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Today 7:30 AM - 5:00 PM (Closed now)
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Duncan Suzuki
About Us
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Specializing in used cars, trucks and SUVs means being exceptionally familiar with the ins-and-outs of your vehicle. Our service team of industry experts is certified to provide some of the best auto service in Virginia. From multi-point inspections to simple oil changes and heavy mechanical work, our team is ready to get your vehicle back into top-shape. It's our mission to ensure you car, truck or SUV is performing to your standards for as long as possible.
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Today 8:30 AM - 7:00 PM (Closed now)
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1001 E Main St
Pulaski, VA 24301
Our Amenities
- Complimentary Service Shuttle (local radius)
- Complimentary Wi-Fi in Service
- TV in Service Waiting Area
Media
Service Info
Service Hours
Dealer Reviews
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Feb 25, 2026
Poor customer service, while outside looking at the vehicles NOT one salesperson came out to assist, and when I did go in, there was 3 people in an office I'm guessing the dealer manager having a conversation did not look like it was business, he saw me and didn't even acknowledge my presence even though his office door was wide open. Don't think I'll be going back because of the service in my case not given.
Feb 21, 2026
I had been let down by a previous out of state car dealer, so i didnt know what to expect. From start to finish, Duncan acted like they really wanted to sell me the car that i wanted. They went out of their way to make it happen. I am so happy.
Show older dealer reviews 34
Nov 25, 2020
They submitted the additional pictures I requested in a timely manner.
They are responsive and courteous.
Mar 18, 2020
It was a good experience overall everything went good people very friendly but prices to high and down payment to high so I didn’t buy from them .very people friendly overall.
Jan 31, 2020
I was contacted by the dealership and also
received follow up contact after I visited the
dealership. All contact was appropriate and
respectful. All contact showed that they were
interested in helping me receive the information I
needed to evaluate the vehicle that I was
interested in purchasing.
Dec 13, 2019
very helpful of all my needs. I did not buy there but will watch there inventory
Aug 15, 2019
Very quick to respond
Aug 31, 2019
Response from current dealership:
Hi Joe, thank you for taking the time to leave Duncan Suzuki a positive review! We take customer satisfaction very serious and I am glad to hear our internet team was quick to respond! I hope we were able to answer all your questions! I hope you have a great day and thank you again for the 5 star rating! If you have any other questions please feel free to let us know! Sincerely, Jason Lafon / General Manager
Aug 31, 2019
Response from current dealership:
Thank you for taking the time to leave Duncan Suzuki a 5 star review! I am glad to hear our Internet team was quick to respond and I hope we were able to answer all your questions. Buying a vehicle is a BIG decision and we understand it takes time. When you are ready to gather additional information or purchase please give us the opportunity to answer your questions and hopefully be able to earn your business! Thank you again for the positive review! Sincerely, Jason Lafon / General Manager
They were responsive but never got back to me on other cars related to Mercedes-Benz SL class series I am interested in
Jul 30, 2019
Response from current dealership:
Thank you for still giving us 4-stars. We take follow up and customer satisfaction very seriously and I want to personally apologize for our internet department not getting back in touch with you. Thank you for bringing this to our attention. Please feel free to contact me directly at 540-980-6065 or jlafon@duncanauto.net and I will do my best to find you exactly what you are looking for if you have not purchased yet. Jason Lafon / General Manager
May 22, 2019
Good job
Jul 30, 2019
Response from current dealership:
Michael, thank you for taking the time to leave us a 5 star review! We sincerely appreciate you!
Jason Lafon / GM
Jason Lafon / GM
Apr 13, 2019
Gary Vest was very helpful when showing me the vehicle.
Jul 30, 2019
Response from current dealership:
Harry, thank you for Duncan Suzuki and Gary Vest a 4-Star review! We appreciate your kind comment and hope you have a wonderful day! Jason Lafon / General Manager
Mar 25, 2019
Ducan replied BUT DID NOT answer my question 2 different times, The sales manager kept wanting me to call him but without the info I asked for I did not know if I was interested so No Duncan Suzuki was NOT helpful to me .
Jul 30, 2019
Response from current dealership:
Robert, we take customer satisfaction very seriously and I apologize for our staff not answering your questions. I would like to know more about this situation and which sales manager was involved so I can make sure this does not happen again. Please contact me at 540-980-6065 at your convenience. Thank you again for bringing this to our attention. Jason Lafon / General Manager
Jul 30, 2019
Response from current dealership:
Thank you for taking the time to Leave Duncan Suzuki a positive 5-star review! Jason Lafon / GM
Nov 14, 2018
Rapid response time, excellent communication which led to the purchase of this jeep. Thank you Duncan Suzuki, and more importantly Emma.
Nov 16, 2018
Response from current dealership:
Thank you for taking the time to leave Duncan Suzuki & Emma a Positive 5 Star review!!! We appreciate your business and we hope you enjoy your new Jeep!!! Jason Lafon / General Manager
Nov 16, 2018
Response from current dealership:
Thank you for taking the time to Leave Duncan Suzuki a 4-star positive review! We appreciate your business!
Oct 23, 2018
Staff had car ready and waiting when I arrived, very knowledgeable about the vehicle and not pushy on pricing or to purchase.
Nov 16, 2018
Response from current dealership:
Thank you for taking the time to leave Duncan Suzuki a detailed positive 4 star review! We appreciate your business!
Sep 7, 2018
By far the best experience I ever had purchasing a new vehicle. Was stress free. Emma and David were very helpful and made the experience stress free and fun.
Jul 26, 2018
I was sent information about this vehicle very promptly.
May 6, 2018
Called Duncan Suzuki to inquire on truck Emma Rodriguez helped me she know what she’s talking about went out of her way to help me this was an awesome experience working with her I suggest anybody to work with her 5 stars with this dealership go there and experience what I did thanks a lot
Jan 22, 2018
Responded early on, but failed to follow up after multiple emails to 2 different
people.
Oct 7, 2017
Good response
Aug 20, 2017
This was by far the best dealer experience my family has had. Emma replied
to me almost immediately and took the time to meet our needs. My son has
Asperger's and she made the extra effort to connect with both of my kids.
Although it was traumatic for my son to lose the familiarity of his 2009
Trailblazer, Emma and the staff at Duncan went above and beyond what I
feel other dealers would to help us meet our family's unique needs.
My experience with Duncan Suzuki has been great. Any response I received from an inquiry or question was met with quickness and honesty. Emma Rodriguez was very wonderful to work with as my family and I were buying from out of state. They handled everything professionally and promptly, and when we showed up we felt very comfortable and welcomed. I believe that the tendencies of the employees at Duncan Suzuki are very genuine and I would recommend them to my closest of friends or family.
Feb 9, 2017
Quick response vehicle sold
Nov 19, 2015
Good
Nov 8, 2014
Suppose to have sent touch up paint for knicks, 3 weeks and still waiting. Cannot complain on other Services.
Jul 27, 2014
Kyle is an informative salesman and not
pushy. We checked with quite a few
dealerships and found that they had the
best prices.
Mar 10, 2014
Good people to deal with made our out of state purchase flawless.
Oct 11, 2013
I am 57 years old and have bought many cars in my lifetime. Duncan Suzuki and Faith treated me like my time was important to them too. Courteous and helpful and never a stall tactic or a line of BS. Thank You