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Dealer Reviews

Based on 11 reviews
All reviews are verified visits to the dealer. – Learn More
Joseph
Oct 27, 2025
Very courteous and very helpful. The car was in great shape. I highly recommend them.
1 of 1 people found this review helpful.
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Celisa
Oct 23, 2025
Very nice place and the salesman are very good
1 of 1 people found this review helpful.
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Jun 15, 2025
Very unprofessional, service was poor and the car was misreapasented. Missing parts, and vehicle wasn't inspected.
3 of 4 people found this review helpful.
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Mar 31, 2025
Jordan and Chuck were the best out of any dealer I’ve been to. Very friendly and worked with me as I was a first time buyer. Very transparent and helped with everything. Very down to earth and outgoing. If you are looking for a vehicle I definitely recommend. They are the best 100%.
1 of 1 people found this review helpful.
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Feb 10, 2025
My husband and I bought a vehicle from Eastern Auto Exchange over the weekend and to say we were impressed is an understatement. Chuck and Jordan were phenomenal...very professional, yet down to-earth and friendly. We were able to look the vehicle over with nobody hovering over us and we never once felt like we were being pressured into buying something. Additionally, they answered every question we had thoroughly and with honesty...you don't see that much at some small dealerships. Eastern Auto Exchange was a little over a 2-hour drive from us as we were coming from Delaware but I would gladly make the trip again. The next time we are looking for a vehicle, they will be our first stop. They have our highest recommendations. Thank you Chuck & Jordan...we LOVE the Navigator ;)
3 of 3 people found this review helpful.
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Nov 26, 2024
Spoke to a very kind man who was very helpful.
1 of 1 people found this review helpful.
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Nov 20, 2024
Very Responsive and helpful
2 of 2 people found this review helpful.
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Wayne
Oct 14, 2024
Very good
2 of 2 people found this review helpful.
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Oct 3, 2024
They were very nice but I did not get the vehicle
1 of 1 people found this review helpful.
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Apr 30, 2024
They were very quick to answer my question
1 of 1 people found this review helpful.
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Apr 20, 2024
Responded
2 of 2 people found this review helpful.
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Jan 2, 2024
Answered all questions on phone never went to dealership
1 of 1 people found this review helpful.
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Kham
Dec 29, 2023
They contacted to me right away and I feel happy
1 of 1 people found this review helpful.
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Scott
Dec 9, 2022
Very nice people. Very helpful, and quick to reply.
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Nov 22, 2022
I tried to contact them and give them my nbr twice. They never answered me back for more than weeks.
1 of 2 people found this review helpful.
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Nov 23, 2022
Response from current dealership:
James, I am very sorry that we were unable to connect. I have double checked and we have reached out to every person that has submitted an inquiry and provided us with a phone number, and sent an email if there was an email address provided to us as well. You can always call us on our office number at 609-585-0007 as well. Please feel free to reach out, and I will be more than happy to help assist you. My name is Max and I am the owner.
arvit
Nov 20, 2022
Great experience no b s straight to the point
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Oct 13, 2022
Prompt and helpful response!
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Sep 27, 2022
Exceptional experience here. Kenny got back to me right away and was very informative. Really happy with my new car. Thank you Eastern Auto Exchange!
1 of 2 people found this review helpful.
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Brandon
Aug 11, 2022
I have no issues with this dealership. The owner was nice and friendly, I was able to go for a nice test drive, and the car performed great.
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Jessica
May 31, 2022
After a long drive there the dealer complained we got there late and he wanted to go home. He was upset when he found out we wanted to finance the vehicle and in the end didn’t even want to call the banks. His coworker Max was great but overall I say worst experience.
6 of 6 people found this review helpful.
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May 3, 2022
Great experience. Easy to work with.
0 of 1 people found this review helpful.
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Michael
Jan 10, 2022
They were great, but we had already bought a vehicle.
3 of 4 people found this review helpful.
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Jan 9, 2022
Contacted immediately
2 of 3 people found this review helpful.
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Jan 5, 2022
Great car and the car runs great! The price was amazing for what I got! Car still run great!
3 of 3 people found this review helpful.
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Dec 27, 2021
Great experience. Max and his team provided a great car at a great price with no fees! I'm a car nut and have brought over 50 cars in my life. I'm 48.Prior to this I'd say walking into a Lexus dealer a few years back was the best car buying experience I had. Max and his team topped that. If your looking for a quality vehicle with very good prices no fees, this is the place to shop and purchase your next pre-owned vehicle.
4 of 4 people found this review helpful.
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larry
Nov 21, 2021
Admin was super efficient, just waiting for my title now. Max took great care in checking all of my concerns and I ended up with a super clean string running car. I’m not fond of used car dealers but Eastern appears to be extremely professional and genuine.
3 of 3 people found this review helpful.
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Nov 20, 2021
Great place
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Nov 9, 2021
Quick response
0 of 1 people found this review helpful.
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Sep 10, 2021
The people at the dealer were very nice and professional. The car was as described and I am satisfied with the end result. I would have rated them 5 stars except for one thing. When I started the engine I had a message that told me I had 11 miles to empty on fuel. When I got to the service station I had 3 miles to empty. Perhaps I'm being to hard but I am glad the gage was not 4 miles off.
1 of 1 people found this review helpful.
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Aug 18, 2021
Contacted us right away
1 of 1 people found this review helpful.
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Michael
Jul 3, 2021
Service was nice, but the sales rep tried to argue that the clutch for a manual car wasn't part of the drivetrain thus excluding it from their drivetrain warranty. Not sure how that makes sense but whatever.
5 of 5 people found this review helpful.
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Jul 5, 2021
Response from current dealership:
Michael, a clutch is a wearable component of the vehicles drivetrain. The powertrain warranty that is included with every eligible vehicle we sell covers internally lubricated components, which the clutch is not. Most brand new (manual transmission) cars also specifically state that the clutch is an excluded warranty item as well. Sorry for any confusion, and we were certainly never trying to come off as arguing, but a clutch is just not a covered component.
Bineca
May 29, 2021
Quick and easy. Friendly and knowledgeable. Thanks for the car. It’s fire.
2 of 2 people found this review helpful.
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Stephen
Apr 22, 2021
Very courteous staff. No pushy sales tactics. All questions answered.
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Feb 1, 2021
Good dealer.
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Jessie
Jan 25, 2021
Yes I was contacted back
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Jan 17, 2021
Very nice people!
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Nov 3, 2020
Contacted by dealer quickly. Sent someone to examine car for me, since I was unable to go. Received person graciously and gave access to examining car without a problem. Plan to go to see the car myself soon
1 of 1 people found this review helpful.
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Nov 3, 2020
Dealer called with a phone conversation about the T-Bird. Thanks for the call Eastern Auto exchange.
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Oct 4, 2020
Very friendly but someone had already put a deposit down but csr was awesome
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Jun 14, 2020
Great communication and very pleasant to deal with
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Edwin
May 16, 2020
Great person to deal with!!
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Apr 27, 2020
Nice person
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20
Apr 18, 2020
Could not come to a deal but they were polite and friendly.
1 of 1 people found this review helpful.
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Mar 5, 2020
quick tex back and verry good imoo thanks Al
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Feb 16, 2020
Very communicative
1 of 1 people found this review helpful.
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Feb 16, 2020
They responded to my contact the same day. Unfortunately the truck I was interested was being sold. They said they'd be back in touch if deal fell through.
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Jan 17, 2020
They where very nice and helpful
1 of 1 people found this review helpful.
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CLIFFORD
Jan 10, 2020
The owner came back to promptly. I am very interested in purchasing this car.
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tom
Dec 31, 2019
Responded immediately. Provided info on the vehicle. Really a decent vendor.
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Bud
Dec 22, 2019
It's is a good rating they kept me posted but couldn't focus because family emergency but im still looking for these types of vehicles at these prices
0 of 2 people found this review helpful.
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Nov 22, 2019
Purchase was fast, quick and professional. Very knowledgeable and kind salesman. Made my purchase a pleasurable experience and got out with an amazing deal. 10/10
1 of 1 people found this review helpful.
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kole osin
Oct 28, 2019
treated me with so much respect I was in awe...I almost brought another car that day but the dealer treated me like trash and I'm glad they did.... eastern auto thanks for my new wife(M3)
1 of 1 people found this review helpful.
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Rick
Oct 24, 2019
Dealer responses were very timely and informative. Didn’t feel any info was being held back. I purchased elsewhere as I found a car locally, not because of any dissatisfaction with this dealer
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Sep 8, 2019
Communication A++
1 of 1 people found this review helpful.
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Shannon
Aug 24, 2019
Friendly and not pushy
1 of 1 people found this review helpful.
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Jul 13, 2019
Very nice selection of clean cars.
1 of 1 people found this review helpful.
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Jun 11, 2019
Great Customer service from Max and Jeff! From the test drive to going through all the paperwork. They were great
1 of 1 people found this review helpful.
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Apr 19, 2019
Helpful by sending additional pictures.
1 of 1 people found this review helpful.
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Apr 18, 2019
They resonded very fast.
1 of 1 people found this review helpful.
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Wayne
Mar 12, 2019
They we're very helpful they called right back
1 of 1 people found this review helpful.
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Mar 5, 2019
Max and Jeff were great from the moment I walked through the door. They were very busy for a Wednesday night. They sold 4 cars that night and my Yukon Denali being 1 of the cars sold that night. They stayed and got the deal done and it was almost 11:00pm when I walked out and drove home my new truck. Max and Jeff both compliment each other you just need a little patience when they are busy but definitely truck as advertised no bs fees for this and fees for that exactly what there ads say. I would highly recommend them and would definitely purchased another car from them again.
4 of 4 people found this review helpful.
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Edward
Jan 5, 2019
yes they did, all good, dealer was nice and rep was good as well. Did not continue to peruse this vehicle
2 of 2 people found this review helpful.
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Dec 17, 2018
Contacted me promptly..we spoke seemed very nice no pressure.I didn't make a purchase went different route with pickup!
1 of 1 people found this review helpful.
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Robert
Oct 10, 2018
The vehicle was great and the transaction went smoothly
4 of 4 people found this review helpful.
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eric
Sep 24, 2018
Prompt and courteous dealership
3 of 3 people found this review helpful.
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Jun 6, 2018
Everyone was awesome and I love my truck
3 of 3 people found this review helpful.
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May 23, 2018
Called and was happy with the response. The woman that answered was alone and handled multiple calls & had answers to all of my questions.
2 of 4 people found this review helpful.
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khari
May 17, 2018
They are great people
2 of 2 people found this review helpful.
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Cory
Mar 24, 2018
Max bruno replay was quick and answered all my questions. Somebody brought car sameday I came to see it. But would definitely do business with them in future
6 of 6 people found this review helpful.
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Jess
Mar 21, 2018
We traveled from Pa to buy from them, we are very happy with the experience. While test driving the brake light came on and they had no problem fixing it right away.
5 of 5 people found this review helpful.
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Oviroro
Mar 20, 2018
Quick to respond
4 of 4 people found this review helpful.
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Jan 17, 2018
Never visited them but they were extremely polite and honest over the phone
4 of 4 people found this review helpful.
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Jan 13, 2018
Down to earth service!
5 of 5 people found this review helpful.
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Edward
Jan 6, 2018
Awesome dealership. Very helpful. No pressure. Gave me the keys and left me alone to thoroughly inspect the vehicle. Very helpful to when I decided to purchase.
9 of 9 people found this review helpful.
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Dec 21, 2017
Out of all the car dealers I visited Eastern Auto Exchange was the best.
6 of 6 people found this review helpful.
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Nov 26, 2017
I showed up after hours on Saturday (without realizing it), and they were still there. I drove a good ways to see a specific car. The one I was interested in was not only there, clean, STARTED and not buried, but they gave me all of the time and space I needed to look it over. They then took the time to answer all of my questions. I have been looking for a specific used car for several weeks, and have now seen almost every dirty used car salesman trick in the book. This vehicle was close, but not exactly what I'm looking for. II wish it were though, and I wish they were closer because I would go back anytime. No hassle, and no haggle. Great experience overall.
11 of 11 people found this review helpful.
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Lester
Nov 10, 2017
I did purchase the mustang and all is well.
4 of 4 people found this review helpful.
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Albert
Nov 4, 2017
Great
4 of 4 people found this review helpful.
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Wally
Oct 8, 2017
Very nice people lbought the car
4 of 4 people found this review helpful.
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Jason
Jul 29, 2017
I asked them a few questions and for some pictures. They responded quickly and gave me what I needed.
7 of 7 people found this review helpful.
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Marta
Jul 25, 2017
Great experience. Very fair and easy to deal with.
4 of 5 people found this review helpful.
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260
Jun 30, 2017
Dealer contacted me with the car I saw in their ad on the website. I found the same car locally at a lower price that included a certified Hyundai warranty. This is not a negative toward this dealer, but I did not need a car as heavily optioned and I wanted a warranty. Their warranty would add $2200 to the price and I saved almost $4000 buying a different Santa Fe with slightly lower miles.
5 of 9 people found this review helpful.
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Jun 14, 2017
The salesman was cool. He wasn't pushy, he let me take the car out and told me to take my time. By the way, the car runs great.
8 of 8 people found this review helpful.
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May 15, 2017
Did a very good job
5 of 5 people found this review helpful.
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frank
Apr 2, 2017
This dealer was great to work with and would recommend them to anyone.
9 of 10 people found this review helpful.
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Matt
Feb 5, 2017
I bought a car for my son from them recently. I had to get it inspected 10 days after I got it registered in PA. It passed inspection, but just barely. Michael misrepresented the condition of the tires to us. He said they replaced any tire if it had less than half of their remaining tread left, which is not true. According to the inspection, all four tires had less than half of the remaining tread left with two having 2-3/32 tread remaining and the other two having 3-4/32 left. He did offer to replace the four tires but at a price that I could get them replaced for myself. Other than that we are happy with the car. Just didn't plan on having to shell out money for tires in the first year.
17 of 23 people found this review helpful.
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WmJ
Jan 14, 2017
Positive, yet a bit delayed after initial contact, best price quote, and my expressed committal.
1 of 2 people found this review helpful.
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Jan 4, 2017
Wonderful
3 of 4 people found this review helpful.
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Dec 7, 2016
Bought my 2008 Avalanche from eastern auto exchange and I could be happier. Max and mike were both very professional and prompt. While waiting for a quick detail I was able to meet their mechanics and detailed also and everyone was very polite and professional. Highly recommend and will refer people I know anytime.
6 of 6 people found this review helpful.
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Laura
Nov 28, 2016
Excellent experience! I highly recommend them! I dealt with Max whom answered any questions or concerns I had bc I live in PA & bought the car at their location in NJ. Max texted me right away which was a huge help. I arrived & they handed me the key to go for a ride which was a relief I didn't want to ride with some stranger! I will say the car wasn't spotless & could have used a cleaning BUT I'm kinda happy they're not going to clean it up just to charge an additional $1,000! The price quoted was the exact price I paid, not one additional fee, they hooked me up with 3 months of Sirius! Very happy! I love the car!!
7 of 7 people found this review helpful.
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Lyndsey
Nov 3, 2016
Great service and great prices. Will be back to get my next car
7 of 7 people found this review helpful.
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David
Oct 24, 2016
I couldn't be happier with the service from Eastern Auto Exchange! Max and Mike made it their mission to find me exactly what I was looking for and at a more than reasonable price. Truck was in excellent condition and financing was a breeze. I will be purchasing more vehicles from them in the future, I really don't think I'll ever go anywhere else!
7 of 7 people found this review helpful.
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Raymond
Oct 22, 2016
Relatively fast comfortable transaction.
6 of 6 people found this review helpful.
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Adrienne
Sep 10, 2016
Courteous and professional.
6 of 6 people found this review helpful.
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Scott
Jul 16, 2016
Friendly to say the least, wasn't happy with service. Car was literally in a flood (but the car fax was clean!) and their trying to sell it. Car had previous body work that you could tell from a mile away. I don't like it when dealers sell cars and they act like they don't know anything about it. Look else where before going here.
12 of 19 people found this review helpful.
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Aug 6, 2016
Response from current dealership:
Scott, we are not sure which vehicle you saw and are referring to, or if maybe you're mistaking us for another dealership. We also apologize if you felt that our service was inadequate. We do not like to hound our customers while they are inspecting the vehicles we are selling. We like our customers to feel no pressure from us. Each and every car on our lot has been serviced and inspected by our highly experienced service department, and I can assure you (clean Carfax, or not) that we have no prior flood vehicles on our lot for sale. If there was previous body work on a vehicle other than nota
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Kathy
Jun 5, 2016
I felt this dealer was honest.
7 of 7 people found this review helpful.
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TJ
Jan 20, 2016
great experience, the guys were reasonable, let my mechanic check it out & it's all good, love my new wheels..
9 of 9 people found this review helpful.
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