and although I did end up going with a different vehicle their customer service is on point.
Apr 29, 2019
Response from current dealership:
Sisac, we are so happy to read such a great review about driversselect! We hope to see you soon!
Apr 27, 2018
Excellent company, great price, excellent service, Jayme Meadows very knowledgeable, polite, caring , great sales representative for company. Definitely would buy next car from Drivers
Apr 29, 2019
Response from current dealership:
Hello Clarence, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Apr 27, 2018
Great
Apr 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 27, 2018
Heather, my salesperson, contacted me quickly. She worked with me throughout the purchase. I appreciate her help, this was my second car purchased from this dealership.
Apr 29, 2019
Response from current dealership:
Frank, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 26, 2018
Ashton emailed me to gauge my interest.in the vehicle and determine if I wanted to come in for a test drive. Decided not to follow-up on V6 model.
Apr 29, 2019
Response from current dealership:
Scott, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 24, 2018
Very knowledgeable
Apr 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 22, 2018
Great response time replying back and following up on emails
Apr 29, 2019
Response from current dealership:
Hello Eloy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 20, 2018
Very Friendly Very Helpful
Apr 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 19, 2018
Good service good enviroment
Apr 17, 2018
Outstanding buyer experience. Friendly people, no haggle, and fair with trade in values. Did most of my deal online and was in and out of dealership in an hour.
Initial experience was great. Sales manager trying to force me to buy a car by telling me that my refundable deposit was not refundable was not great.
Apr 23, 2018
Response from current dealership:
DB - We are happy to hear that your initial experience went well, but are very apologetic for what appears to have been miscommunication on the part of your sales manager. The policy is that the deposits aren't refundable, but are definitely transferable to any other vehicle, and they can be refunded on a case by case basis. If you'd like to discuss this further, please feel free to contact our Customer Care Manager directly at customer.care@driversselect.com. Thank you for the feedback.
Apr 15, 2018
No games, no hassles, very happy with my experience
Apr 11, 2018
Great experience, great selection. Only there about two hours instead of alllll day long. Thank you Driversselect.
Apr 10, 2018
I am responding to let you know that your co-worker Chris, who was very rude and condescending, has left me not wanting to do business with your establishment. According to Chris there is no option for negotiations on price and he stated "we discourage you in using your own financial institution as we do not deal with the bank drafts. If you bring a cashiers check or money order then that is ok but I doubt we would be able to match your stated intrest rate of 2.7% if you used our financing options." I will not do business with a company who employs and condones such horrible behavior.
Apr 16, 2018
Response from current dealership:
Christina - We are sorry to hear that your experience was anything less than great. At driversselect, we price all vehicles well below KBB retail value - giving you our absolute best price - so as a policy there is no negotiation on price. In order to keep prices so low, we also don't work with bank drafts on financing because it requires much more manpower and time. Chris was correct in that we do take a Cashier's Check from your lending institution. If you'd like to discuss this further, you can contact our Customer Care Manager, Wes W, at customer.care@driversselect.com.
Apr 8, 2018
Looked at car bought different car vary good company will buy again Nick was great no pressure at all.
Apr 7, 2018
They were understanding
Apr 7, 2018
Sales rep was nice and easy to work with
Apr 6, 2018
called DS to test drive/purchase a great deal. They took my financing info
over the phone then didnt call back. Called the next morning to follow up
before I drove to see the car ( I lie 2 hours away). They said if I started
driving that way, they would have my rate ready by the time I got there to
see the car. Got 1/2 way to Dallas and they called to tell me they sold the
car earlier that morning. Wound up going to another dealership, spent
more but got a good car. I recommend OVER COMMUNICATING if you
use driver select.
Apr 9, 2018
Response from current dealership:
BK - We apologize that you didn't have a positive experience and that we didn't communicate with you as we should have. Were you offered the chance to put a deposit on the vehicle? That's an option that should be presented to you if you already have your car in mind. If you'd like to provide more details or discuss further, please contact our Customer Care Manager, Wes W at your earliest convenience. He can be reached at customer.care@driversselect.com.
It was Saturday afternoon late afternoon, when we went and test drove a car that we liked.and ready to buy it. We sat down with the salesman where he goes upstairs speaks with his manager comes down with the paperwork where they want to sell you some sort of warranty for over $2500 and also to set up a financing which I told him I was not interested in financing with them. So to make a long story short since bank was closed on Saturday I told him I’d bring them the money on Monday morning. The car has been there for about a month and what are the chances that the car would be sold between Saturday evening and Monday morning and the dealership is closed on Sunday. So we agreed that We would meet on Monday at about 10 AM in the morning and they said OK and that I would bring in the money at that time. Guess what, the salesman called me at 9:30 AM on Monday morning to tell me that the car was sold. .....well
Apr 9, 2018
Response from current dealership:
We are disappointed to hear that your experience ended in disappointment and frustration. Usually, it is suggested that if someone wants a car but can't purchase right then that they put a deposit on the vehicle to hold it. It sounds as if maybe this wasn't presented as an option? If you would like to discuss further, please contact our Customer Care Manager, Wes W. at customer.care@driversselect.com. Perhaps we could use this as a learning experience. Thank you.
Apr 3, 2018
Quick and easy, great people to work with
Professional? Yes but dissatified after given full details of my credit history and income. They still did a hard pull inquiry on my credit; In adddition, I was told that I was approved for a vehicle despite of my credit, yet I was lied to because I needed now a co-signer. I'm very dissappointed because I was upfront about my credit report but didn't get the honesty back. Now I have another inquiry on my credit report with NO vehicle!
Apr 9, 2018
Response from current dealership:
Bodilly - We are so sorry to hear that you had a less than great experience at driversselect and are looking into making sure our Customer Experience Officers are very clear when a customer needs a cosigner to get approved. If you would like to discuss this further, please feel free to contact Wes W, our Customer Care Manager, at customer.care@driversselect.com.
Mar 29, 2018
I did not visit the dealership; but did have a good experience. I was called asking about what I wanted and to schedule an appointment to come in.
Mar 24, 2018
They were prompt, informative, knowledgeable, and very pleasant to speak with.
Mar 23, 2018
Showroom was nice, salesman was very responsive. Ended up with 2017 silver Pathfinder. Priced decently.
Mar 19, 2018
Driversselect in Dallas is a Very busy Place. Hard to get personal attention
or calls backs. However, they do have lots of cars to offer.
Mar 16, 2018
Very relaxed and pleasant experience. Friendly staff and will be recommending them to any friends and family who need a vehicle.
Mar 16, 2018
Good prices....staff not so knowledgeable other than selling a car....COME WITH YOUR OWN FINANCING ...so u don’t have the financing haggle and u know what u are paying....dealers are all about making kick backs here
Mar 20, 2018
Response from current dealership:
Thanks for your feedback, Jeff. If a customer does have their own financing, they must come with a cashier's check from their lending institution. In order to save time and be able to price as low as we do, we don't work with outside lenders unless they've already cut the cashier's check for the final price. I just wanted to clarify that since you brought it up. It's just one of the trade-offs we make in order to price our vehicles as low as possible. Also, while we do extensive training with our Customer Experience Officers, we sell so many different makes and models that it's very difficu
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Mar 12, 2018
They were serving a LOT of customers but still got the job done realitively quick. They didn’t push me to buy things I didn’t want, but did offer. Overall, I’m very happy with them. Car was aggressively priced.
Mar 10, 2018
Experience was overall quite good. We were doing a cash transaction which seemed a bit more cumbersome than it should have. Roberto West did a great job!
Mar 9, 2018
I’m so pissed off ,I took off from my work to get there on
time because we I had appointment at 5pm but I was
there 1 hr earlier and met the sales man and he was like
ohhh sorry that car was sold out ,and he’s trying to sell
another car which has high price for me .i made 100%
sure just day ago he talk in phone and as soon as the
price drops they remove the list from website on same
date .first time there and worse and worse experience I
drove almost 2 hrs to get there.i dint say anything to
him but hopefully if someone is coming to see the
vehicle at least let them know it’s sold before they head
to your place .
Mar 20, 2018
Response from current dealership:
Sooooojan -
My apologies for you experience in coming out to the dealership when the vehicle was already sold. We do move inventory very quickly, which is why we recommend putting a deposit down on a vehicle if you know you want it. This holds it for 24 hours while you make arrangements to come to the dealership. We will discuss internally and make sure you were presented with this option. If you would like to discuss further, please feel free to contact me personally at customer.care@driversselect.com. Wes W, Customer Care Manager
My apologies for you experience in coming out to the dealership when the vehicle was already sold. We do move inventory very quickly, which is why we recommend putting a deposit down on a vehicle if you know you want it. This holds it for 24 hours while you make arrangements to come to the dealership. We will discuss internally and make sure you were presented with this option. If you would like to discuss further, please feel free to contact me personally at customer.care@driversselect.com. Wes W, Customer Care Manager
Mar 7, 2018
Honest & ethical with no hidden fees
Mar 6, 2018
Very helpful and nice. Allowed me to test drive the car even though I walked in late.
Mar 1, 2018
Easy process. Quick and hassle free. Great sales person. Overall great experience. Recommend to anyone in the market for a used vehicle.
Feb 27, 2018
They have pretty good pricing on the cars but I didn’t buy because the financing options were for people with bad credit. I wasn’t rewarded for having outstanding credit. I bought a brand new one for the same payments.
Drove 3 hours to visit lot and stated that we were leaving with a vehicle. Never once did salesman email or mention that you could NOT have outside financing. I was approved by my bank and wanted to go thru my own lender. After many many many trips to all different lots, we finally decided on a vehicle. Only to then find out about the lender situation. Wasted my entire day that was intended to be productive.
Feb 26, 2018
Heather was fantastic.
Feb 20, 2018
Our experience with Driversselect was very good, the sales person was
curious and took care of us very fast.
Your inventory selection was great ... am very pleased with my purchase.
Feb 19, 2018
Contacted them Tuesday via email, flew into Dallas Thursday. Deal was done in a matter of hours and I was on my way. Good, knowledgeable customer service and friendly staff.
Feb 18, 2018
This was a horrible experience. As soon as we closed the deal and drove
off the lot we discovered a gas leak . It was obvious as soon as the car
was full of gas and parked in a garage for a few hours. This dealer
refused to take responsibility and we are having to pay for a new gas tank
to be installed (and have been without a vehicle for a week waiting for the
part). This is despite alot of promotion about the Dealer Warranty. The
dealer's representative that closed the deal with us has not responded to
text or phone messages. The service department and management have
not only refused to stand by the car and pay for the repair but have made
no efforts to help us get it fixed.
Feb 26, 2018
Response from current dealership:
Liz - While we have discussed this issue, please feel free to contact me directly if you'd wish to discuss further. Thank you. Wes W., Chief Customer Care Officer customer.care@driversselect.com
Feb 18, 2018
Experience was very poor. Sales rep was not available for the appointment
so another guy came and gave me some run around and didn't even offer to
let me test drive the car i was interested. I would not recommend this
dealership to anyone. If you don't have marginal credit and can buy a car
from anywhere you want, this is not the place for you. I definitely won't be
back.
Feb 26, 2018
Response from current dealership:
Matthew - I'm so sorry to hear about your disappointing experience. We will game film what happened here in an effort to avoid this treatment in the future. Please feel free to reach out to me at customer.care@driversselect.com with any further concerns from your visit. Thank you. -Wes W, Chief Customer Care Officer
Feb 15, 2018
IT was awesome! Thanks drivers select
Great car and price. No haggle. If you know what you want and like their posted price (which is always lower than others) then go see them ready to buy. Not a commission sales experience where you're pushed. I would easily give 5 stars but having an issue getting follow-up from then after the sale. Bought 5 days ago. Have issue with the uconnect software. Can't get salesperson or anyone to take my calls or return my calls. Trying for three days. So the service, post sale, has been frustrating. Hoping I don't have to make a fourth phone call or leave another message or send another email before someone reaches out to reply to my question of, "What do I need to do to get this fixed?"
Feb 19, 2018
Response from current dealership:
Todd - You can reach out to me directly at customer.care@driversselect.com to help with your issue on uConnect. I'll be happy to see what I can do to take care of you. Thank you! Wes W., Chief Customer Care Officer
Feb 13, 2018
Awesome experience. Ashton was an outstanding salesman.
Horrible. As a first-time car buyer, it’s definitely a terrible feeling to hear the salesman “helping” you whisper to the guy he’s training say, “Well she’s a first time car buyer so she doesn’t know that.” Will never purchase anything at driversselect.
Feb 12, 2018
Response from current dealership:
GuruYHDK - My deepest apologies for this experience. I would really love to hear any more specifics you could provide so we can internally resolve this as well. You can email me directly at customer.care AT driversselect.com. Thank you - Wes. W, Chief Customer Care Officer
Feb 6, 2018
Quick response and follow up.
Feb 4, 2018
Good service
Told dealer I wanted car and he agreed to hold it until I come back on Monday with a cashier check, called later and said he sold it. A dealer that keep his word should be put out of business.
Feb 7, 2018
Response from current dealership:
Thanks for your feedback, GuruZFFTN. As a policy, we only hold vehicles for 24 hours with a $500 deposit. If the Customer Experience Officer did not tell you this, then we have some retraining to do with our team. I would love to get more details on this so we can game film what we tell our customers on holding vehicles. You can reach me directly anytime between 8am and 6pm. Thank you - Wes W., Chief Customer Care Officer, customer.care AT driversselect.com
Feb 3, 2018
The first guy I talked to about this car wasn’t much of a salesman but when I dialed back and got Mr Bernard Wilson it all went as smooth as anyone could expect. All in all I talked to Bernard twice by phone a swap a few emails. You just can’t ask for a better man to help you. Once I walked into the dealership I spent maybe a hour and a half and I was gone with everything I needed. They even handled my state sales tax and my tag. Just a excellent experience for me.
Feb 2, 2018
My experience was very good. The dealership is very busy. The way it is
ran is not like a typical experience so you should not come here
anticipating that these people are desperate for your business. They aren't.
I picked out the cars I wanted to drive prior to getting to the dealership. It
took about an hour for me to get a test drive in my car. The saleman was
easy going and not pushy at all. I had to negotiate on my interest rate and
feel that I received a fair deal and love my vehicle. I would recommend this
to anybody who has a day to spend at the delearship. Do not expect to be
in and out that is not realistic.
The dealership was way too crowded. Reminded me of walmart. They don't
accept outside financing. They didn't have the car on location they told me
that would be there...Didn't go back.
Feb 7, 2018
Response from current dealership:
Dear Guru -
I am sorry about your experience. We definitely do stay very crowded and we are working on easing crowding at our current location while exploring options for a larger location. We don't accept outside financing, but we do accept Cashier's Checks from your own lending institution. This helps us keep prices low and make sure we are maximizing value for our customers. Currently, we have a majority of our inventory on a secure lot offsite, which is why we strongly suggest an appointment so the vehicle can be pulled up and ready when you arrive. It sounds like maybe you did call
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I am sorry about your experience. We definitely do stay very crowded and we are working on easing crowding at our current location while exploring options for a larger location. We don't accept outside financing, but we do accept Cashier's Checks from your own lending institution. This helps us keep prices low and make sure we are maximizing value for our customers. Currently, we have a majority of our inventory on a secure lot offsite, which is why we strongly suggest an appointment so the vehicle can be pulled up and ready when you arrive. It sounds like maybe you did call
Jan 29, 2018
Fast response. Up front pricing and professional.
They did get in touch . Only thing that when we were closing deal my salesman wasn’t aware that the vehicle was already sold. And my credit was already runned so I lost scores .
Jan 29, 2018
Response from current dealership:
Guru - Please accept my apologies for your experience with driversselect - working for a vehicle that was already sold. We move inventory so fast sometimes that one Customer Experience Officer might not be able to see that a vehicle has a deposit from another customer. We are working on ways to improve this process so that this does not happen to our customers. You can feel free to reach out to me to discuss further. Wes W, Chief Customer Care Officer, customer.care AT driversselect.com
Jan 25, 2018
Hello everyone, I recently purchased this vehicle other then spending 4 hrs at the dealership everything went well. the sale agent was ok .the only issue i had with the $35,000 Yukon, tires were no good. I've only had it 3 weeks one week after having it i discovered the tires were no good and had to buy new ones tires were missing two strips of thread didn't notice the tires at the dealership it was night so dark please check your tires before buying a vehicle there hope this will help you.
Jan 29, 2018
Response from current dealership:
Jose - I'm so sorry to hear about your tires! Please send me an email to discuss when it is convenient for you. Wes W, Chief Customer Care Officer, customer.care AT driversselect.com
Paul Dhaliwah was great! I really enjoyed the no pressure car buying experience! I was able to find a good car at a great price compared to my local market! Would definitely use Drivers Select again! Only giving 4 stars due to the “detail” of the car that’s not really a detail is a basic Carwash.
Jan 23, 2018
DaMeon was my sales person and I can’t say enough good things about him. He was very professional, very smooth, and not overly pushy. He understands what and how a customer wants to be treated. There is a very quick turnover rate there on the vehicles they sale so make sure you know what you’re looking for then go with something different...lol... I went in for an SUV and left with an Acura sedan that I love! I couldn’t be happier with the vehicle, mileage and price. The only thing I that I was a little unhappy with was the backend produces. I completely believe in purchasing the gap, the Maintainence package, and dent protection but that is the one area that I expect to negotiate price on as well as how many points they add to my finance charge. But that doesn’t happen.. I don’t mind giving a finance manager a 1% but not 2-2.5%. (i.e. bank charges you an interest rate of 5% the finance manager tacks on another 2-2.5% equaling 7-7.5% interest rate that your charged) so not only is the vehicle prices set but the finance manager doesn’t Negotiate on anything else and that is where he makes his money.
Please don’t let that detour you the vehicles are great! DaMeon is fantastic!!
My wife and I's experience started off decent. We were contacted by them when we first reached out to them via the CarGurus website. They were very responsive regarding that initial contact. After that, the difficulties began. We found it inconvenient to schedule a time to view the vehicle. The "CEO" aka Customer Experience Officer or something assigned to us did not work around our schedule. Instead of giving us to someone who could work with us, we decided to take off from work early.
When we got there on time, we had to wait 10+ minutes for the guy to show up. There was very little interaction, he went straight into asking who wanted to test drive. He took my license and came back with only one key and stated that was one way they keep their prices competitive. He mumbled about something about a route, which implied that he wasn't coming with us. I thought that was a nice, no pressure tactic. However, when I got in the vehicle that we wanted to see, I almost immediately knew something wasn't quite right. It did NOT have the features my wife and I specifically were looking for. We came to this dealership specifically for the vehicle with those features. What a waste of time! He apologized saying that sometimes the guys letting the vehicles get it wrong. This is bad for business! Ever heard it's the bait and switch tactic? This is exactly what they did. I'll not be doing business with them!
Jan 29, 2018
Response from current dealership:
Ronnie - I am so sorry for your experience. We were having the issue with features not matching the vehicles and realized it was due to a plug-in on our website from Edmunds that was featuring vehicle highlights that didn't necessarily match the vehicle. We had the Edmunds service removed from our website as of Friday and couldn't be more upset at the inconvenience and hardship this caused for several customers. We do our best to catch any errors on the site and have them fixed, but we do recommend going over the key features with your Customer Experience Officer ahead of time to avoid any
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Jan 21, 2018
Very good
Jan 18, 2018
bought the car - sales people are not the strongest group, but the system is efficient in followup.
I was told that they don’t like dealing with cash customers because they don’t make money. I had to call them . I was told they sell enough cars that they don’t need cash customers
Jan 22, 2018
Response from current dealership:
James -
This is very unfortunate and we are extremely sorry that someone from our organization would treat a customer this way. We want to provide the best value for every customer regardless of how they are paying. You can contact me to further discuss. Thank you, Wes W., Chief Customer Care Officer customer.care@driversselect.com
This is very unfortunate and we are extremely sorry that someone from our organization would treat a customer this way. We want to provide the best value for every customer regardless of how they are paying. You can contact me to further discuss. Thank you, Wes W., Chief Customer Care Officer customer.care@driversselect.com
They made us wait for a half of an hour to test drive a car that we had
scheduled appointment to see. They also assigned our sales associate to
someone else so we were left on our own. We waited thirty more minutes to
see a second car and when we test drove it, it had only nine miles to empty
in gas tank and smelled strongly of cat urine, as if they hadn't even
inspected the car prior to letting customers test drive. We decided not to
deal with such a poorly managed outfit, regardless of the lower prices of
their vehicles. Yikes.
Jan 22, 2018
Response from current dealership:
Amy -I am so sorry to hear you had to wait when you had an appointment. Obviously, an appointment should avoid the wait. I'm sure you were told that a majority of our inventory is housed on a secure lot off-site, so although we have many processes in place to get the vehicle ready for an appointment, sometimes it takes longer than planned. This is especially true when a second vehicle comes into play.
The condition and smell of the vehicle should never be an issue, so I have sent this feedback to the director of our Reconditioning Department in order to assess why we would even have a vehi
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The condition and smell of the vehicle should never be an issue, so I have sent this feedback to the director of our Reconditioning Department in order to assess why we would even have a vehi
Jan 15, 2018
They took awhile to reply to me online so I went to their Dallas location. The salesman was friendly. I told him I was financed through my credit union and I saw the car online, he said they take cashiers check and he didn’t know how they would receive their money. I thought that would have been between my credit union and their finance department. I did test drive the car but never went through the process to see how our financial institutions would pay. I never had that issue before but I guess they wanted to give me a high interest rate. Clean dealership, friendly staff and the car had the price and mileage I was looking for.
Jan 22, 2018
Response from current dealership:
LaTorsha - It is true that our value business model prevents us from going through the financing process with outside lenders. However, we will take a cashier's check from an outside lending institution. Generally, this is discussed on the phone or via email with the customer prior to coming in. However, it appears you weren't responded to timely, so we will internally work with our team to make sure we are doing everything in our power to respond to all prospective customers prior to them coming to the dealership. This is really how our model operates best. I'm sorry that we weren't able
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I had a phone call with a representative of Driversselect but didn't follow it up
to go check the car because I was told they don't accept outside financing.
Jan 15, 2018
Response from current dealership:
We're sorry that prevented you from purchasing at driversselect. You can obtain financing through your own lending institution and pay with a cashier's check, but due to our value pricing model, we don't work with outside lenders on financing.
Although I didn’t get this vehicle, I did end up with a car I am beyond happy with thanks to Ashton Morrello. He went above and beyond to make sure all my needs were met in a timely and professional manner. This is my second vehicle that I have bought from Driversselect. Their business model and style is one that exceeds any expectations.
Jan 12, 2018
Responded quickly.
Very unprofessional!.
I found this car on CarGurus. It has been on the market for 26 days. I went to the dealer website to make sure the Carfax and price is right. I wanted to schedule an appointment with the dealer for a test drive. This is what happened:
The sales representative confirmed the availability of the car at their location during the time of my arrival. He confirmed the Carfax report and the price. We also discussed about financing options and registration. I arrived at the location on time, the looked in their system to locate the car. We took it for a test drive and I showed interest to buy it. During our discussion, another person walked in and said the some one else reserved the car the night before and it's basically sold.
This is extremely frustrating. I drove an hour for this. Spend my time on a test drive and now they're saying it's unavailable!!! They should've checked it before making an appointment with a potential client. The manager only responded with "thousand apologies". They wasted so much of my time which I could have invested somewhere else.
This is very disappointing and unprofessional. I didn't expect this from a good dealer.
Jan 15, 2018
Response from current dealership:
My name is Wes W. I am the Chief Customer Care Officer here at driversselect. I apologize for any confusion about the purchasing process. All of our cars are for sale until there is a 24 hour deposit placed on them. I would like to be able to discuss this with you to explore it further, see where we could improve and try to clear up any misunderstandings. Please feel free to contact me at your convenience. customer.care@driversselect.com
Jan 11, 2018
Very quick response...missed out on a great deal
Jan 11, 2018
This dealer ship does not accept outside financing. Does not negotiate price.
Jan 15, 2018
Response from current dealership:
Patricia - You can obtain financing from your lending institution and they can issue a cashier's check that we will accept, but due to our value business model, we don't work with outside lenders. And we do put our very best price, which is usually thousands below market value, on every one of our vehicles. This avoids the time and hassle of negotiation. Sorry that we couldn't be a fit for your vehicle purchase!
Jan 10, 2018
You have to be a little persistent because they are very busy but we got the job done
Chris was not pushy, but very helpful and patient with us. I would honestly rate his customer service as exceptional. We sincerely appreciated the assistance he gave us. Even though we did not purchase the vehicle we went to look at, we will definitely look again at vehicles they offer. It seems that they sell quality vehicles and have a good business plan. We had a positive experience with this dealership :-)
Jan 7, 2018
No haggle buying experience, pretty painless. John very helpful, and
responsive, highly recomended!
Jan 2, 2018
Very smooth and streamlined experience.
Jan 1, 2018
The dealership is great. I didn’t get the car I went to the dealership for but I did get that same model with better options for around the same price. We were in and out in about 3 1/2 hours, it would have been faster if they had the car in the lot. Keep in mind that this is not like all the other dealerships, it is very fast pace. When we got there to take a look at the car, it was packed. They had cars coming in and out, overall very busy. So if you see a car you really like, don’t expect it to be there when you get there, unless you give a deposit. Call ahead of time so they have the car you want at the lot when you get there. If you can, ASK FOR HEATHER. She helped me out with my purchase and she was very helpful.
Jan 1, 2018
Responded to first inquiry. Vehicle was sold. Inquired about a second vehicle.
Was not contacted.
Jan 9, 2018
Response from current dealership:
Jack - I'm so very sorry that you weren't contacted again. There is no excuse for that and it's on us. I'd love to match you with a great Customer Experience Officer that will take care of your needs. Please contact me at your convenience. Thank you! Wes W, Chief Customer Care Officer, customer.care@driversselect.com
Dec 28, 2017
Way too many people standing around and waiting. The place was dirty, trash overflowing, bathrooms dirty and we really felt like we were in a very busy fast food restaurant.
The salesperson was too busy to take the test drive with us.
They have non negotiable prices and the spirit of the place was take it or leave it, we don’t care one way or the other.
Obviously this place sells a lot of cars and the prices were very good, just felt like they didn’t care much about customer service.
Jan 2, 2018
Response from current dealership:
Bernie - We are so very sorry for the state at which you describe your experience at our dealership. We strive to each Take Ownership (one of our core values) of keeping the showroom and customer areas as clean as possible - but we obviously failed on this occasion. We are circling back and game filming what we can do better on extremely busy days to make sure this is not the experience of our customers.
Our business model is one of no negotiation because we put our very best price forward and are transparent about this on our website and (hopefully) before you even show up at our dealershi
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Our business model is one of no negotiation because we put our very best price forward and are transparent about this on our website and (hopefully) before you even show up at our dealershi
Dec 28, 2017
We bought a car elsewhere, but we were very impressed with our sales
person, Dameon Washington, and DS generally. We were just looking for
lower mileage and certified pre-owned status. Would definitely use DS
again in the future and recommend it to others.
Yes, they did contact me.
The person that worked with me is very good at what he does.
I was ready to buy the vehicle but my wife, at the last minute, changed her
mind because of the color. She did not want a solid white car. She has
had two solid white cars and was sick of the color. Now looking for other
colors.
If it would not have been for this, I would have been driving this car.
Dec 26, 2017
The dealership contacted me within 30 minutes and I told the salesman that I wanted to purchase a van but he said they were firm on the price and I have not heard from anyone since
Jan 2, 2018
Response from current dealership:
Hi John! We post our very best price and don't negotiate from that price. I'm sorry that you haven't heard back. Were you wanting to still talk to someone about purchasing a vehicle? You can email me at customer.care AT driversselect.com and I can put you in touch with a Customer Experience Officer. You can also call back at any time if you are still in the market! Thank you - Wes W. Customer Care Manager
Dec 11, 2017
Very efficient, fast and fair pricing
Dec 7, 2017
The dealership contacted me regarding the car
and I set up a time with a
salesperson to look at 2 cars. When we arrived to
the dealership there was
so much traffic that we were directed to an area
to valet your car and I was
told that they would valet the car though I needed
to tip the valet at the
end, which was very disturbing and unheard of.
At that point once we
walked in there at least 50 people sitting around
waiting for cars, I asked
what was going on and I was told that to pull up a
car to view would take
45 min., due to all the customers. We waited
patiently for the car and then
we were able to view the car. At that point we
decided that we did want to
move forward with the car, so we filled out the
application and they pulled
my credit score which was above normal at 748.
But then I was told that
my credit was somewhat low and that I could only
get 5.9% FINANCING.
Which is unheard of for my credit at 791, so we
finally moved forward with the
paperwork and as we were waiting we asked to
view the car again and
found after looking at the car more in depth, the
car had been wrecked on
the front and back bumper with severe damage
and a bad paint job to
prove it. Then at that point they finally told us that
YES the car had been
damaged, he asked the manager why they didn't
notify us that the car had
been in an accident and he said that he didn't
think about it......
This facility is a racket, my husband went back to
the shop where they
lifted the car to determin how bad the wreck was
and he said that there
were at least 20 plus car back in the shop with
there bumpers off trying to
fix them.
This dealership is not honest with the customers
regarding the cars that
they sell and then they try to make it look as
though you have bad credit to
force you to take a higher percentage so that they
can make most of their
money on financing with them.
Please look for a honest dealership that will not lie
to your face, this is like
being at Sam's or Costco trying to get a car. This
is a low end dealership
that hustle and bustle the customers..
Extremely disappointed!
Dec 12, 2017
Response from current dealership:
Stacy -
I'm so sorry your experience wasn't at all in line with our goal for our customers. I'd really like to talk to you about this as we do not acquire any vehicles that have accidents on their Carfax reports. It's part of our brand promise. If there was a vehicle that we found to have had an accident, we wouldn't sell it. We would return it based on the fact that the Carfax would have been misleading. However, if this slipped by us, we need to know so we can rectify the situation. Can you please email geremy dot smith at driversselect.com so that I can follow up with you?
Thank y
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I'm so sorry your experience wasn't at all in line with our goal for our customers. I'd really like to talk to you about this as we do not acquire any vehicles that have accidents on their Carfax reports. It's part of our brand promise. If there was a vehicle that we found to have had an accident, we wouldn't sell it. We would return it based on the fact that the Carfax would have been misleading. However, if this slipped by us, we need to know so we can rectify the situation. Can you please email geremy dot smith at driversselect.com so that I can follow up with you?
Thank y
Dec 7, 2017
Very fast and easy process, no haggling back and forth, only negative is they don't offer drafting as payment so couldn't use my credit union which offered a lower interest rate Than I was given...salesman was friendly but really didn't know anything about the vehicle he was selling me had to use you tube to find out options and functions I didn't know about. Car was pretty clean inside but outside was not washed very well when picked up..
Dec 15, 2017
Response from current dealership:
Gerard - so glad you found the process fast and easy. We do a few things differently in order to bring the best value we can to our consumers and one of those involves not doing the CU drafts - however, you can bring a cashier's check from your credit union. We apologize for not being as knowledgeable on your vehicle - there are just so many to learn about when you work with used cars that even with training, we sometimes fall short. And we never want you to leave in a car that doesn't feel new, so if you want to contact me, I can schedule you for a detail. My info is customer.care AT driv
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Dec 2, 2017
Sales man was very good at his job. They treated our whole family nice and respectful.
Nov 28, 2017
Very easy to work with.
Nov 26, 2017
Very friendly...no games..heather was great!
Nov 23, 2017
Very very nice quality vehicles and great staff. Makes car buying a breeze!
Nov 15, 2017
Great experience. Love the vehicle. Responded very quickly
Nov 15, 2017
Absolutely amazing experience!!! We had to drive over 3 hours to get to the dealership. Mike had taken the time on the phone setting up the deal to make sure it the experience would be seamless. Everything was ready when we got there. In and out without any issues plus great restaurant next door. I highly recommend them to anyone.
Nov 14, 2017
This is a slick, in/out operation that is geared for someone who walks in with cash. They will take a non-refundable deposit which is hard for a buyer to do without seeing/test driving a car. We had cash in hand and a purchase agreement, we were on our way (5 hour drive), and they sold the car when we were less than an hour away. It was a very frustrating situation. We understand that Driver Select works in a high volume, high turnover model, but unless you live in DFW and can pay cash (virtually sight unseen), then the slight savings is relative; and we would not recommend this dealer.
Nov 20, 2017
Response from current dealership:
MLH - I'm disappointed that we couldn't offer you a better experience. We do recommend a non-refundable but transferrable deposit if you find the car you want because there's no other way for us to hold vehicles. I understand your frustration. I would like to say that I definitely don't think we're a cash only dealership as we work with some of the nation's top lenders for auto loans and 80% of our buyers do finance their vehicles through us. If you'd like to offer more feedback, I can be reached at customer.care@driversselect.com. Thank you - Wes W, Customer Care Manager
Nov 13, 2017
Not a good experience. I kept getting the run around about the car I wanted to purchase. One time is that “the car has been sold, the next time is ow we have the car you can call me take a lookat it.”So is never the same answer and waste of my time for someone who was very serious about purchasing a car.
Nov 21, 2017
Response from current dealership:
Flora, I do apologize for all that confusion. We never want a customer to waste precious time and while our processes sometimes let us down, know we are working to get you the car that you originally wanted when you receive what may seem like conflicting calls. All of our cars are for sale until a customer puts a deposit on one or until they are at the dealership purchasing. We sell them very quickly here! When you received the call back, it's because we have a very similar car or the one you contacted us about ended up not being sold to the customer that was here at the dealership purcha
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Got there, car was not there, waited 30 to 40min. Be sure you make an
appointment and ASK if the car you are interested in is at THAT LOCATION!!
Nov 21, 2017
Response from current dealership:
Guruzhh1h, you are correct that an appointment helps. We try to stress this on our home page and in some videos on the website, but we know that many people never see those things. Contacting the dealership first is part of our business model. We don't have a typical "lot" that you walk through. It saves us and you money when we keep vehicles in off-site storage that is far cheaper than freeway real estate. When we know you are coming, we have the car brought over and waiting up front for you. Please feel free to contact me and I will be able make your next visit much easier for
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My salesman Frank was great he answered all the questions I had and gave me a deal better then my bank did. The service there is excellent, I do think they can try to get the vehicle to the customers faster once everything is finalized. I recommend frank to everyone who chooses to buy here. They also have a wide selection of cars that are in wonderful condition. I’ll definitely be coming back.
Oct 31, 2017
They are very friendly and kind and have provided answers to my questions
Oct 29, 2017
Excellent experience. We did end up purchasing a car from DriversSelect. The process was painless. I would suggest an appointment as they recommend. I especially like the "no haggle" pricing and the no high pressure tactic of other dealers.
Oct 27, 2017
Very helpful.
Oct 13, 2017
Great guy!
Oct 12, 2017
The most satisfying car buying experience that I’ve ever been in. No haggling and the sales rep have your best interest at heart and not just trying to make a sale.
Oct 16, 2017
Response from current dealership:
Larry - we really can't be happier to read this! Hope you are having fun and enjoying your new vehicle!
Oct 9, 2017
Very good experience.
Oct 9, 2017
Very knowledgeable of auto
Oct 8, 2017
Dealer responded immediately to my email. Unfortunately the car I was interested in had sold
Oct 8, 2017
Excellent service
Oct 3, 2017
Awesome
Oct 2, 2017
They were A1 from their selection of cars and their customer service. I was approved with no hassle and received the keys to the car I wanted.
Sep 24, 2017
Buying process was easy and as advertised. Enjoyed working wit Frank to buy a car.
Sep 23, 2017
The "no haggle" price is just bull crap. They tack on another $5,000 in dent repair, gap insurance and extended warranty and are relentless in making you take it. You only get one "keyless" key which means you have to spend another $250.00 to get a second key. All things considered it cost me thousands more than the "no haggle" price. Misleading, deceptive, unprofessional. And then they wanted me to drive around with their name advertising on the back of the vehicle, made then take it off. Hated the experience, others should take note the "no haggle" price is plus $5,000 in extra crap. I thought the days of ScotchGuard for a thousand were gone, but it lives on here.
Sep 25, 2017
Response from current dealership:
Susan -
We offer GAP insurance because it is a great form of coverage depending on financing terms. We offer 1 warranty option for each vehicle and we are upfront about the pricing on our website on each vehicle's page. We also display the amount of key fobs available in the photos on the site.
We are working find more ways to practice our core value of "Be Transparent" by creating videos and places on the site that clearly outline our business model. We know we aren't for everybody.
However, we take it very seriously when we hear terms like misleading, deceptive and unprofess
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We offer GAP insurance because it is a great form of coverage depending on financing terms. We offer 1 warranty option for each vehicle and we are upfront about the pricing on our website on each vehicle's page. We also display the amount of key fobs available in the photos on the site.
We are working find more ways to practice our core value of "Be Transparent" by creating videos and places on the site that clearly outline our business model. We know we aren't for everybody.
However, we take it very seriously when we hear terms like misleading, deceptive and unprofess
Sep 21, 2017
Dealers representative was informational, courteous and treated my inquiry seriously. Took time to explain how DriverSelect worked and what I could expect if I bought a car from them.
Not impressed at all! Very close to making a deal but didn't over $700. It came down to principle and I guess they thought I wouldn't walk out over it. Bad bet
Sep 20, 2017
Response from current dealership:
I'm sorry you were unhappy with your experience. We price almost all of our vehicles below NADA trade in value and you can check CarGurus to see that we are very tough to beat in pricing. Our business model is built on making deliberate trade-offs on what we won't do so that we can focus on providing the most value we possibly can. If you have any questions or want to talk, please contact Wes W at customercare AT driversselect DOT com
Sep 16, 2017
Don't go here on a Saturday. Absolute chaos.
There should be a better system. Perhaps if the
salesman who answers your internet inquiry is
busy with 2 other buyers, he should gracefully
hand the new customer off to one of the
salesmen who are not busy. Terrible experience.
Sep 15, 2017
Their focus was the down payment. Did not want to negotiate on price or fix payment.
Oct 16, 2017
Response from current dealership:
Lori -
We don't negotiate on price at all. We price all vehicles as low as possible (most below NADA retail trade in) and you'll see that reflected right here on Cargurus with the number of vehicles we have that are Good and Great Deals. We also believe this saves time and stress for many customers. We are not for everybody. Our model is to provide the best value on a "nearly-new" vehicle with low miles, manufacturer's warranty and a clean carfax. In order to do that, we have to not do some other things and negotiating is one that we've avoided with our pricing. Sorry to hear
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We don't negotiate on price at all. We price all vehicles as low as possible (most below NADA retail trade in) and you'll see that reflected right here on Cargurus with the number of vehicles we have that are Good and Great Deals. We also believe this saves time and stress for many customers. We are not for everybody. Our model is to provide the best value on a "nearly-new" vehicle with low miles, manufacturer's warranty and a clean carfax. In order to do that, we have to not do some other things and negotiating is one that we've avoided with our pricing. Sorry to hear
Sep 11, 2017
Pleasant and not pushy
Sep 8, 2017
Great
Sep 6, 2017
They responded in a timely manner
I contacted the dealer in the evening after they had already closed. They
emailed me early the next day and gave me some information then we set up
a time to talk on the phone. I got my financing worked out and picked up the
car the next day! I was in and out of the dealership in about 45 minutes, from
test drive to paperwork. Very easy and pleasant experience!
Sep 1, 2017
They responded quickly to my questions
Aug 23, 2017
Low prices and courteous no pressure salespeople make buying a car at Driversselect a pleasurable experience!
Aug 23, 2017
Great
Aug 19, 2017
Very nice and helpful
Aug 11, 2017
I would have bought auto except that, not customer friendly because would not accept Bank Drafts.
Aug 10, 2017
They were informative
Aug 8, 2017
Did not end up buying a car from Larry but love the business model overall. Larry was not pushy and very knowledgeable about the cars. I liked the no haggle "take it or leave it" pricing but the multiple add ons took the car out of the range we wanted to pay. On a higher end car it would be a bargain.
Aug 8, 2017
Did not buy the car I originally saw, was not the right time, but had good communication with the owner and CEO named Mark. Put on a email list for the future.
Aug 5, 2017
Dealt with a chap called Shannon and it was a pleasure. Very knowledgeable people and not pushy at all. Let me and my wife have a good test drive of a couple of vehicles. We came quite a distance based on a friends experience and we definitely buy a car from there (when Shannon gets the cookie we want)!
Aug 4, 2017
Had a great experience with Driver Select. People were very helpful, and nice
and made you feel right at home. Very cool environment and atmosphere to
purchase a vehicle.
Jul 30, 2017
Initially when I contacted them, Kenneth helped us, and that didn't go too well because he did not call back when he said he would call and he sometimes forgot to bring out the car that we had asked to test drive. However, after calling and being switched over to Jeff, things went a lot smoother because Jeff called back promptly and helped us choose our vehicle within a matter of two days. This place will get you to see your car quickly if you get one of their good salesmen, which is the majority of them.
Jul 29, 2017
Applied online. Drove to dealership and they got me right in with no waiting
I usually hate buying a new car. The experience at the dealership is
normally high pressure with slick / shady types that will say anything to
sell you something. That experience changed today. Drivers Select made
buying a car a wonderful experience (as it should be)! I took care of
everything online and speaking with John Shaffer on the phone. Even
after we told him we were happy with the interest rate and ready to sign,
he asked me if he could try two more places for finance and he found an
even lower rate for us. Who does that? They do! My husband dropped
by, signed and picked up our new car - we LOVE it! If your looking for a
car, call John, he will take care of you!
Jul 28, 2017
Very quick response to my questions. thanks.
Jul 27, 2017
It was great!
Jul 26, 2017
Excellent no hassle experience!! Superior prices and service
Jul 20, 2017
It was the best car buying experience from driverselect. Steven donaldson has helped me from the begining till then end. He was very professional and knowledgeable, he was able to get me the lowest intrest rate without submiting my profile to many banks. And he hold the car for me till i get all the paper work done. There was some scatch on the car he was able to get it done very professionally and fast . Even couple days after buying the car i was still able to get some of the information regarding the maintenance and he was very responsive. I would definitely recommend this dealer to anyone because of the best customer service and best deal on the market ! My 2016 infiniti qx80 was 3k cheaper than the market .
Jul 19, 2017
Once they found out I did not want $3500 + in garbage they added on, They quit responding to my emails. I will never try to do business with driversselect again. The worst place I have dealt with!
Jul 12, 2017
Not a good experience. Took 5 1/2 hours to buy a car with no financing. They want to force you to buy different warranties on the vechicle. Dealer also charges customers their county property tax on the vechicle without disclosing that on the purchase agreement.
Jul 10, 2017
Very business like straight forward will consider in future.
I just bought my 2016 Ford Fusion Titanium and looked at DriversSelect
due to the simplicity that was advertised. Having never purchased a car
new or used before, and knowing that I'm not one for the whole haggling
step I would have to go through at a traditional dealer, I was hoping
DriversSelect would be true to their claim of offering a simple, primarily
from home process. Such was the case and I am very relieved to say so.
I worked with Pedro through a combination of email, phone calls, and text
messages. He understood my position as a new buyer and explained
everything in detail. He was more helpful and pressure-free than I had
hoped which meant a lot to me. It's that which sold me more than anything
the car had. I can read features and understand what the car does and
doesn't have. But knowing Pedro wasn't looking to pressure me into
anything I wasn't interested in sealed the deal so a big hats-off to him.
I would describe DriversSelect best as; you know what you're going to get.
I knew the price of the car and my financing terms before I ever visited the
dealership and nothing changed a bit when I got there. And once at the
dealership, the whole process wasn't even a couple of hours before I was
driving home with a new car. I feel I got a great deal and would feel
confident working with Pedro and DriversSelect in the future.
Jun 24, 2017
They worked a really good deal for me and I purchased the car I’m so excited thanks Tory the sales rep he was awesome
Jun 18, 2017
Easy to do biz with !!! Very fast, pleasant, experience. I would highly recommend.
Jun 5, 2017
Provided good quality vehicle with minimal sales pitch.
Less than 1 star. Horrible!!!! After making an appointment, the salesperson rescheduled and then cancelled. So I tried to make an appointment with someone else. The guy on the phone actually argued with me because I just wanted to test drive two cars and not fill out their "Fast Pass" financing paperwork before I came in. He actually questioned why I wanted to see two cars that were different. Had he not been so aggressive and argumentative and actually tried to get to know the customer he would have found out that I wanted to drive a newer model of my current car because I was considering it in comparison to something different. Both salespeople I had contact with didn't care about the customer. And apparently everything you read in the reviews about them not wanting to work with outside financing is true. In the end I went to a reputable dealership and had a VERY pleasant experience.
May 25, 2017
Easiest car I ever purchased!
I was very pleased with Driversselect, especially with Ashton Haswell and Chris Scheu. They listen and don't push or rush you. They have a broad selection of clean, low-mileage vehicles. The vehicles are fairly priced and they do not negotiate price. I will tell my friends and I will return, should I need another vehicle. Give them a visit if you need a like-new vehicle. You won't regret it.
May 23, 2017
It took more time than expected to get the paperwork done, but other than
that, everything was great!
May 23, 2017
I was called promptly. They were just too far away from me.
May 22, 2017
i had a preapproved loan DriversSelect was one of the dealers available to pick from according to my finance company. Once I turned down the overpriced extended warranty, I was hustled out of the dealership with the sales guy stating we don't work with your finance company. he wouldn't even tell me this face to face he sat upstairs and called me on my cell phone to let me know that I needed to leave and that he understood that I wouldn't be back.
May 5, 2017
Be very, very vigilant when looking at price listed on website & ALL the fees they add in when you get to the dealership. They have a $250 cleaning fee, $499 dent protection, accessories (never got a clear answer on this one!) $758, gap insurance $799.... The sale price ended up being $2306 over list price. They basically told me I was stupid for not wanting the car. Their interest was 4% over what we got elsewhere with the same credit (and our credit is categorized as excellent). This place has beautifully maintained cars, but I would not deal with them if my life depended on it.
May 2, 2017
Called and asked if they charge a bunch of prep fees on top of the price, TTL and doc fees. Never got an answer so maybe I DID get my answer in their silence.
May 1, 2017
They were nice. I just don't like that I can't see the vehicle without an appointment because it's parked at a remote location.
Apr 21, 2017
Very friendly and knowledgeable sales person.
Apr 21, 2017
Dealer did not call for 4 days. Had already purchased vehicle from another dealer..
Apr 20, 2017
Detail provided was all I expected. The dealer contacted me and were
helpful
Apr 19, 2017
The representative was nice and knowledgeable, followed up on my test drive scheduling.
Immediate response from my online inquiry. I did purchase the Nissan Altima as advertised on Car Gurus. This dealership has the best pricing for the best vehicles period. You should certainly take a look at them. The sales experience is status quo, so don't expect anything different there and whatever you do, don't go on a Saturday as it is ridiculously busy. I test drove this car during my lunch break, came back after work to purchase, but didn't end up signing the papers until the next day. And yes Tom Petty, the waiting is the hardest part. You will wait, hours, and I have no idea why. And expect them to push the service contract HARD. Really? The cars they are selling are less than 3 years old! Mine is still under manufacturer warranty!
Summary, GREAT pricing and GREAT selection of off lease cars. For that alone you should go.......and bring books, tablets, snacks (you will be there a while).
Apr 10, 2017
Fast, friendly and very easy to work with. Tommy was my salesman and he was great! The process was smooth. We were able to do all but sign the papers over the phone! great job guys!!!!!!!!!!!!!!
Apr 8, 2017
Easy able to purchase my Dodge Challenger in just 2 days. Would have bought on the spot but had to wait on my funds.
Apr 5, 2017
quick response
Apr 4, 2017
Great service once we got seen, but the volume of people was to many for the number employees.
Apr 3, 2017
Quick response
BUYER BEWARE!! The price you see online IS NOT the price you pay at
the dealership. Drivers Select adds additional fees to the price of the car
after you've arrived, test driven the car and decide you want to purchase.
The online price is only to get you in the door. They hide these additional
fees in the line item descriptions on the Purchase Agreement. For example,
they have a line called "Accessories" and "Doc Fee", which add hundreds
of dollars to the final price. There are actually no "Accessories" that you
actually receive. When I asked the sales person what that was for, he said
that is was a "delivery prep fee". Not sure what that means. In addition, you
are charged taxes on these additional charges. Bottom line, the price you
see online IS NOT the price you pay at the dealership. Beware!!
Mar 28, 2017
Drivers Select had several cars that we looked at, including the specific car
we had requested. We bought a different car and are quite satisfied with
their service. The only way they could have done any better would have
been to simply GIVE us our automobile!
Mar 24, 2017
Respond and sales associate was great
Mar 20, 2017
Bad customer service they never wanted to
make a deal if it wasn't there way.They seem to
have the I DON'T CARE attitude. I'm glad I found
my vVehicle Somewhere else that wanted my
business. NEVER AGAIN
Mar 20, 2017
Try's to push gap insurance and other add on plus interest rates
really high with banks they work with.
Mar 18, 2017
Did a great job. Fast and easy
Mar 14, 2017
I'm sure they're a good dealership. I'm seeking an
older model car with low mileage, and they
weren't interested in my searchings, that's all I
can proffer. Give them a try?
Mar 14, 2017
Trey was great got me approved and everything
be for I went considering I live 5 and a half hours
away. This was stress free in everyway I'd
recommend driversselcet to anyone
Mar 13, 2017
Sold the car right out in front of me when I called
to have it transferred and then blocked my car in
so that I could not leave. Will NEVER go back!!
Mar 13, 2017
I was contacted and gave the salesman my information and I have not heard from him since
Mar 11, 2017
This was a great buying experience very easy!!!!
Mar 7, 2017
Didnt get the car, but dealer responded promptly and even suggested other
options sent to my email.
Mar 4, 2017
Fantastic from start to finish!
Mar 2, 2017
Vehicle not on lot, off site at warehouse, salesman didnt even know what
vehicles they had.
Mar 1, 2017
Horrible experience still waiting for them to credit me
back for a deposit made on car that they Sold and no
one will return my call of course
Mar 8, 2017
Response from current dealership:
Heather -
Thank you for your feedback. I apologize that we couldn't work with your outside financing options. In order to keep our prices as low as possible, we do have some limitations on how we work with outside financing. You can read more about those here: http://driversselect.com/custom/fastpass
Your refund was processed back to the credit card you gave us on the same day you were in the dealership (2/27/17). Please let us know if you still are not seeing the refund on your credit card statement. You can contact me directly on my office line at 972.739.1043 if that's the case. I'd l
More ...
Thank you for your feedback. I apologize that we couldn't work with your outside financing options. In order to keep our prices as low as possible, we do have some limitations on how we work with outside financing. You can read more about those here: http://driversselect.com/custom/fastpass
Your refund was processed back to the credit card you gave us on the same day you were in the dealership (2/27/17). Please let us know if you still are not seeing the refund on your credit card statement. You can contact me directly on my office line at 972.739.1043 if that's the case. I'd l
Feb 28, 2017
Didn't end up buying from them but Frank was very nice. The car didn't end
up being what I wanted.
Feb 27, 2017
They responded to me quickly with the whole process, got to the dealership, was there less then 2 hours, and drove this car home. I did have to come back to resign some paperwork, but they provided me with gas. Overall great experience if you go to this location ask for Jr. He is the best!
Feb 21, 2017
Responded quickly
Feb 14, 2017
Tommy was Awesome from DriversSelect-
The transaction was smooth and easy,
Thank you DriversSelect and Thank you so much! Tommy
Regarding question if dealer called me: I called the dealer first thing in the
morning before they had a chance to contact me from my late night request
online. I purchased the car that day.
My experience which included purchase of vehicle with Driverselect was very
good and I would recommend them to others.
Jan 25, 2017
fast financing in and out
Jan 22, 2017
This was a quick, easy, hassle free experience!
Jan 20, 2017
Loved the no hassle affordable pricing and our sales associate was great. Ended up with a different car on same lot because they had a great selection. Buying process was relatively painless.
Jan 9, 2017
Call back was professional and courteous.
Jan 6, 2017
Good
Jan 2, 2017
Very responsive and informed. Would respond
promptly and would answer all questions.Havent
made a deal yet.
I have an update!!....finally went to Driver Select and
worked on a deal and decided to make a purchase.
Thank you Jeff for making the experience. very
smooth and simple!!!
Dec 27, 2016
A great source for pre-owned cars.
Dec 24, 2016
Barry was responsive but quite adamant and did not offer any
discounts. We purchased the vehicle for the internet price
Dec 19, 2016
Vehicles sold but still on internet long waiting time just to see a vehicle
Dec 20, 2016
Response from current dealership:
Alan -
I'm so sorry to hear that you weren't happy with your experience at driversselect.
Once we sell a car, it takes up to 3 hours for the inventory to refresh on our website, and third party sites like CarGurus and others update overnight. Because we are a high-volume dealer, this can sometimes present a problem with cars appearing on Cargurus or other sites when the vehicle may have just sold. We have an option on our Vehicle Details Page to Check Availability and we wish there was a way to let everyone know that checking availability ahead of time can save a lot of time.
We are try
More ...
I'm so sorry to hear that you weren't happy with your experience at driversselect.
Once we sell a car, it takes up to 3 hours for the inventory to refresh on our website, and third party sites like CarGurus and others update overnight. Because we are a high-volume dealer, this can sometimes present a problem with cars appearing on Cargurus or other sites when the vehicle may have just sold. We have an option on our Vehicle Details Page to Check Availability and we wish there was a way to let everyone know that checking availability ahead of time can save a lot of time.
We are try
Dec 15, 2016
Bad customer service, my car was delivered to me unwashed with smoke small. I was told to bring it back for full detail on a future day of my liking, however I would have to wait for two hours or more. Totally unfair, also I was given the highest interest rate of 7.6 hmm with credit scores in the 700. I bought the car and refinance it with my bank at 1.74.
Dec 4, 2016
First time there the vehicle I had called about was not on location.The
next time there was three hours and twenty minutes with multiple
apologies for the long wait just to be offered exactly one half of the fair
trade in value of my car. When I said I needed more than that I was told
they were sorry we couldn't do business. I've tried them three times in
the past and all three times I've bought a vehicle the same day that I had
been to drivers select from another source.
Nov 23, 2016
Salesman made statements about the condition of the vehicle and dealership policies that the manager later overrode and would not stand behind.
Nov 28, 2016
Response from current dealership:
We're sorry to hear that you had a less than awesome experience with driversselect. Can you please email Wes, our Chief Customer Care Officer, at customercare AT driversselect.com and see if there is anything we can do to resolve if anything is still outstanding? Thank you!
Nov 19, 2016
Great
Nov 18, 2016
Very easy to purchase. Had everything worked out before I came in to test drive. Marla rosser was great to work with
Nov 14, 2016
Fair price, easy purchase.
Nov 11, 2016
Very nice & not pushy.
Nov 10, 2016
Great and professional.
Nov 9, 2016
Great dealer & good communication. Not the truck I needed but a great dealer!
Nov 5, 2016
Won't stop calling even though they've been told (repeatedly) I've already purchased a car elsewhere.
Oct 31, 2016
Helping people with bad credit is a joke without having a strong co-signer.
Oct 22, 2016
It is a hassle waiting for cars to come over to the main dealership lot but Randon and Nathan both did a great job trying to find us the perfect vehicle. Good prices and no pressure but ultimately we went in another direction.
Oct 6, 2016
Great deal on my Terrain, but not so happy with interest rate offered having a 790 credit score. What they don't make on the sale of the car, they try to make on the financing. Sales rep was very nice and professional. Car was in excellent condition.
Oct 4, 2016
It took long than I expected but I was able to get the car I wanted. Thanks a lot to Charles Honeycutt who answered my calls when I called and assisted during the purchase. He was listened well and met my needs.
Oct 4, 2016
Matthew McCoy was awesome! Str8 to the point all business n he's a gentleman. Online process worked out gr8 just like the advertisement says!!! Smooth process, got the car I inquired about and no cross-selling. Call Driversselect!!!
Sep 25, 2016
You have to request the cars you are interested in before you come since
their actual storage lots are about 15 minutes away. Everything seems to
take forever. It is too far to go when there are much better dealerships
nearby.
Sep 23, 2016
My experience with Josh at Driverselect was excellent. Easiest car
transaction I'ver ever had. Worked out great.
Sep 16, 2016
The dealer said they do not do any negotiating.
Sep 14, 2016
Great enthusiasm for trying to get me to purchase their vehicle unfortunately I found better cars to fit my needs. Wouldn't hesitate to do business with them if they had the right car for me.
Sep 14, 2016
Really great service
Sep 9, 2016
I ended up buying a differnet but similar vehicle from this dealer because my Customer Rep took the time to provide some other options to consider. He did a great job and the overall buying process was very easy. The car I purchased turned out to be better than advertised and exceptionally clean. Although this dealership can be a little hectic due to high weekend volumes, I highly recommend it anyone who is truly fed up with the standard song and dance you get from traditional "I need to talk to my manager" dealerships.
Sep 2, 2016
No hassle, up front dealer...much cheaper than going to a Honda dealer. I have bought 3 civics and 5 Hondas total this was the best experience of any purchases. Whole process took 1 hour, pretty amazing compared to other places where there is a lot of back and forth.
Sep 1, 2016
Good Job
Aug 27, 2016
This dealer pull my credit and said they can't help. I ended up going to another dealership and walked out with the car I was looking for, the Lincoln MKZ.
Aug 26, 2016
Amazing customer service, I plan on making a purchase with them soon!
Aug 22, 2016
So far we are having good conversations. We may buy a car from them.
Aug 14, 2016
They are Okay. Beware they like to add on warranty and gap insurance to your finance price. If you choose not to do the add on they give you a higher interest rate.
Aug 7, 2016
Friendly great customer service
Jul 30, 2016
Very good- very pleased with their vehicle -good experience
Jul 21, 2016
Very professional and fast service. No pressure from dealer about purchasing.
Jul 13, 2016
quick and easy
Jun 25, 2016
Poor customer service. Jeff (sales rep) was not attentive and rude. He had no vehicle available for us to test.
Jun 25, 2016
Very easy no troubles
Jun 23, 2016
got my car and all went well.i give them a five.
Jun 12, 2016
Excellent, Larry Pelky was incredible through the whole process. I have purchased over 20 cars over the years, this purchase was in the top 2 best experiences.
Jun 10, 2016
I was disappointed that you would present a car that smells
like a ash tray. I really liked that car .but a car with 17000
miles on it should still have that new car smell.your
associates are very professional, it was a good experience
Jun 7, 2016
Good customer service. Dealer is straight forward
Jun 6, 2016
Horrible salesman had a horrible attitude. John was the name I believe. Needs to work on his attitude, will not recommend him to anyone.
Jun 2, 2016
Great experience and would highly recommend this dealer and jay cooper specifically for providing great service!
May 30, 2016
I had a great experience. My sales person Jeff assisted me from the very first call to the very end. He was very patient and I ended up purchasing the vehicle
John Shaffer did a fantastic job. I bought a vehicle long-distance while in Alaska and John made everything happen. When I arrived at Driversselect, the SUV was ready to go. We went on a test drive, where I found the vehicle to be in excellent condition. John noticed an inch-long blemish on one of the wheels and said, "let me take it to the shop and see what they can do." 15 minutes later, John brought it back and it had vanished. Driverselect provides quality used vehicles at great prices. It was a no hassle experience and I will be back for my next vehicle.
May 11, 2016
Quick response
May 8, 2016
we took care everything over the phone.I felt comfortable enough to give him a $500.00 based on the info & photos he supplied me with
then I flew from NY to Dallas finished the paper
work & drove the car home.An unbelievable deal
May 1, 2016
Car sold before we cold go see it.
Apr 28, 2016
Great no pressure
Apr 21, 2016
take deposit then sell to someone else, after find out that i rejected the
extended warranty... bad business practice... never buy from Driversseclect
May 23, 2016
Response from current dealership:
Son -
I'm so sorry for your recent experience. It is never an intention to take a deposit and find out that our system wasn't updated and the car is sold or already has a deposit, but it does happen on occasion. We rely on technology to track our inventory and sometimes things can go wrong.
Hopefully, you are in a great car and enjoying your purchase, even though circumstances prevented you from buying from us.
If we can be of any other assistance, please call Customer Care at 866.421.1111.
Best -
Wes Wilson
Chief Customer Care Officer
driversselect.com
I'm so sorry for your recent experience. It is never an intention to take a deposit and find out that our system wasn't updated and the car is sold or already has a deposit, but it does happen on occasion. We rely on technology to track our inventory and sometimes things can go wrong.
Hopefully, you are in a great car and enjoying your purchase, even though circumstances prevented you from buying from us.
If we can be of any other assistance, please call Customer Care at 866.421.1111.
Best -
Wes Wilson
Chief Customer Care Officer
driversselect.com
Apr 19, 2016
Good.
Apr 16, 2016
The whole experience was very positive.
Definitely recommended.
Apr 15, 2016
Easy, fast, no haggle
Apr 14, 2016
Called the dealer and he stated the car
was on the lot and to come check it out.
I arrived and there was one person
working. He was with another customer
and said he would be right there. I
perused the lot of approx. 25 cars and
did not find the one I was there to see.
Must have been a ploy to get me there.
He also never came out to attend to me
after waiting approx. 30 minutes. I won't
be back.
Apr 11, 2016
Didn't buy from them but the sales person was helpful, respectful.
Apr 8, 2016
Good experience
Apr 8, 2016
very nice customer service
Apr 7, 2016
Good
Apr 1, 2016
Slow to respond.
Mar 30, 2016
Very helpful even though I didn't
purchase a car from them
Mar 28, 2016
Dealer responded and answered my questions right away.
Mar 25, 2016
great
Mar 21, 2016
I received an email. When I called back, the person who had contacted
me had the day off.I spoke with another representative that was helpful
Mar 17, 2016
Dont remember but they did contact me about
some cars.
Mar 17, 2016
Car was not as represented, it appeared to be white in pictures but in
actuality it was silver. That's my only complaint.
Mar 16, 2016
She Refused to negotiate price
and said they don't do that. Your
a used car dealership it's all
about dealing.
May 23, 2016
Response from current dealership:
Emma -
In order to save the time and game of negotiating, we post our very lowest price and stick with that. Most research shows that people don't want to spend time haggling. They just want the best value they can get for the price. We don't want to add more stress to what is a large purchase for most people. Not negotiating means we can be more efficient and more timely and also advertise our best price on sites like Cargurus.
Thank you for understanding -
Wes Wilson
Chief Customer Care Officer
driversselect.com
In order to save the time and game of negotiating, we post our very lowest price and stick with that. Most research shows that people don't want to spend time haggling. They just want the best value they can get for the price. We don't want to add more stress to what is a large purchase for most people. Not negotiating means we can be more efficient and more timely and also advertise our best price on sites like Cargurus.
Thank you for understanding -
Wes Wilson
Chief Customer Care Officer
driversselect.com
Mar 15, 2016
Drivers Select representatives
allowed me to feel like my
situation mattered. They are a
teamwork driven staff, which I
appreciate because teamwork
helps the customers make a better
more affordable vehicle purchase.
Drivers Select also has a plethora
of vehicle options and their prices
are competitively lower than other
dealerships that I visited. More
importantly was the representative
who assisted me was honest and
transparent.
Mar 14, 2016
If you contact this company prepare to be spam bombed with emails. Pretty
incompetent people, were only interested in getting my personal info for
financing when i never asked to even finance. They should be more
interested in getting people INTO a car before trying to get money from
them.
Mar 12, 2016
Good, professional, polite
Mar 11, 2016
Drivers Select has been very responsive and patient while I
close out my current lease & shop for a replacement.
Mar 2, 2016
Very helpful
Feb 29, 2016
Excellent experience!
Feb 27, 2016
Easy to work with remotely
Feb 25, 2016
Antwan was friendly, and helpful.
Feb 21, 2016
excellent
Feb 18, 2016
Great easy to work with
Feb 17, 2016
Heard from them several days later. I had
decided to look at other cars at this
point.
RFord
2/05/2016
Reason For Visit
Sales (Used)
"Absolutely Phenomenal!!!!!"
My husband and I were shopping for a newer vehicle and a
found a few Camaro's on Driver's Select website that we were
interested in. After the 1st inquiry sent to the dealership the
service was absolutely amazing!!!! Lilia Galindo was our
Salesperson was very attentive through the entire process. I
mean this girl was on FIRE!!!! She responded to every call, email
and text within 10 mins and gave me all the answers I needed.
Lilia also did a FANTABULOUS job at securing our financing....on
MY TERMS. Literally asked me how much I had to put down and
how much could I afford monthly. She called back in 2 hours
with the exact figures that I asked for. Low down payment with a
monthly payment under $400.00 for a 2014 Chevy Camaro with
only 12,000 miles, we couldn't be happier! Exceeded my
expectations and overall experience was beyond comfortable
not pushy like other dealerships and very straightforward. Best
car buying experience ever!!! Will definitely be back for my SUV.
Feb 9, 2016
Excellent customer service and very nice
people
Feb 6, 2016
WON'T DEAL. I wasted my time.
The overall experience at driversselect was great! I worked with
Christie who had all of the car info and car I was looking at
online ready to go upon my first visit. When I decided to make a
purchase she explained the buying process thoroughly and got
everything processed very quickly. I even changed my mind last
minute on the car I wanted and she made the switch without any
hassle. I would definitely recommend!!
Feb 5, 2016
Purchased the 2014 Expedition XLT, the experience was
great. Completed application online and was in and out the
dealership in an hour and 15 minutes.
Feb 2, 2016
Salesman very friendly and helpful. I liked the no pressure atmosphere. I
believe vehicles were priced fairly. I didn't buy this time as I didn't find
exactly what I was looking for. I would use them again in the future and
recommend them to my friends.
Feb 1, 2016
Pleasant
Jan 14, 2016
Salesman "Mike" was dishonest, unreliable, not trustworthy.
I don't feel he represted the ethics of DRIVERSSELECT at
all. Management: "Vance" was great! Car was very good
with fair price.
Jan 13, 2016
I didn't find anything I wanted. Not there fault.
Jan 13, 2016
Slow to follow up, slow to return calls, didn't
seem like they were really interested in my
business.
Jan 13, 2016
Response from current dealership:
Paula -
I am so sorry about your experience! It shows that we still have a lot of work to do to make sure we take care of each person to the best of our ability. Would you mind letting me know who you were working with so we can make sure we don't waste an opportunity like this for improvement? Thank you for taking the time to share your experience. Again, apologies for not being as responsive as we should be.
Wes W.
Chief Customer Care Manager
customercare@driversselect.com
I am so sorry about your experience! It shows that we still have a lot of work to do to make sure we take care of each person to the best of our ability. Would you mind letting me know who you were working with so we can make sure we don't waste an opportunity like this for improvement? Thank you for taking the time to share your experience. Again, apologies for not being as responsive as we should be.
Wes W.
Chief Customer Care Manager
customercare@driversselect.com
Jan 11, 2016
Great
Jan 10, 2016
Good
Dec 31, 2015
Kyle was great.. purchase car i wanted
easily
Dec 11, 2015
Good response helpful information just not right interior in the
car
Nov 21, 2015
Excellent feedback and good options. Just not the vehicle I was looking for.
Nov 17, 2015
Quick follow up
Nov 16, 2015
Had an interest in two cars. ...was told both had sold. Later notified that one was available after all, and I made appointment to travel 95 miles (one way) to drive the car; however, while en-route dealer called my home (rather than cell) to inform me that car was being repaired and not available. Otherwise, Kyle was very professional and worked hard to secure 1.99 interest rate for me. Frankly, I'm not sure what to think about the integrity of this dealership at this point...
Nov 9, 2015
Dealer responded quickly!! Car was purchased and the transaction was very good!! All people that I dealt with there were very friendly and helpful, highly recommended!!
Nov 8, 2015
Excellent service and best car buying
experience ever. Would highly
recommend.
Oct 22, 2015
dealer contacted me right away. still keeps in touch he knows I am very interested in car
Oct 18, 2015
Great
Sep 30, 2015
Amazing customer service very satisfied
Sep 27, 2015
Good
Aug 30, 2015
There cars are site to costly for
what is on the market.
Aug 28, 2015
Great response. Great customer service. Jeff did a great job in disclosure and
showing the car. In the end I made a purchase outside of driverselect based on
personal circumstances. In the future, I will recommend driverselect to my friends
and will keep my eye on their website for future purchases. Thanks.
Aug 26, 2015
I bought this car over the Internet with
the help of Gene. He handled the
situation perfectly. He willingly followed
my instructions and requests. He was
responsive and timely on communicating
with with me. I had special needs and a
short time line and Gene made it all
happen. I believe he was backed by a
quality dealership to support him and
allow him to work so effectively. Thanks
Driversselect!
Jul 30, 2015
Great deal with 2 hrs everything was
done .
Jul 21, 2015
Great!!! John is the best salesman
ever!!!!!Bought the Buick!!!
Jul 24, 2015
Response from current dealership:
Congratulations on your new Buick! So glad John was able to give you a great purchasing experience! We now look forward to you also having a wonderful ownership experience! Happy Travels in your new Buick!
Jul 16, 2015
Very good , very helpful.
Jul 7, 2015
Didn't buy but great deal and very
personable
Jul 3, 2015
very thorough comm from my rep
Jun 25, 2015
Representative was friendly and
honest about pricing. I did not
buy the car, because it was a little
out of my price range, but I
appreciated how the
representative did not pressure
me or act like the "typical" car
salesman.
Jun 21, 2015
Excellent service and great salesmanship. A very accommodating
staff.
Jun 22, 2015
Response from current dealership:
Thanks so much, Taylor! Who was your Customer Experience Officer and we'll give him/her a kudos for your great experience? Again, your feedback is very much appreciated!
Jun 16, 2015
Excellent car buying experience!
May 30, 2015
Responded quickly to my inquiry.
May 24, 2015
Absolutely the best!!
Larry was awesome.
We got a terrific deal.
Apr 7, 2015
gave me false information about vehicle
Apr 16, 2015
Response from current dealership:
Jay -
I looked into this and realized that our website incorrectly listed the truck you were interested in as a "standard" bed when, in fact, it was a long bed. I am so sorry you were inconvenienced by this. We strive to always represent our vehicles exactly as they are. This was a mistake when the vehicle was uploaded - which should have been caught before it caused a bad experience for a customer. Please contact me at bbeakley AT driversselect DOT com when you can as we want to make this up to you.
Thank you for your honest feedback.
Brandi Beakley
Chief Experience Office
More ...
I looked into this and realized that our website incorrectly listed the truck you were interested in as a "standard" bed when, in fact, it was a long bed. I am so sorry you were inconvenienced by this. We strive to always represent our vehicles exactly as they are. This was a mistake when the vehicle was uploaded - which should have been caught before it caused a bad experience for a customer. Please contact me at bbeakley AT driversselect DOT com when you can as we want to make this up to you.
Thank you for your honest feedback.
Brandi Beakley
Chief Experience Office
Mar 20, 2015
Good
Jan 13, 2015
They don't negotiate price
Mar 31, 2015
Response from current dealership:
Tom -
We're sorry you were disappointed in our policy of not negotiating on price. We strive to offer competitive pricing in addition to providing all financing terms and any fees - in writing - to you before you arrive to the dealership so that you can make the best financial decision for you based on total transparency. Our process also saves you precious time at the dealership, with most buyers who complete the process up front being in and out in less than an hour. We hope that our transparency and respect of your time can be of value to you in the future.
We're sorry you were disappointed in our policy of not negotiating on price. We strive to offer competitive pricing in addition to providing all financing terms and any fees - in writing - to you before you arrive to the dealership so that you can make the best financial decision for you based on total transparency. Our process also saves you precious time at the dealership, with most buyers who complete the process up front being in and out in less than an hour. We hope that our transparency and respect of your time can be of value to you in the future.
Feb 23, 2013
Contacted me quickly.
Nov 5, 2012
Friendly and listened what I want.