EchoPark Automotive - Colorado Springs

they were great

We ended up purchasing a different 4Runner than this one. The entire experience was very pleasant - no pressure!! I hate the thought of having to buy a car and dealing with the salespeople. However, at EchoPark, the salespeople are salaried not commissioned so there is no pressure. The financing was as easy as it can be far as the paperwork goes. Jerry H (our sales guy) was very pleasant to work with. He is new and didn't have all the answers to our questions but was very willing (and did!) get us all the answers that we needed!

I attempted to have this vehicle transferred to a location closer to my residence, but they failed to transfer the vehicle. When I contacted the dealer a few days after asking for the transfer, they informed me that the vehicle had been sold. I tried following up the next day after asking for the transfer and didn't get a response. After the vehicle sold is when they finally reached back out to me. I advised them to not contact me in the future and I will not purchase a vehicle from them.

Set up appointment for test drive but when I arrived on time the car was already sold. I found out it was sold the night before but they did mention that when I received text to confirm appointment on the morning of appointment.

They kept me informed about cars I was interested in.

Drove an hour to get there, nobody talked to us in over an hour being there and the cars have no info on them at all so it's impossible to shop there. The QR codes just bring up the vin, nothing else. It was a complete waste of time

This is the best place to buy a car! Their response time and communication is outstanding.

Quick to contact me about my inquiry. Follow up call with an email and provided good notes.

Buying a car in this location is easy and great customs service

Easy purchase process, no pressure environment and friendly staff. Great overall experience.

Dealer responded and answered any questions that I had.

texted me with answers and follow up.

Experience was pleasant.

Good follow up

They were great. Super nice and easy process. Ended up not buying but would visit them again

Friendly and informative staff.

Very helpful people and guided us to exactly what type of car we really wanted.

Everyone was very nice and I would have bought the car but it had an issue with the UConnect. They were willing to fix but was a red flag to me

Great and helpful

Joey did a great job with our Subaru

Responded quickly

Sold the morning I was going to go in. Never got a call from them and I would have wasted 2 hours driving there, but luckily I gave them a call before heading out.

We contacted EchoPark Colorado Springs Thursday evening and made an appointment for Friday morning. We met with Stacy and Brett and they were great. Loved the no haggle experience. We test drove the car and loved it. The whole process only took a couple of hours and we were on our way home in our new car. Thanks for a great car buying experience!

Good responsive low pressure dealer. We went with another vehicle but these guys were my second choice.

The best dealer I have ever purchase from highly recommended

They responded very quickly

Received a text message within the hour. They were responsive without being pushy. Ended up purchasing a vehicle from them.

Amazing dealership. Very polite staff and amazing location.

I can’t recommend EchoPark highly enough. Immediate response to inquiries. The car was exactly as advertised and was waiting for me to test drive it when I arrived. Fast and painless unlike most visits to dealerships. Daphne was outstanding. Answered all of my questions, found a lender for less than ideal credit and was just all around pretty great!

Talked with Joey. I will be buying a car from him soon. No pressure sales and awesome people. I will refer anyone to you guys!

Notified me or reached out to me several times over the past 2-3 weeks

Pleasant people and environment.

Excellent

Horrible customer service. I wanted a truck that was available, was financed and ready to go. I came right out and told them I wanted to buy the truck 100%. They wouldn't call me back once I told them I was coming from out of state. Every time I called, they kept transfering me to different people when all I wanted to do was put money down to hold the truck until I came in. After hours of calling and getting no where, I was finally told the truck was sold. Since I was at work, my wife called in to try and get a hold of someone for me. They told her the truck WAS available and to come in to see it. Once she said who she was, with my name already on file, she was told the truck was sold. Never got a call back from their finance center. Even tried talking with them from their website. Again, stopped getting replies. BUYER BEWARE. DO NOT BOTHER WITH THIS DEALER/COMPANY. They are NOT on your side unless you are there in person.

At Echo Park we had Ronald "Ron" as our Sales man. He was amazing! Unfortunately we didn't leave with a car that day but we plan on going back, when we decide to get a car , just so we can make our purchase with Ron. We live in New Mexico and heade the whole experience worth the drive!

One of the best car buying experiences I've ever had . Everything was efficient and professional. Ask for Ron!

A I asked for pictures and never received any pictures

I drove out of state for the Lexus IS 350 AWD. I ran my credit so I was ready to buy. During the test drive, I instantly noticed a grinding noise in the wheel wells. You could see on both rims it had hit a curb very hard on the front. How could a detailed 191 point inspection overlook something so noticeable? The manager never came out to speak to me on how we could remedy the situation or even try to come to agreement to have me purchase that day. 1 star for not owning up to the damaged vehicle, passing their inspection, and no communication from the manager directly.

Even though I didn't purchase this vehicle I had a great experience with everyone.

The truck looks great everything overall looks great I haven't really talked to a dealership yeah but I will soon have a great day

i was very interested in purchasing the vehicle. Because i was in an accident, I currently do not have a vehicle. The cost of an uber is absorbent since i live in denver, so i asked if they would be open to bring the car to me for a test drive. if the drive went well, i would have purchased the vehicle. unfortunately, the rep for the dealership said they would not bring the vehicle to me, even though i expressed serious purchase interest. They suggested i drive another vehicle at a closer location and sent me a few options through text message. they said they would set up a test drive for one of those vehicles. i expressed to them that the other locations did not have the trim i wanted and was interest in the vehicle that they possess. But i told them i would try another vehicle and requested a specific vehicle at one of their other locations. It was at this time the rep ceased communication and has not responded back. i guess they did not seriously want my business.

Very helpful and good pricing

Quick response time. Nice and respectful

Super guys. Ron was great. This car turned out to be a used rental do we found another elsewhere.

Daphne was great. They were all very friendly they made our experience easy and not being pressured. I will tell my friends to go there. The prices are great and we're very happy with the choice we made. Thank you again Kathy & Geoff

They were very friendly and helpful.

Wonderful experience!

Good but they don’t sell cars on line .. need to show up at their dealership

No hassle experience. Anthony helpful, honest and thorough. We will purchase from them in the future!

Bret MacMillan was great to work with! The price that was advertised is what we paid & we will definitely be back!

Ronald Young at the Colorado Springs Location was excellent. He was well versed in the car I was looked at and made sure I was comfortable with my purchase before I committed. I would recommend working with EchoPark and especially Ronald.

I appreciated Jim reaching out to me. He was helpful yet he did not pressure me. When I purchase a vehicle, I can definitely see me buying from EchoPark

I had mistakenly hit the contact button,and told them it was a nice vehicle but out of my price range.

This is our first experience with EchoPark, The staff are so friendly and nice, Our experience guide was Sam Shadeed he was very Professional and diligent during the car purchase process, He answered all questions and provided us a great deal. We are very happy with the car and the deal we got from EchoPark. Highly recommended EchoPark.

Good experience. Great prices!

Great dealership. No haggling and sales team is not a commission. Great service! Only thing I had a problem with was the car wasn’t detailed clean.

Very responsive, helpful and professional.

Excellent selection and great service. One of the best dealers I've been to. No pressure and super helpful. I would bu a car there in the future.

Great no-hassle sales, no pressure or pitches. Bret was awesome!

I would recommend Echo Park to anyone. They were very friendly and very fast. There are no games, it’s all straight forward and on the table.

I loved the no haggling over price and the friendly employees.

Nice experience no pushy salesmen

I set up an appointment to see the car I liked right away. I let them know I had a personal loan through my bank. Setting the appointment was easy and they assured me my bank financing was ok but that they also offered financing. When I received an email confirmation about my appointment, it stated they do not accept financing from outside lenders. They insist they have the best rates and options for financing. Without cash, I was forced to do financing through EchoPark and the rate was not better than what I was offered through my own bank. The car I wanted was somewhat rare and not at other dealers. If was available elsewhere, I definitely would have went somewhere else.

Friendly and helpful staff. Not pushy. We ended up buying a different car than initially interested in but from them

This place and the people are amazing! It's not like buying a car from anywhere else. I already had the car I wanted from looking online. They immediately had me drive it and never once tried to get me to buy anything else. I was very short on time since my vehicle was totalled and only had a couple days to get a car before my rental was up. They never acted like I was burden even though I only had a small time during a break to get the car. They we're extremely transparent with everything and made sure that I had all the info/warranties to make sure the car lasted a long time. I don't believe they work off commission so they have no reason to push you for anything. I did find an issue with the car after I drove it off the lot. The manager took such a great job taking care of me. They took so many pictures to send to their tech and even picked the car up from my work the next day and left a car for me to drive. I've never been so well taken care of buying a car anywhere else!

The salesman, Justin, was very nice. However, the dealership was not willing to work with my bank, even though I had funding. So if you want to go through your own bank and they are not part of Echoparks network, dont waste your time going there.

Very nice buying experience. This is NOTHING like buying a vehicle from a new or used car traditional dealer. Highly recommend.

EchoPark is haggle free and has affordable used vehicles that are great deals! Really simple to walk in and get the car you want! What you see is what you get! The staff member, Bret MacMillan was especially helpful to us and we were grateful for his help!

The car I was originally interested in was no longer available when I got there for my appointment but there was another one a year newer do I bought that one. Anthony was super great to work with. He synced my phone to Bluetooth and installed the navigation system. Their prices are better than elsewhere .

Echo park is a great place. Everyone was very friendly and getting a car was fast and easy. Our guy that sold us the car, Justin was great. I highly recommend Echo Park.!

Very helpful.

*I bought a 2016 KIA-but post was pulling up Hyundai. I wanted to be clear so all know 100% truthful post. //I bought a car at Echo Park. It was a top-notch experience from start to finish. I believe their prices and quality cannot be matched for used cars, and their customer service (Mark Riopelle-Asst. Mgr. is Phenomenal) has to be above the top 1% of any business I have had an experience with. Our criteria for purchasing a car was to find as new of a car we could find with as low mileage as possible within our budget. other dealers told me I was looking for "Unicorn" At Echo Park they have a lot full of Unicorns. Echo only sells cars no older than 4 years old, no higher than 40K mileage and what seems on average $1K to $5K under Kelly Blue Book. They have a lot full of "Unicorns". There are also no dealer fees. I had a post purchase issue with car on smoke smell that Mgr Mark Riopelle worked until completely satisfied. I have never gotten better cust service in my life. Thanks!

dealer has been in touch and very helpful

Very friendly. I liked not being pressured. I like the no haggling over price. We did not buy that particular car, but we will definitely try you again when we need another car.

It was nice

Bought the vehicle! Probably the best experience in all my years of purchasing vehicles. No hassle! Sales lady was beyond a sweetheart and very helpful and knowledgeable. We were in and out within an hour! I will guarenteed be doing future business with this amazing dealership again.

Dealer contacted me very early in the morning, I was able to drive to CO Springs right away and test drive the car. I had a great experience, no pressure. Ended up buying the car and I love it.

Very nice

I t was great! They are not pushy And very helpfully!

Very easy to buy a car. Great experience that I would highly recommend.

Good dealer

Great experience! Easy, no haggle, fair trade in The entire staff was Very friedly, knowledgable, and accommodating.

Best experience I ever had at any dealership. My goal was to simply look at cars and be familiar with them before I buy. Anthony answered all my questions, was patient, helpful and made me feel comfortable. No pressure! Highly recommended! I’ll be back when I’m ready to buy.

Fast, efficient and great experience.

Description of the vehicle was spot on and bought my new vehicle right after seeing it.

Good dealer missed out on the car! Would not hold car and it sold that same night.

Over all, excellent service! Thank you!

They responded very quickly

It was a very good experience. No pressure. I felt answered questions honestly

They were good to me

Salesman was a egotistic. Tried to take advantage of my wife. Im deployed to Germany, so she went with a friend and as he was talking to her, he didnt know she had me on the phone. It was at the point he said our pre-approval from USAA wasnt all "kittens and rainbows" that i instantly wanted to catch a plane back to colorado springs and see it this maverick salesman would say the same to me. After i spoke with the manager, they are a pretty good dealership, minus one clown.

The salesman at EchoPark dealership, Bret MacMillan, did a very fine job. He was professional and he new his business. I purchased the car.

They were nice and helpful. The car was ready to be seen and driven. The car was as described and clean. They were quick to respond and follow up on your experience.

Quick response. Answered all my questions

Very nice and low pressure. Purchasef the car and I'm very happy with it.

Quick to welcome & be served. Nice change from the sit & wait for an hour.

Sales people were helpful and friendly but not pushy. Purchase experience was very smooth.

Ryan and the EchoPark team were great to work with. They were responsive and helpful from returning my initial inquiry about the car to getting my appraisal done to the actual sale of the car. It was the least stressful experience I have ever had with purchasing a car.

Was contacted by dealer in a timely fashion. Visited the dealer and performed a test drive. Salesperson was accommodating but didn't know all of the features of the car. Ended up buying elsewhere since the car wasn't exactly what we were looking for

It was a amazing experience!!!

Very pleasant throughout the entire process.Not pushy environment at all.

Contacted me immediately and answered all my questions in a professional manner!

Easy to schedule a test drive, didn't end up purchasing this car. Was shown another car with the features and options that I was looking for and purchased a 2016 Lincoln MKZ.

Extremely helpful when answering all of the questions I had concerning a Kia Soul. This will be my first car and I'm leaning more to buying from them hopefully this upcoming week.

Fantastic! Answered all of my questions.

We have been car shopping for a month or so, but the smooth experience at Echo Park, Colorado Springs has been unmatched. The Staff was courteous and helpful, going an extra mile to make us comfortable and imparting all the information about the car. On our request, the mechanic took us further for the test drive to explain all our queries with ease and patience. I would highly recommend Miss Hannah Bitterman, who was proactive to answer all our queries and take us through all the details thoroughly. The location is scenic and the car shopping experience is satisfying.

Wonderful! We bought a Honda Pilot. Brett was our salesman and it was such a great experience. Generally I dread having to deal with car salespeople, but Brett was fantastic. Answered all our questions, no pressure. Next time we are in the market for a car we will be coming back to Echo Park.

Very good

They were great. Ended up going elsewhere. I appreciate them taking the time.

EchoPark was very helpful and friendly. They worked with me to make sure that I had the extras that I would need or use. They also helped me find the best payment plan. They were good enough that I purchased my car from them and felt good about the experience.

Did not buy here, but very helpful and responsive. Web site is also great.

They contacted me quickly...

Very helpful

Great customer service. One of their representatives didn't message me back but other team members made up for it by constantly checking up on my buying process and offering their assistance.

Best yet

Comfortable experience! Ask for Ryan Craft!

Excellent customer service. Car was ready and clean and very knowlegable staff.

Bought the car. Awesome experience.