East County Pre-Owned Superstore

Good response from dealer, I am just too far away to see the car and found another car nearby shortly after seeing the ad for the Cayenne .

Answered my questions, but somewhat evasive with information

Answered all my questions.

Great

East County is very responsive and helpful.

I had a great time at this establishment. Ethan really helped me out and got me offers that competed with my bank. I would recommend working with him. He’s not like other salesmen and acts more human instead of trying to push you to buy. Thank you East county!

Great salesman. The car wasn’t the right one for me

Not impressed. After their initial contact, I sent information 4 or 5 times and they never responded. Not going to pursue it anrmore.

Went well at first, but suddenly went from a zero down to wanting 4000 and wouldn't return my calls ended up finding something much better with a much smaller dealer w/ zero down!!

Jeremy and Ethan helped us get the truck we wanted, as well as insured we'd be satisfied with the details and additional services needed. So far, the best car buying experience ever.. except I showed up early .

great to work with

Good. Follow-up and initial reply quick.

Once I told the manager I wasn’t paying over $350 per month he came up with good terms for our business loan. We needed up getting slightly better terms with US BANK, but these guys are Awsome and my Truck is insane. I love it! I will buy from here again. Ask for AJ, he is no pressure and very kind

Fast reponse!

Response the same day I inquired about the vehicle

Very Helpful...Even followed-up by telephone to see if I was interested in another vehicle once the one I'd inquired about was sold

They were great

Great

Excellent

These guys are the bomb!! Follow up is amazing . They send pics and videos. And are extremely polite.

Quick response, great friendly service, fast turnaround. Love our new car

Awesome contact, too far to drive.

Car was cool, and dealers were very nice. We asked to drive test the car and they said no which I thought was strange considering its a 2011 $12k car but every other BMW / sports car was test drivable. They wanted to charge extra for things that weren't needed ex; GPS , didn't want that but they said I'd have to pay to get it. They said previous owner had a minor cosmetic accident but wouldn't explain what specifically happened. The trunk also wouldn't open and they would make new key to open it but the car has been sitting on the lot for 8 months... the interior door handle frame was missing holes on the interior floor.. i also called them later and left a message to ask why the car hasn't sold and was sitting for 8 months but never called me back. After taxes , etc. It came out to

Dealer was not helpful at all. I inquired about a specific car and they responded with a general message “ we have a wide selections of vehicles”....very bad customer service!

Great. Very accommodating.

They wanted to add some GPS program to the car that is not an option to take off. Very shady and not something all people want or need.

Couldn’t get over to look at the car but the deal ship was helpful answering questions

Very nice helpfull people.

Even though we never made contact, this dealer called me several times, at least made an effort to help me.

A lot of variety on the lot. Was not the vehicle I purchased but still got a great deal on the vehicle I purchased.

Everyone I met at this dealership was friendly and accommodating. They helped me get the exact vehicle I was looking for at a fair price.

Dealer was very helpful and delivered the car (for a fee) all the way from San Diego area to me (L.A. area)!

Dealer responded quickly but when I told them we were out of the area and wanted delivery, they told me they didn’t have time to help me that day (Saturday) and would follow up on Monday. Never heard from them again. The answer below doesn’t address the issue I’m raising. We never even got to that point because they didn’t follow up.

Lot of touch up was done on the van. Lot of overspray and still some broken parts. Didn’t care for the added fees like gps which drove the price up. Overall good experience though. Not pushy

Dealership were able to connect with me right away. But because I wasn’t available to pick up their phone on the day they called I ended up missing the car deal. The car was gone when I spoke to them the day after

Contacted me right away and sent me pictures and video

Very helpful and friendly management and staff!

When I came to dealer this car was absent. But day before they responded that all fine fine with it.

Response time was not the best, but one on one service was good over the phone. Overall didn't feel like a priority when working with them.

Prompt response, provided helpful info. A little pushy but honest and fair.

Everything went well

Thank you for the information. You were helpful but I believe I need to wait and increase my down payment to make monthly notes more affordable.

Awesome

-great people ,they contact me right away ,and set up appointment, I'm at the dealer now,the only negative thing is the car not ready yet for sale and they advertise it early ,so I can't see it or drive it until get ready and inspected

Great people all around

Great communications from the dealer I was not able to connect

I am not local to the dealer so I suspect dealing with a remote prospect does not receive the same priority as those that might walk in. There was no follow up from the initial sales contact after I supplied all manner of information. This is a shame, because this seems like a good specimen of the particular car and I probably would have purchased it, assuming we agreed on terms of a sale. However, we didn't even get to any numbers on a potential deal. I responded to a follow up email from management which wanted to know if my experience was satisfactory. I explained the issue and was contacted by a second sales person. However that person also did not respond to my emails either. I would also note that the banner on the car photo was highly inaccurate about the model and pricing.

When I arrived I was told it had been sold the day before. I was then introduced to Aziz who went to work to find something comparable for me. I have to say he found something even better within my budget considerations. I appreciated his knowledge of the market and how to best use it to my advantage.

Just normal follow up. Wrong vehicle. All they did was update me on the car I was looking at. Nothing came of it!

I had a good experience with this dealer. I rec'd a text and call from Raymond and it was followed up by another person. I'm still in the market for this type of car but hoping for a better price before I make the trip to pick it up.

Exelent

Quick replies, helpfully, and perfrestional. Happy to do business with them.

The Vehicle was in good condition. I was assisted by Aziz and Manny. They were helpful through financing. I made a great choice visiting this Dealership.

I wanted to negotiate the price and “Raymond” told me I had to go in there and get in front of his sales manager. I responded that I mnegotiate online, as most people do since 2005, and only go in to pickup the car.

Ýes he was very kind. I told Ethan that we would Not be buying this year after all, and he was very courteous and understanding.

They tried their best to get me approved

excellent response and follow up

Great experience they were very helpful, i was in and out in a few hours. and i love the truck.

Helpful I didn’t purchase yet but they were kind helpful felt like a friend more then a dealer.

Outstanding Service! Salesmen Azziz was the Best of The Best!

These guys were very responsive, answered my detailed questions and were not pushy. I asked to contact by email and NOT pester me by phone. They complied!! Beautiful. If the car is available when I resolve a personal problem, I’m on my way to a new car

Quick response, very helpful and courteous

Great service

very fast response and i slacked off not being able to act on good price for this low mileage car. i waited too long.

Freindly and profressional and helpful but couldn't get a price mark down on a truck so I found a better price truck around my area.

Responded quickly

Good

Responded quickly shortly after I contacted them. Good follow up.

they replied to my inquiry saying "see our website" I got two follow ups asking how their service was but none responding to my questions about the car. This dealership is a waste of time

Did respond quickly but it went south when I said I had my on money or bank they would not discuss price put me on hold then said to call back nerve did so I got to feel like is was a scam I didn't even let my bank check them out

Responsive.

Very good

The dealer contacted me fairly quickly when I inquired. I didn't get a chance to drive 80 miles down to see the car yet. So not much to base a rating.

Samuel was great and patient, very professional. Thanks guys!

Due to coronavirus situation, I have not had the chance to visit and test drive the vehicle.

great dealership

The staff here is great and willing to work with you in any way to help make your dream car (or cars) come true. This will be my 7th car I have purchased from East County Super Store. I highly recommend.

I drove over 80 miles to buy a 2016 VW CC because of the low mileage and supposed "no accident or damage history". Spoke with the sales manager Karl, who assured me the description was accurate. I even filled out the credit app and had the financing approved before hand. Within a few minutes of looking at the car we could see it had accident damage on the front passenger side and was poorly repaired. The paint didn't match the rest of the car AND it was a bad paint job. The hood had a larger gap fron the fender than normal and when I looked inside the fender well

They are really helpful and responsive even I didn’t buy their car.

I felt the vehicle was misrepresented. The mileage was 1000 mi over what was stated in the ad. The interior was kind of dirty, which is no big deal, but the van was described as "pristine". Door dings on the driver door is not "pristine" either. None of this was a deal breaker, until I looked at the roof; the van was most likely a hailstorm victim, as it was dented from one end to the other, and the rear plastic light bar trim was smashed. All this in 5 minutes. Wonder what else I missed...

Excellent

Friendly, knowledgeable, and overall very well organized

Cars were missing middle seats and head rest. The insides were dirty like they were not cleaned.

Failed to answer my question and replied to come into the store. I live an hour from here and not got to drive an hour to ask a question. I don’t think they read my message.

Responded and was very nice

The salesman I was in contact with is Jirus he is very communicative and follows through. It was a pretty painless process.

Great customer service

Went to my appointment spoke with a different sales rep who could not locate the car and had no information on the vehicle before I came to the appointment when vehicle was located found out that it was in the shop so I was unable to test drive the car.

Very nice but inexperience salesman. Got wrong figures several times. i told the salesman i made 4,500 per month net, he put in the application that my salary is 45,000 annually. the application asked for a 10,000 deposit, he came to me saying it is a 1,000 deposit.

Quick to respond to my questions

Superfantastic dealer.

This dealer was not honest with me and I would never refer anyone to them. When I went to see the Mustang it was filthy, they told me it was ready for me to see and test drive, they had sold it and the guys credit didn't go through. So they called me back after the other guy trashed the car. I can't believe that they even called me to go see the car in such bad shape when they got it back. They were supposed to clean it up and get it back into good shape and call me when it was ready, to this day I've not heard from them . I won't be going back there at this point.

Super good very awesome and helpful

They contacted me in minutes

Excellent service by Jorge plus he is bilingual

Ali was excellent...the car is great!

Amazing staff. Although they never responded to my inquiry here on cargurus, I drove out there anyway. They are very willing to help you find the right car. They negotiated well and even delivered my car to my home.

They call the following day and were given me information from another car that I did not requested But the lady finally realized it was the wrong car that I requested But she was courteous

Very courteous and timely. No further contact made by me

Only received a generic pre written response to my specific question message.

George was a great help! He was courteous and attentive but not pushy at all. We love our me Tahoe!

Salesman was pleasant. I wasn't ready to "close the deal" and wanted to shop around more. Would have liked to do business with them; however, in the meantime another dealership contacted me with the car I wanted and decided to purchase.

Very responsive and knowledgeable.

outstanding

Quick response

helpful and courteous

Very helpful, even worked passed closing time.

I don't like that they don't publish mileage or the truck bed size so I have to ask. I said I needed an 8' bed, and they replied come on down. I asked again the bed size since I SAID I needed 8' for a camper... the salesman wrote it was "almost 7'" which is I suppose 6'3" bed, but not a long bed. It's just a complete hassle to ASK about mileage and bed size, next time I won't. Ads without mileage and bedsize I won't bother to contact. It is a waste of my time. Why do dealers NOT list mileage, do they think we won't ask? Do they think it won't matter? Do they think somehow we'll be so WOWED by the vehicle that mileage won't even be a consideration? THey are wrong if that's what they think. Make the information available like everyone else does or all you'll get is people driving by your lot.

Received a couple of emails. Dealer rep's emails were kind, and genuinely interested in helping us.

Dealer tried to pull a bait and switch - we agreed to a price, he wrote it down, we shook hands and then I got to the finance person and he had the contract drafted with a higher price. He came in and argued with me and finally had it changed to the agreed upon price. The word SHADY is the best word to describe this place. I left with such an uneasy feeling about my car being a lemon too, that I got an additional warranty to put me at ease. Do not buy from this shady dealership.

Sold the car when I had an appointment to look at it

Very kind and friendly but they never show me the vehicle and try to sell me a different vehicles....

Bait and Switch, wasted 3 hours of my time and they didn't even want to show me the car, they want me to buy a car that is not the one I made a deal with over the phone. Also they increase the price of the car on my visit. I have written a full story in other social media, just research the dealership.

Very good customer service.

Way overpriced and wouldn't budge.

Bought it

Although I cannot afford a jeep they keep me updated and I appreciate it very much!

I had to call them back to find out that I was not approved but was pushing to run My creidt but that's ok I have 8 k in cash for a another dealer that take care of there customer

Very rigid. Did not want to work with me to make a purchase.

On Tuesday before Thanksgiving I called the dealer to inquire about the car. I made an offer of 9000.00. They accepted my offer and asked for a 500.00 deposit to hold the car. They said they would not run the card, it is a good faith gesture. I made arrangements to drive 100 miles on Friday. When we arrived the salesman who accepted the offer was not there but another salesman how knew nothing about the offer on the car tried to sell us the car and take the sale away from the original salesperson on Tuesday. He didn't know we already agreed on a price if the car was all that. There was nothing in the car that said there was a deposit on it and sale pending. We called the number I text the cc info to. I asked where the Salesman was and was told he was their. When our salesman arrived minuets later he was very helpful during the sale. We test drove the car and the rotors were bad. They replaced them. We spent 4.5 hours at the dealership. On Sunday I checked my bank. They ran my card for 500.00 after he got off the phone Tuesday. It posted on Friday the day we purchased the car. The Finance department never mentioned that they had a 500.00 deposit and took the 9000.00 cash. When I called Sunday the gave me some BS about an error. That was a 500.00 error in their favor. I requested a check to be overnight-ed to my home. I called the accounts payable department on Monday and was told they could not overnight the check they HAD to put the funds back on the card. NO exception!! This would take 4-5 days to post to my account. It finally posted on Friday. I lost use of my $$ for one week. Their bad. They did nothing to warrant the "deposit". The car was still for sale to anybody who stopped in could buy it. The owner said he would overnight the check on Monday. I will never go back to this dealer. They are a waist of air untrustworthy.

Even though CARgurus website said vehicle was there for 97 days, and I emailed ahead both the day before AND the morning of my visit to make sure car was there and to get it ready to look at, they told me who to talk to when I got there, the vehicle was not there. Then 3 of them put on a big dog and pony show as if the car had been sold the night before. The third guy was walking by and they pulled him into the show by saying "hey you sold this car last night?" It was totally clear the guy had no idea what my salesman was talking about. They asked him 3 times before he caught on. Of course he tried to show me other cars- all of which had body work done on them (this is my profession). I told him no cars with any body or paint work done- but when I pointed out the work done to each car- he didn't even argue- he just said okay and moved on- because he already knew- he just thought I wouldn't notice (I never told him my profession). What a huge waste of time- I ended up purchasing a BMW from a dealer later that day.

Woderful

ok

Good

Wanted me to get financed through them and not through my own bank. Did not want to work with me on payment so I went somewhere else and bought a newer truck with less miles and got the payment I wanted!

Car not great. Looked better in photos than actual.

From first contact to the end we ended up buying a car from these guys! They were friendly, personable and made it so easy! The whole car buying process from pull up to drive off was abut 2 hours!

Contacted me quickly

no problems, knew what i wanted test drove it and walked out that night with my new truck

They responded but I already bought a car elsewhere

dealer got back to me within a day